SPA & CLINIC Volume 79

Volume 79 2019

aesthetics • medi • wellness

Sculpt Me! THE LATEST IN BODY TREATMENTS

BEAUTY & SUSTAINABILITY

MINIMISE Waste

'Tis the season OUR WONDERFUL WELLNESS CHRISTMAS

Gift Guide

25 YEARS OF TRANSFORMING SKIN

gazines a m e u g aar & Vo ustomers z a B s r New C Harpe n U i O n e Y e nd As s nt to se a w t o y Pa

TRUST THEN TRUST NOW In 1920 Dr Nadia Payot developed the massage that we now know as the “ facial”.

She also created a regimen of advanced hypoallergenic produc ts to re-hydr ate, f ir m and challenge the signs of aging. Today this system combined with decades of research at the Payot labor atories have def ined a r ange of specif ic in-salon treatments and home-care produc ts available only from your professional beauty ther apist.

B E AU T Y I N M OTI O N S I N C E 192 0

Ask Your Payot Theapit

ROSELIFT COLLAGÈNE LIFTS AND FIRMS THE SKIN EYES

EYE PATCHES

SERUM NIGHT

DUAL LIFTING ACTION • A pa te n te d i ng r ed i e n t ROS A c t i ve r e s t a r t s t h e ce l l me t a b o l i s m .

• A b o os t i ng p e p t i d e s t i m u l a te s t h e p r o d u c t io n of col l a g e n f i b r e s .

THE SKIN IS M O R E R A D I A N T 95% * F I R M E R 8 6% * L I F T E D 70 % * CLI N IC ALLY TESTED 1)Roselift Collagène Jour : Satisfaction test carried out under dermatological control on 21 people.Twice-daily application for 28 days. % of volunteers who observed the effect.

(2)Roselift Collagène Nuit : Satisfaction test carried out under dermatological control on 22 people.Twice-daily application for 28 days. % of volunteers who observed the effect.

(3)Roselift Collagène Regard : Satisfaction test carried out under dermatological control on 23 people.Twice-daily application for 28 days. % of volunteers who observed the effect.

(4)Roselift Collagène Patch Regard : Satisfaction test carried out under dermatological control on 23 people.Twice-daily application for 28 days. % of volunteers who observed the effect.

EXCLUSIVE TO YOUR PAYOT SALON & SPA Call 1300 367 969 or 02 9874 1166 for the location of your nearest Payot Salon & Spa.

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SPA+CLINIC aesthetics • medi • wellness

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Welcome to SPA+CLINIC’s last issue of the year. I won’t bore you with endless sentiments about how busy this time of the year is and how quickly 2019 has gone by – I know we all feel the same, but the silver lining of being busy is (usually) progress. There is so much happening in our wonderful industry at this time of year – it’s hard to keep up.

One of the best ways to learn about the latest trends and innovations (besides reading our magazine and subscribing to our weekly e-newsletter, of course) is to attend industry events and conferences. After our inaugural summit, BEAUTY & SPA Insiders, earlier this year was a huge success, we’re excited to announce the event will be back, bigger and better, next year! Mark May 25 in your calendar; tickets will be available soon. November will see the SPA+CLINIC team travel to two exciting international events: Cosmoprof Asia in Hong Kong, and Bali Wellness Summit. I can’t wait to see what the Asian aesthetics and wellness industry has up its sleeve as I’m sure it’s nothing short of amazing and forwardthinking. Our ongoing expansion into the Australasian market will also see us explore some of the best wellness destinations in Bali, from health retreats to luxury hotel day spas, so make sure to check out our February issue for a full report.

As for this issue, of course we’ve got all your Christmas needs sorted, but instead of candy and other naughty stocking fillers that nobody really wants or needs, this year’s Christmas gift guide focuses on your wellbeing and self-improvement. Whether you need thoughtful gifts for your hard-

working team, or a thank you for your most loyal clients, head to page 86 for all the inspiration you need.

If you’re already thinking about next year’s business plan, and maybe the addition of a new device, we’ve compiled the best body sculpting technology out there to tap into the ever-growing fat reduction market.

With summer around the corner, watch the influx of clients enquiring about body treatments. If your new year’s resolution is to spruce up your spa or clinic, you may find our new Interior section (page 14) helpful. With increasingly more people posting photos of beautiful spa spaces on social media, having a knack for décor and design can positively impact your marketing efforts. In each issue, we will feature a beauty business whose rooms are so stunning the hashtag #interiorinspo was seemingly created for them.

I truly hope you’ve had a successful and happy year and that you can look beyond the sometimes overwhelming weeks before Christmas and find the joy in all things merry and bright (we have some tips on how to stay sane on page 42).

Have a wonderful festive season!

Nadine Dilong Editor NDILONG@INTERMEDIA.COM.AU

www.facebook.com/spaclinicmagazine twitter.com/spaandclinic www.instagram.com/spaandclinic www.linkedin.com/company/spaclinic

Contents

88

32

40

74

Cover Stories 36 Beauty & Sustainability

How To Minimise Waste

58 Jan Marini

Wellness 42 Staying Sane During The Silly Season

74 Sculpt Me!

How to stay well during the sometimes stressful Christmas period

86 ‘Tis The Season!

25 Years Of Transforming Skin The Latest In Body Treatments Our Wonderful Wellness Christmas Gift Guide

44 Innovation In The Air

The benefits of Altitude Therapy

46 Wellness Worldwide

Find out how Accor ensure their visitors’ wellbeing no matter where they are

SPA Interior

Icons of Industry

14 Byron Bay’s Little Company

50 Read about our pick of exceptional industry experts

Events

Aesthetics

20 2020 Dates To Mark In Your Calendar

60 Emotional Skin

22 The Ultimate Beauty Show

62 Stressed Skin

Which conferences will you attend next year?

What happened at Beauty Expo 2019

Business 26 Do Your Research

Things to know before opening your own business

30 6 Steps To Ask Your Staff To Stay

Have you heard of ‘stay interviews’?

31 Teaching The Leaders Of Tomorrow

3 Leading beauty colleges share how they prepare their students for the competitive beauty industry

SPA Hotspot 40 Discover how East meets West at Shangri-La’s Chi, The Spa

An empathetic approach to skin

Neuroscientist Dr Claudia Aguirre explains how extrinsic factors age us quickly

68 Podcast Pros

Why these two industry experts started their own podcast

Medi 80 Filler Complications

Can migrated filler cause blindness?

82 The Rise Of Micro Injections

Going beyond topical skincare

94 10 Questions With...

Dr Stephen Liew

On the cover

Volume 79 2019

No other skincare line will give your clients the immediate clinical results and long-term usability of Jan Marini Skin Research (JM) products. Founded 25 years ago and still headquartered in Silicon Valley, JM’s anti-inflammatory expertise and sophistication of formulation gives immediate clinical results. The company has a significant portfolio of proprietary ingredients and formulas including peptides, botanicals and anti-inflammatories, and owns a number of patents.

The JM team works closely with leading independent physicians and has had several, peer reviewed clinical studies published in the Journal of Drugs in Dermatology. JANMARINIAUSTRALIA.COM.AU

aesthetics • medi • wellness

Sculpt Me! THE LATEST IN BODY TREATMENTS

BEAUTY & SUSTAINABILITY

How To Create Less Waste

'Tis the season OUR WONDERFUL WELLNESS CHRISTMAS

Gift Guide

25 YEARS OF TRANSFORMING SKIN

spaandclinic.com.au | 9

Tried + Tested

Tried + Tested

The latest and greatest in the aesthetics industry, tested by the SPA+CLINIC team.

HydraFiller Australian Skin Clinics has launched a new injectable treatment, HydraFiller, producing exciting results in anti-ageing, hydration and scar reduction. Improving overall skin quality for up to nine months, Hydrafiller uses superficial injections of a thin hyaluronic acid based filler into the skin, focusing on the cheek and chin area. Results can be seen within two weeks, with the actual treatment taking less than 15 minutes. Except for some redness straight after the injections, we didn’t experience any downtime or side effects, making this a great ‘lunch break’ offering. After two weeks, our skin looked more plump and even.

iS Clinical Fire & Ice Facial iS Clinical has finally made its way to Australia, and with it, the infamous Fire & Ice Facial, also dubbed ‘Red Carpet Facial’ as it’s popular among celebrities before big events. Amirova Cosmetic Clinic in Sydney is the first stockist, and so we paid owner Sofia Amirova a visit to try it. The two-step facial starts with ‘Fire’, a resurfacing masque clinically formulated with glycolic acid , lactic acid, citric acid, malic acid, retinol, vitamin B3 and potent antioxidants, including green tea extracts. Smelling like cinnamon, we felt the heat during this part of the facial as well as some tingling for a few minutes, making the second part of the treatment, ‘Ice’, live up to its name. The soothing and intensively hydrating masque gets applied using two cooling massage balls and contains hyaluronic acid, Aloe Vera gel, Japanese green tea extracts, liquorice extracts, grape seed extracts and rosemary extracts. Slight redness straight after the treatment subsided within hours, and our skin was left feeling smooth, hydrated, and glowing.

BTL EMSELLA BTL EMSELLA chair is a breakthrough treatment for incontinence that is clinically proven to work. BTL EMSELLA has just launched in Australia to treat all forms of urinary incontinence (stress, urge and mixed), light bladder leakage (LBL) or a weak pelvic floor as a result of body aging, childbirth or menopause. The treatment is completely non-invasive, discreet and an easy solution that literally changes lives. We found BTL’s EMSELLA to be a very comfortable, simple and discreet treatment, and loved that we could continue working, reading and multitasking at the same time. We would describe the sensation as a mild to moderate electrical pulsing and stimulation of the pelvic floor, and noticed immediate improvement (including bladder function and ‘holding ability’ after one treatment).

Payot Rose Lift Collagen Known for luxurious French skincare, Payot has released their Rose Lift Collagen range replacing the brand’s Perform Lift range with new and improved formulations and ingredients.

Consisting of five products (Rose Lift Collagen Serum, Rose Lift Collagen Jour, Rose Lift Collagen Regard, Rose Lift Collagen Nuit, Rose Lift Collagen Eye Patch), the range includes a patented ‘ROSActive’ Ingredient, derived from Damask rose and rich in oligo-saccharides, it reactivates the metabolism of the firboblasts while a Collagen-boosting Peptide stimulates the production of collagen fibres. What we love most about the range? The beautiful smell, which is a subtle blend of rose, peach, and sandalwood.

Neons By OPI Summertime means neon time! Inspired by electronic dance music, OPI launched four new bright, statement-making shades for Summer 2019. The limited-edition collection’s electric-charged palette includes bold neon orange, purple, teal and hero shade pink. The four neon shades are available in OPI’s Infinite Shine formula – a 3-step system to long-lasting colour. Step one is the Infinite Shine ProStay Primer, step two is your chosen Infinite Shine colour and the final step is the Infinite Shine ProStay Gloss. These truly are the perfect shades to spark a ‘summer party’ kind of mood, without being too offensive to the eye. All shades are vibrant, super glossy, and we found the Infinite Shine Pro Stay Gloss really does make the colour last without chipping longer than standard polish.

12 | SPA+CLINIC

SO MUCH MORE THAN JUST A MACHINE Unlock the non-invasive fat reduction1 opportunity with CoolSculpting®, the World’s number 1 cryolypolisis device.†2 Available in over 5000 clinics world wide and with over 7 million treatments performed globally.*3 Based on HCP tracking market research in the US, UK, Germany, Canada, Brazil, China and Australia (N=526), and global market research of the overall body shaping and skin tightening market.

†

Backed by Allergan

Allergan is a major pharmaceutical company and a leader in Medical Aesthetics.4 As a key Allergan brand, CoolSculpting® receives ongoing brand marketing investment to support over 5,000 CoolSculpting® clinics worldwide.3

Strong innovation focus

With 159 global Coolsculpting® patents to date5, Allergan has a strong research and development focus6 on the brand, with numerous technological advancements including the CoolAdvantage® applicator family and FreezeDetect® to help reduce the risk of freeze burns.1

Professional support and training

Enjoy personalised support and training from your Allergan Practice Development Manager.

Combined with exclusive access to our online training and resource portal, and detailed treatment analytics, you have the tools you need at your fingertips.

Images provided by Allergan. For Illustrative purposes only.

To learn more about CoolSculpting® please contact us on either of the following; PH: 1800 252 224 (option #5) • EMAIL: AU-Coolsculpting@allergan.com

* as of September 2018.

1. Allergan, User Manual CoolSculpting® System, BRZ-101-TUM-EN6-K 2. Allergan, Data on file. INT-CSC-1950062 3. Allergan, Data on file. INT/0484/2018 4. Medical Insight Inc The Global Aesthetic Market Study: Version XVII. 2019. 5. Allergan, Data on file. INT/0485/2018 6. Allergan, Data on file. INT/0586/2018 During the procedure you may experience sensations of pulling, tugging, mild pinching, intense cold, tingling, stinging, aching and cramping at the treatment site. These sensations may subside as the area becomes numb. Following the procedure, typical side effects include redness, swelling, blanching, bruising, firmness, tingling, stinging, tenderness, cramping, aching, itching, skin sensitivity and numbness. Numbness can persist for up to several weeks. A sensation of fullness in the back of the throat may occur after submental treatment. Rare side effects such as paradoxical hyperplasia, late-onset pain, freeze burn, vasovagal symptoms, subcutaneous induration, hyperpigmentation and hernia may also occur. The CoolSculpting® procedure is not for everyone. You should not have the CoolSculpting® procedure if you suffer from cryoglobulinaemia, cold agglutinin disease or paroxysmal cold haemoglobinuria. The CoolSculpting® procedure is not a treatment for obesity.1

Adverse events should be reported to AU-Coolsculpting@Allergan.com CoolSculpting® and its design are registered trademarks of ZELTIQ Aesthetics, Inc., an Allergan affiliate. ™ Trademark(s) of Allergan, Inc. © 2019 Allergan. All rights reserved. Allergan Australia Pty Ltd. 810 Pacific Highway, Gordon NSW 2072. ABN 85 000 612 831. AN-CSC-1950087 V2.

Date of preparation: September 2019

Pendant Light Pop & Scott popandscott.com

Pampas Grass Braer braerstudio.com

Feature brick wall Den Holm Prototype Tiles den-holm.com

Candle Pampa pampa.com.au

DĂŠcor On Desk Bobby Clark bobbyclark.com.au

Reception Desk Custom design by Kent Pomare

14 | SPA+CLINIC

SPA INTERIOR

Little Company A modern mix of different textures and shades of white and beige make this Byron Bay spa a stylish relaxation haven.

Skincare Sodashi sodashi.com.au

Linen IN BED inbedstore.com

Chairs Worn store wornstore.com.au

Rug IKEA ikea.com.au

Side Table Den Holm den-holm.com

spaandclinic.com.au | 15

spa interior

16 | SPA+CLINIC

Facts & Figures

All images: CREDIT BOBBY CLARK

A

unique beauty space, where you can pause, rest, reset and nourish, while treating your skin to some much-needed love is what Little Company founder Stacey Burt set out to do. We talked to her about her stunning second location in Byron Bay. “The inspiration was light,” Stacey says, “light seems to play throughout Little Company, through the LED light therapy and the concept of generating light within. The interior is ethereal, bright, light, tonal and natural.”

As with most new businesses, the planning and building process wasn’t all smooth sailing, but Stacey found help from friends and family.

“It took longer than we expected as we had a few creative setbacks. The project was not really layed out and planned, it was an evolving process. We found it frustrating at times as we tried to do a lot ourselves, but we had family and friends hands-on working together.

It was really a labour of love.”

When asked about her favourite room at her spa, Stacey has a clear winner.

“I love the entrance, the view of the space and the contrast between the outside and inside, where you receive a full sensory experience. The smells, the sounds, the site – it’s always a nice experience.

Name: LITTLE COMPANY Owner: STACEY BURT Location: BYRON BAY Size: 200m2 Treatment Rooms: 3 Staff: 5 Interior Inspiration: LIGHT, TONAL, NATURAL

For anyone wanting to renovate their own spas or even planning to open a new one, Stacey has some advice.

“Spend as much time as you can drafting the concept, challenging your assumptions, and be careful about where you take inspiration from. Try and reach for inspiration from other fields, stay away from pictures of other spas and salons, instead, create something original inspired by your brand, not others.”

Sponsored

Candela offers training for both new and existing clients

Candela

Opens Its Doors Australia’s leading manufacturer of medical aesthetic treatment solutions, Candela, continues to be at the forefront of innovation and customer service. Their recently opened Melbourne training centre and their collaboration with influencer Sophie Cachia is taking the brand to the next level.

18 | SPA+CLINIC

W

e talked to Candela’s Managing Director, Mathew Green, and Marketing Manager ANZ, Michael Reid, about Candela’s new training center.

MG: Candela values access to ongoing clinical education as a foundational responsibility not just to our customers, but to the public. Last year alone we trained 2,500 therapists across Australia and New Zealand.

Whilst other device companies build offices and showrooms to support sales, we build learning and development centres to support education for our existing customers.

The new Richmond office in Melbourne takes this to the next level with a state of the art inner city facility that can provide theoretical and practical education, workshops and events for up to 100 people on our entire product portfolio. We will be continuing to roll out these advanced educational facilities across Australia and New Zealand in the years to come.

Sponsored

Last year alone we trained 2,500 therapists across Australia and New Zealand.

What we offer MG: At Candela, we offer beginner, intermediate and advanced training for

customers and users of Candela technology for both new and existing clients, across all devices in our extensive portfolio. We also provide Laser Safety Officer (LSO) training for anyone who uses or is interested in using a laser based device.

A new event hub MR: The objective of our new Victorian Training and Education Centre is to provide

training and education for the safe and effective usages of our devices, indications as well as business related topics to our Candela customers. We have an extensive portfolio of energy based devices that treat indications such as laser hair removal, pigmentation, vascular malformations, female rejuvenation, skin tightening, tattoo removal and cellulite, all of which we offer training and education around.

Educating the public MR: The feedback on our collaboration with influencer Sophie Cachia has been extremely

positive from consumers (and customers as well). We decided to start a conversation focusing on laser hair removal for females suffering from PCOS. One common symptom of PCOS is excessive hair growth and Sophie has been very honest and open discussing her PCOS journey and experience with laser hair removal treatments with our Gentle series.

As one of the market leaders in this category, we feel it’s important to educate consumers on treatment options with energy based devices. Candela is committed to ensuring our customers are receiving patient enquiries regarding treatments.

Candela’s new training and education centre in Melbourne

Educating consumers through social media Earlier this year, Candela revealed their partnership with influencer Sophie Cachia, who acts as Candela’s social ambassador for Candela’s Gentle Series. Sophie has polycystic ovaries syndrome (PCOS) and as a result, experiences excessive hair growth. She regularly has laser hair removal treatments with the Candela Gentle Series, making her an ideal candidate for Candela to launch their latest partnership alongside.

“Something that stood out to me as a teenager was the rapid growth of hair on my legs, which has affected my confidence,” Sophie says. The rapid and strong hair growth has continued into Sophie’s 20s, and got even worse after she had her two children. “I now have hair in different parts of my body that I didn’t have before.”

“I started laser hair removal in my early 20s. I had waxed before but found it difficult to grow my hair back to a certain length before I could wax again. Then a friend got me into laser and instantly I saw an incredible change. The coarseness of my hair was the biggest thing that made me fall in love with laser. I knew I was onto something life-changing when I saw the first results.”

“I had tried a lot of different lasers and some worked better than others, some were painful, but when I started working with Candela and the Gentle Series, it was so effective while also being pain free, so it’s a no-brainer! It’s been great sharing my laser hair removal journey with my followers and to speak openly.”

Candela’s partnership with Sophie has been a great opportunity for the brand to educate consumers about safe laser hair removal as well as to support practitioners that stock Candela by getting the word out about their Gentle Series. With this successful partnership, and the new training centre open and running, the future is looking bright for Candela.

Candelamedical.com.au

Candela’s social ambassador Sophie Cachia and beauty writer Gemma Watts

spaandclinic.com.au | 19

2020 Dates To Mark In Your

Calendar

With plenty of conferences and summits planned for 2020, it’s good to get organised early. So buy your tickets, flights, accommodation and most of all, get excited for next year’s stellar line-up of industry events.

Cosmoprof Worldwide Bologna

Aesthetics 2020

12-15 March, 2020

7-9 August, 2020

Bologna, Italy

Hilton Sydney

Wellness Tourism Summit

Beauty Expo Australia

19-20 March, 2020

22-23 August, 2020

Sofitel Noosa Pacific Resort

ICC Sydney

Beauty Melbourne

ASCD Symposium

28-29 March, 2020

11-13 September, 2020

Melbourne Convention & Exhibition Centre

Crown Conference Centre Melbourne

BEAUTY & SPA Insiders 25 May, 2020

Ovolo, Woolloomooloo

Non-Surgical Symposium 12-14 June, 2020

Gold Coast Convention & Exhibition Centre

20 | SPA+CLINIC

Global Wellness Summit 10-13 November, 2020

Tel Aviv

EVENTS

Global Wellness Summit Wraps With Big News T he Global Wellness Summit (GWS), the foremost gathering of international leaders in the $4.2 trillion global wellness economy, wrapped up its 13th annual conference after a spectacular week of education, news and developments last month.

Despite the conference being relocated to Singapore just weeks before the event due to civil unrest in Hong Kong, attendees weren’t deterred, and continued to pour in from around the globe.

After a couple of pre-summit excursions beginning October 10th, the official conference kicked off bright and early at Singapore’s Grand Hyatt on October 15th with a choice of wellness activities (yoga or Tai Chi) or formal breakfast for delegates staying at the hotel. Susie Ellis, Chairman & CEO, Global Wellness Summit, opened

U

the day alongside Mark Vondrasek, CCO of Hyatt Hotels Corporation, before a keynote address on wellness around the globe.

The packed-out programme across the three main conference days consisted of a number of rapid fire sessions, panel discussions, and interactive “Ask the Expert” style table topic discussions over lunch.

On the first evening, guests were invited to attend the ‘Evening Event-Dine Around in Singapore’ – to experience Singapore’s authentic hawker food scene, and on the second; treated to an evening event to “dance the night away”.

Speaker highlights included Anna Bjurstam from Six Senses Hotels Resorts Spa, Dr. Marc Cohen from the Extreme Wellness Institute, Jeremy McCarthy from Mandarin Oriental Hotel Group, Rick Stollmeyer from MINDBODY, Masahiro Fujita from SONY,

and Ronna Chao from Novetex Textiles Limited, just to name a handful.

Plenty of exciting innovations and announcements were made throughout the three-day programme, including the Shark Tank of Wellness Student Competition, a new global textile recycling program for spas and hotels by the Noel Asmar Group, as well as the location for next year’s event – which will be Tel Aviv.

In making the announcement, Susie Ellis, GWS chair and CEO, told delegates, “We’re thrilled to announce that the Summit will take place in this extraordinary location—one with deep spiritual significance and also firm roots in wellness, including its proximity to the Dead Sea, one of the earliest known wellness destinations.”

The dates for the 14th annual invite-only conference will be November 10–13, 2020, and registration is now open.

Beauty Melbourne 2020 Is Coming

nleash your creativity, celebrate your passion and become part of Victoria’s premier professional beauty event.

Beauty Melbourne draws together the beauty community in Victoria’s largest dedicated beauty event across professional skincare, makeup, grooming and nails. Be sure to mark 28 and 29 March, 2020 in your diaries, as another edition of Beauty Melbourne will unite the professional beauty industry at the Melbourne Convention and Exhibition Centre (MCEC).

Beauty Melbourne offers a great opportunity for beauty professionals, salon owners and exhibiting brands to connect, develop and evolve. Whether you are a visiting professional looking for inspiration or that next ‘it’ trend or treatment, a salon owner seeking to elevate their business, or an exhibiting brand looking to expand industry connections and nurture client relationships in a face-to-face environment, Beauty

Melbourne is the ideal platform to take your brand or business to the next level.

The expo floor at Beauty Melbourne 2020 is set to welcome a record number of exhibitors, with over 70% of exhibitors already confirmed five months pre-show.

Over 250 leading brands are expected to participate in the 2020 edition, with Beauty Melbourne confirming the return of some of Australia’s leading beauty brands to the expo floor including Timely Software, Dermalogica, Lycon, EyEnvy, and Crown Brush Australia.

Beauty Melbourne will also welcome many first-time exhibitors in 2020, including The Skin Care Company, SNS healthy natural nails, and Flo Aesthetics.

Beauty Melbourne anticipates more than 5,000 professional visitors over the two days of the event, which is more than a 20% increase on 2019 attendance. With Australia’s beauty industry at your fingertips, you can experience a comprehensive

display of leading and boutique brands and products, world class education, and iconic industry talent all in one incredible weekend. Beauty Melbourne is the ideal platform to connect, share and celebrate all that the beauty industry has to offer, as you explore your passion and nurture your talent side by side with key industry players and likeminded professionals.

Beauty Melbourne offers brands a unique opportunity to connect with thousands of salon owners, directors and decision makers by providing the beauty industry with a glimpse into the products and technologies sure to be shaping the industry in the year ahead. Likewise, it offers exhibiting brands the ability to form face-to-face relationships with such decision makers, ultimately leading to more personal communications and a significant increase in lead generation. beautymelbourne.com.au spaandclinic.com.au | 21

EVENTS

The

Ultimate Beauty Show Couldn’t make it to Beauty Expo and wonder what you missed out on? We’ve got you covered.

A

nother year, another Beauty Expo Australia all wrapped up, with Australia’s beauty industry coming together last August for two days of education, product launches, demonstrations, and networking at the International Convention Centre Sydney (ICC).

Cory Watson, Event Director for Beauty Expo Australia, said of this year’s event “It’s been a fantastic year for Beauty Expo Australia. Salon owners and beauty brands are looking to connect with all facets of the industry, and Beauty Expo provides the ultimate environment that is conducive to business – whether that be connecting with new clients or maintaining existing relationships. The feedback we’ve had from both exhibitors and visitors has been amazing and it’s so gratifying to see them feeling inspired and driven for the year ahead.”

Seminar stages were jam-packed, with even more emphasis than ever before placed around education. Sessions were shifted to be hosted in the centre of the Expo floor, allowing them to be part of the ‘hustle and

22 | SPA+CLINIC

bustle’ as opposed to being hosted in exterior rooms. The incredible popularity of this year’s education sessions further illustrated the ongoing need for beauty and aesthetics practitioners improving their skills and keeping up with current trends in order to stay ahead, with ultra-savvy consumers continuing to seek higher and higher standards of service.

Guests learned how to transform the client experiences while increasing profit and driving business loyalty at Bernadette Beswick’s ‘Consultation Champion’ session, while founder of The Beauty Chef, Carla Oates, shared her ever-trending knowledge and experience around gut health’s link to beauty and ageing.

Prominent skin practitioner and educator, Sarah Hudson, led several sessions on the Anti-Ageing Stage, where she also played the role of MC across both days. Perhaps her most popular included ‘Treatment Room Styling and Set-up’, where Sarah shared with attendees how to bridge the gap between style and function, featuring demos utilising the latest luxe spa linen from Spring Spa Wear.

Education headlines were stolen this year, of course, by celebrity brow stylist Kelley Baker, who conducted a highly-anticipated,

sold-out workshop where visitors learned how to achieve the notorious insta-worthy brow techniques that Kelley applies to her celebrity clients, including the Kardashian sisters, Cardi B, Ariana Grande and Zendaya Coleman.

Leading skin and aesthetics industry exhibitors returning to Expo included Babor, Murad, Ultraceuticals, PAYOT, Age Delay, The Global Beauty Group, Advanced Cosmeceuticals (Medik8, Lycogel and Mesoestetic), Skin Juice, Candela, Cutera, Salt Facial, Lumenis and Spring Spa Wear. Some of the brands were also excited to unveil some new launches over the weekend, including: • Murad Replenishing Multi-Acid Peel that accelerates cell renewal by 33% in 7 days and utilises an AHA/BHA/TXA blend for smoother, brighter, youthful-looking skin • DOCTOR BABOR PRO, the highest professional level skincare from BABOR, with its range of innovative intensive peels and powerful concentrates • HydroSkinCare Vitamin A Serum, an anti-ageing essential that stimulates collagen production • Alma Lasers introduced their aesthetic medical and surgical laser machines including Soprano Titanium, PICO CLEAR Harmony XL Pro, and Accent Prime Beauty Expo Australia has already announced next year’s dates, and will be returning to the International Convention Centre Sydney (ICC) on 22-23 August 2020.

We’re back in 2020 The summit for salon, spa and clinic professionals.

Take your business to the next level with a collaborative day of inspiring talks, innovative ideas and engaging conversations guided by industry experts.

REGISTER YOUR INTEREST Monday May 25, 2020 Ovolo, Woolloomooloo | Sydney www.beautyandspainsiders.com.au

Sponsorship opportunities are available Contact Glenn or Kym for bespoke solutions.

Professional Beauty’s Glenn Silburn: 0422 931 499 or gsilburn@intermedia.com.au SPA+CLINIC’s Kym Cowper: 0410 570 467 or kcowper@intermedia.com.au

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Events

It’s All About Skin At

The ASCD Symposium From post-treatment makeup to the latest in laser rejuvenation, here’s what you missed at this year’s ASCD Symposium.

Skincare and skin-friendly makeup were discussed by a panel of Synergie’s Terri Vinson, Bespoke’s Katherine Armour, celebrity makeup artist Rae Morris, and dermatologist Dr Cara McDonald while attendees learned how to engage with different patient personality types thanks to behavioural expert Grazina Fechner.

The exhibition space was dominated by devices, and while newer developments like Cutera’s excel V+, Venus Concept’s Versa,

Clockwise from top: The Gala Dinner at Sheraton on the Park Dr Sonia Batra and ASCD Convenor, Prof Greg Goodman Venus Concept’s Daine Merrin Terri Vinson, Rae Morris, Dr Cara McDonald, Katherine Armour

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eptember saw many of the industry’s top dermal and medical aesthetics practitioners flock to Sydney for another incredibly successful installment of the Australasian Society of Cosmetic Dermatologists' (ASCD) annual symposium, hosted at Sydney’s Hilton.

Just over 400 guests gathered to enjoy a packed-out, four-day programme of panels, discussions, teaching villages and small group workshops, provided by renowned local and international guests alike, among them US-based dermatologist and co-host of the acclaimed TV show ‘The Doctors’, Dr Sonia Batra.

“This year we again have 11 overseas speakers and some great Australian thought leaders emphasising excellence – in general and into the specifics of our practice, the aspiration, inspiration and fulfilment of this goal,” said ASCD Symposium Convenor Professor Greg Goodman prior to the event. “We will theme this through the plenary sessions and the entire conference.”

The unique Masterclass event was held the day prior to the Symposium’s official Friday 20th launch, featuring smaller workshops on photography, complications, communication and injecting technique. The Friday to Sunday programme gave guests plenty of incredible content to work with, covering two rooms and as many as 40+ speakers crossing the stages in just one day. The recurring theme was patient safety, with emphasis on facial anatomy and injecting, pigmentation and laser rejuvenation, and communication and consulting techniques.

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and Sciton’s Halo & BBL were in high demand, those undoubtedly causing the most intrigue on the floor throughout the weekend was the latest in pelvic floor rejuvenation – BTL’s Emsella and Cryomed’s TESLAchair.

Guests were delighted by a healthy dose of entertainment throughout both exhibition evenings. Friday’s welcome drinks proved to be an invaluable networking opportunity and celebration of the weekend’s opening – complete with canapes, bubbles and live music.

Saturday evening saw the highly anticipated Gala Dinner hosted at Sydney’s Sheraton on the Park, where attendees were treated to both welcome drinks in the foyer and sit-down 3-course dinner, some kind words and certificates to international speakers awarded

by Professor Goodman himself, and spectacular brass band and dancing to close out the night.

ASCD is thrilled to announce its 2020 conference dates, to be held at Crown Melbourne from 11 – 13 September. We look forward to seeing you there!

ASCD.ORG.AU

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28-29 March 2020

Melbourne Convention and Exhibition Centre

Melbourne’s Professional Beauty Event

Register Now

beautymelbourne.com.au

Business

5 Things You Need To Research Before Opening Your Own Spa Thinking of going your own way?

Opening your own business can be stressful and risky, but if you’re prepared and strategic, it can be the best decision you’ve ever made, says Elevate Hub Founder, Bernice Rees.

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ne of the things I realised soon after opening my own spa was that some spa owners really do have ‘the touch’ and the other half are all about business and numbers. In an ideal spa owners’ world you are a little of both. If you are thinking about owning a spa or taking over a previous owner’s spa, there are a few really important factors to consider.

Products We all know, whether you’re a consumer or retailer that no two products are created equally. So when you are considering operating a spa or clinic, your product choice is vital. You need to find out what the big plans are for the company regarding their own online sales and product changes in the future, how hands-on their training is, how much you will pay for ongoing shipping costs, what incentives there are down the track and what kind of complimentary collateral they are willing to provide you with. All of this information should tie in with their brand values and yours, how efficient and effective the product is and how results based they really are.

Are they willing to provide references to you of other brand partners that use this product and will they be considerate to you being the only stockist in the area? Lastly, are they willing to be flexible with their opening orders? Not every brand you like will tick all of these boxes, but if you can live with most of these values that are important to you, then you have a brand worth investing in.

When I opened my spa I thoroughly researched 37 brands before I chose one and used it for 6 months before I said yes. I wanted to know how it was made, where, by whom, where ingredients came from, training provided, absolutely everything I could find out, I did!

Elevate Hub’s reception area

...if the captain is missing, the ship will sink.

Demographic & Team This aspect of decision making is so important. Spend time in the area you are considering building or buying in. Don’t underestimate your gut feeling about an area or particular space, but be realistic. I always tend to stretch numbers and minimise all the benefits so that I have a buffer for the unforseen. Demographic is so important because this will tell you how you will market your business and who you are marketing to, this includes your staff. Your staff or team are effectively marketing for you with every interaction they have. So pairing up the 26 | SPA+CLINIC

Bernice and her team

business

right team for the right demographic will make life easier. If you are based in an area where the majority of your spa guests are around the age group of 45-70, employing really young girls might make guests feel as though they are unable to relate in any way and visa versa. You may be in an area where therapists are far and few between which means you will have to do the best with what you have and that leads to my next point.

Training and Development Whether you work in a team or on your own, you will need to budget time and money to invest in training and developing your business.

You need to educate your team and yourself constantly. Time goes by so fast and you can easily go a year before you’ve booked your team in for training. It’s also really healthy to invest in training that’s not hosted by your product brands, think outside the box, get other experts in and allow your team to see fresh faces with fresh information. Be sure to budget for the training; when your doors are closed and the phone is not picked up, you don’t make money. So make sure you account for the time you spend away from your spa and be confident that training is always a good investment.

Become Familiar With Numbers We’ve all heard this one before, and it’s true. The first thing you need to be spending all of your time on more so than treatment menus and design details of spa life, is crunching numbers. As I mentioned before, be heavy handed on expenses and outgoings and be very moderate on potential income, this will prevent nasty surprises. Make sure you have a list of potential costs and expenses down to the last drop of milk. Figure out how much each team member would need to make in order to produce that income and what your ‘back-up plan’ is if that doesn’t go according to plan. In my particular case, I was my own back-up plan. I knew I could trust myself and sell ice to Eskimos. While I held the fort, I would spend every other free moment training, training, training. At the end of the day, you want a team that shows consistency and attention to detail, this is a recipe for success. Once

you feel comfortable with your numbers, make sure that you know what your rental terms might be and how much this will go up each year. It is unrealistic to change your website, treatment menus and software for a price increase each year as this would be too costly, so you have to make sure that your growth exceeds the income you need to ‘survive’. If you have goals and targets that are realistic and achievable for your team then you will be able to manage those increases each year until you are ready for a price increase.

Exit Plan No one ever thinks of this, because why would we, it seems negative, especially in a space of dreaming and creating. If you have an exit strategy you’ll feel so much more secure in making decisions moving forward as well as running your business properly from the get-go.

If you run your business as if you were going to sell it right from the start, your mind set will constantly be focused on making a profit, because a business is not really sellable unless it’s making a profit.

I don’t think there is a book, article or person that can tell you everything you need to know about how to nail it and get it right because everyone’s journey is so different. Having solid values and boundaries, for yourself personally, your team and your clients is really important as well as carving out time for yourself as a non-negotiable - even for the workaholics! You will burn out if you don’t, it’s easy to run on adrenaline to start with but if the captain is missing, the ship will sink.

I personally think, that the absolute one most important thing to be 100% sure of when opening a spa, is your WHY. Be so incredibly clear about why you want to do this. If you are not, you will have nothing real to cling to when times are tough. Your WHY will keep you grounded, connected to who you are and give you the strength to continue at times when you want to give up.

I wish you all the best in your decision making!

Bernice Rees opened Elevate Hub at the Northern Beaches of Sydney in 2016 with an approach to holistic wellbeing and wholeness.

Elevatehub.com.au

Stuck

On The Shelf?

Struggling to sell your retail products? Former salon owner turned financial advisor, Jennet Cunnington, explains why you’re missing out on a lot of money if you neglect product sales.

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n all my forty odd years spent in the beauty profession, I think one of the most rewarding aspects was being able to share my professional knowledge with my clients so that looking after their skin and body at home became second nature to them (‘I take a little bit of you home’ they would say). Guiding clients into what purchases to make first, explaining how to use them and keeping full records of purchases meant that clients achieved results and return sales were almost guaranteed.

Yet, recommending homecare products can be difficult for some therapists, and for owners there can be a reluctance to budget for adequate stocks on the shelf. So, let’s have a chat about retailing in the spa or clinic environment, concentrating on the professional responsibility to the client, financial benefits to the business and what I will call ‘bows & ribbons’ (impressions), ways to display and promote your products and finally a brief word on how a cash injection would help.

Professional Responsibility The treatment room - what a pleasant and peaceful world of privacy you share with your client. Your professional knowledge ensures that your client receives the best of treatments. You have the skin under the radar throughout. How lucky are you? Diagnosis, touch, response; they all add up to the making of a thorough homecare program.

It makes common sense that in order for the client to get the maximum from your treatments, he/she simply must use compatible homecare products between salon visits. How else are you going to get the best results over time? Who best to recommend than the therapist?

It is part of the job profile and in the full interest of the client.

The best mechanism you have is the ‘Homecare Guide’ or 28 | SPA+CLINIC

‘Prescription Chart’. This should not be just a ‘tick and flick the boxes job’ and handed over, but used as an explanatory tool, what to use when, where and how. It enables the therapist to refer to products used in treatments and EVERY client should be given one of these on their first visit.

I remember working for a cosmetic company at one stage for a few years and writing charts was a ‘foregone’. As a travelling consultant these charts would suddenly be waved at me over counters throughout Queensland, creased and much used! What a thrill it was to meet up with these people again and what an opportunity it gave to update the chart. What I am really saying is that nothing is ever lost, everything is worth doing. Remember, it’s your job.

Retailing Makes Business Sense Have a seat in your reception area and take a fresh look at your cosmetics on the shelf. Forget seeing cleansers and toners but view them all as dollar notes. Stock is money in another form, and like any investment, needs to give you some returns.

Every owner knows them, the running costs of a business. Wages, rent, electricity etc can only be paid from the profit margin made between buy and sell. Correctly costed treatments provide this margin; however it can be eroded by unproductive treatment hours and lost appointments.

On your shelf is sitting a guaranteed return. The buy/sell margin of cosmetic products is easily identified. Mark-ups will vary but as an example, if a product wholesale cost is $50 and the retail price is $80, the gross profit is $30 (37.5%). A spa or clinic promoting its retail products very quickly boosts its income, providing additional money for business growth.

BUSINESS

With products moving off the shelf, replacement is necessary so a few points to bear in mind are: • Make provision in your budget for maintaining adequate retail stock levels.

• Keep a strict stock control system. Properly monitored inventory control is your retail friend.

• If you order monthly, carry 6 weeks of stock consistently on your shelf to avoid running out.

• Understand the terms stock turns and cost of goods sold.

• A good target to aim for is to match retail sales with treatment sales.

• Use your sales aids: leaflets, newsletters, product updates, posters.

Have them around the business, put them into bags. They won’t sell much stuck under the counter!

• Liaise with your wholesaler(s). If doing some sort of promo, they can often supply additional flyers etc.

• Bows & Ribbons (Impressions).

Back in the reception area, how exciting and interesting are your displays? ‘Shelf talkers’ are perfect to create interest. For instance, you could have ‘product of the month’ promoting an aspect of treatments to tie in with products, e.g. ‘Cleansing Month’. Add to your display some items that go with home cleansing, such as a face washer, sponge, cotton pads, and add a poster or framed picture (The internet gives you plenty of suitable illustrations). Or, is there an ad in SPA+CLINIC that is promoting the products you use? Put a copy with your display, clients love endorsement, plus it opens a conversation.

Are you achieving the best outcomes for your clinic and clients?

Christmas is in the air. Have you got a ‘Christmas Corner’ display ready? Have you purchased additional stock (people loosen their purses over the Xmas period)? Have you bought cellophane, ribbons etc. to dress up hand creams, body lotions, gift lines? Do you offer a free gift-wrapping service? Does your salon look like Christmas? Add a Christmas card to the display, a Santa, whatever helps to tell a gift story. Every business should enjoy a share of Christmas trading.

An Inventory Loan In the same way that couches and devices are an integral part of your business, so is retail, and money needs to be found for putting stock on the shelves. An inventory loan could make all the difference. For the spa that has a couple of years of trading history and keeps up to date financials, such a loan should not be difficult to obtain. Extra stock on your shelf gives confidence to promote and recommend to your clients.

In summary, our conversation is saying, retailing is in the job profile, retailing is profitable, use sales aids to help you promote, and business help is at hand by way of an inventory loan.

Professional treatments + happy clients + good retailing = a great business.

Jennet Cunnington maintains an active role in Cunnington & Co as Executive Director of Group Services, bringing to the company a wealth of SME business experience.

Smecash.com.au

Together we can increase your confidence to achieve superior and quicker results, a higher return on investment for your business, while raising the standard of our industry.

• Understand the science behind your device and its various applications • Learn how to effectively combine your existing devices and implement new protocols

Refresh and up-skill staff knowledge in 2020 Book your preferred training dates with our tailored, in house education by contacting the team at TADLI.

info@dermalandlaser.com.au | 0476 880 0311

business

6 Steps To Ask Your Staff To Stay We all know how hard it is to find good staff, so it’s crucial you keep the ‘good ones’ with you as long as possible. This is where stay interviews come into play.

Haven’t heard of them? Business consultant Charlotte Rimmer explains.

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here are 3 main forms of interview; the “are you going to be right for my business?” interview, the “you’re leaving anyway, so please tell me what you think could be improved or addressed in my business?” and the “Stay Interview”.

Most people are familiar with the first two, but the final one is equally important and often has the best ROI. It is easy to spend 80% of your time managing staff who may not be happy or need guidance. What about those key staff members who are loyal, highly productive and always put their hand up to help? Surprisingly, these are the staff members who are often ignored. Not because they need to be but because they don’t yell the loudest as they’re busy working.

A stay interview is a meeting set by a manager to review and discuss the staff member’s responsibilities and job satisfaction.

I recommend you review your team first.

Work out who your key staff are and why.

How did they respond in their interview for the role? What are their strengths?

A stay interview needs to include 6 key steps: 1. Preparation: a review of interview and weekly catch up notes, a mutually convenient time and location 2. A good understanding of the role the person is in, and what their next step may be 3. A n example of what they think they’re good at 4. A n example of where you think they could be developed 5. A realistic idea of what you will be asked 30 | SPA+CLINIC

and what you can deliver 6. A conclusion, an action, a date to review the discussion Let’s take the first step; preparation. It is poor management (and laziness) to think that you can review a person’s strengths and weaknesses by thinking about it while making a cup of tea prior. It is most important that you know the start and other significant dates of your staff members. There is nothing more soul destroying than hitting an anniversary when someone else in the team is recognised, and you’re not. It also requires reflection and is a prompt to put the groundwork in before the meeting.

Consider starting the meeting with “you’ve been with us since ... and I’d like to talk about your role and what you most enjoy at work”.

Can you offer a career path? If so, where could this person go to next? And what do they need to do to get there? If not, then why else are they working for you? Proximity to home, flexible hours, great products, training?

I sat in a great stay interview recently, where the manager Jenny* ran the meeting with a strong sense of collaboration. She talked about Heather’s* obvious strength in training other team members and congratulated her. She thanked her for always being supportive and offering to help when Jenny was absent or working on the business.

She then spoke about Heather’s weakness in dealing with difficult conversations, e.g. she has avoided asking a staff member why a client’s paperwork hadn’t been completed thoroughly.

Jenny acknowledged that with only 5

people, there wasn’t much of a career path for Heather. But instead, she would schedule 2 hours paid a month to help her develop management skills, by talking about the business and offering strategies to deal with difficult conversations. Jenny was clear about the opportunities available in a small business but acknowledged the value of Heather’s commitment. She asked if this was of interest to Heather and created a plan on the spot.

When Heather left the room, I asked Jenny if she was worried that she might share all this business advice with her key employee and lose her to somewhere else. Her response?

“Possibly, but if I don’t do something, I’ll lose her anyway and she’ll be disgruntled, so this is a better result for us all”….good thinking.

A stay interview takes effort, and if you’re unsure of investing this time, consider the hours and cost of recruiting, training and inducting new staff members. This is considerably higher than ensuring that you dedicate a couple of hours per month to manage and mentor your best staff. Like Jenny, you may not keep them forever, but you will keep them happier for a longer time which will result in better succession planning and improved productivity.

Good managers have regular catchups with their people and make sure they know what makes them tick. They recognise the importance of staff retention and understanding what motivates their key staff. *Names have been changed Charlotte Rimmer is the Managing Director of Business Consultancy Aide de MD. Aidedemd.com

Business

TOMORROW'S LEADERS How our industry’s beauty colleges stay ahead of the curve.

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ustralian beauty colleges are the backbone of our industry, carrying the heavy burden of producing quality therapists and practitioners to lead the future generations. But with the industry changing at such a rapid pace, and new technology innovations, devices, and buzz-worthy ingredients hitting the market so frequently, what are our colleges doing to ensure they stay ahead of it all?

We asked three of Australia’s leading colleges about strategies they engage in to ensure their offerings are the best and most up-to-date they can be:

Luke French Managing Director, The French Beauty Academy

At The French Beauty Academy we’re passionate about arming our students with the knowledge and practical skills to not only ensure they are a world-leading therapist, but make their career dreams a reality. We’ve worked with industry and listened to their career goals to innovate a cutting-edge curriculum and a world-first, all-encompassing beauty program that will give them the practical expertise, business knowledge and industry experience to equip them for the very best jobs in industry.

The French Beauty Academy is actively engaged with industry to ensure the course curriculum is industry-relevant and meets industry demand and needs - not only to ensure better job outcomes for graduates, but to produce graduates who exceed the demands of luxury service expectations. The French Beauty Academy Industry Essentials is held throughout the academic year – these events give students access to industry experts through lectures, demonstrations and product knowledge sessions. The program is designed to give specific experiences with those who are working in the industry and the products and treatments emerging in the beauty industry.

During delivery of the beauty and makeup programs, a number of industry presentations and product knowledge days are integrated within the Diploma and Graduate Certificate courses. This industry integrated style curriculum approach ensures graduates have

the latest in industry training and industry readiness. Additionally, it improves the job outcomes of students through not only being up to date in the latest in industry skills, but also expanding their industry network or suppliers, and employees.

Candice Heskey Head of Academic Delivery – Dermal Therapy & Clinical Aesthetics, Australasian College of Health and Wellness

At the Australasian College of Health and Wellness (ACHW), we have dedicated ourselves to teaching our students the science behind advanced skin treatments, thus equipping them to meet clients’ demands for increasingly sophisticated technologies and higher treatment outcomes.

To ensure we maintain the best possible standard, ACHW engages extensively with the wider industry and utilises expert practitioners for the designing, reviewing, and delivery of our courses.

We work closely with the Aesthetics Practitioners Advisory Network, Australia’s fastest growing member-based professional organisation in the nation’s aesthetics industry, to connect with professional networks. ACHW also regularly attends and participates in industry conferences to stay abreast of the latest innovations and technologies being developed. This includes events organised by manufacturers where they demonstrate their new machinery and explain the protocols of their use.

ACHW is committed to having a cuttingedge curriculum, which is why our academic development team is made up of expert educators and tested practitioners, and they regularly update our learning content for relevancy. We also hold course reviews where external industry members are invited to analyse and provide feedback on our courses, specifically to align to the needs of the industry. Finally, we are confident that by having professional practitioners for course facilitators, rather than pure academics, we can ensure that our students receive an education that is practical, contemporary, and most likely to meet the desires of their future clients.

Alex Zotos Director, Elly Lukas

What many employers in our industry may not understand is that accredited training in Australia is governed by a Government approval process that is usually reviewed every 5 years. So all TAFEs and Private Colleges who deliver accredited training, through Training Package qualifications, such as the SHB50115 Diploma of Beauty Therapy, are required to follow these course guidelines. However, as the beauty industry is moving at such a rapid pace, it’s often the case that new treatment innovations occur within the 5-year review process leading to employer frustration because graduates do not possess the necessary skills required for industry.

In order to keep at the forefront of industry trends, we both engage with industry leaders seeking their feedback, and introduce our students to industry leading workplaces through various onsite tours and excursions throughout Australia and internationally.

It’s a unique aspect of how we deliver our training. We take our students out of the classroom into the real world. Our students get to experience a variety of workplaces from advanced skin clinics, brow salons to luxury spas such as Crown Spa, Hayman Spa, Spa Qualia, and Spa Wumurdaylin in North Queensland. This connection to industry starts very early in order for our students to embrace their training according to workplace relevance.

The annual Elly Lukas Sydney Leadership Conference also enables our students to visit the Sydney Beauty Expo, and to be a part of presentations from industry leaders to further understand the career opportunities and industry requirements in order to succeed.

As our College is accredited to offer internationally recognised qualifications (CIDESCO, ITEC & CIBTAC), our students are also independently assessed by external examiners who benchmark their skills against global standards, which is one of the reasons why our global placement program is so successful. Our graduates have gone on to work for high-end luxury spas, resorts & clinics throughout the world in places including New York, Los Angeles, Canada, London, Maldives, Hong Kong and the Middle East. spaandclinic.com.au | 31

How These Boss-Ladies

Avoid Burnout Is there really such a thing as work-life balance?

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e experienced quite the media mania a couple of months ago when the World Health Organisation officially recognised burnout as a legitimate occupational phenomenon. It’s increasingly difficult to switch off in the ever-connected digital age, and yet, we continue to strive towards achieving the elusive work-life-balance we all dream of.

We chatted to some of the most successful, driven, and all-round kick-ass women we know in this industry, to find out what they do to juggle their careers, wind down, and avoid burnout – or whether it’s even possible to really separate business from pleasure.

Maxine Horne – Artisan Clinics Each person is individual, and you need to find what works for you and stick to it. Personally, I go to the gym every morning at 5.30am and I have a personal trainer to keep me accountable. I’ve learnt over the years that I can fall into the trap of putting everything and everybody else before myself. I find that if my body is fit and strong, that my mind is too. Plus, any exercise sends off a whole heap of endorphins, and what a way to start the day.

Kristie Milgate – Dermalogica I like to kick start my day with a morning gym session at my local gym. This helps to clear my mind and build my energy levels to face whatever comes my way during that day. As I have a 3 year-old, I make time with her each night (usually after her dinner) to have one-on-one play time; this brings the inner child out in me again and helps to lighten an often hectic working day. I open all my emails only once and respond as promptly as possible and I allow myself to stay flexible to ensure I continue to re-prioritise as needed.

I meet with my executive team on a regular basis, as a group and also one-on-one. I provide them with my counsel but they’re entrusted with autonomy, accountability and ownership which helps build the required creativity and flexibility to build our business here in Australia. I strive for balance with my family, friends and the Dermalogica business and so I am conscious to remain flexible and adaptable in planning ahead to priorities and focus on what needs to be at that time.

Robyn McAlpine – Skintifix I love putting on my hiking boots and hitting the mountains. The combination of trees, fresh air and having to keep your mind on each uneven step you take doesn’t leave much room for worrying about work deadlines and business stress. I know when I’m feeling overwhelmed by it all that it’s time to find something tall to climb just to see what the view will reveal!

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Business

Kellie Collis – SALT By Hendrix Shutting down emails and giving my mind a break certainly isn’t easy as daily grind is ingrained, however I have found committing to turning my emails off on a Friday evening and not thinking about them until Sunday afternoon has really helped me to relax and focus on the things in my life that bring me happiness. It has been incredibly empowering to make that decision for myself, and committing to non-work time has given me more bandwidth mentally to focus on our brand’s purpose, future and strategic direction. It also enables me to be a better partner, parent, friend and founder.

Victoria Fox – Miss Fox My best way for me to avoid burnout is to devote time to honouring myself and my needs daily, in a morning ritual. It starts the day with a message to the universe that I am important, and that then flavours and flows through my day. No matter how busy my schedule is, investing in this ritual keeps me sane and in check, and makes the day so much calmer and more pleasant. It can look like yoga, meditation, a small tea ceremony, lighting incense or dancing. Whatever it is, regular self-care never fails to bring more grace and ease into my life.

Vaia Pappas – Vaia Beauty I don’t (separate business and pleasure) – they come everywhere with me and I’m ok with that because I love my business! If I want to switch off mentally though, I will have an infra-red sauna treatment or get on my yoga mat.

Angelina Veljanoski – Skin Angel I’ve learnt to switch off and delve into my personal life – it’s a different world for me.

My fiancé, family and friends bring me so much joy.

Erin Norden – Clean Beauty Market I try and do regular date nights, put phones and computers down when we get home and we’re in kid-mode. My husband and I also go on little holidays just the two of us from timeto-time, but to be honest, when you have your own business you can’t completely separate the two and I accept this is just what comes with owning your own business.

Kelly George – Kelly George Aesthetics To wind down, I (embarrassingly) love watching trashy TV, The Kardashians, Married at First Sight – all the terrible shows. My brain is always going at 100 miles an hour, these types of shows let me think of absolutely nothing! It’s great.

Dr Naomi – The Manse Clinic I’m a big TV binger. High quality, Crime dramas, True crime, Scandi crime, good docos etc.

No reality for me. Also I read every night. I’m naturally a bit of a hyper person, I need to calm down more than I need to energise. I get rid of my energy by creating on social media constantly.

Chiza Westcarr – Nutritional Skincare Academy I find that I am always working on my business, constantly researching to update and improve upon what I teach. Exercise, spending quality time with my family and catching up with friends…oh and cooking, give me immense pleasure!

Dr Kate Jameson – Youth Lab My business is my pleasure so I am yet to find the magic formula to separate the two. I think devoting time to yourself away from work is important, always allow time for exercise, friends and family and make sure you switch off completely at least once a week. I am still learning this one. spaandclinic.com.au | 33

BUSINESS

The future is female

9 Things We Learned At The 2019 Women In Leadership Summit Ann Sherry AO, Former CEO and Chair Carnival Australia

“You‘ve got to step in, not step back. Take risks, the opportunity might never happen again.”

What it means for you: If an opportunity arises to further your career, take it, no matter how scary it seems or how many excuses you can find not to do it. Stepping out of your comfort zone and putting your hand up will help you grow.

Angela Mentis, CEO BNZ

“Strength is compassion, humility, vulnerability - it is no longer about aggression and force.”

What it means for you: You don’t have to ‘be like a man’ to be successful. Being tough and distant is overrated. Showing your team that you care and that you’re not perfect will help you gain respect from others.

Marnie Baker, Managing Director Bendigo and Adelaide Bank

“Make a point of getting to know your staff to get the best out of them.”

What it means for you: Everyone is different, and it is important to know how each of your team members tick. Learn what makes them thrive and what their goals are to increase motivation and morale.

Kendra Banks, Managing Director SEEK

“Success comes through collaboration; it’s not a one-man job.”

What it means for you: Ask for help, and don’t be afraid to reach out to people you might see as competition. You don’t have to figure it all out yourself if there is someone who has done it before. Most people are happy to share their knowledge.

What it means for you: Everybody makes mistakes, it is how we handle the situation that really matters. Keep trying after you fail, or ask for help - not everything has to be 100% right after the first attempt.

Claire Rogers, CEO World Vision

“Don‘t agonise over problems, focus on solutions.”

What it means for you: Learn to accept that things go wrong every now and then, and see it as a challenge rather than a problem. Worrying won’t make the situation any better.

Annette Kimmitt, CEO MinterEllison

“People trust what they see, not what they‘re told.”

What it means for you: Good leaders lead by example. Want your staff to be on time? Be on time yourself. Want your team to stop checking their phones during work?

Stop checking yours when they’re around.

Alison Rice, Former Group Publisher of POPSUGAR

“We‘re in a world of service which can mean a disservice to ourselves. Take care of yourself first.”

What it means for you: Just like you have to put an oxygen mask on yourself first before helping others on a plane, it is important to take care of your own wellbeing first before giving all your energy to clients. Make sure you get enough sleep and find some me-time.

Susan Martin, Managing Director Johnson & Johnson Medical

“All my life, I’d been waiting for someone else’s permission to succeed. All I really needed, was my own.”

What it means for you: Women tend to doubt their own abilities much more than men. Changing our inner monologues from “What if I fail?” to “What if I succeed?” will give you the confidence you need to achieve your goals.

Erica Berchtold, CEO The Iconic

“Turn a full stop into a comma - don’t let the mistake be the end of the story, what you do next is the defining moment.”

34 | SPA+CLINIC

The 2020 Women In Leadership Summit will take place in Sydney on Oct 20-23, 2020. theleadershipinstitute.com.au/women-in-leadership-summit/

The Business of

Sustainability Running a beauty business and caring for the environment may sound like a contradiction, but it’s possible. We share the tips and tweaks that will help you be more environmentally friendly.

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Business

Sustainable Salons Australia offers recycling bins for the beauty industry

T

here is no doubt that our industry contributes to landfill, pollution, and waste. From endless linen and towel washing to single-use spa accessories and plastic packaging everywhere - it’s not easy to be environmentally friendly as a spa or clinic, but there are many ways to improve. With increasingly more consumers paying attention to sustainability and making a conscious effort to reduce their carbon footprint, having a business that does the same can be a fantastic point of difference.

So if saving the planet isn’t motivating enough for you (it should be!), rest assured that changing a few things here and there to become more sustainable may also introduce new clients to your space while reassuring existing ones that you care about the bigger picture instead of convenience.

But where to start? We share advice from those who have already accomplished running a more sustainable beauty business as well as services and brands that have made it their mission to reduce waste. If you feel overwhelmed, don’t stress. Start small and just focus on one change to begin with. It’ll make a world of difference.

How much waste do you create?

If you work at a spa, salon, clinic, or any type of beauty service business, your bins will be permanently full. Depending on the services you offer, anything from tissues to foils to blades and syringes will have to be thrown out after using once. How many bin bags are full at the end of a day? And do you recycle anything? If this is the first time you’re thinking about this, it might be a good

in either paper or plastic, so we have been able to recycle up to 70% of what we used to send to landfill. We also recycle the glass bottles that botulinum toxin comes in, the cardboard boxes that so much stuff comes in, and even the metal wrappings that our sterile wipes come in!”

What can you do to be more sustainable?

In less than 4 years, Sustainable Salons Australia has kept 89,900kg of plastic in circulation and out of landfill

idea to start paying more attention to the amount of waste and the type of waste you create. The good news? Almost everything can be recycled.

Sustainable Salons Australia is a program that has more than 750 salon members (and growing!) in the hairdressing, barbering, beauty and pet-grooming sectors across Australia and New Zealand as part of the journey to zero waste. Sustainable Salons provides all in-salon separation bins and outside collection bins to suit the business’ needs, and offers a fortnightly collection service directly to the salon door.

Dr Catherine Stone from The Face Place has been making an effort to be as sustainable as possible after realising just how much waste there was.

“We were amazed at how much plastic waste there is in our industry. As a medical clinic we use sterile and disposable instruments such as syringes, needles and sterile packs. Everything is sterile, wrapped

Recycling and using services such as Sustainable Salons Australia is, of course, the best thing you can do to be kinder to the environment. But there are many more small steps you can take other than recycling that will, when added up, make a huge difference to your business’ carbon footprint.

“A big initiative is the use of biodegradable gloves where possible. Normal gloves can take 100+ years to break down, whereas the biodegradable gloves break down in about 2-5 years. Plus they are black, which suits our dress code,” says Dr Cat. If you can’t get your hands on biodegradable options or have a stack to get through before making the change, get in touch with TerraCycle, just like owner of James Vivian did. “To deal with nonbiodegradable gloves and hairnets, we installed TerraCycle Zero Waste Boxes at James Vivian. Once full, the boxes are sealed and shipped to TerraCycle where they are given new life as picnic tables and playgrounds,” says James.

You can also check in with all of your suppliers, whether for retail products, treatment products, or equipment and accessories, and ask them what they do to spaandclinic.com.au | 37

BUSINESS

be more sustainable. Could they change their packaging? Could they send you less paperwork, or are they willing to take empty containers back in order to be recycled? If enough people ask, there is a high chance companies will change.

“We have changed some suppliers we use and have queried our existing suppliers as to their use of non-recyclable packaging as every little bit helps,” says John Dewes-Hodgson of New Zealand based Tranquillo Beauty Clinic.

“We have always looked for product ranges and supplies that were on the same wavelength, which was not always easy in our industry,” he continues, “but we are seeing an industry wide awareness now and change.”

Vaia Pappas from Vaia Beauty in Sydney’s Darlinghurst has also been making a big effort to save the planet, even going so far as to cut up cotton buds. “We are recycling skin care packaging, encouraging clients to bring us their product waste, and even do the little things like knowing how to dispose of cotton buds in an ethical way: Cutting off the cotton for general waste and recycling the plastic part of it in our shiny Sustainable Salons bin!”

If you feel your clients might not be as receptive to recycling their used product packaging, do it for them! Owner of In Therapy Skin & Body, Nicola Le Lievre, takes matters into her own hands.

“We offer to take packaging off products at checkout to recycle. It gives such a warm fuzzy feeling in salon if you’re doing the ‘right thing’. It’s so rewarding for everyone.”

Look beyond the obvious While your first instinct might be to think of skincare and treatment product waste, don’t forget the less obvious thing.

“It is the little things that sometimes make the most difference such as cleaning products you use, daily laundry, printing paper and ink disposal,“ says Nicola.

Nicola Le Lievre offers clients to recycle packaging of products

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John and Sue Dewes-Hodgson encourage their suppliers to use less packaging

How much toilet paper do you go through for your staff and clients and do you know how it’s made and where it comes from? According to tree-free toilet paper producer Pure Planet, every year, at least 9 million trees are flushed down toilets, and 8 million tonnes of plastic flood the oceans, all to make standard toilet paper. So they took the matter into their own hands and came up with a 3-ply toilet paper made from bamboo and sugarcane waste that was treefree, plastic-free, septic-safe, biodegradable, vegan, cruelty-free, recyclable and BPA-free.

Pure Planet also offers a subscription service delivering the environmentally friendly rolls directly to your door. You can choose how often you require new rolls and save 10% off the price when you subscribe.

When it comes to coffee, you can make a huge difference by either getting a fully automatic coffee machine, which doesn’t produce waste except for the biodegradable coffee grounds, or, if you prefer the convenience of a pod machine, make sure to recycle the aluminium pods. Larger businesses with more than 5 coffee-drinking staff and a lot of patients through the door each day are probably best advised to go with a fully automatic coffee machine as it

can not only save on waste, but also money.

According to JURA, an office with 15 team members (each consuming two coffees per day) will spend approximately $5,175 on coffee pod capsules per year. This compares with an estimated annual cost of coffee beans for a JURA coffee machine at $2,704.80, making it a much more cost-effective business investment.

However, if you have a smaller business and decide a pod machine is more suitable for you, there are several ways to recycle the pods. Nespresso offer clients three ways to return their used pods: you can return them to a Nespresso boutique, you can put them in a Nespresso satchel and post the used capsules back to them, or, for larger businesses, you can order a recycling box that fits up to 1,500 used capsules and can be picked up free of charge when full.

Consider your uniforms “There are several key considerations when developing a uniform range and ensuring it can also be sustainable,” explains Total Image Group CEO Pamela Jabbour. “Selecting a sustainable fabric is easily achieved, but it is also important to consider staff comfort for long days of work. Fabrics such as environmentally friendly organic cotton and bamboo cotton are readily available and a great choice for a variety of garments. We can also offer a range of 100% PET recycled fibre fabrics that feel and wash similar to polyester, which are therefore extremely practical, long lasting, durable and easy care.

When deciding on fabrics, it is beneficial to also consider fabrics that only require cold washing which again is much better for the environment - and being easy care is a bonus.

Lastly something that is missed quite often is the appropriate uniform allocation for staff resulting in less continual washing of one garment. We recommend one top for every working day and one pant for every other day.

Generally, anyone who works a 5-day week should have 4-5 tops and 3 bottoms.”

BUSINESS

Medik8

Face Halo

Face Halo replaces up to 500 disposable makeup wipes, making it the more sustainable choice when it comes to removing makeup, and customers are now able to return their used Face Halos to be upcycled, further reducing the amount of waste being sent to landfill. The brand plans to upcycle the pads in various ways starting in the motor vehicle industry (seat cushioning) and commercial transit (hard-wearing seat coverings).

FACEHALO.COM.AU

Medik8 skincare products are made from mostly recycled paper, pre-loved glass, and 100% recycled plastic. In 2018, Medik8 removed all plastic inserts from their cartons and replaced them with 100% recycled card, making the cartons completely recyclable. This saves over 3 tonnes of plastic every year. Furthermore, Medik8 uses renewable energy in all their buildings.

ADVANCEDCOSMECEUTICALS.COM.AU

Koala Eco

Koala Eco only use pure Australian essential oils and 100% biodegradable and eco-friendly plant derived ingredients for their cleaning products. The brand is also currently changing to 100% post-consumer recycled and still recyclable bottles so no new plastic will be created for new products. KOALA.ECO

Planet-Loving Brands Looking to swap some of your retail brands for more sustainable options?

These ‘green’ products won’t let you down.

Moiya Scents

Babor

Moiya candles are derived from natural soy waxes and cotton wicks which are non-toxic and better for the environment. Founded

by Sydney-based beauty therapist Melissa Young, Moiya Scents was created to capture the well-being of our mind, body and spirit.

Each scent has been crafted to promote an incredibly calming and relaxing experience.

MOIYASCENTS.COM.AU

Carbon-neutral production is already a reality at BABOR. This has been possible because the company purchases green electricity and has its own photovoltaic system. Certified suppliers ensure that only the best ‘green’ raw materials are used. Water used during production is cleansed in an ultra-modern micro-filtration plant, restoring it to drinking water quality so it can be re-used, for example, for cooling purposes. All glass jars are sourced from certified suppliers and are 100% recyclable. BABOR.COM.AU

Alpha-H

Alpha-H have introduced new packaging, which is made from 30-40% post-consumer recycled materials, plus all of their tubes, bottles and outer cardboard packaging are now 100% recyclable. Inorganic waste is turned into high-grade composts, premium soils, soil conditioners and potting mixes, and 195 solar panels have been added to the roof of their factory and head office. ALPHA-H.COM

Jurlique

Jurlique have partnered with TerraCycle, which allows consumers to collect and ship their empty Jurlique skincare products to TerraCycle – who specialise in recycling ‘non-recyclable’ waste to give the waste a second life. Jurlique also use biodynamic farming to adhere to the rhythms of nature to respect the earth and grow better crops, plus, they have planted over 7,500 native trees on their farm. JURLIQUE.COM.AU

The Jojoba Company

The Jojoba Company pride themselves on their high-quality, all-natural formulations using ingredients from safe, sustainable and traceable sources that are active and clinically proven to achieve results; its mantra has always been ‘good for you and good for the earth’. All products are Australian made, made from natural ingredients, vegan and cruelty-free and recyclable. THEJOJOBACOMPANY.COM.AU spaandclinic.com.au | 39

SPA HOTSPOT

East Meets West The winner of this year’s HM ‘Day Spa’ award, Chi, The Spa at Sydney’s Shangri-La offers Australian treatments with an Asian twist. Nadine Dilong shares her experience.

awards recognise the best our hotel industry has to offer, and Shangri-La is unsurprisingly a repeat-winner across several categories. So what does an award-winning day spa have to offer? I was about to find out, booked in for a 75-minute body scrub and wrap, and ready to leave the outside world behind for a little while.

As I wrapped myself in a fluffy white robe and comfortable slippers, my therapist Kim was already waiting for me outside the changing room to show me the way to my treatment room. Her soft voice, professional manner, and friendly smile made it very obvious to me how well-trained the staff are

E

njoying an afternoon at a 5-star hotel’s spa has to be at the top of most people’s luxury wish lists. The beautiful rooms combined with the most attentive staff and tranquil atmosphere make high-end hotel day spas a wellness destination in their own rights, and Chi, The Spa at Sydney’s Shangri-La Hotel is one of them. Chi, The Spa draws inspiration from ancient Asian healing and wellness philosophies to create a place of personal peace, enchantment and wellbeing. In traditional Chinese philosophy, ‘chi’ or “Qi” is the universal life force that 40 | SPA+CLINIC

governs wellbeing and personal vitality.

Located in the fast-paced CBD area not far from the iconic Harbour Bridge, it is almost shocking how serene Chi feels – no outside noise penetrates the doors and windows, instead, soft piano music plays in the background as the spa receptionist welcomes me with a smile.

Award-winning spa Back in September, I was proud to present the annual HM award in the category ‘Day Spa’ to Chi, The Spa, Shangri-La. The annual

The treatment room is dark and moody... It reminds me of a luxurious hotel room

– this is something that makes a 5-star hotel stand out from a 3 or 4-star one: their staff are always one step ahead in helping you and making you feel special. After a quick chat about my skin, she recommended the Organic Shea Butter and Sugar Body Scrub, followed by the Detoxifying Marine Mineral Body Mask. Chi uses products by Australian brand Sodashi for all their facials and body scrubs/ wraps, as well as oils by ZENTS for their massages. The products are also available for purchase, elegantly presented along a curved shelved wall next to reception.

The treatment room is dark and moody, but a few candles and soft downlights reveal a stunning vanity, shower, and even a separate toilet I may use instead of the communal one. It reminds me of a luxurious hotel room rather than ‘just’ a treatment room. All that’s missing is a bed and TV, and I could easily spend the night here.

The treatment My treatment starts with the gentle but effective application of the shea and sugar scrub. Kim massages the scrub into my skin starting with my legs, back, then arms, stomach, and décolletage. The granules lift any dry skin to reveal a much softer layer underneath, but it’s gentle enough not to irritate my somewhat

part of the treatment would never end. Once more I am guided to the shower to rinse off the mask before the treatment concludes with the application of Shea Butter, which I am advised not to wash off that night so it can continue to nourish and soften my skin overnight.

Chi’s Relaxation Pods

sensitive skin. Kim then guides me to the shower, where the perfect water temperature and a set of fresh towels await me. After I’ve rinsed off the scrub, I return to the treatment bed and wait for Kim to come back before she applies a warm, smooth mask to my body including spirulina, seaweed, marine mineral to detoxify, Shea Butter, Jojoba, Macadamia, Rosewood, and three types of clay, to moisturise, firm, strengthen, and refine.

Kim then wraps me up in sheets like a cocoon so the Sodashi mask can work its magic, but instead of leaving me, she performs a mind-blowingly good scalp massage – 10 minutes of absolute bliss. Falling deeper and deeper into a state of complete Zen, I wish this

I am pleasantly surprised to find my skin feeling soft and hydrated, but not sticky after the treatment. As I walk out of the treatment room, Kim awaits me with a cup of tea and guides me to Chi’s Relaxation Pods, an area where guests can sit and enjoy their tea, read, and just relax for a little longer after treatments. Beautiful sheer curtains close off each ‘pod’ for privacy, and a comfortable armchair next to a side table with a purple orchid make this a tranquillity haven.

Kim suggests I drink lots of water for the rest of the day as the treatment acts like a lymphatic drainage massage while the essential oils used throughout will probably make me sleep well, she says, and as it turns out, she is absolutely right. I hadn’t slept like a baby in a very long time, but that night, I got 9 hours of uninterrupted Z’s. It goes to show how important it is to make time for a good pamper session every now and then.

Shangri-La, I’ll be back. spaandclinic.com.au | 41

Wellness

Staying Sane During The

Silly Season

Experts share how best to keep physically and mentally well during the Christmas holidays.

W

hile Christmas can be the happiest time of the year, it can also, sometimes, fill us with dread – crazy work schedules, utterly drowning in clients, gift shopping, social occasions, family gatherings, and somehow jamming in our own personal appointments before the string of public holidays begin. So this Christmas, we’re focussing on how to manage it all, keep cool, and stay well – physically and mentally.

To help us avoid burnout during all the crazy, we sought the expert opinion of Gwinganna’s resident psychologist, Dr Rebekah Doley, who says “it can feel daunting anticipating all that is ahead along with the hidden load we carry into the festive season. That is, the responsibilities and obligations we hold ourselves to, which often depletes and exhausts us.”

Dr Doley’s 5 tips: 1. S tay connected. You can feel alone,

crowded with your thoughts of all that ‘must’ be done in the busy-ness. Stay

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connected to family, friends and to yourself.

Make time for things that you love doing in order to stay grounded and centered.

2. Change your ‘shoulds’ to ‘coulds’.

Thinking about what you have to/must/ should do, starts your brain on its habitual ‘rule-following’ track. Instead, change your thoughts to what you ‘could’ do so your brain will be forced to make a decision and turn your intentions into actions.

Choose wisely for a sense of stability and centeredness during the silly season.

3. Plan some down time. Time out is a precious resource. Schedule some activities to quieten your mind and achieve some ‘flow’. Try meditation, walking in nature (without the earbuds!) listening to relaxing music, or even working out (but with focus).

4. E njoy some positivity. When you’re feeling overloaded, all the festivities can drain your spontaneity and goodwill.

Others are enduring it too: think about all those road ragers, irritable shoppers and family tensions. Clients, customers and

suppliers may not always demonstrate their best selves in this season as they too are possibly daunted. Stay focused on connection and positive human interaction as your endgame.

5. I ndulge with purpose. You’ve worked hard all year on healthy intentions and committed actions, but it’s easy to revert to old habits. Yes, enjoy some festive indulgence but make it mindful, do it on purpose and pace yourself.

Speaking of indulging, it can be incredibly difficult to walk the straight and narrow during the holidays, when constantly surrounded by food and drink. Standard rules simply go out the window, and it becomes perfectly acceptable to have bubbles for breakfast, pavlova for lunch, and leftover ham at any hour. The long Christmas bender can do a number on our bodies (much more than just the holiday weight gain!) and so Jessica Smouha, Nutritionist at BodyLove Studio, has some advice on keeping our bodies physically well this season.

WELLNESS

“With the silly season fast approaching it is time to put some guidelines into place.

In keeping things practical and manageable, here are three easy steps you can take to support your gastrointestinal health, prevent adrenal burnout and to indulge in the Christmas offerings without compromise this season,” says Smouha.

AUSTRALIA’S PRINCIPAL PROVIDER OF MASSAGE EQUIPMENT

Gut loving tricks A change in diet and lifestyle including celebratory foods, an extra glass of wine or two, and increased stress, can push the normally healthy community of organisms inside us towards dysbiosis, an over-abundance of pathogenic organisms such as Candida. To prevent this, increase your consumption of fermented foods like kombucha, fermented vegetables, yoghurt, kefir, even unpasteurised miso, as they deliver health promoting bacteria to keep the bad guys at bay.

Immune prevention by way of some extra adrenal love Burning the candle at both ends can leave you depleted and vulnerable – who wants to come down with a cold or flu when everyone else is out kicking their heels up?

Support your adrenals by giving them their three favourite nutrients: B Vitamins, Vitamin C and Magnesium. Cold pressed juices, particularly those focused on root vegetable like carrots and beetroot, are an excellent inclusion, as well as green leafy vegetables.

Making intermittent fasting work for you By reducing the period of time of food consumption, you give your body a chance to repair. Skipping breakfast is a game changer for some, or simply swapping out breakfast and adding a supportive elixir like bulletproof coffees, match lattes or golden milk. But for those who can’t cope without their normal breakfast, skipping dinner or swapping it for a light broth, miso, Pho or the likes is another. Ideally try and limit your hours of consuming solid foods to an 8-hour window and enjoy more clarity, more energy and less weight gain.

“The secret to having the most out of the season is to BE the person you want to become,” says Dr Doley. “It is easier to be our best self when things are calm and measured.

This year, when the season tests you, look within, focusing on self-discovery and personal growth as the path to a truly satisfying life.”

Much more than just massage tables, our range includes, treatment and spa tables, table covers, massage chairs, massage stones, oils, balms and lotions, bolsters and cushions, massage tools and clinic accessories.

Vist our website for our special offers every month or sign up for our newsletter and have them delivered direct to your inbox.

www.firm-n-fold.com.au Brisbane . Melbourne . Sydney . Gold Coast Freecall 1800 640 524

Innovation in the Air A truly unique and world-first holistic anti-ageing therapy is here on our doorstep and it’s all in the air that you breathe, explains Sita Simons.

Y

ou might not know it from the street, but behind the frosted windows of Pellis Medispa is a state-of-the-art anti-ageing therapy that doesn’t exist anywhere else in the world, and an innovative aesthetician with a very big dream.

THE BREATH OF AN IDEA Owner and founder of Pellis Medispa. Yvette Hayes, began her career in the luxury beauty The altimeter shows the Kallos Altitude Therapies takes places in a perceived altitude beautiful treatment room spas of Sydney and it was soon clear she had an intuitive and transformative gift for skin. Now, after almost 20 years in the industry, a successful clinic and four in my treatment philosophy and all my years in the beauty industry children later, Yvette has relocated and opened a new Medispa, brought two seemingly disparate ideas together.” with one very special inclusion.

This lightning-bolt moment led to almost 10 years of testing, Always looking for the very best treatments and techniques to research, collecting data, engaging scientists and monitoring clients who advance her clients’ results, an idea was born almost 11 years ago. took part in the research. Equipment was designed and designed again, Combining the well-established science of Altitude Training from delivery systems were tested and reformed, and the protocol was the sports and equine worlds, Yvette is the first in the world to refined to the point of perfection. An Innovation Patent was secured, marry the myriad benefits of breathing in high altitude with an antiand now Kallos Altitude Therapies is ready to bring to market. ageing protocol.

“It was a breakthrough moment,” says Yvette. “My brothers ALTITUDE IS THE FUTURE manufacture Altitude equipment for gyms around Australia and Ageing is inevitable. It happens to every living organism as cells Dubai, and I was fascinated by the science. I’m very science-based oxidise. In human physiology, the largest contributing factor to ageing 44 | SPA+CLINIC

Wellness

Pellis Medispa Owner Yvette Hayes

is the reduction of Human Growth Hormone (HGH), which starts to deplete around the age of 30.

Scientific research shows that breathing low-oxygen air at specific saturation stimulates the release of HGH and this low-oxygen saturation can last up to four hours post-treatment. Being in the Kallos environment also increases the release of serotonin and the creation and improved function of mitochondria, the energy centre of every single cell. There is a strong focus currently in medical science about the crucial importance of healthy mitochondrial function and almost every aspect of health.

Kallos Altitude Therapies is the safest and most effective system yet developed to ensure maximum benefit with no adverse effects. The specially designed and precisely controlled Altitude system regenerates and resets the body, stimulates all the natural repair pathways, supercharges therapeutic results and makes you feel your absolute best.

“The results we have had and continue to have for clients are outstanding" says Yvette. "We’ve even had a team of people in recently to reach Everest Base Camp, and their transitions were seamless.

Everything from cellulite, to ageing skin, to insomnia has been tested in the Kallos Altitude Therapy room with great success. And I personally have never felt better than when working in altitude. I’ve improved healing, dramatically reduced a large scar, and on many different measurable levels, I have radically decelerated my own ageing process,” says Yvette.

DELIVERY TO THE CLIENT Unlike Hyperbaric, which has various contraindications and requires the client to get into a chamber, Kallos Altitude Therapies takes places in a beautiful treatment room, in the comfort of a therapy bed.

The special delivery system pumps high altitude air into the room, and the room is specially sealed to create a vacuum. After the decade of research Yvette and her team have been able to isolate different levels of altitude for different protocols. The vast majority tolerate the change in oxygen saturation well, but there is a process involved.

“The sky is literally the limit,” says Yvette. "The science is quite young, but the professors we work with are almost as excited as we are about the scope of skin and overall wellbeing benefits we can bring to people with Kallos Altitude Therapy. I say almost because for me this is the realisation of something I have been called towards. I know that Kallos can benefit so many people, and I just want to share it with the world.”

Sita Simons is the Clinic Manager, PR and Marketing at Pellis Medispa.

Pellismedispa.com.au spaandclinic.com.au | 45

Wellness Worldwide One of the world’s leading hospitality companies, Accor, is introducing innovative ways to ensure the wellbeing of their guests. Nadine Dilong explores.

H

ow important is wellness for you when you travel? Do you choose your hotels based on their gym equipment and spa treatments? What if I told you that a hotel’s large pool or sauna doesn’t even scratch the surface of what ‘wellness travel’ is all about? Now more than ever, businesses understand the importance of incorporating wellness into their offerings, and there is one global hospitality company that leads the way: Accor.

With over 4,800 hotels in over 100 countries worldwide, Accor has made it its mission to reimagine the meaning of wellness tourism. Knowing that most people nowadays have certain wellness habits or routines at home, Accor want to make it possible for people to continue them while staying at one of their hotels, while also experiencing new, exciting wellness offerings.

“Our guests are among the most welltraveled and discerning travelers in the world and they are increasingly motivated by the possibilities of maintaining and improving their health and wellbeing along their journeys. From hotel design and spa concepts to facilities and programs, my goal is to continue to surpass the expectations of our guests on every visit and infuse their entire hotel experience with opportunities for transformative, innovative and extraordinary moments of wellness and wellbeing,” says Vice President, Well-Being, Accor, Luxury & Premium Brands, Emlyn Brown.

Insights and Planning Manager for Accor, Evi Ferenduros, explains that there are two types of wellness travellers. The primary travel market consists of people with a specific wellbeing objective in mind, such as those staying at a health retreat or those who base their holiday on a specific activity, such as surfing or yoga. The secondary travel market includes people that aren’t specifically travelling for wellness experiences, but they still want to fit it into their schedule, for example their morning run or their healthy breakfast. This market in particular is growing.

“Wellness is much more than a trend, now it is actually becoming a massive movement,” says Brown. So it’s unsurprising that Accor have put a strategy in place to cater to this movement; the so-called 5 pillars of wellness: Active Nutrition (offering nutritious dining experiences), Holistic Designs (making sure the hotel’s design impacts wellbeing positively), Bodies In Movement (offering sporting activities as well as a gym), Leveraging The Spa (offering an excellent spa experience), and Mindful Moments (creating moments of pause for guests).

“Wellness has moved beyond the walls of the spa to embrace healthy and nourishing food and beverage offerings; challenging fitness activities; adventurous outdoor experiences; a focus on sleep quality and even stimulating intellectual and artistic pursuits,” says Brown.

Wellness is much more than a trend, now it is actually becoming a massive movement,

46 | SPA+CLINIC

The Fairmont Fit Programme at Fairmont Hotels & Resorts

WELLNESS

Raffles has partnered with luxury skincare brand, Aromatherapy Associates

The rooms at Raffles Warsaw are calming and focus on a good night’s sleep

Wellness is becoming a lifestyle...

It’s a 4 trillion dollar market.

The Vitality Room at Swissôtel The Stamford in Singapore

The 5 pillars of wellness serve as a guide for every hotel brand in Accor’s por tfolio and the resulting wellness offering looks different for each of them.

Swissôtel The Stamford in Singapore, for example, has six new Vitality Rooms that include an experience shower and bath for pure relaxation. Circadian lighting technology is uniquely designed to adapt to the guest’s circadian rhythm, boosting overall health and wellbeing. The spacious rooms feature an in-room yoga station, and a wellness wall with cable pull, water pull, and wall bars. An interactive digital display allows guests to select guided workout routines. For post work-out nourishing, the Vitality Rooms offer a mini bar stocked with nutritious juices and snacks.

Fairmont Hotels & Resorts offers travelers easy access to Reebok fitness apparel through Fairmont Fit. This popular benefit for frequent guests delivers workout clothing and running shoes direct to guestrooms for use wherever they wish to work out: in-room, in the hotel fitness centers or beyond the hotel in the great outdoors. Many Fairmont locations also offer fitness accessories, running maps and staffled jogging groups to further enhance the workout experience.

The importance of a good night’s sleep is the focus at Raffles Dubai, Raffles Makati, Raffles Seychelles and Raffles

Europejski Warsaw, which have introduced Raffles Sleep Rituals at turndown service.

The slumber-inducing amenities include luxurious eye pillows of DreamSoft® linen; calming goodnight cards that encourage mindfulness and contentment; and engraved five-minute sand timers, for unwinding or meditating before sleep.

Raffles has also partnered with luxury skincare brand, Aromatherapy Associates, to create a bespoke Deep Relax Oil that encourages sleep and alleviates the restlessness of jet lag.

“Wellness is becoming a lifestyle,” says Senior Vice President of Accor’s Marketing Innovation Lab, Frederic Fontaine. “It’s a 4 trillion dollar market. By 2050, 75% of the population will be living in urban areas, with all the impact of what that entails.”

As a result of our increasing wellness needs, Fontaine is working on a so-called ‘Positive Place’, which is a “holistic wellnessdedicated location where you could eat, do activities, learn, and eventually sleep. We call it a Wellness Place with some rooms on top.”

It’s apparent that the future of travel is looking healthy, relaxed, and highly customisable to create holidays that work for each individual’s wellness routines and preferences. We can’t wait to hear more about this exciting movement at Australia’s first Wellness Tourism Summit to be held in Noosa in March 2020. spaandclinic.com.au | 47

wellness

Design

Matters Your service may be excellent, but what about the design of your spa or salon? Sonja Sorich explains the effect your business’ design has on clients.

“E

veryone deserves beautiful design”. These were the sentiments expressed to me whilst meeting with Alicia from ‘Golden’ last week. We had been discussing a yoga studio that was situated in a low socio-economic suburb of Melbourne and how this particular business was unlike anything else in the area. It was in this moment that Alicia ‘matter of factly’ made this statement that it struck me just how true her words were.

Everyone does deserve beautiful design.

The truth is that we buy into beautiful spaces, in the same way that we buy into anything else that nourishes our need for beauty.

A space makes us feel a certain way, and in the case of a day spa or beauty salon it’s the design and ambience that will first magnetise a client in through the door.

It is this understanding of design that hoteliers and day spa owners seek to encapsulate, because they know that the guest experience goes beyond the treatment itself. A day spa is a journey that intertwines tactile, sensory and emotive elements that all contribute to a sense of ease and harmony. When aesthetics meet soulful service, magic tends to happen.

Aesop is an excellent example of timeless design, both in their product packaging and retail environments. Their philosophy is clearly stated when they say “our interest in intelligent and sustainable design extends to every aspect of Aesop’s workings. We believe Mitchelton Day Spa, Sonja Sorich in collaboration with Hecker Guthrie.

Photographer Tom Blachford

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Island Day Spa, Sonja Sorich in collaboration with Refound Design

unequivocally that well-considered design improves our lives. It is our intention to weave ourselves into the fabric of place and add something of merit rather than impose a discordant presence, and our practice to use a locally relevant design vocabulary.

Often the greatest difference between a day spa and a salon is in the facilities. Most day spas will have an impressive reception and retail area, a change room, relaxation lounge and will at times also have hydrothermal facilities, such as a steam room, sauna, pool and other experiences. It is all of these complementary spaces that add to the overall experience, prolonging whatever pampering has been booked as the central part of your visit to the spa.

Hallways are also thoughtfully considered, with generous proportions and specialist lighting that enhances the experience when walking through the space. Treatment rooms are equally positioned as a centrepiece - designed and styled to support a feeling of indulgence.

An important aspect when designing and styling a day spa or beauty salon is to exercise restraint. Our guests come to a day spa to escape their everyday life, for a touch of the sublime, and all too often their own lives, homes and work places are cluttered. So to enter a space that allows the mind to rest by the very fact that there is less noise on all levels – including the noise of too many items, allows a guest to breathe a big sigh of relief.

When styling any spaces within a day spa or salon it’s a good idea to take a photo to see how the room looks through the lens. How will your business be perceived if a guest posts a photo to Instagram or elsewhere online? Nowadays every business has to consider its Instagram factor. Statistics show that over 90% of consumers choose a day spa based on its facilities. Guests are seeking an escape from their everyday environment and an experience that is memorable.

Willow Urban Retreat, Sonja Sorich in collaboration with Meme Design. Photographer Sharyn Cairns

In addition to design, its touch points like refreshments, ambient lighting, quiet reflective spaces and soft music that tend to differentiate a day spa from a beauty salon. You could liken this to the added amenities you receive in a luxury 5-star hotel versus a 2 or 3-star hotel.

As a spa consultant and spa seeker, I am often researching spas and salons online and in person. When conducting a feasibility study for the development of a new day spa, I need to deep dive into the competitive landscape in that area. What I often find is that many day spas and beauty salons are poorly designed and decorated, and in need of refurbishment.

I am also often asked for advice on design and decoration.

For this reason, we are now collaborating with a specialist design team so that we can offer crafted design and installation packages that

allow a business owner to choose the look they love, as well as having the flexibility to add certain bespoke details. This means that all details have already been considered and it takes the cost and guesswork out of the usual design process. Materials, fixtures and finishes are chosen for their suitability to the spa and salon environment, for an enduring result. It’s important that materials wear well and look fabulous for the long term. Floors, walls, ceilings, cupboards, lockers, doors, benches, sinks, taps and showers are all specified. A choice of heating, cooling, lighting, acoustic and sound system solutions are also specified, once more resulting in the best result to prevent mistakes that cost money or result in guest complaints.

Owners might choose to use a design, installation and styling solution for a new space that is being built or to renovate an existing spa or salon and thereby rejuvenate the guest experience. A variety of styling options include equipment, furniture and soft furnishings that complement each design package. In some cases a soft refurbishment of styling items might have enough of a positive impact to the aesthetic and guest experience, and it might be all that the budget allows for at this time.

Creating a stunning space distinguishes your brand and it’s a big part of your sales and marketing strategy. It needs to be appealing to your target market and have a sense of place within the local landscape. When design is thoughtfully considered your guests will also trust that all other touch points and services will have the same level of care applied.

Environments have an impact on our physical wellbeing because they are deeply felt. No matter who we are, we all have an innate desire for beauty, therefore design does matter, and it’s true…

‘Everyone does deserve beautiful design’.

Sonja is the Director of Spa Wellness Consulting, a boutique company based in Melbourne that specialises in the concept, design and development of day spas, wellness centres and health resorts. spawellness.com spaandclinic.com.au | 49

heading

Icons of industry 50 | SPA+CLINIC

Welcome to the next installment of our Icons of Industry.

In each issue, we get to know the people who have helped shape the industry with their talent, expertise, and ambition. Read on to learn more about what makes these professionals tick‌

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PROFESSIONAL SKINCARE BACKED

BY SCIENCE By Jan Marini CEO & Founder Jan Marini Skin Research, Inc. / International

Who I Am What I’ve always wanted My intent has always been to provide real solutions for common skin concerns. I’ve always maintained that I develop product as much for myself as for anyone else. I don’t want acne or rosacea. I don’t want brown discoloration and I would like to prevent lines and wrinkles for as long as possible. I want healthy looking, smooth, glowing, and refined skin. I don’t think I’m different from any other consumer. Real solutions always have the greatest value and withstand the test of time.

Results backed by science What makes Jan Marini Skin Research superior to other brands is our focus on providing products that truly have validation and exceptional results. With that said, doesn’t everyone say their product is superior?

No one ever tells you they have the second best product. So, it is absolutely critical that there are studies and physician endorsements.

I’m proud to say that we have had 5 studies published in a peer reviewed medical journal, “The Journal of Drugs in Dermatology”.

Moreover, I believe we are differentiated by our ability to partner with the physician and provide real strategic support by establishing a methodology and a framework for staff engagement and success.

My favourite in the range is the Jan Marini Skin Care Management System. It’s the 5-product basic program that treats appearance of fine lines and wrinkles, uneven texture and sun-damage.

Empowering stockists Jan Marini Skin Research is actually my 3rd skin care company. From the beginning, my focus has always been on the professional market.

We don’t sell to department stores, pharmacies or other strictly retail venues. Our goal is to have the stockist provide professionally managed skincare. Just as important is the business support that enables the stockist to gain strong financial traction and increase revenue, stability and substantial profitability.

In 1989 I financed and brought to market two product lines, M.D. Formulations and M.D. Forte. They were among the very first glycolic acid products. But, the defining moment was when I decided to market the line to physicians. Up until that point, it was unheard of for physicians to dispense product from their practice. It was a defining moment for me and a real ‘game changer’ for the medical community.

My passion is education I know it sounds trite, but all I’ve ever wanted to ultimately achieve is to transform individuals’ lives. That includes the end-user who has some real skincare concerns, but it also includes the business person who is struggling to gain a greater market share and provide for their family.

Besides product development, my passion is education. That includes educating the practice owner on how to successfully implement a business dimension with consistent significant revenue, as well as educating the consumer on how to differentiate and navigate the countless, seductive product choices.

My excitement and appetite to forge ahead has not dimmed. We will continue to introduce new and dynamic skincare solutions and we will provide even greater tools and support to the Jan Marini Skin Research stockist.

All I’ve ever wanted to ultimately achieve is to transform individuals’ lives.

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PROFILE PROMOTION

PRODUCTS Skin Care Management System Transformation Face Cream Regeneration Booster Hyla3D HA Activating Complex Clean Zyme / Skin Zyme Retinol Plus Mask Duality Transformation Eye Cream Marini Bioshield

CONTACT Jan Marini Australia janmariniaustralia.com.au Ph: 1800 330 855

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STRIVING FOR EXCELLENCE By Dr Kate Jameson Founder Youth Lab / Perth / WA

Who I Am Setting goals

Work ethic, integrity, passion

I opened my aesthetic clinic, Youth Lab, almost two years ago, and the time since then has been an absolute whirlwind. At times the journey has been overwhelming with such high growth and demand for our services, but at the same time it has been exhilarating and certainly very humbling. I owe so much to my patients’ loyalty and very vocal word of mouth referrals. I have certainly had this level of success as a goal and do pinch myself that we have reached such heights so quickly.

Finding the right staff is a real focus area for Youth Lab as a brand, as the people who work here are quite literally the business. I am so lucky to be in a position where I am in partnership with my fiancé Jon who looks after the majority of the business, marketing and HR aspects for Youth Lab and we now have a brilliant clinic manager who manages the day to day of our talented team of 10.

Both Jon and I have a clear mantra in building our team and that is, if we want to be the best, then we can’t have average staff or people who don’t align with our values and culture. As a result, finding staff isn’t necessarily hard, but finding the ‘right’ team members that have those core fundamentals values such as work ethic, integrity and passion is where the challenge can lie.

Our point of difference Youth Lab is set apart from other clinics due to our unique treatment offerings, our culture and the experience we offer to each client. Our treatments are very tailored and personalised and I am not one to jump at the newest technology or treatment of the month, just because I saw a machine presented at a conference (medical reps HATE me).

I also only ever offer a treatment I know can deliver results in a safe manner, with limited risk and with high patient satisfaction. As a result, our devices are of the highest possible quality, offering superior results when compared to many other clinics. Moreover, we love to innovate with our treatment offerings, using multiple technologies in single treatments to amplify results as well as continually change our treatment protocols so that other clinics cannot deliver our results, even if they do have the same machine.

I generally decide on introducing a new treatment when I see a gap in our offerings. That often comes from a run of patients who are seeking out a treatment, who have a particular concern that we cannot address with our existing treatments or who may be going elsewhere for a particular treatment. Once I see a need within our existing patient base I do my due diligence and will decide on the safest and most effective means of addressing that concern.

Building a brand We have a laser like focus on what our brand represents and what our vision for Youth Lab is. We have invested heavily in our online presence and digital marketing and keep all of our social medial in house which I think builds trust and keeps us authentic. I think lots of doctors and clinicians may enter the industry expecting to make good money and capitalise on the industry. However, I strongly believe many need to learn how to feel comfortable being quiet and slowly build a client base. Not giving in to the temptation to discount to get people through the door is paramount. Respect your colleagues, ask for advice and always refer on when needed.

I am nowhere near where I want to be in terms of my career, and Youth Lab is still in its very early stages as a startup business so there is so much more we want to achieve as a company. We have a vision with Youth Lab and continue to strive for that vision every day, both myself and my partner Jon never lose sight of what our end goals are.

We never lose sight of what our end goals are.

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PROFILE PROMOTION

TREATMENTS Halo Hybrid Fractionated Laser Hydrafacial Forever Young BBL Emcyte Pure PRP Dermamelan Depigmentation Treatment Cosmetic Injectables Thread Lifts Radio Frequency Microneedling Fat Dissolving Injections

CONTACT Youth Lab youthlab.com.au P: (08) 9324 1604

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ICONS OF 2019 Our industry is full of creative, hard-working people who have achieved greatness and who inspire us to follow their lead. They are the SPA+CLINIC Icons of Industry, and with the year coming to a close, we look back at our Icons of 2019 and their motivating advice.

Malthi Nair Director of Spa The Langham / Sydney / NSW

‘When I receive wonderful feedback on my team’s performance, those are my favourite moments.”.

Rebecca Powne Founder AWE Cosmeceuticals / Glen Waverley / VIC “I have seen too many women damage their skin in the pursuit of quick results.”

Stephanie Powell Beauty Director Orbe / Norwood / SA

“I love the interaction with clients and building relationships.”

Maria Enna-Cocciolone CEO & Founder Inskin Cosmedics / Sydney / NSW “I am happiest out in the field with my team and partners.”

Teresa Cutter Founder The Healthy Chef / Sydney / NSW

“I don’t compromise on quality – that’s our unique point of difference.”

Mandy Gray Founder True Solutions International / Sydney / NSW “Understanding that your client is your guide is important.”

Jan Marini CEO & Founder Jan Marini Skin Research, Inc. / International “All I’ve ever wanted to ultimately achieve is to transform individuals’ lives.”

Dr Kate Jameson Founder Youth Lab / Perth / WA

“We never lose sight of what our end goals are.”

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2019 ICONS WRAPUP

Malthi Nair

Rebecca Powne

Stephanie Powell

Maria Enna-Cocciolone

Teresa Cutter

Mandy Gray

Jan Marini

Dr Kate Jameson

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Cover story

Jan Marini Skin Research

25 Years of Transforming Skin

Managing Director of JMSR Australia, Vivien Gardiner, shares insights into Jan Marini Skin Research and why this world-renowned clinical brand continues to grow global market share.

As distributor for Jan Marini Skin Research in Australia for 18 years, what first drew you to the brand?

equilibrium so it radiates health and happiness. When the user experience is so positive, it’s not surprising the brand has stood the test of time.

It was definitely the results. We were looking for a product line for our clinical patients and a colleague introduced us to the brand. We were absolutely astounded by the speed with which JM products changed the skin from dull and problematic to clear, soft and literally glowing with health. As they didn’t have an Australian distributor, Jan Marini asked us to partner with her. So you could say we were early investors in a Silicon Valley start-up.

Jan already had decades of experience, having co-founded MD Formulations and MD Forte which were the progenitors of resultsoriented skincare. We knew this next step of hers would be an advance on those products.

Jan Marini is a US brand, based in San Jose, California.

What does this mean to us here in Australia?

What do you attribute to the brand’s longevity?

Without doubt it’s the speed and consistency of results. The products are beautiful to use – they feel very luxurious – yet they bring about beneficial changes in the skin which are quite dramatic to see. I think in the aesthetics industry we’re conditioned to imagine it’s not possible to achieve change without at least some drama - pain, swelling, redness, damage. Jan Marini skin care just seems to ‘quieten’ angry skin, then bring it to healthy 58 | SPA+CLINIC

Jan Marini is one of the top 3 leading aesthetic brands in the US, which is the most competitive market in the world. It’s important to understand that being based in Silicon Valley for 25 years has given Jan Marini Skin Research a huge technological advantage in terms of laboratory infrastructure, intellectual capital, bioengineering capability and formulation expertise. Collaboration with world-leading scientists in the Medical Research Institutes of universities like Stanford (which is literally down the road), Harvard and Johns Hopkins means we can bring products to Australia which are incredibly advanced.

Another advantage of being US-based is the raw materials are all sourced from pharmaceutical-grade suppliers within the US, which is a highly regulated environment. When ingredients are imported to make an end product, it’s much harder to manage quality assurance.

We also have a number of clinical studies and peer-reviewed journal articles from leading US plastic surgeons and dermatologists.

This adds to the clinical credibility of the brand and reassures Australian practitioners that the bona fides are sound.

Cover story

With the global office based in the US, is there a close relationship to the international team and Jan Marini herself?

Founder of Jan Marini Skincare, Jan Marini

Jan’s exceptional knowledge, her intellectual integrity and her highly ethical approach to formulation have enabled a strong and long-lasting relationship. Jan is an amazing woman. She is very gentle, very kind and we’ve developed a great friendship over the years. We talk about all sorts of things. She is a woman of profound insight and grace.

The culture at Jan Marini Skin Research is remarkable. It’s relaxed, casual, open to ideas, collaborative, highly respectful. I speak with Jan and the senior executive team regularly. They are all incredibly supportive and have great respect for the insights our Australian team bring. They respond immediately, act on requests, provide bespoke solutions for the Australian market and actually tell us “nothing is too much trouble for you”.

Once a year we come together in San Jose with Jan, the US senior team and the other international distributors. It’s a fantastic couple of days of sharing experiences, learning and collaborating. We work hard during the day presenting and brainstorming, then enjoy a casual meal and a glass of wine in the evening. They’re all fantastic people and having the opportunity to cement those relationships is invaluable.

You distribute Jan Marini products exclusively.

With so many brands up for grabs, why is Jan Marini to this day, your sole brand of choice?

I think it’s important to stand on what you believe in. When you are partnered with a brand that is so complete, that provides in-clinic and at-home solutions for every skin type, that works perfectly with every other treatment modality, there is no need to seek greener grass. We are results-driven and we take great delight in the feedback from the clinics we supply. Our mission is to see their businesses thrive.

What would you say is the biggest strength of Jan Marini products themselves?

Definitely the rapid return to homeostasis in the skin. Once dysbiosis is corrected and inflammation downregulated, the skin can return to normal function. Normally functioning skin is going to look and feel soft, healthy and radiant. The sophistication of Jan Marini Skin Research formulations is the key to this. They’ve developed their own suite of proprietary peptide and botanical combinations which are way beyond “buy and blend”. These products are integrated systems which provide measurable and reproducible outcomes.

The Skin Care Management System is referred to as a “single solution”. What does that mean to its users?

Jan calls this “layered technology”. It’s not possible to formulate effective products together in one bottle, because some ingredients neutralise others or require being taken to different temperatures during formulation, for example. The Skin Care Management System is actually a single solution for correcting all types of skin inflammation in all skin types, except you apply little bits of the overall technology in individual aliquots.

The Skin Care Management System microscopically resurfaces, delivers vitamin C, retinol and peptides for rejuvenation, and provides broad-spectrum UV protection. It’s a simple clinical tool for practitioners to dispense and can be modified or expanded as the treatment management progresses.

In recent years, what would you say has changed about Jan Marini’s local offering?

Recent initiatives like the Partnership Program, local promotions and variety in training options enable individual needs to be met and goals to be reached. Our team is aligned to work more closely with you to improve your sell-through skills, your marketing and your product presentation.

Jan Marini’s new packaging helps position the brand as sophisticated, modern and professional. No more dark glass bottles!

We can also now provide access to great online training tools from the US which enables practitioners to learn when it suits them through videos, literature and webinars.

What can new stockists of Jan Marini expect to experience?

Our mission is to grow your aesthetic business. Our talented team will provide dedicated and individualised support and tools and you will be able to provide your clients and patients with incredible and consistent results. The kind of results that are recognised globally as being beyond what you thought was possible with skincare.

You will be dispensing skincare that has, at its heart, some of the most deeply researched science in the world, formulated by the most advanced laboratories and founded by someone with many decades of quite unique experience. Yet what we really want, as clinicians, is to see our clients and patients achieve their best skin possible. We can certainly help you with that.

To find out more about Jan Marini products and exclusive Spa and Clinic offers, please contact JMSR Australia, info@janmariniaustralia.com.au or call 1800 330 855.

Instagram & Facebook: @janmariniaustralia spaandclinic.com.au | 59

Aesthetics

Emotional Skin

If facials and skincare don’t solve a client’s skin problems, the cause is often stress or emotional trauma. Isabella Loneragan explains the importance of an empathetic approach.

What does it mean to be an empath in the aesthetics industry?

Being an empath means you are highly aware of the emotions of those around you, to the point you actually feel them yourself. Growing up, this actually caused me a lot of grief and heartache as I continually felt all the emotional tensions of those in my environment. It also made some situations really difficult because I couldn’t explain why this was the case. However, as an adult I’ve identified how powerful it is in my job, as being a skin therapist and a facialist is only 50% giving facials, the other part is nurturing, listening and empathising with my clients about their skin problems, and often beyond.

What made you go down that path?

I’ve always been interested in the beauty industry. I had this lovely beauty therapist in my 20s who just seemed exceptionally happy and said she loved her job. It really rubbed off on me. I didn’t pursue a diploma till I was in my mid 20s. I had already gained a degree in Psychology and Science by then, and it has been incredibly useful throughout my career.

How can you tell if a client’s skin concerns are related to their emotions?

As soon as they start talking about their skin I can tell how much is related to how they are feeling about themselves and their current situation in life. It’s one reason I do a consultation that can take an hour as you cannot gain that kind of insight into someone’s life through a 10-minute chat.

burden of the problem for a while! That’s me.

I often say to my clients “if you do everything I have advised, it’s my responsibility to get to the root cause of the problem or advise you how to”. Clients then feel like someone is actively helping them and they don’t have to worry about it so much.

What is an emotional block and how do you release it?

An emotional block is tension in facial muscles caused by stress or emotional stress. For example, clients come to me for ‘The Instrinic Facial’ with the Intraoral component that releases massatter (jaw) muscle tension – and that tension is from clenching, and grinding.

It’s no secret that when we are angry or frustrated or literally ‘biting our tongue’ we hold our tension in our masseter muscles, creating emotional blocks – just like muscle knots that a massage therapist works out.

If it’s stress related, how can people get out of the ‘vicious circle’ of worrying about their skin and in turn making it worse?

What role does skincare play – is it not as important as getting control over your emotions?

See someone qualified to help manage the skin condition and have them carry the

They are probably as important as each other, to be honest. Skincare is a long-term

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game. Especially as it’s our largest and most protective organ and it’s exposed to the elements 24hours a day – also considering we live in one of the harshest UV environments in the world, we really need to carefully look after our skin.

If you can learn to manage emotional stress and care for your skin, you are doing pretty well.

Do you think every beauty practitioner should include the effect of stress/emotions in their consults/treatments?

Definitely. I feel you are doing a shallow job as a skin therapist if all you talk about is facials and skin products. At The Dermal Diary we offer a fully holistic view on skin management.

Isabella Loneragan is the Founder of The Dermal Diary and an expert in emotional stress and how it affects the skin. She is also one of only a handful of experts in Australia trained in IntraOral facial sculpting massage, which works inside the mouth, giving immediate visible results.

Thedermaldiary.com.au

Stressed Skin Modern life wreaks havoc on our skin. We chat to neuroscientist Dr Claudia Aguirre about the vicious circle of stress and skin ageing.

T

o say that there are many skincare brands out there would be an understatement, but every now and then a new brand comes along that stands out. Skin Regimen is one of them as its claims and promises go way deeper than most brands have dared to go. While most people in our industry are primarily concerned with skin types and corresponding skin concerns, as well as skin ageing due to genetics, Skin Regimen looks at everyday extrinsic factors that wreak havoc on our skin.

Dr Claudia Aguirre is a neuroscientist and skin expert, specialising in the mind-body connection. She consults internationally for the health and wellness industries and forms part of the Skin Regimen scientific committee, where she advises on the research and development of new skincare solutions. The mind-skin connection and the 62 | SPA+CLINIC

impact of the environment and stress on our health and beauty were her focus when developing Skin Regimen, which is specifically formulated for urban dwelling millennials.

The brain-skin connection “Skin sensitivity was a big topic when I worked for a big skincare company, but they only looked at the touch points and redness, but for me, as a neuroscientist, I looked at the brain and the nervous tissue and started investigating and I discovered this little area of neurogenic inflammation, which means the brain sends signals to have inflammation on the skin, caused by psychological stress,” says Dr Aguirre.

This means that, even if we’re blessed with good genes and take care of our skin, there are several extrinsic factors that we can’t avoid completely, such as air pollution

SKIN AGEING IS ACCELERATED BY: ➞ ➞ ➞ ➞ ➞ ➞

Air pollution UV exposure Blue light exposure Diet high in sugar Sleep deprivation Chronic stress

(even indoors thanks to nano particles from furniture, paint, chemicals), UV exposure, blue light exposure from screens, a diet high in sugar, sleep deprivation, and the never-ending story of feeling stressed. All of those factors lead to ‘lifestyle ageing’ – a process that alters the skin’s normal cellular processes, which include DNA methylation, glycation, oxidation and inflammation.

aesthetics

Our skin produces hormones On top of this, there is a relatively new field of research that has found the so-called ‘bottom-up processing’, which found that the skin produces its own hormones and neuropeptides which communicate back to the brain. “Skin cells have receptors for hormones such as cortisol and endorphins and oestrogens, but they also make their own,” Dr Aguirre explains, “and we have found that you can look at skincare ingredients that work on a local level of the skin that can help with the [production or inhibition] of those hormones.”

One such ingredient is Wild Indigo, which modulates excess cortisol and boosts betaendorphins, and is used throughout Skin Regimen’s products. Maqui Berry, known for its powerful antioxidants anthocyanins, is another powerful ingredient that helps fight free radicals. To counteract the damage that we do with sugary foods (sugar compromises collagen and elastin proteins) the antiglycation superfood Spinach and Carnosine, a dipeptide, are used in the range. Spinach,

thanks to its folic acid content, also promotes a correct DNA methylation.

“Rather than looking at skin types, I think it is more important to look at where your skin is at a particular moment – everybody has moments of stress, moments of calm and peace, moments when we ate too much junk food or we didn’t sleep enough,” says Dr Aguirre.

Skin Regimen facials The professional-only skincare range also introduces three facials, which counteract the effects of stress and pollution and are ideal for a time pressed, unisex clientele with dull, aging and intoxicated skin.

Customisable to correct the most common stress-related signs, these facials rejuvenate and detox the skin, not just through the facialist’s touch, but also through the exclusive Macro Waves Sound™, which is played in the background.

According to Dr Aguirre, “there is increasing data showing how connected to sounds and music we really are. Natural

sounds (birds chirping, a stream of water running, for example) and repetitive speech (as in repeating a mantra) have both been shown to reduce brain activity in areas related to stress and mind-wandering.”

Skin Regimen’s approach to skin health revolves around helping our stressed out society to find ways to take a break and combat all the extrinsic challenges we face.

Dr Aguirre knows there is more to it than just topical skincare and looks at skin health from a holistic point of view, recommending regular walks in nature, at least eight hours of sleep, a balanced diet, and lots of self-care time whether that’s through meditation, listening to relaxing music, or regular facials.

She also stresses that “striving for perfection is stressful. So taking small steps each day is a good way to start. Maybe adding five minutes to your sleep every day, and trying to eat as clean as you can – just don’t worry too much.” It’s not an easy task, but one we should all strive to get better at.

Skin Regimen is distributed by BLC Cosmetics.

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Aesthetics

Spending sufficient time with each client is key

The Difference That

Matters

Sterile doesn’t mean cold. Long appointments don’t mean less revenue.

Heidi Salfield explains how she runs her clinic by thinking outside the box.

I

had been working in the industry many years when I opened Skin Divinity Cosmetic Clinic in Byron Bay. I had spent a lot of time in other places, other cities, learning a great deal and gathering invaluable skills in dermal therapies. By the time I returned to my home town I had also learnt a lot about what I wanted to do differently in opening my own clinic.

The Space “It’s so pretty”, are often heard words as our clients walk through our doors at Skin Divinity. There is a soft pink couch, plants, beautiful dried flower arrangements and pastel coloured treatment rooms. Our staff too have ditched their scrubs in favour of a more welcoming, warm look. Making these choices was easy. I didn’t see why sterile had to look ‘clinical’ for lack of a better term. I wanted all of our clients to feel a warmth when they walk into Skin Divinity, to have an experience that is rich with pleasing sights and gentle soothing scents.

It can be a nerve wracking experience for clients coming in for the first time to 64 | SPA+CLINIC

seek help for their skin and I wanted them to feel welcomed and at home as much as possible. We cater to every type of client at Skin Divinity, from high-profile, to long-term local, to transient tourist. Having this warm aesthetic has set us apart. By being locally owned and run we have the freedom to be different, to showcase not only through our practice and our approach that we have an

open mind, an open heart and a desire to help, but to let this extend to the overall look and feel when you first walk in.

The Staff We have state-of-the-art technologies at our fingertips at Skin Divinity Cosmetic Clinic. We perform the most advanced dermal therapies available, and our therapists, of course, must

Painless

All skin types

Quick

No downtime

Safe & reliable

aesthetics

... there is something else I look for when hiring: Kindness

Heidi Salfield (third from left) and her team

be highly-trained with the utmost expertise.

However, there is something else I look for when hiring: kindness. I look for a therapist who is armed with extensive skin and ingredient knowledge - but this would be worthless without a caring approach.

Luckily, I have found that the therapists who are truly passionate and have the highest skin knowledge have usually gotten there because of their empathetic nature and desire to help others. Our therapists have often battled their own skin conditions and feel extremely rewarded in their professions by being able to help others feel confident and comfortable in their skin.

One of our head therapists says, “having the time with my clients to fully understand their needs, to see the happiness they feel from the results I get for them and making them feel incredible about themselves is where my passion lies. I have formed such a strong bond with my clients and the trust they have for me makes my job incredibly fulfilling day after day.”

Having the unique experience of growing up in Byron Bay, I know the clientele here well. I have also trained extensively in the major cities, of which Byron Bay sees more 66 | SPA+CLINIC

and more new residents from each year. It is essential for me to provide a space where no one feels too intimidated to come in, yet a high-end feel is maintained. My staff and I continually train in and try both established dermal treatments and new treatments on the market. We continue to offer the best through a strict adherence to providing the best results. We don’t follow trends. We offer the therapies we believe in and the therapies we see work. A huge factor in this is ingredient quality which is reflected by our relationships with companies and product lines whose philosophy is in line with our own.

The Philosophy I have no interest in the ‘time-belt’ approach to appointments. I don’t want to simply 'smash out' appointment after appointment.

I have set up our appointments to allow each client to have the time that they need to feel comfortable, to be heard and for our therapists to have the freedom to customise each session to give the most benefit to their client. This extends beyond the clinic where our clients have ample opportunity to benefit from our service. They receive texts or follow up phone calls, they are free to DM us on Instagram,

send photographs and talk over any of their concerns without fear of time constraints.

Not only do I want our clients to obtain the best possible professional results but I want to arm them with knowledge that will empower them once they leave the clinic to continue to seek out the best for their skin. This includes educating them on the condition of their skin and recommending a thorough product and treatment regime.

It may also include recommending them on to work with us in conjunction with a naturopath or any other holistic approach that best encompasses and treats the entirety of their concerns. I truly believe our therapists can’t get the absolute best results for their clients without taking this time.

How does this affect revenue? Positively.

Our staff have an amazing rapport with their clients and our results are phenomenal.

This leads to true long term clients who feel supported by us which has the knock-on effect in a small town such as Byron Bay of continual new clients who wish for the same level of care.

Heidi Salfield is the Owner of Byron Bay based Skin Divinity Cosmetic Clinic.

Skindivinity.com.au

aesthetics

A Safe Alternative To Steroids S

ince the 1950s, steroid creams and ointments have been used to treat skin concerns such as dermatitis, eczema, and psoriasis.

There is a wide variety of steroids available, from the mild hydrocortisone to the potent desoximetasone, and while they can be very effective in treating certain inflammatory skin conditions, they tend to have devastating side effects when not used properly, such as skin thinning, rashes, or worsening of the skin condition being treated.

The amount used and the duration of treatment play a big role when it comes to efficacy and safety of steroid treatments, so when AMPERNA founder, Kiri Yanchenko, was diagnosed with pustular acne and Perioral Dermatitis, she set out to find an alternative to steroids.

Her Australian-made and owned probiotic skincare range includes the Soothing Duo, which “has helped people with Dermatitis, Rosacea and other skin conditions,” says Kiri. Some of the key ingredients in the Lightweight Soothing+ Emulsion ‘Hydrate’ are Lactococcus Ferment Lysate, a probiotic helping to fight bad bacteria and create a healthy microflora, and Urea, a humectant that helps look in moisture. As people with dry skin or eczema have considerably less urea in their skin (as much as 50% less in dry skin and 80% less in eczema affected skin), this is a powerful ingredient to combat dryness and flakiness.

The AMPERNA Probiotic DS+ Soothing Serum ‘Rescue’ is a no-nasties steroid alternative including Copper Gluconate, an anti-inflammatory collagen booster, and Zinc Gluconate, which may help cell turnover and promote wound healing. Together, the two products can offer an effective alternative to steroid topicals.

Soothing Duo has helped people with Dermatitis, Rosacea, and other skin conditions While Kiri stresses the fact that there is a time and place for steroid medication and each person’s skin condition has to be treated differently, she has seen incredible results from her award-winning skincare. “The AMPERNA range is suitable for all skin types and has been tested on eczema, perioral dermatitis, rosacea, acne prone skin and more,” she explains. “Women are affected both physically and emotionally by the appearance of their skin. They’re looking for an effective, affordable solution they can trust.” AMPERNA is pregnancy-safe and not tested on animals.

Amperna.com

Dr Jake Sloane (left) and David Segal record weekly podcasts

Podcast Pros Podcasts are the new books with more than 700,000 active podcasts available in more than 100 languages. For those interested in the ins and outs of the medi-cosmetic industry, ‘Inside Aesthetics’ offers a glimpse into the minds of industry professionals.

‘I

nside Aesthetics’ Founder and Cosmetic Physician Dr Jake Sloane originally trained as a general surgeon in the UK but also dual-trained in facial aesthetic treatments. Since coming to Australia in 2015, Dr Jake has distinguished himself as one of the leading cosmetic injectors and is a trainer and key opinion leader for Allergan. David is ‘Inside Aesthetics’ nonmedical voice and opinion. He is an entrepreneur albeit with a significant slant towards the cosmetic world as he previously helped set up the hugely successful Cosmos Clinic owned by Dr Joseph Ajaka and now owns three franchises of Laser Clinics Australia.

“Neither of us have done podcasts before but David is a huge podcast consumer. His knowledge was invaluable in the initial planning phases of the podcast and we also did our own market research to see what might resonate with our listeners,” says Dr Jake.

Dr Jake conceived the idea of a podcast to connect better with the cosmetic industry. He was going to do it on his own and initially approached David to be a guest as they are very good friends. However, they soon realised co-hosting the podcast together made more 68 | SPA+CLINIC

the style is more of an in-depth chat than an interview of our guests

sense as it would allow Dr Jake and David to share their unique industry backgrounds and experiences.

“We think this has resulted in a more dynamic and engaging experience for guests and listeners,” David says. “Most cosmetic injectors, surgeons and clinics utilise social media to showcase their ideas but it’s actually very difficult to capture people’s attention in any meaningful way. We designed the podcast to be fairly informal and the style is more of an in-depth chat than an interview of our guests. The feedback we’ve had is that our conversations are organic, relevant and engaging. We try to balance how things come across by asking about both the pros and cons of specific treatments and we’re open to guests from all sorts of backgrounds.”

The podcast is intended for anyone who has an interest in cosmetic and wellness topics, the duo explains. “We’ve been careful to try and be as inclusive as possible so we hope that the content is useful for a diverse listener group - be it the consumers, nurses, doctors, therapists, clinic owners and anyone who might just want to learn something new and interesting.”

aesthetics

The topics covered in ‘Inside Aesthetics' which recently hit the 10,000 downloads mark, vary from business advice to cosmetic surgery and holistic wellness.

“If our guest’s expertise fits within the mandate of ‘looking or feeling good’, we’re happy exploring that from a relevant angle. We’ve of course covered cosmetic surgery with a number of different surgeons including rhinoplasties, breast augmentation, facelifts, ‘Mummy Makeovers', ‘Brazilian Butt Lifts’ and even penile augmentation, but we’ve then balanced things holistically and have done standalone episodes on injectables, mental health and body dysmorphia, nutrition, exercise and meditation. Another theme throughout the episodes is to promote business knowledge amongst our industry and we’ll be recording standalone episodes that help clinics and cosmetic medical professionals with topics such as marketing, branding, social media and SEO,” Dr Jake explains.

THE GIFT THAT KEEPS ON GIVING

Unscripted, organic content Part of the podcast’s success is due to its casual nature. “The best episodes we’ve recorded have gone down avenues that were totally spontaneous and so planning things too much would be quite boring and it would sound very obvious to the listeners,” David argues.

Getting interesting guests on board was relatively easy for the duo thanks to both their relationships and connection within the mediaesthetics industry. “When we first planned the first podcasts, we listed off 10 or so topics that we thought would be interesting and captivate our audience. It was no accident that penis augmentation surgery was released as early as episode 6!” says Dr Jake, “Both David and I are lucky to have some friends in the wider cosmetic industry and so we reached out to see who wanted to record with us. But without a product to show people initially, it was harder to explain to people what they were signing up for. We now have guests planned for at least 6 weeks in advance and have had several people approach us wanting to do a podcast which is very flattering.”

Their success with the podcast doesn’t mean the two don’t still have a guest bucket list. As an injector, Dr Jake’s personal goal is to record with Dr Mauricio De Maio (a world-renowned plastic surgeon and cosmetic injector). As a mentor of Jake and an inspiration to thousands of injectors globally, this would be a unique opportunity to hear from a true genius. David is really interested in what the future holds for stem cell treatments and the impact they will have on antiageing (and health in general). “We’ve yet to find an ‘expert’ in this field so if anyone is reading this, please do reach out to us!” they say.

While the basics of making a podcast are relatively easy, this passion project has taken up a big chunk out of both founders’ free time.

“We’re both juggling full time jobs and family life with the podcast but we believe in the product. David recently came up with the master stroke of recording two episodes per guest per sitting. This has given us a bit of breathing space and we now have a small bank of episodes ready to go in advance,” says Jake.

Since neither had done a podcast before, it was a big learning curve.

“During our first ever recording, we were 25 minutes into the session with Fiona Tuck when David put his hand up looking a bit puzzled. He’d forgotten to press the record button! We learnt some big lessons about being prepared from that point onwards!”

‘Inside Aesthetics’ podcast episodes are released every Friday and can be downloaded via Apple Podcasts, Spotify, and Soundcloud.

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insideaesthetics.com

SHORTCUTS.COM.AU/ONLINE-GIFT-CARDS

Sponsored

The top numbers you need to keep your staff on target

I

n this day and age, business owners have access to a seemingly bottomless well of information and data relating to their business. From website analytics, to staff efficiency and client visit data, it can be easy to be overwhelmed by the sheer volume of information. But when it comes to finding meaningful insights from the data that’s available, it can be hard to sift the corn from the chaff and work out what it is the data is telling you to do.

Raw data means nothing unless you can show a change. Context is key. Ask a spa owner their number of bookings for the day and we can guarantee that number is going to feel pretty meaningless to you. But what if they said “30% more bookings than this day last year”? Suddenly, that highlights a business that is growing, and that data becomes an insight.

By setting benchmarks and targets within your business, you can suddenly pull tangible, actionable buckets of information out of that bottomless well of data.

THE TARGETS YOU SHOULD BE TRACKING Research has proven that by arming yourself with insights across four key areas, you can drive performance skyward within your business:

Client visits

By tracking your number of client visits historically, and aiming to increase these, you will in turn see either an increase in revenue, or a problem. If your revenue doesn’t increase with more visits, it’s important to look at any changes to your pricing, or the type of visits you’re receiving.

Rebooking percentage

We all know how much easier it is to retain a client than it is to attract a new one.

That’s why it’s so important to be tracking your rebooking percentage and ensuring your clients stay loyal to your clinic. To help reach your business goal of increasing visit frequency, make sure your team are all offering a revisit timeframe recommendation that will suit the client and your business.

Clients rely on you to tell them when they need their next appointment, so encourage staff to have their appointment booked 70 | SPA+CLINIC

before they reach the front desk. You can set a rebooking percentage target for your employees to keep a close eye on this KPI that will directly influence visit frequency.

Average spend

If you can continually improve on your average spend targets, each client becomes increasingly valuable, and each visit does too. Show your staff different ways to upsell – whether that’s products, or treatment plans and make sure they understand the importance of the upsell.

Sales breakdown

Net sales, individual sales, retail sales – they all paint a picture of the health of a business.

By setting individual staff sales targets, you can drive employee motivation and reward high-performing staff. By giving your team visibility over daily net sales targets, they can be encouraged to work together to achieve a united goal. By setting retail sales targets, your staff will be encouraged to upsell – and in turn, increase your average spend.

Staff engagement is a key to success in any business, and setting targets is a great tool to motivate and reward your team.

HOW CAN YOU TRACK THEM? Having a data-driven approach to business is key to long term success in the digital age.

But it’s all about the tools you use along the way to help give you the insights you need to empower your staff and help them make those influential decisions. That’s why Shortcuts created Targets, a dashboard that lives in the cloud so your team can check in on their key numbers from any device at any time.

Targets gives you the power to keep an eye on your business KPIs, drive improvements and grow your business with this flexible, highly visual cloud-based feature.

You can set up weekly targets for your team and your business so you can all focus on the areas that matter most to you.

Targets tracks seven essential business metrics: • Net sales for the business • Total sales for employees • Service sales • Retail sales • Rebooking percentage • Average spend per visit • Client visits These numbers can be used together seamlessly to drive revenue for your clinic.

By giving your staff visibility to their individual and team targets and the ability to access the dashboard whenever they’re at work, your employees will be encouraged to drive your business success. They can even keep track of how they’re going from their mobile device!

As a business owner, you can use the dashboard to keep track of their individual performance and set their targets, making employee reviews a breeze. This exciting release by Shortcuts will give your staff all the information they need right at their fingertips to maximize revenue from each client’s visit.

To learn more about the new Targets feature by Shortcuts, be sure to visit shortcuts.com.au/targets

“Cloud reporting already helps me to understand how my clinic and staff are performing, even when I’m not there. Targets will be a great way to quickly see how we are tracking for the month, and how we’ve performed compared to previous years. We’ll easily be able to see what we’re doing well and where we need to improve!”

Sofia Amirova, Amirova Cosmetic Clinic, Rosebery NSW

ive sL Kat i Exe e W ighton, All our

in Te xas

ONE MUSIC. ONE LICENCE. Music licensing has changed for the better.

In the next few months spas and clinics will receive step-by-step information on how to transition from the two-licence system of APRA AMCOS and PPCA to the simpler onelicence system of OneMusic Australia.

Spas and clinics will enjoy enormous benefits from:

For the first time ever, there’s an e-commerce website so you can log-in, transact online and review all your music use details in one place, at any time of the day or night.

•

What next? The advance information about OneMusic Australia will be rolled out to coincide with your renewal date. In the meantime contact hello@onemusic.com.au or visit our website.

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The True Value Of Professional Photography Still taking your patients’ before and after photos with a smartphone?

Here’s why you shouldn’t.

The photography room at Clinical Imaging’s client, Youth Lab

H

ere you are, a qualified practitioner with years of experience, knowledgeable about the treatments that really work and confident you can achieve the best for your clients – your list of repeat clients confirms this. But for some reason, you find it hard to attract new ones. The reason for this could be simpler than you might expect: the bad quality of your before and after images.

With social media booming and the hashtag #beforeandafter trending, showing your patients’ results on your Instagram, Facebook, as well as on your website is crucial to stay competitive. But bad lighting, inconsistent angles, and inadequate (phone) cameras can distort shapes and colours, which makes it almost impossible to tell if someone actually achieved a good result or just took a flattering photo. Worse than that, these distorted images can lead to unrealistic expectations for clients, and even body dysmorphia.

With patients more educated and savvy than ever, most people want to see your actual results before they book in for a treatment with you. Consistent, clinical imaging is key for attracting new customers as well as documenting your patients’ journeys reliably. The easiest way to achieve this is with a professionally set up photography corner or room, which photographer and founder of Clinical Imaging, Woodrow Wilson, can help with. We talked to Woodrow about the simple but effective process of getting your photography right.

After 6 years within the industry, what has surprised you the most?

That stock photographs are still a thing! It blows my mind how chain clinics use stock images to promote their services, or worse yet, another doctor’s portfolio from the other side of the world. Patients see through that -they want to see your portfolio of outcomes -not someone else’s.

Professional before and after photo used on Instagram by Aesthetic & Reconstructive Plastic Surgery, actual client of Clinical Imaging

Founder of Clinical Imaging, Woodrow Wilson

What else does the system offer?

We have two main types of filter - one to show sun damage or epidermal melanin and another to show vascularity. Both are great for showing laser or skincare results.

Do small businesses need professional photography, too?

I think overall it’s expensive not to do it. The missed opportunities to educate, document or market with high quality consistent photographs are far more expensive than any start-up costs for a photography system.

Absolutely, as it gives you a competitive advantage in a crowded marketplace. Over the years our smaller operators are routinely doing clearer high quality before and after photographs than bigger chain clinics, medical journals or patients are increasingly shopping around, especially on social media and it’s easier to stand out with clear objective results than messy images taken on a tablet.

Is the quality of the latest smart phone cameras not good enough?

Do you need to have photography skills to get good photos?

Every year I wait to be surprised at the latest mobile phone offering, and whilst they are getting better, they are still a long way off being comparable, to even basic SLR or mirrorless cameras. Worse yet mobile phones are increasingly using AI software to correct issues with the physics of small lenses and sensors, i.e. removing skin detail the very detail you need to document!

Moreover, it’s important to have a system in place that allows you to search quickly and efficiently through thousands of images using keyword data, such as date of capture, patient name, stage of the procedure and type of procedure. They are all stored in the ‘metadata’ of the file you want to see. It’s also cloud compatible.

Not at all - we specifically designed it to be point and click. Whilst the hardware is high-end settings, lighting and data input locked down, it allows the clinician to just focus on the anatomy they wish to capture, and the relationship with the client.

Is it expensive to set up a photography system?

72 | SPA+CLINIC

How much space do practitioners need?

Typically a 1.2m wide by 2.5m space in either a dedicated area, shared treatment/consult room or office. We don’t use tripods, umbrellas or any cumbersome rigging so whilst it functions like a studio, it certainly looks better than one.

For more information, visit clinicalimaging.com.au

Sculpt Me! With summer around the corner, fat-reduction treatments are top-of-mind for patients. We round up the latest body sculpting devices on the market.

74 | SPA+CLINIC

Technology

Brought to you by

truSculpt®iD by Cutera According to a study by the American Society for Aesthetic Plastic Surgery, non-invasive fat reduction procedures grow by almost 25% year on year with more than 8mio treatments performed in 2017 alone.

Offering an effective body sculpting treatment at your practice is therefore a great way to cater to the growing demand and introduce a treatment that doesn’t require a lot of time from your therapists and clinicians, which makes it highly profitable. truSculpt®iD is Cutera's latest body sculpting technology – giving you a personalised, hands-free and hand-held solution to revolutionise your practice. This powerful, non-invasive, Monopolar RF platform tailors to patients’ individual needs and features Real-Time Temperature Control for clinically proven results, safety, and patient experience. truSculpt®iD treats the entire fat layer, resulting in up to a 24% fat thickness reduction. It offers unique handpiece and placement location versatility and customised 15-minute protocols to treat a full abdomen or multiple body areas simultaneously. It is the first and only RF device cleared for lipolysis with 2 MHz Monopolar RF offering no BMI restriction.

Treating 300cm² in a single session only takes 15 minutes, making the completely automated system one of the most efficient on the market.

Cutera.com.au

spaandclinic.com.au | 75

TECHNOLOGY

CoolSculpting®, Allergan Exilis®, BTL BTL’s Exilis® Ultra is an award-winning face and body contouring treatment, using the unique 360 degree technology for faster results, volumetric heating, better access to all treated areas as well as better comfort of the patient. The system uses the most sophisticated delivery of energy available to treat cellulite and reduce fat via ultrasound and radio frequency. Treatments are fast, with high patient satisfaction, visible immediate response, and no side effects.

“What we’re finding is we’re doing almost any body part. Anything from the feet all the way up to the face, and if it’s not just fat, but loose skin, we’re able to tighten it,” says Dr. Suneel Chilukuri.

BTLAESTHETICS.COM

CoolSculpting®, the original Cryolipolysis treatment, is currently the world’s number one fat-freezing device. The non-surgical superficial fat (underneath the skin) reduction treatment uses controlled cooling to eliminate that stubborn fat that’s difficult to shift, even with diet and exercise. CoolSculpting® technology delivers precisely-controlled cooling to target the fat cells underneath the skin, whilst leaving the skin itself unaffected.

CoolSculpting® systems have built-in safety measures. If sensors detect that the skin is getting too cold, the system will shut down automatically. The different applicators can treat various areas of the body, including upper arms, abdomen, thigh, bra fat, flanks, and double chin in as little as 35 minutes.

COOLSCULPTING.COM.AU

Legend Pro+ ™, Lumenis

Imagine an aesthetic platform that offers high demand treatments with immediate results, long-term efficacy, minimal pain and downtime, and no need for anaesthesia. From resurfacing of the upper layers of the skin, promoting the renewal of collagen and elastin fibers in the deeper dermis to toning and firming the SMAS layer, firming and toning of muscles in the treatment area, Legend Pro+™ offers a complete toolkit of non-invasive and minimally invasive technologies for creating tailor-made treatments and personalised results for your patients.

Clinically proven RF thermal skin regeneration technology with dynamic muscle stimulation work in synergy to achieve the results you and your patients seek treating the skin from within with 4 different technologies.

LUMENIS.COM

24 weeks after first CoolSculpting® session

76 | SPA+CLINIC

technology

Velashape® III, Candela

Venus Legacy ™, Venus Concept

Introducing the strongest, fastest and most comfortable treatment to clinically improve cellulite, tighten loose skin, smooth fat deposits and boost your confidence.

Venus Legacy™ has proven effectiveness producing clearly visible results that other therapies cannot match.

In a series of comfortable and enjoyable Venus Legacy™ treatments, you can have a smoother, slimmer figure and tighter, firmer skin on your body and face. Venus Legacy™ uses patented technology to naturally boost collagen production and break down fat cells, to tighten sagging skin, smooth out cellulite, and make the body look slimmer and more toned. Venus Legacy™ will also help to reduce fine lines and wrinkles, leaving you with more radiant, younger-looking skin.”

VENUSCONCEPT.COM/EN-AU/

From pioneering the non-invasive body shaping industry to revolutionising practices around the globe. With over a dozen powerful features, including blazing performance, precision and flexibility, VelaShape® III device sets the stage to master the art of body treatments.

Cellulite and circumference reduction treatments with VelaShape® III entail little to no downtime and discomfort.

Short treatment sessions and outstanding results, from as little as a single session, mean high productivity and revenue for your clinic, and high satisfaction for your patients. VelaShape® III is CE-marked for body contouring and U.S. FDA-cleared for temporary reduction in the appearance of cellulite and for temporary reduction of thigh and abdomen circumferences.

CANDELAMEDICAL.COM

Cristal, I-Medix The French made Cristal Cryolipolysis system is one of the leading Cryolipoysis units in Europe and now available in Australia. What has made the Cristal so successful is that the technology has been developed exclusively in France giving it some major advantages over other Cryolipolysis systems including 10 morphological applicators for treating the body and face, the simultaneous use of two applicators at the same time, and safety assurance thanks to 15 temperature sensors in each applicator. The Cristal also has the lowest priced consumables on the Australian market, and the French developed ‘Cavity Cooling Diffusion Systems™’ ensuring consistent, targeted and efficient cooling for greater results. Moreover, it is constantly innovated and developed with a new Diamond applicator combining suction and thermal energy for treatment of cellulite.

I-MEDIX.COM.AU

spaandclinic.com.au | 77

TECHNOLOGY

Z Wave Pro, Cynosure The Z Wave Pro constitutes the latest development in the treatment of cellulite. Using soft pulse technology to enhance patient comfort. Mild, consistent sound wave therapy is delivered to the treatment area over a series of treatment sessions to improve skin structure and connective tissue. The Z Wave Pro is FDA cleared and TGA listed for the temporary reduction of the appearance of cellulite. Typical patient treatment time is 3-4 minutes per body zone. Patients may notice visible results after only 2-3 sessions. Utilising the Z Wave Pro pre and/or post laser lipolysis, cryolipolysis, RF or ultrasound procedures will help to decrease any mild swelling or tenderness post treatment. The mechanical massage effect aids in improvement of lymphatic drainage, decrease in fat cell oedema, increase of leakage of membrane contributing to the clearance of the damaged fat cell. Considerable improvement in skin tightening can also be seen – caused by collagen remodelling and increase in elastin fibre density.

CYNOSUREAUSTRALIA.COM

Allura™, Sciton

Allura™ is the newest treatment option for patients seeking immediate, visible results in fat reduction and skin laxity. Using a micro-invasive technique with minimal downtime, patients are able to achieve rapid fat reduction and skin tightening in a single office visit.

Allura™ is the first true alternative to surgery for patients who are wanting visible results now, not in months as is the case with other non-invasive fat reduction procedures. Allura allows for precision sculpting of intricate areas including the neck, arms, abdomen and other problem areas where stubborn fat accumulates.

With Allura™, the provider has the ability to precisely tailor the treatment to the patient and target their specific areas of concern. Utilising a 1064 nm wavelength for effective submental sculpting, laser energy efficiently liquefies excess fat for easy aspiration and precise sculpting while controlled thermal energy aids in skin contraction. Low downtime is achieved through the use of slender, atraumatic cannulas and only local anesthetic.

SCITON.COM.AU

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CoaxMed, Medispa Solutions CoaxMed combines several technologies into one safe and non-invasive system for body and facial treatments. The Face and Ultrasound handpieces include the 3Density® technology, which automatically modulates field frequency to vary the depth of penetration of thermal energy in the skin, from 300KHz to 1MHz. Medium, large and small Cryoliposculpt® applicators can be used on many parts of the body including legs, buttocks, inner thighs, knees, and arms. The Cryoliposculpt technology is the combination of Cryolipolysis and electrostimulation current (EMS) for body firming and toning.

It’s the only device on the market that does fat freezing and facelifting simultaneously saving the customer and practitioners a lot of time.

MEDISPASOLUTIONS.COM.AU

Personalized Body Sculpting: The Next Evolution

Revolutionize your practice with truSculpt® iD, the powerful, non-invasive, body sculpting platform that tailors to patients’ individual needs. This unique device offers the versatility to customize the number of selected handpieces and placement locations, along with the ability to treat multiple areas simultaneously.

Regardless of body or skin type, fat cells are permanently destroyed in as little as one comfortable 15-minute treatment.

To learn more about truSculpt® iD visit cutera.com.au or contact aumarketing@cutera.com

Fast | Hands-Free & Hand-Held Versatility | ~24% Fat Reduction

Models; Not actual patients. © 2019 Cutera, Inc. All rights reserved. AP002899 rA

medi

Migrating Filler May Cause Orbital Complications

S

tudies have just emerged that suggest orbital complications could be caused by dermal filler migration to the eye area months or even years after filler is injected. Findings were presented at last month’s annual American Society Of Ophthalmic Plastic And Reconstructive Surgery during an aesthetics session hosted by authors Morris Hartstein, Shirin Hamed Azzam, Daniel Briscoe and Cat Burkat.

“With the rise of injectable dermal hyaluronic acid fillers, migration of fillers into the orbit from other remote injection areas in the face may occur months to years later, presenting as a new orbital mass or chemosis,” said co-author Cat Burkat, MD. The study presented was a retrospective review of four patients who underwent HA filler injection to the face with subsequent orbital complications.

In one case, a 65 year-old female received HA filler injection to the nasolabial folds. Two months later, she presented with progressive swelling of the right lids, and a CT scan showed a large mass in the inferior

orbit. The patient underwent excisional biopsy which revealed a large foreign body reaction.

In another, a 47 year-old female underwent filler injections to the nasolabial folds, cheeks and tear troughs, and developed a sudden inability to adduct the

right eye. A Neuroophthalmology consult felt this was a partial third nerve palsy that was filler-related. The ophthalmoplegia did not improve after 10 months and therefore strabismus surgery was performed.

A third study was of a 67 year-old female patient who received lateral brow and forehead fillers, and one year later a CT scan showed a mass in the right anterior orbit. The mass was surgically removed, and revealed liquid mass consistent with filler.

“Physicians should be aware of the possibility that facial muscle movement, gravity or aggressive massage may lead to migration of hyaluronic acid fillers into the orbit,” said Burkat.

Authors conclude that since filler sites may be a long way from the site of orbital complications, and perhaps months prior to experiencing problems, patients may not ever make the connection between the two. Therefore, fillers should always be considered in the differential diagnosis of patients presenting with new onset orbital disease.

Breast Implant Suspension Causes A Stir

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ountless debates have been held this year around textured implants’ link to Anaplastic Large Cell Lymphoma (ALCL), particularly since France’s ban on the products led to the TGA calling an urgent meeting on the topic back in April. Several more meetings and recommendations have occurred since, and in September, the TGA announced its decision to take regulatory action in relation to all breast implants and tissue expanders sold in Australia. Some breast implant devices have since officially been suspended.

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Although ‘breast implant illness’ is not recognised officially by doctors or the FDA, there is a global movement of sufferers worldwide that share a wide range of symptoms including headaches, rashes, fevers, fatigue, fogginess and joint pain. There are also countless cases of women whose symptoms vanished almost immediately after having their implants removed.

While most surgeons still perform breast augmentations as one of their most popular procedures, a handful of doctors in the US have now opted to refuse to offer breast implants in an effort to protect future patients from the elusive illness, one of them Dr. Jae Chun of Newport Beach, California.

“You can’t predict who will have issues and who won’t, so I didn’t feel comfortable

putting them in at all,” he said in an interview with Business Insider Australia. “Strangers around the world are exchanging their stories and finding commonality,” Chun says.

“Women taking them out are saying, ‘I feel better with them out’ after being told it was menopause or nothing to do with implants.

A certain percentage [of people] just can’t tolerate those materials because their body can’t take them,” he concludes.

When asked if his decision to no longer perform breast augmentations has affected his income, he says it hasn’t, but rather his explant business has replaced his implant business.

In Australia, there are currently eight models of breast implants suspended for the duration of six months - time will tell if this will have an effect on the popularity of breast augmentation treatments in the long run.

DISTINGUISHED BY ITS SHEER VERSATILITY

DIFFERENT CONDITIONS such as wrinkles, skin laxity and excessive fat.

VARIOUS AREAS including the face and body.

EVERY BODY with literally no BMI or skin type limitations.

Results and patient experience may vary. As with any medical procedure, ask your doctor if the EXILIS ULTRA 360 procedure is right for you. Patient’s name has been changed for their privacy.

The BTL EXILIS ULTRA 360™ is in EU intended for obesity treatment by means of controlled reduction of fat cells, induced by radiofrequency field in cooperation with ultrasound. ©2019 BTL Group of Companies. All rights reserved. BTL® and Exilis® are registered trademarks in the United States of America, the European Union and/or other countries. The products, the methods of manufacture or the use may be subject to one or more U.S. or foreign patents or pending applications.

715-75EXUADSMENAU100 Exilis_Ultra_360_AD_Spa-magazine_210x297_ENAU100

BTLAESTHETICS.COM | INFO@BTLMED.COM.AU

Medi

Flawless Skin? Micro Injections 2019 has seen a surge in injectable treatments that improve skin texture and hydration.

We take a look at four different products and approaches.

Micro Filler Unlike traditional dermal fillers which build volume and structure, Laser Clinics Australia's Micro Filler focuses on the surface layer of the skin to holistically boost hydration and collagen across the entire treated area.

Combining over 14 vitamins, minerals and antioxidants with a uniquely formulated dermal filler, this revolution in anti-ageing helps stimulate collagen, boost hydration and improve skin elasticity. Micro Filler works by using a unique delivery method which evenly distributes 3ml of Micro Filler injections directly into the skin, across the whole face including sensitive areas like under the eyes.

These micro-injections allow the nutrients to be delivered to the surface layer of the skin giving unprecedented results towards healthy, youthful and glowing skin as they reduce the appearance of fine lines and sagging skin whilst rejuvenating the appearance of tired, dull under-eyes and crapey thin skin texture.

HydraFiller HydraFiller has the ability to smooth, replenish and hydrate the skin via a series of micro-injections into the skin. HydraFiller takes injectable skin hydrators to the next 82 | SPA+CLINIC

level thanks to the unique crosslinking of its key ingredient, hyaluronic acid. Australian Skin Clinics is the first major medi-aesthetic network to launch the treatment, which uses Allergan’s recently launched Volite, and which has been designed for the improvement of skin quality, predominantly hydration and elasticity, in addition to the treatment of fine lines. The improvement in texture and dermal hydration is said to last clients around 9 months after as little as one treatment.

AQUAGOLD® AQUAGOLD ® fine touch™ is a first of its kind patented gold-plated micro channelling technology, that painlessly delivers custom solutions into the skin at the ideal 600 micron depth. With twenty 24 carat gold micro channels, each thinner than a human hair, AQUAGOLD ® fine touch™ is designed to deliver bioactive compounds into the dermis, avoiding common complications associated with traditional techniques. This single use disposable applicator contains a glass reservoir that can be filled with a prescribed ‘cocktail’ tailored to your patients' specific skin concerns.

Commonly used solutions include vitamins, enzymes, PRP, Neuromodulators

and Hydrating Fillers – it is then applied gently to the surface of the skin, with the entire treatment taking less than 30 minutes!

Korean Glow Dr Andrew Clark from MIRA Clinic uses the hyaluronic acid filler Redensity 1 by Swiss company Teoxane. Using a special ‘micro-injector’, he is able to deliver precise tiny amounts into the correct depth of the skin to nourish and hydrate. The treatment is made comfortable by applying topical numbing cream for 45 minutes beforehand.

“Every day, many of us try so hard to help our skin by applying products that contain ingredients designed to nourish, rehydrate and protect our skin. The skin is a natural barrier and it resists the absorption of most of the ingredients in our skincare products. We are literally washing money down the drain every single day when we wash our faces and remove the products we’ve applied,” Dr Clark says. “Teoxane is a manufacturer of top quality hyaluronic acid based moisturisers and skincare serums using only highly pure and effective ingredients with no preservatives or perfumes. They have exactly the perfect pedigree for the type of treatment where the purity of the ingredients is vital.”

Sponsored

Why Cosmetic Physicians Choose excel V+ Cosmetic Physician and founder of Sydney-based Star Beauty Cosmetic, Dr Mirabelle Wang, tells us what makes Cutera’s excel V+ laser an indispensable device at her clinic.

I

was born in Taiwan and moved to Australia when I was 11 years old. I obtained my medical degree at the University of Melbourne and since then worked in many places throughout Australia until I finally settled down a few years ago in Sydney. Currently, I am working as a general practice doctor as well as a cosmetic physician, and Star Beauty Cosmetic is my cosmetic clinic inside the Chatswood Healthpac Medical Centre.

When I was little, I always wanted to be a model or work in the fashion industry.

As I grew older, I actually ended up being a medical doctor, but I never gave up on my dream of becoming a model. So while I was working as a medical doctor, I obtained certificates and qualifications in massage therapy, beauty therapy, and interior design, I also did some modelling in very small fashion shows. This experience has led me to realise that makeup can only cover the ageing process, not prevent the worsening of it. This is what got me into becoming a cosmetic physician, I started to look into treatments that I could perform to help myself, and with the skill sets that I learned over time, I am now also able to help my clients with anti-ageing treatments.

Why Cutera?

When I was in Taiwan, I had a pico laser treatment for my own pigmentation. It scared me a little due to the pain despite having numbing cream applied. Worst of all, I found it was not a very effective treatment. Therefore, when I first came across Cutera’s excel V laser genesis when having my skin rejuvenation treatment, I was not only very impressed by how painless it was, but also moved by the beautiful effect it had on my skin. I basically

50% more power and the largest spot size of 16mm, compared to other lasers. There is an even wider range of treatments, with 20+ indications, that can be performed with the excel V+. It can be used to treat medical issues like telectasia, rosacea, acne, pigmentation, small venous lakes, warts, as well as cosmetic concerns like fine wrinkles, skin tightening, and overall rejuvenation. In my clinic, I have used both machines for acne improvement, telectasia reduction, mild rosacea, and pigmentation reduction.

Fantastic customer experience Dr Wang recently purchased Cutera’s excel V+

fell in love with the excel V machine, and so it was my very first machine I purchased when I opened my own clinic.

The excel V laser, with its 532 nm and 1064 nm wavelengths, treats a wide range of pigment and vascular issues. It has a good range of spot sizes for various treatments and is comfortable for the patient. I recently purchased the new excel V+ because of its power and speed. It has

Since purchasing my first machine, the excel V, I have purchased three more machines from Cutera. I now have the latest enlighten 3 picosecond laser, the truSculpt iD body sculpting system, and now the new excel V+ laser. Not only have I received very detailed training sessions on each machine from my trainer Danielle, but I have also been very privileged to have been able to attend Cutera University, a very informative educational event that helped me really get the most out of my Cutera machines.

Cutera has been a fantastic company, not only do they manufacture high quality machines that deliver top results, but they also provide ongoing support for any issues that may arise with my machines.

And because of this, I have no hesitation in recommending Cutera for those considering buying cosmetic machines for better results and more satisfied customers!

For more information, contact Cutera on 1800 288 372 or aumarketing@cutera.com Visit cutera.com.au

spaandclinic.com.au | 83

heading

The Rise Of

Botulinum Toxin Resistance 84 | SPA+CLINIC

sponsored

Are your patients coming back for anti-wrinkle injections more frequently, and do they need more units for optimal results? This is why.

A

nti-wrinkle injections have been at the top of popular cosmetic treatments lists for years, and there is no sign of this trend slowing down.

Australians are spending over $1 billion on cosmetic treatments per year, which is one of the highest spends globally per capita . Anti-wrinkle treatments

continue to experience significant growth worldwide, being the most popular minimally invasive procedure with over 7.2 million injections as of 2017. As it is no longer taboo to get muscle relaxants and fillers, patient numbers are steadily growing – great news for practitioners, but do we know enough about possible long term side effects of regular treatments?

If you have noticed more and more patients needing a significantly larger amount of botulinum toxin to keep wrinkles at bay, or patients coming back for treatments more frequently, there is a high chance your patients might be affected by immunoresistance to botulinum toxin. There are currently three different antiwrinkle treatments on the market, all with different compositions and manufacturing processes. These treatments all vary in levels of purity, in terms of protein content, which may impact the build-up of resistance with long-term treatments.

The unnecessary proteins in some formulations of botulinum toxin may mimic the mode of action of an adjuvant in a vaccine, which can have a higher potential to cause an immune response. Consequently a pure botulinum toxin may reduce the risk of developing resistance to anti-wrinkle treatments over time as it is free from unnecessary proteins.

According to Australian Plastic Surgeon, Dr Niamh Corduff, “Clinical papers are continuing to emerge discussing toxin immunogenicity and antibody induced secondary treatment failure. We want to make sure we are treating our patients, not vaccinating them against botulinum toxin.”

“Let’s consider how we could make a vaccine more effective: Increase the immunogenicity by using bacterial adjuvants to provide the ‘danger’ signal; Give booster injections; Regular repeated injections; High doses; Inject into skin. These steps to vaccination are very similar to what we do in aesthetics, which leads to the question, am I vaccinating my aesthetic patients against therapeutic Botulinum Toxin?”

The problematic result of botulinum resistance is, not only will the patient be unable to see wrinklesmoothing results from a treatment, but potential future therapeutic treatment for conditions including;

musculoskeletal disorders, blepharospasm or spasticity after a stroke may also prove ineffective.

A recent study conducted showed that up to 13.9% of patients treated by Neurologists and Rehabilitation Physicians for movement disorders and spasticity which can be caused by stroke, had developed antibodies

We want to make sure we are treating our patients, not vaccinating them against botulinum toxin.

against botulinum toxin, making their ongoing treatments a risk factor. Therefore, it is vital for practitioners to educate consumers about the different products available and the possible risks involved.

Unfortunately, according to immunology expert Prof Michael Martin and botulinum toxin researcher Dr Jürgen Frevert, there is no ‘cure’ for the resistance other than going without the treatment for a few years. However, using a ‘pure’ botulinum toxin, free from unnecessary proteins, is an effective way to minimise the risk of immunoresistance.

Currently, there are only three anti-wrinkle treatments registered on the Australian market, although globally there are many other products available, which may be entering the market in the near future. In addition, there have been instances where counterfeit and unapproved products have been seized by police raids or by customs, and these expose patients to risk as these products have not been evaluated by the Australian governing bodies for safety or efficacy. Although legislation does not allow for product brands to be mentioned, it is important for patients to understand what options are legally available in Australia.

Practitioners are also advised to pay close attention to their patients’ responses to neuromodulator treatments. First signs of an immunoresistance may be a reduced duration of effect or an increase in dose/ units required.

Merz is currently conducting educational briefings around the world in order to raise awareness of this issue.

Find more information about Merz products on merzaustralia.com.au spaandclinic.com.au | 85

The

Gift of

Wellness For Christmas this year, we’re focusing on gifts that give a little more

86 | SPA+CLINIC

Cosmetics

Brought to you by

W

e’ve said it before, and we’ll say it again – Christmas can be riddled with stress. Devoting time and energy towards sourcing thoughtful gifts for friends, family and colleagues can be a major contributing factor to this, which is ironic considering these gifts are designed to bring the receiver joy! This year we’ve put a major focus on staying well over the holidays, and even incorporated this mentality into our annual Christmas gift guide.

With gift ideas focused on relaxation, being more organised at home and within the workplace (thereby reducing stress levels that little bit extra) perking up the mood with little style statements whilst on

the job, even improving the wellbeing of the environment through small acts of ecofriendly kindness, you’ll be giving the gift of wellness to those around you – and perhaps even yourself.

Of course we haven’t forgotten about all the pretty professional skincare Christmas gift packs that won’t only perk up revenue numbers, but will also look festive on your shelves. Make sure you place your order with your distributors ASAP if you haven’t already!

So pay it forward this year with a little pick-me-up for mind, body, soul or earth – chances are you’ll be lifting the spirits of someone just as stressed and exhausted as you are!

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COSMETICS

Mesoestetic collagen 360ยบ trio pack RRP $264 : ADVANCEDCOSMECEUTICALS.COM.AU

Waterlily SPACEUTICALS Anti-Ageing Travel Essentials RRP $149.00 : WATERLILYSKINBODYSPA.COM.AU

Thalgo Hyaluronic Anti Ageing Xmas Gift Box RRP $139 : THALGO.COM.AU

Professional Skincare

Gift Packs

Ultraceuticals Hydrating Trio RRP $190 : ULTRACEUTICALS.COM/AU

Murad All Star Vibes RRP $80 : MURAD.COM.AU

BABOR Ampoule Concentrates Advent Calendar RRP $198 : AU.BABOR.COM The Jojoba Company Ho-ho-ba Kissmas RRP $19.95 : THEJOJOBACOMPANY.COM.AU

Pure Fiji Christmas Mini Body Butters RRP $15.95 : AU.PUREFIJI.COM

Payot Supreme Jeunesse Jour RRP $220 : PAYOT.COM/AU/EN

ASPECT Essentials Kit RRP $199.95 : ADVANCEDSKIN.COM.AU

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Cosmetics

Gifts To Make You More…

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HEALTHY

It’s a great time of year for a fitness and nutritional overhaul, and online memberships are a simple yet motivating way to facilitate this. Options like Chris Hemsworth’s health and fitness app Centr, or Tiffiny Hall’s online health and fitness program TIFFXO have customisable meal plans (including dietary requirements), fitness advice and workouts for any level.

RRP from $19.99 : CENTR.COM OR TIFFXO.COM

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The perfect guilt-free beauty and health bite, Krumbled Foods Beauty Bites combine skin illuminating, anti-ageing and guthappy ingredients (collagen, prebiotics, probiotics, and vitamins C & E) in a snack-sized bar that is gluten-free, non-GMO and has less than 2.8g of sugar. 14x 31g pack RRP $49 : KRUMBLEDFOODS.COM

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The non-toxic, reusable make up remover Face Halo replaces up to 500 single-use make up wipes, and requires only water to effectively remove makeup. Face Halo also has their own Upcycling Program, where purchasers can send back their old Face Halos to be recycled and repurposed into transport materials and car upholstery. Pack of 3 RRP $30 : FACEHALO.COM.AU

For those aiming to steer clear of the holiday bender – ALTD Spirits is a range of alcohol-free botanical spirits that are sugarfree, gluten-free, vegan friendly, inspired by the tastes and sounds of the Australian landscape. Made by extracting the natural waters from Australian plants and distilling them in traditional copper alembic stills, they’re ideal for creating guilt-free cocktails with a health kick. RRP $64 : ALTDSPIRITS.COM

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Teresa Cutter, AKA The healthy Chef, is thrilled to have just released her new cookbook Earth To Table. It focusses on plant-based, vegan and vegetarian recipes that everyone will love, nourishing from the inside out. RRP $49.95 : THEHEALTHYCHEF.COM

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trico.lab DETOX tea detoxes the scalp and hair follicles to encourage healthier, stronger hair, thickening of dull or thinning strands, and a reduction of breakage with a unique blend of vitamins, minerals and antioxidants. Also addresses dry scalp, dandruff or hair shedding caused by stress. Organic, naturopath approved, and naturally caffeine free. RRP $34.95 : TRICO-LAB.COM

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New Australian brand, Vmores utilises a selection of Australian superfood ingredients and innovative freeze dry technology, which keeps the original ingredient nutrients intact and active. More than a probiotic, Vmores Dash 10 Billion Probiotic also features detoxifying superfoods including spinach, broccoli, kale, and cabbage powder. RRP $39.95 : VMORES.COM.AU

Ditch the plastic bottles for a more sustainable, long-term option – like a MAAEMO Crystal Infusion Water Bottle. Each glass bottle contains an easily-removable crystal pillar to promote healing and various energies upon the drinker – depending on the type. Available in Rose Quartz, Clear Quartz, Amethyst and Citrine.

RRP $110 : MAAEMO.COM.AU ‘The Shampoo Collection’, an exciting new collaboration between Sustainable Salons and Dresden Vision, is the world’s first closed-loop glasses range created entirely out of shampoo bottles. This forward-thinking new creation will see plastic shampoo bottles collected from Sustainable Salons’ members across Australia and New Zealand recycled into black signature Dresden frames. RRP from $89 : SUSTAINABLESALONS.ORG

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TK Maxx has just launched a new sustainable homewares range! Their colourful beeswax wraps are the eco-friendly alternative to single-use plastic and cling wrap. Reusable and washable, they keep food covered and fresh in a much more sustainable fashion. RRP $24.95 : TKMAXX.COM.AU

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After 2 years in the making, Oil Garden have launched their new Personal Care Shower range. Made with 97% natural ingredients and powered by pure essential oils, the green bottles in the range are made from 100% consumer recycled plastic AND are fully recyclable. RRP from $12.99 : OILGARDEN.COM.AU

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This year’s selection of Burt’s Bees favourites are environmentally friendly—with secondary use, recycled packaging materials, soy based sustainable inks, and no plastic magnets and polyester. The Nourishing Lip Collection – Pomegranate & Vanilla Bean – comes housed in a collectable keepsake candle holder. RRP $9.99 : BURTSBEES.COM.AU

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COSMETICS

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ORGANISED

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When Debora Schultz learned that 2 million children are sold into slavery annually, she created My Family Planner – sleek magnetised calendars allowing users to organise weeks, months and meal plans with ease. In partnership with Destiny Rescue, Schultz provides 1,000 schoolbooks for rescued children each year through the profits of My Family Planner.

RRP from $29.99 : MYFAMILYWEEKLYPLANNER.COM.AU

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From brushed to glosses, liners to pencils – the Pretty Organised 3 Brush Organiser is a stunning marble divider that will add both fashion and function to any bathroom or makeup cabinet. Made from a marble stone and resin mix designed for extreme durability.

RRP $40 : PRETTYORGANISED.COM.AU

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Desk spaces don’t get much more luxe than this - The Daily Edited Desk Organiser comprises of four compartments, allowing for pens, stationery, paper and letters. Comes in blush pink or grey, with monogramming available in a wide range of text styles and colours. RRP $109.95 : THEDAILYEDITED.COM

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STYLISH

Glasshouse Fragrances has announced a collaboration with Australian artist Jacob Leary for its Dreamscapes Christmas Collection of bold fragrances wrapped in an eye-catching dynamic design. In an exciting first, Glasshouse Fragrances offers the gift of fine fragrance, with seven stunning Eau de Parfums, plus a new breed of fragrance diffuser that allows you to get creative and personalise scents by mixing and matching different fragrances in the range. Scent Scene™ Duo Diffuser RRP $39.95 : GLASSHOUSEFRAGRANCES.COM

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Beysis (previously Say It With Polish) have rebranded, and added some fabulous new additions to their product line-up, which are completely customisable – from colour to inscription.

The Compact Mirror makes for a wonderful stocking stuffer, available in white with customisable name/text and several options of font and illustration. RRP $25.90 : BEYSIS.COM

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Organise all areas of your beauty business with industrydesigned Beauty Boss Planner – the gift for owners and managers to set themselves up for success and continue to create the beauty business of their dreams.

RRP $69.95 : BEAUTYBUSINESSCO.COM

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Essential oils are notoriously messy and difficult to organise, but the Scentered Ultimate Survival Kit allows for simple storage and coordination of your key aromas – particularly on the go. Contains five full size Scentered balms; De-Stress, Sleep Well, Love, Escape and memory boosting Focus, with a neat zip up and go travel bag. RRP $99.95 : SCENTERED.COM.AU

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Luvo Allure Spotlight Mirror is an LED mirror and acrylic organiser in one. Multiple compartments ensure all cosmetics are sorted and within easy reach, while the bright LED mirror, which is rotatable, keeps shadows off the face for flawless makeup application. RRP $95 : LUVOSTORE.COM.AU

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A gorgeous travel accessory for those that can’t stand clutter, the Young Living On-The-Go Essentials Pack stores five cards, one lip gloss, and six lip balms, roll-ons or 5ml essential oils in one handy wristlet. This pack also includes the new Peace & Calming® roll-on, plus a Cinnamint™ lip balm.

RRP $115.80 : YOUNGLIVING.COM/EN_AU

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slipsilk™ Beauty Sleep To Go! Pink Travel Set is not only incredibly stylish, but ideal for the skin therapists, as it means reduced product absorption and less friction on skin overnight.

Made using the highest grade (6A) long fibre mulberry silk, nontoxic dyes and a thickness of 22 momme. RRP $140 : SLIP.COM.AU

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Damselfly offer a wide range of ‘quote gifts’ for the bold, expressive and sassy at heart, from candles and gift packs to prints and embossed bottles of wine. For the skin junky, this ‘Congrats on your face’ candle is an absolute must-have – for either clinic or home. RRP $24.95 : DAMSELFLY.COM.AU

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For those that like to add a little flair to their uniform or accessorise their scrubs, Roxy Jacenko Accessories includes a wide variety of gorgeous contemporary hair pieces, clips and bows so stylish they’re seen on Australian and International celebs and Influencers alike. Velvet and Pearl Barette RRP $45 : PIXIESPIX.COM.AU

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The Aceology Facial Ice Globe Massagers are a soothing finishing step to any skincare routine or masking component, giving facial muscles and tissue a little workout and leaving skin lifted and radiant. Ideally suited for use alongside serums and facial oils. RRP $64 : ACEOLOGY.CO

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The Salt Box Relaxation Bath Soak is 100% natural, blended with aromatic Essential Oils and rich in magnesium to help you unwind and prepare for sleep. Pink Himalayan Salts also detoxify while lavender and citrus essential oils work their calming magic on the skin, mind and body. RRP $26.99 : THESALTBOX.COM.AU

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Turn your hand cream into a calming ritual with Melissa Allen Mood Essentials I Have Calm Hand and Face Cream.

A versatile moisturiser infused with a beautiful blend of natural essential oils and hydrating agents that harness the power of lavender, this hand and face cream allows for a quiet moment of relaxation and aromatherapy during each use.

RRP $27 : MELISSAALLENMOODESSENTIALS.COM

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Banyan Tree Hotels have just launched a new coral reef-safe mineral sunscreen – the Coconut & Seaweed Mineral Sunscreen SPF 30 is designed to soothe and protect the skin before and after sun exposure, while minimising impact on the marine environment. Zinc oxide and titanium dioxide provide protection against UVA and UVB, and coconut oil and red seaweed extract maintain hydration while reducing cell damage by free radicals.

RRP $49 : ESSENTIALS.BANYANTREE.COM

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LOVEBYT is an all-natural, cruelty-free and vegan toothpaste – no-nasties and filled with natural plaque, gingivitis and cavity-fighting ingredients like charcoal, tea tree oil, peppermint oil, eucalyptus, xylitol, clove, cinnamon, chamomile and calendula.

Available in three flavours: Charcoal & Mint, Cinnamon & Clove and Peppermint. RRP $19.95 : LOVEBYT.COM

Acupuncture Wellness Co’s luxurious rose quartz eye mask is made from intricately woven rectangles of pure rose quartz crystals. It is designed to be worn over closed eyes and extends to gently touch temples, and encourages self-love, compassion and trust to those who wear it.

RRP $180 : ACUPUNCTUREWELLNESSCO.COM.AU

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Ultra quiet and ideal for small spaces or on the go, the In Essence Mini USB Ultrasonic Diffuser releases a fine cool mist while LED coloured light options help you create your desired ambience (or none if you prefer). Pair with a relaxation essential oil blend for instant tranquillity. RRP $54.95 : INESSENCE.COM.AU

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The Cedar and Stone Deep Sleep, Chamomile and Valerian Mist room and body mist has been specifically formulated to help achieve deeper sleep patterns. Valerian Extract & Roman Chamomile helps you switch off from the day’s activities, facilitating peace and rest. RRP $25 : CEDARANDSTONE.COM.AU

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The Well Store is a new destination to shop for all natural, organic, eco-friendly, toxin free health and lifestyle products, only stocking brands that are cruelty free, use fair trade and sustainable practises, and have focuses on cleaner and greener ingredients. Gift vouchers are available for the online store, starting from $10 : THEWELLSTORE.COM.AU

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Votary Lip Oil glides onto lips, conditioning and plumping without being sticky. Made with African watermelon, passionflower, jojoba and sweet almond oils, it’s natural enough to eat! The wand applicator allows for convenient touch-ups throughout the day, and will also restore sheen applied over lipstick. RRP $60 : SEPHORA.COM.AU

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The Karen Murrell Lip Palette takes users from soft rose, to exotic tangerine and eye-popping pink, to must-have reds – all long lasting, glamorous and delicious to wear. Made from the standard pure and natural KM formula of avocado and evening primrose oils, candelilla, carnauba wax, cinnamon and sweet orange, which aims to create lipsticks that are as natural and environmentally-friendly as they are functional.

RRP $65 : KARENMURRELL.COM

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Hermetica Molecular Vegan Fragrances is a collection of molecular fragrances inspired by the ancient Florentine practice of alchemy. The alcohol-free formulas immediately reveal the heart of the fragrance and mainly use green chemistry based on renewable ingredients and molecules.

RRP $299 : LIBERTINEPARFUMERIE.COM.AU

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Contact SPA+CLINIC’s Kym Cowper: 0410 570 467 kcowper@intermedia.com.au

10 questions with Dr Steven Liew Ahead of his highly anticipated inaugural conference, Aesthetics 2019, we caught up with Shape Clinic’s founder and medical director Dr. Steven Liew.

1. How did you start out in the industry?

Well, I never wanted to be a doctor, but was basically told that this would be good for me. My passion since I was little was everything to do with aesthetics – I’ve always loved the shape of the human face, I always loved colour, and fashion photography is a passion. I guess my biggest skill is being able to formulate a threedimensional plan of the human face, and what constitutes a beautiful human face.

Being a plastic surgeon, currently 95% of my job is to do with cosmetic work of the face and breasts, as well as facial injectables. I still retain 5% of my work in facial reconstructive work, particularly patients who have part of the face removed due to skin cancer.

2. What does a week in your life look like?

My typical week will consist of 2-3 days of surgery (facial and breast). I’ll spend one full day doing facial injectables, and due to the time-poor nature I tend to have patients see me where we deal with the whole face and I set up a plan for the next five years in terms of what we should do to restore and maintain. In a half-day, I will do some minor facial reconstruction work. Most lunch times I will have a conference call with various other major companies for which I am a consultant, where we talk about the new direction in which they can set up their educational platforms, or on advisory boards for new products.

3. What has it been like to plan your own conference, Aesthetics 2019?

The planning of Aesthetics 2019 has consumed me for the last few months, because it’s hard to innovate, it’s hard to come up with something different and I believe that we managed to achieve that. Obviously attendees will be the best judge of this. The aim of Aesthetics 2019 in the long run is to create a network of like-minded nonsurgical practitioners so that we can communicate, share, learn and advance together.

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10 questions with...

4. What do you do in your free time?

I tend to spend a lot of time with my family – after all, they put up with me travelling, and engaging in work all the time. I do a lot of reading, I also enjoy cooking, particularly those complex recipes where I can create and modify on my own.

5. Favourite holiday destination and why?

Has to be Japan – specifically Hokkaido, where I go skiing every January. I took up skiing fairly late in my life, and I want to allow my daughter to have that experience - something that I never had the opportunity for and was never able to afford. It’s a great family holiday; it’s something I enjoy because you set yourself a goal and every year you pick up new skills, and the idea is to set your own personal goal and challenge.

6. Favourite treatment to perform and why?

Surgical it’s face lift surgery, because every patient is different, every face requires a slightly different vector or pulling or lifting, sometimes you remove some fat, a lot of time you add fat in other places, and it’s very creative, so you enjoy the technical challenges of different facial anatomy. I’m still enjoying it every time I do this surgery.

for any formal education, and what’s been instilled in me is there’s not much they can provide me except some education, and hopefully with that I can do something big for myself, and that’s always something I will remember and be grateful for.

9. What motivates you?

I’m a Capricorn, which means I’m very grounded and determined and have ambition. And secondly, I also have lots of traits of a Sagittarius, meaning I’m also a dreamer. You’re looking at someone who never accepts the status quo, wanting to do something better – essentially I’m a rebel and a disruptor, with the notion that we can always do better. From the Asethetics 2019 perspective, my aim is to ask how we make education fun, more engaging, more meaningful, and that’s the essence of it.

7. What will be the next big trend in the industry?

I have no doubt in the next few years we will have a true facial implant in a syringe, where instead of a chin implant or cheek implant, we will have things in an injectable form and form a homo-solid implant. Equally we will have something that will regenerate bone, and I am confident that we will see something that will stimulate bone formation at the appropriate level.

8. Who has had the biggest influence on you?

My mum and dad, who both grew up in a very humble environment in the jungle; a small village of Malaysia. Neither had the opportunity

10. One piece of advice for people starting out in the medi-cosmetic industry?

This is the best industry. It’s something that never sits still, every year or so there is something new to learn. If you continue to do things you’ve done 10 years ago, it means you have not progressed, it means you should stop and think and reconsider. This is a rapidly growing industry, the techniques change, our understanding of human anatomy continues to evolve, making your results much better. My advice is keep your eyes open and always be humble and seek out help. There are plenty of passionate people who can motivate you. spaandclinic.com.au | 95

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AUSTRALIAN DERMAL AND LASER INSTITUTE

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BABOR 61 BLC COSMETICS

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BTL 81 CANDELA

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CLINICAL IMAGING

73

COOLSCULPTING 13 CUTERA

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FIRM & FOLD

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REED EXHIBITIONS

25

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27

SPA VISION

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SPRING SPA WEAR

6&7

UNIFORM STYLIST

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WATERLILY

4&5

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54 & 55

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