epay world spring 2018

SPRING 2018

THE PREPAID COUNTRY

We’re a people on the move who love pay-as-you-go phone deals

ALSO INSIDE Payment Revolution

The rise in mobile wallet use

Gift Card Expiration

What you need to know

WIN $250,000 with

SPRING 2018

www.epayworldwide.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome I

t’s my pleasure to bring you the Spring 2018 edition of the epayWorld magazine as we look forward to the warmer weather arriving soon and commence the countdown to Christmas.

In this issue, we continue our series of features that take a dive into epay’s key categories, with separate spotlights on the telecommunications industry and the rise in use of mobile wallets.

In the first of the two features, we discover we’re a country that loves prepaid – with more than nine million Australians using pay-as-you-go phone deals. Using prepaid is a great way to control the spend of important loved ones and there’s no surprise it’s the most preferred when it comes to teenagers – with 65 per cent of 13-19-year-olds using a prepaid service.

Go to page 8 for the full insight – where we also breakdown a few of the most popular prepaid services as well as detail how smartphone usage will continue to increase.

In our second spotlight on the rise in mobile wallet use on page 20, we point to how this is due in part to more merchants offering the services while Chinese visitors, as well as locals, take up the technology in greater numbers.

Over $12 billion was spent in Australia last year via a mobile wallet and that number is forecast to hit $20 billion by 2020. With Chinese tourists continuing to visit our shores in greater numbers than ever before – 1.25 million last year – and the likes of Alipay and WeChat Pay being such fundamental forms of payment in that country, you can see why the category is growing at an exponential rate.

“Over $12 billion was spent in Australia last year via a mobile wallet and that number is forecast to hit $20 billion by 2020.”

With the key Chinese holiday periods arriving soon, where retail spending can often boom, now would be a great time to start accepting the alternative payments of Alipay and WeChat Pay in your store. Talk to one of our customer service team today to find out more.

Also in this issue, we are proud to welcome Amazon gift cards to the epay stable of products. The US-based online retail giant now has an Australian presence at Amazon.com. au so it is the perfect time for your store to be offering these widely popular gift cards. On page 18 we show you how they will be the perfect year-round gift options for consumers and how they can benefit your store. Amazon gift cards can be used to purchase more than 17 million items sold on Amazon.com.au today – from electronics to digital books to household items.

In this edition we provide an important update for our NSW customers as we provide all you need to know about the amendments made to the Fair Trading Regulation 2018 in relation to the expiry date of gift cards purchased and sold in NSW. Go to page 12 for all the details and how they affect you.

Happy trading everyone and we’ll see you again soon in the Summer edition where we’ll show how our gift card range will provide all the tools to make Christmas a success.

Kind regards, Matt Blayney Country Manager

ep ay SPRIN G 2018

3

CONTENTS

6

FEATURES

18 34

4

ep ay SPRIN G 2018

8

THE PREPAID COUNTRY A spotlight on the Australian telecommunications industry

12

EXPIRY AMENDMENTS All you need to know about amendments made to the Fair Trading Regulation 2018

18

AMAZON GIFT CARDS We welcome Amazon to our gift card range

20

PAYMENT REVOLUTION The rise in use of mobile wallets

REGULARS 5

WHAT’S HOT The top epay products popular with consumers right now

6

GIFT GUIDE The latest gadgets and devices on the market

16

CONFERENCE SPOTLIGHT epay recently attended a number of key conferences

34

GAME REVIEWS The new Xbox and PlayStation titles out now

PRODUCT SPOTLIGHT

WHAT’S HOT These are the big ticket items with consumers right now.

Amazon

iTunes

Google Play

Amazon gift cards are the latest gift solution for all Australians and they are now available for epay retailers to order and sell in their stores. The gift cards come in $30, $50 and $100 fixed denominations plus a variable denomination card is available that can be loaded from anywhere from $30 to $500.

GO TO PAGE 18 TO SEE OUR AMAZON GIFT CARD FEATURE.

If ever there was a product to consistently have displayed at your point of sale, then gift cards from iTunes are the one. They are always on our hot product list as they make the perfect, hassle free gift for people of all ages while they are also a great way for individuals to access the amazing content on the iTunes store.

Google Play gift cards can be used to purchase a multitude of digital entertainment in the Google Play store to keep people of all ages entertained throughout the year. Choose from music, movies, TV shows, books, magazines and Android apps. You can even buy a Google Play Music subscription for unlimited access to millions of songs.

ep ay SPRIN G 2018

5

GIFT GUIDE Check out these great gift ideas consumers can purchase with the epay products available in your store.

iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products.

Available in amounts of: $20/$30/$50/$100

6

ep ay SPRIN G 2018

JBL Endurance DIVE Guaranteed to never hurt or fall out, these wireless, waterproof in-ear headphones allow you to leave your device at home with one gigabyte of memory storage (approx. 200 music tracks). And with eight hours of battery, they are ready to hit the pool, track and gym all in one day. jbl.com

Marshall Kilburn Portable This portable active speaker takes the unmistakable look and sound of Marshall, unplugs the cords and takes the show on the road. Weighing 3kg, it features an analogue knob that allows fine tuning of sound controls plus you get Bluetooth compatibility and a 3.5mm jack input for easy connectivity. marshall.com

TECHNOLOGY SPOTLIGHT PS4 Fortnite Bundle Play the gaming phenomenon of the year with the Fortnite Battle Royale bundle on the PlayStation 4 Pro. The bundle includes a wireless controller and digital bonus content featuring a player skin available first on PS4. playstation.com PlayStation Plus Membership Spend hours playing Fortnite on your PS4 console after you pick up a gift card in store.

Gift cards available: $15, $25, $50 and $100 DJI Phantom 4 Pro Plus This high-end drone captures 4k video and is optimised for aerial imaging. The ground-breaking mechanical shutter eliminates distortion that can occur when taking photos of fast moving subjects or when flying at high speed. dji.com

AVAILABLE AT JB Hi-Fi Get the DJI Phantom 4 Pro Plus with the JB Hi-Fi gift card or thousands of other gifts in store or online.

Available in amounts of: $50/$100

David Jones gift card Get The Frame by Samsung with the David Jones gift card or thousands of other gifts in store or online.

Available in amounts of: $50/$100/$150/$500

The Frame by Samsung TV and art come together to let you create a more inspiring and more entertaining home. Showcase great artwork without sacrificing the high calibre entertainment brought to you by your Samsung television. samsung.com ep ay SPRIN G 2018

7

INDUSTRY PROFILE – TELECOMMUNICATIONS

GAME OF PHONES

We take a look at the Australian telecommunications landscape in our continuing series of shining the spotlight on epay’s key categories.

DIALLING INTO AUSTRALIA

Australia remains one of the leading global adopters of the smartphone and 88 per cent of us now own at least one of them while market growth is being driven by older generations.

44.5%

Our data usage rose steeply in 2017 from the previous year – from 121 terabytes to 175tb

88%

Almost all of us own at least one smartphone

75%

Own an iPhone or a Samsung phone 8

ep ay SPRIN G 2018

INDUSTRY PROFILE – TELECOMMUNICATIONS

$313m

Exceeding data limits cost Australians a fortune last year

14%

3.1%

There has been a huge increase in 55-75 year olds owning smartphones

89%

49%

There was a real decline in prices in 2017

As data quotas have skyrocketed

SMARTPHONE USERS

Of services were supplied by the three big providers in 2017

20

MILLIONS

15 10 5 0

2015

2016

2017

2018*

2019*

2020 *

2021*

2022 *

THE PREPAID COUNTRY

Australians are a people on the move who love pay-as-you-go deals which is great news for epay’s telco retailers.

Prepaid is second behind postpaid contracts

9+ million Australians use a prepaid service

65%

15 million

Of mobile teens use prepaid

Use a postpaid service

44%

Of prepaid users recharge in bricks and mortar locations like convenience stores ep ay SPRIN G 2018

9

INDUSTRY PROFILE – TELECOMMUNICATIONS

HOT PREPAID PRODUCTS

10

Telstra $30

Optus $30

Vodafone $40

DATA: 2.5GB

DATA: 5GB

DATA: 25GB

CALLS/TEXTS: Unlimited to standard Australian numbers

CALLS/TEXTS: Unlimited to standard Australian numbers

CALLS/TEXTS: Unlimited to standard Australian numbers

INTERNATIONAL CALLS: $5 'extra credit'

INTERNATIONAL CALLS: $5 'extra credit'

INTERNATIONAL CALLS: Not included

EXPIRY: 28 days

EXPIRY: 28 days

EXPIRY: 35 days

+ Extra 15GB in the bank as users gain a 5GB bonus on their first three $30 recharges

+ Up to 10GB extra streaming on Netflix, Stan and ABC iView plus data rollover

+ Pay more to get more including a huge data allowance and extended expiry period

Belong $25

Lebara $2990

Amaysim $30

DATA: 5GB

DATA: 7GB

DATA: 5GB

CALLS/TEXTS: Unlimited to standard Australian numbers

CALLS/TEXTS: Unlimited to standard Australian numbers

CALLS/TEXTS: Unlimited to standard Australian numbers

INTERNATIONAL CALLS: Only with $5 extra per month

INTERNATIONAL CALLS: Unlimited to selected countries

INTERNATIONAL CALLS: Unlimited to selected countries

EXPIRY: 28 days

EXPIRY: 30 days

EXPIRY: 28 days

+ Keep unused data each month and store it in the bank for when you need it

+ $5 international call credit to other countries plus 13GB bonus on first recharge

+ The unlimited international calls to selected countries is a massive perk of Amaysim

ep ay SPRIN G 2018

Epic data Every recharge

Switch to Optus Prepaid Epic Data plan

5GB 30

$

15GB 40

25GB

$

50

$

Inclusions

Up to 10GB streaming data only on Positive MyData balance required. Subscriptions required.

Unlimited Talk & Text to standard national numbers

Data Rollover Up to 50GB. Recharge before expiry. Streaming data does not roll over.

Unlimited standard international calls to 15 selected destinations on $40+ recharges

28 day expiry

Switch today. Valid until 2/12/18 All for use in Australia within 28 days.

Streaming Data: Requires positive MyData balance to access. Expires within 28 days or on next recharge, whichever is earlier. Streaming services subject to change and may not have apps available on all mobile operating systems. Content such as ads, authentication and app analytics are excluded and will be deducted from any MyData balance you have. Tethering and downloads not permitted.

Unlimited Standard International Calls: Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are Canada, mainland China, France, Germany, Hong Kong, India, Ireland, Japan, Malaysia, NZ, Singapore, South Korea, Sweden, UK and USA. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.

OMC204243 (09/18)

EXPIRATION CHANGES The NSW government has made amendments to the Fair Trading Regulation 2018 in relation to the expiry date of gift cards purchased and sold in NSW. This will also effect the expiry of gift cards purchased and sold nationwide. We detail what you need to know.

WHAT ARE THE CHANGES? All gift cards sold in NSW are now deemed to have a three year minimum expiry from the date of purchase regardless of what the terms and conditions on the gift card say. There has been a transitional period in place since 31 March 2018 but that runs out on 30 September 2018. There is no issue with a gift card having an expiry period that is longer than three years. The old gift cards SKU numbers will be terminated by the end of September on all epay terminals. Therefore, every epay retailer nationwide will be affected by these changes.

WHAT DO YOU DO? You must ensure you do not run any new advertising campaigns or create any new point of sale materials that state a gift card expiry period is less than three years. You can continue to sell existing gift card stock until 30 September 2018 but please check the expiration date on the gift cards. The old SKU numbers will be terminated. See over page in regards to new cards.

12

ep ay SPRIN G 2018

INDUSTRY NEWS

ORDER NEW GIFTÂ CARDS Call epay customer service on 1300 301 408 to order new versions of gift cards.

These include information in regards to the new three year minimum expirations.

Many are ready to order and more will be available soon. Please discard any old card stock in your recycling.

ARE THERE EXEMPTIONS?

WHERE CAN YOU GET MORE INFORMATION?

There are a range of exemptions to the new three year minimum expiry periods – including a reloadable prepaid card, a card or voucher redeemable only for phone credit, internet access or any other utility and many more. For a full list of exemptions head to this URL:

For your reference, you can access more information about the changes and what they mean for you at the following URL links:

https://www.fairtrading.nsw.gov.au/about-fair-trading/ legislation-and-publications/changes-to-legislation/changesto-gift-card-expiry-dates-and-fees

https://www.legislation.nsw.gov.au/regulations/2018-37.pdf http://www.fairtrading.nsw.gov.au/ftw/About_us/Legislation/ Statements_of_regulatory_intent.page? http://www.fairtrading.nsw.gov.au/ftw/About_us/Legislation/ Changes_to_legislation/Changes_to_gift_card_terms_and_ conditions.page

The information provided herein is for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain advice with respect to any particular issue or problem. The opinions expressed herein are the opinions of the individual author and may not reflect the opinions of the company or any individual employee working within the company.

Please contact a member of the epay team if you need any assistance.

1300 301 408

support@epayworldwide.com.au ep ay SPRIN G 2018

13

1 2 3 4

5 6 7

27 AUG – 9 SEPT 8 SEPT & 15 SEPT

$50

SEPT 25-30

076750186205021189104175772201 ?

How does it work?

Go back

US Open Tennis Championship Wallabies matches in the Rugby Championship Ryder Cup Golf

29 SEPT

AFL Grand Final

30 SEPT

NRL Grand Final

4-7 OCT

Bathhurst 1000

28 OCT 6 NOV

MotoGP – Phillip Island Melbourne Spring Racing Carnival

ICE WORKS 18

epay’s Key Account Manager Philip King travelled to Singapore recently to attend the 10th i.c.e.works conference from July 30 – August 3 at the JW Marriott Singapore South Beach. The program featured insightful and informative business sessions, exciting networking opportunities in iconic locations around Singapore, an immersive study tour and the Snowball Gala Dinner.

16

ep ay SPRIN G 2018

CONFERENCE SPOTLIGHT

BP DEALER & REGIONAL 2018

epay joined over 300 attendees at Hobart’s Hotel Grand Chancellor from August 6 – 10 at the annual BP Dealer & Regional Conference. Tasmania was chosen due to the strong transformation it has been through – primarily in terms of fresh produce and tourism. There were plenary sessions throughout each day, covering topics from technology to strategy, while nights were well spent sampling the wonderful fresh produce Tasmania has to offer.

David Lau from Alipay talking about Alibaba ecosystem

CHINA MAX epay Business Development Manager James Cowlishaw

epay Business Development Manager James Cowlishaw attended the one-day ChinaMAX event held at the Amora Hotel Jamison Sydney back in June. The conference offered ATEC buyers and sellers the opportunity to participate in a Chinafocused Q&A forum led by a panel of market specialists – including Alipay’s David Lau. ep ay SPRIN G 2018

17

PRODUCT LAUNCH

GIFT CARDS FOR EVERY OCCASION With the arrival of Amazon Australia a world of opportunity has opened up for epay retailers and their customers.

THE PERFECT GIFT Amazon gift cards are the latest gift solution for all Australians and they are now available for epay retailers to order and sell in their stores. The gift cards come in $30, $50 and $100 fixed denominations plus a variable denomination card is available that can be loaded anywhere from $30 to $500.

18

ep ay SPRIN G 2018

PRODUCT LAUNCH

MILLIONS OF ITEMS Amazon gift cards can be used to purchase millions of items sold on Amazon.com.au today – from electronics to digital books to household items. They will be the perfect item for you to promote in your store all year round – to capitalise on gift giving for birthdays, anniversaries, significant holidays and so much more.

VENDOR BENEFITS

CUSTOMER BENEFITS

Global brand Drive foot traffic New revenue stream Only pay for what you sell

WHERE TO BUY

The latest must-have gift solution

Redeemable on millions of items on Amazon.com.au Fixed and variable denominations Perfect for small, medium or big gifts No fees 10 year expiry from the date of issuance

HOW TO REDEEM

Amazon gift cards are widely available already – from convenience stores to petrol stations and newsagents with many more on board every day.

Order yours today!

Go to Amazon.com.au Log in to your account Enter the claim code on the back of the gift card at checkout or Amazon.com.au/redeem Enjoy your shopping!

MORE ABOUT AMAZON Amazon launched its Retail and Marketplace offering in December of 2017. Since launch it has tripled selection across its 20-plus categories, giving customers access to over 60 million products. Amazon launched its membership program, Amazon Prime in Australia in June of this year, bringing members in Australia access to the widest selection of Prime benefits at launch for any country ever – free delivery on millions of eligible local and international items, access to exclusive and awardwinning Prime Original series and other popular movies and TV shows with Prime Video, access to over 1,000 e-books with Prime Reading, benefits for gamers with Twitch Prime, access to discounted priority delivery and more. To know more, visit www.amazon.com.au/prime.

For more information about Amazon gift cards or to order Amazon gift cards, contact epay on:

1300 301 408

support@epayworldwide.com.au ep ay SPRIN G 2018

19

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

PAYMENT PAYS OFF We take a look at the rise in mobile wallet use and how Chinese visitors to our shores are driving the revolution.

WHAT IS IT?

A mobile wallet allows consumers to pay for items using their smartphones rather than bank cards and often users get discounts and rewards for using certain apps. It is the fastest growing payment type worldwide and there are several key players dominating the market, like Alipay, WeChat Pay and more.

20

ep ay SPRIN G 2018

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

25k

25,000 retail merchants (and growing) offer mobile payment services

THE AUSTRALIAN MARKET

Mobile wallet use is skyrocketing in Australia, thanks in part to more and more merchants offering the services while Chinese visitors, as well as locals, reap the rewards from the new technology.

$12 billion Spent in Australia via mobile payments in 2017

$20 billion Projected spend in 2020

20,000

Taxis nationwide offer the Alipay payment service

HOW BIG IS IT IN CHINA?

By looking at current mobile wallet use in China we can start to see what the landscape could look like in Australia given some time to grow.

$450 million Alipay users

$4 trillion Chinese consumers spent

$300 million WeChat Pay users

48% Of all purchases are made

more than AUD $4 trillion via Alipay and WeChat Pay in 2017

via a mobile wallet

2017 150 million went overseas in 2017

2020 That number is expected to grow to 200 million by 2020 ep ay SPRIN G 2018

21

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

A DAY WITH ALIPAY

People in China are using Alipay as a one stop app to connect with friends as well as pay for a multitude of daily things. When they travel, one of the first things on their mind is where is Alipay accepted, who is a top-rated store and what are the popular items?

Take a look at how users can shape their entire lives around Alipay:

7am

8.30am

10.30am

12.30pm

3.30pm

5.30pm

8pm

10pm

wake up, connect with friends

lunch, buy street food

pay restaurant bill

travel to work, buy coffee

work break, shop online

work break, pay bills

taxi to restaurant

bedtime, top-up mobile

KEY DATES

Get on board with the likes of Alipay and WeChat Pay now and capitalise on these key Chinese holiday dates in the coming months.

National Day Golden Week Singles Day Double Twelve Christmas Day Boxing Day New Year’s Day Chinese New Year Golden Week 22

ep ay SPRIN G 2018

October 1-7 November 11 December 12 December 25 December 26 January 1 February 5 February 5-10

Switch to Optus Prepaid Our 4G Plus mobile network now covers more Australians than ever Check our coverage for your area at optus.com.au/coverage

Usain Bolt Olympic Champion

Call 1300 30 79 79 to order Prepaid SIMs today 4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan.

Coverage varies by device, location and other factors.

OPT1447BR

Alipay and WeChat Pay available now through epay What is it?

Alipay and WeChat Pay offer alternative modes of payment and millions worldwide have switched to these types of mobile wallets instead of carrying cash or cards. They offer a more user friendly and secure shopping experience as well as delivering ongoing benefits.

Alipay

WeChat Pay

• 450 million registered users • China’s No.1 mobile payment market

• 938 million monthly transactions • 10 million official accounts

China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments.

More than just a mobile messaging app, but a service that makes online and offline payment fast and convenient while connecting people, services, devices and more.

Why choose it?

Mobile wallet payments are the norm for all Chinese consumers and are used to pay for basic grocery items to high-end, luxury goods. By offering Alipay and WeChat Pay you can access endless opportunities as a growing number of Chinese visit our shores.

$11 billion spent in 2017

by Chinese in Australia

The average spend was $9000

400,000 Chinese study here 24

ep ay SPRIN G 2018

90% would use mobile payments if they could

22% increase in Chinese tourists is forecast

Direct flights to Australia daily

Influx during Chinese New Year

Location services draw customers to you

What will you get?

Instant authorisation and confirmation through your epay terminal

All settlement in AUD direct to your bank account from epay WeChat Pay

Face-to-face retailer training and hardware installation

Our retailers

24/7 service and support

Free POS Materials

Become a retailer

For more info or to order free POS material contact epay: 1300 301 408 support@epayworldwide.com.au

ep ay SPRIN G 2018

25

Your epay customers are good to go on toll roads We’ve been making some changes to make travelling on toll roads even easier.

CityLink and go via toll road accounts are now called Linkt accounts. As this new name suggests, the changes are about making our customers feel better connected, or linked. The best thing is epay customers don’t need to do anything and can continue to use epay to make payments or purchase passes.

Our name change is only the beginning. We’ve been working hard to improve the way we do things and bring you, and our customers, better experiences.

We provide tailored payment options for drivers, so whether they’re dropping in store in Melbourne, Sydney or Brisbane, there’s an option to suit the way they roll.

With epay, it’s easy to process the following payments:

Melbourne

Sydney

Brisbane

> Account top ups

> Account top ups

> Account top ups

> Toll invoice payments

> Toll notice payments

> Toll invoice and Demand Notice payments

> Pass purchases

> Pass purchases

To find out more about us and to stay informed about our products, visit linkt.com.au/tollretailers

We’re here to help.

Customers can call us on 13 33 31, 7am to 7pm, 7 days a week or visit linkt.com.au With Linkt, travelling on toll roads is even easier.

Have a technical question?

By processing toll road payments, you’re helping customers get back on the road sooner. If you need technical assistance with processing epay payments, or to request training materials, call 1300 301 408 or email support@epayworldwide.com.au

It’s better to be

MAXIMISE YOUR SALES IN 3 EASY STEPS

1

3

OUR NEW POS MATERIAL Ensure you have epay’s vibrant point of sale MAXIMISE material up in your store

e

er Mat

2

1

Ensure that your epay stock Display epay gift cards in is continually replenished a highly visible area. We YOUR SALES IN 3 EASY STEPS and offer an epay recharge, recommend a display by the along with other sales, to counter. Displays are also increase your basket spend successful at the point of entry to your store

2

3

Ensure that your epay stock Display epay gift cards in Ensure you have epay’s is continually replenished a highly visible area. We vibrant point of sale and offer an epay recharge, recommend a display by the material up in your store pay products are highly valuable to you and your with othera range sales, to counter. Displays are alsoAustraliaalong epay has developed customers. They draw visitors to your store, allowing increase your spend successful at the point of of attractive POS items for basket you to order, you to become a one-stop destination for purchasing entry to your store free of charge. Our point-of-sale features a variety of products: from mobile recharge to prepaid

e

gift cards (including music, movies, game cards and prepaid Visa card), as well as internet/broadband, pay products are highly valuable to you and your tolling A3 Posterproducts and a wide variety of international customers. They draw visitors to your store, allowing Counter calling cards. All of these andA5 more are available to you to become a one-stop destination for purchasing Stand your customers through epay but it recharge can be hard to a variety of products: from mobile to prepaid communicate this message. gift cards (including music, movies, game cards and

e

prepaid Visa card), as well as internet/broadband,

The popular brands on the epay network are tolling products and a wide variety of international true revenue-driving that increase calling cards. Allproducts of these and more are available to Till 50mm your customers’ basket spend, encouraging your your customers through epay - butTopper it can160mm be hardxto communicate this message. customers to visit your store time and time again.

It is therefore important to the highlight the fact The popular brands on epay network arethat you selltrue these popular brands.

By showing off their revenue-driving products that increase your customers’ basket spend, encouraging recognisable logos, these products will often your sell customers to visit your store time and time again.

A4 Poster themselves.

It is therefore important to highlight the fact that

However, such popular a diverse range products and youwith sell these brands.

By of showing off their recognisable logos, these products will often sell brands, you may find it difficult to prepare your own themselves. point-of-sale materials to alert your customers to the extensive selection offer.

However, with on such a diverse range of products and brands, you may find it difficult to prepare your own

Don’t worry - epay is here to help with a bright and point-of-sale materials to alert your customers to the eye-catching range of material extensive selection on offer.to suit every A6 Wobbler retail environment.

The attractive range of pointA3 Counter Mat Don’t worry - epay is here to help with External Flag a bright and of-sale items includes: instore wobblers, stickers 420mm x 680mm eye-catching range of material to suit every and counter stands, along with a variety ofofoutward pointretail environment. The attractive range A4 Window of-sale items includes: instoredecals, wobblers, stickers facing materials such as window flags and Decal and counter stands, along with a variety of outward petrol (Can be pump toppers. peeled offfacing materials such as window decals, flags and and moved) epay’s vibrant point-of-sale petrol pump toppers. tools will let your

customers know that you range epay products as well epay’s vibrant point-of-sale tools will let your as showcustomers off our fantastic driving foot traffic know thatbrands, you range epay products as well into your store and encouraging impulse purchasing. as show off our fantastic brands, driving foot traffic DObest YOU WANT REFRESH YOUR STORE’S into storeTO and encouragingitem impulse purchasing.

And ofyour all, each point-of-sale is free when POS DISPLAY? SEE THE OPPOSITE PAGE FOR And best of all, each point-of-sale item is free when you order from epay. you order fromBEST epay.

OUR POS

28

ep ay SPRIN G 2018

PRACTISE GUIDE

recognisable supplier logos to appeal to your customers. Order now! epay Australia has developed a range of attractive POS items for you to order, free of charge. Our point-of-sale features recognisable supplier logos to appeal to your customers. Order now!

ORDER YOUR NEW POS TODAY! To order displays or POS material at any time you can contact epay Customer Service:

HOW TO ORDER Phone: 1300 301 408 YOUR FREE POS the form below) Fax: 02 8117 9869 (complete ToEmail: order displays or POS material at any time support@epayworldwide.com.au you can contact epay Customer Service:

Log on to: www.epayworldwide.com.au

Phone: 1300 301 408 Store Fax: 02 Name: 8117 9869 (complete the form below) Email: epaysupport@epayaust.com.au RID/TID: Log on to: www.epayworldwide.com.au Store Name: Store Address: RID/TID: Store Address:

Contact Person: Number/Email:

Contact Person:

Tick the items you would like to order:

Number/Email:

Wobbler Till Topper A3 A6the Wobbler Topper A4Counter WindowMat Decal Tick items you Till would like to order: A3 Poster

A4 Decal A3 Poster A5 Poster A4 Poster Flag

A3 CounterTill Mat Wobbler Topper A3 Poster

A4 Decal

A5 Counter Stand

A3 Counter Mat

A5 Poster

External Flag

Flag

POS BEST PRACTICE Highlight the fact you sell our recognisable brands by showing off their logos on our new range of POS material. epay has specific types of POS material to use in key areas of your store – as these pictures illustrate.

GREAT F O R WA L L S

A3 Poster

MA XIMUM IMPACT

OUTSTANDING!

A5 Counter Stand

SALES BOOSTER

A3 Counter Mat

EYE CATCHER!

Till Topper

PEEL AND MOVE AS MUCH AS YOU LIKE!

NOW ONLY

$199 + GST ATTENTION GRABBER

A6 Wobbler

A LL NE W !

A4 Window Decal

Our 72 hook stands were $699 + GST but for a limited time our retailers can purchase these stands for the low low price of just $199 + GST. And don’t forget, all our stands come fully loaded with cards.

Go to page 31 for more details and how to order.

STREET PRESENCE

PRIDE OF PL ACE

A4 Poster

External Flag ep ay SPRIN G 2018

29

PRODUCT SPOTLIGHT

NEW PRODUCTS PRODUCT NAME

TERMINAL NAME

BARCODE

RRP

Stan $30 POSA AUS v3

Stan $30 V3

9337694046740

$30

Stan $50 POSA AUS v3

Stan $50 V3

9337694046757

$50

BH Cotton On $30 POSA AUS v2

Cotton On $30 V2

76750283284

$30

BH David Jones $100 POSA AUS v2

David Jones $100 V2

76750283390

$100

BH David Jones $50 POSA AUS v2

David Jones $50 V2

76750283406

$50

BH Drummond Golf $50 POSA AUS v2

DrummondGolf $50 V2

76750285516

$50

BH Dusk $30 POSA AUS v2

Dusk $30 V2

76750290084

$30

BH Endota Spa $50 POSA AUS v2

Endota Spa $50 V2

76750285370

$50

BH Event Cinemas $100 POSA AUS v2

EventCinemas $100 V2

76750279768

$100

BH Event Cinemas $30 POSA AUS v2

EventCinemas $30 V2

76750279737

$30

BH Event Cinemas $50 POSA AUS v2

EventCinemas $50 V2

76750279744

$50

BH Freedom $50 Home POSA AUS v2

FreedomFurntr $50 V2

76750285233

$50

BH Good Food $50 POSA AUS v2

Good Food $50 V2

76750292705

$50

BH Hoyts $100 LUX POSA AUS v2

Hoyts $100 LUX V2

76750282850

$100

BH Hoyts $30 POSA AUS v2

Hoyts $30 V2

76750282836

$30

BH Hoyts $50 POSA AUS v2

Hoyts $50 V2

76750282843

$50

BH Jeans West $50 POSA AUS v2

Jeans West $50 V2

76750290138

$50

BH Jetstar $50 POSA AUS v2

Jetstar $50 V2

76750285318

$50

BH Kathmandu $50 POSA AUS v2

Kathmandu $50 V2

76750290312

$50

BH Mitre 10 $100 POSA AUS v2

Mitre 10 $100 V2

76750285486

$100

BH Mitre 10 $50 POSA AUS v2

Mitre 10 $50 V2

76750285479

$50

BH Myer $100 POSA AUS v2

Myer $100 V2

76750290190

$100

BH Myer $50 POSA AUS v2

Myer $50 V2

76750290220

$50

BH Rebel Sport $100 POSA AUS v2

Rebel Sport $100 V2

76750282768

$100

BH Rebel Sport $30 POSA AUS v2

Rebel Sport $30 V2

76750282775

$30

BH Rebel Sport $50 POSA AUS v2

Rebel Sport $50 V2

76750282782

$50

BH Red Balloon $100 POSA AUS v2

Red Balloon $100 V2

76750240447

$100

BH Red Balloon $50 POSA AUS v2

Red Balloon $50 V2

76750240423

$50

BH Supercheap Auto $100 POSA AUS v2

SuperchpAuto $100 V2

76750282812

$100

BH Supercheap Auto $50 POSA AUS v2

SuperchpAuto $50 V2

76750282829

$50

BH Ticketmaster $50 POSA AUS v2

Ticketmaster $50 V2

76750285530

$50

BH Typo $30 POSA AUS v2

Typo $30 V2

76750283307

$30

BH Village Cinema $100 POSA AUS v2

VillageCinm $100 V2

76750292712

$100

BH Village Cinema $30 POSA AUS v2

VillageCinm $30 V2

76750292729

$30

BH Village Cinema $50 POSA AUS v2

VillageCinm $50 V2

76750292736

$50

BH Virgin Airlines $100 POSA AUS v2

Virgin AIR $100 V2

76750289927

$100

BH Virgin Airlines $50 POSA AUS v2

Virgin AIR $50 V2

76750289934

$50

30

ep ay SPRIN G 2018

DISCOUNTED STANDS Back by popular demand, our range of stands are available to our epay World readers at a discounted rate until 1st November 2018.

To order one of our stands at these special prices please fill in the order form below and send to epay customer service. The stands come fully loaded with gift cards.

Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material.

Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.

ALL STANDS COME LOADED! WITH CARDS

115cm

BEST VALUE! NOW ONLY $199 + GST

75cm

150cm

150cm

15cm

23cm

43cm

43cm

CLIP STRIP WAS $35 + GST

16 HOOK STAND WAS $75 + GST

32 HOOK STAND WAS $279 + GST

72 HOOK STAND WAS $699 + GST

NOW $17.50 + GST

NOW $37.50 + GST

NOW $139.50 + GST

NOW $199 + GST

STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products.

To order, fill in the form below and email back to marketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person Contact Number/Email Please place a tick in the corresponding circle to identify which item you would like.

Clip Strip 16 Hook Stand 32 Hook Stand 72 Hook Stand

Fraud Alert DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your five digit sales code to anyone or let them operate your terminal alone.

Do not give vouchers to the customer until the full valid payment has been received.

Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.

epay will never, in person or over the phone, ask you to print a voucher and ask for the codes on it!

THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

For more information on fraud, visit www.scamwatch.gov.au

WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

Contact epay customer service on 1300 301 408 immediately.

H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 1800 333 000.

www.epayworldwide.com.au 32

ep ay SPRIN G 2018

Key information for retailers

HOW TO DO A TERMINAL REFUND

If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed.

Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.

HOW TO REQUEST A REFUND

BY PHONE

Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted.

Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network.

Not all products can be refunded and will never be refunded if they have been used.

If you believe you have been defrauded, refer to the WHAT TO DO section

END OF DAY REPORT

O nly an operator with authority to print reports can run the reports Press the purple Totals key, enter your Sign-On code, press Enter Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)

EPAY EXTRANET

This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account.

Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password.

Go to: www.epayworldwide.com.au Then, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.

Customer service 1300 301 408 ep ay SPRIN G 2018

33

GAME REVIEWS

FIFA 19 ULTIMATE EDITION $99.95 on Xbox One Released in late September, and hot on the heels of the recent World Cup, comes the latest FIFA offering. FIFA 19 delivers a high calibre experience, on and off the pitch, and enhanced gameplay features that allow you to control every moment.

XBOX – WHAT’S HOT LEGO DC SUPER VILLAINS $89.95 on Xbox One

DARKSIDERS III STANDARD EDITION $79.95 on Xbox One XBOX LIVE GOLD MEMBERSHIP

Coming in October, and set in an open world experience within the DC universe, is the chance to play as an all-new supervillain where you can unleash mischievous antics and wreak havoc in an actionpacked story.

34

ep ay SPRIN G 2018

Return to an apocalyptic Earth in Darksiders III – a 'hack-n-slash' action adventure where players assume the role of Fury in her quest to hunt down and dispose of the Seven Deadly Sins. This game is released in November.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

SHADOW OF THE TOMB RAIDER $99.95 on PlayStation 4 Lara Croft’s life is in your hands as she races to save the world from a Maya apocalypse. Master a deadly tropical jungle and overcome ancient, hazardous tombs in this latest realisation of the global smash-hit series of games.

PLAYSTATION – WHAT’S HOT DRAGON QUEST XI $84.95 on PlayStation 4

RED DEAD REDEMPTION 2 $99.95 on PlayStation 4

PlayStation®Store icon_R

Despite being the eleventh entry in the critically acclaimed series, this delivers a completely standalone experience. Featuring an entirely new cast of characters, beautifully-detailed environments, finely-tuned combat and an immersive new story written with both long-time fans and franchise newcomers in mind.

Released in October, and from the creators of Grand Theft Auto V, Red Dead Redemption 2 is a sprawling tale of life in America at the dawn of the modern age.

The end of the Wild West era has begun as lawmen hunt down the last remaining outlaw gangs. Those who will not surrender or succumb are killed.

Sony Computer E

PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.

New cards now available ep ay SPRIN G 2018

35

Now available through epay retailers!

For more information and to order stock please contact SimConnect 1300 378 390 or Pacific Optics 07 5631 1090.