Australian Hotelier February 2020

AUSTRALIAN

AUSTRALIA’S NATIONAL HOTEL INDUSTRY MAGAZINE

Vol. 37 No. 1- February 2020

THE 2020 ANNUAL INDUSTRY LEADERS FORUM

IN THIS ISSUE: 2019 ROUND-UP | INDUSTRY INSIGHTS | 2020 PREDICTIONS

WELCOME TO

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2

“I love the Summit and have always found I get plenty out of it when I attend.”

Matthew Coorey, QHA 2019 Publican of the Year

Join hundreds of your peers in hearing some of the industry’s leading stakeholders discuss the issues that are pertinent to pub operations right now. Topics discussed during the program will include: • The renewed importance of an entertainment offering in attracting people out of their homes; • How to use market evidence when making decisions about your asset; • How F&B propositions are evolving in the face of consumption changes towards a healthier lifestyle; • Accruing and utilising data in positioning your venue to remain competitive in its local area.

• Key considerations for pub bottleshops.

• Identifying and reacting to new consumer behaviour.

• Creating a corporate sustainability plan.

Speakers at the Summit include: • Marcello Colosimo, Momento Hospitalty • Kerri Glasscock, Sydney Fringe Festival/Night Time Industries Association • Rose Kentish, Sparkke at the Whitmore • John Musca, JLL Hotels & Hospitality • Stevan Premutico, me&u • Matt Rule, Music + Booze Co • Janenne Willis, Hotel Esplanade With many more to be announced!

Follow #PubLeaders for the latest

PUB LEADERS SUMMIT RETURNS TO SYDNEY! SUMMIT 2020

Monday 30 March Doltone House Darling Island, Pyrmont

TICKETS ON SALE NOW! www.publeaders.com.au

THANKS TO OUR SPONSORS PLATINUM SPONSOR

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CONTENTS & ED’S NOTE

WE ENCOURAGE RESPONSIBLE DRINKING Get the facts DrinkWise.org.au

Contents

P30

SPECIAL FEATURES

27 Solotel

8 News: Take a look back at the biggest

28

headlines of 2019.

30 2020 Predictions: What do industry

Sparkke at the Whitmore

SUPPLIERS

leaders think will be the big focuses of

15

Foxtel Business

the next 12 months?

16

Gaming Technologies Association

18 Hostplus

OPERATORS

20

Intrust Super

12

Comiskey Group

22

JLL Hotels & Hospitality

14

Fitzgibbons Group

24

LRS Australia

19

Hunt Hospitality

26

Paul Kelly Design

23

The Lincoln

challenges of 2019, and discuss what we

it’s been a tough start

can look forward to in 2020. I am continually

to the year, as they

inspired by the operators who are evolving to

and their communities

meet consumer trends, and have found their

are contending with

own niche within the sector.

Some of those operators will be discussing their insights at the 2020 Pub Leaders

of the country’s regional areas. At the time of

Summit, which returns to Sydney on Monday

publishing, the situation is still unfolding, so we

30 March. This year’s Summit is shaping up to

will bring you coverage of the operators who

be another invaluable asset for operators so

have been affected, in the next issue. However,

find out more at www.publeaders.com.au

I am encouraged by the way the industry has

Cheers,

rallied around its colleagues, with everyone doing their part to support those in need.

On a more positive note, we once more present our Annual Industry Leaders Forum, the first edition of the year in which leading hoteliers and industry partners from across the country look back at the triumphs and

6 | Australian Hotelier

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NEWS ROUND-UP

2019’s biggest headlines In a year full of frenetic market activity, legal and compliance issues, and dynamic promotional campaigns, these were the news pieces that grabbed your attention.

Merivale facing underpayments class action Canberra-based law firm, Adero, has filed a class action against Merivale in Federal Court, alleging that the hospitality group has underpaid its staff through penalty rates and other benefits. Adero has alleged that the underpayments were caused by the use of an invalid WorkChoices agreement for a decade. The law firm has estimated that past and present staff who are eligible could claim up to $129 million in back payment.

Based on a decision from the Fair Work Commission, Merivale implemented a new award agreement from 4 March 2019. In regards to previous payments, a spokesperson for the group said it would “vigorously defend” any legal claims lodged against it.

Laundy launches The Marsden Brewhouse Arthur Laundy’s huge new venue in Sydney’s north-west, The Marsden Hotel and Brewhouse, opened on 2 April 2019.

The hotel is believed to be the largest hotel and brewery in western Sydney, costing a reported $45m and has taken over a year in planning and construction.

The venue includes 13 sports screens plus a further two big screens – one on the outdoor terrace and another within the dedicated indoor sports bar. There’s also an outdoor sports bar.

The venue joined the Laundy Hotels’ existing group of roughly 30 hotels, pubs, bars and hospitality venues across Sydney.

“We believe this hotel will be a destination hotel where people from all over Sydney will travel to it,” said Arthur Laundy, when

of the CBD. Its brewery component is

of Arthur Laundy’s six decades of

revealing the plans in August 2018.

expected to brew up to one million litres

hotel ownership. Arthur’s vision for the

of beer and cider per year.

Marsden was to build a hotel that caters to

The Marsden Hotel and Brewhouse – which features an in-house craft beer

The Marsden Hotel and Brewhouse’s

everyone in the community with good and

production facility – is located within the

general manager, Wayne MacDonald, told

old fashioned hospitality principles as its

$2bn Sydney Business Park. Marsden

Australian Hotelier:

core. Good food and good people backed

Park is about 45 minutes’ drive north-west

8 | Australian Hotelier

“The Marsden Hotel is the culmination

by excellent service.”

The Regatta Hotel in Brisbane was one of the venues sold to AVC

NEWS ROUND-UP

Iris Capital nabs Hotel Steyne John Singleton and business partners sell Manly’s Hotel Steyne to Iris Capital for $60m-plus. The iconic Hotel Steyne on Sydney’s northern beaches was purchased in 2010 by a group of investors including Singleton, Arthur Laundy, Mark Carnegie and Robert Whyte. The group paid roughly $27m back then, when they bought it off Robert McHugh.

“We are delighted to have acquired what is, on any fair test, Australia’s leading hotel property in the form of Manly’s iconic Hotel Steyne,” said Iris Capital founder Sam Arnaout.

“This positions our company, Iris Capital, as a genuine hospitality leader in this part of the world, and complements our macro coastal investment strategy in respect of similar landmark projects such as Newcastle’s $700m East End development.”

The transaction of the iconic hotel was overseen by HTL Property’s Andrew Jolliffe and Daniel Dragicevich.

Coles sells pubs and pokies to AVC In the first quarter of 2019, Coles announced that it had sold 87 hotels to Australian Venue Co (AVC) for $200m in a joint venture, but retains its Queensland liquor stores.

Under the complex joint venture, AVC took on the operations of Coles’ Spirit Hotels in Queensland, retaining all profits from those hotel operations.

In return, Coles will retain and manage day-to-day operations of 243 retail liquor stores in Queensland and 10 retail stores attached to Spirit Hotels’ WA and SA operations. These liquor stores include the established brands Liquorland, First Choice, First Choice Liquor Market and Vintage Cellars. Coles will retain all profits from those retail liquor operations.

Announcing the joint venture company, Queensland Venue Co, to the Australian Stock Exchange, Coles Group said the structure “will allow both parties to focus on their core competencies, whilst having joint oversight over the entire operation.”

The transaction was finalised at the end of the 2019 financial year.

THE DEAL IN NUMBERS • AVC pays $200m to Coles for the operation and profits of Spirit Hotels.

• 87 hotels (76 in Queensland, the rest in SA and WA)

Keep up with the latest industry news!

• Circa 3000 EGMs

Subscribe now to our fortnightly newsletter:

• Coles will retain the operations and profits of 243

https://www.theshout.com.au/subscribe-

• The Spirit Hotels portfolio consists of:

retail liquor outlets.

australian-hotelier/

February 2020 | 9

NEWS ROUND-UP

Gaming pub sale frenzy October and November were also a boom period for western Sydney gaming pub sales, with some of the most long-held gaming assets being bought and sold in a flurry.

Merivale kicked off the movement in gaming assets, purchasing the Allawah Hotel off White & Partners for $34 million.

The De Angelis family went on a buying spree, purchasing both the Raby Tavern and Shopping Centre and the Ingleburn Hotel – for $35m and $29.25m, respectively – within a two week period.

Iris Capital purchased the Sportsmans Hotel, in Blacktown for $23.4 million off the Paul Irvin Hotel Group. It was the second gaming pub buy for the group this year, after purchasing the Cambridge Tavern in Fairfield in June, for $56 million – making it the biggest gaming pub sale for 2019.

Redcape also got in on the action, selling the St George Hotel in Belmore for $47.1 million, while the the nearby Belmore Hotel was bought for roughly $50 million by former Sydney Lord Mayor Nelson Meers AO. The sale of so many of these types of assets in quick succession has never been seen before, as large gaming assets are generally long-term investments that are rarely placed on the market.

Byron’s Beach Hotel sets new pub sale record The record for the biggest pub transaction in Australia has been smashed by Moelis Australia, after it entered into an exclusivity agreement to buy the Beach Hotel in Bryon Bay. The deal, which was brokered by JLL Hotels & Hospitality Group’s John Musca, Tom Gibson and Tom Gleeson, puts the acquisition price just above $100m.

“The Beach Hotel Byron Bay is an iconic Australian establishment located on irreplaceable real estate,” stated Redcape CEO, Dan Brady.

“The acquisition of both freehold and operating interests will enable the required capital investment to further enhance what has made the hotel iconic – that is, a great community gathering place with a fun, sociable, friendly and safe hospitality offering delivered by an engaged and passionate team of local hospitality professionals.”

The deal includes both the leasehold and freehold for the

Massive lockout win for Sydney

Beach Hotel, which is the first time since 2007 those two

In a win for Sydney’s nightlife and the hospitality industry,

assets have come under common ownership. The terms of

Premier Gladys Berejiklian announced in late November that

the sale include a long-term moratorium on poker machines

the majority of Sydney’s lockout laws will be wound back,

at the venue, after previous owner Impact Investment Group,

commencing Tuesday 14 January 2020.

removed them at the behest of the local community.

As per the Joint Select Committee’s recommendations, changes occurred in the Sydney CBD Precinct mid-January including the removal of 1.30am last entry for all venues in the Precinct, and the removal of restrictions on shots and cocktails after midnight. ‘Last drinks’ were extended by 30 minutes to 3:30am, and bottle shop trading hours across NSW were extended to midnight throughout the week (except for 11pm closing on Sundays).

The restrictions will however remain in the Kings Cross precinct, with a review of the situation slated for 2020. The changes were widely lauded by the industry and community.

10 | Australian Hotelier

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The Sandstone Point Holiday Resort

COMISKEY GROUP

OPERATOR

Location, location, location

Rob Comiskey Director Comiskey Group

Comiskey Group has always catered their venue offerings to the surrounding area, and 2019 saw that business strategy pay off big time.

AFTER A couple of very busy years of

Their guidance has been very beneficial

strategically located venues in the greater

expansion and reinvention, you would

considering this project was our first

Brisbane area.

understand if Comiskey Group spent

endeavour into the holiday park industry.”

“Samford was always an appealing area

2019 taking a breath. Instead, it forged

for us – it maintains a small-town country

ahead with renovations, a new business

feel and is still within close proximity to

partnership and a new venue.

BIG4 PARTNERSHIP Comiskey Group launched the Sandstone Point Holiday Resort in partnership with BIG4 Holidays Parks at the end of 2018, and the venture has proven to a big

In less than a year of operation we became the highest-selling BIG4 park in Australia.

success for both parties.

“In less than a year of operation we

Brisbane. It’s a beautiful destination for families just like our other venue on the water, Sandstone Point Hotel. Sandstone Point is a nice area for a sea change and Samford makes for a nice tree change,” says Comiskey.

“We believe its location nicely ties back to our current portfolio and is strategically a fit for us taking into account scale and

became the highest selling BIG4 park in

BUYS AND RENOS

Australia, which was definitely a major win

The group’s other major venue, Eatons

Samford Hotel has immense potential

for the group, but our biggest achievement

Hill Hotel, wasn’t left idle either, with

being in the heart of the town centre.”

has been the overwhelmingly positive

renovations undertaken at the award-

feedback we have had from our guests,”

winning pub. A significant amount of

NO SLOWING DOWN

states director Rob Comiskey.

capex was put into the renovation of the

Comiskey Group will remain active in 2020,

“We put a lot of thought and hard

operation. We are very excited because

hotel’s gaming room, bistro, beer garden

starting with a renovation of the Samford

work into designing a resort which caters

and rooftop bar, with the nightclub and

Hotel, including a new menu for the venue

to every type of stay with world class

ballroom still to be completed.

that supports local farms and produce.

facilities for both children and adults so it

“It is important that we continue to

has been rewarding to see such success.”

invest and reinvent ourselves to improve

continue, with approvals underway for a

our customer experience as best we can,

brand new venue in Noosa, and plans to

BIG4 has helped the group learn a lot

incorporating new technology and ideas to

double the size of the BIG4 Sandstone

about the holiday-park business.

maintain our high standards and increase

Point Holiday Resort with additional

our wow-factor.”

accommodation and new, unique facilities

Comiskey says that partnering with

“Partnering with BIG4 Holiday Parks was a great decision for us. BIG4 have

In another significant spend for

helped with exposure on a national

the year, Comiskey Group added the

scale and have provided guidance on

Samford Hotel to its portfolio, making

all things from operations to marketing.

it an inland complement to the group’s

12 | Australian Hotelier

Expansion of the group will also

that Comiskey promises will be an incredible addition to the resort.

“We look forward to seeing what 2020 brings.”

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The Glen Hotel

FITZGIBBONS GROUP

OPERATOR

All in the family

Brian Fitzgibbons Director Fitzgibbons Group

A strong focus on the customer experience has led Fitzgibbons Group to have an award-winning year.

2019 STARTED with a change for Fitzgibbons Group. After listening to its customers, it decided to restructure the food and dining offering of The Glen Hotel. For Brian Fitzgibbons, it was soon clear they’d made a good choice.

“This redevelopment subsequently led to us winning the title of ‘Best Casual

“Development, no matter how small

Development, no matter how small or big, reminds our team and customers that the hotel is loved.

Awards in November, so a great change This is just one of the awards that

that the hotel is loved. Our team really take pride in what we have all created, and our customers feel it from the moment they walk through the door,” Fitzgibbons said.

ONWARDS AND UPWARDS

Dining Venue’ in Queensland at the QHA we made indeed!” Fitzgibbons said.

or big, reminds our team and customers

There have been some changes a strength, Fitzgibbons said he and his

in legislation and regulation for

wife and kids are at the hotel every day,

Queensland’s industry recently, and

Fitzgibbons Group venues won over the

building relationships with the team,

Fitzgibbons embraces them as positive

course of 2019. The Osbourne Hotel in

suppliers and customers.

signs of what’s to come.

Fortitude Valley was named ‘Best Place

“We have built a little community where

A relaxation of ID scanner regulation is

for After Work Drinks’ by The Courier

everyone is welcomed and there is a sense

one area that Fitzgibbons is most satisfied

Mail, and then the Glen Hotel took out

of belonging,” Fitzgibbons explained.

with, as the Government acknowledges

the big one – Queensland’s Hotel of the Year.

Reflecting on the accolades, Fitzgibbons

As the family operate the venue in this way, they’re able to action any issues

the needs of the industry.

“The decision reflects needs that

quickly, maintaining consistency at the core

were crucial for the industry to survive

said: “We are still buzzing from this! 2019

of the business. Customers can count on

and thrive. The extra costs hoteliers

was a great one, we have reaped the

them for an ice cold beer, juicy steak and a

incurred by ID scanning every night of

rewards of 2018’s work.”

friendly smile, so they keep coming back.

the week, was simply unnecessary,”

WHAT IT TAKES TO BE QUEENSLAND’S BEST

popular is by keeping it simple and not necessarily putting on a range of special

focus more of our time and resources on

Fitzgibbons said there are four things

events or promotions. As Fitzgibbons

the customers experience inside the hotel,

that set the Glen Hotel apart and which

said, “being ourselves is enough.”

rather than outside of it.”

contributed to its success at the 2019 QHA

Another way the Glen Hotel stays

The final piece of the puzzle is to

Fitzgibbons said.

“For our hotels it means we can now

And while the group hasn’t announced

awards: family ownership, consistency,

embrace change, and not get stuck in

any specific plans for 2020 yet,

simplicity and embracing change.

the past. It certainly worked for the

Fitzgibbons said to stay tuned, exciting

Fitzgibbons Group in this case.

things are coming.

In terms of how family ownership is

14 | Australian Hotelier

The Rugby World Cup at Crows Nest Hotel

SUPPLIER

FOXTEL BUSINESS

Seat-filling action

Greg Bohlsen

National Manager, Licensed Venues Foxtel Business

With access to more events than ever before, Foxtel Business is giving pubs even more options when it comes to attracting sport fans.

IN 2019, not only did Foxtel Business

“With some huge local and international

evolving and the volume of information

allow its venue partners to broadcast

events in 2019, sports fans were flocking

is immense, Foxtel provides a wide

every game of all the major Australian

to venues to see the biggest stars on

range of customer tools to help

codes (NRL, AFL, A-League and cricket),

show. Barry Hall v Paul Gallen attracted

customers plan effectively.”

it also brought two of the biggest

over 20 per cent of our customer base,

international events into venues all

which was a tremendous result for a local

4K THE FUTURE

over the country, with every game of

Australian event,” says Bohlsen.

For the first time ever, Foxtel Business

the ICC Cricket World Cup and Rugby

“With a new Australian UFC champion

selected 14 venues across the country to

World Cup broadcast live. This equated

in Alex Volkanovksi and names like Conor

showcase the brilliance of live sport in 4K

to an extra 96 live sporting matches

McGregor returning to the UFC, it’s only

Ultra HD for the duration of the Rugby

throughout the year.

looking stronger for 2020.”

World Cup. The overwhelmingly positive

“We haven’t seen a bigger year in live

To assist venues in promoting and

response from both publicans and patrons

sport on Foxtel than 2019,” states Greg

capitalising on the sporting events

alike suggests that it will be the in-venue

Bohlsen, national manager of licensed

they broadcast, Foxtel Business has 18

technology of choice in the future.

venues for Foxtel Business.

Business Development Managers around

While it has been a banner year

“We only had positive feedback from

Australia who are in regular contact with

publicans and patrons, with the majority

for Foxtel’s sports calendar, Bohlsen

their on-premise partners and provide

asking for all their TVs to be 4K compatible.

acknowledges there have been some

tools and merchandise to create the

This was a major milestone for live sport in

external challenges to contend with, as it

optimal experience for patrons.

venues as we look to bring the technology to

renews its focus on illegal streaming and

“Because live sport is constantly

pirating: “We’re making sure our loyal

the market in the near future.”

In 2020, sports lovers will once more

customers aren’t impacted by those doing

be spoilt for choice through Foxtel’s

the ‘wrong thing’ and ensuring a level

broadcasting rights. Not only will the

playing field for all.”

Aussie staple codes undoubtedly do well once more, but ESPN content continues to

CROWD-PLEASERS

grow in popularity with the best live sports

Live games of all Aussie codes continue to

from the U.S. including NBA, NFL, MLB

do extremely well in terms of viewership,

and NHL aiding venues in attracting healthy

but in the last twelve months we have also seen an increase of interest in Pay-PerView UFC and boxing.

Live sports in 4K Ultra HD has proven popular in-venue

lunchtime crowds. Pay-Per-View in 2020 is also in for a knockout year with quality boxing and UFC events on the cards.

February 2020 | 15

The AGE 2019 expo floor

GAMING TECHNOLOGIES ASSOCIATION

SUPPLIER

One for the AGEs

Chris Muir

CEO Gaming Technologies Association

Having completed his first year in the job, CEO Chris Muir reflects on his first AGE and the broader gaming industry.

TWELVE MONTHS into the role of

gaming has meant that dealing with vocal

will have new games, new features and

chief executive officer of the Gaming

opponents intent on curtailing gaming

the latest in screen technology, bringing a

Technologies Association (GTA), and Chris

within pubs is a continuing challenge of

wow factor,” says Muir.

Muir has come to understand the reach

the industry, made even more difficult

and dynamism of the gaming industry.

during election time.

“This is an industry which supports

“Coming out of an election in Victoria

The CEO is most excited to see the reforms in South Australia implemented, giving players in the state access to the

and works with venues, communities and

in late November 2018 and into a NSW

organisations. One of the things I take

election and then a Federal election

In terms of the expo, AGE 2020 is

pride in is advocating for an industry that

brought uncertainty to our industry.”

shaping up to be bigger and better than

supports so many jobs, and billions in wages and government revenue,” he states.

“This industry is filled with amazing people who love their work and who love

However, working with the national and state branches of the AHA has been a highlight for Muir.

“Our ongoing relationship with the AHA

latest in games and technology.

ever, with more stands and new features.

“Every year we try to lift some part of the show to make sure it’s always the place, not just for the content. The AGE

the community they provide to locals and

National and the excellent rapport we

will always have some constants, such

visitors alike.”

have with the AHA in each state is one of

as new gaming machines, but it will also

the most valuable connections GTA has

have new features each year. The floor of

Australasian Gaming Expo (AGE),

with the venues operating our members’

the show will have a different layout, and

with Muir overseeing the event’s

products. Attending the AHA National

a fresh new carpet and expo build, but

30 anniversary last year. It was an

Awards for Excellence and presenting an

there’s no doubt the GTA members and

“undeniable highlight” of the year.

award to one of the venues recognised for

larger exhibitors will again shine with their

their hard work, was a highlight.”

colour and extravagance. Some things

A large part of GTA’s remit is the

th

“We were delighted with AGE 2019, and I was relieved that my first year in the hot seat was up to par. As always AGE

CONTINUING TO EVOLVE

2019 was the place for all things gaming

While some classic games continue to

and anything else you could need to run a

hold interest, gaming is an industry that

gaming venue.”

evolves at pace, and there is plenty to

GAMING IN PUBS Muir concedes that the divisive nature of

16 | Australian Hotelier

look forward to.

“It’s great to know that every year, even every month, the GTA’s members

never change.”

AGE 2020 AGE 2020 will be held at ICC Sydney from 11-13 August.

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61 2 9660 8299 paulkellydesign.com

Union Place Hotel

HOSTPLUS

SUPPLIER

Investing in the future

David Elia Sirromet Winery

CEO Hostplus

After a tumultuous year that rapidly presented changes to superannuation, Hostplus has emerged with a focus on venture capital and emerging technology, to the benefit of its members.

CALLING 2019 a busy year for Hostplus is a

NEW INVESTMENTS

support for the club and hospitality

huge understatement. Rather, CEO David

In June 2019, Hostplus also entered

sectors, proudly served by ClubSuper and

Elia refers to it as “tremendous year.”

the Self-Managed Super Fund (SMSF)

Hostplus,” stated Elia.

“In the last 12 months as we’ve

market, with its Self-Managed Invest

worked tirelessly to implement the recommendations of the Hayne Royal

(SMI) platform.

“Thanks to our unique structure, the

“As Hostplus grows we are able to negotiate more compelling benefits for our members such as more competitive

Commission, we’ve continued to deliver

strength and know-how of the Hostplus

insurance arrangements and investment

outstanding long-term investment results,

investments team are now available to

options. I’m proud to say the merge was

recognised by the likes of SelectingSuper

SMSF trustees and others. Hostplus SMI

a great success and I’m confident the

and Money magazine, and opened the

enables eligible investors to pool their

decision to come together was in the best

door to a new breed of Hostplus investor

funds with Hostplus, accessing some of

interest of all parties.”

with our Self-Managed Invest platform.

our most popular, and high-performing

“Further, we’ve cemented our position as a leading investor in both venture capital and emerging technology, punching well

investments including our highly regarded

REMAINING VIGILANT

Balanced option,” stated Elia.

Looking forward to the next twelve

Early response to SMI has been

months, Elia expects that both the

above our weight to be the second largest

overwhelmingly positive with a rapid

hospitality and superannuation industries

backer in all of Australia, contributing

influx of investors taking advantage of

will experience both highs and lows, as

more than $1.3 billion to ground-breaking

the new platform. Hostplus’ leadership

trends change and new markets emerge

projects at home and abroad.”

in the space has also been recognised

at a rapid pace. Thus it’s important that operators do not get complacent.

Of course the year was not without

through innovation awards from both

its challenges, with a series of rolling

SelectingSuper and Money magazine

refinements to legislation requiring an

during their 2019 presentations.

immediate update of practices, with more to

In other big news, Hostplus also

“It’s important then that operators and staff are able to keep abreast of the developments as they come, so as to

come into effect this year. However Elia said

merged with Club Super last year. The

capitalise on any opportunities that may

the fund was fully supportive of the changes.

latter brought 22,000 members from

present. From a super standpoint we’re

“At its core, super is designed to serve

within the club sector into the newly-

aware of an increased level of scrutiny on

its members and Hostplus is absolutely

merged fund, which will see the new

small businesses everywhere with respect

committed to this cause. The legislative

venture create better synergies for all

to their SG obligations to staff. I’d like to

updates introduced in 2019 were designed

its members.

take the opportunity to remind our valued

to improve retirement outcomes for

“Post-merge we remain confident that

network of employers that Hostplus is

members of all funds and Hostplus

our combined membership will benefit

always available to offer our support and

supports the changes wholeheartedly.”

from greater scale and the ongoing

to help your business to thrive.”

18 | Australian Hotelier

Under SJH Hotel Fund ownership, the Kent Hotel will be renovated this year

A new business model

Stephen Hunt

Managing Director Hunt Hospitality and SJH Hotel Fund

As Stephen Hunt’s plans for his venues have grown, he’s turned to alternate sources of funding for his business ventures – with great results.

STEPHEN HUNT has had a very busy 12 months. As managing director of his family pub group, Hunt Hospitality, the publican has steered the direction of several pubs in the Hunter/Newcastle region of New South Wales, as well as a couple further north. But it’s his SJH Hotel Fund – an unlisted managed

“Always try to over subscribe —

Always try to over subscribe

remember a deal isn’t a deal until the

— remember a deal isn’t a

take on investors you can really trust and

deal until the funds have cleared in your account.

investment scheme structured as a unit trust – that has been abuzz with activity of late.

The majority of the venues that were

funds have cleared in your account. Only who have the same expected return you can give.”

ANOTHER BIG YEAR AHEAD The Kent’s revamp is not Hunt’s only

FUND OPPORTUNITIES Having sold the Kent Hotel to the fund,

plans for the year ahead, with investment slated throughout the group.

“At The Duke [New Lambton] we have

under Hunt Hospitality have now been

Hunt says it changes the way the business

just finished refurbishing, so hopefully we

sold to the Fund, with Hunt still at

will operate, with new capital allowing for

will reap the rewards of last year’s hard

the operational helm. The latest fund

new possibilities.

work. At The Seabreeze [in Nelson Bay]

acquisition was the Kent Hotel in Hamilton

The hotel will undertake a major

for $24.5 million. Both hospitality vehicles

renovation this year, while still paying

weddings and the like. It’s such a beautiful

have had a year of significant business

homage to its 95-year history. The

spot so we want to capitalise on the views

development.

refurbishment will include a new rooftop

and location. At Finnians [Port Macqaurie]

bar, plus a refresh of the ground floor bar

we will look to put in a DA to expand — it

and gaming room.

is reaching maximum capacity regularly so

“Definite highlights are always when we try new product and marketing development. This year we have created a

Having raised the money for the

we are going to go hard on functions,

we need more space.”

whole new vegan menu, launched a beer

acquisition through a speedy roadshow

and also taken on a new trustee, so our

process, Hunt had plenty of advice to

corporate governance is now all sorted,”

share for operators trying to raise funds:

states Hunt.

“Give yourself plenty of time to raise

development, vertical integration and

the funds; be confident in your product

really focus heavily on investing in my

won the Rising Star award at the AHA NSW

when talking to new investors; and be

team’s education and growth. We have

awards. It’s great for a team member to be

honest about potential risks and returns

some great people in our team and they

acknowledged—we are all chuffed!”

you will offer.

are worth investing in.”

“Also one of our team [Ricci-Lee Wheeler]

Hunt is also keen to invest in his other main asset – his personnel.

“I also want to look at more product

February 2020 | 19

OPERATOR

HUNT HOSPITALITY

INTRUST SUPER

SUPPLIER

A new and hopeful landscape

Brendan O’Farrell CEO Intrust Super

2019 was a year of intense examination of the superannuation industry, but Brendan O’Farrell, CEO of Intrust Super, believes it has led to positive changes that will make a real impact on the super of many Australians. The future looks bright.

THE LAST twelve months have been challenging for the superannuation

$6000 from receiving default insurance.

spare change from a member’s everyday

These changes were put in place to

transactions and transfers it straight into

industry, as it faced a widely publicised

help prevent Australians’ retirement

their super account. The app was a finalist

legislative overhaul, which amounted

savings from being eroded. Premiums for

for SuperRatings’ Best New Innovation

to a stronger framework around super

insurance cover are taken from members’

award for 2020, and is already seeing

that should result in better financial

super accounts and can therefore reduce

members add an extra $15 per month to

outcomes for members.

their savings if they are not contributing to

their super on average.

For Brendan O’Farrell, CEO of Intrust

it. At the same time, the loss of insurance

Super, the investigation into the structures

could have a significant financial impact on

LOOKING AHEAD

around superannuation meant that

many of our members if they should suffer

Just as O’Farrell expects big things for the

Australians were paying attention in a

from an unexpected illness or injury.

hospitality industry in 2020 off the back

more meaningful way.

“It was critical that more education

of new campaigns to promote regional

“I was pleased to see a real increase in

and information about these insurance

pubs and relaxing of lock-out legislation

engagement with super across the country

changes was distributed to members.

in Sydney, he also expects a dynamic year

as a result. Australians are notoriously

Casual workers, who make up much of the

ahead for Intrust Super.

disengaged with their retirement savings,

hospitality industry, could be particularly

“2020 will see our friendly team

yet so many demonstrated their feelings

impacted, as they have no access to paid

members delivering the best possible

on the Commission’s revelations by

leave. Our priority was to ensure our

service and financial outcomes to

shifting their super to not-for-profit

members remained fully informed about

members and working with our business

industry funds like Intrust Super.”

what was happening to their insurance

partners to ensure their needs are met.

cover, so they could decide what is best

We’re creating new ways to engage with

for their situation,” stated O’Farrell.

our membership base and provide more

STAYING ON TOP OF THE CHANGES

With that in mind, Intrust Super has

face-to-face service at workplaces while

As per the new legislation, since 1 July

upgraded its online financial advice

2019, super members who have not

service, Super Blueprint, which has

contributed to, or rolled over funds into,

helped many of its members consider

our ‘Super Pop-up’ financial wellness

their accounts for 16 consecutive months

their insurance cover requirements in light

program, ‘Super Kiosks’, ‘Super Made

could lose any default insurance attached

of the legislative changes.

to Order’ and ‘Super Health Checks’,

to their account. Further changes will

minimising disruption to businesses.”

“With many new service options like

In another development aimed to help

our business partners will have many

come into effect in April 2020, preventing

members increase the value of their super,

new choices to maximise their staff’s

anyone under the age of 25 and members

Intrust Super also introduced SuperCents

engagement with super and improve their

with an account balance of less than

in 2019, a new app which collects the

retirement outcomes.”

20 | Australian Hotelier

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The record-setting Beach Hotel

JLL HOTELS & HOSPITALITY

SUPPLIER

A year of highlights

John Musca

National Director JLL Hotels & Hospitality

JLL Hotels & Hospitality had a massive 2019. From breaking records to selling multiple legacy hotels, the specialist real estate group has been involved in significant transactions across Australia.

THE LAST twelve months have been filled with achievements for JLL Hotels & Hospitality (JLL), both internally and externally. The group took on five new staff across the country; interstate transactions were at new levels; and many transactional records were broken – most notably the sale of the Beach Hotel in Byron Bay, the first in the country to sell for in excess of $100 million.

and motivations for both acquisition and

We treat each mandate as

divestment across the country.

“For example where one purchaser

important as the last which is

might be looking for a compatible stable,

why our advice is researched,

of moderate growth to bolt on to their

expectations are accurate and objectives achieved.

“We’re really proud of all our sales

low-risk income base with a history existing earnings platform seamlessly; another may be looking for more than exponential growth as a result of valueadding to a hotel and/or reconfiguration or repositioning for significant trading uplift.”

because every outcome is delivering on

nationally. With the appointments to sell

a client’s objectives through a bespoke

the Subiaco Hotel, Perth (100 years),

clients not to focus solely on transaction

strategy that we’ve designed and

the Ingleburn Hotel, Sydney (60 years),

yields, as there are many other factors

executed. And we treat each mandate as

Hotel Victor in South Australia (30 years)

that influence an acquisition’s feasibility,

important as the last which is why our

and Craig’s Ballarat Victoria (20 years),

and what will determine its success.

advice is researched, expectations are

“came a sense of great responsibility and

accurate and objectives achieved,” states

thereafter pride, at JLL being trusted

months, Musca cautions the economy

national director John Musca.

by the most respected within the hotel

is showing challenging signs in the F&B

community nationally, to manage the very

sector, and that liquidity may continue

biggest of divestment decisions.”

to be challenging in some commodity-

“Certainly the sale of the Beach Hotel in Byron Bay was a landmark transaction for the industry and one in which we are

Hence, JLL is continuously advising

Looking forward to the next 12

dependent centres. That being said, he

immensely proud. The industry response

CUSTOM FIT ASSETS

has been overwhelming which surprised

Reflective of the current diverse state of

us somewhat, as the mandate team were

the industry, Musca has found that there

confident in the strategy and delighted

is no one model of an asset that appeals

for Melbourne and Sydney gaming-centric

with the outcomes both in commercial

to operators and investors, but rather

assets and its spread to the most populous

terms and in buyer fit for the asset in the

that a wide variety of features appeal to

regional centres, particularly those with

much loved township.”

different desired objectives.

a broader economic base. We will see

2019 was also a highlight year for JLL in

“With such a spread of different balance-

still expects a strong year of transactions in major population centres.

“In 2020 we will see the ongoing demand

regional assets look to exit at capital-city

assisting some of the industry’s longest-

sheet profiles in the market presently,

pricing to take advantage of decade-high

serving stakeholders to exit their hotels,

we have dramatically different drivers

market conditions.”

22 | Australian Hotelier

Embracing individuality

Iain Ling

Publican The Lincoln Hotel

After bouncing back from a challenging 2018, the positive outcomes of 2019 have set up The Lincoln for more success in the New Year.

IAIN LING, Publican of the Year at the 2019 Australian Liquor Industry

might not normally have ordered.”

In the Carlton area, Ling said the

Awards (ALIAs), thinks his Carlton

competitive industry is drawn together

pub The Lincoln is not “the biggest or

by each venue’s diverse offerings, which

flashiest pub around.” But with several

helps build a sense of community.

national awards added to the pub’s

“Our neighbours offer quite different

collection this year, he knows he’s doing

products to us and we are seen in each

something right.

other’s places pretty frequently,” he said.

“Our team has gone from strength to

“It’s not so much a matter of standing

strength. We passed the five-year mark

out but of standing together, and making

recently and picking up more national

this part of Carlton a great place to come

awards this year has given us confidence

and have a few drinks in, no matter which

that we’re continuing to head in the right

venue it is.”

direction,” Ling said.

Staying true to the personality and initial

FUTURE OPPORTUNITIES

goals of the venue is important for Ling,

Ling said that: “The old stereotype of a

and it’s something he credits its recent

pub is being challenged more and more,”

successes to. Into 2020 and beyond, it will

which will create a range of opportunities

be something that continues to push the

and challenges for publicans across the

pub’s strategy.

whole industry into the future.

A lot of these initial goals centred on

“There are so many difficulties day

The Lincoln’s food offering, expanding to

to day, which makes it a hard industry

influence the rest of the venue.

and market to survive in. There are a

“We opened with the aim of having good

The Lincoln’s menu focuses on local, seasonal and sustainable produce

New collaborations and pop-ups are

lot of challenges, with wages, tax, staff,

on the cards for the pub in 2020. Ling

food with good provenance, buying off

the pursuit of happiness, constant and

said these will be key to allow them to

farmers and producers we know. Five years

continual development of technology,

“continue evolving into a better version

in and our beer and wine list shares a lot of

new third party companies offering us

of ourselves so we can welcome more

those same qualities,” Ling explained.

services,” Ling said.

guests and keep on pushing what a

“We know that we are not a strictly

The fact that there is no ‘one size fits

contemporary Australian pub can be,

run-of-the-mill Aussie pub but we really

all’ model for pubs is helping Ling and the

trying to break into new markets while

enjoy doing what we do and pleasantly

team at The Lincoln think outside the box

remaining faithful to our core values and

surprising people with something they

in 2020.

our wonderful regular guests.”

Month 2020 | 23

OPERATOR

THE LINCOLN

LONG RANGE SYSTEMS

SUPPLIER

Where speed is everything

Anthony Lewy

Managing Director LRS Australia

As the likes of Uber Eats and Deliveroo have made ordering food via app par for the course, LRS Australia has allowed venues to get in on ordering via phone, cutting down on wait times in venue.

ASK ANTHONY Lewy, managing director

The TEXT4SERVICE software has proven very popular in the US

of LRS Australia, how the company is going and he will tell you that it had its biggest year to date in 2019. He puts the business’ success down to extending the company’s product line, amassing larger customer reach in the US, which in turn is resulting in a keen interest in the company’s products in Australia.

LRS Australia has a versatile range of paging products that can be implemented in a variety of environments and industries; including gaming paging solutions designed for hotel and club venues. While trends in technology tend

TEXT4SERVICE, which was designed

to evolve at break-neck speed, LRS

to make it easier for patrons to order

Australia strives to evolve at pace and

and pay for their food, drinks and other

TEXT4SERVICE to recognising and reacting

develop software that can integrate with

service requests via a QR code in-venue

to a change in consumer behaviour.

its existing equipment to further improve

with no app needed. It has proven to

customer experience.

be very successful in America, and LRS

consumer behaviour is the use of apps to

attended several exhibitions all over

order food/drinks and services all from

proven to be extremely fast-paced, with

Australia demonstrating the new products

your smartphone. Consumers want ease

patrons expecting quick and efficient

and software, generating a lot of interest

of use and simplicity. Apps like Uber

service. LRS Australia’s paging systems

within hospitality.

Eats and Menulog have all been very

“Hotel-style environments have also

have been exceeding our customers’

“We have received great, positive

So it’s a win-win scenario.”

Lewy credits the success of

“I think the biggest change to occur in

successful, which is why LRS Australia

expectations with regards to improving

feedback from all the venues over in the

wanted to roll out a unique solution

staff efficiency and quality of service,”

USA where the system was initially rolled

such as TEXT4SERVICE, since there is a

states Lewy.

out,” states Lewy.

significant demand for such a product.”

“The turnaround time from servers

LRS Australia has some new and

ORDER FROM YOUR PHONE

has improved, which benefits both the

amazing software and hardware to hit the

The biggest launch for LRS Australia

customer and the staff. They have resulted

industry this year, which promises to make

in the past twelve months has been

in higher productivity and more revenue.

huge changes to how venues operate.

24 | Australian Hotelier

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Ambarvale Hotel.

Image courtesy of Paul Kelly Design.

PAUL KELLY DESIGN

SUPPLIER

Where the concept counts

Paul Kelly

Director Paul Kelly Design

Having worked on pubs and other hospitality venues for over two decades, Paul Kelly Design knows how to stay ahead of trends, and what is important within a fresh venue concept.

LAST YEAR was a big and meaningful

new concepts at the Rose Bay Hotel, the

for consultants and organising these

one for Paul Kelly Design (PKD), as it

Banksia Hotel, and a new gaming concept

developments.”

completed work on several exciting

at Winston Hills Hotel. Interstate projects

Competition in the F&B space is also a

projects – many of which were with

included The Observatory in Hobart, and

factor that hoteliers should consider, with

clients they’ve worked with in the past.

the large-format Miss Moneypennys and

an increase of players in the field, and

Fat Freddy’s on the Gold Coast.

tighter margins. Venue concepts have to

“As most of our clients are long term and our project development timeline is

be smarter and fully evolved.

and it become a flashback year for us,”

RED TAPE AND TIGHTER MARGINS

states director Paul Kelly.

While the industry is booming across the

for potential operators, especially with the

country – and therefore for PKD as well –

very public failures of large food groups,”

hotel redevelopments PKD has ever taken

Kelly warns that ever increasing amounts

observes Kelly.

on, in the Ambarvale Hotel for Colin Parras.

of red tape mean that hoteliers should

PKD had previously worked on the Soho

factor in more time and expense for their

developing smart business models for our

Leopard Lounge and YU in Sydney’s Potts

renovation projects.

clients that limit their risk and these venues

so wide, in 2019 we had all the stars align

Works included one of the most extensive

“Business is tight in non-gaming hospitality and the risk is a real concern

“The good news is that we have been

Point for Parras in 2000 (incidentally Kelly

“Without doubt council and certifiers

are being rewarded for their intelligence.

met his wife at the Soho Leopard Lounge).

have been our biggest hurdle of late. Our

The market is once again smarter and the

workload in relation to approvals has easily

food and beverage offers need to open with

another project that came to fruition in

Union Place Hotel in Jannali was

doubled, which has really annoyed a lot of

a bang and stay that way.”

2019 for a long-term client, as PKD has

our clients as the costs have also doubled.

worked on several hotel venues for John

“Every year we find it harder to get

and Dean Feros in the past.

“It was a great year to know that our

If Kelly’s workload for 2020 is anything to go by, the industry looks set to remain

approvals and modifications, but if the

dynamic this year, with a focus on

last twelve months are anything to go by,

excellence, and getting the basics right.

brand is still strong and our customers are

projects need to seriously look at their

still there with us,” says Kelly.

timelines to allow for these blowouts,

approach to all the sectors of the business.

and budgets need to add more money

The offers will just keep getting better.”

Other Sydney-based projects included

26 | Australian Hotelier

“I expect a continued professionalism and

Waywards at The Bank Hotel

Thinking big

Justine Baker CEO Solotel

Solotel continues to be an exemplar of the industry, having been one of the loudest voices for lockout reform and entertainment evolution in Sydney in the past twelve months.

SOLOTEL SPENT 2019 focussing on weighty

operates the Kings Cross Hotel. Despite

with the aim to eliminate traditional

concepts: being one of the most vocal

the continued restrictions in the area,

gender roles.

campaigners for the end of Sydney’s lockout

Baker remains hopeful about the situation.

conditions; increasing its entertainment

“Although we are disappointed the

“This parental leave policy is supportive of modern families with

offering and capabilities; and developing a

removal of the lockouts does not extend to

shared responsibilities between parents,

framework that would commit the group to

the Kings Cross precinct, the removal of ID

irrespective of sexual orientation or gender

even higher levels of inclusivity.

scanners during the week is a positive step.”

identity. In keeping with this vision, the

Hand in hand with its vision for Sydney

objective of this parental leave policy is to

LOBBYING FOR SYDNEY

without lockouts, entertainment made up

retain Solotel’s incredible employees by

Solotel spent a lot of time in 2019

a key part of the group’s focus last year.

supporting them in fulfilling careers, whilst

campaigning for the repeal of the lockout

“Entertainment was a focus area

laws, as a founding member of the Night

for Solotel in 2019, with investment in

Time Industries Association (NTIA). Their

the diversification and quality of our

work, and that of many other industry

programming across the group as well as

UP NEXT

stakeholders, paid off, with the majority of

our sound/AV systems in our large venues

Solotel will continue to focus on the

lockout conditions repealed in mid-January.

such as the Sheaf, Kings Cross Hotel,

growth of the group this year, with a mi-

Albion Hotel and the Marlborough Hotel to

year launch planned for the Abercrombie

drive our club nights,” explains Baker.

Hotel on the fringes of Sydney’s CBD.

“[It’s] a great step in the right direction for Sydney’s arts, culture and nighttime industries. A long time coming, this

commencing a family and returning to work in a safe and nurturing environment.”

The hotel has been granted a late-

sets the industry up for a positive and

DIVERSITY MATTERS

successful year in 2020,” states CEO

In the past twelve months, Solotel has

performance to be the main focus for a

Justine Baker.

also developed a Diversity and Inclusivity

mainly millennial and Gen Z crowd.

“For Solotel, the key to success is a

night licence, with entertainment and

Commitment, with the goal to “lead the

The group is also looking at a couple of

progressive relationship between industry,

charge in the industry by creating policy

new venues, and has commenced panning

government and the regulators with open

that promotes gender equality, supports the

renovations for the Clock, Kings Cross

the lines of communication. We look

modern family and our employees’ careers.”

and Marlborough Hotels.

forward to this continuing via the set-up of

The company hopes to ensure that its

an industry advisory group which can work

workforce reflects its customer base and

closely with government to ensure success.”

community. As part of its commitment to

The lockout conditions remain in the Kings Cross precinct, where Solotel

“One thing I can guarantee is that we won’t be sitting still.”

This is an abridged version of the

inclusivity, Solotel has launched a parental

interview with Justine Baker. Read the full

leave policy, available to all employees,

interview online at www.theshout.com.au.

February 2020 | 27

OPERATOR

SOLOTEL

SPARKKE AT THE WHITMORE

OPERATOR

A brand with a message

Rose Kentish

Co-founder Sparkke Change Beverage Company

It’s full steam ahead for female-led beverage company Sparkke after making their first move into the on-premise last year.

FOR SPARKKE Change Beverage

company in the industry, with SKUs that

Company, 2019 was the milestone year

all seek to raise awareness about a range

core range from March this year is the

they took the leap into the hotel industry

of social issues. All packaging features

American Red Ale currently on tap at

and became operators of their very own

a message about topics such as gender

the hotel, with the can to feature the

pub in Adelaide, Sparkke at the Whitmore.

equality and Indigenous rights. The

words ‘climate change is a burning

team have translated this approach into

issue.’ For the month of January, 25

Sparkke at the Whitmore too.

per cent of all sales from the taps went

First opened in February, then revealing a new rooftop bar and kitchen in November, Sparkke at the Whitmore has already

“We’re founded and led by women. This

A new release that will enter the

to the Kangaroo Island Mayoral Relief

received a number of awards, accolades

brings a different approach to our space;

and Recovery Bushfire Fund, while the

and recognition from the industry.

guests frequently tell us that it’s a bit like

campaign continues to raise awareness of

Co-founder Rose Kentish said: “We’ve

being in someone’s home. That’s what we

the link between climate change and the

been so very lucky. Adelaide has embraced

focus on - ensuring everyone is welcome.”

worsening bushfire season.

us with open arms, as has the industry. But

The microbrewery attached to the

that customers keep coming back, and the

pub gives patrons a chance to taste the

business keeps growing are the signs of

Sparkke products fresh, and contribute to

THE JOY OF THE JOURNEY AHEAD

business health that we value most.”

new product development and innovation.

2020 will surely be another huge year for

It’s provided a valuable avenue to receive

the Sparkke team, already having plans to

the venue, the results so far have been so

Although it’s still relatively early days for

customer feedback, letting the public

open their next venue in Melbourne after

encouraging that there’s no sign of slowing

have a say as to which brew will enter the

purchasing The Vine Hotel in Collingwood

down on either the hotel or brewing front.

market and start raising awareness and

late last year.

“Our own premises promised us the opportunity of expressing our brand

money for a good cause.

Kentish said: “We know almost

identity in the physical form, creating the

immediately when we’ve created a brew that

customer experience we wanted to give to

should form a part of our core range.”

our community and presenting our bevvies the way we felt worked best,” said Kentish.

SPARKKING CHANGE Sparkke have always been a unique

28 | Australian Hotelier

“We definitely believe that you are more

In the meantime, Kentish said they will simply be focused on doing ‘more’ at Sparkke at the Whitmore.

“More great food. More fantastic brews. More visiting guest chefs. More art

in touch, and dynamic across all aspects

exhibitions. More cause activations. More

of your business if you are engaging

music. More sustainability…” she said.

directly with your customers. This is where the real communication happens.”

“We’ve got a long way to go, but the journey is the joy of it all.”

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PUB SALES • F&B • APPOINTMENTS • REVAMPS • LEGISLATION

ANALYSIS

2020 predictions Publicans and industry stakeholders have shared with us their calculations as to what will shape the next twelve months for the industry.

Hotel Esplanade

New markets focus emerge for pub assets in other areas of Australia this year.

Sydney nightlife 2.0

“Regional Queensland asset pursuit should intensify in the centres with more diverse economic bases

While welcoming the

which are not purely resource driven. Adelaide will no doubt attract more interest as the new gaming

repeal of Sydney’s

legislation brings earnings potential more in line with the eastern seaboard capitals, as will Tasmania

lockout legislation,

to a lesser extent due to different, positive legislative changes. And we expect an uplift in demand for

Justine Baker suggests

leasehold hotel interests of substance across the eastern seaboard as the spread between cost of debt

it will take time for the

and cash returns becomes irrepressibly attractive.

city to attract night

Besides the always popular markets of Melbourne and Sydney, John Musca predicts that demand will

“Finally we have recently all witnessed some spectacularly successful new greenfield tavern and hotel developments across Sydney and Melbourne, with some now mooted for south-east Queensland. We

revellers once more.

“I don’t believe we

expect interest in new hotel developments within each state’s legislature, to increase to intensify as

will ever go back to the

demographics prevail.” John Musca, National Director, JLL Hotels & Hospitality

pre-2014 environment – that’s a thing of the past.

“Consumer habits and behaviour have changed, it is the opportunity to create a new narrative and environment for late nights.” Justine Baker, Solotel

Consumer habits and behaviour have changed, it is the opportunity to create a new narrative and environment for late nights.

“I feel very positively

Tee-totallers welcome

about how the industry will evolve but Sydney

As the data has shown for years now that people are consuming less alcohol, Andy Mullins says its

will not suddenly

time for the industry to adapt.

change on January

“You’d have to be not listening to miss the fact that young people are drinking less and of a higher

15th either, it will be

quality. We’re certainly seeing an increase in things like Feb Fast, Dry July, Ocsober – these used to

a journey for both the

be novelties, they’re movements now.

industry to reinvest

“I fully expect that alcohol won’t play much of a role in the lives of my three children, so it means

in late night venues

venues will change and adapt as they always have. We’re very conscious that going out Thursday to

and activity and for

Saturday nights doesn’t mean what it did when I was younger, which was drink as much as you can

consumers to change

as fast as you can – it’s just not happening anymore. But that’s a positive trend for the industry, and

their behaviours.”

we’ve got to support it. The way to do that is to give as much attention to non-alcoholic options as

Justine Baker, CEO,

you do to alcoholic ones.” Andy Mullins, Director, Sand Hill Road

Solotel

30 | Australian Hotelier