epay world winter 2017

WINTER 2017

THE DIGITAL AGE A special spotlight on our Telco and software categories

ALSO INSIDE:

Meet Alipay Our newest partnership Win with epay Honda CR-V to be won

Bonus data with auto recharge until September

WINTER 2017

www.epayworldwide.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. epayaumarketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome H

ello everyone and welcome to the Winter 2017 edition of the epayWorld magazine. I hope the past few months have brought you great retail success and you are all benefiting from epay’s range of products.

We are very excited to officially launch our Alternative Payments category and our relationship with Alipay on page 8. Alipay is China’s leading third-party online payment platform with 450 million registered users and retailers will be poised to lure the 1.2 million Chinese tourists visiting Australia each year into your store. I encourage all of our retailers to call us to learn more and accept payments by Alipay, powered by epay in your store.

"With 1.2 million Chinese tourists and 170,000 Chinese students visiting Australia, call us to learn more and enable your epay terminal to accept payments by Alipay in your store today."

Also in this issue we pay special attention to two other important epay categories – Prepaid Telco Recharge and Prepaid Software. Our industry profiles deliver a snapshot of how these products are being used by Australians and what the future holds. They both paint a very encouraging picture for epay retailers who offer these products.

The over-the-counter Prepaid Telco market may have been declining in recent years but its overall market-share remains steady and there are more than eight million Prepaid customers in Australia. Prepaid is by far the most popular way teenagers pay for phone usage and most importantly, almost half of all Prepaid users prefer to pay for their recharge in a bricks-and-mortar store. Head to page 14 to see our feature.

Meanwhile, software spending in Australia is growing strongly and epay’s Software products are among the most popular items bought in retail stores. We offer Productivity, Creativity, Internet Security, Accounting and much more. See the feature on page 22 to find out more.

Our new POS material is now available and on page 27 we show you how you can maximise its impact in your store. Eye-catching POS material placed in various key areas of your store can increase sales, so order yours today.

Back by popular demand, we again offer you the chance to purchase our merchandised stands at half price this issue, simply send us photos of our POS material being used in your store. Head to page 27 and 29 for all the details.

Happy trading!

Kind regards, Matt Blayney Country Manager

e p a y W IN T E R 2 017

3

CONTENTS

22

12

FEATURES 12

CONFERENCE SPOTLIGHT epay recently attended a number of key conferences

14

A MOBILE NATION An infographic snapshot of the Australian Telco industry

18

WHAT’S HOT The key epay products popular with consumers right now

22

THE DIGITAL AGE We take a look at trends in the Australian software market

34

BLOG IT The best retail blog sites to check out to improve your business

REGULARS 6

THE TECH SPACE The latest gadgets and devices on the market

16

SUPPLIER PROFILE Introducing Vodafone’s new 35 day Prepaid expiry

4

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32

32

GAME REVIEWS The new Xbox and PlayStation titles out now

YOUR TV SHOWS & MOVIES. YOUR WAY.

STEP ONE Take the Netflix Gift Card to the counter and choose one of the following denominations: $20, $30, or $50

STEP TWO Go to www.netflix.com.au to redeem

STEP THREE Enter the PIN on your receipt - done!

TO ORDER YOUR NETFLIX GIFT CARDS Call epay Customer Service 1300 301 408 or email epayausupport@epayworldwide.com.au

TECHNOLOGY SPOTLIGHT

THE TECH SPACE Check out these great gift ideas consumers can purchase with the epay products available in your store.

B&O Beoplay A2 This is a powerful and portable Bluetooth speaker with a 360-degree, omni-directional sound, up to 24 hours of battery life and a rock solid aluminium core built for mobility and guaranteeing acoustic stability. It also features that famous Bang & Olufsen signature sound. bioplay.com

Fitbit Flex 2 Bangle Transform your tracker into jewellery with this beautiful accessory from Fitbit.

This hand-polished bangle, which comes in multiple different metallic finishes, is fitting for both work and a wedding.

Fitbit also do a range of other timeless, jewellery pieces. ďŹ tbit.com AVAILABLE AT JB Hi-Fi Get the Fitbit Flex 2 Bangle with the JB Hi-Fi Gift Card or thousands of other gifts in store or online.

Available in amounts of: $50/$100

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iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products.

Available in amounts of: $20/$30/$50/$100

Jaybird Freedom Wireless The smallest wireless buds ever with insanely big sound in a stunning patented securefit sweat-proof, ultra-comfort metal design. The Jaybirds feature an eight hour battery life and you can even customise sound settings to best suit your listening habits. jaybirdsport.com

TECHNOLOGY SPOTLIGHT

HP Spectre Touchscreen The new 13-inch touchscreen is the thinnest HP have ever made – measuring 13.8mm thin and 1.295kg light. It boasts 15 hours of battery plus is lightning fast with seventh generation Intel® Core™ Processors and up to 16GB of RAM. hp.com

MICROSOFT OFFICE Make the HP Spectre Touchscreen even better with the Office 365 Home software download available through epay electronics retailers.

Astro Gaming A50 Wireless Headset This headset delivers top-of-the-line acoustics, ergonomics, and durability that hardcore gamers demand. The A50 allows users to experience legendary sound and performance without the inconvenience and restrictions that come with wires. astrogaming.com PlayStation Plus Membership Spend hours playing the latest PlayStation games whilst using the Astro A5 headset. Grab a PlayStation Plus Membership card to get started.

Membership cards available: $27.95 for 3 months $69.95 for 12 months

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7

Alipay, available now through epay Why choose Alipay?

Commercial benefits

Alipay is China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments.

Instant authorisation and confirmation

450

#1

million registered Chinese users

China’s No.1 mobile payment market

through your epay terminal, payment guaranteed by epay.

Use all of our alternative payment services and access epay’s other prepaid products and

Telco, Software, Music Gaming, Online Cash, Transport Tolling, Gift and more! services:

Tourism boost

Benefits of Alipay

With 1.2 million Chinese visitors to Australia every year, and a 22 percent increase year-onyear, epay retailers can boost their revenue stream with Alipay.

epay retailers stand to receive enormous market opportunities.

• Push notifications upon arrival • Location services bring customers to your store

$8.9

• Build your own deal and display coupons to attract users • Easy to use in-app payment • Payment currencies in AUD

and and

billion is the Chinese annual spend in AUS

$14

$8k

billion is the expected rise by 2020

average spend per person

Direct flights to Australia daily

Influx during Chinese New Year

• Settlement currencies in AUD

Ongoing support • The easy to use epay terminal provides real-time authorisation of all Alipay payment requests

170k 170,000 Chinese students live here

• Face to face retailer training and hardware installation • Ongoing service and support 24/7, 365 days a year

In-store experience

1. Customer to advise they would like to pay by Alipay

2. Customer to click the ‘PAY’ icon inside Alipay APP

3. Retailer to scan the QR code and finalise transaction

POS support • Counter Stand • Window Sticker • Till Topper For more info or to order FREE POS contact epay: 1300 301 408 or epayausupport@epayworldwide.com.au

TO SIGN UP NOW: Call 1300 301 408, fax 02) 8117 9869, email signup@epayaust.com.au Business name: Business address: Business type: CELLULAR / PETROLEUM / NEWSAGENT / SUPERMARKET / GROCERY / CONVENIENCE / ELECTRICAL / RETAIL / OTHER Operating as: INDEPENDENT STORE / FRANCHISEE / INDEPENDENT CHAIN / CORPORATE CHAIN No. of stores:

Estimated monthly prepaid sales (AUD):

Member of a buying group: YES / NO Contact name: Email:

If yes, group name: Phone:

Fax:

Live at the speed of Bolt with Optus 4G Plus Experience it today

Usain Bolt Olympic Champion

With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. 4G coverage and speed will vary based on your device, location and other factors. See optus.com.au/coverage

Reasons to choose Optus Prepaid

/

4G Plus, our fastest network ever

Enjoy superfast mobile internet in loads of metro, regional and holiday areas with a compatible device

/

Optus rewards

Get rewarded with discounted movies, sport events, competitions and more when you sign up for Optus Perks

/

Great value Prepaid plans

A range of plans to suit your needs for data, talk and text and international calls.

/

Stream music data free

Available on select Prepaid plans on: Google Play Music, iHeartRadio, Pandora and Spotify. Offer ends 28/01/18

All for use in Australia. Fair Go Policy applies. Stream music up to 512kbps. Information correct until 05/10/17.

Music offer: Ends 28/01/18. Available on Google Play Music, iHeartRadio, Pandora & Spotify apps only. Streaming services subject to change at any time. Downloads, video & nonmusic content incur data charges. Subscription fees may be required. Requires data balance or MyCredit. Available on selected plans only. Full terms at optus.com.au/prepaidmusic 4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device.

Check coverage at optus.com.au/coverage Optus Perks: Eligible Optus Customers can register for Optus Perks at optusperks.com.au

CONFERENCE SPOTLIGHT

CALTEX ALL STARS CONFERENCE 2017 epay’s National Account Manager Ranjan Sahni attended this conference held at the Hilton Tokyo in March this year, which also featured convenience heavyweights such as Coca-Cola Amatil, Frucor, Nestle, Optus and Vodafone. The conference included a welcome dinner, business sessions, a trip to Kyoto and a gala dinner and awards night. Optus was named Supplier of the Year.

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CONFERENCE SPOTLIGHT

Local Hero Award winner Bill Brown (right) with Leading Edge Group General Manager Lee Scott

LEADING EDGE COMPUTERS CONFERENCE 2017 Leading Edge Computers’ annual conference was held at the SeaWorld Resort on the Gold Coast from April 27-30 earlier this year. epay’s Business Development Manager James Cowlishaw attended the event, which included tradeshow events, games night and a masquerade ball on the closing night.

Store of the Year winners Leading Edge Computers Griffith

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13

INDUSTRY PROFILE – TELCO FOCUS

A MOBILE NATION

This issue we take a look at the Australian Telco industry and create a snapshot of how we use our mobile phones in terms of data usage, where we recharge and more.

A SNAPSHOT OF MOBILE AUSTRALIANS PREPAID VS POSTPAID Even though the total number of Prepaid customers in Australia has fallen its market share has been relatively consistent throughout the period. According to data from Kantar Worldpanel, there has been a slow migration from contract to prepaid plans across all service providers, with the result that the proportion of mobile subscribers on contract plans fell from 59% at the end of 2014 to 54% at the end of 2015.

USING TWO MOBILE PHONES More than a million Australians (6 percent) use two mobile phones and over a half of these have one for work and one for play with each connected through a different service provider.

Most have both phones on a Postpaid plan (58 percent), while around one in four use one Postpaid and one Prepaid phone (27 percent) and the rest manage the recharges on two Prepaid mobiles (15 percent).

54%

8+

million

Postpaid customers have dropped from 59%

Total number of Prepaid customers

*Research provided by Paul Budde Communication Pty Ltd

6%

Or 1.14 million Aussies use two mobile phones

WHAT THIS MEANS FOR YOU Australia’s insatiable appetite for smartphones over home phones and increased mobile data usage should come as positive news for epay’s Telco retailers. The Prepaid market now offers great deals to capture these customers and it continues to hold its own against Postpaid options. And once they are a Prepaid customer, they prefer to recharge in a store like yours!

15%

Of these recharge via Prepaid

143%

Mobile penetration in Australia

*Research provided by Roy Morgan Research

WHAT YOU CAN DO Maximise the impact of Prepaid products in your store by stating loud and clear you are an epay Telco retailer.

POS Display our Telco POS material

Remind your customers about all the benefits of Prepaid

Keep our SIM packs well stocked *Research provided by ACMA

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INDUSTRY PROFILE – TELCO FOCUS

MOBILE-ONLY PHONE USER GROWTH OF THE MOBILE-ONLY PHONE USER Almost six million adult Australians (30 percent) use a mobile phone and do not have a fixed-line telephone service in the home – and this number has been steadily growing. Of these, 54 percent of those aged 25–34 and 46 percent of those aged 18–24 were mobile-only phone users. As with exclusively mobile users, those aged 65 and over were least likely to be mobile-only phone users (nine percent).

DATA DOWNLOADS Data is downloaded in ever increasing amounts in Australia and the volume done via a mobile handset increased by 69 percent between the June 2015 and June 2016 quarters.

TEENS LOVE PREPAID Nine in 10 Aussie teens now have a mobile and most are already on to their second handset. The vast majority (65 percent) are using prepaid and 35 percent are on a postpaid plan – which is a major turnaround from the ratio in the general population.

65% Of mobile teens use Prepaid

*Research provided by Roy Morgan Research

19%

16%

2.8m

Dec-12

3.4m

Dec-13

25%

4.5m

Dec-14

30%

29%

5.9m

5.2m

Dec-15

Dec-16

Jun-16

121,147 TB

Jun-15

Jun-14

71,572 TB

38,734 TB

(TB = terabytes)

*Research provided by ACMA

9 IN 10 TEENS HAVE A MOBILE HOW WE RECHARGE Prepaid mobile users still prefer to recharge at a store with 44 percent using a bricksand-mortar channel for their last recharge. Ten percent of the entire market do so in retailers like convenience stores.

44%

Of Prepaid users recharge in bricks-andmortar locations like convenience stores *Research provided by Roy Morgan Research

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15

SUPPLIER PROFILE

VODAFONE PREPAID

V

odafone now offers its $40 and above combo Prepaid customers an extra week to use their data and calls by changing the validity from 28 days to 35 days. We had a chat with the team at Vodafone about this game changer for the prepaid channel.

What does this mean for your epay retailers?

Most customers recharge $30 or less per month, so whilst having 35 day expiry means less recharges per year, it incentivises existing customers to increase from $30 to $40 recharges (increasing their yearly spend from $390 to $400). We want stores to think $40 not $30. That’s only $1 extra every recharge for loads more inclusions. Stores may also increase their prepaid customer base by switching customers from postpaid to Prepaid. Remember: We are the only Telco offering 35 day expiry, so any prepaid customer on 28 day expiry will save money and get more inclusions by switching over to Vodafone. As this offer is only effective on the $40+ combos, if you do not see a shift towards the higher denominations then this change will not affect your revenue.

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e p a y W IN T E R 2 017

What does this mean for your customers?

By bumping up to the $40 combo, customers will get double the data and an extra week to use it – meaning more value for money with less wastage and only 10 recharges a year (the equivalent to getting three months free!). This is equivalent to a 20 percent discount for our customers, which previously was something offered only a couple of times a year in supermarkets. We have also shifted our Super 1000 minutes (now with 15 Countries) down to the $40 price point, and added an additional 10 countries on the $50+ (25 Countries). What’s more is we have increased our standard data inclusions across the range.

Do current Prepaid Vodafone customers automatically get this offer when they next recharge?

No, they will need to change their plan and select the Data or Talk combo. epay retailers should advise all Vodafone Prepaid customers of this deal and how they can access it.

Can new prepaid customers get this offer?

They will receive the new inclusions and

bonus data when they activate a Starter Pack or $2 SIM on a $40 (or higher) Combo.

Do they get it on activation?

Yes, provided they activate (using a ‘starter SIM’ or ‘$2 SIM + recharge’) on the $40 Combo or higher.

Note: Non tri-fit SIMs will automatically activate on the Talk combo option and customers can switch between Talk to Data Combo on their next recharge.

What happens if customers recharge on $30 or less?

They will still get the original inclusions but won’t be eligible for the 35 day expiry (this applies to $40 and above Combos).

Does this mean epay retailers will see a drop in revenue?

Most customers recharge $30 or less per month, so whilst having 35 day expiry means less recharges per year, it incentivises existing customers to increase from $30 to $40 recharges (increasing their yearly spend from $390 to $400, and consequently increasing your margin). We want stores to think $40 not $30.

SUPPLIER PROFILE

BENEFITS OF 35 DAY EXPIRY FOR RETAILERS

MORE REVENUE

Encourage Prepaid customers to increase from $30 to $40 recharges and increase their yearly spend in your store from $390 to $400

Vodafone have simplified their core product range: Talk Combo

Data Combo

Prepaid 365

Prepaid Mobile Broadband

Infinite STD national calls, 1000 standard international minutes to up to 25 countries and great data inclusions.

Infinite STD national calls and even more data.

The long life recharge (365 days) with great pay as you go rates.

Lots of data plus rollover of unused data.

For those who call overseas, use data and want the best value.

For those who don’t need international calls.

For those who need long expiry or great international rates.

For tablet or wireless devices.

MORE CUSTOMERS

Increase your prepaid customer base by switching customers from post-paid to Prepaid

EXCLUSIVITY

Vodafone is the only Telco offering 35 day expiry, so any prepaid customer on 28 day expiry will save money and get more inclusions by switching over to Vodafone e p a y W IN T E R 2 017

17

Your personal and business foreign exchange specialists

As a sister company of epay we are proud to be able to offer preferential currency services to all of their partners and suppliers. We are one of Australia’s largest non-bank currency providers and a part of the Euronet group, a global leader in money transfer services.

Whether you’re a large business entity, small to medium sized enterprise or a private client, the underlying commitment is the same to all. We offer better rates and great customer service!

As one of the world’s largest deliverable foreign exchange providers, you can rest assured your funds are safe and secure.

Benefits HiFX offers you: Highly competitive live exchange rates A 24/7 secure online platform and access to a dedicated dealing team Zero or low transfer fees First ranking security over your funds in HiFX’s client trust accounts Access to both domestic and offshore foreign currency accounts for deposits Payment processes and solutions to make your transactions more efficient (money and time) It doesn’t cost anything to open and have an account with us

Referral code:

epay

For a free trade audit or any questions please call Stuart Talman on:

+61 (0) 2 8270 4500 or 1800 006 592 currency services eXpertly done

alternatively, email stuart.talman@hifx.com.au

Disclaimer: Unless otherwise expressly indicated, to the extent that any information contained in this flyer may be construed as advice, HIFX Ltd has not considered your objectives, financial situation and needs and you should, before acting on the advice, consider its appropriateness to your circumstances. You should obtain and read our Financial Services Guide and Product Disclosure Statement, available at www.hifx.co.nz, before making any decision regarding HIFX Ltd's products or of its associated companies. Unless expressly indicated to the contrary, the contents of this flyer and any accompanying material are not intended to be a solicitation of funds, or a recommendation to trade a financial product. To the extent permissible at law, HIFX Ltd expressly disclaims all, or any liability and responsibility to any person in respect to anything (and the consequences of anything) done or omitted to be done by any person in relation to the whole or part of the material contained in this flyer.

HIFX Ltd ABN 54 106 779 953 / AFSL No 240914 | HIFX Australia Pty Ltd ABN 78 105 106 045 / AFSL No 240917 is regulated by the Australian Securities and Investments Commission (ASIC). You can view a copy of both our Financial Services Guide and Product Disclosure Statement at www.hifx.co.nz or www.hifx.com.au .

epay NEWS

TERMINAL NEWS The NBN is coming and we don't want you to have any connectivity issues with your terminals. If you are facing any problems, epay is here to help.

We can have you up and operating smoothly on the NBN in little to no time.

Call us today on 1300 301 408 or email us at devicemgt@epayaust.com.au and one of our friendly customer service team will be in touch to look after you.

HOW WE CAN HELP A member of our customer service team will help to determine whether your terminal has Ethernet capability or not.

If it does:

We’ll talk you through connecting to the NBN router (the account is already configured) and you should be transacting in no time.

If it doesn’t:

We’ll send out a new device that is. Our customer service team will then help you install the new one as soon as possible.

Terminals with Ethernet ports are compatible with the NBN and moving over should be as simple as reconfiguring your device and changing the cable.

Our team can assist with all of this and if you need an Ethernet port version, we can arrange a swap-out within a week.

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19

TELSTRA PRE-PAID DAY2DAY®

Easy Pre-Pay from $1 a day.

Recharges start from $5 for use up to 5 days.

On Australia’s largest mobile network.

TELSTRA PRE-PAID DAY2DAY® DATA per day

CALLS AND TEXT

$1

/day

100MB

Extra data is auto-added in 100MB blocks for $1 when you exceed your included data

Unlimited

To standard Australian numbers

TELSTRA AIR® WI-FI DATA At over 900,000 Telstra Air® hotspots across Australia

ADD INTERNATIONAL CALLS FROM AUSTRALIA To standard international numbers

Unlimited with every recharge until 27 March 2018

+$1

/day extra per destination

Unlimited standard calls that day to one of these destinations.

China, India, UK, New Zealand, Hong Kong, Malaysia, Singapore, South Korea, USA and Canada.

All for use in Australia.

Inclusions expire at 11:59pm AEST each day.

$1 drawn at the start of the day at midnight, regardless of usage that day. A day is 12:00AM to 11:59PM (AEST).

THINGS YOU NEED TO KNOW. Data: Extra Data charged $1 per 100MB via auto top-up. Recharge credit excludes content purchases such as Google Play. Unlimited Standard Calls & Text: Excludes usage such as calls/text to satellite numbers and premium numbers (e.g. 19xx numbers), operator-assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. Standard rates apply. See telstra.com/prepaid. Telstra Air: Available when recharge credit. For personal use only.

The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Ltd, ABN 33 051 775 556. EOFY17_PREPAID_D2D_A1P

PRODUCT SPOTLIGHT

NEW PRODUCT ROLLOUT FEBRUARY

JUNE

Lebara Mobile

Drummond Golf

Product Type Product Name PIN

RRP

$5 International calling pack $5

Barcode

Product Type Product Name

RRP

Barcode

9342016002717

POSA

BH Drummond Golf $50

$50

076750171833

BH Kathmandu $50

$50

076750110443

BH Typo $30

$30

076750165399

BH Cotton On $30

$30

076750145216

BH BONDS $30

$30

076750186257

BH Endota Spa $50

$50

076750208553

BH Bras N Things $30

$30

076750059988

BH isubscribe $50

$50

076750237300

POSA

BH Airtasker Get it Assembled $50

$50

076750206917

BH Airtasker Get Anything Done $50

$50

076750158001

BH AMF Bowling & Laser Skirmish $30

$30

076750045837

BH Dusk $30

$30

076750084690

BH Jeans West $50

$50

0 76750040764

BH The Ultimate Kids Card $30

$30

076750214769

BH City Beach $50

$50

076750129940

BH Good Food $50

$50

076750205002

BH Nintendo $15

$15

076750151101

$50

076750138591

Kathmandu

MARCH

POSA

Optus SIM Product Type Product Name

RRP

Barcode

Typo

POSA

Optus $10 SIM HYBRID AUS

$10

76750266218

POSA

POSA

Optus $30 SIM HYBRID AUS

$30

76750266225

Cotton On

POSA

Optus $40 SIM HYBRID AUS

$40

76750266232

POSA BONDS

APRIL

POSA

BEST Restaurants Product Type Product Name

RRP

Barcode

Endota Spa

POSA

BEST Restaurants $50

$50

76750220494

POSA

POSA

BEST Restaurants $100

$100

76750220500

Bras N Things POSA

BEST Spas POSA

BEST Spas $50

$50

76750176029

isubscribe

POSA

BEST Spas $100

$100

76750177262

POSA Airtasker

MAY Adobe Acrobat Barcode Product Type Product Name Adobe Acrobat DC Standard POSA 17 WIN COM-B Adobe Acrobat DC Pro 17 POSA MAC EDU-B Adobe Acrobat DC Pro 17 POSA WIN EDU-B Adobe Acrobat DC Pro 17 POSA MAC COM-B Adobe Acrobat DC Pro 17 POSA WIN COM-B Adobe Acrobat Magstrip Adobe Acrobat DC Standard POSA 17 WIN COM-M Adobe Acrobat DC Pro 17 POSA MAC EDU-M Adobe Acrobat DC Pro 17 POSA WIN EDU-M Adobe Acrobat DC Pro 17 POSA WIN COM-M Adobe Acrobat DC Pro 17 POSA MAC COM-M

RRP

Barcode

POSA

$489

5051254639275

AMF Bowling & Laser Skirmish

$169

5051254639244

$169

5051254639237

$739

5051254639220

$739

5051254639213

POSA Dusk POSA Jeans West POSA

The Ultimate Kids Card POSA

$489

5051254639374

$169

5051254639268

$169

5051254639251

$739

5051254639299

$739

5051254639282

City Beach POSA Good Food POSA Nintendo POSA

Freedom Furniture POSA

BH Freedom Furniture $50

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21

INDUSTRY PROFILE – SOFTWARE FOCUS

THE DIGITAL AGE

Continuing our features on epay’s key categories, we take a look at Australia’s software market and how it is faring, what the key products are and how they can benefit retailers.

THE KEY PRODUCTS epay’s Prepaid Software categories, which include Productivity, Creativity, Internet Security, Accounting and so much more have Australians covered. In recent Roy Morgan research, which identified what retail products were bought by Australians aged 14 and over, three different sectors of the epay software market made the top 10. Music for download was fifth on the list with a 4.8 percent share of the entire market while computer software was eighth (3.5 percent) and gaming software ninth (3.2 percent). These findings should only increase year on year as people turn even more to digital enhancements in their lives and epay retailers, if they haven’t already, should be jumping on this bandwagon now.

PRODUCTIVITY We’ve got people’s dayto-day computer needs sorted with some of the biggest names in software available. Choose from the likes of the Microsoft Office Suite of products or Adobe Acrobat PDF Viewing software.

INTERNET SECURITY Protecting yourself and your business online has never been more important and you’re more than covered with epay which boasts world leading products Trend Micro, Symantec and Kaspersky.

CREATIVITY Let your digital imagination go wild with our software products designed for creative thinkers and young professionals for both PC and Mac. Adobe has you covered in this department.

ACCOUNTING & MORE! Target the many Australians using MYOB accounting software and stock our products in your store. epay also has a wide range of other computing and software products for you to use to capitalise on this growing market.

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e p a y W IN T E R 2 017

INDUSTRY PROFILE – SOFTWARE FOCUS WHAT THIS MEANS FOR YOU Australians need epay’s software products for every facet of their lives – whether they’re doing their books, being attacked by ransomware, wanting to stream music or accessing the latest gaming titles. Be ready to service this growing trend by stocking our software products in your store.

WHAT YOU CAN DO Maximise the impact of epay’s software products in your store by stating loud and clear you have them in stock.

POS Keep products well stocked

Display our POS material

Talk to your customers about epay’s software brands

THE INDUSTRY AS A WHOLE Computer and software retailers have faced challenging trading conditions over the past five years but annual revenue is still expected to grow in the coming years. In the last two years, industry revenue has recovered somewhat, driven by an upturn in discretionary income and rising demand for the latest tech products such as tablets.

$6 3.5% billion Current annual revenue of Australia’s computer and software retailers

The market grew this much over the period 2012-2017

JB-Hi-Fi

34%

Harvey Norman

2%

The market is expected to grow this much between 2017 and 2022

Wesfarmers

15%

38%

Other

13% How the Australian market is broken down. Expect this to change significantly with Amazon’s introduction

AND MUCH, MUCH MORE… OUR SOFTWARE RANGE With epay’s software range, electronics retailers have some of the world’s most popular brands at their disposal. The Microsoft Office suite of products are consistently the most common computer programs purchased by consumers while Adobe’s products are increasingly the first choice for discerning professionals.

#1

Microsoft Office and Adobe are Australia’s most popular brands in their fields

There were more than one million ransomware attacks in Australia last year making the likes of Trend Micro and Kaspersky’s security products hugely popular

For more information about how epay’s software products can work for you, or to order a range of gift cards today, contact our friendly marketing team at epayaumarketing@epayworldwide.com.au

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PRODUCT SPOTLIGHT

WHAT’S

HOT

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These are the big ticket items with consumers right now.

ADOBE ACROBAT

GAMING GIFT CARDS

Grab these recently rolled out products from Adobe and give consumers all they need to reliably create, edit, and sign PDFs.

Make sure you’re stocking the likes of PlayStation and Xbox gift cards this winter as gamers look to while away the colder months.

BEST SPAS AND BEST RESTAURANTS

DIGITAL DOWNLOADS

Stock these great cards and give shoppers the ideal gift solution offering food and spa indulgence, redeemable at hundreds of destinations.

Always keep your Google Play and iTunes cards well stocked as they make the perfect gift for users to download music and so much more.

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MAXIMISE YOUR SALES IN 3 EASY STEPS

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OUR NEW POS MATERIAL Ensure you have epay’s vibrant point of sale material upMAXIMISE in your store

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er Mat

2

1

Ensure that your epay stock Display epay gift cards in is continually replenished a highly visible area. We YOUR SALES IN 3 EASY STEPS and offer an epay recharge, recommend a display by the along with other sales, to counter. Displays are also increase your basket spend successful at the point of entry to your store

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Ensure that your epay stock Display epay gift cards in Ensure you have epay’s is continually replenished a highly visible area. We vibrant point of sale and offer an epay recharge, recommend a display by the material up in your store pay products are highly valuable to you and your with other sales, to counter. Displays are also epay Australia along has developed a range customers. They draw visitors to your store, allowing increase basket spend successful at the point of of attractive POS itemsyour for you to order, you to become a one-stop destination for purchasing entry to your store free of charge. Our point-of-sale features a variety of products: from mobile recharge to prepaid

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gift cards (including music, movies, game cards and prepaid Visa card), as well as internet/broadband, pay products are highly valuable to you and your tolling products and a wide variety of international customers. They draw visitors to your store, allowing calling cards. All of these and more are available to you to become a one-stop destination for purchasing your customers through epay - mobile but it can be hard to A5 Counter a variety of products: from recharge to prepaid Stand communicate this(including message. gift cards music, movies, game cards and

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prepaid Visa card), as well as internet/broadband,

The popular brands on the epay network are tolling products and a wide variety of international true revenue-driving products that increase calling cards. All of these and more are available to your customers’ basket spend,epay encouraging your your customers through - but it can be hard to Till Topper 160mm x 50mm customers to visit your store time and time again. communicate this message.

It is therefore important the fact The popular brands to on highlight the epay network arethat you sell true these popular brands.

By showing off their revenue-driving products that increase your customers’ basket spend, encouraging your recognisable logos, these products will often sell A3 Poster customers to visit your store time and time again. themselves.

A4 Poster It is therefore important to highlight the fact that

However, with such apopular diverse range products and you sell these brands.

Byof showing off their brands, you may find it difficult to prepare yoursell own recognisable logos, these products will often themselves. point-of-sale materials to alert your customers to the extensive selection offer.

However, withon such a diverse range of products and brands, you may find it difficult to prepare your own

Don’t worry - epay is here to help with a bright and point-of-sale materials to alert your customers to the eye-catching range of material to suit every A6 Wobbler extensive selection on offer. retail environment.

The attractive range of pointA3 Counter Mat worry - epay is here to help with a bright and Don’t External Flagstickers of-sale items includes: instore wobblers, eye-catching range of material to xsuit every 420mm 680mm and counter along with a variety ofofoutward attractive range pointretail stands, environment.

The facing materials such as window flags and of-sale items includes: instoredecals, wobblers, stickers and counter stands, along with a variety of outward A4 Window petrol pump toppers.

Decal

facing materials such as window decals, flags and

epay’s vibrant point-of-sale petrol pump toppers. tools will let your customers know that you range epay products as well epay’s vibrant point-of-sale tools will let your as showcustomers off our fantastic brands, driving foot traffic know that you range epay products as well into yourasstore encouraging impulse purchasing. show and off our fantastic brands, driving foot traffic And ofyour all, each point-of-sale is free when into storeTO and REFRESH encouragingitem impulse purchasing.

DObest YOU WANT YOUR STORE’S And best of all, each point-of-sale item is free when you order from epay.

POS DISPLAY? SEE THE OPPOSITE PAGE FOR you order fromBEST epay.

OUR POS

PRACTISE GUIDE

recognisable supplier logos to appeal to your customers. Order now! epay Australia has developed a range of attractive POS items for you to order, free of charge. Our point-of-sale features recognisable supplier logos to appeal to your customers. Order now!

ORDER YOUR NEW POS TODAY! To order displays or POS material at any time you can contact epay Customer Service:

HOW TO ORDER Phone: 1300 301 408 YOUR FREE POS the form below) Fax: 02 8117 9869 (complete To order displays or POS material at any time Email: epayausupport@epayworldwide.com.au you can contact epay Customer Service:

Log on to: www.epayworldwide.com.au

Phone: 1300 301 408 Store Fax: 02Name: 8117 9869 (complete the form below) Email: epaysupport@epayaust.com.au RID/TID: Log on to: www.epayworldwide.com.au Store Name: Store Address: RID/TID: Store Address:

Contact Person: Number/Email:

Contact Person:

Tick the items you would like to order:

Number/Email:

Wobbler TillTopper Topper A3 CounterDecal Mat Wobbler Till Window Tick the items you would like to A4 order: A3 Poster

A4 Decal

A3 CounterTill Mat Wobbler Topper A3 Poster

A4 Decal

A5 Counter Stand

A5 Poster

A3 Poster A4 Poster A3 Counter Mat A5 Poster

Flag

Flag

Flag

POS BEST PRACTICE Highlight the fact you sell our recognisable brands by showing off their logos on our new range of POS material. epay has specific types of POS material to use in key areas of your store – as these pictures illustrate.

GREAT F O R WA L L S

A3 Poster

MA XIMUM IMPACT

A5 Counter Stand

SALES BOOSTER

A3 Counter Mat

EYE CATCHER!

Till Topper

ATTENTION GRABBER

A6 Wobbler

FIRST NS IMPRESSIO

A4 Window Decal

STREET PRESENCE

FRAME ME

A4 Poster

HALF PRICE STANDS

External Flag

Pay half price for the fully loaded gift card stands advertised on page 30.

Simply take photos of our POS material displayed in your store.

Email your photos to us at epayaumarketing@ epayworldwide. com.au

with Visit epaywin.com.au/car

ENTER ONLINE FOR YOUR CHANCE TO WIN A BRAND NEW HONDA CR-V SUV

WE’RE GIVING AWAY PRIZES REGULARLY SO BE SURE TO VISIT OUR PROMOTIONS PAGE AT EPAYWIN.COM.AU NO PURCHASE NECESSARY. Starts 00:01 Wednesday 28 September 2016 UTC (Coordinated Universal Time) / 10:01 Wednesday 28 September 2016 AEST & ends at 23:59 Wednesday 20 September 2017 UTC (Coordinate Universal Time) / 9:59 Thursday 21 September 2017 AEST. Open to residents of US, AU, UK, NZ, and CAN (Excl.

Quebec) residents 16 years or older. Enter via the Promoter’s websites. Winners will be published at tomorro.com/winners within 7 days of draw. MAXIMUM of twenty six (26) entries. The major prize is one (1) voucher to a local dealership selected by the promoter and a charitable donation to a selected charity as prescribed in the official Rules of Entry. Prize strictly awarded as advertised. There is only 1 prize being awarded in this promotion. The total prize pool is either: $40,000 AUD / NZD / CAD, $30,000 USD or £23,000 GBP. The prize is not transferable or redeemable for cash. By entering Entrants agree to join the selected advertised websites email list. By opting-in, the Promoter may share information with related companies to distribute marketing messages. Images are used for illustration purposes only and may not represent the actual prize. Any intellectual property including brand names and logos used are the property of their respective owners. The Promoter’s Privacy Policy is located at http:// rokt.com/blog/privacy-policy/ Promoter: Rokt Pte Ltd. 21 Tanjong Pagar Rd #03-02. Singapore 088444. NSW Permit No. LTPS/16/07473. ACT Permit No.TP 16/01803. SA Permit No. T16/1629.

STANDS Our range of gift card stands are available now for our epayWorld readers to order. The stands come fully loaded with gift cards and to order one or more fill in the form below and send back to our marketing team.

Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material. Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.

GO TO PG 27 TO SEE HOW TO GET THESE STANDS AT HALF PRICE

ALL STANDS COME LOADED! WITH CARDS

CLIP STRIP

16 HOOK STAND

32 HOOK STAND

NOW $35 + GST

NOW $75 + GST

NOW $279 + GST

STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products.

To order, fill in the form below and email back to epayaumarketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person Contact Number/Email Please place a tick in the corresponding circle to identify which item you would like.

Clip Strip 16 Hook Stand 32 Hook Stand

Fraud Alert DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your ďŹ ve digit sales code to anyone or let them operate your terminal alone.

Never give out voucher numbers over the phone, even if the caller claims to be from epay.

Do not give vouchers to the customer until the full valid payment has been received.

EPAY WILL NEVER, IN PERSON OR OVER THE PHONE, ASK YOU TO PRINT A VOUCHER AND ASK FOR THE CODES ON IT!

THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

For more information on fraud, visit www.scamwatch.gov.au

WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

Contact epay customer service on 1300 301 408 immediately.

Have your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 1800 333 000.

www.epayworldwide.com.au 30

e p a y W IN T E R 2 017

Key information for retailers

HOW TO DO A TERMINAL REFUND

If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed.

Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.

HOW TO REQUEST A REFUND

BY PHONE

Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted.

Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network.

Not all products can be refunded and will never be refunded if they have been used.

If you believe you have been defrauded, refer to the WHAT TO DO section

END OF DAY REPORT

Only an operator with authority to print reports can run the reports.

Press the purple Totals key, enter your Sign-On code, press Enter.

Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)

EPAY EXTRANET

This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account.

Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password.

Go to www.epayworldwide.com. au, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.

Customer service 1300 301 408 e p a y W IN T E R 2 017

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GAME REVIEWS

LEGO WORLDS $49.95 on Xbox One Worlds is an open environment made entirely of LEGO bricks which you can manipulate and populate with LEGO models. Create anything you can imagine, one brick at a time, or use largescale landscaping tools to create vast landscapes and tropical islands. Watch your creations then come to life through characters and creatures of your choice.

XBOX – WHAT’S HOT

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SNIPER ELITE 4 $99.95 on Xbox One

BRADMAN CRICKET 17 $99.95 on Xbox One

Discover unrivalled sniping freedom in the largest and most advanced World War 2 shooter ever built. Experience tactical third-person combat and epic longshots across gigantic levels as you liberate wartime Italy from the grip of Fascism.

The latest version of this iconic game brings a new, revolutionary control system which delivers the best batting, bowling and fielding experience by providing you an even greater level of variety and precision of play. Choose from some of the world's best teams and players or play as Bradman himself.

e p a y W IN T E R 2 017

XBOX LIVE GOLD MEMBERSHIP Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus, get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

FOR HONOR $59.95 on PlayStation 4 Carve a path of destruction through an intense, believable battlefield in For Honor – which was released earlier this year. Choose your warrior amongst a variety of bold Knights, brutal Vikings and deadly Samurai, each with their own weapon set and play style. For Honor offers an engaging, single-player story mode and thrilling multi-player.

PLAYSTATION – WHAT’S HOT FARPOINT $44.99 on PlayStation 4

THE SURGE $59.99 on PlayStation 4 PlayStation®Store icon_R

This is a virtual reality space adventure set on a hostile alien planet. On a mission to pick up scientists studying an anomaly near Jupiter, a sudden rupture nearby sends you and their station crashing onto an unknown alien world.

A catastrophic event has knocked you out during your first day on the job and you wake up equipped with a heavy-grade exoskeleton, in a destroyed section of the complex. Robots have gone haywire and everything wants you dead.

PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.

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BLOG IT Retail blogs allow quick, easy access to a world of expert know-how. Whether you want to increase sales, find new ways to merchandise or simply deliver better customer service, these examples are worth checking out.

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ON THE NET

W

hether it’s the long work hours, stock orders or payroll requirements, small retailers have got enough on their plate than spending time online looking for new ways to promote and operate their businesses. But, if you can spare the time, there are some amazing retail blogs out there that can transform the way you do things and we’ve selected a range of blogs that every small retailer needs to read. Whether it's new trends in retail, rewarding frequent customers or capitalising on new technologies, these online retail hubs might just have the answers you’re looking for to take that next step with your business.

retailadventuresblog.com Featuring a world of knowledge from renowned consumer consultants Rich Kizer and Georganne Bender, this blog offers readers insights to some of the world's biggest retailers. Here you will find advice on a wide range of topics – from merchandising to customer service and everything in between.

retaildesignblog.net/tag/australia/ This is the destination to head to if you want to garner insights and inspiration from the world of retail design and visual merchandising. On the Retail Design Blog, designers upload, share and comment on everything from furniture, lighting, materials, branding and using eco materials just to name a few categories.

powerretail.com.au This is a news and information resource for the online retail industry, catering for all levels of business from lounge room start-ups to established multichannel powerhouses. The site exists to help bridge the knowledge gap between what is being done and what can be done in online and multichannel retailing.

thisisretail.com.au This blog has been created to showcase the latest trends, information and breaking news in retail and digital from Australia and around the world. Focused on creative excellence, it aims at inspiring those working in the retail and digital industry, by showcasing everything from new uses of technology to installations.

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35

New 35 Day Prepaid Data Combo.

With heaps of data and more time to use it.

+ infinite standard national calls & TXT All to use in Australia.

For assistance with sales, merchandising and product information, we have a national sales team offering regular service calls. Contact YES Distribution: t 1300 730 343 w yesdistribution.com.au e sales@yesdistribution.com.au

Vodafone Power to you

The nitty gritty: Not for commercial or resale purposes. All inclusions expire after 28 days or upon next recharge, whichever occurs first. Offer not transferable or redeemable for cash. Subject to change. Data for use in Australia only. Once data inclusion is used, you will need to purchase a data add-on or recharge to continue using data. 4G: 4G available with an active prepaid recharge and 4G device. 4G in selected areas in Australia. See vodafone.com.au/coverage.