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CONTENTS

Aug/Sep 2026

www.c-store.com.au

In this issue

28 12 20

Regulars 08

Face Time

Dimi Kyriazis, Golden North Ice Cream 12

Store Review

APCO Mt Gambier

Features 16

General Merchandise

The products beyond fuel and food 20

Functional Beverages

Better-for-you drinks are creating a buzz 24

Global Trends

Learnings from around the world in P&C

New Products 28

Product Ranging

We bring you all of the latest new product launches

Industry Experts 42

Opinion

Theo Foukkare, AACS; Peter Paulicki, Impulse Retailing; Graham Freeman, AUR

Latest News 48

Industry News

The Distributors; Handmade Food Co; Illicit tobacco; Bowser Bean; Accredited Distributors

52 4

August/September 2026

Petrol News

AI fuel price monitoring; Australia’s new oil refinery; WA fuel payments

EDITORIAL CONTACT DETAILS Published by C&I Media Pty Ltd (A division of The Intermedia Group) 41 Bridge Road (PO Box 55) Glebe NSW 2037 Tel: 02 8586 6292 Fax: 02 9660 4419 E: magazine@c-store.com.au Group Publisher C&I Media Pty Ltd Safa de Valois Commercial Director Safa de Valois safa@c-store.com.au Editorial Director James Wells james@intermedia.com.au Managing Editor Thomas Oakley-Newell tom@c-store.com.au Art Director Alyssa Coundouris alyssac@intermedia.com.au Graphic Designer Sanja Spuzanic Production Manager Jacqui Cooper jacqui@intermedia.com.au Production Assistant Tazlin Cantrill magazine.material@intermedia.com.au PROUD MEMBERS OF:

Pumped for change ’day and welcome

help capture demand and cater to

to the latest issue of

changing consumer preferences.

Convenience & Impulse Retailing magazine. In this issue we get

convenience retail internationally.

Director of Golden North Ice Cream.

While every market is different, there

We take a look at Dimi’s life and

is always value in seeing how retailers

career, from growing up as one of

around the world are responding

seven kids, to building a 20-year-

to common challenges through

career at Golden North. We then

technology, new store formats,

check out APCO Mt Gambier, South

foodservice innovation and evolving

Australia’s first APCO Service Station,

customer experiences.

and see how this one-stop-shop is fitting into town.

DISCLAIMER This publication is published by C&I Media Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or reenactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2026 - C&I Media Pty Ltd.

We then head off to The Distributors’ annual conference on the Gold Coast for a few days of

general merchandise – a category that

learning, networking, and fun. And

can often be overlooked but has the

also check out what else is making

potential to deliver strong impulse

news across the channel.

sales and improve basket size. THE FINE PRINT The Intermedia Group takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities. As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody. PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.

examines some of the ideas shaping

to know Dimi Kyriazis, Managing

We then take a closer look at INFORMATION PARTNERS:

Looking beyond our own backyard, our global trends feature

As always, a big thank you to our

We also explore the growing

columnists – Theo Foukkare from

functional beverages category.

AACS, Peter Paulicki from Impulse

Today’s consumers are increasingly

Retailing, and Graham Freeman from

looking for drinks that offer more

AUR – who have all provided timely

than refreshment, whether that’s

and thought-provoking opinion pieces.

an energy boost, improved focus,

Enjoy the read.

hydration or added nutritional benefits. As innovation continues

Cheers,

to accelerate, retailers have an

Thomas Oakley-Newell

expanding range of products to

Join us for more

Scan the code to explore the website and get social.

MEET THE TEAM

Safa de Valois

James Wells

Thomas Oakley-Newell

Alyssa Coundouris

www.c-store.com.au

PRIME TIME

Break into the berry side of chocolate with KitKat Aero Strawberry Two iconic chocolate brands have teamed up once again to give Aussies a lighter, bubblier way to take a break with the launch of new KitKat Aero Strawberry Block and KitKat Aero Strawberry Chunky Bar. Combining the KitKat iconic crispy wafer with the Aero signature smooth, aerated strawberryflavoured centre, the new creations deliver a unique melt-in-yourmouth experience that’s bursting with berry flavour. KitKat Aero Strawberry Block 155g RRP is $7.50 and KitKat Aero Strawberry Chunky Bar 45g RRP $3.00. Both products are available now. www.kitkat.com.au

Dessert-inspired yoghurt made for the chiller The Yoghurt Shop’s Caramel Crumble and Apple Crumble bring indulgent flavour to the yoghurt aisle, combining handcrafted Greek yoghurt with the comforting taste of classic desserts. Batch made in South Australia and twice hand-strained for a rich, thick texture, these spoonable favourites offer a premium option for shoppers seeking something deliciously different. Caramel Crumble delivers smooth, buttery sweetness, while Apple Crumble pairs fruity flavour with nostalgic crumble notes. Perfect for convenience customers looking for an easy treat, they’re spoonfuls worth savouring and a standout addition to any impulse-ready dairy range. sarina.scarponi@theyoghurtshop.com.au | 0416 698 444 theyoghurtshop.com.au

D.Jays biltong and jerky is driving healthy snacking Give your customers another reason to stop, shop and spend with D. Jays Gourmet. D.Jays range of delicious gourmet biltong and jerky is perfect for convenience stores, petrol stations and bottle shops looking to offer customers something a little different. With premium quality, great taste and strong visual appeal, D.Jays Gourmet products are ideal for impulse purchases, entertaining, or simply treating yourself. Easy to merchandise and perfect for pairing with drinks, they’re a delicious addition to any retail range. Stock D.Jays Gourmet and give your customers a premium treat they’ll want to come back for.

Great taste, real benefits with Anagenesis Holistic wellness brand Anagenesis’ range of products will make sure you experience all the benefits of its high phenolic olive leaf groves in Kalamata, Greece, in one mouth-watering product. Manufactured locally across Australia and New Zealand, its range includes iced teas, hot teas, and TGA approved supplements and wellness shots, caps, and oils.

admin@djaysgourmet.com.au

Anagenesis’ iced tea range is made from brewed olive leaf tea and natural flavours and is available in non-carbonated and sparkling. Rich in antioxidants, essential nutrients, phenolic compounds, and preservative and sugar free, you’ll get what your body needs to succeed without compromising on flavour.

djaysgourmet.com.au

info@anagenesisco.com www.anagenesisco.com

August/September 2026

FACE TIME

THE GOLDEN YEARS

When one door closes, another opens, and for Dimi Kyriazis, Managing Director of Golden North Ice Cream, that second door has led to a 20-year career. This is his story… Top: Dimi has spent 20 years at Golden North

I WAS BORN in Adelaide, South Australia, and growing up I was part of a very big family. There were seven kids, plus Mum and Dad, and my grandmother on Mum’s side also lived with us. Within the seven kids was a set of quads, and I am one of them. Growing up was a lot of fun. Coming from such a large family meant there was always a lot going on and plenty of fun to have. We didn’t live in a very big house, so we were always in each other’s space. Looking back, I wouldn’t have changed it for anything. My first job was working at the local McDonald’s. After that, I landed a casual job after school with Coles. That opportunity helped set the direction for my career. From Coles, I moved into a sales representative role with National Foods. I spent 10 years there before joining Metcash as the frozen buyer. My next move was to Balfours Bakeries as the State Sales Manager. Unfortunately, I was made redundant from that role, but it opened another door. I applied for a sales position with Golden North, and over the last 20 years I have worked my way through the business to become Managing Director. During most of that time, I have

August/September 2026

also been invested in Golden North, which has made the journey even more rewarding. Without question, my years at Golden North have been the most exciting of my career. I started in a sales role before investing in the company and taking responsibility for the sales and marketing function. Then, 12 months ago, in line with some ownership changes, I stepped into the role of Managing Director. Alongside my working career, I also achieved a personal goal by completing a Bachelor of Commerce in Accounting and Marketing as an adult. I had always been interested in numbers and loved sales, so studying those areas was something I wanted to accomplish. Completing those degrees also led to some guest lecturing, which I found was a lot of fun. Along the way, I discovered a passion for public speaking, and I still enjoy telling the Golden North story, along with a little of my own story, to different business groups. Travel has also played an important role in my life. I have travelled overseas a number of times, including two trips to Europe, as well as visits to New Zealand, Vietnam, China, Hong Kong, the Cook Islands, France, Greece, Italy, Hungary, Serbia and the United Arab Emirates.

FACE TIME

Dimi has worked through the business over the last 20 years to become managing director.

Dimi and Gabby Kyriazis

xxxxxx Leo the pet Cavoodle

“We have ambitious growth plans, and I can’t wait to see where we land. I also believe the biggest winners from those plans will be our younger employees.”

Dimi with his wife Gabby

Dimi and Gabby with their kids Alec and Bella

L-R: Dimi, Joyce Ceravolo (back of the room), Melissa Webb, and Victoria McGlurg

From the time Gabby and I were first married, it was always important to us to visit our overseas family as soon as we could. Whenever we made those trips, we added other destinations so we could have an adventure together. Once we had children, we returned to some of those places because we knew Alec and Bella would love them too. We took them to Disneyland and also to Greece, where my family is from, and to Hungary and Serbia, where Gabby’s family is from. Those holidays created memories that our family still talks about today. My wife, Gabby, and I have two children, Alec and Bella. We also have a Cavoodle called Leo, who is very much part of the family. Outside of work, I enjoy running. Half marathons were always my preferred distance, although as I have got older, the distances have become a little shorter. I am also a mad gardener. My lawns are putting green standard and my gardens are always manicured. Looking ahead, I see myself in five years’ time reflecting on what we have achieved with our business. We have ambitious growth plans, and I can’t wait to see where we land. I also believe the biggest winners from those plans will be our younger employees. Where else could you learn to reinvent a business, move factories and explore new channels all at the same time? I think those opportunities will create incredible experiences for the next generation of our team. Throughout my career, I have learnt that relationships are the backbone of success in our industry. My advice to retailers is not to overlook the small and medium-sized food manufacturers. This is where you find passionate businesses that are hungry to succeed. That passion drives innovation, efficiency and collaboration, and those qualities benefit everyone. For suppliers, my advice is simple: innovate, be bold and have courage. Don’t let the ceiling stop you. It is amazing what owners and leaders within food manufacturing businesses can achieve when they learn to back themselves. ■ www.c-store.com.au

T HYDRO

OCKED IN

STORE REVIEW

A new stop in town Mt Gambier is home to APCO’s first South Australian store, combining convenience, fresh food and community under one roof. Above: The opening marks a significant step in APCO’s expansion

APCO SERVICE STATIONS has brought its first South Australian store to Mt Gambier, combining fuel, fresh food, barista-made coffee and a supermarket-style grocery offer in a 24-hour convenience destination. The family-owned retailer, which has built its business over more than 50 years, said APCO Mt Gambier reflects a shift towards convenience stores becoming broader retail destinations rather than simply fuel stops. “APCO Mt Gambier stands apart by bringing together fuel, fresh food, award-winning barista coffee, and a full convenience grocery offering all under one roof, operating 24-7,” said Jess Guareschi, Strategic Partnerships and Event Lead at APCO Service Stations. “As APCO’s first store in South Australia, it introduces a proven, family-owned model built over more than 50 years, combining genuine customer service with strong value through price-matched groceries and a true ‘one-stop-shop’ experience that goes beyond a traditional service station.”

Creating a daily destination For APCO, the focus at Mt Gambier is on creating an experience that feels welcoming and connected to the local community. Guareschi said the store has been designed to cater for a range of customer missions, from a quick coffee stop to a larger grocery shop. “We’re focused on delivering a warm, welcoming and community-first experience where customers feel genuinely looked after,” she said. “Whether it’s a quick coffee, a fresh meal, or a full grocery shop, the goal is to make every visit easy, 12

August/September 2026

enjoyable, and convenient. It’s about combining convenience with quality and friendliness so customers see APCO as part of their daily routine, not just a stop along the way.” The store’s offer brings together APCO’s cafe24-7 food and beverage range with Anderson’s Supermarket, providing customers with access to everyday grocery items alongside traditional convenience products.

Café-quality food around the clock Fresh food and coffee remain central to APCO Mt Gambier’s offer, with the retailer aiming to deliver caféstyle products within a convenience setting. “Our offering is anchored by APCO’s cafe24-7 range, featuring award-winning barista-made coffee and fresh, made-to-order food prepared on site,” Guareschi said. This is supported by a strong grab-and-go selection and quality grocery range through Anderson’s Supermarket, providing everyday essentials at great value. “What sets us apart is the focus on freshness, consistency, and café-quality food in a convenience environment that’s available around the clock.” The store’s approach reflects broader changes in customer expectations, with convenience shoppers increasingly looking for fresh food and quality coffee as part of their regular routines.

Responding to changing customer expectations Guareschi said the past year has seen customers continue to seek better-for-you options, quality products and strong value.

STORE REVIEW

The site brings together multiple retail formats in one place

L-R: Lil Caine, Grocery and Shop Trainer, and Davyd Stockman, Senior Category Manager

Its award-winning barista-made coffee is a hit with customers

Anderson’s Supermarket means customers can grab what they need, when they need it

“We’re seeing a continued shift towards better-for-you options, fresh food, and quality coffee as a daily habit rather than an occasional treat,” she said. “Value remains extremely important, with customers expecting fairness and consistency on everyday essentials. There’s also growing demand for speed and convenience, with customers wanting high-quality food and groceries without having to compromise on time or price.” The combination of supermarket, café and convenience formats is also central to APCO’s approach at Mt Gambier, bringing several retail experiences together in one location. “APCO Mt Gambier brings together multiple retail formats in one space; fuel, café, and supermarket, creating a truly integrated convenience hub,” Guareschi said.

Partnerships and consistency While store formats continue to evolve, Guareschi said the fundamentals of retail remain unchanged. “Stay close to your customers and keep things simple but consistent. “Great retail comes down to people, product, and execution. Invest in your team, listen to your local community, and make sure the basics are done exceptionally well every day.” She also highlighted the role suppliers play in helping retailers respond to changing customer needs. “The strongest partnerships are built on transparency, shared goals, and agility,” Guareschi said. “Regular communication, understanding local customer needs, and being willing to test and adapt quickly all help drive better outcomes. When suppliers and retailers collaborate on insights rather than just transactions, it leads to stronger innovation and better results for customers.”

“Whether it’s a quick coffee, a fresh meal, or a full grocery shop, the goal is to make every visit easy, enjoyable, and convenient.” - Jess Guareschi, Strategic Partnerships and Event Lead at APCO Service Stations

The direction of convenience retail Guareschi expects convenience retailing to continue evolving towards integrated destinations that combine multiple offers in one location. “Convenience retail will continue moving towards hybrid destinations that combine fuel, food, grocery, and café experiences in one stop,” she said. Customers will expect higher quality fresh food, stronger value on essentials, and faster service, supported by technology and smarter store design. “Community connection will also become increasingly important, with successful retailers being those that feel local, relevant, and trusted.” For APCO, the Mt Gambier opening marks a significant step in the company’s expansion while maintaining the values that have shaped the business. “APCO Mt Gambier represents an exciting milestone as our first store in South Australia, and we’re proud to bring our family-owned values, awardwinning barista-made coffee, and fresh food offering to the region,” Guareschi said. “It’s the start of a new chapter for APCO, and we’re excited to grow alongside the Mt Gambier community for many years to come.” ■ www.c-store.com.au

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FEATURE GENERAL MERCHANDISE

Credit: iStock.com/Deagreez

Small stuff, big returns General merchandise remains a valuable profit driver as retailers refine ranges around convenience, impulse and immediate customer needs. Words Deb Jackson.

GENERAL MERCHANDISE MAY not be the largest category in the petrol and convenience (P&C) channel, but it continues to punch above its weight by solving immediate customer needs, driving impulse purchases and delivering attractive margins. While cost-of-living pressures have softened discretionary spending, the category continues to evolve alongside changing shopper missions. Rather than trying to compete with big-box retailers on breadth, successful convenience operators are focusing on carefully curated ranges that deliver practical solutions exactly when customers need them. According to Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), that convenience-first mindset remains central to the category’s success. “General merchandise is one of those categories that reinforces what convenience retail is all about – providing customers with solutions when they need them most. Whether it’s a charging cable, sunglasses, travel essentials or another everyday item, these are often purchases driven by immediate need rather than planned shopping.” The latest AACS State of the Industry Report reflects the challenging retail environment, with general merchandise sales declining 12.8 per cent in 2025 to $159 million as shoppers became increasingly selective. However, the category’s role within convenience retail remains important, 16

August/September 2026

“While people are being more careful with their spending, they still buy products that solve an immediate need, are affordable impulse purchases, or simply bring a little joy to their day.” - Yaniv Peleg, Director, Peleguy Distribution

particularly as retailers continue investing in broader customer propositions beyond fuel and tobacco. Foukkare says that changing shopping behaviour makes disciplined ranging more important than ever. “Customers are shopping with purpose. They’re looking for products that solve a problem quickly, which means retailers need to ensure every item earns its place on the shelf.” He adds: “The best-performing convenience retailers continually review their ranges and respond to changing customer needs. A relevant assortment, supported by strong merchandising, will always outperform a larger range that isn’t aligned to shopper demand.”

Solving immediate needs Across the channel, suppliers report that demand continues to centre on products that address immediate problems or complement a customer’s journey. Ishaan Ahuja from IPL Retail says retailers are increasingly viewing general merchandise as a strategic category rather than simply an add-on. “General merchandise has continued to strengthen its position within the petrol and convenience channel as retailers increasingly focus on higher-margin, impulse-driven categories to complement traditional food and beverage sales.” IPL Retail has seen particularly strong demand across mobile accessories, charging solutions, sunglasses, travel essentials, smoking accessories, automotive products and value-priced toys.

FEATURE GENERAL MERCHANDISE

Ahuja says convenience shoppers differ significantly from supermarket customers because their purchases are driven by urgency. “Retailers offering practical, quality products at accessible price points are achieving stronger basket values and improved customer satisfaction,” he says. That same trend is being observed by Peleguy Distribution Director Yaniv Peleg. He says: “General merchandise has remained a strong category within the convenience channel despite ongoing cost-of-living pressures. While people are being more careful with their spending, they still buy products that solve an immediate need, are affordable impulse purchases, or simply bring a little joy to their day.” Peleg has seen continued strength across phone accessories, travel-sized personal care products, seasonal merchandise, smoking accessories and collectible toys. “The biggest difference is that convenience shoppers want to get in and out quickly. They’re looking for products that are easy to find, reasonably priced and useful straight away. They generally aren’t comparing multiple brands or spending significant time browsing. “These are the types of products people grab because they’re cute, fun, or they just need them onthe-go. Impulse and last-minute essentials are what drive sales in this space.”

FIVE MERCHANDISING MISTAKES TO AVOID • Treating the category as “set and forget” • Carrying too many slow-moving lines • Failing to refresh displays regularly • Placing products in low-traffic areas • Allowing shelves to become cluttered or poorly stocked Instead, retailers should review sales regularly, remove underperforming products quickly, introduce new lines consistently and keep displays neat, well-stocked and easy to shop. As several suppliers noted, a curated range almost always outperforms a larger assortment that creates complexity.

“Segmentation has helped address space availability to ensure we continue to meet customer demand. “Toys and collectables have been solid contributors in recent years, while apparel remains a meaningful component to the category.”

Less is often more For many retailers, success isn’t about stocking more products but selecting the right ones. Claire Hatty, Marketing Manager at Bowser Bean, says general merchandise plays a deliberately limited role within the business. “We range a small selection of practical, high relevance items such as technology accessories, hats and sunglasses, but we are selective about what earns space in-store. “One of Bowser Bean’s strongest points of difference is that we are not trying to look or feel like a traditional service station. Our store aesthetic, food and coffee offer, cleanliness and uncluttered layout are central to the brand experience.” Technology accessories remain the retailer’s strongest-performing segment and Hatty says avoiding clutter is equally important as having a solid range. “General merchandise can quickly become cluttered if it is over ranged or poorly presented, as such, we focus on structured ranging, clean merchandising and items that have a clear role in the customer journey.” Ampol has adopted a similarly measured approach across its network. A spokesperson says: “Ampol takes a broad approach to general merchandise to ensure the category caters to various consumer journeys.

Freshness drives impulse

Top: IPL’s diverse product range Above: Squishys are proving a hit

While practicality underpins many purchases, suppliers agree that novelty continues to be a powerful sales driver. Harry Phillipou, General Manager Independents & Field Sales at Pacific Optics, says sensory toys and trading cards have been standout performers. “The hunt for squishy toys starts at Pacific Optics where we have a wide variety of squishy sensory toys and more arriving every month.” And he agrees that merchandising remains critical to the category’s success. “Impulse purchases are important to have the right product at the right time, attracting additional sales growth. At Pacific Optics we have a wide range of impulse products and work with our retail partners on best locations and off location displays to drive additional purchases.” Phillipou also encourages retailers to continually refresh their offer. “Newness drives sales,” he says. “Give different products a try, as customers can become store blind unless there is something new that grabs their attention.” www.c-store.com.au

FEATURE GENERAL MERCHANDISE

WHAT’S SELLING RIGHT NOW? While every store is different, there was remarkable consistency in the products suppliers identified as current best sellers. • Fast-charging cables and phone accessories • Power banks and car chargers • Sunglasses • Travel essentials • Automotive emergency items Peleguy’s popular Vibe cables and Tiko lighters

• Smoking accessories • Collectible toys and trading cards

Peleguy’s Bouncibles range are proving a hit

Peleg shares a similar view, saying retailers often make the mistake of treating the category as “set and forget”. He says: “Our advice is to review sales regularly, remove slow sellers quickly, introduce new products consistently, group products together based on what customers are shopping for, rather than who supplies them, keep displays neat and fully stocked, and use secondary display locations to increase visibility.”

THE $5-$25 SWEET SPOT Price matters in convenience, but suppliers say value is often more important than discounts. Peleguy Distribution says products priced between $5 and $25 consistently perform well because they’re inexpensive enough to buy on impulse while still delivering healthy margins. Rather than relying on deep discounting, suppliers recommend focusing on: • Clear everyday value • “New arrival” displays • Bundle offers • Seasonal promotions Retailers are seeing stronger results when products are useful, easy to find and immediately relevant to the shopper’s mission.

August/September 2026

• Sensory toys • Seasonal products • Affordable novelty items The common thread? Products that solve an immediate need, offer affordable impulse appeal or keep children entertained during travel.

For independent operators with limited buying resources, supplier partnerships remain invaluable. David Brezac, Retail & Foodservice Contract Manager at North Coast Petroleum, says working closely with category specialists ensures stores maintain the right balance between range and inventory. “I think the general merchandise category is an extremely completive category. I try to align myself with one or two of the market leaders e.g. Liase International and they work very hard to ensure we have the fastest moving lines ranged in consultation with myself.” His strongest-performing products remain traditional tech, sunglasses and thongs with specialty lines/occasion-based products on the increase. Brezac says: “The competition in this space is fierce so you need to put trust in your suppliers to ensure stock weight is not excessive, and visibility of the category is at the forefront. This will ensure optimum turnover/minimum wastage.” Although foodservice continues to attract significant investment across the P&C sector, general merchandise remains an important contributor to basket growth, margin and customer satisfaction. As customer missions become increasingly convenience-led, retailers are finding success by focusing on products that solve genuine problems, keeping assortments fresh and merchandising with intent. As Foukkare concludes: “Success comes from understanding your customers, keeping ranges fresh and ensuring products remain relevant. Retailers that regularly review their offer and respond to changing shopper needs will be best positioned to maximise the category’s potential.” ■

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FEATURE FUNCTIONAL BEVERAGES

Beyond the buzz Credit: iStock.com/bojanstory

Functional beverages are creating new opportunities for convenience retailers to grow sales, margins and shopper loyalty. Words Deb Jackson.

CONVENIENCE RETAILERS HAVE long been at the forefront of beverage innovation. Today, functional beverages are the latest category reshaping the drinks fridge, as shoppers increasingly seek products that deliver benefits beyond refreshment, including hydration, protein, gut health, vitamins and electrolytes. For retailers, the opportunity extends beyond following another trend. Functional beverages are attracting new shoppers, encouraging premium purchases and helping grow basket size through food-to-go and meal deals. According to Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), the momentum behind the category is unmistakable. “Functional beverages have been one of the standout success stories in our channel, full stop,” he says. “Packaged beverages overall grew 8.3 per cent in value last year and now represent more than a third of total merchandise sales. That’s the first time the category has overtaken everything else in the store. “Within that, energy drinks continue to be the key growth driver however good growth is also coming from the functional segments: sports, hydration, protein and better-for-you options have all delivered growth, and low and no-sugar products now account for close to half of all packaged beverage volume.”

From niche to mainstream The Australian Beverages Council (ABC) says the rapid growth of functional beverages reflects a broader shift in how Australians think about what they drink. 20

August/September 2026

According to research commissioned by the ABC, functional beverages weren’t recognised as a standalone water-based beverage category when beverage sales tracking began in 1997. Since 2018, however, per-capita sales have increased by 86 per cent, albeit from a relatively small base. CEO Geoff Parker says consumers are increasingly looking for beverages that fit broader health and wellbeing goals while still delivering convenience and taste. “The sector is seeing demand driven by active lifestyles, an increased focus on hydration, growing awareness of nutrition, and consumers wanting products that offer specific functional benefits – whether that’s protein, fibre, electrolytes or added vitamins and minerals, to list a few.” Yet while suppliers continue to innovate, retailers say success still comes down to understanding their own customers. Claire Hatty, Marketing Manager at Bowser Bean, says the group’s ranging decisions are informed by a combination of supplier advice, sales data and local customer insight. “Products are assessed against our customer profile, fridge capacity and the role they play within the broader beverage offer. Where a product does not feel right for our network, we are comfortable declining it. “Our decisions are guided by industry data, supplier input and Bowser Bean’s own sales performance across the network.” That local approach is shared by APCO Category Manager Ben Faulkhead, who believes functional beverages are bringing new customers into

“I think the growth of the original functional beverages such as kombucha has slowed with the hydration and energy offers continuing to get solid growth.” - David Brezac, Retail & Foodservice Contract Manager, North Coast Petroleum

FEATURE FUNCTIONAL BEVERAGES

the category rather than simply replacing existing purchases. “I see a lot of upside in products that are providing added benefits to consumers, but suppliers of these products need to ensure that the product tastes good and presents well on shelf. “Investment in marketing is important and that marketing spend needs to be targeted at the right demographics. “The customers in this space generally aren’t engaging in our current beverage offer and the sales we generally make are incremental in the stores we have trialled.”

Making every facing count As the category grows, retailers face the increasingly familiar challenge of deciding which products deserve valuable fridge space. For Bowser Bean, every new product must earn its position. Hatty says the business balances national category trends with local customer demand, while remaining disciplined about introducing new products. “The biggest challenge is managing the amount of innovation coming into the functional drinks category against a static amount of fridge space; beverages are particularly competitive, and every new launch needs to earn its place. “It is a constant balancing act between supporting newness, maintaining strong core sellers and keeping the fridge easy for customers to shop. “Supplier competition for space is also significant, but the deciding factor for us is always whether the product adds value to the customer and performs commercially.” She adds that retailers also need to recognise that trends don’t necessarily move at the same pace across Australia. “Another important consideration for Bowser Bean is our regional footprint. Trends that take off quickly in metro markets can take longer to gain traction in regional communities,” she says. David Brezac, Retail & Foodservice Contract Manager at North Coast Petroleum, agrees that ranging decisions have become increasingly challenging as suppliers compete for limited fridge space. “With the pressure of core ranging from our beverage partners, and the lack of fridge space at some of my outlets, it is always a juggling act with ranging,” he says. While kombucha was once the standout performer within functional beverages, Brezac says shopper preferences have shifted. “I think the growth of the original functional beverages such as kombucha has slowed with the hydration and energy offers continuing to get solid growth.”

FIVE WAYS TO GROW FUNCTIONAL BEVERAGE SALES • Merchandise by need state. Group products around hydration, recovery, protein or wellness to make shopping easier. • Let performance dictate space. Every SKU should earn its place in the fridge. • Support innovation, but selectively. New products should complement, not replace, proven performers. • Cross-merchandise with food-to-go. Functional beverages naturally pair with sandwiches, wraps and healthier meal options. • Keep the fixture simple to shop. Clear blocking and benefit-led messaging help shoppers make quicker decisions.

The experience is consistent across larger convenience networks with an Ampol spokesperson saying it anticipated growing demand for functional beverages. “Energy functional beverages are generally the most prevalent purchases throughout the Ampol Foodary network, though product popularity tends to differ as more options come to market.” For Coca-Cola Europacific Partners (CCEP), successful ranging starts with understanding why customers are buying drinks in the first place. David Forde, General Manager – Convenience & Petroleum Australia, says consumers are increasingly shopping by occasion rather than beverage category. “Whether they’re heading to work, going to the gym, travelling or simply looking for a refreshment break during the day, they’re looking for beverages that suit that specific moment.” He believes retailers should think beyond traditional category blocks and instead focus on delivering a cold drink offer that meets multiple shopper missions throughout the day. www.c-store.com.au

FEATURE FUNCTIONAL BEVERAGES

THE FUNCTIONAL BEVERAGE SHOPPER • Functional beverage per-capita sales have increased 86 per cent since 2018, according to research commissioned by the Australian Beverages Council. • Packaged beverages grew 8.3 per cent in value in the convenience channel last year, with beverages now accounting for more than onethird of total merchandise sales. • Low- and no-sugar products now represent close to half of packaged beverage volume in convenience stores.

importantly for retailers, taste determines repeat purchase. That focus on flavour is echoed throughout the category. According to CCEP, while functional benefits may encourage trial, taste remains the single biggest driver of repeat purchase, highlighting the importance of balancing health credentials with an enjoyable drinking experience.

Where the category is heading While retailers remain focused on what is selling today, suppliers are already looking to the next wave of functional beverage innovation. Austin Xenos and Madison Verrocchi from LVL UP believe hydration will remain one of the category’s strongest growth segments. “The functional beverage category has continued to grow strongly in P&C over the past 12–18 months, led by hydration, with increasing momentum in nootropics and gut health as consumers seek simple, functional wellness benefits.” They say retailers can capitalise through merchandising by occasion and positioning functional hydration alongside water and sports drinks. Matt Corboy, Founder of Collide, believes consumers are also becoming more informed about the ingredients they’re consuming. He says consumers are increasingly discerning, with the research showing shoppers are reading labels more closely than ever and looking for products with real functional doses, clear caffeine disclosure, zero sugar and no “mystery blends”. According to Corboy, research has found that collagen and caffeine is a combination that resonates with everyday shoppers, zero sugar has become non-negotiable and, perhaps most 22

August/September 2026

A category built for convenience

“Whether they’re heading to work, going to the gym, travelling or simply looking for a refreshment break during the day, they’re looking for beverages that suit that specific moment.” - David Forde, General Manager – Convenience & Petroleum Australia, CCEP

Functional beverages may still be evolving, but the direction of travel is clear. Consumers increasingly want drinks that deliver more than refreshment, and convenience retailers are uniquely placed to meet that demand through immediate consumption, strong ranging and targeted merchandising. Foukkare believes the category represents an opportunity to attract shoppers who may not traditionally have considered convenience stores as a destination for healthier choices. “The biggest opportunity outside of innovation and energy is capturing the health-conscious shopper who historically hasn’t seen our channel as a destination for them. Functional beverages are the way in. “If we get the offer right across hydration and electrolytes, gut health, protein, vitamins, as well as low and no sugar, we bring a new generation of shoppers through the door, and they don’t just buy a drink. They buy food-to-go, they buy snacks, they build a basket.” For retailers, that’s perhaps the biggest opportunity of all. Functional beverages are no longer a niche wellness category – they’re becoming another reason for shoppers to choose convenience, creating new opportunities to grow sales while reinforcing the channel’s position as the destination for immediate, mission-based purchases. ■

FEATURE GLOBAL TRENDS

Credit: iStock.com/coffeekai

Fuelling the Future Global tech and food trends are rewriting the rules of convenience retail, how does Australia compare to the rest of the world? Words Thomas Oakley-Newell

PETROL AND CONVENIENCE retailing is being reshaped from every direction at once. Fresh food is overtaking fuel as the growth engine in leading markets, forecourts are becoming testbeds for EV charging and quick service brands, and loyalty programs are being rebuilt around what a customer actually buys rather than a blanket points scheme. Self-checkout is extending to the fuel pump, shelf prices are updating in real time, and artificial intelligence is moving from the back office into the everyday running of the store. For Australian operators, the question isn’t whether these shifts are coming – it’s how quickly the local market closes the gap on what’s already standard practice overseas, while navigating pressures that are uniquely local.

A global snapshot The NACS-NIQ Global Convenience Store Industry Report for the first quarter of 2026 paints a picture of a channel that is broadly holding its ground, even as the ride gets bumpier in mature markets. Across the 33 countries tracked, 19 delivered improved value growth in Q1 2026 compared with the previous quarter, with the strongest gains concentrated in Latin America and Asia-Pacific. Peru (+25.9 per cent), Argentina (+21.9 per cent) and Colombia (+15.3 per cent) led the world, alongside Vietnam (+12.9 per cent), Indonesia (+12.8 per cent) and the Philippines (+10.6 per cent). Europe told a different story. Convenience store value growth across the region slowed to just 0.4 per cent, down from 1.4 per cent a year earlier, with the channel’s market share slipping to 11.7 per cent from 12 per cent. Writing in the report, Mike Watkins, Head of Retailer and Business Insight at NIQ, pointed to four structural pressures squeezing the channel: discounters expanding 24

August/September 2026

their footprint, supermarkets remodelling stores to capture ‘meal for tonight’ missions, the rapid rise of quick-commerce delivery platforms, and a continuing decline in tobacco sales. In the UK, he noted, quick commerce from providers like Uber Eats, Deliveroo, Just Eat and Tesco Whoosh is now the fastest-growing channel in the market. In Australia, Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), says that while its tough everywhere, Australian retailers are fighting with one hand tied behind their back. “The pressures on consumers are global: cost of living, softer store traffic, shoppers trading down. In the US, in-store sales still grew for the 23rd consecutive year, but only just – up 1.7 per cent – and retailers there are battling the same cost and traffic headwinds we are. “The difference in Australia is that our single biggest category has been handed to organised crime. The illicit tobacco and nicotine trade is now a $10 billion-plus black market, and legal tobacco has collapsed from over 40 per cent of channel sales five years ago to under 20 per cent today. That’s the main reason our channel dipped below $10 billion last year. “Add labour costs rising at around three times inflation, retail crime and merchant fees, and you can see why I describe this as one of the most challenging periods in our channel’s history.”

The disappearing checkout If there’s a single technology story uniting these disparate markets, it’s the disappearance of the transaction as a distinct moment in the shopping trip. Peter Paulicki, Director of Impulse Retailing, says the clearest example is self-checkout that now includes fuel.

FEATURE GLOBAL TRENDS

“Overseas a customer can scan their basket and settle their fuel at the same terminal, or on their own phone, and walk out. “In Australia we’ve been slower, mostly over shrinkage concerns, but the technology has closed that gap.” Electronic shelf labels are the second piece of that puzzle. Once priced out of reach for all but the largest chains, Paulicki says they’ve become genuinely affordable, and with that has come a new kind of flexibility. “For years the cost put them out of reach; now they’re genuinely affordable, they save hours of manual price-tagging every week, and they let you run different day and night pricing and real happy-hour deals that update across the whole shop in seconds.” Looking ahead, Paulicki sees these individual technologies converging into a single, largely invisible system. “The next shift is the checkout fading into the background: self-checkout, mobile pay-at-pump, selfserve kiosks, pre-ordering and dynamic shelf pricing all working together so the transaction almost takes care of itself, while the operator gets a live, connected view of the whole business at the same time.” Globally, retailers are backing this shift with real capital. Alimentation Couche-Tard, parent of Circle K, has committed to rolling out Mashgin’s computervision ‘Smart Checkout’ system to more than 7,000 Circle K and Couche-Tard stores worldwide, building on nearly 500 existing deployments across the US and Sweden. The system uses cameras to recognise items from virtually any angle and ring up a full basket in under a second with no scanning required.

Playing catch-up Looking around the world, Foukkare says Australian retailers are lagging in their efforts to implement fresh food at scale. “In the US, foodservice is now 28.5 per cent of in-store sales and delivers nearly 39 per cent of gross profit. In Japan, the konbini have spent decades building fresh food supply chains that turn stores over

FAMIMA was developed in partnership with a fashion designer

7-Eleven Australia is leveraging its global footprint to bring new flavours to our shore

“We can draw on the enormous positive sentiment around 7-Eleven Japan, to delight customers and help them experience Japanese cult favourites locally.” - Fiona Hayes, CEO, 7-Eleven Australia

multiple times a day. Here, foodservice has grown for eight consecutive years – up 6.6 per cent last year to $1.48 billion – but it’s still a much smaller share of the business than it should be. “Food is no longer an add on to fuel; it’s the growth engine, and we’re only part-way through that transition.” According to Paulicki, where Australian retailers have been most cautious, is in following prices as they move through the day. “Dynamic pricing is a clear one. Internationally, moving prices through the day, running a night rate or a genuine happy hour, is becoming standard practice, and affordable shelf labels have made it practical for everyone, not just the big chains. Here it’s still underused.” Then there is what retailers do with the data they already hold. “Loyalty that’s genuinely personal: app-based, with pre-ordering and offers built around individual buying habits rather than a blanket points scheme,” is now standard overseas, he says. “And underneath all of it, conversational AI sitting on top of the business data. Overseas operators have stopped reading reports and started asking their data questions directly. Australia is right on the cusp of all of it.” He describes real-time personalisation as the deeper opportunity still being left on the table locally. “Using what you already know about a customer to serve the right offer at the right moment, automatically. Australian retailers have the data, they’re just not always turning it into action yet.” Foukkare agrees that Australia is lagging on digital ecosystems. “The leading US chains have built genuine loyalty programs with millions of members and are now monetising that data through retail media networks. That capability is only just emerging in Australia. And on EV charging, Europe has shown the forecourt can be the natural home of the charging network – we need to make sure Australian convenience retailers are central to that rollout, not watching from the sideline.” www.c-store.com.au

FEATURE GLOBAL TRENDS

FAMIMA – JAPAN’S CONVENIENCE STORE, REIMAGINED FamilyMart is reinventing the convenience store format for its 45th anniversary. • New store concept FAMIMA developed with fashion designer and creative director NIGO® (Human Made, Kenzo) • Breaks from the conventional convenience store playbook with bespoke store design, curated visual merchandising and exclusive products • First flagship store, FAMIMA PARK AZABUDAI, opened in Tokyo in July 2026 • Features multilingual support and dedicated product advisors

“It’s an adoption question, not a capability one, and that’s the easiest kind of gap to close. The operators who move now will set the standard for the next decade.” - Peter Paulicki, Director, Impulse Retailing

August/September 2026

Where Australia excels In no surprise to anyone that frequents a service station to purchase a coffee, Foukkare says that coffee and beverages are without question, the standout categories for Australians. “Our barista quality coffee offer at convenience price points is as good as anything I’ve seen anywhere in the world – most US operators would love to have it. Energy drinks and packaged beverages are in strong growth and our execution in cold space is world class.” Foukkare also points to format innovation. “Look at what OTR has built, or the new generation stores our major players are rolling out – embedded quick service brands, quality bakery, app-based ordering. It’s no accident that 7-Eleven’s global parent has publicly said it’s using Australia as a test market to develop its winning formula for international expansion. When the world’s biggest convenience retailer picks Australia as its proving ground, that tells you something about the calibre of operators and the sophistication of consumers here.” Fiona Hayes, CEO of 7-Eleven Australia, says they want to be known as the destination for easy, quality food and beverages. “As part of the 7-Eleven International network, we have a unique opportunity to draw on global strengths in areas like food innovation and new products to bring fresh thinking and expanded ranges to the Australian market, including globally loved and inspired 7-Eleven food products. “We can draw on the enormous positive sentiment around 7-Eleven Japan, to delight customers and help them experience Japanese cult favourites locally.” Paulicki says local operators have found some genuinely leading-edge answers to problems that are just as pressing overseas. “A good example is how our operators handle single-staff periods,” he says. “Rather than close a lane, they turn the customer-facing screen into a self-serve kiosk, so a site with one team member on shift keeps trading smoothly. It’s a simple, practical answer to a real staffing pressure, and it’s ahead of what I see in a lot of overseas markets.” Scale is another area where Australian and New Zealand operators are pushing the envelope. “We’re also rolling out across a major network of more than 500 sites here in Australasia, and the way those operators use live intelligence across the forecourt and shop at that scale is genuinely leading-edge,” Paulicki says.

Circle K in Chicago

The gap is adoption, not capability Taken together, the data and the commentary point to the same conclusion: the technology reshaping petrol and convenience retailing overseas is already available in Australia. What’s missing, in Paulicki’s words, is momentum. “Is Australia ready? The infrastructure is here and the platforms are built here. It’s an adoption question, not a capability one, and that’s the easiest kind of gap to close. The operators who move now will set the standard for the next decade.” Foukkare lays out the blueprint for Australian P&C retailers and what they should prioritise over the next 12-24 months to keep pace with global developments in the channel. “First, food and coffee execution. The simplest way to explain this is that consumers fuel their car once a week, but they fuel their body three or four times a day. The opportunity in food is clear – execution is what separates the leaders. “Second, digital and data. Loyalty, app-based ordering and practical AI – demand forecasting, waste reduction, shrink prevention, smarter rostering. This doesn’t have to be revolutionary, the global leaders are winning through hundreds of one per cent improvements. “Third, people. This is a people business, and the operators winning globally are the ones investing in culture, safety and career pathways. Our team members deserve to feel safe at work – that’s non-negotiable. “And finally, keep diversifying. Reduce the dependence on the categories government is regulating into oblivion, get positioned for the energy transition on the forecourt, and stay close to what’s working overseas. This industry has reinvented itself before and it will do it again – the retailers who move early on food, digital and people will be the ones who win.” ■

PRODUCT RANGING

choice

Collagen-driven functional energy growth with Collide This issue’s C&I Choice is the very timely, Collide Drinks. As functional energy is accelerating as one of the most important emerging segments in P&C, driven by shoppers seeking cleaner, purposeful energy solutions, Collide is there to capitalise. Collide leads with collagen protein — a functional benefit few energy products offer — while still delivering the energy shoppers expect from the category. It enters as a complementary addition to the existing energy set, not a replacement, attracting a broader shopper base including GLP users, gym‑goers, tradies, shift workers and protein‑focused consumers who often bypass traditional energy drinks entirely. This makes Collide a genuine incremental growth opportunity for retailers. Crafted by a doctor and a chef, Collide blends 5g of collagen protein, mid‑strength caffeine and zero sugar in a crisp, refreshing sparkling drink that fits naturally into convenience missions: pre‑work uplift, mid‑shift recharge, post‑gym recovery and healthier on‑the‑go choices. Shopper testing shows 85 per cent appeal, 81 per cent likely to purchase and 96 per cent instant understanding — strong indicators of repeat purchase and category expansion. Available in three naturally flavoured varieties, Collide strengthens the retailer’s better‑for‑you offering while broadening the energy set. As an Australian made and owned brand, Collide supports retailers with fair MOQs, promotional alignment and activation programs designed to drive sell‑through. Collide enables retailers to lead the functional energy category and capture early advantage in a fast‑growing segment. For Victorian retailers, contact Accredited at distributors.geelongsales@accredited.com.au. South Australia, contact Tribe Market at contact@tribemarket.com.au. Northern NSW and the Gold Coast, contact Byron Health Foods at sales@byronhealthfoods.com.au, and all other regions can reach Collide Head Office at hello@collidedrinks.com.au.

Best sellers, now with crunch Consumers are looking for the best-tasting

with crunchy crumble for a more layered,

products – options that feel indulgent,

dessert-inspired experience. Apple

satisfying and worth picking up. The

Crumble combines bright apple flavour

Yoghurt Shop’s Caramel Crumble and

with biscuit-like crumble, bringing a

Apple Crumble answer that demand by

familiar favourite into a format that feels

taking two of its best-selling flavours and

comforting, indulgent and new.

giving them a fresh new crunch, creating

Together, they take proven performers

a more indulgent yoghurt experience for

and make them even more appealing for

convenience shoppers.

shoppers seeking a treat that delivers

Made in South Australia, its yoghurt

on taste and texture. These two new

is batch-made and twice hand-strained

offerings bring strong shelf appeal,

over several days using time-honoured

a familiar flavour profile and a more

techniques. That slower process creates

elevated snacking option to the category.

the rich, thick texture its known for and

Guaranteed crunch. Guaranteed to

gives these flavours a premium feel

be loved.

that stands out from standard yoghurt offerings in the dairy aisle. Caramel Crumble builds on a flavour customers already know and love, now

August/September 2026

For more information visit www.theyoghurthshop.com.au or contact Sarina at sarina.scarponi@theyoghurtshop.com.au or 0416 698 444.

PRODUCT RANGING

Loyalty that knows your customer – before they reach the counter Convenience is a game of seconds and repeat visits. The Impulse Loyalty app is built to win both. Instead of a points card forgotten in a wallet, Impulse puts your brand in the customer’s pocket and puts real intelligence behind every offer. The app connects directly to the Impulse Retailing platform, so promotions, pricing and rewards flow straight from head office to the customer’s phone in real time, across every site in your network. Customers see offers built around what they actually buy, not blanket discounts. They can preorder coffee, food and everyday items before they arrive, then collect and go, with no queue and no wait. For operators, that means higher basket value, more frequent visits, and a direct channel to the customer that no third party can get between. Because it’s part of one smart ecosystem, everything is connected. A pre-order is a transaction.

Whether you run five sites or five hundred, the same platform,

A redeemed offer is a data point. And with Impulse

the same loyalty engine and the same customer experience are

Intelligence, you can ask exactly how a campaign

available to you.

performed in plain English and get the answer in seconds.

Impulse Retailing. The connected platform powering modern convenience. Book a demo at impulseretailing.com.

Power Up Snacking with EATLEAN Consumers are demanding more from their snacks than ever before – and EATLEAN is leading the way with a range that delivers exceptional nutrition without compromising on taste. Featuring Protein Cheese + Protein Crackers, the EATLEAN snacking range offers a high protein per serve hit, making it the ideal choice for healthconscious shoppers, busy professionals, fitness enthusiasts and anyone looking for a smarter snack. Available in three delicious variants – Honey & Salt Protein Crackers, Butter & Sea Salt Protein Crackers and Protein

performance. It’s a snack consumers can feel good about enjoying every day. As demand continues to grow for high-protein, better-

Cheese Cubes & Mini Pretzels – each convenient 40g pack

for-you options, EATLEAN provides retailers with a

combines premium high-protein cheese with crisp protein

genuine point of difference, driving incremental sales in the

crackers or pretzels to create a satisfying snack that’s perfect

expanding healthy snacking category.

for lunchboxes, work, travel or post-workout fuel. With up to 12.3g of protein per serve, 4 Health Star Rating, and under 100 calories, EATLEAN delivers a winning combination of great taste, convenience and nutritional

High protein. Great taste. Smarter snacking. EATLEAN – the protein cheese snack that works harder. For further information contact Adam Confoy on 0400 500 652 or adam.confoy@realdairy.com.au www.c-store.com.au

PRODUCT RANGING

The coolest ice cream experience For more than 30 years, Dippin’ Dots has been delighting consumers with its signature beaded ice cream, offering a fun and memorable twist on a traditional frozen favourite.

PRODUCED USING A specialised flash-freezing process that transforms premium ice cream into thousands of bite-sized beads, Dippin’ Dots’ unique beaded format has helped make it an internationally recognised ice cream brand. Imported from the USA, it continues to grow its presence across Australia, giving retailers a unique frozen offering that stands out and encourages impulse purchases. This specialised flash-freezing process creates a smooth, creamy texture and a fun eating experience that appeals to customers of all ages. Dippin’ Dots’ colourful appearance captures attention, sparks curiosity and encourages firsttime purchases, while its distinctive format helps it stand apart from traditional frozen treats. Dippin’ Dots is available in two retail formats, giving businesses the flexibility to choose the option that best suits their customers. Grab & Go Cups are ready to sell straight from the freezer, making them ideal for convenience stores and service stations. The Scooped format is perfect for businesses looking to expand their dessert offering, from restaurants and ice creameries to

Unlike traditional ice cream, Dippin’ Dots must

“Dippin’ Dots’ colourful appearance captures attention, sparks curiosity and encourages firsttime purchases.”

be stored at approximately -40°C to maintain its unique beaded format. Purpose-built branded freezers supplied by Dippin’ Dots Australia are designed specifically for the product, helping it retain its signature shape, smooth texture and premium quality. Their compact footprint creates an eye-catching in-store display while fitting comfortably into a wide variety of retail environments. Australian consumers can enjoy a selection of popular flavours, including Cookies & Cream, Cookie Dough, Mint Chocolate, Banana Split,

entertainment venues and tourist attractions.

Fairy Floss, Rainbow Ice and Blue Raspberry Ice,

Customers can choose from a range of flavours

offering something to suit a wide range of tastes.

and cup sizes to create their own Dippin’

The broad flavour selection appeals to both

Dots combination.

children and adults, encouraging repeat purchases while giving retailers a frozen offering that stands apart from more traditional ice cream products. Dippin’ Dots offers retailers a simple way to refresh their frozen range. Its unique product, eyecatching presentation and broad consumer appeal help retailers attract new customers, encourage repeat purchases and drive impulse sales. As the convenience channel continues to evolve, products that create excitement and drive impulse purchases remain an important part of the category. Dippin’ Dots gives retailers the opportunity to stand out with a fun and memorable frozen treat that offers customers something different from traditional ice cream. With proven success across convenience stores, service stations, restaurants, stadiums, entertainment venues and tourist attractions, Dippin’ Dots continues to delight customers while helping retailers drive frozen sales.

August/September 2026

PRODUCT RANGING

Invest smarter with Velosi high-speed oven Forty-five seconds for a toasted sandwich. 75 seconds for a pastry. 80 seconds for a pizza slice. That’s the Velosi, arriving in Australia and New Zealand at a moment when hot food has become the difference between a site that trades and a site that thrives. Meris Food Equipment has brought the compact high-speed oven to convenience and petrol operators who want a serious hot food offer. Ventless and plug-and-play, Velosi runs from a standard 15-amp outlet. No canopy. No extraction. No kitchen. Just counter space, selling. Behind the speed is a combination of convection, microwave and impingement technology, with programmes that control heat, time and airflow automatically. Whoever is on shift, the result is the same. Staff cook by selecting the product on a 7-inch touchscreen. Recipes upload directly, so multi-site operators can push a menu change across the network overnight. When you work with Meris, you not only get premium equipment, but you also get a team to help you address how it will fit within your business, considering all the variables in the food offer to ensure you achieve your objectives. Talk menu with the Meris chef and book a complimentary virtual demo on +61 3 9877 7711 or info@meris.com.au. See Velosi at Fine Food Australia, MCEC Melbourne, 31 August to 3 September, or visit meris.com.au.

It’s crunch time with Crispy Noodle Snacks Maximise your impulse sales today with Crispy Noodle Snacks

Distributed in convenient bulk wholesale cartons of 24

from Robin Foods. Made from crushed, dried instant ramen bits

units, these shelf-stable items are completely optimised for

that are seasoned to perfection. Super crispy and bursting with

rapid stock rotation, compact counter displays, and high-

umami. These snacks deliver a flavour and crunch that is both

volume turnover.

spicy and rich in taste. The 60g ready-to-eat dry packs require absolutely zero

Founded by Riaz and Shaida Gutta in 2002, Robin Foods is a Queensland-based, family-owned importer and

preparation, making them an effortless grab-and-go choice

wholesaler of American and Asian products. Supplying

for busy everyday shoppers, school students, and or anyone

retailers nationwide, the company offers a range of trending,

wanting a quick on-the-go snack.

novelty and in-demand confectionery, snacks, chips and

Crispy Noodle Snacks are available in three distinct flavour profiles. Original Ramen: A classic, comforting savoury base. Curry Ramen: A rich, aromatic blend packed with authentic,

drinks, backed by a commitment to competitive pricing and reliable service. For more information on stocking Crispy Noodle Snacks,

warm eastern spice notes, and Spicy Ramen: A fiery, bold kick

please contact Riaz at riaz@robinfoods.com.au or 0400 105 786,

engineered specifically for adventurous snack lovers.

or Rameen at rameen@robinfoods.com.au or 0413 779 261.

August/September 2026

A rich, aromatic blend packed with authentic, warm eastern spice notes

A fiery, bold kick engineered specifically for adventurous snack lovers

A classic, comfort ing savoury base

For more information on stocking Crispy Noodle Snacks, please contact Riaz at riaz@robinfoods.com.au or 0400 105 786, or Rameen at rameen@robinfoods.com.au or 0413 779 261.

robinfoods.com.au

PRODUCT RANGING

The fun starts with KatoMito gummies Get ready for a fun and flavourful snacking experience with KatoMito Mystery Mochi Bao Gummy (Fruity & Tropical Mix). These delightfully soft and chewy treats bring the viral sensation straight to your taste buds with an assortment of fruity or tropical flavours that keep you guessing. Featuring adorable bouncy gummies that are designed to be playful and entertaining for all ages. Every bag even includes a mini pair of chopsticks, making it a deliciously interactive treat that is as fun to pick up as it is to eat! But that’s not all, dive into the viral sensation of KatoMito Swedish Style Mini Foamy Gummy Candy. This exciting collection brings you five uniquely creative shapes packed with bold, mouthwatering flavour and an irresistibly soft, foamy texture: • Alien features a refreshing watermelon flavour • Game Controller brings a sweet bubblegum flavour • Heart offers a dreamy strawberry vanilla flavour • Game Over delivers an exciting sour peach kick • Butterfly combines a zesty twist of lemon cola flavour Completely gelatine-free and vegan-friendly, these trendy, meltin-your-mouth treats are full of vibrant personality and delicious fun. Whether you are gaming, sharing with friends, or satisfying a sweet tooth craving, this diverse mix delivers an unforgettable snacking experience for candy lovers everywhere. For more information on how to stock, contact Sales@robinfoods.com.au.

Bouncibles launches 12 new collectable characters Bouncibles is a forward-thinking brand built for today’s kids and tomorrow’s trends. With blended softness, imagination, and energy in one joyful product - it’s a premium plush that doesn’t just sit on a shelf, but springs to life. Born in the magical Bounciverse, every Bouncible is truly one-ofa-kind. Each character celebrates their very own “Bounciversary,” a special day that marks their unique personality and place in our growing world. It’s this attention to detail that makes Bouncibles more than just a toy; they are characters kids can truly connect with. And the Bounciverse just got bigger - 12 brand-new characters have arrived, each with their own personality waiting to be discovered. As global demand grows for active, screen-free play, Bouncibles invites kids to move, imagine, and interact. No batteries. No chargers. Just 100 per cent kid-powered fun. Noticing a gap in the market for something truly fresh in the collectible category, they bounced into action. The result? A new line of plush toys that bounce as joyfully as the kids who play with them. Whether it’s through the vibrant character designs or trend-driven social content, Bouncibles shows up fun, modern, and visually irresistible every single time. It’s why they’re quickly becoming a favourite for families looking for high-quality play at an accessible price point. Ready to join the Bounciverse? Contact Peleguy Distribution today on 1300 377 341, orders@peleguy.com.au or visit our website www.peleguy.com.au. 36

August/September 2026

The Fun Starts with KatoMito Mystery Mochi Bao Gummies and Swedish Style Mini Foamy Gummies are fun, flavour-packed treats designed to stand out on shelf and keep customers coming back.

Fruity & tropical flavours Festival Celebration Burst Graphic: iStock.com – Pikusisi-Studio.

For more information on stocking Mochi Bao Gummies and Swedish Style Candy, please contact Riaz at riaz@robinfoods.com.au or 0400 105 786, or Rameen at rameen@robinfoods.com.au or 0413 779 261.

robinfoods.com.au

Viral sensation

PRODUCT RANGING

Hello flavour! Hello new Primo Air-Dried Jerky Primo Air-Dried Jerky is the flavour-packed snack crafted for flavour seekers. Made with high-quality 100 per cent Australian lean pork, it’s air-dried and cured to lock in bold, authentic flavour. Each pack delivers up to 18g of protein and contains no artificial colours or flavours. Built for busy lives, it’s easy to keep in your bag, lunchbox or glovebox for whenever hunger strikes. With a better chew than traditional beef jerky, Primo Air-Dried Pork lets you focus on the flavour. Choose from three delicious varieties: Original, a true showcase of quality Aussie jerky; Teriyaki, with a sweet Japanese-inspired flavour; and Smokey BBQ, bringing rich barbecue taste inspired by Texas. Convenient, satisfying and genuinely delicious, this protein snack range is one you’ll want to reach for again and again. Real pork, real protein, real flavour – Primo Air-Dried is a snack with purpose. Meat your new obsession! Available from The Distributors – Australia’s Leading Wholesale Distributor Confectionery, Snackfood, Beverage & Grocery – Contact us at www.the-distributors.com.au info@the-distributors.com.au or 1800 989 022 to find your local wholesaler.

Bring the heat this winter with Handmade Food Co As the temperature drops, customers start seeking out

The Handmade Food Co’s range offers flexible heating options

the familiar comfort of warm, satisfying food. That’s where

across sandwich presses, speed ovens and pie warmers, helping

The Handmade Food Co’s hot food range can come to

operators serve consistently delicious hot food with ease. Every

the rescue.

product is crafted with care using quality ingredients and backed

Leading the line-up is the indulgent Croque Toastie Range;

by ThawFresh technology, delivering three days thawed shelf

a French-inspired gourmet toastie finished with a rich golden

life for greater operational flexibility, reduced waste and easier

cheese topping for a premium, café-style eating experience.

stock management.

New to the range is the Cheeseburger Croque, layering

Whether customers are after a hearty lunch, a warming snack

seasoned beef, mustard and pickle on soft white bread,

or a comforting meal on the move, The Handmade Food Co’s

topped with a unique extra cheesy sauce. Alongside it sits

hot food range helps operators meet demand throughout the

a versatile range of toasties, ciabattas, Turkish breads and a

cooler months.

buttery ham and cheese croissant, designed to bring warmth, comfort and quality to every daypart.

August/September 2026

This winter, turn up the heat with hot food that’s Obsessively Good. Anywhere.

th in 2 aw cr 5 ed ea % sh se i el n f-l if e

Everyday Café sandwiches now deliver a 5-day thawed shelf-life Frozen sandwiches are changing the game. Isn’t it time you gave them a try?

Honey Mustard Chicken on Rye Sandwich

Available nationally through your local food service distributor or call The Handmade Food Co for more information 1300 722 748 thehandmadefoodco.com.au

PRODUCT RANGING

Pack some oomph into your day Dairy Farmers Protein Smoothies fuel the protein-driven growth reshaping the convenience channel.

THE PROTEIN SEGMENT is continuing to prove a hit in the convenience channel. With protein driving 100 per cent of the growth in last 12 months, and more innovation to come, it will continue to grow. Consumers are clearly wanting a nutritious offer to stay energised, productive, and ready to take on whatever the day throws at them. Dairy Farmers Protein Smoothies are the delicious, on-the-go option designed to help consumers power through busy mornings, back-to-back meetings, gym sessions and everything in between. With 40 per cent of milk beverage sales in the

nutrients, including 100 per cent of daily calcium needs and 60 per cent of daily vitamin B12 needs,

Convenience channel occurring between 5am

alongside iodine, phosphorus, vitamin B2 and

and 10am, this range is perfectly positioned for

vitamin B5. These naturally occurring micronutrients

consumers seeking a refreshing, nutritious boost on

and electrolytes work together to support energy

their morning commute or after a workout.

levels, brain health and hydration, giving consumers

With a 5-star health rating each 400ml bottle delivers 30g of protein, prebiotics, electrolytes

an extra lift to power through their day. The range has evolved to now include Chocolate,

and no sugar added, offering the nutrients needed

Banana Honey, Mixed Berry, Vanilla, Mango, Salted

without compromising on taste. Protein is widely

Caramel and Coffee.

recognised as the most satiating nutrient, helping

Protein and no-sugar-added products remain the

consumers feel fuller for longer without weighing

two strongest growth drivers in the category, and

them down, while research shows that spreading

Dairy Farmers Protein Smoothies deliver on both,

protein intake across the day, in servings of

offering a convenient way to support muscle repair,

around 25-30g, supports muscle growth and

gut health and hydration throughout the day, all

repair. Combined with regular exercise, particularly

with no added sugar.

strength-based training, this can also help build muscle strength over time. Beyond protein, each bottle contains the prebiotic

With a growing range of flavours and a nutrient profile built for real life, Dairy Farmers Protein Smoothies are well placed to keep leading the

GOS (galacto-oligosaccharides), which feeds

charge in the protein segment as more consumers

the good bacteria in the gut to support healthy

look for convenient, nutritious options they

digestion. The range also delivers eight essential

can trust.

August/September 2026

OPINION

The value shopper isn’t going anywhere Cost of living pressures didn’t create a temporary shopper, it created a permanent one, and convenience has an opportunity to seize that customer. Words Theo Foukkare, CEO, AACS

August/September 2026

But flip it on its head and this is also the biggest opening we’ve had in years. Food is already one of the growth engines of convenience. Our latest State of the Industry data had foodservice at $1.48 billion, up 6.6 per cent and now around 15 per cent of total sales. The retailers winning right now are the ones proving you can get a genuinely good coffee and something fresh to eat for less than a QSR combo, without a queue, without a lap of the drive through, and without downloading another app to unlock the price. Consumers only fuel their car once a week, but they fuel their bodies three times a day seven days a week – this on its own is convenience’s single biggest opportunity. But we can’t keep doing what we have always done. And the data also tells us about this consumer: value doesn’t just mean cheap. Shoppers are planning more, wasting less and buying with real intent, but more than half of them will still happily pay a bit extra for fresh food and healthier options. Value in 2026 is a three-part equation: price, quality and time. Convenience is the only channel that can deliver all three in a single visit. That’s our natural territory, and we should be claiming it loudly. So, what does that look like in practice? Sharp, permanent value anchors in food and coffee, not one-off discounts that teach shoppers to wait for the next promotion. Bundles and meal deals that reset price perception at the door. Loyalty that rewards the weekly customer, not just the occasional one. And relentless consistency, because a value promise that’s only true in half your stores isn’t a promise at all. The customers walking through our doors today are the most deliberate, most informed and most value conscious we’ve ever served. They’re not going back to their old habits when the economy picks up. This is simply how Australians shop now. The channel that gets that first, and builds its offer around it, wins the next decade. There’s no reason it shouldn’t be ours. ■

Credit: iStock.com/Hispanolistic

ALMOST TWO YEARS ago I wrote about how cost of living pressures were changing the way Australians shop. At the time, plenty of people in our industry treated it as a phase, something that would wash through once inflation cooled and rates came down. Reality check – it hasn’t. The value seeking consumer is not a moment in time. They are the new Australian shopper, and they’re here to stay. The evidence is everywhere. Monash University research tells us around two thirds of Australians have actively changed the way they buy. Retail is splitting down the middle. Shoppers are either hunting hard for a bargain or spending deliberately on things they believe are worth it, and the middle ground is disappearing. Temu alone now counts five million Australian shoppers. Private label has shed its ‘budget compromise’ tag and become a first choice. And in foodservice, the big QSR players are locked in a value war for one simple reason: fast food has lost its reputation as the cheap option. That last point should have every retailer in our channel sitting up. With 82 per cent of Australians living within three kilometres of a major QSR brand, the fight for the value food occasion is happening right on our doorstep, literally at the end of our forecourts. And here is the uncomfortable truth. Convenience has always carried a price perception problem. Shoppers have long assumed our stores are an expensive option, the distress purchase. In a world where value is the single biggest driver of where people spend, that perception is no longer just a niggle. Left unchallenged, it becomes a real threat to our channel.

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OPINION

Global trends shaping the future of convenience retailing As global convenience retail evolves, Australian operators have an opportunity to lead through technology, data and innovation. Words Peter Paulicki, Director, Impulse Retailing

August/September 2026

pricing that finally moves with the business: different day and night prices, and genuine happyhour deals that update across the whole shop in seconds. It’s one of the fastest paybacks in store. The fourth is the shift to genuine cloud, with one condition local operators understand better than most. A forecourt cannot stop trading because the internet drops out. The direction is unambiguously cloud: browser-based, reachable from anywhere, updated everywhere at once. But the platforms that win are built cloud-native and offline-capable, so a site keeps selling through an outage and syncs the moment it’s back. Underneath all of it sits the real accelerant: data you can actually use. The leaders aren’t drowning in reports anymore. They’re asking their business questions in plain English and getting answers in seconds, on margin, fraud, stock and promotion performance. This is where the gap between a good operator and a great one is opening up. Here’s the encouraging part for Australia. We aren’t behind on capability, we’re behind on adoption, and that’s a far easier problem to fix. An independent with five sites can now run the same connected ecosystem, the same live intelligence and the same customer experience as a network of five hundred. That was not true five years ago. The operators who define the next decade won’t be the ones with the biggest budgets. They’ll be the ones who stop patching disconnected systems together and commit to a single connected platform. The trends are global. The opportunity is right here, right now. The only question is who moves first. ■

Credit: iStock.com/I’m love photography and art. This is me.

“The forecourt is no longer just a place to buy fuel and a coffee. It’s becoming a connected retail environment where the customer, the shop and the pump all talk to each other in real time.”

THE CONVENIENCE SECTOR has spent a decade talking about transformation. Now it’s actually happening and the operators who move first will own the next ten years. Travel through convenience markets overseas and a clear pattern emerges. The forecourt is no longer just a place to buy fuel and a coffee. It’s becoming a connected retail environment where the customer, the shop and the pump all talk to each other in real time. Several shifts stand out, and each is landing in Australia right now. The first is loyalty that actually feels personal. The best operators have moved past the plastic card and the generic points scheme. Customers open an app, see an offer built for them, preorder their coffee before they’ve left the driveway, and skip the queue entirely. Loyalty has stopped being a discount mechanism and become the relationship itself. The second is doing more with the staff you have. Overseas, self-checkout that settles both the basket and the fuel at one terminal is becoming the norm. Smart operators are going further: when a single team member is on shift, the customer-facing screen becomes a self-serve kiosk, so trade never stops just because there’s one person behind the counter. It’s not about replacing people; it’s about freeing them for the work that builds baskets and margin. The third has quietly become affordable. Electronic shelf labels were priced out of reach for years. Not anymore. They save hours of manual price-tagging every week and unlock

OPINION

Options drive growth in last-mile delivery Last-mile delivery is reshaping customer expectations and creating new growth opportunities for independent retailers. Graham Freeman, Head of Marketing, Australian United Retailers

“On-demand platforms have trained customers to want their goods quickly, which presents challenges – but also opportunities – for stores.”

August/September 2026

The most important point is being an option for consumers – finding more ways to be their store of choice. Last-mile delivery is part of the larger digital transformation in the supermarket sector, headlined by e-commerce opportunities and supported by new in-store experiences and shopping technology. For retailers expanding into delivery options for the first time, it’s worth taking a focused approach and starting with key areas your locals want and need options – whether that’s groceries, prepared food, household staples or snacks, entertaining and dessert items. This looks very different for a grocer in a small regional town compared to an express supermarket in a metro locale, so prioritisation and tailoring is key. The right approach doesn’t just service your existing customer base – it opens your store up to greater reach and more customer traffic. Be prepared to shift your operations and be flexible to scale as demand steps up after launch. The most common operational changes include additional or reallocated personnel requirements, and careful supply and inventory management to ensure product availability and successful fulfilment. From last-minute essentials to takeaway alternatives, mid-week top-up shops and late night snack cravings, last-mile delivery options fill a range of needs for modern shoppers. As the demand for delivery options grows, convenience and grocery stores can compete by offering last-mile options which double down on what has always made the independents different – being truly local, personalised service, conveniently located and being there for customers when they need them. ■

Credit: iStock.com/Lim Weixiang - Zeitgeist Photos

WHEN INCREASED DELIVERY options first hit the market across Australia’s grocery and retail industries, customers relished the convenience factor – steady uptake and reliance on delivery services reflected the interest and desire for new ways to shop. Now, the growth we’re seeing in last-mile delivery is being driven by options. Customers increasingly want to decide when and how their goods will be delivered, with an expectation of faster turnarounds and shorter delivery windows. It’s an evolving channel presenting opportunities for independent supermarkets to grow their customer base and boost incremental sales, with savvy stores jumping on board new technology and leveraging delivery partnerships to fulfil demand and compete in non-traditional categories. On-demand platforms have trained customers to want their goods quickly, which presents challenges – but also opportunities – for stores. Hundreds of FoodWorks stores around the country have implemented digital channels with a mix of online stores and delivery partners, including UberEats, fulfilling orders. The success of a rollout, like any new initiative, comes down to research and strategy. A tailored approach, aligned to the local demographic and customer purchasing requirements, is what sets the top performers apart. Some locations may suit online ordering, some may be best using delivery partners only and many can take up all options from day one. This is heavily influenced by the competitive landscape, including proximity and availability of takeaway, major supermarkets, convenience stores and direct competitors.

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INDUSTRY UPDATES

Forty-five years young The Distributors celebrated 45 years of business at its 2026 Mid-Year Conference on the Gold Coast in May.

THE DISTRIBUTORS HELD its 2026 Mid-Year Conference on the Gold Coast from the 26th to the 29th of May, with the occasion made even more momentous as it marked 45 years in business. Over the days, members, customers and suppliers of The Distributors were hosted at the JW Marriott on the beautiful, albeit wet, Gold Coast. Following a member only session, there were presentations from George Tsapoutas, CEO of The Distributors, Mark Breust, Head of Commercial at The Distributors, and Rowan Lee CEO of ACAPMA. Tsapoutas and Breust provided updates on the business’s current financials, as well as outlining its plans moving forward and how it is responding to member and supplier feedback. Tsapoutas explained that there will always be economic headwinds in business and that if it’s not COVID, it’s supply chain issues or container delivery shortages, but there will always be some type of economic challenge, and that businesses should focus on what they can control.

“We can continue to focus on what we can do. And that is to focus on the execution of our products. The execution of supplying members, and the members then supplying the customers. If we keep doing that, then we’ll continue to grow.” Suppliers and members then broke off into their respective supplier presentations and speed-dating style pitch deck sessions, which enabled them to sit down and do some deal-making. That evening, there was a welcome dinner at which The Distributors celebrated its 45-year milestone with food, drinks and fireworks. Following a short speech from Tsapoutas, in which he thanked everyone involved over the past 45 years, attendees were able to enjoy the tropical-themed evening.

Day two The second day was another busy one for suppliers and members, with plenty of pitch deck sessions and supplier presentations ensuring everyone had the opportunity to secure the best deals possible. Presenting that morning was Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), who provided a snapshot of the current state of the industry. That afternoon, attendees were treated to a rousing presentation from Matt Hall, Red Bull Air Race world champion and former Royal Australian Air Force Top Gun fighter pilot. Hall discussed his incredibly interesting career and left guests with some motivational takeaways. That evening, guests were whisked away to Miami Marketta to eat, drink, mingle and watch the NSW Blues triumph over a hapless Queensland side in a thrilling contest.

Day three Ready to support their state in origin

August/September 2026

The morning session opened with a presentation from Dominique Lamb, who is currently serving as Director of Community Affairs for the Brisbane 2032 Olympic and Paralympic Games. Lamb

INDUSTRY UPDATES

SERVICE AWARDS • 25 Years: Link Distribution • 35 Years: JB Metropolitan Distributors Pty Limited • 40 Years: Juicy Isle Pty Limited • 45 Years: Kev Baldwin Wholesale Confectionery Pty Limited • 45 Years: Accredited Distributors Pty Limited

The always informative supplier sessions

The Smith’s team having a great time

L-R: Brett Barclay, Josh Sherlock, Chris Ashcroft, Troy Richard and Craig Bain

THE DISTRIBUTORS 2026 AWARD WINNERS • Supplier of the Year – $25 million and above: Mars Snacking • Supplier of the Year – $10 million to $25 million: Stuart Alexander • Supplier of the Year – $5 million to $10 million: Bundaberg • Supplier of the Year – Up to $5 million: Australian International Traders • Best Product Launch – Beverage: Red Bull Summer White Peach • Best New Product Launch – Snack: Snackbrands Australia Kettle Ridge Cut • Best New Product Launch – Confectionery: Grocery Corp – Nerds Gummy Cluster Rainbow • Best New Product Launch – Novelty: Universal Candy – Zappo Licensed Range • Best DIFOT 12 Months – Beverage: Bundaberg • Best DIFOT 12 Months: Mars • Best DIFOT 12 Months – Snacks: PepsiCo • Member of the Year – Under $30 million: Accredited Bendigo • Member of the Year – $30 million and above: The Distributors Brisbane

previously served as Queensland Small Business Commissioner and as CEO of the National Retail Association (NRA). Lamb discussed her career to date and how she became what she described as “the accidental CEO”, before speaking about her role as part of the Brisbane Olympics team and the massive effort behind staging such a spectacle. She also outlined ways in which people and businesses can get involved. That evening, guests dolled up for the group’s black-tie 2026 Mid-Year Gala Dinner Awards in the ballroom of the JW Marriott.

During the night, guests also heard from Carolyn Creswell, Founder and Managing Director of Carman’s Kitchen, in which she offered three sound pieces of advice to take into both business and family life, which were – let them fail, speak up, and what is actually important now. The three days were capped off with a Red Bull after-party, where guests were treated to a variety of Red Bull cocktails and other drinks and snacks while testing themselves on the arcade games set up throughout the venue. ■

www.c-store.com.au

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INDUSTRY UPDATES

Victoria to ban abusive customers from shops and public transport Credit: iStock.com/Drazen Zigic

RETAIL AND TRANSPORT workers in Victoria will be able to have violent or abusive customers banned from their workplace under new laws. The Workplace Protection Order (WPO) scheme allows courts to ban or restrict a person’s access to a workplace for up to 12 months if they assault, abuse, intimidate or stalk staff. Breaching an order carries a penalty of up to two years’ jail or a $50,000 fine. Premier Ben Carroll said the changes were about protecting people doing their jobs. “Retail and transport workers keep Victoria running and they must be safe at work. These new powers will protect workers, Violent events are up 10.5 per cent this year

stop repeat offenders and make it clear that this behaviour won’t be tolerated.” The protections cover all retail businesses and specified train,

they sit on main roads with easy vehicle access. Victoria is

tram and bus operators, including ticket sale locations and

by far the worst state in the country right now. Verbal abuse,

ticketed-access areas. Listed retail and transport operators,

intimidation, organised theft groups and ram raids have gone

along with employee unions, will be able to apply to the

from occasional to almost daily in some stores.”

Magistrates’ and Children’s Court for an order. The scheme is due to start on 26 July 2027. The Australian Association of Convenience Stores (AACS) also backed the legislation but raised concerns about the

AACS is also seeking confirmation that petrol and convenience sites – including franchisees and independent single site operators – can access the scheme. Retail crime intelligence company Auror recorded 305,000

timeline. Theo Foukkare, CEO of AACS, said a 12-month wait

crime events across Victorian retailers last financial year, with

left staff exposed.

one in ten involving violence or weapons. Its data shows violent

“We are open when everything else is closed. Our sites are often run by one or two people overnight, they hold cash, and

events are up 10.5 per cent so far this year, following a 29 per cent rise in 2025.

Bowser Bean rewards customers with Hot Laps track day EIGHTEEN BOWSER BEAN customers took hot laps in Ford Mustangs at Calder Park Raceway as part of the retailer’s Hot Laps promotion. The winners, drawn from customers of Bowser Bean’s in-store food and coffee specials, were paired with professional drivers for the laps on 16 May. Several members of Bowser Bean’s site crew also took part, with the event doubling as a staff incentive. Claire Hatty, Marketing Manager at Bowser Bean, said the campaign had exceeded expectations. “The Hot Laps campaign has resonated with both our customers and our team, with uplift in sales and nearly 5,000 entries! The delight of the winners after their hot laps is the icing on the cake.” A Bowser Bean coffee van was on site throughout the day, serving coffee, snacks and wraps to attendees. Campaign sponsor Lactalis also attended, handing out samples of its Ice Break and Oak drinks. Hatty credited the retailer’s supplier partners for making the event possible. “Without the support from our great trade partners Lactalis, CCEP and Asahi, we could not activate marketing campaigns such as Hot Laps.” The day also marked the track debut of the newly liveried Bowser Bean Fastrack Mustang. Between driving sessions, the crowd watched demonstration laps from vehicles in Bowser Bean’s promotional fleet, including a classic XR8 Brute Ute supplied by UCB and a 1965 Bowser Bean GT350 Fastback Mustang. 52

August/September 2026

The 1965 Bowser Bean GT350 Fastback Mustang in full flight

The Bowser Bean livery was on show

INDUSTRY UPDATES

Accredited Distributors celebrates 50 years ACCREDITED DISTRIBUTORS HAS celebrated its 50th anniversary, marking five decades in business with a recordbreaking trade show, gala dinner and a reflection on the company’s growth from a family-founded distributor into one of Australia’s leading FMCG businesses. Held as part of the company’s annual trade show, the event brought together customers, suppliers, partners and industry friends, with attendance and sales reaching a new company record. “The Trade Show has been a fantastic opportunity to connect with customers, partners, suppliers, and friends, and your presence has made this event a tremendous success,” the company said. “We sincerely appreciate everyone who visited our suppliers, shared ideas, asked questions, and took the time to place orders during the day.” The evening also recognised outstanding contributions within the business, with the Terry Booth Award presented to IT, Data and Systems Manager Brad Mays. Guests were also treated to several surprises, including commemorative gifts from PepsiCo and Mondelēz, Red Bull cocktails, and performances by Anthony Callea and Tim Campbell. Speaking during the celebrations, Accredited Distributors Director Craig Hobbs reflected on the company’s origins,

The Accredited Distributors team

which began in April 1976 when father-and-son founders Terry and Vic Booth established the business. “Back in April 1976, father and son Terry and Vic Booth had a vision,” said Hobbs. “They saw an opportunity to build a distribution business founded on hard work, strong relationships, integrity, and service. Like many successful Australian businesses, the early days were humble. There were no guarantees of success, just determination, commitment, and a willingness to do whatever it took to look after customers. “What Terry and Vic built all those years ago laid the business foundation for everything we enjoy today.” Hobbs said the company has undergone significant change

The impressive PepsiCo stand

over the past five decades, including ownership changes, industry transformation and the 2005 merger with Quantum Distributors, while maintaining its focus on customer service. “Today, we proudly generate annual sales of approximately $180 million and employ more than 200 talented people. Those numbers are significant, but they don’t tell the whole story. “Behind every dollar of revenue, every delivery, every customer visit, every warehouse shift, every phone call, and every successful partnership are people. “Our success has never been about buildings, trucks, systems, or balance sheets. It has always been about people.” He also paid tribute to the company’s employees, customers, suppliers and families, saying the business had been built on long-term relationships. “Businesses don’t survive for 50 years without strong

“The partnerships we have developed over many years have been fundamental to our growth and success.” Looking ahead, Hobbs said the business remains committed to the same values that has underpinned its success since 1976. “These values have stood the test of time and remain as relevant today as they were in 1976. “But if the last 50 years have taught us anything, it is that Accredited Distributors knows how to adapt, evolve, and grow.” He concluded by thanking everyone who had contributed to the company’s success over the past half century. “To Terry and Vic, thank you for starting the journey. To our

relationships, and we are incredibly grateful for the

employees, customers, suppliers, and families, thank you for

confidence you have placed in us.

helping us reach this milestone. And to the next 50 years of

“To our supplier partners, thank you for your collaboration, innovation, and belief in our business.

Accredited Distributors, may they be every bit as successful, innovative, and rewarding as the first.” www.c-store.com.au

INDUSTRY UPDATES

The Handmade Food Co appoints Ken Hartley as new CEO

Ken Hartley, new CEO of The Handmade Food Co

THE HANDMADE FOOD Co has appointed Ken Hartley as CEO as the food manufacturer looks to build on more than two decades of growth. Hartley joins the business with previous chief executive experience in the food industry and will work with the company’s team, customers and supplier partners as it focuses on growth, innovation and customer relationships. The founder and owner of The Handmade Food Co said Hartley’s appointment marked an important step for the business. “Ken has a proven track record of leadership in our industry and understands the critical role that strong customer partnerships play in long-term success. As we look to the future, I am confident his experience, values and customer-focused approach make him the right person to lead The

Handmade Food Co through its next phase of growth.” Hartley said he was looking forward to leading the company at a key point in its development. “I am delighted to be joining The Handmade Food Co at an exciting time in its evolution. The company’s passion to produce obsessively good food, has enabled the business to build an outstanding reputation for quality, innovation and customer service, supported by a passionate team and loyal customer base. “I look forward to working alongside our people, customers and suppliers as we continue to strengthen the business, deliver exceptional products and create new opportunities for growth. Together, we will build on the success of the past 23 years and bring our vision for the future to life.”

Tasmania introduces tougher illicit tobacco and vape laws Credit: iStock.com/dragana991

TASMANIA HAS INTRODUCED new laws aimed at cracking down on the sale and supply of illicit tobacco and vaping products. The Public Health Amendment (Prohibited Tobacco and Other Products) Act 2026 is now in force, introducing new offences and enabling the Secretary of the Department of Health to close businesses found to be selling prohibited products illegally. Bridget Archer, Minister for Health, Mental Health and Wellbeing, said the changes marked a significant step in the state’s response to illicit tobacco and vaping products. “From today in Tasmania, new offences and tougher penalties are in place for the sale and supply of illicit tobacco, vapes and vaping products.” She said the legislation also gave authorities stronger enforcement powers. “Further, there are now powers in place that enable the

Authorities can now shut down illegitimate retailers in Tasmania

Secretary of the Department of Health to close businesses that are selling these products illegally.” The Tasmanian Government said the reforms are intended to reduce the availability of illicit nicotine products and

The government said it also plans to introduce a standalone law covering tobacco, vaping and other nicotine products as the next phase of its reforms.

discourage nicotine use, particularly among young people.

“Our new standalone legislation will be nation-leading and

“Every illegal product taken off the street matters to

will further strengthen enforcement, prevention and support

protect the health and wellbeing of Tasmanians, but our

for Tasmanians who want to quit,” said Archer.

ultimate goal is to stop people being drawn into nicotine

“We are committed to protecting Tasmanians from

use in the first place and help those who already use these

the harms caused by tobacco and nicotine products and

products to quit.”

supporting more Tasmanians to live longer, healthier lives.”

August/September 2026

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PETROL NEWS

WA fuel payment claims near 700,000 THE WESTERN AUSTRALIAN Government says almost 700,000 motorists have claimed its $100 Fuel Support Payment since the initiative launched on 1 July, with more than $62 million already paid to households. The one-off payment is available to eligible WA driver’s licence holders, including learner, provisional and extraordinary licence holders, and forms part of the Cook Labor Government’s more than $1 billion cost-of-living relief package in the 2026-27 State Budget. According to the Government, most claims have been lodged through the ServiceWA app, while around 42,500 paper claims have also been submitted. Paper applications are expected to take up to eight weeks to process. More than 3,000 recipients have also chosen to donate their payment to charity, contributing a total of $337,500 to organisations supporting Western Australians in need. Premier Roger Cook said: “I am pleased to see nearly 700,000 Western Australians claim their fuel support payment. “My government is committed to easing cost-of-living pressures, and the Fuel Support Payment is practical support that puts money

$62 million has already been paid to households

directly into the back pocket of Western Australian families. “The fact that more than 3,000 Western Australians have chosen to donate their payment to those in need is a reflection on the generosity of the people of this great State.” Eligible motorists have until 31 December 2026 to claim the payment through the ServiceWA app or alternative claim options available via the WA Government. Families can also use the app to access other support initiatives, including the WA Student Assistance Payment, Treebate program, WA Tree Recovery Program and the Kids Access All Areas Voucher.

Northern Territory deploys AI to monitor fuel prices in Australian first THE NORTHERN TERRITORY government has deployed what it says is Australia’s first real-time, government-led artificial intelligence model to monitor fuel prices and detect price gouging by suppliers and retailers. The tool, introduced earlier this month, cross-references retail pump prices against wholesale Terminal Gate Prices (TGP) and logistical data to identify operators who raise prices on older, cheaper stock without justification from wholesale cost movements, international events or federal excise changes. Bill Yan, Treasurer and Minister for Logistics and Infrastructure, said the technology had changed how the government tracks the fuel market. “We are the first jurisdiction in Australia to use AI against fuel price gouging, and it is already giving us market insights far beyond anything we had before.” The model is also designed to detect potential collusion

NT Consumer Affairs has since issued infringement notices totalling nearly $40,000 to two fuel retailers caught charging

to act on what the system flags.

above their advertised price.

“If retailers and wholesalers try to jack prices up – either independently or through collusion – we see the data, and we know straight up who isn’t doing the right thing,” he said. The AI rollout follows a series of measures the government

Yan singled out operators who use high-profile news events as a pretext for price hikes. “This model will expose dodgy operators looking to jack up fuel prices because of a front-page news story, or beyond

says it has taken to ease cost-of-living pressures. In March,

what’s acceptable when the next Federal excise increase

it activated the Price Exploitation Prevention Act 1949 and

kicks in.”

introduced a 24-hour fuel price lock to prevent midday price

Evidence gathered by the AI tool could be referred to the

increases. The Territory also redirected its GST windfall to

Australian Competition and Consumer Commission if predatory

deliver an extra 5.7 cents per litre of relief at the pump.

pricing is detected.

August/September 2026

Top: iStock.com/Julia Gomina. Left: iStock.com/Who_I_am

between suppliers. Yan said the government would not hesitate

PETROL NEWS

Plans revealed for Australia’s first new oil refinery since the 60s THE ALBANESE AND Cook Labor governments have announced $4 million for a pre-feasibility study into a new oil refinery in Western Australia. The refinery is set to be built by Perdaman under what the company is calling its Made in WA Fuel Refinery project. If it proceeds, the refinery would be the first new large-scale fuel refinery built in Australia since the 1960s. Prime Minister Albanese pointed to the toll of the war in the Middle East in explaining the government’s push. “The longer war in the Middle East goes on the greater the

Prime Minister Anthony Albanese and WA Premier Roger Cook tour Perdaman’s Project in Karratha

impact on Australia will be, and my government will continue to do everything we can to shield Australia from the worst effects – and set us up for the future. “My government is working to advance Australia’s interests,

Rambal said the fuel security challenge had underscored the need for the country to build its own refining capacity. “When I came to the Burrup, I had a vision to make Australia a

not just in this crisis but going forward as well, to ensure we

global leader in manufacturing. The fuel security challenge made

can meet future challenges.”

it clear that Australia needs its own sovereign refining capability.

The Prime Minister and WA Premier travelled to Karratha to unveil the funding, which will support a combined prefeasibility study and pre-front-end engineering design (preFEED) process. They were joined at the announcement by Perdaman

Perdaman has the experience, capability and determination to deliver this project and help secure Australia’s fuel future.” Australia currently has just two oil refineries, in Brisbane and Geelong, after four refineries closed under the former Coalition government. The pre-feasibility study is the first agreement

Chairman Vikas Rambal, Director Maegha Rambal, Resources

signed under the federal government’s $10 million fund for

Minister Madeleine King, WA Energy and Decarbonisation

feasibility studies into new or expanded fuel refining capacity

Minister Amber-Jade Sanderson and the Member for Pilbara,

and sits within a broader $15 billion package to secure the

Kevin Michel.

country’s fuel supply.

Middle East tensions expose Australia’s fuel reliance

Left: iStock.com/HeliRy

THE CONTINUING CONFLICT in the Middle East is placing renewed pressure on global energy markets and fuel prices, with an RMIT expert warning it highlights Australia’s reliance on imported fuel and the need to strengthen long-term supply chain resilience. Dr Vinh Thai, professor of logistics and supply chain management at RMIT University, said the impact extends well beyond the transport sector, affecting businesses across the economy. “It’s no surprise that 72 per cent of Australian businesses have been negatively affected by fuel prices or availability. It’s an indication that fuel is not simply a transport sector issue but very much a systemic supply chain risk affecting the entire economy,” he said. Thai said the conflict had also affected petrochemical supply chains because of their dependence on crude oil and liquefied natural gas. “Conflict in the Middle East has had a direct negative impact on petrochemicals. There is a chain effect because crude oil and LNG are so fundamental to the production of petrochemicals, and petrochemicals are so fundamental to other manufacturers.”

He said petrochemicals underpin the production of a wide range of goods. “Everyday items, from medicines to computer chips in common electronics, are made with petrochemicals. We have built an economy and chemical industry on petrochemicals.” Thai said Australia’s dependence on imported refined fuel left the country exposed to global disruptions despite the Government’s strategic oil reserves. “While the Government has stockpiled Australia’s strategic oil reserves, the ongoing uncertainty in the Middle East serves as a refreshed call for a more strategic approach to building energy security and enhancing supply chain resilience in the country. “Australia imports more than 90 per cent of its refined fuel. That’s efficient when markets are stable, but it leaves us exposed when global disruptions occur. “Diversification is the name of the game. We need to diversify where we source fuel from while also building Australia’s own capabilities so we’re less dependent on overseas supply.” www.c-store.com.au

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C&I Retailing Magazine August-September 2026