HM AWARDS 2020 Program

2020

Friday 27th November 2020 Hyatt Regency Sydney

HOSTED BY

PRESENTED BY

CO-HOSTED BY

ENTERTAINMENT & AV PARTNER

EMERALD SPONSORS

SILVER SPONSOR

SUPPORTING SPONSORS

accommodation association

Welcome

Welcome to the 2020 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic and being held at Hyatt Regency Sydney.

HM Magazine is proud to produce and present the 2020 HM Awards, now in their 18th year, particularly one that has been the most challenging in history for the Australasian accommodation industry.

We received over 1,000 entries for the 2020 HM Awards, only slightly down on 2019, and amongst them are so many stars from this amazing industry.

The entries this year – from chefs to housekeepers, five-star resorts and apartment hotels – have been incredible and it has been terrific to see so many staff and properties highlight so many achievements in challenging times.

What’s also been fantastic is the support of our major partners who have once again made this event happen, including our presentation partner Sealy, our entertainment and AV partner Foxtel Business and co-hosts AHS, the Blue Mountains International Hotel Management School and Intrust Super.

Without these major sponsors – many of whom have been aligned with the event during the last 18 years – and our Award Presenters and Supporting Companies (listed on the preceding page) this event would not be able to happen. On behalf of the HM Magazine team, thank you again for your support.

To the finalists, good luck in the 2020 HM Awards and for everyone attending, I trust you will enjoy the hotel industry’s night of nights.

Yours in hospitality,

James Wilkinson Editor-In-Chief, HM Magazine Chief Judge, HM Awards

2020

Tonight’s Program

2020 HM Awards Gala Presentation Dinner 6:30 Arrival 7:00 E ntree is served 7:10 W elcome and Introduction by Melissa Doyle, Master of Ceremonies; James Wilkinson, HM Magazine 7:25 Australian Property Awards 8:10 Dinner is served 8:25 N ew Zealand and South Pacific Property Awards 8:45 General Awards 9:00 People Awards 9:40 Dessert is served 9:20 Silent Auction Closes 9:55 Major Awards 10:30 H M Awards concludes and post-event drinks continue

4  HM Awards 2020

Nomination and judging process

A complete run down of the nomination and judging processes for the 2020 HM Awards can be viewed on our website at: www.hmawards.com.au/ nominate/about-voting/ All judges and judging decisions will remain anonymous and the results have been audited continuously since 2008 by EY (from 2008-2016) and by Withers Australia (2017-2020).

Judging audited by:

Our master of ceremonies: Melissa Doyle, AM An accomplished and awarded journalist with 30 years’ experience, Melissa is one of the best-known and trusted voices and faces in Australian media.

Melissa began her career as a television news reporter and weather presenter at WIN TV Canberra in 1990 and three years later she moved to Prime TV in Canberra as a reporter and co-host of the evening news.

Melissa joined Sunrise on Channel Seven in 1997 and co-hosted Australia’s favourite breakfast program until August 2013, taking it from humble beginnings to Number One. During that time Melissa covered such significant events as the Beaconsfield mine disaster, the Royal Wedding of Prince William and Catherine Middleton, Olympic Games in Sydney, Athens, Beijing and London, the Queen’s Diamond Jubilee, the Queensland floods, Victoria’s Black Saturday bushfires, multiple federal and

state elections, the Inauguration of Barack Obama and the election of Pope Francis.

Melissa went on to be host and senior correspondent of the Seven Network’s flagship news and public affairs program, Sunday Night, and is currently the weekend breakfast host for radio station Smooth FM. In the 2016 Australia Day Honours List Melissa was made a Member of the Order of Australia (AM) for her "significant service to the community through representational roles with a range of charitable groups, and to the broadcast media."

Melissa has written two books, “The Working Mothers Survival Guide” and her best selling memoir “Alphabet Soup.”

Off screen, Melissa is a wife and proud mother of two teenagers Nick and Talia and is the Number One Ticket holder for the GWS Giants (AFL) and serves on the club board.

HM Awards 2020 5

2020

Property Awards

(Australia)

1. SERVICED APARTMENT PROPERTY

Presented by

Adina Apartment Hotel Bondi Beach, NSW Adina Apartment Hotel Brisbane, QLD Byron Bay Hotel & Apartments, NSW Fraser Suites Sydney, NSW Mantra Hotel Wollongong, NSW Oaks Brisbane on Charlotte Suites, QLD Oaks Glenelg Plaza Pier Suites, SA Oaks Melbourne on Market Hotel, VIC Oaks Sydney Goldsborough Suites, NSW Pacific Suites Canberra, ACT

Pullman Quay Grand Sydney Harbour, NSW Quest Orange, NSW Quest Penrith, NSW Quest Robina, QLD Ramada by Wyndham VetroBlu Scarborough Beach, WA Rhapsody Resort Gold Coast, QLD Silkari Suites at Chatswood, NSW SKYE Suites Parramatta, NSW SKYE Suites Sydney, NSW Wyndham Surfers Paradise, QLD

Highly commended

Winner

2. ECONOMY HOTEL

Presented by

Adabco Boutique Hotel, Adelaide, SA Brassey Hotel, Barton, ACT BreakFree Alexandra Headland Beach, QLD ibis Adelaide, SA ibis Melbourne Central, VIC ibis Styles Albany Hotel, WA

ibis ibis ibis ibis ibis ibis

Highly commended

Winner

accommodation association

Styles Canberra Narrabundah, ACT Styles Eagle Hawk, Sutton, ACT Styles Hobart, TAS Styles Mount Isa Verona, QLD Styles Tall Trees, Ainslie, ACT Sydney King Street Wharf, NSW

3. MIDSCALE HOTEL

Presented by

Atura Adelaide Airport, SA Atura Blacktown, NSW Best Western Plus Goulburn, NSW Coral Cay Mackay, QLD Four Points by Sheraton Sydney, NSW Holiday Inn Darling Harbour, NSW Holiday Inn Express Adelaide City Centre, SA Holiday Inn Express Newcastle, NSW Holiday Inn Melbourne On Flinders, VIC Holiday Inn Sydney Airport, NSW Holiday Inn Sydney St Marys, NSW Little National Hotel Canberra, ACT Mantra Epping, VIC Mantra Esplanade Cairns, QLD

Mantra South Bank Brisbane, QLD Mantra Sydney Central, NSW Mercure Canberra, ACT Mercure Perth, WA Novotel Brisbane South Bank, QLD Novotel Geelong, VIC Novotel Melbourne South Wharf, VIC Novotel Sydney Darling Harbour, NSW Novotel Sydney Darling Square, NSW Novotel Sydney International Airport, NSW Ovolo Laneways, VIC Ramada by Wyndham Diplomat Canberra, ACT Travelodge Hotel Sydney Airport, NSW

Highly commended

Winner

6  HM Awards 2020

4. UPSCALE HOTEL

Presented by

Avani Adelaide Residences, SA Avani Melbourne Central Residences, VIC Burbury Hotel & Apartments, Barton, ACT Crowne Plaza Sydney Coogee Beach, NSW Novotel Perth Murray Street, WA Ovolo 1888 Darling Harbour, NSW Ovolo Nishi, Canberra, ACT Ovolo The Valley, Brisbane, QLD Pan Pacific Melbourne, VIC

PARKROYAL Darling Harbour, NSW PARKROYAL Melbourne Airport, VIC Peppers Noosa Resort & Villas, QLD Peppers Silo, Launceston, TAS Pullman Sydney Airport, NSW Pullman Sydney Hyde Park, NSW The Savoy Hotel on Little Collins, Melbourne, VIC voco Kirkton Park Hunter Valley, NSW

Highly commended

Winner

5. UPPER-UPSCALE HOTEL

Presented by

Crowne Plaza Hobart, TAS Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel, NSW Hilton Brisbane, QLD Hilton Surfers Paradise, QLD Hilton Sydney, NSW Hotel Realm, ACT Hyatt Regency Sydney, NSW MACq 01 Hotel, TAS Ovolo Woolloomooloo, NSW QT Gold Coast, QLD

QT Melbourne, VIC QT Perth, WA QT Sydney, NSW Radisson Blu Plaza Hotel Sydney, NSW Riley, a Crystalbrook Collection Resort, Cairns, QLD Sheraton Grand Mirage Resort Port Douglas, QLD The Calile Hotel, Brisbane, QLD The Sebel Sydney Manly Beach, NSW The Westin Perth, WA Zagame's House, Melbourne, VIC

Highly commended

Winner

6. LUXURY HOTEL

Presented by

Crown Towers Melbourne, VIC Crown Towers Perth, WA Emporium Hotel South Bank, QLD Four Seasons Hotel Sydney, NSW InterContinental Sydney Double Bay, NSW Mayfair Hotel Adelaide, SA Mount Lofty House, Crafers, SA Park Hyatt Sydney, NSW Peppers Cradle Mountain Lodge, TAS

Pullman Bunker Bay Resort, WA qualia Hamilton Island, QLD Shangri-La Hotel Sydney, NSW Sheraton Grand Sydney Hyde Park, NSW Sofitel Sydney Darling Harbour, NSW Sofitel Sydney Wentworth, NSW The Darling Gold Coast, QLD The Langham, Melbourne, NSW The Ritz-Carlton, Perth, WA

Highly commended

Winner

HM Awards 2020  7

2020

7. AUSTRALIAN LODGE

Presented by

Cape Lodge, Margaret River, WA Emirates One&Only Wolgan Valley, NSW Freycinet Lodge, Coles Bay, TAS Kim’s Beach Hideaway, Toowoon Bay, NSW Lake House, Daylesford, VIC Mount Lofty House, Crafers, SA Peppers Cradle Mountain Lodge, TAS

qualia, Hamilton Island, QLD Ramada Resort by Wyndham Dinner Plain, VIC Saffire Freycinet, TAS Spicers Hidden Vale, Grandchester, QLD Spicers Peak Lodge, Maryvale, QLD Spicers Sangoma Retreat, Blue Mountains, NSW Spicers Vineyards Estate, Pokolbin, NSW

Highly commended

Winner

8. BUSINESS HOTEL

Presented by

Crowne Plaza Hobart, TAS Hilton Brisbane, QLD Hilton Sydney, NSW Hotel Realm, Barton, ACT Hyatt Regency Sydney, NSW Mantra Epping, VIC Novotel Brisbane South Bank, QLD Novotel Wollongong Northbeach, NSW

Pan Pacific Melbourne, VIC PARKROYAL Melbourne Airport, VIC Pullman Sydney Hyde Park, NSW Shangri-La Hotel, Sydney, NSW Sheraton Grand Sydney Hyde Park, NSW Sofitel Brisbane Central, QLD Sofitel Sydney Darling Harbour, NSW The Westin Perth, WA

Highly commended

Winner

9. RESORT

Presented by

Alamanda Palm Cove by Lancemore, QLD Ayers Rock Resort, Yulara, NT Byron at Byron, a Crystalbrook Collection Resort, NSW Crowne Plaza Hunter Valley, NSW Crowne Plaza Sydney Coogee Beach, NSW InterContinental Hayman Island Resort, QLD Novotel Lake Crackenback Resort & Spa, Snowy Mountains, NSW Novotel Twin Waters Resort, QLD

Oaks Cable Beach Resort, Broome, WA Oaks Sunshine Coast Oasis Resort, QLD Peppers Noosa Resort & Villas, QLD Pullman Bunker Bay Resort, Naturaliste, WA qualia, Hamilton Island, QLD Riley, a Crystalbrook Collection Resort, Cairns, QLD Sheraton Grand Mirage Resort Port Douglas, QLD Sofitel Noosa Pacific Resort, QLD The Star Gold Coast, QLD

Highly commended

Winner

8 HM Awards 2020

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2020

10. HOTEL INTERIOR DESIGN

Presented by

Citadines Connect Sydney Airport, NSW Crowne Plaza Hawkesbury Valley, NSW Crowne Plaza Sydney Coogee Beach, NSW Hotel Chadstone Melbourne, MGallery by Sofitel, VIC Hotel Realm, Canberra, ACT InterContinental Hayman Island Resort, QLD InterContinental Sydney Double Bay, NSW Novotel Brisbane South Bank, QLD Novotel Sydney Parramatta, NSW Ovolo 1888 Darling Harbour, NSW Ovolo Nishi, Canberra, ACT

Ovolo The Valley, Brisbane, QLD Ovolo Woolloomooloo, NSW Pier One Sydney Harbour Hotel, NSW Pullman Sydney Airport, NSW The Calile Hotel, Brisbane, NSW The Ritz-Carlton, Perth, WA The Sebel Sydney Manly Beach, NSW Thorngrove Manor Hotel, Stirling, SA Vibe Hotel Sydney Darling Harbour, NSW Wildlife Retreat at Taronga, Mosman, NSW Peppers Cradle Mountain Lodge, TAS

Highly commended

Winner

11. BOUTIQUE HOTEL

Presented by

Emporium Hotel South Bank, Brisbane, QLD Grand Mercure Basildene Manor, Margaret River, WA Harbour Rocks Hotel Sydney, MGallery by Sofitel, NSW Lancemore Lindenderry Red Hill, VIC Little Albion, a Crystalbrook Collection Hotel, Surry Hills, NSW Mayfair Hotel, Adelaide, SA Mount Lofty House, Crafers, SA Ovolo 1888 Darling Harbour, NSW Ovolo Laneways, Melbourne, VIC Ovolo Nishi, Canberra, ACT

Ovolo The Valley, Brisbane, QLD Ovolo Woolloomooloo, NSW Peppers Craigieburn Resort, Bowral, NSW QT Sydney, NSW The Langham, Sydney, NSW The William Inglis, MGallery by Sofitel, Warwick Farm, NSW Thorngrove Manor Boutique Hotel, Stirling, SA Wildlife Retreat at Taronga, Mosman, NSW Zagame’s House, Melbourne, VIC

Highly commended

Winner

12. NEW HOTEL

Presented by

Bailey, a Crystalbrook Collection Hotel and Residence, Cairns, QLD Crowne Plaza Hobart, TAS Element Melbourne Richmond, VIC Hotel Chadstone Melbourne, MGallery by Sofitel, VIC ibis Styles East Perth, WA InterContinental Hayman Island Resort, QLD Novotel Perth Murray Street, WA Oaks Toowoomba Hotel, QLD

Quest Orange, NSW Quest Robina, QLD SKYE Suites Green Square Sydney, NSW The Adnate Hotel, Perth, WA The Ritz-Carlton, Perth, WA Vibe Hotel Melbourne, VIC Vibe Hotel Sydney Darling Harbour, NSW Wildlife Retreat at Taronga, Mosman, NSW

Highly commended

Winner

10 HM Awards 2020

13. MEETINGS & CONFERENCING PROPERTY

Presented by

Crowne Plaza Hunter Valley, NSW Crowne Plaza Sydney Coogee Beach, NSW Crowne Plaza Terrigal Pacific, NSW Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel, Leura, NSW Hilton Sydney, NSW Hotel Realm, Barton, ACT Hyatt Regency Sydney, NSW InterContinental Hayman Island Resort, QLD InterContinental Sanctuary Cove Resort, QLD InterContinental Sydney Double Bay, NSW

Mount Lofty House, Crafers, SA Oaks Cypress Lakes Resort, Hunter Valley, NSW Ovolo Woolloomooloo, NSW Pan Pacific Melbourne, VIC PARKROYAL Melbourne Airport, VIC Peppers Noosa Resort & Villas, QLD Pullman Bunker Bay Resort, Naturaliste, WA Pullman Melbourne on the Park, VIC Sheraton Grand Sydney Hyde Park, NSW Sofitel Sydney Wentworth, NSW

Highly commended

Winner

14. REGIONAL PROPERTY

Presented by

Bailey, a Crystalbrook Collection Hotel and Residence, Cairns, QLD Barossa Weintal Resort, SA Byron at Byron, a Crystalbrook Collection Resort, NSW Byron Bay Hotel & Apartments, NSW Clare Country Club, SA Crowne Plaza Hunter Valley, NSW Crowne Plaza Terrigal Pacific, NSW Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel, NSW ibis Styles Mount Isa Verona, QLD ibis Styles Port Macquarie, NSW Mantra Albury, NSW Mantra Pavilion Hotel Wagga Wagga, NSW Mantra The Observatory, Port Macquarie, NSW

Mount Lofty House, Crafers, SA Novotel Geelong, VIC Novotel Lake Crackenback Resort & Spa, Snowy Mountains, NSW Parklands Resort & Conference Mudgee, NSW Peppers Craigieburn Resort, Bowral, NSW Pullman Bunker Bay Resort, Naturaliste, WA Pullman Magenta Shores Resort, NSW Ramada Resort by Wyndham Seven Mile Beach, TAS Sheraton Grand Mirage Resort, Port Douglas, QLD Silkari Lagoons Port Douglas, QLD The Ramada Hotel and Suites by Wyndham Ballina Byron, NSW voco Kirkton Park Hunter Valley, NSW

Highly commended

Winner

HM Awards 2020  11

2020

15. DAY SPA

Presented by

Alamanda Spa, Alamanda Palm Cove by Lancemore, QLD Chi, The Spa, Shangri-La Hotel, Sydney, NSW Day Spa by Chuan, The Langham, Melbourne, VIC Eléme Day Spa, Riley by Crystalbrook Collection, Cairns, QLD Elysia Wellness Retreat, Pokolbin, NSW Hale Spa, Brassey Hotel, Canberra, ACT One&Only Spa, Emirates One&Only Wolgan Valley, NSW SpaQ, QT Sydney, NSW

The Ritz-Carlton Spa, The Ritz-Carlton, Perth, WA Ubika Day Spa, Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel, NSW Vie Spa, Pullman Bunker Bay Resort, Naturaliste, WA Vie Spa, Pullman Magenta Shores Resort, NSW Villa Thalgo Day Spa, Crowne Plaza Hawkesbury Valley, NSW Waldheim Alpine Spa, Cradle Mountain Lodge, TAS

Highly commended

Winner

16. HOTEL BAR

Presented by

Alibi Bar & Kitchen, Ovolo Woolloomooloo, NSW Champagne Bar, Sofitel Sydney Darling Harbour, NSW HENNESSY Rooftop Bar, Mayfair Hotel, Adelaide, SA Hyde Hacienda Sydney Bar + Lounge, Pullman Quay Grand Sydney Harbour, NSW Hyde Paradiso, Peppers Soul, Surfers Paradise, QLD Hyde Perth Kitchen + Cocktails, The Adnate, Perth, WA Ostani Bar, Hotel Realm, Canberra, ACT

Republic Tavern, Mantra Epping, VIC Rocco by Crystalbrook Collection, Riley, QLD Sixteen Antlers Rooftop Bar, Pullman and Mercure Brisbane King George Square, QLD Songbird Bar, The Ritz-Carlton, Perth, WA The Terrace, Emporium Hotel South Bank, QLD ZA ZA TA, Ovolo The Valley, Fortitude Valley, QLD Zephyr, Hyatt Regency Sydney, NSW

Highly commended

Winner

12 HM Awards 2020

17. HOTEL RESTAURANT

Presented by

Airo Restaurant, Parkroyal Melbourne Airport, VIC Alibi Bar & Kitchen, Ovolo Woolloomooloo, NSW Atelier by Sofitel, Sofitel Sydney Darling Harbour, NSW Bacar, Accor Hotels Sydney Olympic Park, NSW Bicicletta Restaurant, Peppers Gallery Canberra, ACT CC's Bar and Grill, Bailey, a Crystalbrook Collection Resort, QLD Chifley's Bar & Grill, The Hotel Kurrajong, Canberra, ACT Dock 37 Bar & Kitchen, Pan Pacific Melbourne, VIC Giuseppe's Cantina, ibis Styles Mount Isa Verona, QLD Goldfinch Restaurant and Café, Pullman and Mercure Brisbane King George Square, QLD Grain of the Silos, Peppers Silo Hotel Launceston, TAS Hardy's Verandah Restaurant, Mount Lofty House, SA Hearth Restaurant & Lounge, The Ritz-Carlton, Perth, WA Locavore Restaurant, voco Kirkton Park Hunter Valley, NSW Me-Gal, Wildlife Retreat at Taronga, Mosman, NSW Newmarket Restaurant, The William Inglis Hotel MGallery

By Sofitel, NSW

Nineteen at The Star, The Star Gold Coast, QLD Spice Central Kitchen & Bar, Novotel Brisbane South Bank, QLD Novotel Perth Murray Street, WA Oak & Vine Toowoomba, Oaks Toowoomba, QLD Other Side of the Moon Restaurant, Pullman Bunker Bay Resort, WA Pastore Restaurant, Hotel Chadstone Melbourne, MGallery

by Sofitel, VIC Platform 818 Restaurant and Bar, Mercure Sydney, NSW Pretty Boy Italian Steakhouse, Novotel & Ibis Melbourne Central, VIC Redsalt Restaurant, Crowne Plaza Hunter Valley, NSW Signature Restaurant, Emporium Hotel South Bank, QLD Tayim Restaurant & Bar, Harbour Rocks Hotel Sydney, NSW The Fireplace, InterContinental Sanctuary Cove Resort, QLD View by Matt Golinski, Peppers Noosa Resort & Villas, QLD ZA ZA TA, Ovolo The Valley, QLD

Highly commended

Winner

18. TECH-HOTEL

Presented by

Crown Towers, Melbourne, VIC Crowne Plaza Hobart, TAS Fraser Suites Sydney, NSW Hotel Chadstone Melbourne, MGallery by Sofitel, VIC InterContinental Hayman Island Resort, QLD Little National Hotel Canberra, ACT Mount Lofty House, Crafers, SA Novotel & Ibis Melbourne Central, VIC

Novotel Melbourne South Wharf, VIC Ovolo Woolloomooloo, NSW Riley, a Crystalbrook Collection Resort, Cairns, QLD SKYE Suites Sydney, NSW Sofitel Sydney Darling Harbour, NSW The Darling Hotel, Sydney, NSW The Ritz-Carlton, Perth, WA

Highly commended

Winner

HM Awards 2020 13

2020

Property Awards

(New Zealand & South Pacific)

19. NEW ZEALAND HOTEL

Presented by

BreakFree on Cashel, Christchurch Cordis Auckland Hilton Auckland Hilton Queenstown Resort & Spa Holiday Inn Express & Suites Queenstown Hotel St Moritz Queenstown, MGallery by Sofitel InterContinental Wellington Oaks Wellington

QT Wellington Ramada by Wyndham Queenstown Central SO/ Auckland Sofitel Auckland Viaduct Harbour Sofitel Wellington The Grand by SkyCity, Auckland The Rees Hotel Queenstown

Highly commended

Winner

20. NEW ZEALAND REGIONAL PROPERTY

Presented by

Novotel Tainui Hamilton Peppers Parehua Martinborough Chateau Marlborough, Blenheim Craggy Range Winery Cabins, Hawke's Bay Edgewater Resort, Lake Wanaka Hilton Lake Taupo

King and Queen Hotel Suites, New Plymouth Ramada Resort by Wyndham Wanaka Swiss-Belresort Coronet Peak, Queenstown Te Waonui Forest Retreat, Franz Joseph Glacier The Factory, Kaikoura, Canterbury Theatre Royal Hotel, Kumara

Highly commended

Winner

21. NEW ZEALAND LODGE

Presented by

Awaroa Lodge, Abel Tasman, Nelson Blanket Bay, Glenorchy Fiordland Lodge, Te Anau Grand Mercure Puka Park Lodge, Coromandel Peninsula Huka Lodge, Taupo Kaimata Lodge, Dunedin Mahana Estates Villa, Nelson

Matakauri Lodge, Queenstown Otahuna Lodge, Christchurch Raetihi Lodge, Marlborough The Farm at Cape Kidnappers, Hawke’s Bay The Lodge at Kauri Cliffs, Bay of Islands Wharekauhau Country Estate, Featherston

Highly commended

Winner

14 HM Awards 2020

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2020

22. FIJIAN PROPERTY

Presented by

Castaway Island Club Wyndham Denarau Island Fiji Marriott Resort Momi Bay Hilton Fiji Beach Resort and Spa, Denarau Island InterContinental Fiji Golf Resort and Spa, Viti Levu Kokomo Private Island Likuliku Lagoon Resort, Malolo Island

Malolo Island Resort Oarsman's Bay Lodge Fiji Outrigger Fiji Beach Resort, Coral Coast Radisson Blu Resort Fiji Denarau Island Ramada Suites by Wyndham, Wailoaloa Beach Fiji Sofitel Fiji Resort and Spa, Denarau Island VOMO Island Fiji, Mamanuca Islands

Highly commended

Winner

23. SOUTH PACIFIC PROPERTY

Presented by

Conrad Bora Bora Nui, French Polynesia Four Seasons Resort Bora Bora, French Polynesia Hilton Noumea La Promenade, Noumea Holiday Inn Resort Vanuatu InterContinental Bora Bora Resort and Thalasso Spa, French Polynesia Le Meridien Ile des Pins, New Caledonia Little Polynesian, Cook Islands Pacific Resort Aitutaki, Cook Islands

Pacific Resort Rarotonga, Cook Islands Ramada Resort by Wyndham, Vanuatu Sheraton Deva Noumea Resort and Spa, Noumea Sofitel Bora Bora Private Island, French Polynesia Sofitel Moorea la Ora Beach Resort, French Polynesia St Regis Bora Bora Resort, French Polynesia Te Manava Luxury Villas and Spa, Cook Islands The Brando, French Polynesia The Stanley Hotel and Suites, Papua New Guinea

Highly commended

Winner

Departmental Awards (Australia, New Zealand and South Pacific) 24. MARKETING CAMPAIGN

Presented by

Accor (Salute to Australian Healthcare Heroes) Crowne Plaza Hunter Valley, NSW (Little Moments) Crystalbrook Collection (#AtHomeWithCrystalbrook) InterContinental Hayman Island Resort, QLD (Immersive Luxury) InterContinental Sanctuary Cove Resort, QLD (Find Your Sanctuary) Minor Hotels (Together Again Marketing Campaign) Ovolo Hotels (Wonder. Full.)

Pier One Sydney Harbour Hotel, NSW (Pier One Puppy Package) Pier One Sydney Harbour Hotel, NSW (The Igloo Suite Experience) Pullman Sydney Hyde Park, NSW (The Rainbow Room) Quest Apartment Hotels (On The Road Again) The Ritz-Carlton, Perth, WA (Opening Campaign) The Westin Melbourne, VIC (Wonka Bar) Wyndham Destinations Asia Pacific (Hygiene Campaign)

Highly commended

Winner

16  HM Awards 2020

25. ENVIRONMENTAL PROGRAM

Presented by

Accor (Single Use Plastics Program) Ayers Rock Resort, Yulara, NT (Environmental Initiatives) Crowne Plaza Hunter Valley, NSW (Environmental Initiatives) Crystalbrook Collection, NSW (#ResponsibleLuxury) Holiday Inn Melbourne on Flinders, VIC (Environmental Initiatives) InterContinental Hayman Island Resort, QLD (Environmental Initiatives) Little National Hotel, Canberra, ACT (Environmental Initiatives)

Novotel & ibis Melbourne Central, VIC (Think Local, Act Global) Sofitel Sydney Darling Harbour, NSW (Environmental Initiatives) Spicers Retreats Hotels & Lodges (Environmental Initiatives) Wildlife Retreat at Taronga, Mosman, NSW (Environmental Initiatives) RACV Royal Pines Resort, QLD (Environmental Initiatives)

Highly commended

Winner

People Awards (Australia, New Zealand and South Pacific) 26. CONCIERGE

Presented by

Enrico Angeletti, Pullman Adelaide, SA Ian Frenkel, Sofitel Sydney Darling Harbour, NSW James Spielvogel, InterContinental Melbourne the Rialto, VIC Jessica Bibbo, Mount Lofty House, SA Joel Aluague, Pullman Sydney Airport, NSW Jonathan Farrugia, Brisbane Marriott Hotel, QLD

Mark Anderson, InterContinental Sydney Double Bay, NSW Rhett Constantine, Pullman and Mercure Albert Park, VIC Shane Hilder, Pullman Bunker Bay Resort, WA Simon Kory, Novotel Sydney Darling Harbour, NSW Stefanie Wee, The Ritz-Carlton, Perth, WA Peter McBrearty, The Langham, Melbourne, VIC

Highly commended

Winner

HM Awards 2020  17

2020

27. HOTEL CHEF

Presented by

Aabhimanyu Sekar, Hilton Queenstown, New Zealand Aaron Engeler, Fairmont Resort & Spa Blue Mountains, MGallery By Sofitel, NSW Alexandre Goyard, Novotel Brisbane South Bank, QLD Aman Prasad, Novotel Sydney Central, NSW Andrew Third, Mercure Perth, WA Brian Grunewald, Four Points by Sheraton Perth, WA Chef Uelese (Wallace) Mua, Hilton Auckland, New Zealand Christian Knecht, Fiji Marriott Resort Momi Bay, Fiji Christian Meinhardt, Desert Gardens Hotel, NT Colin Chun, Hilton Sydney, NSW Corey Hume, The Rees Hotel Queenstown, New Zealand Danny Feng, The Ritz-Carlton, Perth, WA Denny Lohanda, Novotel Sydney International Airport, NSW Feng Kenny Gao, Novotel & ibis Sydney Darling Harbour, NSW Gaurav Bide, Sofitel Sydney Darling Harbour, NSW Glen Abell, Ramada Port Douglas, QLD Gursu Mertel, Epicure at Taronga Wildlife Retreat, NSW Himanshu Sharda, Novotel Geelong, VIC Jin Choi, Mount Lofty House, SA Josh Askew, Parkroyal Darling Harbour, NSW Julian Veenstra, Peppers Beach Club, QLD Kenny Tse, Ovolo Nishi, ACT Kevin Martel, Playford MGallery by Sofitel Adelaide, SA Kiki Kiki, Novotel Sydney Parramatta, NSW Leigh Roberson, Pullman Sydney Airport, NSW

Mahendra Mali, Novotel Sydney Central, NSW Marc de Passorio, SO/Auckland, New Zealand Marvin Ma, Accor Hotels Sydney Olympic Park, NSW Michael Smith, Novotel & Ibis Melbourne Central, VIC Nilesh Vidyasagar, Mercure Canberra, ACT Nirvik Ghosh, Holiday Inn Melbourne on Flinders, VIC Peter Iwanczyk, Marriott Brisbane, QLD Ramandeep Kukreja, Crowne Plaza Canberra, ACT Romain Lassiaille, Pullman Bunker bay Resort, WA Roy Giam, Sofitel Wellington Hotel, New Zealand Saju Rajappan, The Hotel Kurrajong, Canberra, ACT Sefanaia Vakacokasai, The Westin Denarau Island Resort & Spa, Fiji Selvakumar Gopalakrishnan, Surfers Paradise Marriott Resort & Spa, QLD Sercan Kesici, The William Inglis Hotel MGallery

By Sofitel, NSW Sharath Kancharla, Novotel Perth Murray Street, WA Shweta Ghate, Ibis Wellington, New Zealand Simon Quick, Crowne Plaza Terrigal Pacific, NSW Sumit Batra, Marriott Brisbane, QLD Thomas Gorringe, Pier One Sydney Harbour Hotel, NSW Thomas Pirker, Peppers Silo Launceston, TAS Uday Nathan, Novotel Melbourne Glen Waverley, VIC Wendelin Ulrich, TFE Hotels, WA

Highly commended

Winner

18  HM Awards 2020

28. FOOD AND BEVERAGE ASSOCIATE

Presented by

Aaron O'Neill, Crowne Plaza Sydney Coogee Beach, NSW Adam Forsythe, Pullman Magenta Shores Resort, WA Ahmad Ghaddar, Pullman and Mercure Brisbane King George Square, QLD Alex Mooser, Sofitel Sydney Darling Harbour, NSW Anand Unnikrishnan, View Melbourne, VIC Andrew McGie, InterContinental Perth, WA Bharat Swani, The Ritz-Carlton, Perth, WA Ben Nicholls, Accor Hotels Sydney Olympic Park, NSW Bernardo Mateus, Hotel Kurrajong Canberra, ACT Cassidy Bingon, Sydney Harbour Marriott, NSW Chris Beath, Crowne Plaza Terrigal Pacific, NSW Chris O'Connor, Accor Apartments and Leases, SA/WA/VIC/TAS Chris Ross, Novotel Sydney Darling Square, NSW Claudio Ventrice, InterContinental Sydney Double Bay, NSW Darren Lauder, Pullman Bunker Bay Resort, WA Emre Culha, View Sydney, NSW Entire F&B Team, Four Points by Sheraton Melbourne Docklands, VIC Irvin Balakrishnan, Brisbane Marriott Hotel, QLD Jack Johnson, Sofitel Fiji Resort & Spa, Fiji Jacob van Winden, Hilton Auckland, New Zealand Jared Thibault, Ovolo Hotels, QLD

Jessie Pan, Hilton Auckland, New Zealand Jock Jaiyai, Hilton Auckland, New Zealand Jonathan Bowmaker, Hilton Sydney, NSW Joshua Dows, Sheraton Grand Sydney Hyde Park, NSW Julian Torcasio, Pullman Sydney Hyde Park, NSW Justin Do, Hilton Auckland, New Zealand Kayhla Thomas, Surfers Paradise Marriott Resort & Spa, QLD Larissa Middleton, View Brisbane, QLD Liinaa Berry, Mount Lofty House, SA Madeleine O'Sullivan, Accor Apartments and Leases, VIC Maria Le Haoi, Holiday Inn Melbourne Airport, VIC Michael Mendoza, Brisbane Marriott Hotel, QLD Nicholas Moore, Crowne Plaza Terrigal Pacific, NSW Nicole Wright, Holiday Inn Melbourne On Flinders, VIC Nikoletta Szarka, Pier One Sydney Harbour Hotel, NSW Paul Brown, Accor Hotels Sydney Olympic Park, NSW Philomen Joe Poovaiya, Hyatt Regency Sydney, NSW Regina Porto, Sydney Harbour Marriott, NSW Rina Park, Sydney Harbour Marriott, NSW Robert Andren, Sofitel Auckland Viaduct Harbour & So/ Auckland, New Zealand Scott Freund, Peppers Noosa Resort & Villas, QLD Veronika Hojdarova, Novotel Sydney Darling Harbour, NSW

Highly commended

Winner

HM Awards 2020  19

2020

29. HUMAN RESOURCES ASSOCIATE

Presented by

Amanda Isacson, Novotel & ibis Sydney Darling Harbour, NSW Bronwyn Francis, Pullman Magenta Shores Resort, NSW Catalina Rueda, Pier One Sydney Harbour Hotel, NSW Catherine Monaghan, Novotel Queenstown Lakeside, New Zealand Clancy Lyons, Hilton Queenstown, New Zealand Clara Mora Barrientos, Mercure Queenstown, New Zealand David Munoz, Novotel Melbourne Glen Waverley, VIC Deborah Cunningham, Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel, NSW Farrah Shazleen, Marriott International Fiji, Fiji Gary Kelly, Novotel & Ibis Mebourne Central, VIC Hayley Guy, Holiday Inn Melbourne On Flinders, VIC Jennifer Roach, View Hotels, Australia Kristy Stanton, Novotel Sydney Parramatta, NSW Kylie Mitchell, Sheraton Grand Mirage Resort & Surfers Paradise Marriott Gold Coast, QLD Laura Laybourne, Novotel Geelong, VIC Lydia MacDonell, Accor Apartments and Leases, VIC/TAS/SA/WA

Martina Sacchetti, Sofitel Sydney Wentworth, NSW Megan Rodger, Four Points by Sheraton Sydney, NSW Melissa Inglis, Sheraton Grand Mirage Resort & Surfers Paradise Marriott Gold Coast, QLD Mereoni Gusuivalu, Sofitel Fiji Resort & Spa, Fiji Michelle Rutishauser, Crowne Plaza Canberra & National Convention Centre Canberra, ACT Nicole Downs, Ovolo Hotels, Australia Pauline Fallon, Novotel Sydney Darling Square, NSW Rachel Devonport, InterContinental Sydney Double Bay, NSW Rahel Wheatley, Sydney Harbour Marriott, NSW Rosie Theakos, Element Melbourne Richmond, VIC Sally Hunia, Pullman Rotorua, New Zealand Sally Morris, The Como Melbourne, VIC Samantha Georgiou, Sofitel Sydney Darling Harbour, NSW Sarah Miller, Brisbane Marriott Hotel, QLD Simon Tufrey, Wyndham Destinations Asia-Pacific, QLD Tamika Abboud, Sheraton Grand Sydney Hyde Park, NSW

Highly commended

Winner

20  HM Awards 2020

30. SALES AND MARKETING ASSOCIATE

Presented by

Allison Roberts, TFE Hotels, Australia Amanda Green, Mount Lofty House, SA Carla Surace, Element Melbourne Richmond, VIC Chloe Yin, Holiday Inn Potts Point Sydney, NSW Christine Lee, Ovolo Hotels, Australia Dushy Wanigatunga, Novotel Melbourne Glen Waverley, VIC Dustin Mifflin, Doma Hotels, ACT Emily Potts, Mercure Canberra, ACT Emma Jones, Accor Apartments and Leases, Australia Emma Perham, Crowne Plaza Terrigal Pacific, NSW Jason Piper, Crowne Plaza Hawkesbury Valley, NSW Javed Shameem, Marriott International Hotels & Resorts Fiji Jodie Goodwin, Accor Hotels Sydney Olympic Park, NSW Justine Clarke, Crowne Plaza Surfers Paradise, NSW Leisa Wood, Crowne Plaza Hunter Valley, NSW Lorna Groves, Wyndham Destinations Asia Pacific Louise Pyne, Holiday Inn Melbourne On Flinders, VIC Maisie Robson, The Ritz-Carlton, Perth, WA Mandy Walsh, Novotel Brisbane South Bank, QLD Marco Warren, Pullman Sydney Airport, NSW Maria Santiandreu, Hilton Queenstown, New Zealand

Marie Heritage, InterContinental Sydney, NSW Mark Newey, Pullman Sydney Hyde Park & Novotel Sydney Central, NSW Mark Wayper, Novotel Brisbane South Bank, QLD Mary Bills, Mount Lofty House, SA Megan Jeganathan, Crowne Plaza Sydney Coogee Beach, NSW Mel Leyn, Playford MGallery by Sofitel Adelaide, SA Natasha Seymour, IHG Western Australia, WA Nathan Gadd, Sheraton Grand Mirage Resort Port Douglas, QLD Nicole Klower, Novotel & ibis Sydney Darling Harbour, NSW Nikki George, Novotel Sydney Parramatta, NSW Preston Lee, Sofitel Sydney Darling Harbour, NSW Rebecca Sproule, Ibis Sydney Airport / Ibis Budget Sydney East, NSW Roger Tait, Wyndham Hotels & Resorts Ron Tay, Novotel Sydney Darling Square, NSW Sandy Lombardi, Mercure Perth, WA Sarah Halliday, InterContinental Sydney Double Bay, NSW Stefan Staltare, Holiday Inn Sydney Airport, NSW Tess Temperley, Brisbane Marriott Hotel, QLD

Highly commended

Winner

31. COMMUNICATIONS ASSOCIATE

Presented by

Caroline Davidson, The Rees Hotel Queenstown, New Zealand Chiara Dichiera, The Ritz-Carlton, Perth, WA Chris Logan, Wyndham Destinations Asia-Pacific, QLD Chris Waite, InterContinental Hotels Group Jodi Clark, TFE Hotels, Australia Karena Noble, Voyages Indigenous Tourism Australia (former role)

Michael Morcos, Event Hospitality & Entertainment Nanna Browning, Mount Lofty House, Crafers, SA Peter Hook, Schwartz Family Co, Australia Sarah Davis, Pier One Sydney Harbour, NSW Tara Bishop, The Langham, Melbourne, VIC Yasmin Formosa, Hilton Australasia

Highly commended

Winner

HM Awards 2020  21

2020

32. FRONT OFFICE ASSOCIATE

Presented by

Alyce Bayliss, Pullman Magenta Shores, NSW Amali Perera, ibis Sydney Darling Harbour, NSW Amber Linsket, Surfers Paradise Marriott Resort & Spa, QLD Andrew Darjani, Crowne Plaza Sydney Coogee Beach, NSW Anuj Singh, Novotel Sydney Darling Square, NSW Benjamin Kiss, Wildlife Retreat at Taronga, NSW Brian Fegan, The Larwill - Art Series, VIC Chau Minh Phan, Crowne Plaza Hunter Valley, NSW Dakotah Bishop, Sofitel Auckland Viaduct Harbour, New Zealand Elise Lord, View Melbourne, VIC Elise Martin, Mercure Sydney Parramatta, NSW Feras Ahmad, Pullman Sydney Hyde Park, NSW Ilisha Waring, Mount Lofty House, SA Jack Hamilton, Novotel Sydney Darling Harbour, NSW Jason Cleasby, Hilton Sydney, NSW Jeremy Ryan, Holiday Inn Potts Point, NSW Jessica Sykes, The Star Gold Coast, QLD John Mifsud, Silkari Lagoons Port Douglas, QLD Katie Whitton, Mantra Twin Towns, NSW Laetitia Donohoe, Novotel Perth Murray Street, WA Ljiljana Miric, The Ritz-Carlton, Perth, WA

Luis Oviedo Vergara, Four Points by Sheraton Sydney, Central Park, NSW Lydia Herd, Novotel Sydney Manly Pacific, NSW Maike Lawrence-Brown, Grand Mercure Basildene Manor, WA Marina Silva, Hotel St Moritz Queenstown, New Zealand Mark Hotchin, Wyndham Surfers Paradise, QLD Mel Fatongiatau, Hilton Auckland, New Zealand Michelle Bonilla, Sofitel Sydney Wentworth, NSW Monet Radisavlyevic, Sofitel Sydney Darling Harbour, NSW Patrick Boulton, Accor Apartments and Leases, VIC Petrice McCord, Brisbane Marriott Hotel, QLD Rebecca Lee, Pullman Sydney Airport, NSW Roberto Troia, Four Points by Sheraton Melbourne Docklands, VIC Salman Dhelvi, Hilton Auckland, New Zealand Sam Wolfgram, Holiday Inn Melbourne On Flinders, VIC Sridhar Rajagopal, Pier One Sydney Harbour Hotel, NSW Thomas Langley, Sofitel Sydney Wentworth, NSW Tiara Jang, InterContinental Sydney Double Bay, NSW Varun Mathur, Ibis Sydney Airport, NSW

Highly commended

Winner

33. FINANCE ASSOCIATE

Presented by

Aika Kawasaki, Marriott International, Australia Alden Kho, Pullman Sydney Hyde Park, NSW Aman Chand, Sofitel Fiji Resort & Spa, Fiji Atul Choudhary, Fiji Marriott Resort Momi Bay, Fiji Ben Quagliarella, Accor Apartments & Leases, Australia Carlos Pereda, Brisbane Marriott Hotel, QLD Chanyapak (Pum) Wathanyu, Sofitel Sydney Darling Harbour, NSW Chloe Nguyen, Ovolo Hotels, Australia Chris Perry, Crowne Plaza Terrigal Pacific, NSW Courtney Prabeer, Sheraton Grand Sydney Hyde Park, NSW Donna Probyn, Novotel Melbourne Glen Waverley, VIC Edith Tao, Novotel & ibis Sydney Darling Harbour, NSW

Faizee Ali, Sheraton Fiji Resort, Fiji Heng Chang, Holiday Inn Melbourne Airport, VIC Janne Bowtell, Accor Apartments & Leases, Australia Kurt Thomas, Novotel Sydney International Airport, NSW Lester Adams, IHG Western Australia, WA Ni Pham, The Ritz-Carlton, Perth, WA Roger Lamond, Hotel St Moritz Queenstown, New Zealand Rolando Moura, InterContinental Sydney Double Bay, NSW Sandeep Saini, View Hotels, Australia Shannon Shi, Melbourne Marriott Hotel, VIC Tara Baumgartner, Fairmont Resort & Spa Blue Mountains, MGallery By Sofitel, NSW Wendy Van Der Walt, Accor NZ, New Zealand

Highly commended

Winner

22  HM Awards 2020

34. REVENUE MANAGEMENT ASSOCIATE

Presented by

Amy Lembke, Parkroyal Darling Harbour, NSW Anais Ryngaert, Novotel Brisbane South Bank, QLD Brooke Lavercombe, The Como Melbourne, VIC Dean Duan, Hilton Auckland, New Zealand Deidre Kanj, IHG Australia Fready Goenawan, Ovolo Inchcolm & The Valley Brisbane, QLD Gillian O'Keeffe, Pullman Sydney Airport, NSW Greg Campbell, Novotel Queenstown Lakeside, New Zealand Joanna Millwater, View Hotels Josh Hartley, TFE Hotels Australia Juan Munoz Panos, Marriott International Fiji and Samoa Kate Watt, The Star Gold Coast, QLD Kieran Townsend, IHG Australia Masha Gorodetsky, Novotel Sydney Manly Pacific, NSW

Melanie Cooper, Ibis Sydney Airport, NSW Monique Curry, IHG Australasia, Australia Muhammad Zeeshan, Four Seasons Hotel Sydney, NSW Natasha McDonald, Mount Lofty House, SA Navtej Mangat, Fairmont Resort & Spa Blue Mountains, MGallery By Sofitel, NSW Rosalind MacDonald, Crowne Plaza Sydney Coogee Beach, NSW Samantha Donnelly, Accor Apartments & Leases, Australia Simon Balmano, Accor Apartments & Leases, Australia Surajit Sinha, The Ritz-Carlton, Perth, WA Syndy Lee, Sofitel Sydney Darling Harbour, NSW Teena Rajkumar, Intercontinental Sydney Double Bay, NSW Virginia Chang, IHG Australia

Highly commended

Winner

35. HOUSEKEEPER

Presented by

Achour Odicho, Hotel Grand Chancellor, Melbourne, VIC Albertina Tjhie, Novotel Canberra, ACT Angela Senescall, Hilton Surfers Paradise, QLD Ann-Maree Knowles, Hotel Kurrajong, ACT Bijay Maharjan, Sofitel Sydney Darling Harbour, NSW Bubu Kridsaneepaiboon, Accor Apartments and Leases, Australia Carolina Pelisoli, Novotel Queenstown Lakeside, New Zealand Christian Tapia, Pullman Quay Grand Sydney Harbour, NSW Daniel Moxham, Pullman Sydney Airport, NSW Deborah Ali, Novotel Sydney Parramatta, NSW Devi Ash, Pullman Adelaide, SA Dolly McCallum, Mantra Pandanas and Mantra Esplanade, QLD Henrieta Dobaiova, Vibe Darling Harbour, NSW Irina Rynne, Sheraton Grand Mirage Resort Port Douglas, QLD Jacqueline Hargreaves, RACV Royal Pines Resort, QLD Jennifer Garratt, Novotel Sydney Central, NSW Jonamel Diola, The Adnate Hotel, WA Keshni Raj, Rydges Parramatta, NSW Leeanne Royal, Wyndham Destinations Asia Pacific, QLD

Li Ling Brockway, Novotel Melbourne Glen Waverley, VIC Marcia Cobb, Novotel Newcastle Hotel, NSW Mereisi Seed, Atura Adelaide Airport, SA Michelle Martin, Novotel Sydney Central, NSW Mitra Urme, Adina Apartment Hotel Darling Harbour, NSW Narjit Tamang, Novotel Geelong, VIC Neelika Kulasinghe, Pullman on the Park, Melbourne, VIC Nitesh Shrestha, Novotel & ibis Sydney Darling Harbour, NSW Oksana Elipot, Mercure Belconnen, ACT Ovi Chowdhury, Accor Hotels Sydney Olympic Park, NSW Paula Ignacio, Crown Metropol Perth, WA Puja Lama, Oaks Melbourne on Market Hotel, VIC Ray Bisby, Fairmont Resort & Spa Blue Mountains, MGallery

By Sofitel, NSW Renee Taihia, View Hotel Brisbane, QLD Rhonda Campbell, Crowne Plaza Hunter Valley, NSW Sakshi, Novotel & Ibis Wellington, New Zealand Sharleen Wells, ibis Styles Kingsgate, Melbourne, VIC Sharon Gibson, Crowne Plaza Christchurch, New Zealand Shirley Hanson, Marriott Brisbane, QLD Tiffany Egan, Crowne Plaza Surfers Paradise, QLD

Highly commended

Winner

HM Awards 2020  23

2020

36. HOTEL ENGINEER

Presented by

Anton Van Den Brink, Sheraton Grand Sydney Hyde Park, NSW Anura Yapa, Shangri-La Hotel Sydney, NSW Ben Harris, Accor NZ, New Zealand Cameron Wells, Mantra Esplanade, QLD Chris Diana, Surfers Paradise Marriott Resort & Spa, QLD Costas Georgiou, Novotel Sydney International Airport, NSW David Hayes, Crowne Plaza Terrigal Pacific, NSW Desmond Meyfarth, Pullman Rotorua, New Zealand

Gerard Johnston, DoubleTree by Hilton Perth Northbridge, WA Juanito Roque, Novotel & ibis Sydney Darling Harbour, NSW Kirk Waring, Mantra Chatswood, NSW Michael Bowley, Accor Apartments and Leases, Australia Muni Pillay, Fiji Marriott Resort Momi Bay, Fiji Omalaka Panagoda, Crowne Plaza Canberra, ACT Paul Raju, The Westin Denarau Island Resort & Spa, Fiji Reliance Roneel Singh, Sofitel Fiji Resort & Spa, Fiji Warren Franks, InterContinental Sydney Double Bay, NSW

Highly commended

Winner

37. RISING STAR

Presented by

Aaron Glenn, Accor Apartments and Leases, Australia Amanda Miyagusuku, Novotel Queenstown Lakeside, New Zealand Amanpreet Singh, Holiday Inn Express and Suites Queenstown, New Zealand Andrew MacDonald, Holiday Inn Sydney Airport, NSW Ashleigh Robertson, The Westin Melbourne, VIC Ashleigh Vassallo, Pullman Sydney Hyde Park, NSW Cassandra Hicking, Epicure at Taronga, NSW Chantelle Power, Holiday Inn Melbourne On Flinders, VIC Chase Mullen, Pullman Magenta Shores Resort, NSW Claudio Ventrice, InterContinental Sydney Double Bay, NSW Daniel Hitchenson, Sheraton Grand Mirage Resort Gold Coast, QLD Eloise Green, Crowne Plaza Sydney Coogee Beach, NSW Emmi Mae Luke, Holiday Inn Express Newcastle, NSW Filomena Marzella, Fairmont Resort & Spa Blue Mountains, MGallery By Sofitel, NSW Fiona Sinclair, Sheraton Fiji Resort, Fiji Forrest Stone, Mantra Southbank Brisbane, QLD Jacqui Paurini, Novotel & ibis Sydney Darling Harbour, NSW Jadene Croft, Ayers Rock Resort, NT Jana Taylor, Crowne Plaza Canberra & National Convention Centre Canberra, ACT Jelina Turnbull, Accor NSW/ACT Jonathan Farrugia, Brisbane Marriott Hotel QLD Karina Stone, Pullman Magenta Shores, NSW

Kate Fitzhenry, Accor Apartments & Leases, Australia Kelsey Neale, Mercure Canberra, ACT Kevin Tiah, Pullman Sydney Hyde Park, NSW Lachlan Franklin, The Sebel Manly Beach, NSW Likhitha Samineni, Pullman Melbourne Albert Park, VIC Maria Moshovis, Sheraton Grand Mirage Resort Gold Coast, QLD Mika Jakic, Wyndham Destinations Asia Pacific, QLD Nicolette Ng, Novotel Sydney Central, NSW Nina Klages, Pullman Magenta Shores Resort, NSW Paige Denmeade, Crowne Plaza Surfers Paradise, QLD Paula Cazarine, Sofitel Sydney Wentworth, NSW Rafael Mendoza, SO/Auckland, New Zealand Richmond Sear, Ibis Styles Orange, NSW Ricky Liau, Ovolo Nishi Canberra, ACT Robin Tolsma, The Ritz-Carlton, Perth, WA Sahash Adhikari, Holiday Inn Sydney Airport, NSW Sarah Hemsley, Accor Hotels Sydney Olympic Park, NSW Sarah Smith, Novotel Perth Murray Street, WA Sary Tellez, Novotel Melbourne South Wharf, VIC Stephanie Scott, Pullman Sydney Airport, NSW Tharini Wattegama, Pullman Sydney Hyde Park, NSW Thu Pham, Sheraton Grand Sydney Hyde Park, NSW Tom Henry, Pullman Bunker Bay Resort, WA Trent Pigram, Sofitel Sydney Darling Harbour, NSW Ximena Davila, Pier One Sydney Harbour Hotel, NSW Yan Myo Latt, Accor Hotels Sydney Olympic Park, NSW

Highly commended

Winner

24 HM Awards 2020

Major Awards

38. ASHLEY SPENCER SERVICE TO THE INDUSTRY AWARD

Presented by

Winner

39. SOUTH PACIFIC GENERAL MANAGER

Presented by

Charles Homsy, Radisson Blu Resort, Fiji Darren Shaw, Outrigger Fiji Beach Resort, Fiji Geoff Haigh, The Stanley Hotel & Suites, Papua New Guinea James McCann, Yasawa Island Resort and Spa, Fiji Lachlan Walker, InterContinental Fiji Resort & Spa, Fiji Marcus Niszow, Pacific Resort Hotel Group, Cook Islands Neeraj Chadha, Marriott International Fiji & Samoa, Fiji

Rashmi Tulsiani, Holiday Inn Port Moresby, Papua New Guinea Steve Anstey, Likuliku and Malolo Island Resorts, Fiji Steven Andrews, Castaway Island, Fiji Vincent Macquet, Sofitel Fiji Resort and Spa, Fiji Francis Lee, Shangri-La’s Fijian Resort and Spa, Fiji

Highly commended

Winner

40. NEW ZEALAND GENERAL MANAGER

Presented by

Clinton Farley, The Hotel Britomart, Auckland Franz Mascarenhas, Cordis Auckland Jamie O’Donnell, Oaks Wellington Hotel Jim Moore, Novotel Queenstown Lakeside Jo Finnigan, Hotel St Moritz, Queenstown Lynley McKinnon, Chateau Marlborough Mark Rose, The Rees Hotel Queenstown

Melissa Gosselin, Travelodge Wellington Richard Rooney, Wharekauhau Estate, Featherston Scott Hamilton, InterContinental Wellington Stephen Gould, Sofitel Auckland Viaduct Harbour & SO/Auckland Zac Lumsden, Grand Mercure Auckland

Highly commended

Winner

HM Awards 2020 25

2020

41. AUSTRALIAN GENERAL MANAGER

Presented by

Arpad Romandy, InterContinental Hayman Island Resort, QLD Belinda Paterson, Pullman Magenta Shores, NSW Carl Forrest, View Melbourne, VIC Carl Rickards, Wildlife Retreat at Taronga, Mosman, NSW Craig D’Rozario, WRAP Southbank & Oaks Southbank Melbourne, VIC D'orne Fitzpatrick, The Sebel Noosa, QLD Dario Orsini, The Ritz-Carlton, Perth, WA Emma Hynes, TFE Hotels, NSW and ACT Emma Soutter, Mantra on Kent, Mantra Sydney Central, Mantra Chatswood and BreakFree on Clarence, NSW Gaurav Wattal, Melbourne Marriott Hotel, VIC Hakim Khan-Crofts, Oaks Adelaide Embassy Suites & Oaks Adelaide Horizons Suites, SA Jean-Philippe Lagarde, Novotel Brisbane South Bank, QLD Jennifer Brown, InterContinental Sydney, NSW

Jesse Kornoff, Mount Lofty House, Crafers, SA Kyla Sippel, Mantra Circle on Cavill, QLD Lukas Wilfling, Mercure Canberra, ACT Michael Armour, Ramada Phillip Island, VIC Michael Collis, Mayfair Hotel, Adelaide, SA Michael Daviss, Pullman & Mercure Brisbane King George Square, QLD Nathan Cox, Accor Hotels Sydney Olympic Park, NSW Preston Miskelly, Crowne Plaza Melbourne, VIC Ryan South, Crowne Plaza Terrigal Pacific, NSW Sandra Smith, Holiday Inn Melbourne on Flinders, VIC Shaun O’Bryan, Oaks Cypress Lakes Resort & Elysia Wellness Retreat, NSW Vicky Stasous, Novotel Sydney Darling Harbour, NSW Yun Bai, Oaks Hervey Bay Resort, QLD

Highly commended

Winner

42. SERVICE TO THE COMMUNITY

Presented by

Accor (Bushfire Disaster Relief Appeal) Accor (ALL Heartist Fund) Atura Blacktown, NSW Best Western Plus Travel Inn, Carlton, VIC Brisbane Marriott Hotel, QLD Hilton Brisbane, QLD ibis Newcastle, NSW Marriott International Fiji

Mount Lofty House, Crafers, SA Novotel Geelong, VIC Oaks Hotels, Resorts & Suites Pacific Suites Canberra, ACT Quest Apartment Hotels The Hotel Kurrajong, Canberra, ACT Wildlife Retreat at Taronga, Mosman, NSW Wyndham Hotels & Resorts

Highly commended

Winner

26 HM Awards 2020

43. HOTEL BRAND OF THE YEAR

Presented by

Adina Crowne Plaza Four Seasons Hotels and Resorts Hilton Holiday Inn Express Hyatt Regency InterContinental Hotels and Resorts Langham Little National Marriott Hotels Novotel Hotels & Resorts Ovolo

Park Hyatt QT Hotels Quest Apartment Hotels Radisson Blu Shangri-La Sofitel Spicers The Ritz-Carlton The Westin Hotels and Resorts Veriu Hotels and Suites Vibe Hotels

Highly commended

Winner

44. ACCOMMODATION CHAIN OF THE YEAR

Presented by

Accor Best Western Choice Hotels Asia-Pac Crystalbrook Collection DOMA Group EVENT Hospitality & Entertainment Hilton Hyatt Hotels and Resorts InterContinental Hotels Group Lancemore Group Langham Hospitality Group Marriott International

Minor Hotels Next Story Group Outrigger Hospitality Group Ovolo Group Quest Apartment Hotels Radisson Hotel Group TFE Hotels The Star Entertainment Group Unlisted Collection View Hotels Wyndham Hotels and Resorts

Highly commended

Winner

45. AUSTRALASIAN HOTEL OF THE YEAR

Presented by

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel, NSW InterContinental Hayman Island Resort, QLD Mount Lofty House, Crafers, SA Ovolo Woolloomooloo, NSW Pacific Resort Aitutaki, Cook Islands Park Hyatt Sydney, NSW Peppers Cradle Mountain Lodge, TAS

qualia, Hamilton Island, QLD Sheraton Grand Sydney Hyde Park, NSW Sofitel Sydney Darling Harbour, NSW The Darling, Sydney, NSW The Langham, Sydney, NSW The Ritz-Carlton, Perth, WA Wildlife Retreat at Taronga, Mosman, NSW

Highly commended

Winner

HM Awards 2020  27

2020

46. HM MAGAZINE AUSTRALASIAN HOTELIER OF THE YEAR

Presented by

Antony Ritch, TFE Hotels Barry Robinson, Wyndham Destinations Craig Hooley, Minor Hotels Dave Baswal, Ovolo Hotels David Mansfield, Quest Apartment Hotels Geoff York, Crystalbrook Collection Graham Perry, Best Western Graham Yan, Heritage Hotel Management Heidi Kunkel, Hilton Julian Clark, Lancemore Group Jure Domazet, Doma Group Leanne Harwood, InterContinental Hotels Group

Mark Bullock, Radisson Hotel Group Matt Bekier, The Star Entertainment Group Norman Arundel, Event Hospitality & Entertainment Paul Fischmann, 8hotels Peter Crinis, Crown Hotels Robert Dawson, Hyatt Hotels Sean Hunt, Marriott International Simon McGrath, Accor Sudesh Jhunjhnuwala, Sudima Hotels Trent Fraser, Choice Hotels Asia-Pac Zed Sanjana, Veriu Hotels and Suites

Highly commended

Winnerr

47. HM MAGAZINE ASIA-PACIFIC HOTELIER OF THE YEAR

Presented by

Alan Watts, Hilton Arthur Kiong, Far East Hospitality Beng Chee Lim, Shangri-La Hotels and Resorts Choe Peng Sum, Frasers Hospitality Craig Bond, Onyx Hospitality Group Craig S. Smith, Marriott International Darren Edmonstone, Next Story Group David Udell, Hyatt Hotels Dillipraj Rajakarier, Minor Hotels Kenneth Macpherson, Intercontinental Hotels Group Gavin Faull, Swiss-Belhotel International

Girish Jhunjhnuwala, Ovolo Hotels Jeff Wagoner, Outrigger Hospitality Group John Spence, Karma Resorts Joon Aun Ooi, Wyndham Hotels and Resorts Katerina Giannouka, Radisson Hotel Group Loh Lik Peng, Unlisted Collection Mark Greedy, Destination Elite Michael Issenberg, Accor Rainer Stampfer, Four Seasons Hotels and Resorts Stefan Leser, Langham Hospitality Group Suphajee Suthumpun, Dusit International

Highly commended

Winner

48. HALL OF FAME

Winner

28  HM Awards 2020

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30  HM Awards 2020

Podium finish

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