Australian Hotelier February 2024

AUSTRALIA’S NATIONAL HOTEL INDUSTRY MAGAZINE

Vol. 41 No. 1 - February 2024

THE 2024 ANNUAL INDUSTRY LEADERS FORUM

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Foxtel Presents

An epic line-up of live sport

To get Foxtel for your venue call 1300 659 466 or visit foxtel.com.au/venues

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Rugby League Aussie Rules American Football Netball Cricket Golf Boxing MMA Baseball Basketball Ice Hockey Surfing Motorsport

Over 50 sports live

CONTENTS & ED’S NOTE

WE ENCOURAGE RESPONSIBLE DRINKING Get the facts DrinkWise.org.au

Contents

P18

SPECIAL FEATURES

INDUSTRY PARTNERS

8 2023 Review: A round-up of the biggest

26

Australian Hotels Association

news stories from last year.

28

Hostplus

46 2024 Focus: The opportunities that

30

JLL Hotels & Hospitality

publicans across the country are

32

Quantaco

tapping into in the next twelve months.

34

Tabcorp

36

Australasian Gaming Expo

38

Entain Venues

40

Foxtel Business

42

Archie Rose

43

CUB

44

Good Drinks Australia

OPERATORS 14

ALH Hotels

16

Duxton Hospitality Services

PUBLISHED BY: Food and Beverage Media Pty Ltd 41 Bridge Road GLEBE NSW Australia 2037 Tel: 02 9660 2113 Fax: 02 9660 4419 PUBLISHER: Paul Wootton EDITOR: Vanessa Cavasinni vcavasinni@intermedia.com.au NATIONAL SALES MANAGER: Jason Wild Tel: 02 8586 6213 jwild@intermedia.com.au GENERAL MANAGER SALES – LIQUOR & HOSPITALITY GROUP: Shane T. Williams GROUP ART DIRECTOR – LIQUOR AND HOSPITALITY: Kea Thorburn kthorburn@intermedia.com.au

18

Kickon Group

20

Laundy Hotels

22

Odd Culture Group

24

Taylor Group

PRODUCTION MANAGER: Jacqui Cooper jacqui@intermedia.com.au

25

Universal Hotels

SUBSCRIPTION RATES

Editor’s Note Happy New Year!

I hope you all had a roaring summer trade and a rest before gearing again for another big year. January and February can feel like a bit of no-mansland for pubs, when patrons’ Christmas and holiday budgets are blown so trade hits a bit of a lull. It may be quiet, but it presents an excellent opportunity to plan out the year ahead – what you want to achieve, what you want to improve, what you want to grow and

with very different outfits and operations – discussing their assessment and

filled with esteemed operators and industry stakeholders from across Australia – all

6 | Australian Hotelier

visit www.intermedia.com.au or Call: 1800 651 422 (Mon – Fri 8:30-5pm AEST) Email: subscriptions@intermedia.com.au

an idea of what they have planned for 2024.

At a time of planning, this issue can be a real source of inspiration.

Cheers!

Vanessa Cavasinni, Editor E: vcavasinni@intermedia.com.au

While mulling over those plans, it’s also Leaders Forum issue. These pages are

To subscribe and to view other overseas rates

achievements of 2023, as well as giving us

what you want to scale back. an excellent time to read our Industry

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NEWS

The biggest news of 2023 Check out the pub stories from 2023 that garnered the most attention from the industry.

Oaks Hotel sale announced After nearly 50 years of private operation by the Thomas family, The Oaks Hotel in Neutral Bay, Sydney is set to pass on to new owners. While the venue’s buyers were not revealed, JLL’s managing director John Musca confirmed that the prospective buyer was a local family.

The Oaks sits on a 2188sqm corner block in Neutral Bay and comprises five storeys. The diverse business mix includes the upmarket Alala’s Restaurant, The Bar and Grill, Taffy’s Sports Bar, numerous function spaces on both the ground and first floor, gaming lounge, and a bottle shop. Its most famed asset is the large beer garden enveloped by an enormous English Oak tree.

The venue has further opportunities for development, with B4 ‘Mixed Use’ zoning, underutilised GFA and 16m height limit.

Watsons Bay Boutique Hotel

Laundy buys out Short from pubs partnership Arthur Laundy and Fraser Short have concluded a deal that saw Short cash-in his 50 per cent interest in their jointlyowned portfolio of hotels, transferring ownership to Laundy Hotels. The portfolio included the Watsons Bay Boutique Hotel, Park House Mona Vale, Northies at Cronulla, Lennox Head Hotel, Illawong Hotel and The Farm at Byron Bay. Short and Laundy began their partnership ten years ago, investing $10m collectively to build up an impressive suite of venues in New South Wales that are now worth an estimated $300m.

“Needless to say I’m very proud of the venues we created together, how many people we employed, provided opportunities for and delivering a world class group of venues to our guests has been an extremely satisfying journey,” Short said.

Short’s The Sydney Collective, which operated the portfolio, has also been dissolved.

8 | Australian Hotelier

The Oaks Hotel, Neutral Bay

NEWS Paul McMahon adds three hotels to FNQ portfolio Specialist Far North Queensland publican, Paul McMahon, has acquired the Parkville Hotel, Great Northern Hotel and Ye Old Gordonvale Hotel, from FNQ hospitality veteran, Tom Hedley.

The hotels are all located in Gordonvale, a sugargrowing town 23 kilometres south of the Cairns CBD. “We’re encouraged by the continued growth of Far North Queensland and in particular, Gordonvale,” McMahon stated.

“The state and federal governments investment of $481 million for the Edmonton to Gordonvale Road upgrade is further evidence of the scale of growth in our region.”

Paul McMahon, pictured centre

Comiskey Group unveils The Doonan Comiskey Group opened expansive Sunshine Coast venue The Doonan, with 4000 people waitlisted to book a table before opening.

The garden-themed venue features indoor and outdoor dining, beer gardens, bars, a pizzeria, ice creamery, cellar door and multiple function spaces.

Comiskey Group first acquired the two-hectare site in Doonan in 2006.

The group has partnered with local hospitality veterans Josh Jones and Neville Allen on the venue.

Director Rob Comiskey was excited that the $6m project was finally completed.

“It’s been a long road and our team has worked extremely hard to get The Doonan off the ground but it’s been well worth it. We are so looking forward to welcoming visitors, it really is a unique venue and we are so proud of how it has turned out.”

Mark Condi at AGE just days before announcing his departure from Bankstown Sports

The Doonan’s design was inspired by nurseries.

Image: Axis Productions

Merivale nabs ex-Bankstown Sports CEO Former Bankstown Sports CEO Mark Condi announced his new role at Merivale as Group General Manager – Commercial.

In a LinkedIn post, Condi said he was searching for a company that excited and inspired him in this next stage of his career.

“There was only one company that fits that mould, a company that I have always had a keen interest in and one that we emulated, in part, in several of our offerings. That company is Merivale,” he said.

Prior to the Merivale role, Condi had spent 31 years at Bankstown Sports Club, including over a decade as CEO.

February 2024 | 9

NEWS Howard Smith Wharves duo acquire Sydney’s Manly Wharf

Manly Wharf. Image: Facebook

Howard Smith Wharves founders and directors Adam Flaskas and Paul Henry acquired Manly Wharf, in Sydney’s Northern Beaches region, for $80m.

The heritage-listed Manly Wharf was sold by TMG Developments, which had owned the freehold of the Wharf since 1995.

Originally constructed in 1855 as a passenger terminal for the Sydney to Manly Ferry, Manly Wharf is now a hospitality destination, home to venues such as Hugo’s, Queen Chow by Merivale, and the Manly Wharf Hotel. Flaskas and Henry have also acquired the leasehold to the latter.

Flaskas and Henry redeveloped Brisbane’s Howard Smith Wharves in 2018, turning an historical industrial site from the 1930s into an award-winning hospitality precinct, making them ideal overseers for Manly Wharf’s next chapter.

“We are honoured to be the new custodians of the historic and iconic Manly Wharf,” Flaskas said.

Scott Assender at the Pub Leaders Summit

Scott Assender joins Kickon Group Scott Assender (ex 100 Burgers Group, Belle’s Hot Chicken) joined Kickon Group as Operations Specialist, following his departure from Melbourne’s Welcome To group. Assender and Kickon Group director Craig Shearer have known each other for a long time and been great admirers of each other’s careers.

“I’ve known Scott both personally and professionally for many years, and to say I’m excited to finally be working alongside him is a massive understatement,” said Shearer.

Assender has a wealth of experience in a variety of hospitality venues, with a career spanning four countries, 42 venue openings and operating another 60 venues.

“I’ve run everything from food trucks to 2500 pax nightclubs and venues, so I just find that what I can offer is a pretty unique perspective,” Assender said.

Assender’s first project within the Kickon Group portfolio focused on long-term strategies for the Continental Hotel in Sorrento. He represented the group at the Pub Leaders Summit, discussing customer experience.

10 | Australian Hotelier

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NEWS KKR sells Australian Venue Co. Global investment firm KKR announced that it has sold Australian Venue Co. (AVC) to Hong Kong-based alternative investment firm PAG. KKR paid circa $190m in 2017 for a majority stake in the group, known then as Dixon Hospitality, with a portfolio of 48 leasehold venues at the time. Under KKR leadership, the group was rebranded as AVC and expanded its portfolio by more than 300 per cent, operating over 210 pubs, bars, restaurants and event spaces across Australia and New Zealand.

David Lang, partner and co-head of KKR Australia and New Zealand, said: “AVC has established itself as a leader in Australia and New Zealand’s dynamic and constantly evolving hospitality sector. We are excited to have worked alongside Paul Waterson and AVC’s dedicated team to invest in the company’s expansion and believe that AVC is well positioned for the future. We wish the entire AVC team continued success with PAG.” Lincoln Pan, partner and co-head of PAG

Bli Bli Hotel

Maeva Hospitality and Richard Deery open Bli Bli Hotel Bli Bli Hotel, an expansive Sunshine Coast pub, is a partnership between Maeva Hospitality, formerly Sunshine Coast Hotels, and QHA president Richard Deery.

The greenfields venue is terraced across three levels, each with a distinct identity and function. The ground floor offers a drive-through bottle shop, and the first floor focuses on gaming with a breakout bar and lounge area. The 1600sqm second floor is dedicated to food and beverage, with a 300-capacity bistro, kids room, sports bar, rooftop deck, and function rooms.

The hotel was booked out for lunch and dinner services for its first week of operation, with Maeva Hospitality director Scott Armstrong saying that the local community was excited for the opening.

“They have been waiting a long time for this venue to open and from what we can tell they have been very pleased with the outcome and think it has been worth the wait.”

Private Equity, said the investment firm intends to help AVC continue to grow.

“We are very pleased to partner with AVC, a proven market leader with an exceptional management team and great potential. Our goal is to work with strong businesses and help AVC become even stronger in Australia. AVC has created some of the most unique and iconic venues across Australia and New Zealand, and we are looking forward to supporting the group in its next stage of growth.”

Studley Park Boathouse

Changes introduced to SA’s Late Night Code Following a mid-year review of South Australia’s Late Night Code by Liquor and Gambling Commissioner Dini Soulio, a number of changes came into effect on 1 November.

“The measures I proposed were primarily aimed at clarifying existing provisions, rather than imposing new or cumbersome measures on licensed venues,” stated Soulio.

The changes comprise clarifying that shots are included in the prohibition of the sale of beverages promoting rapid or excessive consumption of liquor after 2am; clarifying that drinks marshals can actively intervene as appropriate; and requiring that metal detectors are only operated by licensed security agents.

Additionally, requirements of Closed Circuit TV increased, with updated technical specifications to ensure cameras are able to identify people with certainty, as well as providing more specific venue coverage.

12 | Australian Hotelier

The Old Fitzroy is operated by Odd Culture Group, named ALIA’s 2023 Pub Group Operator of the Year

PUB OPERATORS

Some of the most respected and forward-thinking publicans – operating very different pubs across Australia – look back on the past 12 months, and let us in on what they have planned for 2024.

February 2024 | 13

ALH HOTELS

OPERATOR

Customers at the core

Brook Hotel, Mitchelton.

Image: Zenniesha Butts

As the largest hospitality group in Australia, ALH Hotels has created a resilient and stable hotel network that centres the customer in all its actions.

Paul Walton

Managing Director ALH Hotels

AS THE first year that ALH Hotels was able

expectations, with people in awe of the

the results of the survey with actions such

to operate without any pandemic-related

full service offering that it provides.

as providing training to build product

impediments, 2023 was a fantastic year for the group.

“This was a venue that was underserved

knowledge, building role-specific training,

and underpinned by a great local

introducing pathways programs and a

“It has been an incredible year for ALH

community, with great development

career framework to help its team develop

with our customers remaining at the heart

opportunities to deliver great returns.”

in their careers.

of everything we do,” stated ALH Hotels managing director Paul Walton.

“It’s been a phenomenal effort from all

In 2023, ALH Hotels was also named

“It’s important to be true to what we can

the second most desirable employer

deliver and do well, and therefore when

by Randstad, being the only hospitality

people start working with us, it matches

of our team to help bring us to where we

business in the top ten, in a list dominated

and/or exceeds their expectations, which

are now…all the while maintaining a focus

by government entities and departments.

was reinforced in our Voice of Team

on value and convenience, where we can

“Our team and purpose is central in

survey last year,” stated the MD.

help to create social moments together.”

our strategy to make sure we have a safe

2023 was a big year of achievements and accolades for ALH, including the

“We also think we have performed

and inclusive culture right across our

well because of the size and stability

network,” stated Walton.

of our business and a clear strategy

$31m redevelopment of the Brook Hotel in

ALH Hotels utilises an annual Voice

for growth. We are Australia’s largest

Mitchelton, representing ALH’s single largest

of Team survey to understand what its

hospitality company and we can offer

investment in a hotel asset in Queensland.

people are looking for, and responds to

career opportunities that aren’t available

The venue comprises a new public

in other organisations, to people who

bar, sports bar, beer garden, bistro with

want to advance their opportunities.”

outdoor dining terrace and kids play

Christmas Day numbers

area, function room, gaming room, and a

Christmas Day 2023 was a massive day of

Rising to the occasion

four-storey hotel with 40 state-of-the-art

trade for 262 of ALH’s venues. Check out

Occasion-based visitation was a key

accommodation rooms.

the stats below:

growth driver for ALH Hotels in 2023, with

43,000 visitors

families in particular filling the venues

designed with the local community in

480,000 oysters served

for a range of celebrations and events.

mind, while at the same time ensuring this

25 tonnes of prawns eaten

A record number of meals were served

“Every element of this hotel was also

iconic venue was well-positioned to cater to visitors from all around Brisbane and beyond the border,” explained Walton.

“The Brook has exceeded our

14 | Australian Hotelier

50,000 plum puddings devoured 30,000 beers poured 5000 bottles of wine served

on Mother’s Day and Father’s Day, with 86,000 and 63,000 meals served, respectively. With 262 of its more than 350 venues open for Christmas Day, that

ALH HOTELS

was another massive day of trade for the

great collection of hotels and unlock more

group (see the stats on the previous page).

value for our customers.”

being aided by digital advancements,

ALH continues to look for opportunities

including 343 of its hotels already

for ALH, with the footy finals, the Rugby

for its venues that align with the

equipped with contactless order and

World Cup, and the Spring Racing

group’s values.

pay technology.

Carnival entertaining the sports lovers

“We look for opportunities that can

“We are also remaining focussed

right across the country. The FIFA

deliver an omnichannel experience for

on the Group’s optimisation program

Women’s World Cup was the biggest

our customers including great food and

‘endeavourGo,’ which has already delivered

event for ALH in the sporting calendar,

beverage, entertainment and where possible

$60 million in cost savings. Through that, we

with thousands packing out the venues,

accommodation options. This also has to be

have been able to use innovation to devise

and 1.2 kegs worth of beer sold every

served by great locations that are intrinsically

sophisticated workforce planning and with

minute in its hotels during the semi-finals

connected to the local community.”

the roll out of our ‘Pub Plus’ loyalty program

and final.

(which will come online this year) we will be

“The atmosphere hadn’t been so

1.2 kegs worth of beer

able to get an even deeper understanding of

electric since the Sydney Olympics in

were sold every minute

our customer.”

2000,” stated Walton.

at ALH venues during

While macroeconomic conditions may

Live music was also core to the ALH offer,

the semi-finals

be challenging and continue to change,

centring Australian acts – both emerging and

and finals of the FIFA

ALH Hotels’ core focus on providing

renowned – throughout its pubs.

Women’s World Cup.

its customers with value and quality

“As the largest local booker of Aussie

experiences remains the same.

entertainment, ALH Hotels have helped pave the way for recent emerging artists

Forest Hotel, Frenchs Forest

including Amyl and the Sniffers, King Stingray, The Chats, Polaris, Hockey Dad and Dune Rats, as well as household names like Hoodoo Gurus, The Angels, Screaming Jets and Jon Stevens.”

A new operations model Late last year, Walton announced that ALH Hotels would move from a decentralised, state-based model with lean support, to a new model of segmentation categorising venues as inner city, suburban, regional, destination and entertainment, with three levels of affluence in each category. The goal is for each venue to retain its brand and identity, with a framework overlaid to understand the characteristics of each segment.

“Our hotels businesses are already well positioned to continue to grow in this environment and we have already seen some good momentum in the first quarter of F24,” explained Walton.

“Our investment strategy will deliver growth and diversification with a continued increased focus on food, bars, accommodation and entertainment.

“ALH has a real potential to build on our

February 2024 | 15

OPERATOR

Sporting fixtures were also massive

These omnichannel capabilities are

Cremorne Hotel was named Best Overall Hotel – Metropolitan at the 2023 AHA National Awards

DUXTON HOSPITALITY GROUP

OPERATOR

Reviving regional markets Operating in regional markets is core to the success of Duxton Hospitality Group, whose performance last year scooped national accolades.

2023 WAS a year that solidified Duxton

the regional and metropolitan markets, coupled

Hospitality Group as a leader in the South

with consistency in the provision of exceptional

Australian pub market. That was reflected in

customer service standards.

Joanna Chronis

Chief Operating Officer Duxton Hospitality Services

the group’s successes throughout the year, the

“Core to the opportunity is that regional pubs,

pinnacle being the crowning of The Cremorne

in a similar way to sports clubs, are synonymous

Creating leadership pathways

Hotel as Best Overall Hotel – Metropolitan at the

with the communities that they serve. They play

With talent acquisition

AHA National Awards among other accolades.

a crucial role in community engagement and

a challenge for the

Joanna Chronis, COO of Duxton Hospitality

support and importantly they contribute both

hotel industry, Chronis

Services, said: “These awards really speak to the

socially and economically through employment,

culture of our organisation and the attitude of our

education and investment.”

dedicated teams, both back of house and across our venues.”

New acquisitions

The year ahead Continuing its acquisition pathway, Chronis says consolidation, technology and tailored community engagement programs will be key objectives for the

Murray Bridge, which Chronis describes as a favourite

group in 2024.

“We see Murray Bridge and surrounds as offering great opportunity for economic growth both now and into the future, and as a gateway to the East Coast it’s also well situated.

tackled staff shortages.

“Duxton Hospitality

Last year, Duxton acquired the Swanport Hotel in among locals and a perfect fit for the group.

explains how Duxton has

“Our size and scale affords us the opportunity to consolidate some of our operations, providing upside in terms of economies of scale and quality.

“We will be investing further into technology as we build out platforms to better understand and

Group is acutely focused on defining solutions and to that end we are very proud to have launched our own Emerging Leaders Program, which really defines hospitality as a career choice offering diversity and growth.

“We want to continue

“We are continuing to refresh the site, with a

therefore deliver to the needs of our customers.

to lead from the front by

focus on providing a family-friendly environment

We want engagement with us to be seamless for

growing and nurturing

that is always welcoming for our locals and creates

both customers and suppliers. Further, we will

our people and offering

a point of difference for tourists and travellers.”

be developing and launching our own app for our

them the opportunity

venues which is a very exciting space.

to build a career with

With a growing portfolio of regional pubs, Chronis explains that maintaining a regional footprint is a critical part of the group’s growth strategy.

“As with any portfolio you will always have some

“With respect to community engagement, we’ll be seeking to further build on programs similar to that of our Ukranian employment initiative, ensuring

assets that perform better than others, but what

that we are able to support the communities in

we have achieved is strong diversity across both

which we operate in a meaningful way.”

16 | Australian Hotelier

Duxton Hospitality that offers both challenge and reward.”

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A permanent beer garden is coming to The Terminus North Fitzroy

KICKON GROUP

OPERATOR

New venues, new visions

After a successful year expanding its portfolio, Kickon Group is set for another year of acquisitions and renovations.

Craig Shearer

Founder and Director Kickon Group

IT HAS been another landmark year of

“There’s a separate space on the

and we’re excited to make our mark on

transformation for Kickon Group with

second floor of The Wharf precinct we

this beautiful old pub. It is so uniquely

new venues being a key focus, from

have also leased from the landlord which

Queensland that we need to tread

settling the acquisition of The Dock in

is a blank canvas. We’ll commence fit out

carefully and create something that pays

Mooloolaba, to the opening of Pincho

in early 2024, we’re looking to create a

tribute to its heritage.

Disco in Melbourne, a new direction for

premier function or event space that will

the group with a bar-restaurant concept.

service the Sunshine Coast.”

“We went to Dubai last year recruiting

“We will soon be in a position to announce further acquisition and growth into North Queensland. We’re certainly looking to add

some chefs across to the group and had

Up next

exposure to some great restaurants that

Kickon Group claimed victory at a

stuck with me and our executive chef Jake.

recent VCAT hearing regarding planning

When we first saw the space [at Pincho

permission for a permanent beer garden

to expand its footprint back into

Disco] we thought it lended itself to more

at The Terminus Hotel in North Fitzroy.

New South Wales.

of a bar vibe than a pub,” says Kickon

Shearer says with the permit issued the

“Sydney is a fantastic city with great

Group founder and director Craig Shearer.

group will bring the space to life in 2024.

ambience and we feel the concept [of

“It’s a real high energy bar that does

“The Terminus is currently the reigning

amazing quality Latin-American inspired

Hotel of the Year – Metropolitan at the AHA

down to finding the right site. It’ll be a

food. We have introduced a concept that

VIC Awards, we think this expansion will

little bit different to the Melbourne site,

is relatively new to the area, partying while

enable us to better cater to our existing

more in line with Dubai.

you eat. It’s not a bar or a restaurant, it’s

client base and hopefully take out the

somewhere in the middle.”

national award somewhere down the track.”

a few bolt-ons to our portfolio of assets and continue our growth.”

Looking into 2024, the group plans

Pincho Disco] would work there, it comes

“2024 for us will not only be about new venues and renovations, our biggest

Having exchanged on Sunshine Coast

Following the acquisition of the

investment will be back into our people.

venue The Dock back in August, settlement

Grandview Hotel, Queensland’s oldest

We’re launching a revised leadership

of the venue took place in November.

licensed hotel, in 2022, plans are waiting

program for 2024 which is something

“The Dock was one of those where we

on development application approval.

we’re really proud of as we continue

felt it the moment we walked through the

“It will be the biggest project that

to change the game of hospitality in

front door, it just felt like a Kickon venue.

Kickon Group has undertaken so far,

18 | Australian Hotelier

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The popular outdoor space at The Log Cabin

LAUNDY HOTELS

OPERATOR

Staying front of mind

Laundy Hotels is providing high-quality service and affordable food and beverage options to maintain customer levels during a difficult economic period.

Justin Tynan

Chief Operating Officer Laundy Hotels

High-quality hotels

DUE TO the unfavourable economic

“To win Group Operator of the Year

environment, 2023 was an exercise in

is an outstanding achievement and this

Looking to 2024, a major project for

balance for Laundy Hotels, with the

must be put down to our people and the

Laundy Hotels will be a new greenfield

group needing to manage operating

hard work they have done to become

development, the Oxley Ridge Tavern

expenses while still providing affordable

better, to strive for excellence and create

in south-west Sydney. The group is also

options for its guests. Even so, Laundy

experiences and memories for our guests.

prepared for potential challenges, with no

Hotels saw growth over the last year,

We all try to go above and beyond with

signs that interest rate rises and cost-of-

which COO Justin Tynan told Australian

humility and not accept the status quo,”

living pressures will abate in the near future,

Hotelier was delivered through a project

Tynan said.

alongside the implementation of future

of bringing all Laundy venues up to the group-wide standard.

Portfolio growth

gaming reforms. In this period, Laundy Hotels will look to maintain the quality of its

“We have stepped up our food and

A major milestone for Laundy Hotels over

beverage offerings and done a lot of

2023 was acquiring Fraser Short’s half of

“We are acutely aware of the continued

work with our teams to ensure what

co-owned hotels, which Tynan describes

pressures on households that will continue

we are offering is better than what our

as both a challenge and an opportunity.

well into 2024. We need to ensure our

guests expect. With so many external and

“We have acquired some outstanding

venues to attract and retain customers.

product for each venue is best in class. We

uncontrollable forces against the industry,

iconic and rather large venues like

need to ensure we have value-for-money

we have to be leading the way. The

Watsons Bay, but we are starting to see

options and that the guest experience is

competition is very fierce, and customers

these venues turn around under our

paramount from lighting to entertainment

have options, we need to make sure that

management and have seen some very

and that the customer experience is

their option is a Laundy Hotel,” he said.

welcoming growth, especially at Watsons

unforgettable,” stated Tynan.

Additionally, Laundy Hotels received an

Bay. We are very proud of all the venues

“This will come through our staff

impressive number of accolades at the 2023

we have acquired and are very aware

engagement with our guests and that

AHA NSW awards, including Hotel Group

there is plenty of work to do but we are

attitude starts with our leaders. We need

of the Year and Metro Hotel of the Year for

confident we are heading in the right

to ensure that Laundy Hotels are front

The Log Cabin in Sydney’s outer west.

direction,” he said.

of mind.”

20 | Australian Hotelier

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Bistro Fitz at The Old Fitzroy, Woolloomooloo

ODD CULTURE GROUP

OPERATOR

Expect the unexpected Odd Culture Group is looking forward to another year of bringing unique and invigorating concepts to the hospitality market.

James Thorpe

Chief Executive Officer Odd Culture Group

FOLLOWING A landmark year in 2023,

set of people in restaurants and bars,”

town planning and liquor licensing. It’s

Odd Culture Group is positive about its

Thorpe said.

one of my great passions,” Thorpe said.

position in 2024, as group CEO James Thorpe told Australian Hotelier.

“We’ve had a bunch of really big wins and some really exciting milestones,” he said.

“It’s been a really positive year for us.

Thorpe attributes the group’s success

Thorpe attributes the recent changes in

to the diverse venues that it offers,

legislation to a shift in perspective after

which provide a point of difference

the pandemic.

from other operators.

“We’ve always had a philosophy that

“COVID gave us a bit of a reset on all the legislation. It made the public and

Obviously, not the year that the industry

no matter the trading conditions, the

thus the government realise how much

was hoping for, particularly in 2022.

market is always there and if you work

everyone actually needs the hospitality

There was such a variety of opinions

hard enough, and you create interesting

industry in Sydney, and more broadly,

about what the trading conditions would

enough experiences for people, they will

and how stupid some of this red tape

be like,” Thorpe said.

come. When things get tough, we just

was,” he said.

Highlights of the year for Odd Culture

kick it up a notch and work a little harder

Thorpe is excited about the potential

Group included winning Hotel Operator

and we’ve always found success that

this new environment provides for new

of the Year at the Australian Liquor

way,” Thorpe said.

operators entering the space.

from the group’s Sydney roots into

Legislative relief

night hospitality experience.

the Melbourne market with Odd

Odd Culture Group and the Sydney pub

Culture Fitzroy.

scene more generally had several wins with

tape in this area just means that we’re

Industry Awards, as well as expanding

“The time is right for any diverse late “It’s really exciting because less red

“Taking our fairly new brand in Sydney

licensing and legislation over 2023. In the

going to see more creative, young, small

to a new stage has been a really positive

inner west Sydney suburb of Newtown,

operators pop up,” he said.

and also eye-opening experience. It’s way

Odd Culture received a hybrid on- and

more difficult than you would think and the

off-premise license for wine bar and bottle

Neighbourhood support

markets are way more separate than may

shop Spön and a 4am license at basement

Another boon for the late-night

be expected. It’s not a bad thing at all, to

bar and live music venue Pleasure Club.

entertainment scene has been the changes

have a whole new market and a whole new

“One of our group’s great strengths is

22 | Australian Hotelier

made to the noise complaint process.

ODD CULTURE GROUP

“The real benefit here has been just the

be honest. Pubs have that reputation. During the

consolidation of the noise complaints process,

Great Depression, all the pubs were full. They’re

where previously one vexatious complainant could

an all-weather local meeting place of whoever, in

lodge a claim with seven different government

the community. It’s just where people go, which is

departments and that claim can be taken seriously

great,” he said.

We’ve always had a philosophy that no matter the

Now, noise complaints must be submitted

New approaches

through council, and the complainant must meet

There are big plans in store for Odd Culture Group

with the council face-to-face.

in 2024, with Thorpe expecting the group to make

“It’s been really positive for us. We have the

announcements in February.

trading conditions,

best relationship with our neighbours that we’ve

“We have some really exciting projects and our

the market is

ever had. Basically, when there is an issue, they

group will double in size by the end of 2024,” he said.

will come to us. It hasn’t happened very much, to

Though Thorpe is tight-lipped about exactly what

always there and if you work hard enough, and you create interesting enough experiences for people, they will come.

James Thorpe

be honest. When you deal with noise complaints,

the group has planned, he told Australian Hotelier

solving them is normally quite simple, but it’s

that any new projects will be unique.

impossible to do if you don’t know who the person

“In terms of what we’re interested in and what

is. We found a random windowpane that was a little

we’re doing, every project we undertake, we do

bit cracked and was leaking sound through and we

something completely different. Even our two pubs

wouldn’t have found that if the neighbour hadn’t

are very different,” he said.

let us know. We got that panel of glass fixed with double-glazed glass, and we’ve never heard from that neighbour again,” Thorpe said.

Thorpe has noticed that new venues are looking to nostalgia when designing new venues.

“Right now, in the market, it’s about looking

While the current economic climate will pose

back. It’ll be a bar themed around a certain period,

a challenge throughout 2024, Thorpe is positive

or it’ll be a listening bar or 90s cocktails. And that’s

about the position of pubs.

awesome, I love that. What we’re really interested

“Trading out of this cost-of-living environment is our biggest challenge as an industry.

“Pubs are trading incredibly well. I couldn’t fault it. We couldn’t fit an extra person in there, to

in is stepping forward and creating something new and trying to say something and contribute something in the market,” he said.

“I would say, just expect anything.”

Live gigs are a focal part of the offer at The Duke of Enmore

February 2024 | 23

OPERATOR

and investigated by all of them,” Thorpe said.

The Juke garden bar at Grovedale Hotel

TAYLOR GROUP

OPERATOR

Bouncing back

Taking home the title for Overall Hotel of the Year – Regional at the AHA National Awards for The Grovedale Hotel, Taylor Group had a triumphant year in 2023 despite diminished trade.

Joel Taylor

General Manager Taylor Group

LOOKING BACK on 2023, Joel Taylor,

willing our staff were to pivot the strategy

award, gives us huge validation for what

general manager at Taylor Group, says it

for our pubs and really push hard on

we are trying to achieve.”

was a tough year for regional publicans.

service, and the coming together of our

“Coming out of covid, the regional

staff to make sure our businesses were in

recognised at the AHA Vic Awards was the

the best placed position.

Torquay Hotel, crowned Victoria’s Best

markets [in Victoria] really dominated.

Another of Taylor Group’s venues

People were exploring regional areas and

“At The Grovedale Hotel in particular,

Live Entertainment Venue. Looking to the

we had incredible trade, but in the last 12

which is probably the tightest economy

year ahead, Taylor told Australian Hotelier

months it’s been much tougher.

of all our venues, the staff were really

about plans to renovate the Torquay

focusing on service and making sure

Hotel’s beer garden into an indoor-

through the roof, customers have had

“With interest rates and cost-of-living

that every box was ticked. It was their

outdoor space for live entertainment with

less expendable income. There is less

way of saying, ‘hey it’s a bit of a tougher

a high roof and new bar.

opportunity now to grab and impress the

time, but we’re really going to excel in

customer, so when you do have them in

everything we do.’”

your venue you absolutely have to nail it.

And that is reflected in accolades

“Inside the Torquay Hotel, we run a heavy entertainment line-up of two to three shows a week. But what that means,

Mucking it up or failing is not an option.

received by The Grovedale Hotel last year,

is that it displaces our bar customers.

“I think a lot of venues out there have

taking home the title for Overall Hotel of

“Victoria poses many challenges for

felt that as well, diminished trade across

the Year – Regional at the AHA VIC and

outdoor venues because of the weather,

the board has been tough for regional

AHA National Awards.

but my plan is to weatherproof the

pubs this year.”

Celebrating excellence

“This is a real testament to the hotel,

outdoor space and I’m hoping to get that

but in particular the people,” says Taylor.

underway after Easter and up and running

“I can’t stress enough how important the

for next summer.

While Taylor Group venues faced the

long-term staff we have are, and how

challenges of flatlining sales, Taylor

committed they are to that pub.

attributes the years successes to the

“That is an award that we regard

“It’s nerve-wracking because we’re diving into changing a venue that’s really hitting its straps at the moment,

hard work and commitment of the

incredibly highly, and to realise that what

but I think this will make it much more

group’s staff.

we think is good enough, is the top of

functional and bring a new element to

the tree and recognised with the highest

that area.”

“My highlight of 2023 was seeing how

24 | Australian Hotelier

The Darling Pavilion

UNIVERSAL HOTELS

OPERATOR

Growth and diversification Universal Hotels reflects on a year of growth for its portfolio of unique, community-led venues.

Harris Kospetas

Chief Executive Officer Universal Hotels

THE LAST four years for Universal Hotels

Pub pride

have been characterised by growth and

In the beginning of 2023, Sydney hosted

acquisition, as Universal Hotels CEO

World Pride, which provided an early boost

Providing for locals

Harris Kospetas explained. In 2023, the

to Universal Hotels’ LGBTQIA+ focused

Following an extensive renovation focused

group acquired the Imperial Hotel and

venues. Kospetas spoke to how Universal

on establishing a family-friendly venue,

opened Darling Pavilion, an expansive

Hotels venues cater this diverse community.

Universal Hotels re-opened the Tempe

and sophisticated pub in Sydney’s CBD. “Darling Pavilion brings diversity to

“The venues are reflective of the

much-needed beer garden,” Kospetas said.

Hotel in December 2023. The acquisition

communities in which they operate because

was important to Universal Hotels, as

the group, and an opportunity for us to

of the teams that operate them – our

Kospetas explains his father grew up near

showcase our team’s ability across a large

amazing venue managers and the wonderful

the hotel and his grandfather owned many

format, high volume, premium food and

community of performers and entertainers

nearby hospitality businesses.

beverage offering,” Kospetas said.

that we consider family,” he said.

In 2024, however, Universal Hotels

“We feel that the Tempe Hotel launch

The portfolio was bolstered by the June

pays homage to our family roots and

will shift its focus to growth in its

acquisition of the Imperial Hotel, an iconic

we are very excited with what we have

existing portfolio.

LGBTQIA+ venue in Erskineville. The

achieved,” he said.

“Moving into 2024 we are focusing majorly on the core operations and how

venue’s offerings have been revamped and it is already seeing growth.

we can improve margins, efficiencies

“We are obviously familiar with the

and productivity from each venue. We

market the Imperial operates within. It

do not operate as a one-size-fits-all

has good synergy to the group, and we are

approach and our ability to customise

well positioned to grow the business.

our methods to suit each market

With rising inflation and cost-of-living concerns for consumers, Universal Hotels is conscious of ensuring its venues are still accessible to locals.

“Protecting margin has been a priority in these circumstances, and we’ve

“We purchased the two neighbouring

mostly been able to achieve this without

demographic is imperative in achieving

buildings as part of the acquisition of the

alienating our locals, by negotiating with

success across all revenue centres,”

venue, and are hopeful of activating these

our supplier partners and simplifying our

Kospetas said.

in late 2024, providing Erskineville with a

offerings,” Kospetas said.

February 2024 | 25

AHA

Effective advocacy

In an uncertain time for business, the AHA makes the case for measured and patient advocacy winning out over brash chest-thumping.

Stephen Ferguson

Chief Executive Officer Australian Hotels Association

ASSOCIATION

PUBS ACROSS Australia were bracing

we talk to politicians, we’re able to say

achieved some of the things we set out

themselves in 2023 for the impact of cost-

to them, ‘Each time you stay away from

to achieve, and because we’re still at the

of-living pressures on their venues, but so far

home, and plenty of the times that you’re

table, we’ve got the opportunity to still try

the effects have been fairly muted, as AHA

enjoying a night out, you’re doing it with

and get this definition simplified.”

National CEO Stephen Ferguson attests.

one of our members.’ And that really

That seat at the table also means that

“From all the hotels I speak to, they’re

seems to resonate with them, to see how

the AHA can consult on migration reform,

surprised that trade has generally held up

much our members are a part of their

advocating for the overseas workforce that

reasonably well, at this stage. But what

lives,” explained Ferguson.

the hospitality and accommodation sectors

happens post-Christmas, and going into the new year, we don’t know.”

Yet despite increased produce and

This paid dividends in relation to the

rely on – particularly in regional areas.

Closing the Loophole Bill, where the AHA

“We always want to hire Australians first.

successfully pushed for changes that would

But the reality is, is that we just desperately

utility costs resulting in squeezed margins,

benefit pub and hotel operators, including

need a migration workforce to assist us.”

Ferguson says pubs continue to innovate

the removal of the $93,000 penalty for

and evolve to ensure they are the first port

unintended mistakes surrounding casual

A concerted effort

of call for Aussies looking to go out.

and permanent hire classification, as well

Besides further advocacy on industrial

as making it easier for casual hires to

relations and migration, the AHA is focused

time you go to a pub, there are new

remain casual. While celebrating these

this year on energy resources – whether that

offerings. Pubs have been successful in

wins that reduce risks for members, the

be the price of electricity or ensuring that

pushing out the message that the level of

AHA is still pushing the Government to

natural gas remains available to commercial

quality on offer – you can’t get that at home.”

simplify the definition of a casual.

kitchens. Alcohol excise continues to be a

A seat at the table

Ferguson credits these wins –

major focus also, but on this issue the AHA

and continued conversations with

is now joining forces with other industry

Following the merger of Tourism

the government – to patient and

bodies for a more holistic approach.

Accommodation Australia and the

conciliatory negotiations.

“Pubs are bringing people back. Every

The AHA is working closely with brewers

Accommodation Association in mid-

“Our strategy to negotiate can be

and the spirits industry to go to government

2023, a new division of the AHA –

compared to the business groups that

as a united front with one uniform message.

Accommodation Australia - was formed,

failed to negotiate. They were humiliated

boosting membership to 6,000 pubs

at the end of last year, when, for example,

all agree on and go to government with.

and accommodation hotels and motels

the labour hire legislation was carved

I think when we’re able to do that, that’ll

across Australia.

out of the bill, and put through before

give us our greatest chance of success.”

“We’re working on a strategy that we can

The strengthened membership added

Christmas. It’s a great lesson that just

As always, the AHA will continue to

even more weight to the AHA’s advocacy.

shouting at government rarely works.

advocate for a better pub industry that

“What that allows us to do is that when

“We’ve still got the opportunity. We

benefits businesses and patrons alike.

26 | Australian Hotelier

The Cremorne Hotel, Adelaide, was named Australia’s best metropolitan hotel at the 2023 AHA National Awards

OPERATIONS

Optimising the revenue, efficiencies and sustainability of your venue are all key to improving your bottom line and increasing the value of your business. Using the right tools and services can help create those efficiencies and set your operations up long term.

February 2024 | 27

HOSTPLUS

INDUSTRY PARTNER

Long-term leaders

Hostplus’ commitment to providing members with value during times of economic pressure has been recognised with several national awards.

David Elia CEO Hostplus

“IT WAS an exceptional year for Hostplus

Supporting the sector

full of highlights and achievements,” says

In recognition of its continued connections

members during times of market volatility

Hostplus CEO David Elia, reflecting on

with the hospitality industry, Elia says that

is by managing their retirement savings

strong results despite continuing volatility

Hostplus was proud to support the sector

in a way that helps mitigate the impact of

in investment markets.

in a range of ways in 2023.

this volatility.

“The best way we can support our

“I was delighted that this year we

“Our commitment extended beyond

“We do this through active management

surpassed $100 billion in funds under

conventional support, as we remained

and diversification of our portfolio, which

management, completed our merger with

dedicated to fostering innovation and

invests across a broad range of assets,

Maritime Super, and launched a suite of

talent within the hospitality sector.

countries, and sectors to help smooth out

new or enhanced product options to meet

Throughout the year, Hostplus proudly

returns over the long term.

the diverse needs of our more than 1.7

sponsored industry-specific awards and

“This approach has to date supported

million members.

scholarships, including the AHA National

strong performance outcomes as we aim

Awards for Excellence.

to maximise the retirement savings of our

“Hostplus’ drive to deliver value to our members and maximise their retirement

“Furthermore, to better serve our

members,” the CEO suggested.

savings was recognised through a number of

members, we invested in improving and

“While we anticipate some continued

sought-after awards we received this year.”

relaunching our app to support members

uncertainty in the market, stemming from

Among the accolades received by

to access their superannuation information

high inflation and geopolitical conflicts

Hostplus were the SuperRatings Best Low

anytime, anywhere. This enhancement is

around the globe, our portfolio is naturally

Cost Offering 2024 and Mozo People’s

especially valuable for hospitality workers

positioned for the long-term and, as a

Choice Award for Outstanding Customer

who often work irregular hours. Hostplus

result, remains well positioned for 2024

Satisfaction, but one award was the pinnacle.

continues to stand by its mission of

and beyond.

“Winning Money’s Best Super Fund 2024 is such an honour and a strong indicator that we are delivering on our

supporting the hospitality industry and its dedicated workforce.”

Australians in all industries felt

“Superannuation is all about the longterm, not just one year, so we remain focused on delivering outcomes for our

mission to maximise the retirement

economic pressure throughout 2023, with

members over longer investment horizons.

savings of our members,” says Elia.

the real economic ramifications showing

Our Balanced (MySuper) option, in which

“I believe that our unwavering

themselves in the second half of the year.

most of our members are invested,

commitment to, and focus on, providing

According to Elia, supporting business

remains one of the top performing

value for our members combined with our

owners and their staff through these

MySuper options over 10 and 20 years,

record of strong performance put us in a

tougher economic conditions is a priority

and that’s something we’re exceptionally

leading position to take out this award.”

for Hostplus.

proud of.”

28 | Australian Hotelier

The Republic Hotel in Sydney’s CBD sold for circa $40m

JLL HOTELS & HOSPITALITY

INDUSTRY PARTNER

Transacting quality assets The resetting of the pub market saw a decrease in transaction volumes, but a successful year none-the-less for JLL Hotels & Hospitality Group.

Ben McDonald

Executive Vice President JLL Hotels & Hospitality

WITH GLOBAL economic headwinds and

in the market and therefore protracted

Despite this, he expects higher yielding

heightened legislative uncertainty, Ben

transaction timelines in some cases.”

pub assets to dominate the market, with

According to McDonald, demand for

publicans also pursuing accommodation-

Hotels & Hospitality Group, says it’s no

leasehold hotels rose dramatically in 2023.

centric assets as they seek to diversify their

surprise the pub market saw transaction

“We’ve seen a resurgence in appetite

McDonald, executive vice president of JLL

portfolios and hedge their investments.

volumes down year-on-year in 2023.

for high cash flow assets as interest rates

“Competition for A-grade assets or

However, with continued growth

continue to climb. These include leasehold

those offered to the market for the first

investment, he says JLL had a lot to

assets offering higher returns on capital.

time in a generation will still be high

be proud of: “Our team dominated

“In some cases, these assets also

as we see a flight to quality from active

market share statistics facilitating 75

include ownership of the hotel licence

transactions across the country including

and gaming machine entitlements, which

“These will include leasehold assets

some of the largest and most high-

performed strongly in 2023. One such

with attractive lease metrics, especially

profile deals of the year.”

example was the sale of Hotel Coronation

those underpinned by licence and gaming

in Sydney which JLL transacted for

asset ownership. We also anticipate assets

$14.8m, setting a record in terms of

of scale in regional and coastal locations

earnings multiple for a nine-year lease.”

to be sought after by hoteliers that have

High-value assets With transactions such as the Rye Hotel in Victoria which sold for circa $45m, the

capital sources.

platform flexibility and bandwidth to

Republic Hotel in Sydney at circa $40m,

Looking ahead

and the sale of one of Queensland’s

In the year ahead, McDonald sees

largest leasehold assets with

navigation of the debt market as a major

Meadowbrook Hotel, JLL had a successful

focus for the industry as participants seek

“As the market-leading full-service

year; but it wasn’t without its challenges.

to evaluate their investment objectives.

brokerage team we’re more connected

operate effectively in those locations.”

With this in mind, McDonald says JLL is setting itself up for a big year.

“The commercial real estate sector

“Inflationary pressure and the ensuing

faced significant challenges in 2023, […]

aggressive interest rate hiking was a major

investors a unique set of insights on both

which negatively impacted the overall

contributing factor to the decrease in

the buy and sell side across the country.

performance of the [pub market].

transaction volumes in 2023. The debt

With economic indicators pointing to

landscape will be a key thing to watch in

potential interest rate cuts this year, we

of when selling is that the market has

2024 with the appetite of domestic banks

anticipate sentiment across the hotel

moved on from the highs of 2022. We are

playing a key role in how transaction

investment universe to take a positive turn

seeing more selective and patient capital

outcomes unfold.”

and the market to react accordingly.”

“One thing people need to be mindful

30 | Australian Hotelier

than ever, which offers hoteliers and

QUANTACO

INDUSTRY PARTNER

Analysing success With 2023 representing yet another year of uncertainty of the hospitality industry, Quantaco delivered actionable solutions for its clients and experienced success of its own.

Anthony Sullivan Founder and CEO Quantaco

QUANTACO CONTINUED an impressive

number of new applications on the

the previous year, Sullivan explained that

trend of growth over 2023, as Quantaco

platform, including new time and

FY24 is more mixed.

founder and CEO Anthony Sullivan

attendance systems and an additional POS

“The start of FY24 has been less

explained.

service, providing customers with greater

positive, and while food sales continue

access to data and insights.

to perform well, gaming revenue has

“All of our service lines, from platform services, debt, advisory and insurance

In addition, there was a significant

stagnated, and beverage sales have

have enjoyed success and while threats

upgrade to Star Compliance, an app

declined. Compounding this was a rise

of an economic slowdown have continued

that provides a secure incident register,

in cost of goods and labour costs which

for a large part of the year, we are seeing

operations checklists, and an

naturally impacted profitability,” he said.

more clients than ever looking for a

eLearning portal.

holistic solution that helps them run their business better,” he said.

This success was recognised by a second year on the Australian Financial

Artificial intelligence is one sector

While it appears that 2024 will be a more economically stable year, Quantaco

Quantaco is investigating and hopes to roll

continues to advise caution, as the full

out over 2024.

impact of rapid interest rate rises are

“We have been investing in artificial

still yet to be seen. Instead, the coming

Review’s Fast100 list, as well as being

intelligence aiming to help venues

months are an ideal time to balance the

awarded the title of one of Australia’s

accurately forecast future sales using a

books, which will put pub owners in

most innovative companies by the

deep set of historical data, analysis of

good stead once the economic situation

same paper.

weather, events and other influencing

normalises.

Excitingly, Quantaco moved into new offices in 2023, and the team now exceeds 120 people, with 40 new recruits.

factors to then help predict future sales in 15-minute blocks.

“Along with that we will be investigating

“The market will come back into favour and when it does, those that have prepared themselves wisely will be able to

“It’s always great to welcome new

how large language models such as Chat

take advantage of the better investment

team members. They bring fresh ideas,

GPT and the like can help add value to our

environment and grow quickly.

expertise in their specialist field and

clients, especially around commentary on

augment the experience we already have

financial statements,” said Sullivan.

in place,” Sullivan said.

Continuing to expand Over 2023, Quantaco invested in a

32 | Australian Hotelier

A preparation period

“Hopefully, in 2024 we see rates stabilise or start to ease and earnings maintained. This scenario will prove the sector to be very resilient and maintain the

Despite a strong FY23, which saw an

attractiveness of pubs as an asset class,”

eight per cent rise in sales compared to

said Sullivan.

Live sports prove a hit at Woolly Bay Hotel

by Laundy Hotels

SPORTS, GAMING AND WAGERING

Live sports, gaming and wagering offers continue to evolve – both as regulation changes and as digital natives enter these arenas. Check out what some of the biggest industry stakeholders have to say about how these areas of pub operations have adapted.

February 2024 | 33

Zagames Caulfield

FEATURED SPONSOR // TABCORP

INDUSTRY PARTNER

On-premise partnerships and digital presence With pub partnerships, new venue concepts and digital enhancements well underway for Tabcorp, the biggest winners are venue partners and punters.

Brenden Varcoe

General Manager – Racing Industry and Venues Tabcorp

FOR BRENDEN Varcoe, general manager

recent years, but the importance of

projects of a wider progressive rollout

racing industry and venues at

omnichannel betting can’t be understated.

of the Next Gen concept, which will see

“The social aspect that retail wagering

select venues at racetracks, pubs and

Tabcorp, 2023 represented a year of significant highlights.

Along with the launch of a new brand

provides remains key,” says Varcoe.

clubs upgraded to give customers a

“Though with customer experiences

unique betting experience.

identity and retail fit-out, and the rollout of

becoming more data driven and

cashless wagering in select locations, TAB

contextual, we’re looking at how we can

Queensland’s fastest growing race club,

enjoyed a whole string of achievements.

cater for digital customers in-venue.

and we’re very proud to have partnered

“This has led us to develop both

with them to open the first oncourse venue

“We introduced TAB-integrated ATMs

“The Gold Coast Turf Club is

through our partnerships with Next

the Digital Retail and Next Gen TAB

Payments and Banktech, unveiled our

concepts, offering a more immersive and

flagship TAB concept venue at the Gold

social environment for our customers to

partnerships is the relaunched

Coast Turf Club, continued to enhance

experience TAB and SKY products.”

TAB App with its improved Venue

our next-level app with retail-exclusive

of its kind nationally.”

Further enhancing TAB’s on-premise

Mode experience.

functionality, and have been awarded

Pub partners and new venues

the exclusive Victorian Wagering and

On-premise partnerships and venue

our app inside one of our venues have

Betting Licence.”

concepts played an important role for

exclusive offers available to them across

And it doesn’t stop there, Tabcorp’s

“TAB account customers betting on

Tabcorp in 2023. Reflecting on the

all major sport and racing daily. The

other pillars MAX and SKY Racing also

announcement of a three-year partnership

best part for our venues is that they’re

performed exceptionally well, with MAX

with IRIS Capital, Varcoe said: “IRIS

earning digital commissions along the

commencing the monitoring of electronic

Capital’s customers will continue to

way. TAB has paid $4.9 million in digital

gaming machines for all pubs and clubs

have access to TAB’s complete wagering

commissions to venues nationally over

in Tasmania under a 20-year licence

experience, along with a host of exciting

the last calendar year.

awarded by the Tasmanian Government.

new features and advancements designed

“We have continued to provide rebated SKY Racing fees for thousands of venues, equalling $36 million in the last 12 months.”

But the year wasn’t without its challenges. Tabcorp has seen an accelerated shift to digital betting in

34 | Australian Hotelier

to enhance the in-venue experience.

Varcoe also spoke of the new TAB

“With further enhancements to our digital in-retail offerings, new products and partnerships all in the pipeline,

Auditorium project, which showcases TAB

we’re gearing up for the most immersive,

facilities on-course at the Gold Coast

connected wagering and entertainment

Turf Club.

experience in-venue. We’re on for a

“TAB Auditorium is one of the first

phenomenal 2024.”

T HE

R E G N GI BEER

AUSTRALASIAN GAMING EXPO

INDUSTRY PARTNER

Building industry connections The Gaming Technologies Association boosts data and the opportunity for operators to engage with providers and suppliers at the annual Australasian Gaming Expo.

Jinesh Patel

Chief Executive Officer Gaming Technologies Association

LAST YEAR’S Australasian Gaming Expo

Manufacturers cocktail event, which

Coming together

(AGE) was a record-breaking success,

brought several manufacturers together

In the year ahead, AGE 2024 will provide

drawing in 7,644 visitors for a combined

with expo attendees.

timely and actionable industry data to

9,589 visits over the three-day event,

“In previous years, manufacturers ran

allow gaming operators to adapt to the

a 10 per cent increase compared

their hospitality events separately but for

to the previous record set in 2019.

2023 they united to host one event for

“There is a growing demand for

Gaming Technologies Association (GTA)

AGE visitors. Feedback from visitor and

reliable industry data so people and

CEO Jinesh Patel was pleased by the

exhibitors from the event was extremely

businesses can make crucial informed

impressive attendance.

positive,” Patel said.

investment decisions. There is no doubt

“Clearly the Australasian Gaming Expo

changing market.

this is a void the AGE can fill with industry

(AGE) bounced back, and we would

A changed industry

like to thank all the exhibitors, gaming

2023 was marked by regulatory

and the world attending. Providing

manufacturers, operators and support

changes in the gaming sphere. GTA

expert knowledge and options on current

hospitality services who contributed to the

members have been proactive regarding

movements and trends will be a priority

strong return and growth,” Patel said.

government inquiries into cashless gaming

in 2024, both on the expo floor and via its

technologies, including commencing

seminar series,” Patel said.

The event is also expanding in terms of the number and diversity of exhibitors.

representatives from across Australasia

cashless gaming trials in New South Wales

Additionally, Patel looks forward to

“We are seeing a rapid increase across

prior to participating in an Expression of

continuing to bring industry members

the hospitality sector and support services

Interest process through the Independent

together in person at the event.

exhibiting at the AGE, whether it be

Panel on Gaming Reform. As the

corporate apparel through the supply

Association is made up of technology

need for people to feel connected and

chain to the brand of coffee or niche

providers, we are committed to work with

physically rejoin the global village. This

food and beverage offerings for pubs and

legislators and gaming operators to ensure

has always been a strength of the AGE

clubs,” Patel said.

a responsible and progressive industry

but one that is more important than ever,

and made submissions to both the ACT

especially as the Expo becomes a beacon

Parliament’s Inquiry into Cashless Gaming

in the hospitality industry.”

This diversity was welcomed by last year’s attendees.

“The overwhelming feedback we received from those who attended AGE 2023 was that it is rare in today’s world to

and the Queensland Government’s draft Guidelines for Digital Platforms.

“It is our expectation that these cashless

see so many sectors of goods or service

and digital payment technologies, which

providers represented under one roof,”

have been customer led will enhance

Patel said.

the player experience, allowing users to

In a departure from previous years, GTA organised a combined Gaming Machine

36 | Australian Hotelier

“Post-covid, there is also a greater

voluntarily manage their gaming spend,” Patel said.

Save the date

Mark your calendars for AGE 2024!

When: 13-15 August 2024 Where: ICC Sydney More info: www.austgamingexpo.com

$665M in National pub transactions for 2023 Our on-the-ground expertise, market intelligence and esteemed relationships enable us to achieve superior results for our clients.

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ENTAIN VENUES

INDUSTRY PARTNER

Growing in-venue entertainment

Ladbrokes Lounge at Lord Alfred Hotel

Entain Venues has established itself as a one-stop shop for wagering and entertainment solutions for pubs and clubs – and has no intention of slowing down.

Mark Sturdy

General Manager Entain Venues

STILL IN its infancy, 2023 was a big year

investment, the entertainment business

Carnival. These activations follow the

of growth for Entain Venues, providing

revenue has grown by 42 per cent: 41,630

success of SportsPick’s $2.5 Million

more entertainment options for venues

events hosted and 1.4 million interactions

Melbourne Cup promotion, which focused

looking to capture the attention of more

with customers across venues in Australia.

on creating value for Entain Venue’s on-

punters than ever.

It also hosted the largest poker

premise partners and their patrons”.

“2023 was certainly a huge year for

tournament event held in Australia, the

“Activations like these demonstrate

Entain Venues. The positive feedback

APL Million. The tournament comprised

our willingness and confidence to take

about our market entry has seen us

60 events across 15 days, attracting a

commercial risks in service of delivering

rapidly build our presence from zero to

record 19,603 entries across the series,

for venue customers and supporting the

more than 1,100 venues nationally in

overshadowing the previous APL record

industry’s growth.”

under 18 months,” stated Mark Sturdy,

in 2022 by 63%. Plans for these brands

general manager of Entain Venues.

in 2024 include further innovation and

Acceleration ahead

Those relationships have led to 43

a focus on venue visitation, by investing

Looking forward, Entain Venues has big

Ladbrokes and Ned’s venue activations

in new and exciting ways to attract new

plans for 2024 to cement its place within

now live within pubs and clubs, with

audiences for pubs and clubs.

the on-premise landscape.

another 16 already committed to come to market shortly.

“Based on key insights from user

“We are an innovation and growth

research, in early 2024, SportsPick will

business and have identified plenty

“Entain have been market leaders,

see some exciting changes to the brand, to

of new opportunities in the market to

opening our entry into venue wagering

broaden the appeal to more patrons and

materially increase our value to venues

sponsorships with market leading venues.

to get in front of sports enthusiasts more

and customers, which we are confident

The success of these venues is a clear

often,” suggested Sturdy.

will result in further distribution into

indication that these sponsorships have

As an all-inclusive live sports and racing

establishments,” suggests Sturdy.

challenged the antiquated commission and

offering, venues can expect to see enhanced

cost venue wagering model,” stated Sturdy.

player experiences, exciting market

it’s essential that we keep accelerating

activations and larger national player prize

innovation and the value proposition to

pools. SportsPick’s AFL and NRL in-venue

venues. It’s a competitive marketplace

Entain Venues also acquired Full

tipping comps will each have more than

and we pride ourselves on being leaders,

House Group Australia last year,

$60,000 to be won across the season.

not followers in this market.”

Brands and activations

“For our existing portfolio of brands,

welcoming market-leading brands like

“What’s even more exciting is how we

Australian Poker League, SportsPick and

are turning on the support for Saturday

centre around innovation, growth and

InnQUIZitive into Entain’s portfolio of

races, by ramping up our Punters

new markets, with the focus on value

venue-focused entertainment options.

Challenge Championship to a $50,000

delivery and problem-solving for venues

Despite being in the early stage of

national prize pool for the Autumn

and customers.

38 | Australian Hotelier

For Entain Venues, opportunities will

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FOXTEL BUSINESS

INDUSTRY PARTNER

Pitch-perfect performance Greg Bohlsen

After a memorable year in the sporting calendar, Foxtel Business reflects on the content bringing patrons into venues.

National Manager Licensed Venues Foxtel Business

FROM HISTORY-MAKING NRL and

in Australia increased by 18 per cent on

“With the NRL kick off slated for Las

AFL Grand Finals, to Glenn Maxwell’s

the previous year. As this love continues

Vegas, and the AFL changing things up

unforgettable 200, 2023 was action

to grow, Foxtel is building on its studio

as well, 2024 makes for another massive

packed, with year-round live sport

of female pundits, driving inclusivity in

year ahead.

coverage from Foxtel hitting the screens

sports and in partnering venues.

“We’re all about enjoying exciting

in pubs up and down the country.

Beyond the sport on our own shores,

sport content on your screens to draw

“2023 has been another amazing

Bohlsen told Australian Hotelier that the

in patrons to your venues. Doing so will

year of sport across our broadcast

surging popularity of American sports

help create the atmosphere that keeps

platform. We have seen some incredible

has also kept patrons coming back.

people coming back and staying longer.

achievements that have lit up our screens

“We’ve seen a significant increase in

“One of the best ways, as we’ve seen

and captivated our audiences,” says Greg

the viewership of US Sports on ESPN,

over many years, is the UFC and boxing

Bohlsen, national manager – licensed

removing any doubt that a Foxtel

on Main Event. We have seen many more

venues at Foxtel Business.

subscription is a full-year proposition,

venues adopt our Pay-Per-View products,

thanks to MLB NFL, and the NBA.

including our Ultimate Venues Package

“Being one of the fastest growing

for those making it a regular occasion to

Attracting new audiences While many of last year’s sporting

sports to watch in Australia, with

moments are now embedded in our

research showing 15 per cent of

memory, including the Ashes success in

Australians follow it closely and a further

customers have found to be the best

England and the ICC ODI World Cup that

33 per cent watch it more generally, NBA

methods of promoting their venues as a

saw Australia overcome incredible odds

is second only to the AFL in terms of

sports lover’s place to be, Foxtel will also

to win in India, it was also a fantastic year

national popularity.”

compile and share these tips with their venue

for growth in women’s sport, particularly

promote and drive patronage.

To help share what Foxtel Business

partners in 2024 – among other things.

across AFLW, NRLW, the women’s cricket

Scale your subscription

team, and of course, the Matildas.

As Foxtel Business prepares for another

and more ways to maximise the value of

“Our customer venues are seeing more

Last year, as more people watched

epic year of sport, Bohlsen says the focus

their subscription, and we’re doing all

and engaged with female stars, Foxtel’s

will be supporting venues to get the most

we can to help, with weekly ‘what’s on’,

overall audience of women’s sport viewers

out of their subscriptions.

digital assets, merchandise and more.”

40 | Australian Hotelier

A focus on quality drinks has been one of the key drivers for Universal Hotels at The Darling Pavilion

BEVERAGES

As pub-goers become more thoughtful about how they spend their money, RTD cocktails, low-alc and mid-strength beers, and approachable Australian spirits will be the popular calls in 2024.

February 2024 | 41

ARCHIE ROSE DISTILLING CO.

INDUSTRY PARTNER

Championing Australian spirits Spirits are high at Archie Rose Distilling Co. as the distillery enters its tenth year of producing high-quality Australian spirits.

Trevor Hannam

Head of Sales Archie Rose Distilling Co.

NEW RELEASES, production expansion,

relationships with on-premise operators,

Whisky. Hannam is excited to see the

and a brand-wide ‘Question Everything’

and is excited to provide Australian

range grow in the coming year.

campaign culminated in a strong 2023 for

venues with more opportunities to

Archie Rose Distilling Co., and 2024 looks

champion Australian-made spirits with

distribution of these accessibly priced

just as promising. According to Archie

its Fundamental Spirits Range.

Australian-made spirits to more venues

Rose Head of Sales, Trevor Hannam, a

“Archie Rose prides itself on the

“We can’t wait to expand the

across Australia in 2024, and to add a new

major highlight of 2023 was the release of

relationships and partnerships we’ve

Double Malt Whisky. This is the newest

built over the past 10 years with the on-

addition to the Fundamental Spirits range,

premise. We are forever grateful for the

Expanding horizons

an accessibly priced range of 100 per cent

level of support the brand receives from

In 2024, Archie Rose plans to expand

Australian spirits.

the on-trade and we were very aware

the distribution of its whisky range, now

that for many years Australian spirits

producing sufficient volume to enter the

we’ve had to Double Malt Whisky. This

struggled to compete with international

export market.

will underpin a lot of our whisky volume

brands – not on quality, but certainly

over coming years as we fulfil our ambition

on price.

“We’re really pleased with the response

of making full Australian malt whisky

“To be able to provide a spirit range that

spirit to the lineup this year,” he said.

“2023 was a defining year for Archie Rose, with our mature Single Malt and Rye Malt Whisky now available at a volume

available to as many people as possible.

challenges the international competitors

that allows us to open full distribution to

“Double Malt Whisky was designed

on price while providing and maintaining

retailers and venues around Australia.

“With our stock of mature whisky now at

to be versatile enough to be used as

the highest level of quality that Australians

a mixer in cocktails and by itself as a

have come to expect from Archie Rose is

volume we will finally launch Archie Rose

sipping whisky. The feedback we’ve

one of our biggest and most rewarding

into other global markets, beginning with

received from venues tells us it’s a

achievements to date and it’s great to

Asia in early 2024,” Hannam said.

delicious product that they love to

be able to finally offer this to the on-

have and so we expect this to grow in

premise,” Hannam said.

popularity the more customers and venues try it,” Hannam said.

Fundamental favourites Archie Rose is committed to its

42 | Australian Hotelier

True Cut Vodka, part of the Fundamental Spirits family, was a

As well as growing the Archie Rose brand, this will increase global awareness of the broader Australian distilling industry.

“We can’t wait to continue our journey

stand-out SKU over 2023, appearing on

in the local distilling industry and to play

bar rails across the country alongside

our part in further putting Australia on the

Straight Dry Gin and Double Malt

global spirits map,” Hannam said.

CUB

INDUSTRY PARTNER

Paving future pathways Carlton & United Breweries CEO Danny Celoni reflected on a transformative year in the on-premise, which centered around customer relationships and creating memorable experiences.

Danny Celoni

Chief Executive Officer Carlton & United Beverages

FOR CARLTON & United Beverages

New opportunities

124 on-premise activations since its

(CUB), CEO Danny Celoni made it

As we see a contraction of the disposable

inception. Over 35,000 patrons have

very clear that the organisation sees

dollar and the economy slow-down

been welcomed to CUB’s customers’

the on-premise as a priority channel

somewhat, consumers are becoming

venues by the program, bringing an

to engage with consumers. There is a

more prudent with their money. So

average footfall increase of 108 per cent

clear passion for this channel and the

creating amazing experiences within

to venues. The program aims to deliver

relationships that exist between CUB

CUB’s strong portfolio of brands is

additional revenue to CUB’s customers

and its customers.

critical to the longevity of the business

on traditionally off-peak nights.

Celoni said: “We focus investment in

and the industry.

These activations have featured

the on-premise because we believe there

“We’re seeing more cocktails and

premium talent, including Peking Duk,

is a real opportunity to enhance the on-

RTDs on the taps, which never used to

Kate Ceberano, and Dave Hughes, plus

premise experience by partnering with our

be there. It’s creating a different dynamic

emerging talent across music, comedy

great customers across the industry.”

front of bar, which once upon a time

and sports.

“Our passion is building a plan where

was just beer taps. What we’re creating

Looking ahead, Celoni says CUB will

on-premise customers feel like CUB is a

now within the industry is providing

continue to be a seamless partner for its

true partner, and a driver in helping them

consumers more choices and enhancing

customers, driving prosperity, and growing

overcome challenges, fuel growth and

their experience.

incrementality through new occasions.

create better customer experiences.”

“CUB has mobilised behind this

“We will continue to show up with

In 2023, this customer-centric attitude

experience mindset, with a series of

humility, listen and keep our finger

saw Asahi Beverages awarded On-Premise

initiatives driving new levels of interest

on the pulse, to make sure we’re

Supplier of the Year at the Australian

among consumers.”

delivering what we say we would. We’re

Liquor Industry Awards. Speaking of his

2023 also saw the continued rising

changing and adapting the things that

reaction, Celoni said: “I genuinely teared

popularity of low- and mid-strength

aren’t working, by actively chasing and

up. I’m so proud of our team, the broader

beverages, and CUB continued to invest in

responding to feedback.

organisation and the relationships we have

this growth momentum.

with our customers.”

“What we saw was a very big

“If we can do that together, we’ll be

“People have started to self-moderate.

creating an industry that has longevity.

People want to engage in the experience,

One thing I’m really passionate about,

organisation transform a mindset, which

but what they don’t want is excessive

is to be a custodian of creating a future

was to become a customer and consumer

consumption, and we don’t either,”

pathway to sustained long-term growth.”

obsessed organisation. I believe if we

added Celoni.

show up in the right way we will stand out,

A further area of opportunity we

In closing, Celoni reaffirmed the unwavering passion of CUB and the

and for me, that was a moment where

are pursuing is driving footfall for

broader Asahi business for the on-premise

the industry recognised the amazing

our customers to drive incremental

sector, expressing genuine excitement

people in our teams, and our deepened

turnover for them. One lever is CUB’s

about shaping a truly remarkable industry

partnerships within this industry.”

Accelerator program, which has delivered

for the years to come.

February 2024 | 43

GOOD DRINKS AUSTRALIA

INDUSTRY PARTNER

Customer connections

Through 2024, supporting venue partners will be the focus for Good Drinks with ramped up engagement in regional areas.

John Hoedemaker Managing Director Good Drinks Australia

ON-PREMISE, 2023 was an outstanding

customers with the same solutions

and we look forward to our customers

year for Good Drinks Australia,

and uplift in value that we’re currently

having the flow-on effect of that.”

achieving 29 per cent growth in draught

delivering to metro customers,”

beer, ginger beer and cider. Managing

says Hoedemaker.

Beyond its own new opening, Good Drinks will continue to provide venue

Director John Hoedemaker says that

“We’ve helped provide regional

amid strong results for its existing

customers with better access to our

partners with a growing portfolio of high

portfolio, the group was delighted to

broadening portfolio of category

“As always, it’ll be interesting to see

broaden its offering.

winning brands, along with point-

what 2024 brings. We expect a few trends

margin products.

“Coors and Magners Cider are now

of-sale materials. More importantly,

to come forward throughout the year,

part of the Good Drinks offer, and this

we’re working hard on a range of great

and we can see an increasing consumer

broadening of our portfolio provides

activations and pull-through mechanics

demand on several segments of the

our customers with a complete range of

that the team are excited to bring to life.

market,” says Hoedemaker.

products for their business.

“We bolstered our customer service

“We’ve seen immediate success with

“Interestingly, some drinkers are

strong increase in distributions and

seeking out higher ABV products, while

by investing in a dedicated on-premise

market share, and the on-premise team

others are looking for better-for-you

key accounts team to support our hybrid

are currently ramping up engagement

choices. The great part of our business

sales reps, and we freed up some capital

with the on-premise side of our regional

is we have a broad portfolio that delivers

to double down on our commitment

customers’ businesses.”

across a number of market sectors.

agreements and strategic partnerships

What’s next?

Rider, and the continued unprecedented

with our customers.

Good Drinks venues delivered robust

growth of Matso’s, we’re equipped to

results in 2023, making way for the

cater to the ever-changing tastes of

of choice on-premise, and it’s very

opening of Matso’s Sunshine Coast which

consumers, with more exciting products to

rewarding to work with publicans and

Hoedemaker hopes will accelerate the

come in 2024.

groups to help find strategic win-win

brand on the East Coast.

to long-term business plans, tap

“We’re aiming to become the partner

solutions for their venues.”

“We believe that the new Matso’s venue

“With innovative new products like

“We’re committing to an increased spend in traditional above the line

One project that came to fruition for

will show people what the brand is all

advertising, in-venue activations and pull

Good Drinks last year was its National Call

about. They’ll be able to touch it, feel

through events, while our experiential

Centre, designed to increase distribution

it and experience it – and that will flow

brand-in-hand events team is in full flight

of key brands in regional areas.

through to their drink choices when out and

delivering over one million serves of try

about. It’s a real brand awareness driver,

and converting that into buy.”

“Our aim is to help deliver our regional

44 | Australian Hotelier

Pubs need stable, secure systems to operate at their best, and that’s what we’ve delivered.

Since 2020, MAX has invested over $5M on upgrading and strengthening our infrastructure resulting in more uptime, and less impact on your operations and customers.

Speak with our team today: max@tabcorp.com.au max.com.au /maxcomau

© 2024 Tabcorp Holdings Limited.

This document contains proprietary information belonging to Tabcorp Holdings Limited and its subsidiaries (MAX) and is being shared for the purpose of providing information in relation to MAX’s product and service offerings. MAX does not warrant or guarantee the future performance of the venue and accepts no liability for any loss or damage incurred as a result of any reliance on the information. It is recommended that the venue undertake its own due diligence and seek independent professional advice about the content of this document, as required.

EMERGING TRENDS

New year, new opportunities Publicans from across Australia discuss the trends and behaviours they’ll be focusing on this year.

46 | Australian Hotelier

EMERGING TRENDS Affordable ticketed events “One thing we’re seeing is when people are paying a lot of money for a ticket to go to something, they do tend to drink less, they have less money to spend over the bar. But when the price of entry is low, the bar sales are often higher. So I would expect that one to continue.

“We are a bit wary of anything with a $50 ticket or above, and we really want to focus on cheap and cheerful events, $15 and $20 tickets.

For us, it’s just about making sure we’re still getting the volume of people through the door.”

Joel Taylor, GM, Taylor Group

Next-gen personalised offers “We’ve seen the demand for personalised experience increase across

Cremorne Hotel beer garden

the industry, and following the boom of order-to-table tech we’ve been able to capture data about who our customers are and what interests them most.

“Moving through 2024, our sights are set to combine this data with geofencing to directly send targeted and tailored offers to our customers. This is set to be game-changing for our community pubs, Taphouse Sydney and Forrester’s Surry Hills. Imagine strolling past Taphouse, and our data reveals you’re a fan of trying out new-release beers. Well, now we’re equipped to shoot a push-notification straight to your phone, tempting you with an exclusive offer to come in and try a new beer we’re pouring.

“Personalisation is trending more than ever, and being able to pump on these technologies quickly is the point of difference for our pubs. It’s not just about staying ahead of the curve; it’s about building stronger connections with our customers and fostering loyalty in an ever-evolving landscape.”

Ben Carroll, co-owner, Applejack Hospitality The Taphouse, Darlinghurst

Sustainability and responsibility “In terms of emerging focus for the business, we’ll have a strong eye on sustainability practice and are currently working towards removal of single use plastics from all our venues. Also, with scale comes increased responsibility and awareness and so ethical use of data will be high on our agenda, ensuring we market to our customers in a way that is engaging and delivers value.

“We also see the importance of locally sourced produce continuing to grow and increased customer demand for transparency in point of origin details, especially for our bistros and restaurants.”

Joanna Chronis, COO, Duxton Hospitality Services

February 2024 | 47

EMERGING TRENDS

Signage at The Dolphin Hotel during Campari’s Negroni Week

Brand collaborations “I think we will continue to see more collaborations with exceptional brands and other venues to achieve traction and purpose from the guests’ point of view as it is super important. Pubs that are multifaceted in what they offer should be striving to reach new heights. I love how the humble pub has changed and quality of delivery is expected now more than ever.

“Trends, at times, can be hard to predict but flavour is king and I think pubs need to start bending to the will of ‘fresh is best’ on all levels.”

DJs playing at Darling Pavilion

Josh Reynolds, bar director, Dolphin Hotel

Late-night entertainment “We’ve seen a renewed interest in late-night entertainment, which I expect to play a large role in Universal Hotels venues over 2024.

“We have a strong history and focus in all forms of entertainment and this is something we like to showcase in all venues, from small twopiece bands, to electronic DJs, live bands, drag performances, comedy shows, trivia and cabaret.

We are hoping to integrate and work on expanding our entertainment offerings and giving a better experience to our customers.”

Harris Kospetas, CEO, Universal Hotels

The affordable choice “The continued cost of living pressure combined with increased demand for occasional dining will provide ongoing opportunities for the pub sector to provide affordable customer experiences. Post-covid the sentiment towards the local pub is as high as ever, and with the labour market easing, we at Kickon Group are optimistic about general trading conditions for on-premise F&B venues that can elevate the pub dining experience” Craig Shearer, founder and director, Kickon Group

48 | Australian Hotelier

The Terminus Hotel, Fitzroy North

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2024 Australian Hotelier — Features List 2024

Feature 1

Feature 2

Food & Beverage

Special Report

January/ February

Annual Industry Leaders Forum 2024

March

Accommodation Design, Amenities and Hygiene

April May

Event focus

Gaming AHGE Preview

Draught Products Beer, Wine and Cocktails

Selling Sport AV, F&B and more

Preparing for Winter Heating, Power Management

Family Friendly Kids Products and Play Areas

Pub Dining Foodservice

On-Premise Wholesalers

Buyers Guide

Beer and Cellar Equipment

NOLO and Better-For-You Beverages

Beers for Winter

Construction and Renovation

State of Origin PUB LEADERS SUMMIT PREVIEW

June

POS & Operational Technology

Live Music

Pub Dining Foodservice

Property and Investment Acquisitions, Finance and Insurance

July

AGE Preview Gaming and Technology

Marketing

Mixed Drinks Category Ginger Beer, RTDs and more

Signature Serve (Winter) Dark Spirits

PUB LEADERS SUMMIT REVIEW

August

Screens, Sounds and Entertainment

Data and Loyalty Management Enhancing CX and Visitation

Pub Dining Foodservice

Cocktails

Spring Carnival - Racing Fathers Day

September

Staff Development Recruitment and Retention

Functions Marketing, F&B, Facilities and Services

Wine On-Premise

AGE Review Selling Sport

Halloween

October

Preparing for Summer Keeping Cool: Refrigeration, A/C and Fans

The Outdoor Opportunity Equipment: BBQs, Lighting and Décor

Pub Dining Foodservice

Weather/Future Proofing Your Business Insurance, Safety

Melbourne Cup On-Premise Betting

November

Bar, Beer and Cellar Equipment

Venue Security Surveillance & Personnel

Summer Cocktail Essentials On-Premise Product Shoot

Signature Serve (Summer) White Spirits

Christmas Feature Cricket Season

December

Screens, Sounds and Entertainment

Hot to Stock for 2024

Craft & International Beer On-Premise Product Shoot

POS & Operational Technology

Yearly Planning

*Bookings locked in before Friday 15 December will receive current 2023 rates.

CONTACT: Jason Wild at jwild@intermedia.com.au or on 0416 576 256

EMERGING TRENDS

All in on NOLO “The trend in no and low beverages found its feet in 2023 but will expedite substantially in 2024 with the rise of the more healthconscious consumer. Gone are the days where non-alcoholic beverages were a final thought on drink menus. Now our clientele is looking for variety, from low-ABV beers, non-alcoholic wine alternatives such as NON, and local kombuchas, to experimental mocktails that give the same kick, just without the punch.

“Across Parker Group, we dedicate an entire page of our drinks list to no- and low-options, now taking prime real estate on the first page. The landscape is changing; customers across all demographics are now more health-conscious, so it’s impressive to see our suppliers adjust so quickly and deliver quality in their non-alcoholic offering to meet this demand.”

John Parker, director, Parker Group The Poolside mocktail at Busselton Pavilion

Chez Blue at the Sackville Hotel

Choose your own adventure “We know consumers want unique and tailored guest experiences more than ever and so at the absolute core of everything we do is an uncompromising focus on ensuring our product and our service is on point.

“Food is a crucial part of this and the success of our recent opening of Chez Blue bistro at the Sackville Hotel in Rozelle has reinforced how venues with multiple experiences that are tailored to the local community hit the mark. The Sacky caters for an elevated or casual dining experience at Chez Blue, pub classics and cold beer in the public bar, and the opportunity to grab something new and interesting to continue their experience on the way home through the bottle shop.

We’re really keen to explore more new concepts within our existing venues and continue to push the boundaries of what each of our hotels can offer, giving our guests more reasons to visit us more often.

Specific to beverage, our house-batched and kegged cocktails is another way we’re elevating the guest experience. It allows us to have complete quality control, create smaller batches focussing on better quality seasonal ingredients, and ensure that our cocktail program is regularly changing, creating new experiences for our guests each visit.”

Joshua Hillary, food & beverage director, Solotel

50 | Australian Hotelier

Work and play “For 2024, we also see the role of our pubs continuing to expand beyond that of a social meeting place. Our venues are becoming places that our customers also want to do business from, offering comfortable meeting spaces, reliable Wi-Fi, great coffee and food. Customers can visit our venue for a breakfast meeting, stay all day and then close out with a dinner with family or friends.”

Joanna Chronis, COO, Duxton Hospitality Services