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RETAILER

THE BUSINESS MAGAZINE FOR THE CONSUMER ELECTRONICS INDUSTRY

/// FEBRUARY / MARCH 2020

Home Café

CONSUMERS STILL DEMANDING PREMIUM AT-HOME COFFEE EXPERIENCES

FLOORCARE

DESIGN AND POWER BECOME INCREASINGLY IMPORTANT

MOTHER’S DAY

THE PERFECT SMALL APPLIANCES AND PERSONAL CARE DEVICES

ROOM HEATING

SMART FUNCTIONALITY A POPULAR FEATURE

Designed in collaboration with famed Italian architects Deepdesign, Smeg’s range of small appliances are not only functional, they’re a work of art. Paying homage to Smeg’s 70 year cooking heritage, its unmissable retro silhouette and precision engineering adds technology with style to every kitchen.

smeg . c om. au

Available in choice of colours

ARTISTRY IN EVERY SENSE

EDITORʼS NOTE AR Appliance Retailer is published by The Intermedia Group Pty Ltd ABN 940 025 836 82 41 Bridge Road, Glebe NSW 2037 Australia P 02 9660 2113 | F 02 9660 4419 E appliance@intermedia.com.au W www.intermedia.com.au ISSN: 1328-1852

JB, you’ve done it again

ince the turn of the new decade, there has been a consistent buzzword (or two) making headlines – voluntary administration. The reason behind the collapse of household names like Harris Scarfe and Jeanswest is current local market conditions. According to the administrators, that is. But with the right strategy and evolving business model to adapt to changing customer demands, a fall from grace won’t simply happen overnight. These retailers seemed to be relying on the way business had been done for decades and it eventually got the better of them. There’s no denying that the retail industry is facing macro challenges with subdued consumer confidence further dampened by the nation’s bushfire crisis and now the coronavirus. But one retailer that continues to defy odds is JB Hi-Fi. Of course there may be others performing well within our industry – but unlike JB, they aren’t obligated to disclose their sales numbers. When JB purchased The Good Guys back in 2016, there was overwhelming relief that the retailer remained in local hands but at the same time, uncertainty around balancing the synergies of the two businesses. But now in 2020, the group is more solid than ever, having reported record sales and earnings growth for first half financial year 2020 and lifting profit guidance for the full financial year. In his investor presentation, JB group CEO, Richard Murray pointed out three simple foundations of the success – biggest brands at the lowest prices, relevant customer offers and passionate team members.

Managing Director Simon Grover Editorial Director James Wells james@intermedia.com.au Deputy Editor Emily Bencic ebencic@intermedia.com.au Features Editor Kymberly Martin kymberly@intermedia.com.au General Manager – Sales Rod Riley rod@intermedia.com.au Art Director Alyssa Coundouris Prepress Tony Willson Production Manager Jacqui Cooper jacqui@intermedia.com.au Subscriptions 1800 651 422 subscriptions@intermedia.com.au

Average Net Distribution Per Issue: 5,139 AMAA/CAB Yearly Audit Period ending 31st March 2019.

Murray did also acknowledge that much of the growth for the first half was from low margin categories such as mobile phones and wireless headphones and there is an increasing bias toward customer purchases during key promotional periods such as Black Friday and Boxing Day. Looking ahead, JB is committed to driving sales across all channels – instore, online and commercial, expanding its communications and connected tech offering, optimising its store network to maximise profitability, and simplifying processes to improve stock flow into store and back of house operations. Over at The Good Guys, the focus areas are on establishing a leading position in the connected home appliance market, improving its cooking offer, led by the rollout of Miele cooking in selected stores and the introduction of Smeg small appliances, providing enhanced delivery and further connecting the online and in-store experience. January sales momentum was strong, and the group is looking forward to a positive second half. So is the economy to blame for the numerous retail failures in recent months? Maybe partly, but poor business practices are playing a large role too.

Deputy Editor Emily Bencic

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19 30

[ON THE COVER]

GIGA 6 â€“ PRECISION AND PROFESSIONALISM IN A NEW DIMENSION Operating this masterpiece of Swiss engineering is completely intuitive thanks to a 4.3-inch touchscreen featuring artificial intelligence. Two ceramic disc grinders with Automatic Grinder Adjustment (A.G.A.) ensures consistently even grinding. The combination of two heating systems and two pumps, allows coffee and milk foam to be prepared at the same time to create double the power action for 28 specialities.

Appliance Retailer February / March 2020

VOLUME 26 / ISSUE #1

IN THIS ISSUE FEATURES

38 EDITOR'S NOTE

JB, you've done it again

It was a record first half for JB Hi-Fi despite the doom and gloom surrounding the retail sector.

NEWS

HOME CAFÉ

Coffee machine sales continue to go from strength to strength with an everexpanding choice of products including the resurgence of drip filter coffee and additional coffee machine accessories.

ROOM HEATING

More consumers are coming to the ‘smart home devices’ party with Amazon Alexa and Google Home as Wi-Fi becomes an increasingly popular feature for controlling household air conditioners.

Panasonic withdraws from the Australian television market

Our exclusive interview with Panasonic Australia managing director, Paul Reid, looking back on 50 years of history and looking forward to a bright future.

Fisher & Paykel re-shuffles executive team; Midea plans more store openings for Australia

Following farewell to CEO and managing director; As the brand starts selling its own products direct to consumers.

Mitsubishi Electric appoints sales managers; Blanco CEO visits Shriro Australia head office for first time

Responsible for NSW Central and northern NSW; To strengthen relationship between both companies.

FLOORCARE

Value growth is being driven by stick vacuums, robotics and wet/dry models; however, the barrel segment is experiencing signs of recovery.

MOTHER’S DAY

Small appliances and personal care innovations topping this year’s wish list from stand mixers and one-pot wonders to hair dryers.

RETAIL INSIDER

Retail in 2030

A reflection of the changes, disruptions and technological advancements of the past decade, and a look into how retail will evolve over the next 10 years.

WHAT’S HOT

Pick of the crop

Smeg Grinder and Milk Frother, LG Top Load Washer and Mitsubishi Electric Bottom Mount Refrigerator.

The Inspired Home Show 2020

Reimagined features and experiences available to visitors as more than 2,200 exhibitors come together to showcase new products.

CES 2020 Report

Key product highlights from the major brands. www.applianceretailer.com.au

AR NEWS

Panasonic withdraws from Australian TV market In an exclusive interview, Panasonic Australia managing director, Paul Reid discussed the company’s rich history in televisions locally, spanning more than 50 years.

lthough Panasonic has enjoyed much success in the TV market, Panasonic Australia managing director, Paul Reid told Appliance Retailer he is optimistic about the future. While acknowledging the current economic headwinds facing Australian retail, Reid said the decision to withdraw from the Australian TV market was based on an analysis of market dynamics and characteristics which found that the company’s resources were better used to focus on other business areas. “Panasonic has never been just a TV brand but a broadly diversified business. TVs were just a small part of our portfolio,” he said. “We have our highly successful retail and commercial air conditioning range, benchtop appliances including microwaves, bread makers and rice cookers, Lumix imaging products, our ever-growing personal care products which recently expanded from male shavers and trimmers to female facial cleansers and hair dryers, and the re-introduction of Technics audio to the Australian market.” Reid confirmed that Panasonic’s retail partners and end consumers can expect further expansion in benchtop appliances, new additions to the Technics range and potential new categories for Panasonic Australia in 2020.

The first television set produced at the then named ‘National TV Factory’ in Sydney’s Penrith in 1969

Appliance Retailer February / March 2020

‘Panasonic 3DTV’ Panasonic’s Full High Definition 3D solution for the Australian market, including Full HD 3D Neo Plasma TV, Full HD 3D Blu-ray Disc Player and high-precision 3D Eyewear

“Retail has been challenging but some of our partners have been performing really well, particularly during the Christmas period. I believe there is reason for optimism with positive signs in the housing market and I expect improved conditions towards the latter half of 2020.” Reid also shared his message to Panasonic’s valued retail partners: “Our relationship with you is comprehensive – well beyond TVs – so we will remain a strong and loyal partner and we look forward to continuing our relationship in the years to come with our huge product portfolio. We are here to stay.” The current range of television models will continue to be sold via Australian retailers while stocks last, and existing owners of Panasonic television products will be provided with customer service. Other products in the Panasonic audio visual range or other categories are not affected by the decision.

Panasonic Australia opened a television factory in 1968 in Penrith in Sydney’s west (which was in operation until 2006) and the first Panasonic black and white television was released in 1969 under the National brand. Five years on, Panasonic introduced its first colour television. Fast forward to 2004, Panasonic launched its first flat screen plasma then came the hype of 3D TV in 2010 and the company’s first OLED flagship EZ1000 was introduced in 2017. Over the years, Panasonic partnered with celebrities, including Peter Allen, Olivia Newtown-John and Matt Shirvington, for key TV campaigns. Panasonic was also the official partner of the 2000 Sydney Olympics in the audio visual equipment category.

Colour television line, completed in 1974

Harris Scarfe receivers say selling the business would be the best outcome for employees and suppliers

Harris Scarfe enters receivership with some stores forced to close Harris Scarfe was placed into receivership in December 2019 with Vaughan Strawbridge, Kathryn Evans and Tim Norman of Deloitte Restructuring Services appointed voluntary administrators. Operating nationally, but best known in Victoria, South Australia and Tasmania, Harris Scarfe retails bed linen, kitchenware, homewares, electrical appliances, and apparel. The business employs over 1,800 staff and has annual sales totaling $380 million. At the time of the announcement, Strawbridge said trading continued over

the Christmas period and employees were paid by the receivers. Gift cards and layby deposits are being honoured in full. In January, Harris Scarfe confirmed the closure of 21 stores located in WA, QLD, NSW, VIC, SA and the ACT with approximately 88 full time, 128 part-time and 224 casual positions affected. There are 44 stores which remain in the portfolio to be offered for sale with approximately 1,360 jobs remaining. This is five more stores than originally anticipated. Strawbridge said the business had been well supported by loyal employees and customers so it was a difficult but

necessary decision to position the Harris Scarfe business for a successful sale. “All efforts are being made to redeploy affected staff around the rest of the store network, and all staff that leave the business will receive all wages and entitlements in full on the closure of individual stores. “Our review of the store network included a range of factors, including past and likely future profitability. Going forward, we certainly remain focused on running the broader store network and selling the business as the best outcome for remaining employees and suppliers.”

BING LEE ANNOUNCES KEY MANAGEMENT CHANGES Bing Lee general manager, Phil Moujaes made the decision to step aside from his role, effective 31 December 2019. He has been succeeded by former Bing Lee deputy general manager, Peter Harris. After 20 years with Bing Lee and 16 years as general manager, Moujaes decided a few months back to step aside and take six to eight months leave from July 2020 to travel and live in Italy with his wife Barbara. Until June, Moujaes will assist with the transition to the new management team headed up by Harris. He will also continue to head up the technology modernisation project which commenced two years ago. In a statement shared with Appliance Retailer, Moujaes said: “I want to take this opportunity to acknowledge the

support I have received in all the years I have served as general manager from the Lee family, in particular my friend and CEO Lionel Lee, from the Bing Lee management team at Old Guildford and all the Bing Lee employees at the warehouse and in stores. I would not have been successful in my job without their support and loyalty.” Former e&s general manager, Sam Zalin has joined Bing Lee as merchandise and marketing director. Prior to e&s, Zalin was with Winning Appliances, most recently as head of buying and marketing. Chris Murphy has been appointed head of retail replacing Ritchie Djamhur who left the business in November. Murphy brings over 25 years of retail experience across all levels.

New Bing Lee general manager, Peter Harris

www.applianceretailer.com.au

AR NEWS

Fisher & Paykel re-shuffles executive team as CEO steps down Fisher & Paykel CEO and managing director, Stuart Broadhurst has stepped down from his role, succeeded by Fisher & Paykel chief commercial officer and board director, Daniel Witten-Hannah. The company said the change is part of a planned transition that will bring continuity to the business and leadership team while ensuring Fisher & Paykel remains on track to become the number one luxury premium appliance brand globally. Broadhurst will support the business throughout the transition as he considers new challenges and future opportunities. During his 10-year tenure, Fisher & Paykel experienced significant growth, underpinned by the execution of its global premium strategy. Haier Smart Home Group and Fisher & Paykel chair, Liang Haishan said Broadhurst’s ambition for the brand and personal drive have been integral to the company’s success during his tenure. “On behalf of the Haier Group, I would like to thank Stuart for his contribution, diligence and tenacity, and congratulate him on an exceptional career with Fisher & Paykel. Daniel is an exceptional leader with the talent

LEFT: Fisher & Paykel's Stuart Broadhurst stepped down as CEO and managing director RIGHT: Fisher & Paykel executive vice president, Ben Normoyle

and drive needed to ensure the Fisher & Paykel brand meets its full potential.” Fisher & Paykel Australia chief operating officer, Ben Normoyle was recently promoted to executive vice president and has relocated to New Zealand in his new role. The COO position is now held by former Breville executive, Jeremy Sargeant, an experienced leader with a strong background in marketing, financial management and strategic planning from the appliance and apparel sectors. Over the last eight years, Sargeant held managerial and directorial roles for Breville Group and work apparel brand Bunzl Safety. Most recently, he has built a strong market presence for

Kitchen Homewares Australia as cofounder and owner. A statement prepared by Normoyle and obtained by Appliance Retailer said, “Of particular relevance is Jeremy’s experience in brand positioning. During his tenure as general manager of Breville Australia, Jeremy was responsible for Breville’s transition from mass market to a truly premium appliance brand. “Facilitated by a focus and investment in the growth of Breville’s mass brand Kambrook, it mirrors our dual-brand strategy to drive preference for Haier and enable Fisher & Paykel’s move into luxury premium in Australia and New Zealand.”

MIDEA PLANS MORE STORE OPENINGS FOR AUSTRALIA Chinese whitegoods giant, Midea has confirmed plans to open 20 stores across Australia over the next two years to sell Midea branded products direct to consumers. In 2018, Midea Home Appliances Australia was established, and partnerships were secured with retailers including Appliances Online, Bing Lee, Betta Home Living, NCE, Hello Kitchen and The Good Guys, in addition to commercial project orders. In early 2019, Midea China made the decision to close the business and by the second half of the year, the company opened four retail stores at Box Hill and Ringwood in Melbourne, Chatswood in Sydney and Woodridge in Brisbane – suburbs known to be primarily populated by Asian consumers. This was followed by the opening of a new warehouse at Condell Park 8

Appliance Retailer February / March 2020

Midea currently operates four retail stores in Australia with plans to expand the network to 20 stores

in Sydney’s south-west to enhance its customer service and improve delivery speed across NSW, according to a Midea executive. The warehouse joins the existing Midea warehouse at Underwood in Brisbane’s south-east.

The Condell Park facility is home to over 200 SKUs in air-conditioning, major appliances and small appliances and has created 10 jobs for the local community, a Midea spokesperson told Appliance Retailer.

Amazon's Locker self-service kiosk

Amazon Hub gives customers another delivery option Amazon Hub – a network of parcel pickup points designed to offer Australian customers more choice and convenience – is now available at hundreds of locations with thousands to be rolled out across the country in 2020. The network includes two pickup point options – Locker and Counter. Locker, which first originated in the US in 2011, is a self-service kiosk that gives customers the option to pick up their parcels from a location convenient to them, which includes dozens of Commonwealth Bank of Australia branches, Victorian Authorised Newsagents Association (VANA) locations and Stockland

Shopping Centres. Customers have three days to collect their parcel from a Locker. Counter, which originally launched in Europe in 2019 is a pickup network staffed by store partners for quick and easy collection of parcels in more than 100 VANA stores in Victoria, with more locations coming soon. Customers have 14 days to collect their parcel from a Counter location. When the parcel arrives, customers receive an email notification with a unique barcode and six-digit code that they will use to retrieve the parcel. At the Locker, customers will scan the barcode or use the code to retrieve their parcel.

For Counter locations, customers will provide the barcode or code to store staff. Delivery to an Amazon Hub location is available for more than 125 million items sold on amazon.com.au and works with free expedited delivery and standard delivery at no extra cost. Amazon Hub director, Patrick Supanc said since launching Amazon Australia in 2017, the company has committed to making e-commerce rooted in low prices, vast selection and convenience. “We are excited to partner with large and small businesses in Australia to extend Amazon’s customer service and innovations in delivery.”

DAVID JONES PARENT COMPANY NAMES NEW CEO Woolworths Holdings Limited (WHL), David Jones South African parent company, has appointed Roy Bagattini as group CEO and executive director, effective 17 February 2020. He succeeds Ian Moir who has been at the helm since November 2010. Moir will step down as group CEO and executive director but will continue as acting CEO of David Jones to facilitate a smooth transition. Bagattini was president for Levi Strauss & Company America, responsible for leading commercial operations, including a network of retail stores across the US, Canada, Mexico, Brazil and Latin America. He played an instrumental role in the development and acceleration of the e-commerce and omni-channel capabilities of Levi Strauss.

With a 19-year career in international markets, Bagattini was formerly president for Levi Strauss Asia Pacific, Middle East and Africa from 2013 to 2016 and prior to that was president for the Carlsberg Group Asia and Africa based in Hong Kong. He also held executive roles in SABMiller plc internationally and in South Africa. He has led merger and acquisition projects, as well as spearheaded turnaround projects and successfully driven growth and expansion. WHL chairman, Hubert Brody said, “Roy brings extensive operational, management and turnaround experience in global consumer and retail markets which will prove invaluable in a time of structural change in the retail sector and within the group.”

Woolworths Holdings group CEO and executive director, Roy Bagattini

www.applianceretailer.com.au

AR NEWS

MITSUBISHI ELECTRIC APPOINTS NSW SALES MANAGERS

Mitsubishi Electric sales manager – NSW Central Coast, Adam Nobbs

Mitsubishi Electric has appointed Adam Nobbs as sales manager for NSW Central and Jason Lucas as sales manager for the northern region of NSW for its heating, ventilation and air conditioning (HVAC) division. Nobbs brings a wealth of sales management and technical experience spanning over 19 years in the air conditioning industry. He will head a team of 12 and focus on growing sales across the Sydney metro and Central West regions. “I thank our team and the foundations they have established for a great customer base in the region. I look forward to continuing to build on their work with our premium products,” he said. Lucas has 29 years of industry experience and this will be his second stint with Mitsubishi Electric. He was

previously with the company for 19 years. This time around, he will manage a team of two, based in Newcastle and his region runs from the Hawkesbury Bridge to Evans Head and inland to Moree. “My short-term goal is to focus on supporting our existing customer base. We now have an additional staff member to assist in completing quotations in a timely manner and supporting our customer needs. The Northern region is experiencing a rapid growth phase for Mitsubishi Electric and we will be continuing to offer support to our customers to keep the momentum through summer and beyond.” These appointments follow a fourth consecutive record financial year. Both sales managers will report to Mitsubishi Electric general manager – national sales, Zane Barron.

Blanco CEO visits Shriro Australia head office for first time In an Australian first, Blanco CEO Frank Gfrörer visited the local Shriro head office at Kingsgrove in Sydney’s south-west to strengthen the relationship between the two companies. Shriro Australia has been the sales representative for the brand since 2011 when Shriro purchased Hagemeyer. Joining Gfrörer was Blanco Asia Pacific managing director, Hans Nasemann, who has been working closely with the Australian team to roll out the Blanco brand across retail partners, including Bunnings, Harvey Norman and selected Narta members. The senior leaders discussed the Blanco brand, future product innovations and global trends. “In the kitchen, we see a couple of emerging trends including a move to colour and smart features that make everyday life better,” Gfrörer said. “All Blanco sinks and taps are designed in-house and produced in our factories in Germany, Canada and Turkey. Blanco is constantly improving its portfolio and working on new colours, materials and features.” Nasemann said Australia is one of the company’s lead markets in the Asia Pacific region with a thriving culinary landscape and edgy design scene.

“Blanco was the first company to introduce composite sinks, namely our Silgranite, into the Australian market. This is backed by over 30 years of research and development, German engineering, design and quality. “Concrete has been around in interior design for quite a while, so we took the best out of granite and combined it with the best features of Silgranite. You can cut on it, put any kind of material on it and it’s more hygienic.

Appliance Retailer February / March 2020

“Blanco ceramic sinks feature inspiring colours, fascinating surfaces and premium quality, paired with a uniquely matched tap.” Blanco divisional sales manager, Gerard Gill said the visit marked the importance of Australia. “We have been a long-standing partner and have helped grow Blanco’s presence. The team shared their vision for the future with exciting new additions to the market.”

L to R: Hans Nasemann (BLANCO), Gerard Gill (BLANCO), James Cocking (Shriro), Frank Gfrörer (BLANCO) and Carl Pauling (Shriro)

The NEFF showroom in South Melbourne

NEFF showroom opens its doors in South Melbourne BSH completed its new NEFF showroom in South Melbourne after NEFF Australia’s most successful year to date in 2019. Retail partners were invited for exclusive viewings with the showroom scheduled to open to the public in February 2020. The design of the space was heavily influenced by the awardwinning Inspiration Market debuted at EuroCucina 2018 in Milan. The entire project – from planning to execution – took just under one year to complete. Featuring the breadth of the range, the space represents what NEFF stands

for as a brand – high-quality appliances designed for passionate home cooks, as well as a dedication to helping customers at every step of the way and an ambience which celebrates life, colour and the joy of sharing. NEFF and Siemens senior brand manager, Roberto Finamore said the showroom has been designed to support NEFF retail partners, who this year have brought about more ‘NEFF kitchens’ than ever before. “We can’t wait to welcome them, as well as aspiring and established NEFF customers, into our new space.”

BSH Home Appliances general manager, Robert Warner said the space represents a true brand immersion for NEFF customers. “Our customers are passionate about food; they love to entertain and cook for their guests. We see the new Melbourne showroom as an opportunity to provide this same personal experience for our retailers, end consumers and commercial partners. We want to share our passion for food with our customers and we look forward to opening in early 2020.”

LG ELECTRONICS AUSTRALIA CMO DEPARTS LG Electronics Australia chief marketing officer, Angus Jones has departed the company after more than four years. A search for his replacement is underway. Prior to joining LG in 2015 as general manager – marketing, Jones was global marketing director at Dell, and brought more than 25 years of industry experience to the role. In a statement supplied to Appliance Retailer, LG thanked Jones for his leadership. “Angus has overseen a period of growth and change during his time with the company. His deep understanding and experience have been invaluable, and we wish him well for the future. LG Australia will be working with partners and customers to ensure a seamless transition period.” During his tenure, Jones said LG reached number one market

Former LG chief marketing officer, Angus Jones

share positions in both B2B and B2C categories, he enforced a brand strategy across corporate and trade/ retail channels, whilst launching and building out new sub brands, and was responsible for the establishment of a digital/social team and PR function. Shortly after his departure, Sangmoo Lim took the helm of the LG Electronics Australia business

as managing director. He succeeded Youngik Lee who has retired after five years. Lim has worked within LG Australia in the past, but most recently comes from a senior global role within LG Korea. In a statement supplied to Appliance Retailer, LG Australia said Lim will help the company further grow and continue to meet changing customer needs. “Under new leadership, LG is well positioned to be one of Australia’s most loved and trusted brands. Lee is a respected leader who significantly strengthened the LG brand in Australia during his time. His drive and commitment helped LG achieve real local business growth and our products enriched millions of customers during his time. We thank him for all of his work in the Australia market.”

www.applianceretailer.com.au

AR NEWS

THE INSPIRED HOME SHOW 2020 TO BRING NEW EXPERIENCES TO VISITORS

oday’s consumers want homes that reflect their personality, so retailers must inspire lifestyles, according to the International Housewares Association (IHA), organisers of the annual International Home + Housewares Show, which has been reimagined as The Inspired Home Show for 2020 with new features and experiences. In addition to more than 2,200 exhibitors showcasing thousands of new products, the show offers education and insight into business practices and trends shaping the industry. The IHA Smart Home pavilion will feature more than 30 exhibitors of smart home brands and connected products. The Smart Talks educational stage in the pavilion features presentations, panel discussions, interviews with industry leaders and more. Additional smart home products can be found throughout the show, in particular at the Wired + Well Expo with over 300 exhibitors showcasing kitchen, household and personal electrics. Other highlights include: • The New Exhibitor Preview featuring 90 new-to-the-show exhibitors. This will run concurrently with the Trending Today Preview which will focus on sustainable products and processes with social and environmental responsibility. • The DISCOVER | design Expo features high-end, design-driven concepts in multiple product categories from around the world. 12

Appliance Retailer February / March 2020

• The Inventors Corner brings the raw edge of creativity to the show with 60 booths showcasing new housewares innovations and just-ready-for-market inventions. The Inventors Revue allows startup marketers to present their creations to a panel of experts and seasoned inventors. The in-store retail experience is reaching new heights with interactive displays, augmented reality and experimental activities that keep consumers engaged. New retail models are also making it possible for emerging product developers to enter the market and these concepts will be on display in the Hall of Global Innovation. Keynote sessions will offer expert updates on industry, consumer and lifestyle trends. New this year is MarketWatch – a look into marketplace dynamics and emerging trends that will drive the industry forward. IHA also reveals its new State of the Industry Report, featuring data and analysis on supplier, industry and consumer trends, as well as global market insights for the next 12 to 24 months. Lee Eiseman of Pantone will reveal Pantone’s 2021 color palettes, trends in colour and styling and delve into the philosophy of colour and how it affects purchasing habits. IHA and industry trend expert, Tom Mirabile will explore consumer and retail shifts that are reshaping the home and housewares industry. The Show’s Innovation Theatre will feature over 20 presentations on international lifestyle trends, consumer purchasing habits, design, retail best practices and more. AR

Jura launches its most premium coffee machine yet Jura hosted select retail partners and media for the exclusive launch of what the company describes as its ‘most sophisticated’ fully automatic coffee machine – the GIGA 6 – available in Australia from March 2020. Also in attendance was Jura global CEO, Emanuel Probst, global service manager, Peter van Rohr and export manager, Eveline Fink from the Jura head office in Switzerland. The result of close to A$3 million in research and development and new production tools with more than 70 engineers behind the inner workings of the machine, the GIGA 6 is designed for coffee lovers who want ‘the best of the best’ coffee machine in their home at RRP $6,490. Jura Australia managing director, George Liakatos said, “As a fully automatic coffee machine specialist, we need to be at the forefront of innovation and new technology and the GIGA 6 represents the very best in coffee as the company’s most luxury and premium machine.” Unique to the GIGA 6 is the ability to prepare a Spanish cortado – the Australian equivalent of a piccolo – a short, milk coffee with Pulse Extraction Process (P.E.P.) espresso, but at the heart of the GIGA 6 is Artificial Intelligence (AI) which means the coffee machine learns personal preferences and adapts the start screen on the 4.3inch high resolution display accordingly.

3 The GIGA 6 is also accompanied by the Jura Operating Experience (J.O.E.) app, available on Android and iOS devices, including Apple Watch. First introduced in 2018, the app is designed to put the machine interface in the palm of the user’s hand. A recent update to the app is the ability to assign Siri shortcuts to coffee specialties – for example, ‘Hey Siri, prepare espresso’ which was demonstrated at the launch event. Jura has also introduced Automatic Grinder Adjustment, allowing the two ceramic disc grinders to automatically adjust while preparing coffee to consistently enhance the flavour and taste for the lifetime of the machine. In addition to two grinders, the GIGA 6 has two bean hoppers, ideal for coffee drinkers who wish to blend coffee or for those who drink decaf as they can set one of the hoppers to a decaf setting. With two grinders, two pumps and two fluid systems, the GIGA 6 can make two coffees simultaneously. Further, the GIGA 6 allows users to adjust the milk temperature, auto switch from milk to milk foam and program the exact amount of both milk and milk foam to suit the cup size. AR

1. L to R: Kelly Coleman (Jura), Bonnie Sudirwan (Harvey Norman) and Abby McDonough (Harvey Norman) 2. L to R: Rachel King (360PR), Albert Nguyen (David Jones) and Natalie Wilkinson (David Jones) 3. Jura Australia managing director, George Liakatos and national retail manager, Sylvia Occhipinti presenting the GIGA 6 4. L to R: Mike Jeffries (Retravision), Alex Mackenzie (Qantas Loyalty), Todd Gibbons (Winning Appliances), Nabil Ahmed (Winning Appliances) and Priyanka Maharaj (Narta)

4 www.applianceretailer.com.au

AR RETAIL PROFILE

Winning Appliances Chadstone a big success in a small format BY EMILY BENCIC

As Australia’s largest shopping centre, Chadstone presented a great opportunity to introduce Winning Appliances’ unique multi-sensory experience to Victorians, according to Winning Group CEO, John Winning. In an interview with Appliance Retailer, he speaks about the first showroom in this format and why it was a natural fit to be located among other premium brands.

he Winning Appliances Chadstone showroom opened just days before Christmas last year with over 1,000 people visiting the showroom on opening day, according to John Winning. “Chadstone has performed solidly since opening and on average, throughout the Christmas and New Year period, we had over 500 people in the showroom daily,” he said. “The showroom is designed to complement our flagship Richmond showroom, keeping with Winning Appliances’ unique multi-sensory shopping experience, offering a curated range of the world’s best appliance brands, in a footprint of 600 square metres.” 14

Appliance Retailer February / March 2020

The Richmond and Chadstone showrooms were the first to be designed using a neuroscience-based approach. “When we designed our flagship Richmond showroom, the layout and product selection was based on an understanding of our most important customer segments, their needs, wants and personal styles. While the footprint of Chadstone is smaller than Richmond, the same design approach, objectives and customer journey have been carried over,” Winning explained. “Due to the smaller floor plate in Chadstone, we worked together closely with our valued brand partners to create unique state-of-the-art displays, which showcased the latest technologies and designs. Our three lifestyle kitchens also

1: Smeg display in Winning Appliances Chadstone 2: Smeg, V-ZUG and Gaggenau displays in Winning Appliances Chadstone 3: One of three lifestyle kitchens in Winning Appliances Chadstone with Pitt, AEG, Asko, Fhiaba, Liebherr and others. 4: ILVE display in Winning Appliances Chadstone Photo credit: James Greer

“

While the footprint of Chadstone is smaller than Richmond, the same design approach, objectives and customer journey have been carried over.

”

include curated appliances from numerous world leading appliance brands, ensuring that customers walking into the Winning Appliances Chadstone showroom, can view and interact with the latest and best appliances from around the world.” Stanley Yohanes was appointed showroom manager at Chadstone, bringing an extensive career in luxury fashion, for the likes of Burberry, Giorgio Armani and most recently with Ermenegildo Zegna, as flagship store manager. He is supported by 12 team members. When asked if there is consideration for other showrooms in a similar shopping centre or small format footprint, Winning said there were no immediate plans, but the retailer is “always open to opportunities”. As for the group’s pipeline for 2020, “We will continue to focus on innovating the shopping experience to achieve our company mission to provide the best shopping experience in the world. “A core focus will be the continuous roll out of our Winning Academy programs for our product experts, to ensure they are equipped with the best skills necessary to provide exceptional customer service”. The retail industry has been challenging for some but Winning Appliances has achieved consistent solid doubledigit sales growth for December and January, according to Winning, and currently has a Net Promoter Score (NPS) of 78.7, which is significantly higher than the average for Australian retailers of 12. “Retailers that don’t have a unique customer offering and continually innovate the shopping experience will find it difficult to compete. Amid the challenging market conditions, I am proud that at Winning Appliances, we continue to keep our foot on the pedal to innovate the shopping experience and go above and beyond for our customers,” he said. AR www.applianceretailer.com.au

AR CES REPORT

CES 2020 Report

The annual Consumer Electronics Show (CES) in Las Vegas is the ultimate platform for suppliers to showcase their latest tech and appliances for the year ahead. Emily Bencic shares her top picks from the show floor. JBL

Harman announced its entry into the gaming category with the JBL Quantum gaming headphone range, including the first gaming headphones with active noise cancelling, making their debut at CES with global availability, including Australia, from April 2020. The range consisting of seven models, includes wired and wireless variants designed for casual gamers and competitive gamers with prices expected to start from $59.95 with the most premium model sitting at around $399. JBL QuantumSurround sound technology is designed to add wider, more realistic spatial sound for improved game immersion. The flagship headset, Quantum One, also has built in JBL QuantumSphere 360 technology with proprietary algorithms and integrated head tracking sensors. JBL will also launch the Live 300TWS true wireless inear headphones and Tune 220TWS true wireless earbuds in Australia in April 2020. The JBL Live 300TWS offers JBL Signature Sound, IPX5 water resistance, built-in dual microphone and over 20 hours of combined playback time with charging case. It is Google Assistant and Amazon Alexa compatible and features Ambient Aware to hear background noise and TalkThru technology to amplify speech at the touch of an earbud. The JBL Tune 220TWS with JBL Pure Bass Sound, 12.5mm driver, access to the native voice assistant on a user’s Android or iOS device and hands-free stereo calling capabilities. Designed for all day use, the 220TWS is engineered with an ergonomic design for comfort and offers 19 hours of combined playback time with its matching charging case.

Appliance Retailer February / March 2020

TCL

TCL used CES to preview three new TCL-branded devices, the TCL 10L, 10 Pro and the company’s first 5G device, the 10 5G. The devices will officially launch at Mobile World Congress in Barcelona and will be available in Australia before the end of the year with pricing to be confirmed. Each of the new TCL smartphones feature the company’s new design for 2020, which includes quad-rear cameras – a main, macro, ultra-low-light and ultra-light cameras, as well as TCLmade displays. They will also offer TCL’s NXTVISION visual technology, a proprietary advanced display optimisation and camera technology for enriched colour, clarity and contrast enhancement in real-time. The TCL 10 Pro is the first TCL device to sport the company’s edge AMOLED display, made possible through TCL Communication’s sister company, TCL CSOT, which also develops panels for TCL televisions. At CES, TCL also took the wraps off its latest QLED TV line-up, unveiling three new models – the 8K QLED X9 in the X Series and the C815 and C715 in the C Series. The range is expected to launch in Australia in April. The 8K QLED X9 will be available in 65- and 75-inch, feature Quantum Dot display technology and Dolby Vision and Dolby Atmos. It offers local dimming technology for enhanced contrast and more vivid images. The C815 in 55-, 65- and 75-inch and the C715 in 50-, 55- and 65-inch feature Quantum Dot display technology, are powered by Dolby Atmos, supported by Dolby Vision, and deliver 4K HDR imagery. In addition, smart functionality is powered by TCL AI-IN and the latest Android OS. Both the X Series and C Series incorporate far-field voice control for users to interact with their TVs using their voice.

SAMSUNG

BELKIN

Following its initial foray into the audio market with the release of the Rockstar headphones last year, Belkin has expanded its audio offering with the first of its kind SoundForm Elite Hi-Fi Smart Speaker + Wireless making its debut at CES. Developed in partnership with premium audio brand, Devialet, the speaker is the beginning of a larger audio portfolio. Featuring Devialet's patented SAM (Speaker Active Matching) technology, the speaker renders the original intent of the content creator. Devialet’s signature woofer configuration cancels any vibrations while ensuring a deep sound with bass and allows for a steady wireless charging experience for Qi-enabled devices up to 10 watts. The speaker combines high-fidelity sound of up to 90dB SPL of maximum volume, fast wireless charging and integration with Google Voice Assistant. Belkin’s connected home division, Linksys, is prepared for wider adoption of 5G with four 5G innovations presented at CES. This included the Linksys 5G mobile hotspot designed for fast, seamless connectivity at home or on the go with an added USB port for Quick Charge capabilities; the Linksys 5G modem for access to 5G broadband speeds at home and the ability to add Intelligent Mesh technology with Linksys Velop systems; the Linksys Velop 5G mesh gateway that combines 5G networks with Linksys Intelligent Mesh technology and AX/Wi-Fi 6 in a two-inone modem and router solution, and the Linksys 5G outdoor router that taps into millimetre wave 5G network and 10Gbps wired connection for fast internet. Linksys is also expanding its Wi-Fi 6 portfolio with the dual-band mesh Wi-Fi 6 router and Velop Wi-Fi 6 system for the latest Wi-Fi standard and Intelligent Mesh technology with internet speeds up to four times faster, more coverage and increased reliability.

Samsung will bring its rotating Sero TV (Sero meaning vertical in Korean) to Australia in Q2 2020. The Sero can pivot between horizontal and vertical orientations, similar to a smartphone or tablet. The TV’s display orientation technology connects with a user’s smartphone to display content in traditional horizontal format as well as vertical format, ideal for social media channels, YouTube and personal photos and videos. With Tap View technology, users can simply tap the TV with their smartphone and content will be mirrored so when the smartphone is rotated to horizontal or vertical orientation, the screen will follow. The Sero has wheels at the bottom of its base so it can be easily moved around the home. Alongside the Sero TV, Samsung unveiled its latest QLED 8K TV – the Q950 – with an infinity screen that produces a screen to body ratio of 99% and measures just 15mm in width. Samsung Electronics confirmed that the Q950 will be available in Australia by mid-2020 in three sizes: 65-, 75- and 85-inch. The Q950 is equipped with an AI Quantum Processor 8K to upscale non-8K content and Adaptive Picture technology that optimises the screen based on ambient conditions and individual images. There are speakers on every side of the display and sub woofers in the back, as well as premium sound features including Q-Symphony, Object Tracking Sound+ (OTS+) and Active Voice Amplifier. In home appliances, Samsung showcased its first customisable refrigerator – Bespoke – which first debuted at the Samsung Digital Plaza event in June 2019. Samsung Australia has confirmed that the refrigerator will launch in Australia in 2020. The refrigerator will be available in eight different sizes with the ability to alternate compartments between being a fridge or freezer, and nine different colours with three door texture options.

www.applianceretailer.com.au

AR CES REPORT

LG will roll out a 77-inch 8K OLED TV, as well as 75- and 65-inch 8K Nano Cell TVs in mid-2020, with additional models to be confirmed. At CES, LG reaffirmed that its OLED 8K and 8K Nano Cell exceed the 8K Ultra HD definition set by the Consumer Technology Association (CTA) certified by independent labs and this certification will be used in marketing material. LG 8K TVs support content sources from HDMI and USB inputs, which will include 8K game consoles from Sony and Xbox, as well as 8K content streaming from major providers including YouTube. The key feature in the premium OLED and Nano Cell models of the 2020 TV range is the Alpha 9 Gen 3 AI Processor. The new processor now features Auto Genre Selection that recognises the type of content being watched whether its sports, movies or gaming and automatically applies picture settings to optimise the viewing experience. LG also confirmed that its rollable 4K OLED R 65-inch TV initially previewed at CES 2019 will launch globally in 2020, including in Australia in the second half. In floorcare, LG is adding to its CordZero vacuum cleaner range with the new CordZero Robotic Mop. Australian pricing and availability are yet to be confirmed. The new Robotic Mop

HISENSE

The new Hisense Series X ULED XD with Dual Cell technology claims to challenge black levels achieved by OLED TV technology. The ULED XD utilises two 4K panels precisionbonded together – one greyscale or monochrome layer that controls luminance and a second layer that controls colour, enhanced by Dolby Vision HDR. The greyscale layer effectively blocks light from pixels that need to be darker, creating more than two million dimming zones. Hisense’s 2020 TV range will be rounded out by the Series Q9 ULED 8K TV and Series Q8 ULED 4K Quantum Dot TV. The Series 9 8K ULED TV features Full Array Backlight, Dolby Vision HDR and proprietary Hi-View Engine, enabling AI-powered upscaling of low-resolution content to 8K from a variety of sources. The Series 8 ULED 4K TV also features Dolby Vision

Appliance Retailer February / March 2020

features LG’s proprietary Power Drive Mop technology also found on the CordZero A9 Ultimate and A9 Pro handsticks. The Robotic Mop boasts power drive dual spin mops and a frontmounted Dual Eye camera to accurately detect and recognise its surroundings to avoid collisions with household furniture and pets. LG customers who already have the CordZero R9 robot vacuum can connect it with the new CordZero Robotic Mop via Wi-Fi. Once the R9 has completed vacuuming, it will notify the Robotic Mop with information on areas that require mopping.

HDR and Quantum Dot with a unique design that includes Floating Edge screen and Folded Aluminium stand. Hisense will also launch its 4K Ultra HD Smart TriChroma Laser TV with HDR in Australia in 100-, 120- and 150-inch screen sizes with pricing yet to be confirmed. Leveraging Hisense’s proprietary X-Fusion Laser Light Engine, the 4K TriChroma Laser TV uses three independent lasers – red, blue and green – to achieve REC.2100 colour space with HDR extensions, covering over 90% of the colour space perceivable by the human eye. This results in the best picture quality and largest array of colours available on a Laser TV. It also has 13 built-in speakers powered by Dolby Atmos, dbx-tv technology and wireless subwoofer, in addition to utilising JBL Cinema Sound system.

FEATURE

Home CafÃ© FULLY AUTOMATIC, MANUAL & POD COFFEE MACHINES PLUS ACCESSORIES

AR HOME CAFÉ

COFFEE MACHINES still delivering strong and consistent growth BY EMILY BENCIC Whether it is fully automatic, manual or single serve, coffee machine sales continue to go from strength to strength. With the resurgence in drip filter coffee and growing addition of coffee machine accessories such as grinders and milk frothers, consumers have more choice than ever before. The key drivers of category growth are demand for café quality coffee experiences in the comfort of the home and the ability to personalise coffee recipes by customising bean type, strength and quantity, as well as milk foam and temperature. Previously this may have appeared intimidating for consumers but with the latest technology, some of the guesswork has been taken out. One retail group has observed an increase in average sell price (ASP) as consumers opt for better quality ‘barista’ style automatic or manual machines that allow for this customisation. And there remains huge opportunity for further growth with only around 50% of households regularly using a coffee machine and instant coffee is still a popular choice.

“

A new feature in the Jura product mix is Automatic Grinder Adjustment (A.G.A.) with self-adjusting grinders designed to extend the service life of the machine.

”

JURA

Melinda Nuzzaco Marketing Executive The continued success of the S8 – Jura’s bestselling coffee machine for the majority of 2019 – confirmed a strong appetite for premium mid-line machines, according to Jura’s Melinda Nuzzaco. “The category is looking healthy with the consumer buying cycle in full evolution with key segments of the market coming to Jura to upgrade an existing coffee system,” she said. Automation continues to trend strongly with internal Jura research indicating preference toward automatic coffee machines as they provide the easiest route to quality coffee and value convenience. A new feature in the Jura product mix is Automatic Grinder Adjustment (A.G.A.) with two self-adjusting grinders designed to extend the service life of the machine and avoid early deterioration from long-term use.

PROMOTION: Jura will run a gift-with-

purchase promotion valued at $200, including a combination of coffee, crockery and accessories, to coincide with Mother’s Day.

Jura GIGA 6

`Two specialty coffees can be made simultaneously `Automatic Grinder Adjustment (A.G.A.) for precise grinding `Large 4.3-inch high-resolution touchscreen colour display with AI `Prepare Spanish cortado coffee – blend of aromatic espresso and smooth, fine milk foam RRP: $6,590

Another new feature, unique to the Jura GIGA 6, is the ability to prepare a cortado – the Australian equivalent of a piccolo. It is the only machine in the Jura range that can make a short, milk coffee with Pulse Extraction Process (P.E.P.) espresso. Artificial Intelligence (AI) is also finding its way into the operation of the home, kitchen and now the coffee machine. “AI allows the coffee machine to identify personal preferences of every household and adapts the start screen automatically. An algorithm continuously monitors drinking habits and only displays favourite coffee beverages with no need for further programming. This makes the machine more intuitive to operate.” AR

AR HOME CAFÉ

NESTLÉ

Bryan Win Marketing Manager The in-home coffee market is being driven by premium products with growing expectations for a high quality, authentic, engaging and innovative coffee experience at home, Nestlé’s Bryan Win said. “Cafés provide the benchmark for authentic and quality coffee experiences, so consumers are increasingly seeking this same experience in the comfort of their home,” he said. However, instant coffee remains the most popular coffee segment with 65% of coffee consumed at home being instant. “This provides an opportunity for retailers to trade-up consumers. We are already seeing more Millennial customers entering the category with a capsule machine rather than instant coffee.”

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In 2020, a key focus for Nestlé will be the acceleration of the Starbucks brand within electrical retailers.

”

Starbucks Coffee Capsules for NDG System

`100% Arabica coffee `100% ethical sourcing `Specific Starbucks coffee roasting profiles `Premium positioning through pack design and pack format RRP: $8.50 per pack of 12 capsules

Nestlé research has shown that capsule, solo traditional and fully automatic coffee machines grew 6% in units for the year to November 2019, but single serve capsule machines experienced a 4% decline in units over the same period. In 2020, a key focus for Nestlé will be the acceleration of the Starbucks brand within electrical retailers. The Starbucks by Nescafe Dolce Gusto (NDG) range of coffee capsules launched into market late last year with six signature flavours. Each capsule is recyclable and made from 100% high quality Arabica coffee. New in-store execution items including machine plinths, capsule towers and upgraded in-store demonstration units were rolled out to support the launch, focusing on the idea that ‘Starbucks Coffee Is Coming Home’. This year, more permanent in-store displays will be rolled out along with additional Starbucks products. “Starbucks is an iconic coffee brand recognised around the world, so we aim to make Starbucks more central to our plans and use it as a beacon to draw shoppers into stores,” Win said. AR

Appliance Retailer February / March 2020

Coffee pleasure –

freshly ground, not capsuled.

Roger Federer Greatest tennis champion of all time

Featuring state-of-the-art JURA technologies, the new GIGA 6 inspires even the most discerning coffee lovers and design connoisseurs – like Roger Federer. With two electronically adjustable ceramic disc grinders, two pumps and two heating systems, the GIGA 6 can prepare two speciality coffees simultaneously. A total of 28 different specialities can all be prepared to perfection. When it comes to trend specialities, the GIGA 6 is truly groundbreaking: coffee aficionados can now prepare the perfect cortado at the touch of a button. The large 4.3" high-resolution touchscreen colour display featuring artificial intelligence makes for simple, intuitive operation. JURA – If you love coffee. www.jura.com

AR HOME CAFÉ

SMEG

Arthur Banbas National Manager – Small Domestic Appliances With café culture continuing to thrive and Australian consumers seeking a more premium coffee experience at home, coffee grinders, milk frothers and coffee accessories are gaining popularity, according to Smeg’s Arthur Banbas. “Following the success of our award-winning espresso coffee and drip coffee machines, Smeg has created a complementary coffee grinder and milk frother, both launching in four colours – pastel blue, black, white and cream,” he said. “This responds to consumer demand for choice, as well as a desire to replicate a café quality experience at home using appliances and accessories that perform as well as they look.” Smeg’s espresso coffee machine produces coffee from ground coffee and easy serve espresso pods, while Smeg’s drip coffee machine features a digital timer with auto start function, so users can wake up to the aroma of freshly brewed coffee. Available in seven colours including a brushed steel finish, to suit any kitchen. Smeg’s new milk frother has an induction heating system and removable, dishwasher safe jug. It is ideal for cappuccino, latte macchiato, flat white and instant drinks such as hot chocolate.

Smeg Coffee Grinder

`Integrated antistatic system for full flavour `Stainless steel conical burr grinder, removable for easy cleaning `30 grinding steps in three segments: fine (espresso), medium (drip) and coarse (French press) `Eight pre-set functions; single and double espresso and two to 12 cups for drip coffee/French press RRP: $349

With the launch of Smeg’s conical burr coffee grinder, consumers can sample a range of beans or create their own blend at home. The grinder features a built-in antistatic system to ensure full flavour, offers 30 grinding steps in three macro segments – fine for moka and espresso, medium for drip coffee and coarse for French press coffee, and eight pre-set functions including single and double espresso and two to 12 cups for drip coffee and French press. As for category challenges, the biggest concern is market saturation with increasing choice, which can be overwhelming for consumers and result in a gap between expected performance and true quality and features. “Smeg’s offering – espresso using pods or ground coffee and a drip coffee machine that has coffee ready in the morning – satisfies this requirement; delivering not only guaranteed performance and many features but machines that are easy-to-use coffee solutions for true connoisseurs.” AR

PROMOTION: With the purchase of a Smeg

espresso coffee machine (ECF01), consumers will receive a bonus barista pack, and with the purchase of a Smeg drip coffee machine, consumers will receive a bonus 500g coffee pack. Both promotions run from 1 April to 31 May, 2020.

Appliance Retailer February / March 2020

NESPRESSO

falls, this presents an opportunity for retailers to communicate time and money savings from making coffee at home, in addition to convenience and customisation.”

Jeff Wong Marketing and Communications Manager Coffee machines continue to enjoy healthy growth, particularly within the portioned segment, which accounts for more than one in two espresso and single serve filtered coffee machines sold, according to Nespresso’s Jeff Wong.

The latest product release from Nespresso is the Creatista Pro coffee machine featuring an interactive colour touch screen with visuals to guide preparation, save personalised beverages and perform coffee extraction and milk preparation simultaneously.

“Nespresso helps drive the single serve category with the introduction of new technology and strong promotional activity at key buying periods,” he said. Many consumers seek a coffee machine that can provide versatility and ease of use at an affordable price point and this can be found in the Vertuo portioned coffee system with five different cup sizes at the touch of a button. There is also strong demand for machines in the mid-high price segment, such as the Creatista Pro and Gran Lattissima, designed for consumers looking for increased functionality. “Nespresso portioned coffee systems are an ideal solution for consumers who want quality, consistent coffee with no fuss or need to clean up.” Although the current macroeconomic climate is posing a challenge for many appliance categories, it may pave the way for increased coffee consumption at home and in turn, more machine sales for home use, according to Wong. “If discretionary spend on take away coffees, as well as food and beverage more broadly,

“We are seeing strong sell through for this model at the premium end of the market, on account of increased functionality, personalisation and ease of use,” Wong said.

Nespresso Creatista Pro

`Fast three-second heat up `Interactive colour touch screen `Simultaneous coffee extraction and automatic milk texturing `Adjustable coffee volume, milk temperature, milk froth and hot water volume RRP: $1,199

Nespresso is also seeing success from its coffee subscription offering, providing Nespresso customers with an extra 10% coffee credit each month, plus free monthly delivery and best of all, you can cancel at any time. “This is resonating well with consumers who see the value of gaining tangible benefits. Subscriptions have become widespread across telecommunications, streaming, food delivery and digital newspapers, so it made sense for people to have access to a coffee subscription to save on future coffee purchases.” AR

PROMOTION: Nespresso will be offering

two consumer promotions throughout the Mother’s Day sales period from 30 March to 31 May 2020. There will be a $70 cash back promotion on the Vertuo range and VertuoPlus & Aeroccino3 models and up to $70 coffee credit on selected Original Line machines. In addition, consumers can also receive an additional $20 coffee credit when they place their next Nespresso coffee order, providing overall value of up to $90. A complete suite of point-of-sale material, extensive marketing campaign and in-store sampling campaign will support these promotions.

www.applianceretailer.com.au

AR HOME CAFÉ

Sunbeam Café Barista Black EM5000K GAGGENAU

Olya Yemchenko Brand Communications Manager

`One-touch control panel `Cup height adjusting tray `Automatic milk frothing `Removable milk reservoir RRP: $299

There has been a shift to more specialised coffee preferences within the Australian coffee culture, yet most people who consume coffee regularly still prefer to make their coffee at home, was the view from Gaggenau’s Olya Yemchenko. “With Gaggenau built-in espresso machines, consumers can satisfy their coffee preferences at home without the need to search for a barista. Personalisation of up to eight different beverages can be stored, meaning all household members can enjoy their coffee just the way they like it at the touch of a button.” There has also been an increasing focus on design and the integration of built-in appliances in stacked tower or horizontal configurations. “A built-in coffee machine alongside an oven, steam oven and vacuum drawer creates a visually striking assortment while catering to culinary ambitions.” With the Gaggenau fully automatic 400 and 200 series fully automatic espresso machines, consumers can enjoy the benefit of two grinding and brewing cycles while making two cups of coffee simultaneously. With a fixed inlet and outlet water connection, users do not need to fill the water tank or empty the drip tray. If customers opt for a water tank instead, water levels are automatically monitored alongside the milk and coffee bean dispensers. AR

Gaggenau 400 Series Fully Automatic Espresso Machine CM 470 111

`Aroma brewing technology `Rotary knob and TFT touch display `Handleless door with automatic door opening `Empty grinding function switches between different bean types without mixing them RRP: $6,999

NEWELL BRANDS

Elena Pintado Senior Marketing Manager – Appliances and Cookware Coffee machines remain a strong growth category within the appliance market, supported by the rise in specialty coffee blends in local cafes and drip filter machines becoming increasingly popular, Newell Brands’ Elena Pintado said. “It is encouraging to see manual espresso machines showing exceptional growth as Australia’s love for coffee continues and consumer expectations increase when it comes to the athome coffee experience,” she said. Coffee connoisseurs seek brands and products that help make the step toward a manual coffee machine easier and less intimidating, and as an appliance that always sits on the kitchen counter, they need to look the part. “Machines that are compact and sleek with on-trend colours are in high demand.” The original EM5000 Café Barista machine is the number three coffee machine in volume terms in the manual espresso category and growing at over 20% year-on-year, according to GfK data. “The traditional manual group-handle gives the user a barista experience, while the automatedmilk function takes the guesswork out of milk heating and frothing making it a great first at-home manual espresso machine. The milkreservoir is easily removeable for storage in the fridge for less milk wastage.” AR

Appliance Retailer February / March 2020

DE’LONGHI

Jessica Hull Category Manager Australia continues to be at the forefront of coffee culture and consumers now have more choice than ever, according to De’Longhi’s Jessica Hull. “This is why De’Longhi provides a solution across all segments from fully automatic and manual to single serve and drip coffee machines,” she said. The strongest trend driving category growth is increased consumer education and greater understanding of the requirements for a perfect cup of coffee. “Our machines are created with personalisation at front of mind. In fully automatic machines, all aspects can be customised including the type of beans, strength, quantity, milk foam, temperature and recipe at the touch of a button. “Our manual machines are designed for consumers seeking the enjoyment and

De’Longhi La Specialista

`Smart tamping station `Steam wand for full control when frothing milk `Sensor grinding technology for consistent dose grinding `Active temperature control for consistent water temperature RRP: $949

entertainment of the coffee making process, including perfecting latte art. They understand that the correct coffee grind, tamp pressure and boiler system affect the quality of the coffee. With technology such as Sensor Grinding and Smart Tamping, the De’Longhi La Specialista takes out some of the guesswork.” Hull has also observed a resurgence in the drip coffee market with the success of the De’Longhi Clessidra drip coffee machine launched in 2019. “It can prepare two different types of coffee with ease – a lightly balanced traditional drip coffee or an automated pour-over with depth of flavour.” A key challenge for the category is consumers being able to find a coffee machine that best suits their lifestyle needs, which is why De’Longhi tailors its coffee machines to suit all lifestyles. “De’Longhi continues to focus on coffee awareness and education with strong consumer media campaigns during peak periods, bonus offers during gifting periods and an ongoing inhome barista service for premium machines.” AR www.applianceretailer.com.au

AR ROOM HEATING

Make the switch to smarter heating BY KYMBERLY MARTIN

The electric heating market declined in units and value over the last 12 months, by 13% and 14% respectively. While the category benefited from an end-of-season unit spike in August/September the volume sold in key periods were below last year, according to the latest data from GfK, with the majority of heating types affected during the season downturn. And more consumers are coming to the â€˜smart home devicesâ€™ party with Amazon Alexa and Google Home as Wi-Fi is now a popular feature when it comes to controlling household air conditioners.

Appliance Retailer February / March 2020

MITSUBISHI HEAVY INDUSTRIES

Adrian Brown General Manager Sales & Planning

MITSUBISHI ELECTRIC

Garth Hickey National Retail Sales Manager With unpredictable weather patterns recorded around the country over the last 12 months, reverse cycle air conditioning as a source of year-round comfort has come into its own. This provides retailers with an opportunity to provide personal comfort solution to consumers,” Mitsubishi Electric’s Garth Hickey said. “While air conditioning sales in winter can be somewhat reactive to the weather, we are seeing consumers more considered about their purchase. Consumers in the replacement market use the benefit of hindsight to select models and brands more in tune with their demands for high performing and reliable systems.

Mitsubishi Electric Reverse Cycle MSZAP25VGD

`Night mode `Ultra-quiet in heating mode at 18 dB(A) `Dual barrier coating keeps unit cleaner for longer RRP: $1,350

Consumers are also looking for comfort when the family is sleeping. This means air conditioners need to be quieter both inside and outside the home, so as not to disturb their sleep or bother neighbours. Mitsubishi Electric included a night mode into the MSZ-AP series which does both.

And he said the strongest trend is coming from consumers valuing brands and their reliability. “Over the last 12 months, MHIAA was recognised by CHOICE as the ‘Best Brand of Air Conditioners’ for both 2018 and 2019, and the 2019 ‘Canstar Blue Most Satisfied Customer’ award. These two awards and their test reports highlight the importance consumers are increasingly placing on brands that are considered not only top quality, but also reliable and easy to use, going beyond just heating and cooling, offering customers a full range of features and functions designed to meet their needs and lifestyle,” Brown said. He believes energy efficiency is a topic that all air conditioning manufacturers must consider when developing their heating solutions as consumers become increasingly aware of the energy efficiency of their units and what it means, not just for their household bills, but also for the environment.

“With some regions continuing to experience increasing gas costs, we have noticed an uptake for air conditioning systems being used as a yearround solution for both heating and cooling and expect further growth in this category.” Research conducted by Mitsubishi Electric found the level of concern for most Australians about the cost of energy is growing, up one percentage point from last year. The study also found that Australians consider electric heaters the biggest contributor to high energy usage. Consumers should expect up to 47% energy savings on new air conditioning systems, compared to older models. “That’s the message Mitsubishi Electric is promoting for year-round comfort through various promotional activities,” he said.

Room heating has always been a strong category for Mitsubishi Heavy Industries Air-Conditioning Australia (MHIAA). “With climates continually changing, we are seeing colder temperatures across the board and in some parts of the country, longer periods where room heating appliances are required,” Adrian Brown said. “As a result, demand for reverse cycle air conditioning for these areas has increased and with it, the need for manufacturers to develop suitable solutions to meet the needs of Australian consumers.”

MHIAA Avanti Plus Reverse Cycle SRK20ZSXA-W

`7-star heating and cooling energy rating `LED brightness adjustment perfect for bedrooms `Wi-Fi control compatible with Google Home and Amazon Alexa RRP: N/A

“As demand grows for energy efficient products, manufacturers must ensure they are designing and developing products that meet consumer needs.” On the technology front, there is a growing requirement for voice command capabilities and integration with smart home devices. AR

PROMOTION: Following on from the

successful ‘Stay Cool on Us’ summer activity MHIAA will look at various forms of promotions throughout winter.

Mitsubishi Electric air conditioners connected with built-in or optional Wi-Fi are now voice control compatible when linked to Amazon Alexa or Google Home smart devices. AR www.applianceretailer.com.au

AR ROOM HEATING

Fujitsu General Multi-System

Ènergy management settings Ìndividual room temperature control Ùp to six units to one compact outdoor unit RRP: N/A

FUJITSU GENERAL

George Tsiotras National Retail Manager Households buying air conditioning systems are generally influenced by the weather, and yearon-year the category experiences sales peaks and troughs, and this will continue as the Australian climate remains unpredictable, according to George Tsiotras. However, when making a significant investment such as an air conditioning system, consumers need to be presented with a variety of options, and Fujitsu General addresses this with a wide selection of models, systems and designs to meet different home layouts, lifestyle requirements and budgets, he said. â€œConsumers continue to want high quality, energy efficient products that represent value for money and, as a result, reverse cycle air conditioning systems dominate the category. In retail, split systems continue to outperform other air conditioning solutions however there is still a growing interest in multi systems as consumers can now find a whole home solution in retail channels.â€? When it comes to challenges Tsiotras said while consumer sentiment remains low, which can impact categories with higher price points, consumers generally approach the purchase of an air conditioning system as a long-term investment that adds value to their property, which helps keep the category buoyant. As for a hero product he said it is hard to go past the Fujitsu General multi-systems that allow consumers to heat and cool up to six rooms from one compact outdoor unit, without compromising outdoor space. It offers flexibility for modern home interiors, as well as saving space outdoors. Each air conditioning unit is independently controlled using individual unit remotes to provide indoor comfort when and where it is required. AR 32

Appliance Retailer February / March 2020

OLIMPIA SPLENDID Peter Burnham Product Manager

Italian brand Olimpia Splendid is releasing a new suite of fan, ceramic and column heaters for winter 2020. The range comprises the 2000W Caldo Relax fan heater with three levels of comfort control and compact design, retailing at $59. The 2000W Caldostile D and 2200W Caldostile DT ceramic fan heaters each with 90 degree oscillation for increased heat diffusion, LCD touch display, integrated timer, room and safety thermostat, fan only and anti-frost functions and tip over switch, are priced at $159 and $229 RRP respectively. There are three column heaters including the 1500W Caldorad 7, the 2000W Caldorad 9 and the 2400W Caldorad 11. Features common to all three include digital controls with LCD displays, 24-hour timer and silent operation, with RRPs from $179 to $249. The heaters will be available through The Good Guys, Harvey Norman and JB Home. AR

Olimpia Splendid Caldostile D Ceramic Fan Heater `LCD touch display `Remote control and integrated timer `Fan and anti-frost functions RRP: $159

MSZ-AP Series

MSZ-AP25~

Live in Ultimate Comfort Why Choose the MSZ-AP Series? Mitsubishi Electric MSZ-AP series is a wall mounted split system that is engineered for high performance and utilises a low GWP R32 refrigerant. Models range from 2.5 to 7.8kW, so there is capacity to suit most cooling and heating requirements around the home. It also features a new streamlined design to blend in with most decor. Features: » Dual Barrier Coating reduces dust and greasy dirt from collecting in the air conditioner. » Vertical and Horizontal Vanes allows for airflow direction to be adjusted via the remote control. » Wi-Fi Control* with Amazon Alexa and Google Assistant capability. *Optional upgrade adapter required per unit.

Contact your local Mitsubishi Electric Sales Representative for more information

Phone:1300 280 625

AR ROOM HEATING

DIMPLEX

Stacey Pogorecki Product Manager Seasonal & SDA The entire Dimplex portable heating range has been refreshed for the 2020 winter season, complete with new-look branding. It will see 75% of the company’s column heater range now oil free and featuring turbo fans, which is unique to Dimplex, Stacey Pogorecki said. “Oil free technology is not only better for the environment, it is also faster to warm up and lighter in weight, making it easier to manoeuvre. “

Teco Designer Series Reverse Cycle Split `High density filtration `5-Star 2.5kW cooling/ 2.5kW heating `Gold Fin Protection on outdoor and indoor units RRP: $1,099

On top of that, Dimplex column heaters will carry a seven-year manufacturer’s warranty. “Our aim is to continually source the best technologies, so the consumer reaps all the benefits,” she said. In other news, the Dimplex range of ceramic fan heaters comes with brushless DC motors, which are said to be more efficient and quiet.

TECO

Trevor Francis National Business Development Manager A major issue still impacting the air conditioning category is the rising cost of energy. “Getting the message across as to how much more efficient the current air conditioning product is compared to older units is definitely boosting the replacement market,” Teco’s Trevor Francis said. Teco recently launched a new website that showcases the diversity of its business, from industrial to commercial and domestic products. “This investment is proving to be a huge benefit for both consumers and resellers. A modern website encompassing detailed product information and fast downloads reinforces our status in the Australian market,” he said. “Our preferred dealer locator on each product page is getting good consumer reviews as it is easy to use but concise in presenting stockists and their location in relation to the viewer.” The current Teco ranges of inverter split and portable systems incorporate models complete with built-in Wi-Fi. Being able to control air conditioning with these devices is now very high on customer’s expectations, Francis said, while some models also allow control using an Amazon Alexa device. The hero product is the Designer Series of reverse cycle splits featuring a sleek contemporary design, Wi-Fi control built in, I Feel function to allow the room temperature to be sensed from the remote control location and 3D air delivery. AR

PROMOTION: Teco is running a 7-year

warranty on the Designer series models to the end of March 2020.

Appliance Retailer February / March 2020

Dimplex Taylor Mini Suite Firebox TYL15-AU

`Ready assembled to plug in and go `1.5kW fan heater with choice of heat settings `LED flame effect can be used independently of heat RRP: $999.95

Dimplex is also developing and building on its electric fire range. Off the back of the success of the mini electric fire suites launched last year, the company has developed another model. Called Taylor, it fits into the ‘mini suite’ category designed with the bestselling traditional Optiflame mantel suites in mind, in a much smaller footprint. “We want our electric fires to be accessible to all budgets and dwelling types so while our larger mantel suites are popular, we improve and refresh designs to keep up with trends. We have another two full-size, fully assembled models launching, the Atlantic with Optiflame technology and the Huxley featuring a Revillusion firebox.” AR

Australia’s best air-conditioner brand two years in a row

MHIAA is proud to have been recognised by CHOICE® as Australia’s best brand of air-conditioners for the second year in a row. Alongside our 2019 Most Satisfied Customer Award from Canstar Blue, we continue to strive to be one of the country’s most trusted brands and deliver reliable products that outlast and outperform.

mhiaa.com.au | 1300 138 007 Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd.

AR ELECTRIC BLANKET

The latest product innovation in electric blankets

Onkaparinga Waterproof 2-in-1 Electric Blanket

`Nine heat settings `Three-year warranty `Cotton quilted waterproof top layer `Adjustable digital timer with auto off function RRP: From $239.95

BY KYMBERLY MARTIN

This report takes into account factors influencing growth of the electric blanket category. These include reliability, performance and ease of care, together with safety protection such as over-heat and auto-off. There is a growing focus on product innovation that is emerging in this season's new product lineup such as Wi-Fi for controlling the blanket remotely with a smartphone app. Also becoming more important are bedding materials made with natural fibres. To keep those electricity bills down, electric blankets and throws are also in demand as replacements or to accompany heating appliances.

JASON & ONKAPARINGA

category with yearly recalls, while Onkaparinga remains product-recall free. Electric blankets are one of our strongest product categories.”

Zane Nawrocki Sales and Marketing Manager The electric blanket category requires strong research, product development and the backing of a reputable brand to have an impact, according to Zane Nawrocki. “With our background in bedding the move into the electric blanket category is one we believe we can expand on.” He said new Onkaparinga and Jason products expected to hit retailer’s shelves in time for winter will assist in growing sales that have been increasing year-on-year. “Imported inferior product is having a negative impact on the

Nawrocki said the popularity of multi-purpose products has been strong in the past, and this trend provides value for customers knowing they are purchasing an item for year-round use. “Consumers are looking for multi-purpose bedding items such as waterproof underlays, waterproof mattress toppers and waterproof electric blankets. All of these items offer the customer the opportunity to purchase one product rather than add multiple layers to their beds.”

Jason Bamboo Fully Fitted Washable Electric Blanket `10 hours auto-off function `Safety over-heat protection `Fully fitted polyester 50cm skirt `Seven heat settings with detachable controller RRP: From $259.95

Appliance Retailer February / March 2020

Technology like digital controllers and added safety features such as auto off are delivering greater ease of use and peace of mind to users. The new Onkaparinga waterproof 2-in-1 electric blanket will be available in queen and single sizes with a quilted waterproof layer of comfort attached to the nine-heat setting washable electric blanket. The Jason brand has also grown to be a key supplier in the electric blanket market, supplying to retailers and online, Nawrocki said. The popularity of natural fibres in bedding in the last few years has resulted in substantial growth in customer’s preference for natural materials in electric blankets. AR

BREVILLE

Nicolas Cauzac Category Manager Home Appliances Despite increasing electricity prices and generally poor thermal housing insulation, Australian households still consider heated blankets a good alternative to heaters, or a complement to them when it comes to staying warm, was a view of the category from Breville’s Nicolas Cauzac. “New apartments fitted with large, sealed window walls are acting like greenhouses and are usually 10 to 15 degrees warmer than the outdoors, which makes them more reliable to air-conditioners to cool down during summer time, but also less in need for heating in winter,” Cauzac said. The control of individual heat zones that made its way into the category with the BodyZone by Breville model also gives users unprecedented comfort, with individual heat settings for each side of the bed, as well as for the upper and lower body. Like many other categories, seasonal products, such as heated blankets, add significant benefits in getting better interaction with users, according to Cauzac. A first for the industry will be the new BodyZone Connect heated blanket with Wi-Fi connectivity and an app for remotely activating and controlling via smartphone. This product will be launched in March. AR

Breville BodyZone Connect Heated Blanket LZB538WHT

`Removable quilted cotton cover `Stay-fresh anti-bacterial treated `Wi-Fi enabled via BodyZone connect app `Six individual settings for each side, upper/lower body RRP: $299.95

Dimplex Dream Easy Heated Throw DHDEHT `Six heat settings `Charcoal flannel fleece `Three-hour auto-off timer `Easy to read LED power setting RRP: $79.95

DIMPLEX

Stacey Pogorecki Product Manager Seasonal New models to be launched under the Dimplex DreamEasy range comprise three sizes, single, queen and king, in fully fitted, non-woven polyester with easy to use and read controls, which are independent for queen and king blankets. To top off the range is the DreamEasy Heated Throw in a dark charcoal plush flannel fleece fabric. “Dimplex has fine-tuned the model to be slightly larger in size with additional heat settings for controlled consumer comfort,” Stacey Pogorecki said. “And this is our hero room heating product.” All models in the DreamEasy range carry double safety protection with specs including over-heat and auto-off timers, as well as removable controls for machine washing. AR www.applianceretailer.com.au

AR FLOORCARE

Sticks and robotics continue to stand centre stage BY EMILY BENCIC The floorcare market experienced a 4% increase in value and 2% decline in units sold in the 12 months to October 2019, GfK data has shown. Value was primarily driven by stick vacuums, robotics and wet and dry models. In the stick vacuum sub-category, lightweight design and increased suction power were key. In robotics, connected technology led the way with almost three-quarters of units sold now featuring smart connections. Despite the barrel category continuing to experience declines, it has seen some signs of recovery in recent months.

Appliance Retailer February / March 2020

TECHTRONIC INDUSTRIES

LG ELECTRONICS

Brad Reed Senior Marketing Manager – Home Appliances Handstick vacuum cleaners continue to be a popular choice among consumers as they have evolved from being used for spot cleaning to being capable of cleaning an entire household with longer lasting batteries, more powerful suction and versatility to clean a variety of surfaces, LG’s Brad Reed said. “Australians are seeking appliances that make everyday tasks easier and less time consuming and manufacturers are now catering to their evolving needs and providing a quick solution to everyday mess,” he said. However, LG recognised a gap in the market with many handstick vacuum cleaners providing poor battery life, a power trigger that needs to be held down during the clean and weak suction power. In response, the LG CordZero handstick vacuum range was developed. “With the dual battery pack, the CordZero handsticks deliver a combined runtime of up to 80 minutes, the one touch control trigger removes the need to hold down the button to power on and reduces wrist strain, and AeroScience technology offers good suction through a smart inverter motor,” he said. Another key trend witnessed by Reed is demand for devices that clean more than the floor such as windowsills, ceilings, soft furnishings, bedding and vehicles. “This led to the development of tools and attachments, such as the Power Drive Mini attachment included with the LG CordZero A9 Pro, designed to remove dust, dirt and pet hair from soft furnishings without tangling thanks to brushless technology and a motorised rubber roller.” With such a wide variety of vacuum cleaners for consumers, the purchase decision can become confusing with various cleaning demands across different households, posing a challenge for consumers. “Our CordZero handstick vacuum range addresses pain points when it comes to runtime, suction, as well as tools and accessories. LG also offers a 10-year warranty on the smart inverter motor, 12-month warranty on the batteries and two-year warranty on parts and labour for added peace of mind.” AR

LG CordZero A9 Ultimate Handstick

`Dual batteries `Storage stand `One touch control `Power Drive MOP nozzle RRP: $1,199

Craig Knighton Category Marketing Manager – Floorcare Stick vacuums have evolved to become a whole home floorcare solution and cordless technology gives consumers the choice of how and when to clean their floors, according to Techtronic Industries’ Craig Knighton. “Battery technology has improved, allowing for quicker charging, longer runtime and lightweight design,” he said. “However, there remains a sizeable consumer group that prefer the performance, ergonomics and familiarity of corded products such as bagless cylinders, steam cleaners and carpet washers. Although innovation in this category has slowed, consumers demand choice and a clear price and range strategy will be a key brand differentiator in 2020.” Knighton said the floorcare category presents an ideal opportunity to explore connections between busy lifestyles and their impact on health, wellbeing and quality time. “Floorcare products can fuse health, hygiene, convenience and labour saving – a fertile ground for innovation.” The biggest challenge in the category is compression of retail prices that puts pressure on margins, making return on investment a priority, he said. The latest product release from Techtronic Industries is the Blade 2 VX80 and VX81 which support the flagship Blade 2 Max VX82. AR

Vax Blade 2

`Up to 45-minute runtime `Direct Helix technology that maintains suction `Removable dust bin for hygienic and convenient emptying `Floorhead offers an LED light to illuminate corners or under furniture RRP: $299

www.applianceretailer.com.au

AR FLOORCARE

Electrolux Pure C9 PC91-ANIMA

BOSCH

Maja Pejovic Brand Manager Bosch has seen strong year-on-year growth in the floorcare category, according to Maja Pejovic, particularly in the cordless sector.

`3D fine dust and lifetime HEPA filter `Extra-large wheels and precision handling `155km air speed to efficiently collect dust `Controlled emptying system for hygienic disposal RRP: $599

“Powerful German engineering is at the core of the entire Bosch floorcare range and cordless vacuums are no exception; from the Athlet Ultimate cordless with a runtime of up to 75 minutes to the Readyy’y 2-in-1 cordless with detachable handheld vacuum for added flexibility,” she said. With improved runtime and cleaning efficiency, cordless vacuums continue to be the preferred choice over traditional canister models, and consumers are now more educated on the two types of cordless cleaning – the spot cleaner and the cordless cleaner. “As consumers better understand the difference between the two – the former, ideal for a quick clean in a small area, and the latter, powerful enough to clean the entire house, they can make more informed decisions about which best suits their lifestyle needs.” Another trend observed by Pejovic is the number of consumers downsizing their living spaces, meaning storage is more limited. “The footprint of the vacuum and amount of space needed to keep it when not in use may become a deciding factor in the purchase. In response, the Bosch Unlimited vacuum comes with a wall mounted docking system, while the Bosch Athlet range has a freestanding design, removing the need for a dock even when charging,” she said. Bosch recently introduced the Athlet Ultimate to the Athlet range with a 32.4V battery – the most powerful battery in the range yet, allowing for extra-long runtime of up to 75 minutes. This is combined with an efficient and aerodynamic longlife motor for intensive use. The Athlet Ultimate is Choice recommended. AR

Bosch Athlet Ultimate Cordless BCH732KAU

`SensorBagless technology `Runtime up to 75 minutes `AllFloor HighPower motorised brush `32.4V Bosch lithium ion rechargeable battery RRP: $799

Appliance Retailer February / March 2020

ELECTROLUX

Tanya Mudge Product Line Director Electrolux’s Tanya Mudge said the floorcare category provides a consistent opportunity for products to evolve with multiple cleaning devices in the home becoming commonplace. “For this reason, there will always be room in the market for new demand, if the category continues to deliver technology using consumer led insights to inform product development,” she said. Category growth is being driven by convenience, whether that be a robotic for autonomous cleaning or cordless handstick for easy everyday cleaning. “Consumers like to clean their house in the evening or when they have a spare moment before running out the door.” Just like the wider appliance market, the floorcare category is being impacted by general market conditions, although consumers are willing to spend money on their vacuum as a necessity. “However, manufacturers need to constantly stay on top of consumer trends, demands and new technologies.” Mudge said although not new, technology in robotic vacuums has accelerated quite swiftly. “Improvements to the connected experience has enabled sophisticated interfaces with an app and relevant improvements to the product with features such as virtual walls and scheduling.” AR

Clean up pet hair up to 30% faster.* Athlet Zooâ€™o ProAnimal Cordless Vacuum Take the hassle out of removing pet hair from your carpet, couch and everywhere in between. With flexible movement and a runtime of up to 60 minutes,^ the cordless Athlet Zooâ€™o combines powerful cleaning results with maximum convenience. www.bosch-home.com.au

30 Day Money Back Guarantee Conditions apply.

*Dust pick up in comparison to a 2400 watt vacuum cleaner from Bosch (BGL32400AU) on carpet and hard floor with crevices. ^Operation time varies depending on the model selected.

AR FLOORCARE

“

Robotic vacuum cleaners allow consumers to have an effortlessly clean home.

ECOVACS ROBOTICS

”

Karen Powell Country Manager

The robotic vacuum category is growing rapidly with Australian consumers quick to embrace new and upcoming technology, particularly when it makes everyday life easier, according to Ecovacs’ Karen Powell. “Cleaning the floors has traditionally been a laborious task but robotic vacuum cleaners allow consumers to have an effortlessly clean home,” she said. With the Deebot robotic range, this is supported with voice control via a smart speaker or remotely via a smartphone app.

Appliance Retailer February / March 2020

“We feel that many consumers see this as a useful way to engage in creating a connected home one step at a time and robotics and home automation growing side-by-side into the future.” The latest flagship from Ecovacs is the Deebot Ozmo 950 with upgraded mapping technology designed for split-level homes. When moving between floors, the robot does not need to reset the map. The Deebot Ozmo 950 also includes extra turbo suction, four-stage mopping process, carpet detection and upgraded Smart Navi 3.0 navigation and mapping technology for the robot to scan the home and create a visual map within the Ecovacs app. With a larger battery capacity, it also boasts three-hour runtime and will charge and resume cleaning when it runs low. AR

Ecovacs Deebot Ozmo 950

`Three-hour runtime `Multi-floor mapping function `Ozmo mopping system including a four-stage mopping process `Newly upgraded Smart Navi 3.0 navigation and mapping technology RRP: $999

BISSELL

Chris Egan Managing Director Bissell continues to experience strong growth within its portfolio, which Chris Egan attributes to a sustained marketing program in support of new and unique products. “There is a growing interest in maintaining a healthier home environment and we support this with our Bissell Revolution wet cleaner that is up to 66 times more effective in allergen removal than traditional vacuum cleaners,” he said.

Dyson V11 Absolute Cord-Free

`Features Dyson’s most powerful battery `20% more suction than the Dyson V10 vacuum `LCD screen displays runtime and performance in real time `High Torque cleaner head with Dynamic Load Sensor system

However, category performance has been impacted by media reports of an indifferent retail environment and lower foot traffic in stores. “In light of this, Bissell will focus on sell through support activity.”

DYSON

The Bissell CrossWave established a new wash and vacuum category when first released and continues to be the hero product with more innovation planned over the coming years. Most recently, a cordless model was released to the market.

RRP: $1,249

Company Spokesperson Dyson claims that its Cyclone V10 and V11 cord-free vacuum cleaners have supported value growth in the floorcare category with recent GfK data showing that Dyson Australia remains the number one brand in value for floorcare and small domestic appliances. Since the launch of the world’s first bagless vacuum cleaner in 1993, Dyson has continued to invest in science and technology to re-engineer and evolve its vacuums to solve real problems better. With engineering and testing operations in Malaysia, Singapore, the Philippines and the UK, Dyson is investing in engineering future technologies that solve problems that others ignore. The focus in the design of the Dyson V11 cord-free vacuum was not only improving performance but adding intelligence to genuinely assist cleaning routines. Three microprocessors monitor performance up to 8,000 times per second meaning that suction automatically adjusts depending on floor type, providing the right power. With an on-board LCD screen, users can see the unit’s performance in real time, including selected power mode and remaining runtime second-bysecond. It will also remind users when to clean the filters for optimum performance, inform of any blockages and how to clear them. AR

Another recent launch from Bissell is the SpotClean Turbo that is larger and more powerful than the original SpotClean. Designed to remove spots, stubborn stains and embedded dirt from carpets, rugs, upholstery, mattresses and car interiors, its compact and portable design is supported by Heatwave technology that helps maintain constant water temperature throughout the cleaning process. Other key features include large removable water tanks, a soft-grip handle and a variety of tools and accessories. AR

Bissell CrossWave Cordless

`Wash and vacuum simultaneously `36V lithium ion battery for more than 25 minutes of runtime `Multi-Surface Brush Roll is tangle free for hair up to 20cm in length `Smart-clean fingertip control to switch between hard floors and rugs RRP: $599

PROMOTION: Bissell invests in a multimedia advertising approach with TV infomercials, advertorials, traditional 30 second TV campaigns, comprehensive digital and social media activity, along with in-store demonstrations and merchandising.

www.applianceretailer.com.au

AR MOTHER'S DAY

Small appliances and beauty products set to shine BY EMILY BENCIC IBISWorld research shows that Australian consumers spent on average $78 each on Mother’s Day gifts in 2019, totalling $1.62 billion. This was up from $733 million spent in 2018, according to a Finder.com.au survey. Fashion, beauty, health and wellness tend to be the most popular gift ideas in the lead up to Mother’s Day with the majority of spend occurring in the final week, recent CupoNation Australia sales data has shown. The data also revealed that Father’s Day generates 26% more spend than Mother’s Day, although the number of purchases is 5% more for Mother’s Day. This feature will incorporate the latest small appliance and personal care innovations expected to top the wish list from stand mixers and one-pot wonders to hair dryers. 44

Appliance Retailer February / March 2020

SMEG

Arthur Banbas National Manager – Small Domestic Appliances According to Smeg’s Arthur Banbas, appliances that bring new life to the benchtop have become a popular gifting choice for Mother’s Day and those that are multi-functional are most in demand. “Design and style are prominent purchase factors during the period, with consumers seeking the best of form and function matched with striking colours and unmissable style,” he said. “Smeg is synonymous with an iconic retro look that makes a visual statement in any kitchen. This is showcased by our new stand mixer which features a full colour aesthetic and our multi-purpose hand blender with new food processor accessory.” The Smeg stand mixer is available in red, black and cream, as well as a new all-white body with glass bowl and ice cream attachment. “With the patented flex edge beater, the new stand mixer allows users to perfect pastry or dough, while a flat beater, whisk and dough hook complete the accessory range.” The Smeg hand blender with 700-watt motor adds another splash of colour to the kitchen, available in red, pastel blue, black and cream. AR

TEFAL Tefal Cook4Me+ Connect

`Intuitive and intelligent LCD control panel `Dishwasher safe cooking bowl and steamer basket `Over 100 meals can be cooked in less than 12 minutes `Bluetooth connectivity to download recipes direct from the app RRP: $499.95

Marine Pestel Marketing Director Tefal’s Marine Pestel believes Mother’s Day presents a huge opportunity for the industry as a key selling period for small appliances. “This celebration also leads into winter with food preparation appliances such as pressure cookers and multicookers being in high demand, hence the double opportunity,” she said. In 2019, Tefal focused on time-saving and convenient products and this will continue in 2020 with healthy cooking on the agenda. “Tefal will continue to promote easier ways to create healthy homemade meals and encourage consumers to reduce their consumption of processed food,” Pestel said. “Tefal is exploring more opportunities for health-conscious consumers, developing cooking apps to work alongside its range of pressure and multicookers with a range of recipes and the ability to create shopping lists, making meal planning a breeze.”

Smeg Stand Mixer SMF13WHAU and Ice Cream Attachment SMIC01

Launching in time for Mother’s Day is the new Tefal Cook4Me+ Connect. “Tefal is embracing the trend of offering more services around the products, especially with content such as tips, recipes and additional support through smartphone apps and digital content. The Cook4Me+ Connect is the first smart appliance with Bluetooth connectivity from Tefal. It enables consumers to download new recipes direct to the appliance, monitor and adjust cooking directly from the app.”

RRP: Stand Mixer $739 / Ice Cream Attachment $169

Tefal launched the IXEO All-In-One Solution in 2019 bringing new technology to linen care and now there is a new addition in the range – the IXEO All-In-One Power. AR

`10-year motor warranty `Patented flex edge beater `Glass bowl with 4.8 litre capacity `800-watt direct drive motor balanced with optimum torque

www.applianceretailer.com.au

AR MOTHER'S DAY

GLEN DIMPLEX

Stacey Pogorecki Product Manager – Seasonal & Small Domestic Appliances This Mother’s Day, Morphy Richards is expanding its Accents Rose Gold collection beyond the kettle and toaster set currently available. “Morphy Richards is known for being at the forefront of fashion and colour when it comes to small appliances and that’s why we are now introducing the 3.5 litre and 6.5 litre slow cooker and filter coffee maker in a black and rose gold finish,” Stacey Pogorecki said. Designed for mothers who love to cook and entertain is the Morphy Richards Multifunction Pot. “Initially launching on TVSN and selling out in the first show, it’s a compact but multifunctional appliance,” she said. The Multifunction Pot includes an easily interchangeable grilling plate, 2.5 litre deep pan and steaming rack, to suit a variety of cuisines. The grilling plate claims to offer similar results to a BBQ, but with non-stick coating and portability, it is easier to clean, while the deep pan is often used to create hot pots. It is available in sage green and vibrant red.

KitchenAid Stand Mixer KSM160 `Direct drive motor Òver 14 optional attachments À range of colours and finishes Òriginal planetary action for fast and thorough mixing RRP: $949

KITCHENAID

Rebecca Edwards Marketing Director As a key gifting period, consumers will be looking for a special and emotionally connected gift this Mother’s Day, KitchenAid’s Rebecca Edwards said. “We will help the passionate maker unleash their creativity with our iconic stand mixer and attachments,” she said.

Ideal for mothers on-the-go is the Morphy Richards Personal Blender – a lightweight, single serve blender that can blend a smoothie or shake in just 40 seconds. Easily charged by USB cable at home or in the car, the personal blender is easily transportable. AR

Colour, finish and design continue to take centre stage as consumers seek ways to brighten up their kitchen workspace. Colour has been at the heart of KitchenAid’s brand success story since 1955 when Antique Copper, Island Green, Petal Pink and Satin Chrome were introduced to the market.

Morphy Richards Multifunction Pot

“KitchenAid continues to build its colour history and experience each year and this Mother’s Day sees the launch of three new sophisticated shades: Fresh Linen, Ink Blue and Shaded Palm. Each shade comes in a matte finish for timeless sophistication and elegance. For customers who already own a KitchenAid stand mixer but are looking for a refresh, our ceramic bowls are available in three patterns to give the mixer a special touch.”

`Non-stick coating `1400-watt cooking plate `Up to three cooking accessories `2.5 litre capacity with steam rack RRP: $199.95

In a first for the small appliance category, KitchenAid is launching a new personalisation service on its website that allows customers to engrave a message of their choice onto the trim brand of its stand mixers. Customers simply choose their stand mixer model and colour and then have the option to add a personal message or name up to 36 characters. “Consumers are increasingly looking for new innovation. Our stand mixer has 100 years of history behind it and over 14 attachments to find new ways to create in the kitchen.” AR 46

Appliance Retailer February / March 2020

PANASONIC

Crock-Pot Express Easy Release Multi-Cooker CPE210

Tory Rooney Product Marketing Manager

`Easy release steam dial `Non-stick dishwasher safe inner cooking pot `New status progress bar to track pressurisation and pre-heat progress `Added simmer and boil pre-set function and inclusion of manual pressure button

Skincare and haircare beauty products are always popular gifts for Mother’s Day as consumers seek to pamper and provide a relaxing experience, Panasonic’s Tory Rooney said.

RRP: $169

“Consumers are looking for increased personalisation when buying gifts, which is why Panasonic personal care products, such as facial cleaners and hair dryers, cater to all skin types and hair types.” Another key trend during the Mother’s Day period is demand for products that are chemical free with proven wellness benefits. “Similarly, consumers want hair products that add strength and nourishment to their hair and skin, whilst protecting from pollutants. We know that women are concerned about hair damage, but often lack the time, know-how or technology to do anything about it.”

NEWELL BRANDS

Elena Pintado Senior Marketing Manager – Appliances and Cookware

However, consumers are often overwhelmed by the gift choices available or short on time to shop, and consequently purchase a simple gift card instead, Rooney said. “Booking experiences and days out for mums and loved ones is also becoming a popular option, as sometimes a rest or getaway is what they appreciate the most.” Panasonic’s ionic facial cleansers are gaining traction in the home beauty market and more recently, the Panasonic hair dryer range was launched. A Panasonic survey found that Australian women aged between 25 and 45 are most concerned about hair damage when purchasing a hair dryer. “Panasonic’s EH-NA98 hair dryer is boosted with patented Nanoe technology to reduce visible hair damage such as split ends and frizz.” AR

Newell Brands’ Elena Pintado said versatility, speed and ease of use are key growth drivers for the benchtop cooking appliance category.

Panasonic Hair Dryer EH-NA98

`Quick Dry nozzle `Dedicated scalp mode `Patented Nanoe and Double Mineral technology RRP: $349

“This is why Crock-Pot continues to perform strongly in the category and why a Crock-Pot Express makes the perfect gift for anyone looking to consolidate their benchtop cooking appliances and make dinner fast.” Pintado cited recent GfK data which showed 10.6% growth in the one-pot category with the multi-cooker segment growing 15.8% for the year to August 2019. During this period, CrockPot experienced a 4.3 point increase in value market share. The value increase is said to have been driven by the launch of a second Express Multi-Cooker, #wednesdayswithcrockpot campaign to give recipe inspiration on ‘hump day’ and brand partnership with celebrity chef Poh Ling Yeow. For winter 2020, Crock-Pot will continue its successful campaigns and add a third Express Multi-Cooker to the range. With continued success of the Sunbeam New York Collection Breakfast Set, a two-slice toaster will be added to the range to cater to smaller households and kitchen spaces. The collection will also become available in a new white and silver colour palette. AR www.applianceretailer.com.au

AR MOTHER'S DAY

DE’LONGHI

Caroline Bonpain Marketing Director Multi-purpose appliances are gaining popularity on kitchen benchtops, according to De’Longhi’s Caroline Bonpain. “Consumers are seeking versatility when they purchase kitchen products, so it is no longer enough for an appliance to have one purpose,” she said.

Remington Proluxe Digital Hair Dryer

`2300-watt motor `Tourmaline titanium ceramic technology to reduce frizz `10 times longer motor life than a standard Remington DC dryer RRP: $129.95

“The category is evolving with more aspiring home-bakers looking for a machine that has multiple functionality, providing a pleasant baking experience whilst delivering consistent, quality results.” In addition to the multi-functionality trend, Bonpain said innovation has always played an integral role in the purchase decision, however, consumers are now seeing design as just as important. “Consumers want strong and versatile machines, which don’t take away, but add to the aesthetic of their kitchen,” she said. The biggest challenge is consumers wanting to make quality produce but having difficulty finding the time to do so. “With this in mind, it is important for appliances to not only deliver consistent results but save consumers time also. The Kenwood Chef XL Sense comes complete with five bowl tools and over 20 attachments available, including a pasta maker, meat grinder and fruit juicer.” AR

Kenwood Chef XL Sense `1200-watt motor `Five bowl tools included `6.7 litre stainless steel bowl `Over 20 attachments available RRP: $699

REMINGTON

Michele Sterkenburg Marketing Manager The personal care category has seen significant growth over the last three years with the largest growth from hair care appliances, Remington’s Michele Sterkenburg said, citing data from GfK. “We expect the category will continue to show growth due to continued innovation and increased above-the-line investment,” she said. Increased demand in lower priced, and simultaneously, higher priced hair care appliances is a major trend, which may be driven by an overall movement in Australian household income and wealth, Sterkenburg said, pointing to a recent ABS household income and wealth report. It found that the top 20% most wealthy consumers in Australia continue to grow their wealth, while the lowest 20% of consumers’ net worth has stagnated since 2004. The biggest challenge facing the personal care category is reduced shelf space across many retail stores, which she said is not reflective of category growth. “Consumers place a high priority on how they present themselves and we are seeing this with both males and females. They demand appliances which create multiple looks with the one tool to produce a polished, salon result. With a constant focus on technology, brands are delivering products that can achieve these results.” A feature that has emerged in hair dryers, are new attachments that make blow-drying hair easier into different styles, such as voluminous curls. The Remington Curl and Straight confidence hair dryer reflects this innovative design. AR

Appliance Retailer February / March 2020

RETAIL INSIDER AR

Retail in 2030: What does the future hold?

As we lament another year that’s flown by and settle into the year 2020, we ponder the many and varied changes, disruptions and technological advancements of the past decade, and it begs the question: how will retail evolve over the next 10 years, and what will consumer expectations be in the year 2030? VALUE AND EFFICIENCY

We hear more and more about Artificial Intelligence and Robotics pervading the retail space, however the good news is, based on many customer surveys both here and abroad, that consumers still place a big emphasis on value and efficiency, and they also want to be surprised and delighted by new and exciting innovations. Interestingly, one consistent message which was borne out was that consumers just want fresh, innovative retailers. So, as we gaze into the future, it’s clearly not about completely deviating from the traditions of retail, but particular concepts will need to be modernised and regularly updated.

THE IN-STORE EXPERIENCE

Despite much noise and conjecture to the contrary, around 92% of retail sales still occur in bricks & mortar stores. However, this doesn’t mean that stores can afford to rest on their laurels. It means stores need to be even more diligent in perfecting their in-store experience. The key to this is to prioritise people, as over 50% of shoppers surveyed said that skilled sales staff were a deciding factor in where they shopped. That’s not to say technology isn’t also important, especially with consumers, particularly youngsters, becoming more channel agnostic. Combined, just over 70% of Millennials and Gen Z consumers want retailers to remember their preferences as they switch from researching, browsing, and buying across both online and in-store offerings.

KEEP IT SIMPLE

Of course, consumers are interested in technology, but frustrating retail experiences with clunky self-checkout registers and AI-enabled phone attendants have made consumers wary of automated experiences. In a recent survey,

only around 10% of shoppers were interested in seeing customer service robots in retail in the next 10 years, while over 31% expect to see a more seamless check-out experience over the next decade. While the appeal of the latest tech will always be a lure, retailers are well advised to focus their tech investments on back-of-house utilisations that improve logistics, efficiency, and inventory management to provide a more frictionless experience at the front-end for the customer.

IT’S A PEOPLE INDUSTRY

Shoppers definitely don’t want to see the same tired retail concepts in this age of technology and innovation; however, they also don’t necessarily want all the latest bells and whistles either. Retail will remain a people industry, where face-to-face interaction remains vital, coupled with retailers introducing new exciting retail and marketing concepts, and upgrading their technology to create seamless and efficient shopping experiences.

RETAIL IS NOT DEAD

Whilst retail is changing, and there will continue to be casualties along the journey, retail is not dead. In fact, retail is far from dead. Retail stores with poor store experiences are dead. The glory days of retail are over where the retailer with the most convenient location wins, regardless of the instore experience. This is because consumers didn’t have the choices they have today. Today, eCommerce has changed the retail landscape, giving consumers the convenience to shop in any online store they want, 24/7, from the comfort of their armchair. This puts the onus back on the bricks & mortar retailer to provide a pleasant, efficient, professional and memorable shopping experience. Over the next decade, retail won’t die. Only retailers providing poor in-store experiences will. AR www.applianceretailer.com.au

AR WHAT'S HOT

Smeg grinder and milk frother complete at-home coffee experience

Complete your at-home coffee experience with Smeg’s new coffee grinder and milk frother. As the perfect partners for Smeg’s espresso and drip coffee machines, each feature Smeg’s iconic retro style silhouette and are available in four colours: pastel blue, cream, white and black. With 30 levels in three segments - fine, medium and coarse - the grinder will prepare a cup to suit every taste. Not only does the grinder have eight pre-set functions including single and double espresso, it also offers two to twelve cup functionality for drip coffee and French press. The new frother features a gentle induction system for even heat distribution and can be multipurpose, perfectly aerating hot and cold milk or even heating baby food.

RRP: $349 (coffee grinder) / $269 (milk frother)

LG speeds up wash cycles in new top load

The latest top load washing machines from LG can now wash laundry in just 40 minutes thanks to new water motion movement technology, Turbo Clean 3D. The LG TurboClean3D range, which incorporates nine models and is available in 6.5kg to 14kg load capacities, uses a combination of cascading waterfalls, jet spray and multi-motion drum with water pulsators for a thorough clean. Other features include a self-cleaning, stainless steel tub to remove detergent build-up and residue and prevent the growth of bacteria, Six Motion Direct Drive for a thorough yet gentle clean using six washing drum motions. Also new to the range is downloadable wash cycles via the LG ThinQ app to clean special garment types or treat certain stains.

RRP: From $879

Mitsubishi Electric caters to compact kitchens

Mitsubishi Electric has launched the MR-CGX370EP slimline bottom mount refrigerator with a compact 600mm width and 370 litre capacity, available in Glacier White, Argent Silver and Brilliant Black. In addition to its glass front doors, the refrigerator features a super cool chilling function – found in the Mitsubishi Electric French Door range – ideal for storing meat, fish and other perishable foods without freezing them, separate vegetable drawer with VitaLED to store and keep fruit and vegetables fresher for longer and an automatic ice maker that does not require plumbing.

RRP: $1,499 50

Appliance Retailer February / March 2020

COMPANY INDEX AR COMPANY

PAGE #

READERSHIP GROUPS

21 Amazon.................................................................................................................9 Belkin..................................................................................................................17 Bing Lee................................................................................................................7 Bissell..................................................................................................................43 BSH..................................................................................................11, 28, 40, 41 Breville................................................................................................................37 David Jones..........................................................................................................9 De’Longhi.................................................................................................... 29, 48 Dyson..................................................................................................................43 Ecovacs................................................................................................................42 Electrolux............................................................................................................40 Fisher & Paykel......................................................................................................8 Fujitsu General...................................................................................................32 GfK................................................................................................................ 30, 38 Glen Dimplex......................................................................................... 34, 37, 46 Groupe SEB.........................................................................................................45 Harman Kardon..................................................................................................16 Harris Scarfe..........................................................................................................7 Hisense...............................................................................................................18 International Housewares Association..............................................................12 Jura............................................................................................13, 19, 20, 21, 23 KitchenAid..........................................................................................................46 LG.....................................................................................................11, 18, 39, 50 Midea....................................................................................................................8 Mitsubishi Electric...........................................................................10, 31, 33, 50 Mitsubishi Heavy Industries....................................................................... 31, 35 Nespresso...........................................................................................................25 Nestlé..................................................................................................... 22, 26, 27 Newell Brands............................................................................................. 28, 47 Olimpia Splendid...............................................................................................32 Panasonic........................................................................................................6, 47 Samsung.............................................................................................................17 Shriro..................................................................................................................10 Smeg............................................................................................... IFC, 24, 45, 50 Spectrum Brands................................................................................................48 TCL.......................................................................................................................16 Techtronic Industries..........................................................................................39 Teco.....................................................................................................................34 William A McNeil & Co.......................................................................................36 Winning Appliances.................................................................................... 14, 15

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Appliance Retailer February-March 2020