epay world autumn 2019

AUTUMN 2019

MAKE MUM’S DAY

Our gift card range will make Mother’s Day special

ALSO INSIDE Get Your Game On Boost sales with our gaming products

Alipay on Albert Powered by epay

WIN $250,000 with

AUTUMN 2019

www.epayworldwide.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome I

t’s great to welcome back our readers in the New Year with our very first epayWorld issue for 2019. I hope you all had a rewarding Summer sales period while still taking some well-deserved time off!

The year is already in full flight and Mother’s Day is fast approaching. This year it falls on Sunday, 12th May. It’s the next big gift card sales period on the horizon and retailers should be getting prepared now to ensure they are in the best position to make it a success.

On page 18 we detail which of epay’s gift card range will be most popular this year and how they will ensure the Mums out there have a very special day.

Call us today to get these great products in your stores and make sure you check out page 34 to see the excellent deals we currently offer on our gift card stands.

Remember, an eye-catching gift card display is proven to boost sales.

In this issue we also detail how epay continues to be the alternative payment provider of choice as we announce two high profile partnerships with Alipay.

Thanks to epay, Alipay – the world’s largest mobile payment platform – is now available on the Commonwealth Bank of Australia’s Albert payment devices and will soon be available on all GM Cabs terminals throughout Australia.

This news will be warmly received by the millions of Chinese coming to Australia each year as Alipay is their payment method of choice. They can now pay for their taxi fare from the airport to their hotel and also pay for goods and services via the CBA’s Albert device.

“Thanks to epay, Alipay – the world’s largest mobile payment platform – is now available on the Commonwealth Bank of Australia’s Albert payment devices and will soon be available on all GM Cabs terminals throughout Australia.” epay is a marketing partner of Alipay, which means your local business will have direct targeted access to Alipay users via the Discover platform. This is the key in driving coupon-based promotional activities that will lead to increased footfall and higher overall sales.

All the details about the CBA relationship can be found on page 14 while the GM Cabs partnership is on page 22.

Our industry spotlight on page 8 focusses on the Australian gaming industry and how it continues to boom – both on mobile devices and via the more traditional consoles. Gaming is prevalent at all level of society, from young children, to women and even the elderly, and retailers of epay’s gaming products stand to benefit from its popularity.

Happy Autumn trading everyone and we will see you soon in the Winter edition of epayWorld magazine.

Kind regards, Matt Blayney Country Manager

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CONTENTS

6

FEATURES

18 34

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8

GET YOUR GAME ON A spotlight on the Australian gaming industry

14

ALIPAY ON ALBERT Thanks to epay, the Alipay app is now available on the CBA’s tablet device

18

MAKE MUM’S DAY epay’s gift card range will guarantee a special Mother’s Day

22

ALIPAY DRIVES SALES Alipay, powered by epay, will soon be available on GM Cabs terminals

REGULARS 6

GIFT GUIDE The must-buy presents with epay gift cards

11

WHAT’S HOT The top epay products popular with consumers right now

26

CONFERENCE SPOTLIGHT epay recently attended the Chinese Payment Expo on the Gold Coast

34

GAME REVIEWS The new Xbox and PlayStation titles

Digicel Top Up with epay Digicel Pacific Group is a leading Mobile telecommunications service in the Pacific Region with services currently in 6 Pacific island nations including Papua New Guinea, Samoa, Fiji, Tonga, Vanuatu and Nauru.

Digicel spans across 31 markets in the Caribbean, Central America and the Asia Pacific.

In each market - our mission is to deliver the best network, the best service and the best value to our customers and to give back to our communities.

Digicel is proud to serve consumers and business customers alike and to offer the worlds of mobile communications, business solutions, media and entertainment.

SAMOA

VANUATU

FIJI

NAURU

TONGA

PNG

In Australia and New Zealand, Digicel has its mobile “Top Up” services for all 6 Pacific Island nations and is available through your epay terminal under “Mobile Recharge”

Available through epay retailers For further inquiries or if you haven’t received your “Digicel Top Up Available here sticker” please contact us on the email below: RetailAu@digicelgroup.com

GIFT GUIDE Check out these great gift ideas consumers can purchase with the epay products available in your store.

iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy with these amazing audio products.

Available in amounts of: $20/$30/$50/$100

Nokia Steel Smart Watch Made by Withings, this is the first hybrid smart watch with heart rate monitoring to offer a long-lasting battery life of 25 days, all housed in a classic watch style perfect for transitioning from the gym to the office to a night out. withings.com

AVAILABLE AT JB Hi-Fi Get the Nokia Steel Smart Watch with the JB Hi-Fi gift card or thousands of other gifts in store or online.

Available in amounts of: $50/$100

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Blue Microphones Ella Treat yourself to a whole new level of audio excellence, featuring planar magnetic drivers that deliver transparent detail in every beat. With an inbuilt audiophile amplifier, it provides unprecedented clarity and headroom regardless of which device you’re using to stream music. bluedesigns.com

B&O Beoplay P6 This portable Bluetooth speaker delivers a rich, powerful sound that comes with up to 16 hours of battery life and a dust and splash resistant design. The P6 is made from premium materials, including a pearl blasted aluminium grill, leather strap and a soft rubber polymer base for stable standing. bang-olufsen.com

TECHNOLOGY SPOTLIGHT X Rocker Infiniti 2.1 The X Rocker Infiniti is an officially licensed gaming chair for PlayStation gaming systems. Featuring a headrest mounted audio system, tri-motor vibration, wireless/Bluetooth connectivity and is finished in an incredibly stylish black padding for those long gameplay sessions. xrockernation.com

Amazon Echo Show The all-new Echo Show delivers everything you love about Alexa, enhanced with visuals. It features premium speakers, a vibrant 10-inch HD screen and simple smart home setup where you can view your photos or watch your favourite shows on Amazon Prime. amazon.com.au

PlayStation Plus Membership Spend hours playing PS4 games in the X Rocker chair after you pick up a gift card in store.

Gift cards available: $15, $25, $50 and $100

Amazon gift card Get the Echo Show or millions of other great gift ideas on Amazon.com.au.

Available in amounts of: $30/$50/$100 plus a variable denomination from $30 to $500

David Jones gift card Get the VQ Susie-Q with the David Jones gift card or thousands of other gifts in store or online.

Available in amounts of: $50 and $100

VQ Susie-Q This smart radio has the designer aesthetics and audio experience like no other. You can enjoy radio broadcast locally with DAB+ Digital Radio and traditional FM Analogue meaning you can listen to all your favourite stations, from your national, commercial and local broadcasters. myvq.com ep ay AU T UMN 2019

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GET YOUR GAME ON

The Australian gaming industry continues to boom and with epay you have the tools to tap into the $3.5 billion spent annually on its related products. In our continuing series of shining the spotlight on our key industries, we look at how gaming is everywhere in society and the top epay products you need to be stocking in your stores.

SALES

TOTAL INDUSTRY VALUE

$3.5 BILLION

DIGITAL SALES

$2.2 BILLION

MOBILE

DOWNLOADS

SUBSCRIPTIONS

$1.1

$900

$200

PHYSICAL GAMES

CONSOLES

ACCESSORIES

$600

$500

$200

BILLION

MILLION

MILLION

RETAIL SALES

$1.3

BILLION

MILLION

MILLION

MILLION

CONSOLE CRAZY 2.9 MILLION 1.1 MILLION 637,000 Australians have a Sony PlayStation 4 console

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Have a Microsoft Xbox One console

Have a Nintendo Wii console

INDUSTRY PROFILE – GAMING

FUNCTION

34

YEARS OLD IS AVERAGE AGE OF VIDEO GAME PLAYERS

WHO PLAYS?

43%

46%

OF THOSE AGED 65 AND OVER PLAY VIDEO GAMES

OF VIDEO GAME PLAYERS ARE FEMALE

1/3

OF GAMING HOUSEHOLDS ARE LIMITED

BY POOR BROADBAND

16%

OF HOUSEHOLDS HAVE A VIRTUAL REALITY GAMING DEVICE

GAME HOUSEHOLDS

80%

OF HOUSEHOLDS HAVE MORE THAN ONE GAMING DEVICE

MOTIVE TOP REASONS WE PLAY YOUNG ADULTS

WORKING ADULTS

OLDER ADULTS

PASS TIME

HAVE FUN

PASS TIME

HAVE FUN

DE-STRESS

KEEP AN ACTIVE MIND

SOCIAL GAMING

92%

OF PLAYERS PLAY WITH A FRIEND

68%

OF PLAYERS USE WALKTHROUGHS ep ay AU T UMN 2019

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INDUSTRY PROFILE – GAMING

WHAT’S HOT

FORTNITE – THE STATS DON’T LIE The global gaming phenomenon has taken the world, and Australia, by storm.

125

6-10

The number of people worldwide who play

The average time spent by users per week

million

$1

hours

20%

Percentage of users who have skipped work to play

billion

The estimated spend on in-game purchases

35%

Percentage of users who have skipped studies to play

BEST SELLERS

Sony PlayStation

Customers can easily add funds to their PlayStation Network wallet without the need for a credit card.

Use credit to purchase exclusive games, add-on content and avatars and themes as well as movies, music and more. $ Available in $30 & $50 denominations. Also, 3 and 12 month memberships available 10

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Xbox

Get an Xbox gift card for games and entertainment on Xbox One, Xbox 360 and other select Microsoft online stores. Buy the latest games, map packs, in-game purchases and more plus your music, movies and TV shows. $ Available in $15, $25, $50, $70 & $100 denominations. Also 1, 3 & 12 month memberships available

EA Origin

Use this EA gift card to add funds to your Origin account. Origin is EA's gaming service for buying and playing amazing games like FIFA 19 and more. Plus use it to make in-app purchases and more. $ Available in $20, $60 & $130 denominations

Google Play

Let a Google Play gift card take you further in your favourite games like Fortnite, Clash Royale or Minecraft or redeem your card for the latest apps, movies, music, books, and more.

There’s no credit card required. $ Available in $20, $30 & $50 denominations

PRODUCT SPOTLIGHT

WHAT’S

HOT

These are the big ticket items with consumers right now.

EA Origin Grab yourself the new-look EA Origin gift cards now and capitalise on the booming demand for all things gaming in Australia.

They are available in three denominations ($20, $60, $130) and enable users to add funds to their subscription accounts where they access games, exclusive offers and discounts.

Lebara Mobile Australia All-new to the epay product range are these great products from Lebara which are just the ticket for your customers to enjoy cheap international and national calls. Stock up now on the $14.90 Extra Small Plan and $29.90 Medium Plan Starter Packs today.

Optus Prepaid Optus’ Prepaid range is always popular so ensure you have these products front and centre in your store. If your customers already have a phone they simply need to pick the Optus Prepaid plan that is perfect for them and activate the SIM and they will be up and running in no time.

Razer PIN Formerly known as MOLPoints, Razer PIN is the must-have gaming gift card for your store. With a Razer PIN gift card, users can reload their Razer Gold accounts and purchase more than 25,000 games on offer or make in-game purchases.

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Switch your customers t Optus Prepa 4G Plus our fastest network ever Enjoy our superfast mobile network in loads of metro, regional and holiday areas with a compatible device and plan. Check our coverage in your area at optus.com.au/coverage

Optus rewards Get rewarded with discounted movies, sports events, competitions and more when you sign up for Optus Perks. Go to optusperks.com.au for more details.

No lock-in contract Plus flexibility with a range of Prepaid plans to suit your needs for data, talk and text and international calls. Go to optus.com.au/prepaid for our great value plans.

Keep your old number, or we’ll give you a new one.

Call 1300 30 79 79 or email ppssales@optus.com.au to All for use in Australia.

4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Compatibility: If you bring your own device, make sure it’s not locked to other networks and is compatible with the Optus Network. To learn more, visit optus.com.au/compatibility Coverage varies by device, location and other factors. Check coverage at optus.com.au/coverage Optus Perks: Eligible Optus customers can register for Optus Perks at optusperks.com.au AWO207068 (02/19)

to aid

order your SIMs today.

TECHNOLOGY NEWS

ALIPAY ON ALBERT

Thanks to epay, Alipay – the world's largest mobile payment platform – is now available on the Commonwealth Bank of Australia’s Albert touchscreen devices.

A

ustralian retailers can now target the millions of Chinese who visit our shores each year thanks to the epay app available on Albert – CommBank’s EFTPOS terminal.

There are over 94,000 Albert devices across Australia and these can all now accept Alipay payments if retailers download the epay app.

Participating retailers can also further boost their sales via the epay app on their Albert device by pushing location-based promotional campaigns to Alipay wallet users, even before they arrive in Australia. epay’s Country Manager Matt Blayney said it was a win-win situation for retailers.

“The fact that this is now available, local businesses will stand to significantly benefit from the direct targeted access to Alipay users driving increased footfall to stores, higher overall sales and better marketing opportunities,” he said.

Alipay is used by almost half a billion users, mostly in mainland China, while 1.4 million Chinese visit Australia every year and spend a combined $11 billion whilst here. The Australian Bureau of Statistics revealed last year that Chinese tourists now outnumber those coming from New Zealand.

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CBA Executive General Manager, Business Customer Solutions, Clive van Horen said this is a game changer for retailers.

“We are thrilled to be the first major bank to provide Alipay as a payment option for customers, through our market leading and innovative apps ecosystem, Albert App Bank,” he said.

“We are constantly working on payment solutions that offer flexibility and choice for our customers, and this is another example of CBA’s leadership in the delivery of technology-enabled business solutions, coming on the heels of recently launched products including Simplify, Daily IQ, Wiise and the pilot of CommBank Health Claim.”

TECHNOLOGY NEWS

“This is a game changer and we are thrilled to be the first major bank to provide Alipay as a payment option for customers, through our market leading and innovative apps ecosystem, Albert App Bank. We are constantly working on payment solutions that offer flexibility and choice for our customers, and this is another example of CBA’s leadership in the delivery of technology-enabled business solutions,” CBA Executive General Manager, Business Customer Solutions, Clive van Horen

“The fact that this is now available, local businesses will stand to significantly benefit from the direct targeted access to Alipay users driving increased footfall to stores, higher overall sales and better marketing opportunities,” epay Country Manager Matt Blayney

BENEFITS OF ALBERT

Albert is a 7-inch android touchscreen tablet with a modern user interface

Uses Wi-Fi or 3G via a SIM card to accept payments anywhere in your store

As well as payments, you can access all of epay’s categories in one compact device

BENEFITS OF ALIPAY

Over 1.4 million Chinese come to Australia yearly

90% of Chinese would use mobile payments like Alipay in Australia if they could

Don’t have Albert?

Already have Albert?

Call CommBank on 1800 730 554 8am – 6pm (AET) to order

Download the epay app to access Alipay payments

$11 billion is spent annually

by Chinese in Australia Statistics source: Alipay

Need help?

Call the epay 24/7 customer service line on 1300 301 408 or email us at support@epayworldwide.com.au

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Alipay and WeChat Pay available now through epay Boost your sales today!

Partner with epay today and capitalise on the booming alternative payments industry by accepting Alipay and WeChat Pay. Many of Australia’s leading retailers have already seen the benefit of targeting an all-new customer base and you can too.

Our new retailers David Jones

DFS

Wirra Wirra Vineyards

Villa Romana

Our existing retailers

Our partners epay is the best partner your store can have when it comes to accepting Alipay and WeChat Pay payments

Are you an epay retailer? Here’s what you need to do:

As an existing epay retailer you are just one step away from activating China’s leading alternative payment methods Alipay and WeChat Pay in your stores. Call or email us now to get activated!

1300 301 408 16

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support@epayworldwide.com.au

Why choose it?

$11 billion is spent annually by Chinese in Australia

90% would use mobile payments if they could

Location services draw customers to you

What will epay do for you?

As the official Alipay and WeChat Pay partner to many key retailers in Australia, epay is here to take the hassle out of accepting alternative payments and to help boost your sales.

Instant authorisation and confirmation through your epay terminal

All settlement in AUD direct to your bank account from epay

Face-to-face retailer training and hardware installation

epay will provide you with 24/7 service and support

Free POS and promotional materials

epay will help promote your brand or store on the Alipay and Wechat Pay apps

Already Alipay/WeChat Pay active? Here’s what you need to do:

epay is here to help your brand or store on the Alipay and WeChat Pay apps. Call or email us today to find out how epay will assist with marketing and promoting your business to millions of potential customers.

1300 301 408

marketing@epayworldwide.com.au ep ay AU T UMN 2019

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MAKE MUM’S DAY

One of the best periods for selling gift cards is on the horizon so make sure you are ready for Mother’s Day on Sunday, 12th May. Our range of gift cards will make the ideal gift for Mums of all ages so it’s time to stock these products and start promoting them prominently in your store.

STORE CARDS The gift of choice will be the ideal Mother’s Day present this year so ensure you have the epay range of store gift cards on show in your establishment. epay’s store gift cards – from the likes of Myer, David Jones, JB Hi-Fi and Rebel – can be loaded with a specific dollar amount and used by the recipient in store or online.

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GIFTING Will Mum get a holiday away this year or an online shopping spree? Perhaps a special night at the cinema will be more her cup of tea? With epay’s gift card range you have the ideal gift for Mums of all walks at your fingertips. Stock up on gift cards from Luxury Escapes, Event Cinemas, Amazon, VISA and many more.

GIFT CARD SPOTLIGHT

STREAMING Forget the flowers and chocolates. What Mums really want is to put their feet up after a long day and do some serious binge TV watching.

Make Mum’s day and promote epay’s range of TV streaming gift cards – from the likes of Stan, Netflix, Google Play and Amazon – and place them in prominent areas in your store.

MUSIC epay’s range of music gift cards will be the ideal present to give to a Mum who just wants to get away from all the hustle and bustle of life. Spotify, iTunes, Google Play and Amazon gift cards are popular year round but in the lead up to Mother’s Day you won’t regret putting them front and centre in your store.

To order your gift cards call or email us today 1300 301 408

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ORDER NEW STOCK

Have you experienced gift cards not reading properly on epay terminals or your POS machine?

It’s probably due to the fact there are new gift cards on the market following changes to the minimum expiration period of three years. Therefore, it’s time to dispose of any old gift cards in your store and contact epay to order the new range. See below for more details.

New

OLD VERSUS THE NEW A reason why some gift cards aren’t reading in epay terminals or POS machines is due to them being old stock.

Recently many gift card companies released new-look designs that incorporated the expiration changes as well as new SKU numbers. Here are a few examples of old gift cards and their new-look replacements.

Old

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New

GIFT CARD NEWS

Sa m

e Lo

ok

SAME, SAME BUT DIFFERENT Many of the new gift cards available to order look exactly the same as the old ones but feature new expiration details and SKU numbers. Here are a few examples of new gift cards that look like the old ones.

Free

ORDER TODAY, THEY’RE FREE!

It might be hard to believe, but ordering new gift cards from epay doesn’t cost you anything at all.

You can order new stock any time and you won’t run into any problems with gift cards not reading in your epay terminal.

CONTACT US

Contact epay customer service to order more gift cards or for more information.

1300 301 408 support@epayworldwide.com.au

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GM CABS ACCEPT ALIPAY Alipay, the preferred payment method of millions of Chinese customers, will soon be available on all GM Cabs terminals.

T

hanks to epay, Australian taxi drivers can tap into the booming use of alternative payments by Chinese travellers when Alipay becomes available on all GM Cabs terminals.

When the partnership launches, Chinese visitors to these shores will be able to pay for their taxi fares via their preferred QR code payment method. Alipay is accessed by almost half a billion users, mostly in mainland China, while 1.4 million Chinese visit Australia annually.

GM Cabs drivers can also further engage with this group – Australia’s largest tourist market – via their epay terminal through Alipay’s in-app promotional and marketing tools.

Tens of thousands of merchants in Australia now offer Alipay, which also recently signed deals with major financial institutions Commonwealth Bank, NAB and Tyro. epay Australia’s Country Manager Matthew Blayney said this new announcement continued epay’s reputation as this country’s best choice when it comes to accepting alternative payments. “epay Australia are proud to once again take the lead in providing the pay by Alipay solution to another new partner, GM Cabs. Our flexible technology, full service offering, and our depth of experience locally, means we are the best choice in the alternative payments category.”

DID YOU KNOW...

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you can now accept Alipay on your GM Cabs Terminal?

In addition to any traditional payment methods like credit card

TECHNOLOGY NEWS

“The synergy of a familiar payment platform and the nationwide coverage of GM will provide Chinese tourists, and tour organisers, with a complete solution that they can have confidence in,” CEO and Founder of GM Cabs, George Mikhael

WHY IT WILL WORK FOR YOU

“Taxis play a central role in the Chinese tourist experience in Australia, and simple steps like offering them their preferred payment method can turn tourists into advocates for Australia as a friendly and hospitable destination,” Country Manager of Alipay, Australia and New Zealand, George Lawson Country Manager of Alipay, Australia and New Zealand, George Lawson said it made perfect sense for Australian taxis to be taking this technology on board.

“Taxis play a central role in the Chinese tourist experience in Australia, and simple steps like offering them their preferred payment method can turn tourists into advocates for Australia as a friendly and hospitable destination,” he said.

“As Australia’s largest and most lucrative tourism market, tens of thousands of savvy Australian merchants now engage with Chinese tourists through Alipay. Visitors can shop at the airport, catch a taxi, pay for accommodation, shop, dine and visit leading

Over 1.4 million Chinese come to Australia yearly

tourist attractions – all while redeeming special offers, receiving recommendations and paying – through the Alipay app.”

CEO and Founder of GM Cabs, George Mikhael said his company recognised the value Alipay offers.

“GM Cabs has provided services to the tourist and hotel markets for many years and with the growth of Chinese tourism we recognise the value in service that Alipay offers. The synergy of a familiar payment platform and the nationwide coverage of GM will provide Chinese tourists, and tour organisers, with a complete solution that they can have confidence in,” Mikhael said.

It's time to get on board with Alipay.

90% of Chinese would use mobile payments like Alipay in Australia if they could

$11 billion is spent annually by Chinese in Australia

Need help?

For more information call 1300 301 408 or email support@epayworldwide.com.au ep ay AU T UMN 2019

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75

%

Margin

Now available through epay retailers!

For more information and to order stock please contact SimConnect 1300 378 390 or Pacific Optics 07 5631 1090.

CHINESE PAYMENT EXPO

epay Business Development Manager James Cowlishaw attended the Chinese Payment Expo at the Novotel in Surfers Paradise late last year that was hosted by Tourism and Events Queensland. James was a guest speaker and explained to attendees how the Alipay app works, why promoting businesses on Alipay is important and how epay can help with not only the payment side of things but also marketing. After the event James was able to talk to a range of merchants individually and was able to sign up several who can now offer Alipay payments within their businesses.

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PRODUCT SPOTLIGHT

NEW PRODUCTS PRODUCT NAME

TERMINAL NAME

BARCODE

RRP

BH Priceline 3YR EXP $30 POSA AUS

Priceline $30

076750284977

$30

BH Priceline 3YR EXP $50 POSA AUS

Priceline $50

076750284984

$50

Optus $10 SIM POSA v2 AUS

OPTUS SIMPOSA 10 v2

076750308864

$10

Optus $30 SIM POSA v2 AUS

OPTUS SIMPOSA 30 v2

076750308888

$30

Optus $40 SIM POSA v2 AUS

OPTUS SIMPOSA 40 v2

076750308895

$40

Uber Eats $10 ESD AUS

Uber Eats $10

9337694053113

$10

Uber Eats $25 ESD AUS

Uber Eats $25

9337694053120

$25

Uber Eats $50 ESD AUS

Uber Eats $50

9337694053137

$50

Uber Eats $100 ESD AUS

Uber Eats $100

9337694053144

$100

EA Origin Access Premier $20 ESD AUS

EA Premier $20

9337694053212

$20

EA Origin Access Premier $60 ESD AUS

EA Premier $60

9337694053229

$60

EA Origin Access Premier $130 ESD AUS

EA Premier $130

9337694053236

$130

$100 BOOST Recharge Voucher

$100 BOOST

9316423047470

$100

$150 BOOST Recharge Voucher

$150 BOOST

9316423047487

$150

$200 BOOST Recharge Voucher

$200 BOOST

9316423047494

$200

$300 BOOST Recharge Voucher

$300 BOOST

9316423047500

$300

Reckon Accounts Accounting 2019

Reckon Accounting19

9337694053762

$505

Reckon Accounts Plus 2019

Reckon Acc Plus 19

9337694053779

$590

Reckon Accounts Premier 2019

Reckon Acc Prem 19

9337694053786

$710

Pre-Paid $300

9316423047692

$300

FEBRUARY Blackhawk Priceline POSA AUS

Optus SIM POSA AUS

Uber Eats ESD AUS

EA Origin ESD AU

Boost (Telstra)

MARCH Reckon POSA AUS (available to order by May 2019)

Telstra Pre-Paid Telstra Pre-Paid $300

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PRE-ORDER OUR NEW POS MATERIAL TODAY! BOOST YOUR XMAS SALES IN 3 EASY STEPS!

1

2

3

Ensure you have epay's vibrant point of sale material up in your store

Display epay gift cards in a highly visible area. We recommend a display by the counter. Displays are also successful at the point of entry to your store

Ensure that your epay stock is continually replenished and offer an epay recharge, along with other sales, to increase your basket spend

A3 Poster A5 Counter Stand

PRE-ORDER YOUR NEW POS TODAY!

Till Topper 160mm x 50mm

Our new POS material has almost landed.

Pre-order and be one of the first to display the new range.

Phone: 1300 301 408 Fax: 02 8117 9869 (complete the form below) Email: support@epayworldwide.com.au Log on to: www.epayworldwide.com.au

A4 Poster

Store Name: RID/TID: Store Address: A6 Wobbler A3 Counter Mat

External Flag 420mm x 680mm

A4 Window Decal (Can be peeled off and moved)

Contact Person: Number/Email: Tick the items you would like to order: A6 Wobbler

Till Topper

A3 Counter Mat A5 Counter Stand

DO YOU WANT TO REFRESH YOUR STORE’S POS DISPLAY? SEE THE OPPOSITE PAGE FOR OUR POS BEST PRACTICE GUIDE 28

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A4 Window Decal

A3 Poster External Flag

A4 Poster

POS BEST PRACTICE Highlight the fact you sell our recognisable brands by showing off their logos on our new range of POS material. epay has specific types of POS material to use in key areas of your store – as these pictures illustrate.

GREAT F O R WA L L S

A3 Poster

MA XIMUM IMPACT

OUTSTANDING!

A5 Counter Stand

SALES BOOSTER

A3 Counter Mat

EYE CATCHER!

Till Topper

PEEL AND MOVE AS MUCH AS YOU LIKE!

NOW ONLY

$199 + GST ATTENTION GRABBER

A6 Wobbler

A LL NE W !

A4 Window Decal

Our 72 hook stands were $699 + GST but for a limited time our retailers can purchase these stands for the low low price of just $199 + GST. And don’t forget, all our stands come fully loaded with cards.

Go to page 34 for more details and how to order.

STREET PRESENCE

PRIDE OF PL ACE

A4 Poster

External Flag ep ay AU T UMN 2019

29

Fraud Alert DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your five digit sales code to anyone or let them operate your terminal alone.

Do not give vouchers to the customer until the full valid payment has been received.

Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.

epay will never, in person or over the phone, ask you to print a voucher and ask for the codes on it!

THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

For more information on fraud, visit www.scamwatch.gov.au

WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

Contact epay customer service on 1300 301 408 immediately.

H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 1800 333 000.

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Key information for retailers

HOW TO DO A TERMINAL REFUND

If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed.

Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.

HOW TO REQUEST A REFUND

BY PHONE

Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted.

Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network.

Not all products can be refunded and will never be refunded if they have been used.

If you believe you have been defrauded, refer to the WHAT TO DO section.

END OF DAY REPORT

O nly an operator with authority to print reports can run the reports Press the purple Totals key, enter your Sign-On code, press Enter Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)

EPAY EXTRANET

This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account.

Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password.

Go to: www.epayworldwide.com.au Then, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.

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The LEGO Movie 2 $59.95 on Xbox One Bricksburg is in ruins and Emmet’s friends have been taken! Team up with Emmet and a host of heroic characters to save their friends from the strange inhabitants of the Systar System. Journey into outer space, discover new worlds and test your master building skills. Released February 27 2019.

XBOX – WHAT’S HOT MORTAL KOMBAT 11 $99.95 on Xbox One

TRIALS RISING $38 on Xbox One

XBOX LIVE GOLD MEMBERSHIP

In this latest version, new custom character variations give you control of your fighters to make them your own.

Featuring a roster of new and returning fighters, Mortal Kombat 11 continues the epic saga that has been over 25 years in the making. Released February 24 2019.

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Explore all the action in the latest opus of the Trials franchise. With new tracks in exotic places all over the world and more ways to compete, Trials Rising offers the best multiplayer racing experience where the fun is endless. Released February 26 2019.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

JUMP FORCE $137.95 on PlayStation 4 In this Deluxe Edition, you can create your own avatar and jump into an original story mode to fight alongside the most powerful Manga heroes from Dragon Ball Z, One Piece, Naruto, Bleach, Hunter X Hunter, Yu-Gi-Oh!, Yu Yu Hakusho, Saint Seiya and many others. Released February 15 2019.

PLAYSTATION – WHAT’S HOT DEAD OR ALIVE 6 $99.95 on PlayStation 4

THE ELDER SCROLLS $89.95 on PlayStation 4

PlayStation®Store icon_R

The long-awaited new instalment of Team Ninja's top-class fighting game series is finally here. With the addition of brandnew stages and characters, Dead or Alive 6 embodies and illustrates the evolution of true fighting entertainment. Released March 1 2019.

Join over 11 million players in this updated version of the award-winning online multiplayer. Explore and defend the home of the Khajiit – a land ravaged by warfare – from an ancient evil and command the undead with the Necromancer class.

Released June 4 2019.

Sony Computer E

PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.

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DISCOUNTED STANDS Back by popular demand, our range of stands are available to our epay World readers at a discounted rate until 1st May 2019.

To order one of our stands at these special prices please fill in the order form below and send to epay customer service. The stands come fully loaded with gift cards.

Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material.

Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.

ALL STANDS COME LOADED! WITH CARDS

115cm

BEST VALUE! NOW ONLY $199 + GST

75cm

150cm

15cm

23cm

43cm

CLIP STRIP WAS $35 + GST

16 HOOK STAND WAS $75 + GST

72 HOOK STAND WAS $699 + GST

NOW $17.50 + GST

NOW $37.50 + GST

NOW $199 + GST

STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products.

To order, fill in the form below and email back to marketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person Contact Number/Email

Please place a tick in the corresponding circle to identify which item you would like.

Clip Strip 16 Hook Stand 72 Hook Stand

ON THE NET

BLOG IT

Retail blogs allow quick, easy access to a world of expert know-how. Whether you want to increase sales, find new ways to merchandise or simply deliver better customer service, these examples are worth checking out.

kochiesbusinessbuilders.com.au This is Australia’s number one destination for small business news, resources, features and inspiration. Hosted

by David Koch, a passionate small business supporter and host of Sunrise, its mission is to support small business owners with simple, easy to apply information, tools and resources, and help them succeed in both their business and their relationships.

thebankdoctor.org/blog theBankDoctor is a not for profit web-based provider of independent practical tips and information to help SMEs obtain and maintain the best financing arrangements for their business. It also represents the interests of SMEs in the broader community by engaging with banks, alternative financiers, accountants, the media, industry associations and government.

retailrockstars.com.au/blog The Retail Rockstars are marketing and retailing experts and their blog is full of pertinent information for small and medium sized businesses looking to go the extra mile for their customers. The information found here will inspire and inform you about the best way to connect with your clientele that creates advocacy, reciprocity and impressive sales results.

theretailsolution.com.au/about-old/blog Insights, The Retail Solution Blog, provides a forum to comment on new developments that are important in the rapidly changing world of retail business, both within Australia and abroad. Not just confined to clinical issues, the blog is full of insightful social, political and economic topics that have an increasing influence on the way Australian retail business is evolving.

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