epay World NZ June 2016

JUNE 2016

Plus:

Win Big With Vodafone see how on page 14 Free Sim Stands order yours on page 16

OUR NEW GIFT STATION WEBSITE AND APP

JUNE 2016

Welcome T www.epaynz.co.nz

HEAD OFFICE 7a Pacific Rise Sylvia Park Auckland 1644 POSTAL ADDRESS PO Box 132122 Sylvia Park Auckland 1644 CUSTOMER SERVICE If your customer number (RID) starts with a 9 P. 0800 110 002 If your customer number (RID) starts with a 1 P. 0800 64 99 99 TO ADVERTISE P. 09 573 8350 Written and Produced by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra PRODUCTION MANAGER Jacqui Cooper

Printed by Westprint

he summer of 2016 has been one to remember with loads of sunlight and warm temperatures countrywide. The increase in activity in tourism, both internationally and domestically, has again been staggering in the key summer trading months.

With every edition of epay World magazine it seems as though so much has changed, with new retailers and suppliers added to the epay network as well as new staff joining the epay team. The last four months have been no exception.

We welcome Nicola Clark to the epay team, who is based in Dunedin and services Southland, Dunedin and Central Otago for epay and Pure Commerce. We also now have a dedicated marketing team with Caitlin Smith joining Julius Fox while new business rep Hush Sethi is based in Tauranga and will look after the Bay of Plenty and Waikato areas.

We have now launched a new-look Gift Station website after eight years of success with the old site. Check it out at www.giftstation.co.nz. We are also about to launch our own Gift Station app for both iOS and android devices. If you are driving on Auckland’s Southern Motorway, around the Sylvia Park area, you may notice our building signage showing the new Gift Station logo and website address.

Last year gift card use and acceptance was the highest it has ever been in New Zealand and this trend continues to grow at over 35% year-on-year. As retailers, you must give your business every opportunity to make the greatest return from every customer who walks through your door. epay strives to support you by offering valueadded services to drive the sales of your business.

Delivery of gift cards is also moving digital, which means consumers will be

“Last year gift card use and acceptance was the highest it has ever been in New Zealand and this trend continues to grow at over 35% year-on-year.” wanting to utilise their smart phones as payment devices, including redeeming gift cards in-store. How do you participate in this? Going forward, your store will need to make sure you have two dimensional barcode scanners at the point of sale that can read barcodes off consumers’ smartphone screens.

In the Route channel, we have launched epay Convenience POS. This is our own point of sale integrated system, including media screens for advertising and a customer display screen to show purchased items and cost. The system includes a two dimensional barcode scanner.

If you need any help on this please call your local epay or Pure Commerce representative to come into your store and discuss your best options.

All the best for a fantastic winter trading period.

Best regards.

Roger Smith Managing Director epay New Zealand e p a y JUNE 2 016

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CONTENTS

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FEATURES

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6

NEW GIFT STATION WEBSITE Order gift cards online via our new website and smartphone app

8

NOW TRENDING We chat with Trend Micro’s David Sexton

12

PURE COMMERCE A BNZ CurrencySelect EFTPOS case study with Cardrona Alpine Resort

16

STAND & DELIVER Order your free Sim Stand now

28

STAFF PROFILES Meet some of the team

REGULARS 10

SUPPLIER PROFILE Spark’s FMCG Manager Hamish Egen

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WHAT'S HOT The big ticket items with consumers

22

RETAILER PROFILE YOOBEE’S CEO Daven Naidu

26

GAME REVIEWS The new Xbox and PlayStation titles on the market

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CONTACT US How to contact our staff in your particular area

Online Prepaid pays off.

Online cash for everyone. paysafecard allows customers to pay quickly, simply and safely as if they were paying in cash. paysafecard is the perfect solution for customers who value their data security, wish to limit their spending or simply don’t have a credit card.

Win new regular customers and generate incremental revenues – as an official sales outlet of Europe´s leading prepaid solution for paying online.

Selling paysafecard is so easy:

1

A customer asks to buy paysafecard in a certain amount (10, 20, 50, 100, 200 NZD)

2

You print out paysafecard via the familiar menu option for prepaid products, such as for telephony and other payment methods.

3

You hand over the voucher printout once the customer has paid.

Additional benefits for you: Raise your profile.

Increase your customer frequency and crossselling potential.

Profit from the commission.

Your sales outlet is actively promoted by paysafecard via a range of communication channels.

With new regular customers.

Not only generate new revenues, you also profit from the commission on each paysafecard sold.

Our paysafecard sales team is happy to answer any questions: success@paysafecard.com | www.paysafecard.com

They’re here! The NEW Gift Station

Website & Mobile App The new Gift Station website has recently been launched.

After seven years of faithful service the old site has been put down. Check it out at www.giftstation.co.nz to see the range of brands epay offers for sale, both online and instore.

Some of the website’s new features include the

Consumers will also enjoy promotions online with

ability for consumers to check the balance and

the ability of Gift Station to redeem promotional

expiry date of their gift cards. Retailers can use this

codes for value adds or discounting. Retailers and

feature too if consumers are not sure on their

brands can use the online channel to extend retail

cards validity.

promotions via Gift Station if they choose now.

The really cool thing is that you can now load your

Another feature organizations may like is the ability

gift cards into the online wallet and access these

to create a customized white label Gift Station. In

via the website or even via your mobile phone on

effect, creating their own gift card website with

the mobile enabled website or app.

product offering they choose under their brands

Other new features include the ability to order multiple gift cards sent to multiple locations, all done in one transaction. This makes for a much

banner. A pre-developed promotional tool for b2b, use for rewards programmes, promotions or incentives, for just a small customisation fee.

better user experience and the website remembers

The Gift Station app will be a very important tool

your purchases and offers you the option of re

for epay going forward, bringing locations of our

ordering the same order. Popping reminders into

brands up in search and showing the closest retail

the website will also help you remember your

location for purchasing that brand’s gift card.

anniversary, birthdays and other important dates

This will drive more retail traffic into your stores.

you can’t afford to forget!

Gift Card Purchasing Gift Card Balance Check Send Gift Cards to Multiple Locations Occasion Reminders Rewards & Incentives and much more!

Gift Station App is available for download for both iPhone and Android mobiles

www.epaynz.co.nz www.giftstation.co.nz

SOFTWARE SPOTLIGHT

NOW TRENDING We chat with David Sexton, Trend Micro’s Retail Channel Manager, about why their products are so useful at this time of year and how retailers can benefit.

What makes Trend Micro products useful for consumers?

Trend Micro products allow users to do great things online safely and are designed to help protect you when doing your day-to-day online activities. With Trend Micro you can: • Socialise online, knowing your privacy is better protected on social networks • Browse online with protection against dangerous websites and malware • Work online with the peace of mind that your business and data are protected • Learn online knowing you’re protected from online threats How is Trend Micro solving issues around security for iOS and Android devices such as tablets and phones?

Trend Micro Mobile Security provides data and privacy protection for your Android and iOS devices, safeguarding against lost devices and data, viruses, spyware, dangerous websites, malicious apps and identity theft on Facebook.

What new and exciting innovations has Trend Micro made in the POSA product category?

Trend Micro has introduced a new larger format POSA card that comes with a CD. The card is still a hang-sell, but now gives the customer the choice to install their software via disc or download.

What are the keys to being a successful retailer of Trend Micro products?

The feedback we have received from retailers is that having trained and knowledgeable staff on the sales floor has been the key to their success. This allows the staff to explain the real-world risks of being online and why it is important to protect all your devices.

Why do you offer POSA products to consumers and what are the benefits of doing so?

The major benefit is really to the retailer more than the customer. Zero-cost inventory and smaller packaging are major draw-cards to retailers.

What is the key benefit for Trend Micro having epay as a partner?

Being able to offer a consignment model to our retailers, allowing them to be cash-flow positive when selling our products.

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MAXIMUM SECURITY 10 For users with multiple devices Trend Micro’s Maximum Security 10 offers comprehensive protection for PC, Mac, Android and iOS devices. For six different devices across a one year period, users can protect themselves against viruses, cyber-criminals, identity theft, ransomware and other online threats. With Maximum Security 10 you can shop, bank, browse and share online safely.

MOBILE SECURITY Whether you’re an iOS or Android device user, Trend Micro has the mobile security product for you. Protect your phone or tablet for a year against phishing and identity theft. This product blocks fraudulent websites, protects your privacy on Facebook and Twitter, lets you back up and transfer your contacts, locates a missing device and monitors your daily data usage.

SOFTWARE SPOTLIGHT

SUITE DEAL!

The Microsoft Office suite of products are just the ticket for a multitude of people at this time of year as they get all their software needs in order.

OFFICE 365 HOME Built to help you and your household get things done from nearly anywhere on your favourite devices. Get the Office experience on 5 PCs or Macs, 5 tablets and 5 phones.

OFFICE HOME & STUDENT This product is perfect for a student whose needs may change from yearto-year. A subscription can be bought or renewed for one year and can be used for both Windows and Mac.

OFFICE PERSONAL SUBSCRIPTION Install Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access on up to 1 PC or Mac, as well as 1 tablet and 1 smartphone and get 1TB of online storage.

OFFICE HOME & BUSINESS Create and communicate faster with time-saving features, a new modern look, built-in collaboration tools, and the power of Outlook for email, calendars and contacts.

Visit epaynz.co.nz to find out more

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SUPPLIER PROFILE

SPOT LIGHT...

Hamish Egen Spark FMCG Manager

What are the key benefits of Spark?

We understand how important value and mobile experience is for our customers so we’re big believers in offering the best value and services, on the best 4G mobile network. We’ve introduced value initiatives such as developing our phone boxes into over 1000 free WiFi zones throughout the country. We’ve partnered with leading music streaming service Spotify to provide Spotify Premium as part of our prepaid $19 Music and $29 Value Packs. We offer exclusive benefits through the Spark Thanks programme such as pre-sales on music events and $11 movie tickets.

What are the keys to being a successful telco retailer for Spark?

It’s all about simplicity. We’ve made our self-setup activation process really easy so you don’t need to know the ins and outs of Spark to sell our products. The most important factor we want our retailers to focus on is visibility – customers need to be able to see the Spark products in store to buy them. Given customers will usually need to top up every month, there is also huge opportunity to boost this revenue in store. Ensure there is a “Top up here” prompt at the checkout.

What are some exciting Spark innovations?

We currently offer Spotify, free WiFi and Spark Thanks to our mobile customers. For our Spark broadband customers, they can now get Lightbox on us, letting them stream their favourite shows free of charge. We’re also opening up our free WiFi zones to broadband customers, with 1GB free WiFi data each day. We have launched a home security and home automation service called Moorepork which is all controlled from your mobile phone. We have also just announced we are also partnering with NZ’s largest indoor venue which will be renamed Spark Arena. Watch this space!

How beneficial is your relationship with epay?

We’re grateful to be able to work with a great company that shares our goals and objectives. epay helps us deliver simplicity and convenience to our customers and profitability for our retailers who are driving our products instore.

How long have you been with Spark?

I’ve been with Spark for 10 years in a range of roles, but my last two years, spent developing the FMCG retailer channel, have been the most exciting. There are loads of opportunities in this area and we’ve been able to take some key learnings from working within it..

Hamish is always keen for retailer feedback on how Spark can improve or further assist on matters big or small. Get in touch at FMCG@spark.co.nz 10

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CurrencySelect EFTPOS BNZ CurrencySelect EFTPOS provides your international customers the option of paying in their home currency whilst businesses save money on mounting merchant service fees.

No signup fee. No additional fees. *T&Cs Apply Pure Commerce is the currency conversion solution provider for BNZ CurrencySelect EFTPOS and was an epay acquisition in 2013. Pure Commerce technology is a game changer, now with a wide range of terminals identifying international credit cards and provides international customers the option of paying in New Zealand Dollars or in their home currency at a competitive exchange rate, with no messy calculations. Since the Pure Commerce acquisition, epay have implemented BNZ CurrencySelect EFTPOS into a range of small to large retailers, tourism operators, hotels, fast food outlets, bars and restaurants throughout the country. We also operate in all major duty free stores within New Zealand.

There’s no magic, just clever thinking!

BNZ CurrencySelect EFTPOS offers Currency Conversion on up to 12 currencies, enabling a higher conversion rate.

A BNZ CurrencySelect EFTPOS Business Profile: Cardrona Alpine Resort Based in the Cardrona Valley just outside of Wanaka, the Cardrona Alpine Resort was established in the 1970s with a single rope tow. It has now grown to one of New Zealand’s busiest ski areas and has the longest scheduled winter season. Cardrona is the second largest ski area in the Southern Lakes and can now boast product offerings in both summer and winter. Cardrona is 100 percent owned by Real Journeys Limited, who are a long established and major tourism operator in the South Island. “Our guests come from all over the globe with 50 percent of the total visitors from overseas,” Cardrona Alpine Resort’s Finance Manager Julie Traynor said.

“Australia is currently our largest overseas market, while we have seen more and more guests coming from China.

“We implemented BNZ CurrencySelect EFTPOS during

epay FOCUS

our 2015 winter season across more than 30 EFTPOS terminals. We were initially concerned transactions would take longer. However, those fears were allayed as there was little or no impact on queue times,” Traynor said.

“Guests and staff found that it was simple and easy to use and we’ve had a great response to it and we’ll continue to promote the benefits of using BNZ CurrencySelect EFTPOS to our customers. Customers really appreciate knowing how much is being charged to their credit card in their own currency. We also enjoy the financial benefits in the forms of rebates which go straight to our bottom line.”

Powered by

To find out more, please contact our customer service team on 0800 110 002

WIN

Sell Vodafone SIMs & be into

1ST PRIZE

2500

$ in travel vouchers

Grand Prize Draw:

All entries also go into the grand prize draw on the 30th of November 2016 for $5000 of travel vouchers.

3RD PRIZE

2ND PRIZE

1500

$ in travel vouchers

1000

$ in travel vouchers

All SIMs activated and connected to the Vodafone network put you into the monthly prize draw Monthly Prizes 1st prize: 2nd prize: 3rd prize:

3 x Vodafone Smart Ultras valued at $299 + 10 Free SIM cards 1 x Vodafone Puffer Jacket valued at $200 + 10 Free SIM cards 1 x Polo shirt and cap + 10 Free SIM cards

For Vodafone SIM card orders: Email: orders@epaynz.co.nz Fax: 09 573 0756 Phone: 0800 110002 Promotion runs from 1st June til 30th November 2016. Terms and conditions apply.

For terms and conditions please email Julius Fox JFox@epaynz.co.nz

Vodafone Power to you

Want to Sell SIM Cards?

Contact epay now!

epay SIM Order Form

Simply fill in your details below and send to us...

epay Account Number Store Name Address Phone

Order Code

Product Description

Units of

Price

EP00000051FG00000

Vodafone Triple SIM Pack RRP $5

Pks of 10

$33.30 ex GST

EP00000055FG00000

Spark 3 IN 1 SIM Pack RRP $5

Pks of 10

$33.50 ex GST

EP00000050FG00000

Skinny TRIO SIM Pack RRP $4

Pks of 10

$24.80 ex GST

EP00000052FG00000

2 Degrees Multi SIM Pack RRP $5

Pks of 10

$8.00 ex GST

EMAIL ORDERS: Send your complete order details to orders@epaynz.co.nz

Order

FAX ORDERS: Fax this completed form to 09 573 0756

Hey! Here’s how to...

Issue & Redeem Gift Station Cards via EFTPOS Please follow these steps for issuing, redeeming

ACTIVATE & RECHARGE

and performing a balance enquiry on Gift Station cards.

These instructions cover: Activating and Recharging Gift Station Cards Redeeming Gift Station Cards Checking the Balance on Gift Station Cards These are generic instructions. The process may vary slightly depending on make and model of your EFTPOS terminal.

Please feel free to contact our Customer Care team on 0800 649 999 if you require assistance.

Card balance and expiry date can also be checked at www.giftstation.co.nz

1. Select CASH OUT transaction on your EFTPOS terminal 2. SWIPE the gift card through the terminal when prompted 3. Enter required DOLLAR AMOUNT and press ‘enter’ 4. Select CRD on pinpad and press ‘enter’ (there is no need to enter any pin number) 5. Terminal will process and print a receipt showing ACCEPTED or DECLINED. The receipt will also show new card balance.

NOTE: A ‘Cash Out’ transaction is different to a ‘Purchase + Cash’ transaction

Assistance is available from Customer Care 0800 649 999

REDEEM

CHECK BALANCE

1. SWIPE the gift card through your EFTPOS terminal

1. Select BALANCE ENQUIRY transaction on your EFTPOS terminal or do a 1 cent pruchase

2. Select PURCHASE transaction if prompted

2. SWIPE the gift card through the terminal when prompted

3. Enter required DOLLAR AMOUNT and press ‘enter’ 4. Select CRD on pinpad, then enter 4 DIGIT PIN located on the back of the gift card and press ‘enter’ 5. Terminal will process and print a receipt showing ACCEPTED or DECLINED. The receipt will also show any remaining card balance

www.epaynz.co.nz

3. Select CRD on pinpad then enter 4 DIGIT PIN located on the back of the gift card and press ‘enter’ 4. Terminal will process and display the card balance on screen. NOTE: Some terminals do not have a ‘Balance Enquiry’ option.

www.giftstation.co.nz

WHAT’S

HOT

These are the big ticket items with consumers right now. paysafecard This prepaid online payment method allows customers to pay online quickly, and it’s just as simple and safe as using cash. paysafecard works in a similar way to mobile prepaid cards. Users can purchase their vouchers in denominations of 10, 20, 50 and 100 NZD from retailers worldwide and then make purchases online without any link to a bank account. paysafecard is the perfect solution for customers who value their data security or for those who want to limit their spending.

Steam Steam is an online gaming site that offers customers over 3,500 games to choose from. With games ranging from action to indie, and everything in between, there is something to please everyone. By using the site, customers gain access to exclusive deals, automatic game updates and other great perks. It also offers customers the opportunity to meet new people, join game groups and form clans. epay Steam gift cards basically work like cash and once the voucher is redeemed customers have the choice to buy anything available on the site. Steam cards can provide entertainment anywhere as they are compatible with PC, Mac, Linux box, mobile devices or even a television.

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PRODUCT SPOTLIGHT

NEW PRODUCT

Hammer Hardware

Google Play Google Play has the music, movies, books, Android apps and games you love that you can access from devices of all sizes. Google Play gift cards can be redeemed in seconds, with no credit card required. On purchasing something from Google Play, it is stored in a cloud so if you purchase a movie on your Android tablet it becomes readily available on your phone and desktop computer too. You can have unlimited amounts of fun with Google Play.

New to the epay gift card range comes the Hammer Hardware gift card. Hammer Hardware has been offering New Zealanders an extensive range of hardware to help with all of their DIY needs for over 30 years now. They are the perfect gift for the hard to buy for man or the man that “doesn’t want anything”. This gift card is the perfect solution to ensure that all the DIY jobs that need to be done around the house actually get done. Instead of just putting it off until next summer they now will have all the means required to go out and buy the things they need.

This card is great to keep stocked on your shelves as every customer always has something at home that needs a touch of DIY. Plus there’s a Hammer Hardware in 50 locations around New Zealand, so there is bound to be one close to you.

iTunes Purchase songs or movies with the iTunes range of gift cards with the freedom to enjoy on all of your smart devices. iTunes cards are not only limited to buying songs or movies, they can also be redeemed on the App Store, iBooks Store, Mac App Store and even be put towards an Apple Music membership. An iTunes gift card really is the gift you can give to anyone as they have something for everyone.

Prezzy Visa is one of the worlds most widely used and trusted forms of payment and with the Prezzy Visa card customers can shop online without needing a linked bank account. Prezzy Visa online credit cards give the user the freedom to purchase anything online where Visa is accepted. Prezzy cards can be used for in-store purchases, online purchases, over the phone and via mail order anywhere that accepts Visa electronically, not to mention they work overseas and in New Zealand. Users can load up to NZ $500 onto a Visa Prezzy card. A $5.95 activation fee is required upon every card. The Prezzy visa card can be bought in store with our retailers or online at www.giftstation.co.nz. e p a y JUNE 2 016

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RETAILER PROFILE

SPOT LIGHT...

Daven Naidu YOOBEE CEO

What are the keys to being a successful retailer?

You need knowledgeable, helpful and friendly staff who maintain high standards and ethics when engaging in sales. Having a good mix of products and accessories is also important, as is good control of inventory.

Why are epay gift cards good to stock?

They don’t tie up your cash flow as you only pay for what you sell. We can also market them in lots of ways to attract buyers.

For example, they make great gift ideas or last-minute impulse buys. Customers are also very familiar with these items now as they are accepted by many other retailers nationwide.

What special marketing do you undertake that generates sales?

We send regular eDMs to keep ourselves in the mind of the consumer. We conduct lots of in-store promotions and deliver online-only offers.

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How do you maximize the impact of these gift cards?

We make sure that our gift cards are well merchandised instore so people see them clearly. Some of the gift cards we offer can be redeemed immediately in-store to buy products so that is definitely an advantage. We also offer gift cards with other products as a special promotion.

What epay products prove most successful? iTunes, Microsoft Office and Adobe.

Refresh Your Prepay Point Of Sale!

Does your point of sale need a revamp? Check out our ‘new look’ material and how to order some for your store. epay has developed a range of attractive Gift Station point of sale items for you to order, free of charge.

Our point of sale features recognisable supplier logos and gift card images to appeal to your customers. epay New Zealand has recently created brand new POS material to brighten up your sites, epay POS is effective and eye catching. Place some posters in your window, a wobbler by the counter and a counter stand to display your Gift Station gift cards.

Customers visit you for convenience products including mobile top up, gaming and music prepay and various gift cards, which are available through epay. Many of these products are not physical stock on your shelves, but virtual stock, dispensed through your epay terminal or integrated POS System. Let your customers know that you range these products and more by displaying point of sale in your windows, at your register and around your store.

Maximise your sales in 3 easy steps: 1. Ensure you have epay’s vibrant Gift Station point of sale material up in your store 2. Display epay Gift Station gift cards in a highly visible area. We recommend a counter stand. Displays are also successful at the entry point of your store 3. Ensure that your epay stock is replenished and offer an epay recharge, along with other sales, to increase your basket spend Above: A4 Counter Mat and A3 Poster Right: 2 Prong Cardboard Counter Stand and EFTPOS Wobbler

Simply CALL or EMAIL customer services with your details: store name, store address,

HOW TO ORDER

contact Name, phone number, email address and what POS you’d like to order.

epayadmin@epaynz.co.nz www.epaynz.co.nz www.giftstation.co.nz

PRODUCT SPOTLIGHT

NEED A TAXI?

Now available with epay Gift Station is the Blue Bubble Taxis gift card, which can be used with Blue Bubble Taxis in 15 cities and towns – from Whangarei to Invercargill.

P

owered by TaxiCharge and activated by epay, the Blue Bubble Taxis gift card is the perfect solution to ensure people can get themselves home at any time of the day or night, even when they don’t have cash on hand.

Consumers can purchase the gift cards from service stations, Countdown, Paper Plus and other leading independents. epay NZ Managing Director Roger Smith said he was very enthusiastic about the product.

“We see it as a really easy way for parents to ensure their children have funds in their pocket to safely get a cab home, anytime of the day or night.

That is peace of mind for me.”

TaxiCharge NZ Ltd is New Zealand’s only specialist, nationwide taxi billing solution for taxi travel.

They provide taxi billing solutions to business and individuals who use TaxiCharge to manage their taxi spend via a dedicated taxi card, voucher card or voucher based system.

Blue Bubble, New Zealand’s largest taxi group, provides nationwide quality assurance and has a strong local feel in each city they operate in. The distinctive blue toplights and signage ensure customers can spot a ‘Blue Bubble’ wherever they may be. All of the Blue Bubble Taxi companies are members of the New Zealand Taxi Federation and abide by strict driver and vehicle standards.

This gift card will also be available online at www.giftstation.co.nz for delivery to any New Zealand address, and also for companies with an epay Gift Station account to buy through epay.

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GAME REVIEWS

GEARS OF WAR ULTIMATE EDITION on Xbox One Experience the game that launched one of the most celebrated sagas in entertainment. Gears of War defined a generation of HD gaming and has been painstakingly remastered in 1080P and modernized for Xbox One. It’s now packed full of new content, including five campaign chapters never released on Xbox. Gears of War thrusts gamers into a deep and harrowing battle for survival against the Locust Horde, a nightmarish race of creatures that surface from the depths of the planet.

XBOX – WHAT’S HOT FORZA MOTOR SPORT 6 on Xbox One

RECORE on Xbox One

XBOX LIVE GOLD MEMBERSHIP

Collect and customize over 450 Forzavista cars in the most beautiful and comprehensive racing game of this generation. Compete in epic multiplayer races on world-famous tracks all experienced in breathtaking graphics at 1080p resolution and 60 frames per second.

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From the legendary creator Keiji Inafune comes ReCore, an action-adventure crafted for a new generation. As one of the last remaining humans, forge friendships with robot companions and lead them on an epic adventure through a mysterious, dynamic world.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for 3 months $79.95 for 12 months

GAME REVIEWS

NEED FOR SPEED 4 on PlayStation 4

PLAYSTATION – WHAT’S HOT

Get ready to tear through the city streets in a driving experience that has car culture at its core. Guided by over 20 years of pedigree and impassioned player feedback, Need for Speed 4 delivers the series’ best and most hotly-demanded features direct to PS4.

JUST CAUSE 3 on PlayStation 4

FALLOUT 4 on PlayStation 4 Brave the mutant-infested, radiation-riddled wastes of the Fallout universe once more.

From the team behind the critically-acclaimed Fallout 3 and The Elder Scrolls V: Skyrim, Fallout 4 transports you to an America devastated by nuclear war. As a lone survivor, you must scavenge resources, craft crude armaments and do whatever you can to stay alive. Players have the ability to construct and deconstruct buildings and items, and use them to build a settlement.

Strap in for the biggest, most chaotic ride of your life as Rico Rodriguez pulls out all the stops to bring down a corrupt dictator.

Rico’s new wingsuit, grappling hooks, parachutes, motorcycles and off-road vehicles are all yours as you tear through an island paradise.

PLAYSTATION NETWORK CARD PlayStation users can purchase content including games, game add-ons, tracks from the SingStore (PS3 only), subscription to Music Unlimited and movies to own or rent via the PlayStation Store.

AVAILABLE IN AMOUNTS OF: $30/$50

LEGO MARVEL’S AVENGERS on PlayStation 4 Join fan-favourites Iron Man, Captain America, Thor and Hulk as they set out to save the LEGO universe from peril. Explore some of the most iconic locations from Marvel movie franchises as one of over a hundred characters. Collect gold bricks and studs as you venture forth to unlock sweet new weapons and power-ups.

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epay STAFF PROFILES

Hamish Jivan Before joining epay, Hamish worked at a family business doing accounts and B2B sales for about six years. “I understand the ins-and-outs, as well as the challenges, of running a small business. When I’m not working I love hanging out with friends and family. I also like to hit the gym, go for runs and I play a variety of both indoor and outdoor sports. I also enjoy volunteering at local community events and am an avid networker who loves to meet new people.”

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Kerri Quirke Kerri has been with us for over a year after previously working with Prolife and Cadbury in the FMCG space. “I love building relationships right through to a personal level with all my clients and I’m blessed to know some wonderful people.

I am married with two daughters and live in beautiful Rolleston – just out of Christchurch. I love to exercise and even like doing half marathons! I also like to socialise and have the odd glass of vino with friends and family in my down time.”

Angela Goddard After a two year break to start a family and explore new work opportunities, Angela is now back working with epay in her old hunting ground – the Route customers of the South Island. “I share my life with my partner Steve, my stepson Connor and our beautiful 11-month old daughter Isobella. I look forward to working with you, and helping to grow your business with our ever-expanding range of epay products. If you need anything, please call me.”

Ena Royena Before Yen (as most people call her) joined us she was the B2B and B2C account manager for Just Water NZ in Wellington after a challenging and varied career elsewhere in the world. “From 19972007 I developed my sales acumen with Boehringer Ingelheim in the Philippines.

I then tackled insurance sales for Sunlife Canada and Manulife Insurance before joining Coca Cola Philippines where I further developed my account management and managerial skills.”

Nattavadi Kaotrirutana Nen, as she’s affectionately known at epay, joined us part-time in 2014 while she was studying. She will become a fulltime employee after she graduates with a Diploma of Business. “I love working with epay because it gives me a chance to meet lots of different people, build long-term relationships and help retailers grow their business. I’m originally from Thailand and I love cooking, coffee, having an active lifestyle and most importantly a big smile.” e p a y JUNE 2 016

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CONTACT US CUSTOMER SERVICE PHONES If your customer number (RID) starts with a 1 call 0800 64 99 99 OR If your customer number (RID) starts with a 9 call 0800 110 002 CUSTOMER SERVICE EMAILS epay – epayhelpdesk@epayaust.com.au epay/ezipay – helpdesk@epaynz.co.nz Giftstation, Genie, invoices/statements – epayadmin@epaynz.co.nz Card and sim pack orders ezipay – orders@epaynz.co.nz Mobile Top Up Files – pindelivery@epaynz.co.nz YOUR TEAM Roger Smith – Managing Director – rsmith@epaynz.co.nz Paul Woodhams – General Manager Sales – pwoodhams@epaynz.co.nz Mark Thompson – Supplier Manager – mthompson@epaynz.co.nz Daniel Kim – National Channel Manager – dkim@epaynz.co.nz Kalpesh Patel – Regional Account Manager – kpatel@epaynz.co.nz Nen Kaotrirutana – Key Account Merchandiser – nenk@epaynz.co.nz Vivek Kommalapati – National Route Manager – vivek@epaynz.co.nz Darren Grant – Corporate Account Manager – dgrant@epaynz.co.nz Erick Manumpil – Field Compliance Manager – erick@epaynz.co.nz Hush Sethi – Regional Accounts Manager – hsethi@epaynz.co.nz Owen Jones – Strategic Partner & New Business Manager – ojones@epaynz.co.nz LOWER NORTH ISLAND TEAM Ena Royena – Regional Account Manager – eroyena@epaynz.co.nz Hamish Jivan – Regional Account Manager – hjivan@epaynz.co.nz SOUTH ISLAND TEAM Angela Goddard – Regional Account Manager – agoddard@epaynz.co.nz Kerri Quirke – National Channel Manager – kquirke@epaynz.co.nz Nicola Clark – Client Manager Pure Commerce – nclark@epaynz.co.nz HEAD OFFICE SUPPORT Belinda Hackett – Office Manager – bhackett@epaynz.co.nz Adam Sutherland – Provisioning & Product Manager – asutherland@epaynz.co.nz Julius Fox – Head of Marketing – jfox@epaynz.co.nz Caitlin Smith – Trade Marketing Co-ordinator – casmith@epaynz.co.nz Denyse Stephens – Logistics Manager – dstephens@epaynz.co.nz FINANCE TEAM Windy Smith – Head of Accounting and Finance – wsmith@epaynz.co.nz Phillip Liu – Senior Accountant – pliu@epaynz.co.nz Ellen Sun – Financial Accountant – esun@epaynz.co.nz Andrew Selyo – Commercial Accountant – aselyo@epaynz.co.nz Alex Belomestnykh – Accounts Receivable – abel@epaynz.co.nz Faisal Samut – Accounts Assistant/ Payables – fsamut@epaynz.co.nz 30

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