epay world NZ Summer 2018

SUMMER 2018

STAY OUT OF TROUBLE THIS CHRISTMAS Give the gift of choice!

Plus:

Game On - A look at the NZ gaming market Christmas Cheer - What we’re doing to boost your Xmas sales

Join us and get an hour of free mobile data every day Stream longer than it takes for your jandal tan to fade

A HO T A D

AY

EV

UR

FRE E

Now with all our Carryover Plans and Combos

ERY

MC9489P

Free Data Hour: Fair Use Policy applies.During times of network congestion, customers may experience slower data speeds. Maximum tethering/hotspotting speeds up to 1Mbps.

Buy a current Carryover Plan or Combo to receive an hour of free data per day. Redeemed via the Data Clock app.

See Data Clock app for details. Data does not carry over and will expire if it isn’t used each day. You will lose the data if you leave our network. Minimum $20 Top Up applies for Prepay. 2degrees reserves the right to amend or cancel this offer at any time. Plan and Combo T&Cs apply, visit 2degrees.nz for full T&Cs.

D

SUMMER 2018

www.epaynz.co.nz

HEAD OFFICE 5A Pacific Rise Sylvia Park Auckland 1060 POSTAL ADDRESS PO Box 132122 Sylvia Park Auckland 1644 CUSTOMER SERVICE If your customer number (RID) starts with a 9 P. 0800 110 002 If your customer number (RID) starts with a 1 P. 0800 64 99 99

Welcome W

elcome to our Christmas Summer edition for 2018.

I wrote basically this same message for our Winter magazine earlier this year but unfortunately we still have stores falling prey to professional scam artists.

These people are very clever and they make you feel they are legitimate by asking a number of astute questions as well as providing detailed information.

Please make sure you speak with all of your staff and pass on this message – no epay representative will ever call you over the phone or visit your store and ask you to print out vouchers without first paying for the vouchers in full. Do not print out vouchers ever without first taking payment in full.

“Make sure you have space at the front of your store for all gift and gaming cards this summer as the business growth in both markets is over 50 per cent on last year.”

TO ADVERTISE P. 09 573 8350 Written and Produced by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra

Everyone needs to be more vigilant and all members of staff need to follow the correct procedures around the sales of gift cards and vouchers – both in-store and over the phone.

I would also like to apologise to any retailer who has been targeted or victimised by scammers in the past 12 months. Unfortunately bad people exist and others get caught up in their illegal activities.

The very busy trading period is nearly upon us and we have all of our epay sales staff embarking on a two-to-three week road trip to your stores to merchandise all of your top selling gift card displays for the Christmas sales.

Make sure you have space at the front of your store for all gift and gaming cards this summer as the business growth in both markets is over 50 per cent on last year.

Thanks for your support and all the very best for December trading and a great Kiwi summer.

Best regards,

PRODUCTION MANAGER Jacqui Cooper

Roger Smith Managing Director epay New Zealand Printed by Westprint ep ay SUMMER 2018

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CONTENTS

12 FEATURES

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8

GAME ON The gaming industry is booming and with epay you can capitalise on it

10

GIFT GUIDE What will be hot this Christmas

16

PAYMENT REVOLUTION We take a look at the rise in mobile wallet use

18

PURE COMMERCE A CurrencySelect eftpos case study with Giapo Ice Cream Auckland

REGULARS 12

THE TECH SPACE Great gadget gift ideas this Christmas

20

SUPPLIER PROFILE Mark Payne General Manager Consumer Sales 2degrees

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GAME REVIEWS The new Xbox and PlayStation titles on the market

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STAFF CONTACTS How to contact our staff in your area

CAMPAIGN 2018 Holy smokes, it’s almost Christmas time again!

This holiday season, epay will be driving foot traffic into your store with our multi-platform advertising campaign using TV, Radio, Digital, Social Media and in-store POS. This year we have two charming boys featuring in our campaign who we hope will win the hearts of your customers and keep gift cards front and centre in the minds of consumers.

Tis the season to be jolly, and one thing that certainly makes the Genie merry and bright is seeing gift card stands that are in high-foot traffic areas of your store so customers can find and purchase gifts easily! To ensure you maximise your gift card sales this silly season make sure your gift card stand is in prime position and are well stocked.

Happy selling!

giftstation.co.nz

CHRISTMAS MEDIA SCHEDULE - Dec 2018 Platform

3rd

10th

TV Campaign

17th

16th to Xmas

TV On Demand YouTube Adverts Stuff & Herald Preroll Google Search KPEX & Shopping Ads Remarketing Radio Herald Mobile Stuff Mobile/Tablet

24th

12th 18th

INDUSTRY PROFILE – GAMING

GAME ON

This spotlight on our gaming industry makes great reading for epay retailers with nearly 70 per cent of the population into video games, spending almost half a billion dollars a year on them.

67%

$452.4

$175

Spent in NZ on video games in 2017. That was a seven per cent increase from 2016

Spent on mobile games in 2017. That was a 12 per cent increase from 2016

MILLION

MILLION

98%

Of homes with children have computer games

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85 minutes

Of all Kiwis play video games

The average daily total of all gameplay

34

A 34-year-old male is the average user in NZ

47%

Almost half of Kiwi gamers are female

INDUSTRY PROFILE – GAMING

WHAT’S HOT

FORTNITE – THE STATS DON’T LIE The global gaming phenomenon has taken the world, and New Zealand, by storm.

125

6-10

The number of people worldwide who play

The average time spent by users per week

million

20%

Percentage of users who have skipped work to play

hours

$1

billion

The estimated amount spent on in-game purchases

35%

Percentage of users who have skipped studies to play

Fortnite POS available!

Contact your epay account manager to order or email epayNZadmin@epayworldwide.co.nz

BEST SELLERS

Sony PlayStation

Customers can easily add funds to their PlayStation Network wallet without the need for a credit card.

Use credit to purchase exclusive games, add-on content and avatars and themes as well as movies, music and more.

Xbox

Get an Xbox gift card for games and entertainment on Xbox One, Xbox 360 and other select Microsoft online stores. Buy the latest games, map packs, in-game purchases and more plusyou’re your music, movies and TV shows.

iTunes

Use an iTunes gift card to purchase any gaming apps on the iTunes store plus use it to make in-app purchases and more. iTunes is also the place to purchase all the music, movies, TV shows and other apps you need.

Google Play

Let a Google Play gift card take you further in your favourite games like Fortnite, Clash Royale or Minecraft or redeem your card for the latest apps, movies, music, books, and more.

There’s no credit card required.

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TECH SPACE Check out these great Christmas gift ideas consumers can purchase with the epay products available in your store.

Samsung Galaxy Watch Don’t let the analog face of this Samsung smart watch fool you. The round face and the ticking sound might give it the feel of a traditional watch but in behind the facade is some serious technology. You can make and take calls, respond to texts and read the news plus it will balance your mind and body with sleep cycle tracking, reminders to keep moving, calorie counter and more. samsung.com

AVAILABLE WITH A PREZZY CARD Get the Samsung Galaxy Watch with a Prezzy Card or any other gift this Winter.

Beats Solo3 Wireless Wireless headphones will be the mustbuy Christmas gift this year and few will come close to the new Beats Solo3.

With over 40 hours of battery life, these stunning ear-pieces go the distance and their ergonomic design means they won’t become uncomfortable. Plus, a five minute charge equals three hours of playback. beats.com 12

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iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy with these amazing audio products.

Available in amounts of: $20/$30/$50/$100

Sony Wireless Speaker Get the Christmas party started with this smart speaker. It’s paired with Google Assistant so all you need to do is request your favourite song and the speaker will deliver. But it’s more than just a juke box. It packs a punch via the extra bass function, its lights pulse with the music and you can link more wireless speakers via Chromecast. sony.com

TECHNOLOGY SPOTLIGHT

PS4 Fortnite Bundle Play the gaming phenomenon of the year with the Fortnite Battle Royale bundle on the PlayStation 4 Pro. The bundle includes a wireless controller and digital bonus content featuring a player skin available first on PS4. playstation.com

PlayStation Plus Membership Spend hours playing Fortnite on your PS4 console after you pick up a gift card in store.

Gift cards available: $30,and $50

Xbox gift cards Spend hours playing on your new Xbox One X this Christmas after you pick up a gift card in store.

Gift cards available: $25, $40 and $70 Xbox One X Special Edition 1TB Experience games better than ever these holidays on the new Xbox One X. With 40 per cent more power than any other console, users can immerse themselves in a true 4K picture. Blockbuster titles look great, run smoothly and load quickly – even on a 1080p screen. Xbox One X also works with all your Xbox One games and accessories as well as Xbox Live. xbox.com ep ay SUMMER 2018

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GIFT CARDS!

THE IDEAL STAFF INCENTIVE When thinking about business to business staff incentives, epay has you covered.

epay take all of the admin out of running a staff incentive programme and leave you with more time to focus on other things.

Choosing epay gives your staff access to New Zealand’s largest range of the most popular gift cards. Simply select your gift of choice with the desired amount and epay will have them delivered direct to your office. Personalised messages and gift card envelopes can also be provided.

Working with epay directly for your staff incentives and competition prizes will save you time and money, not to mention the extensive range of cards available to choose from. epay provides you with a safe and easy process to load cards either online or via their helpful card order team. To reduce the risk of theft or loss, epay can send cards out un-activated so they are only activated once received.

The payment process can be customised to suit each company and they accept credit and direct debit payment methods.

For the full range of gift cards available visit www.giftstation.co.nz and give your staff what they really want.

For more information please contact Erick on: EManumpil@epayworldwide.co.nz.

STAFF INCENTIVES

STAFF XMAS PRESENTS COMPETITION PRIZES

ORDER YOUR GIFT CARDS FOR CHRISTMAS NOW!

CHRISTMAS IS COMING! Are you prepared?

Place your display stand in a heavy foot traffic area of your store and have plenty of gift card stock on hand.

ORDER YOUR XMAS STOCK NOW - orders@epaynz.co.nz

INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

PAYMENT PAYS OFF We take a look at the rise in mobile wallet use and how Chinese visitors to our shores are driving the revolution.

WHAT IS IT?

A mobile wallet allows consumers to pay for items using their smartphones rather than bank cards and often users get discounts and rewards for using certain apps. It is the fastest growing payment type worldwide and there are several key players dominating the market, like Alipay, WeChat Pay and more.

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INDUSTRY PROFILE – ALTERNATIVE PAYMENTS

3k 3,000 retail merchants (and growing) offer mobile payment services

THE NEW ZEALAND MARKET

Mobile wallet use is skyrocketing in New Zealand, thanks in part to more and more merchants offering the services while Chinese visitors, as well as locals, reap the rewards from the new technology.

$2.5 $6 billion billion Spent in NZ via mobile Projected spend payments in 2017

in 2020

$265 Average total spend

400k Chinese tourists came

per Alipay user

to NZ last year

HOW BIG IS IT IN CHINA?

By looking at current mobile wallet use in China we can start to see what the landscape could look like in New Zealand given some time to grow.

$450 million Alipay users

$4.5 trillion Chinese consumers spent

$300 million WeChat Pay users

48% Of all purchases are made

more than NZD $4.5 trillion via Alipay and WeChat Pay in 2017

via a mobile wallet

2017 150 million went overseas in 2017

2020 That number is expected to grow to 200 million by 2020 ep ay SUMMER 2018

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CurrencySelect EFTPOS BNZ CurrencySelect EFTPOS provides your international customers the option of paying in their home currency whilst businesses save money on mounting merchant service fees.

No signup fee. No additional fees. *T&Cs Apply Pure Commerce is the currency conversion solution provider for BNZ CurrencySelect EFTPOS and was an epay acquisition in 2013. Pure Commerce technology is a game changer, now with a wide range of terminals identifying international credit cards and provides customers the option of paying in New Zealand Dollars or their home currency at a competitive exchange rate, with no messy calculations. Since the Pure Commerce acquisition, epay

have implemented BNZ CurrencySelect EFTPOS into a

range of small to large retailers, tourism operators, hotels, fast food outlets, bars and restaurants throughout the

country. We also operate in all major duty free stores within New Zealand.

There’s no magic, just clever thinking!

BNZ CurrencySelect EFTPOS offers currency conversion

on up to 12 currencies, enabling a higher conversion rate.

Giapo gift cards available at giftstation.co.nz!

A BNZ CurrencySelect EFTPOS Business Profile: Giapo Ice Cream, Auckland How long have you been established?

Giapo started 11 years ago but we’ve only been at our Gore Street location near Auckland’s Britomart Station for a little over a year. We relocated from our space next to the Civic Theatre on Queen Street. The move has enabled us to realise our ice cream dreams. Our bigger kitchen has given us space to take groups on Kitchen Tours to showcase the science and technology behind our creations, to treat guests to multi-sensory ice cream experiences in our Chef’s Table experience and introduce our academic programme – the VIP learning experience.

What is your ethos and mission statement?

For so long, ice cream and gelato have been about having a scoop or two on a cone. We want to change the very function of ice cream and how people experience it.

We’re not focused on merely changing our flavours, we’re endeavouring to improve on everything: from how it looks (like with our chocolate colossal squid) to how people interact with it – such as with our wearable ice cream cones.

Powered by

To find out more, please contact our customer service team on 0800 110 002

For so long, the history of ice cream has been dominated by the Americans and Italians. With our strong dairy sector here in New Zealand, it only makes sense to make Aotearoa an ice cream destination too. We are committed to bringing the world to New Zealand to experience Kiwi creations.

How do international visitors impact the business?

International visitors are vital to the business. We’re fortunate to have visitors from countries such as China, Japan, Australia and the United States among many others. We strive to be relevant to them.

How have you benefited from BNZ CurrencySelect EFTPOS? Giapo is entirely cashless. We don't accept cash and BNZ Currency Select has been a big help for us. We’re pleased to accept currencies our customers are familiar with, so they know exactly how much they are being charged.

What does the future hold?

To get better and better at what we do every day. To find new ways to experience ice cream and making New Zealand famous for it.

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How beneficial is your relationship with epay?

A 2degrees Exclusive Mark Payne

General Manager - Consumer Sales for 2degrees

2degrees’ relationship with ePay goes back more than 10 years now and is wide-ranging – from using ePay’s top up platform to provide recharge vouchers at more than 5000 points of presence to using ePay’s POS and stock merchandising solutions across grocery stores, gas stations and convenience stores throughout the country, it really has been key to helping us deliver a seamless customer experience. Throughout our working relationship, the ePay team has been nothing but professional, helpful and easy to deal with. We know that ePay is a partner we can trust to always do right by us and our customers, who range from retail and distribution partners through to the end consumer.

How long have you been with 2degrees?

I started with 2degrees in March 2007 back when we were called NZ Communications and before we had even finished building the mobile network. I was employee number 11 – now we have over 1200 employees. It’s been fantastic being part of the journey.

What separates 2degrees from any other Telco company?

What is the key to being a successful Telco retailer for 2degrees?

In any industry – but especially in a highly competitive industry like telecommunications – innovation is key to success. It’s safe to say that innovation has been a major driver of our success since our inception. Before 2degrees, there were no bundled value packs, no carryover minutes, no data sharing. We introduced all these products to the market and our competitors followed suit. It’s also really important to get the core stuff right. For us, entering the market against two very well established big players, we chose to target value, simplicity and accessibility.

We also sell our products and services in a number of different retail environments – this gives us wide reach but it also means we need to make sure our products, POS messaging, training and merchandising align with each environment. For example, if we are selling our services in an unassisted store such as a petrol station, we keep the messaging and the product type simple (e.g. Prepay top ups or SIM cards). Conversely, if we are communicating offers in our own stores or mass retailers (e.g.

Noel Leeming), we make sure there are experienced staff that can talk through more complex products and services.

There’s many things that set 2degrees apart – from the value we offer our customers to our reputation as the challenger brand that brought competition to the New Zealand mobile market. But if I had to pick one thing I would say it’s the fact that we keep things simple. From our products and services to the way we market them – removing jargon and the unnecessary complexity that the telco industry has been known for in the past. We keep our plans simple, our tech easy to use and our customer service local and approachable.

What are some exciting 2degrees innovations?

Data Clock is an industry-first service we are pretty excited about.

Our Data Clock app lets customers buy mobile data in affordable bursts, giving them the freedom to use data whenever they need without chewing through their mobile plan data. You can buy as little as 15 minutes for 40c to sort a ride home, or as much as 24 hours for $6 to binge watch your favourite show. Another innovation we are proud of is WiFi Calling – a new service that allows you to make and receive calls and texts anywhere in the world that has a suitable WiFi connection, even if there is no mobile coverage. It’s really easy to use with no apps to download, logins or linking contacts – you just use your phone as you normally do.

Prezzy cards now available at Countdown! ®

WANT TO SELL SIM CARDS?

Contact epay now! Simply fill in your details and send to us...

ORDER FORM epay Account Number Store Name Name

Signature

Address Suburb City

Postcode

Phone Attention epay Account Manager Order Code

Product Description

Units

RRP

Vodafone 4G Triple SIM Pack

Pks of 10

RRP $5.00

Spark 3 IN 1 SIM Pack

Pks of 10

RRP $5.00

Skinny TRIO SIM Pack

Pks of 10

RRP $5.00

2 Degrees 3 IN 1 SIM Pack

Pks of 10

RRP $5.00

VODAFONE Mobiwire Sakari Phone with SIM (min order 2)

Single

RRP $25.00

Smart C9 Black PHONE + SIM

Single

RRP $49.00

Smart C9 Gold PHONE + SIM

Single

RRP $49.00

VODAFONE SIM + Phone Stand

Single

Warehouse Mobile 3 in 1 SIM

Pks of 10

RRP $5.00

Mobiwire Dakota PHONE + SIM

Single

RRP $79.00

EMAIL ORDERS: Send your complete order details to orders@epayworldwide.co.nz

FAX ORDERS: Fax this completed form to 09 573 0756

Order

GAME REVIEWS

FALLOUT 76 From the award-winning creators of Skyrim and Fallout 4 comes Fallout 76 – the online prequel where every surviving human is a real person. Work together, or not, to survive. Under the threat of nuclear annihilation, you’ll experience the largest, most dynamic world ever created in the legendary Fallout universe.

Released November 2018.

XBOX – WHAT’S HOT JUST CAUSE 4

METRO EXODUS

XBOX LIVE GOLD MEMBERSHIP

Rogue agent Rico Rodriguez journeys to Solis – a huge South American world, home to conflict, oppression and extreme weather conditions. Strap into your wingsuit, equip your fully customisable grappling hook and get ready to bring the thunder. Released December 2018.

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This is an epic first person shooter that blends deadly combat and stealth with exploration and survival. Explore the Russian wilderness across vast levels and follow a storyline that spans an entire year – including the depths of a nuclear winter. Released February 2019.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

DAYS GONE

PLAYSTATION – WHAT’S HOT CHIMPARTY

Take on the role of former outlaw biker cum bounty hunter Deacon Saint John in a scarred, volcanic landscape in the Pacific Northwest. In Days Gone, you explore a world ravaged by degenerate human monsters known as Freakers. Fight your way across the desolate landscape in search of supply, resources and, above all else, a reason to go on. Released April 2019.

LAST OF US II

PLAYSTATION NETWORK CARD Despite being the eleventh entry in the critically acclaimed series, this delivers a completely standalone experience. Featuring an entirely new cast of characters, beautifully-detailed environments, finely-tuned combat and an immersive new story written with both long-time fans and franchise newcomers in mind. Released November 2018.

Ellie and Joel return for an epic journey in the sequel to the critically acclaimed game by Naughty Dog. Twenty five years after a plague decimated civilisation, survivors cling to life inside harsh quarantine zones. Release date TBC.

PlayStation users can purchase content including games, game add-ons, tracks from the SingStore (PS3 only), subscription to Music Unlimited and movies to own or rent via the PlayStation Store.

AVAILABLE IN AMOUNTS OF: $30/$50

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FRAUD ALERT DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your five digit sales code to anyone or let them operate your terminal alone.

Do not give vouchers to the customer until the full valid payment has been received.

Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.

EPAY WILL NEVER, IN PERSON OR OVER THE PHONE, ASK YOU TO PRINT A VOUCHER AND ASK FOR THE CODES ON IT!

IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

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THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

WHAT TO DO

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

I f your terminal ID starts with a 9 call 0800 110 002, or if it starts with a 1 call 0800 699 999 immediately.

H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 0800 555 111.

CONTACT US CUSTOMER SERVICE PHONES If your customer number (RID) starts with a 1 call 0800 64 99 99 OR If your customer number (RID) starts with a 9 call 0800 110 002 CUSTOMER SERVICE EMAILS epay epayhelpdesk@epayaust.com.au epay/ezipay helpdesk@epaynz.co.nz Giftstation, Genie, invoices/statements epayadmin@epaynz.co.nz Card and sim pack orders – ezipay orders@epaynz.co.nz Mobile Top Up files pindelivery@epaynz.co.nz

YOUR TEAM Roger Smith Managing Director rsmith@epayworldwide.co.nz Mark Thompson Supplier Manager mthompson@epayworldwide.co.nz Vivek Kommalapati Route Manager vkommalapati@epayworldwide.co.nz Owen Jones GM Sales & Marketing ojones@epayworldwide.co.nz Sanjit Singh Account Manager ssingh@epayworldwide.co.nz Khan Khan Account Manager kkhan@@epayworldwide.co.nz Erick Manumpil B2B & Compliance Manager emanumpil@epayworldwide.co.nz

LOWER NORTH ISLAND TEAM Hemish Jivan Account Manager hjivan@epayworldwide.co.nz Vikesh Patel Account Manager vipatel@epayworldwide.co.nz

SOUTH ISLAND TEAM Shaival Shah Account Manager sshah@epayworldwide.co.nz

HEAD OFFICE SUPPORT Caitlin Smith Marketing Manager csmith@epayworldwide.co.nz Denyse Stephens Logistic & Dist. Manager dstephens@epayworldwide.co.nz Vinna Zafra Gift Station Manager vzafra@epayworldwide.co.nz Sian Jensen-Jones Office Administrator sjensen-Jones@epayworldwide.co.nz

FINANCE TEAM Windy Smith Commercial Director wsmith@epayworldwide.co.nz Gareth Jensen-Jones Transactional Services Manager gjones@epayworldwide.co.nz Matthew Campbell Finance Manager mcampbell@epayworldwide.co.nz Andrew Seylo Finance Ops Manager aseylo@epayworldwide.co.nz Alex Belomestnykh Asst. Accountant abelomestnykh@epayworldwide.co.nz Jaehong Lee Financial Accountant jalee@epayworldwide.co.nz Lalin Gounder Payable & Reconciliation Officer lgounder@epayworldwide.co.nz

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FOR CHRISTMAS

ORDER YOUR XMAS STOCK NOW - orders@epaynz.co.nz