Sustainable Facilities Management eBrochure

Sustainable Facilities Management A refreshingly transparent approach to supporting the success of your business

Reactive | Proactive | Flexible | Transparent | Accountable | Innovative

Bold guarantee

At Sustainable FM we understand that business needs stability. When things don’t always go to plan, you need to have full confidence that the service we provide will deliver on-time and within budget. That’s why we guarantee attendance within four hours or no charge will apply.

100% GUARANTEE that we will attend your premises within 4 hrs of receiving your call, and if we fail to deliver on this… the job is on us.

Does your Facilities Management provider offer you that?

Tailored Business Solutions that work for you At Sustainable Facilities Management our priority is supporting your business to run smoothly and efficiently, providing tailored solutions to suit your individual requirements. We work with companies of all sizes and operational responsibilities covering the whole of Scotland. Our experienced and professional team operates around the clock to ensure your business is constantly covered so that your service/function remains focused, consistent and to the standards your clients, staff and stakeholders have come to expect.

And it doesn’t stop there. At Sustainable Facilities Management we are not just passionate about supporting your business but driving our own. We know that in order to be the best Facilities Management provider, we need to do more than simply say we are. Actions speak louder than words which is why we are constantly streamlining processes and procedures, investing in state-of-the-art software that’s designed to facilitate openness, transparency, efficiency and accountability through real time and interactive technology.

Integrity, Transparency and Respect is at the heart of our service delivery We are a close team of professional innovators, problem solvers and grafters who tailor each service to suit our clients’ needs in a measured, clear and consistent manner offering flexibility, trust and discretion. For us, it’s not simply about fixing a pipe here or solving a problem there, it’s about building lasting relationships through open communication, trust and demonstrating an unwavering personal commitment to each individual business.

We constantly innovate to ensure our services offer the support you need to run your business without hassle, worry or distraction.

Commercial cleaning

Waste management

Security services

Paiting & decorating

Commercial grounds maintenance & landscaping

Winter gritting services

Janitorial & front of the house

Small projects

Plumbing services

Planned preventive maintenance

Property & building compliance services

Emergency & reactive property maintenance

Reliable | Effective | Cost Efficient | Sustainable | Professional | Tailored

The smart way to run your business Why more and more companies are coming to Sustainable FM With over 15 years’ combined experience in Facilities Management and Commercial Cleaning, we have a working insight into every aspect of the industry, so we know what makes a successful, reputable Facilities Management company and what doesn’t.

Sustainable FM has used this knowledge and insight to create a solid business model which is built upon openness, transparency, accountability and trust. We want to stand out from the crowd, but we want this to be for all the right reasons, therefore we continue to invest heavily in building a reputation we can all be proud of. From real time interactive mutli platform software designed to grant full accessibility on every project, to streamlining our own processes for increased all round efficiency, Sustainable Facilities Management will provide a service that can be relied upon to not only deliver a comprehensive and tailored service to suit every type of business but one that is fair, competitively priced, environmentally conscious and fully accountable.

Here are just some of the reasons why choosing Sustainable Facilities Management is the smart choice for your business:

Stay in control with PlanRadar

PlanRadar is a software package which effectively and efficiently helps Facilities Managers to execute projects and collaborate with ease 24/7. It allows us to stay up to date with developments, carry out scheduled tasks, create reports, interact with clients through real time communication, all in one application and all at the touch of a button. Our clients simply log in to access valuable insights into the progress of their project, understand the financial impact of changes and identify bottlenecks. This helps to eliminate costly large-scale changes. Detailed statistics provide information on open and completed tasks for all your sub-contractors meaning we stay in complete control. Using this kind of software means nothing is hidden and every aspect of your project can be monitored in real time.

Our Sustainable Ethos We believe small changes can make a big difference and with so many eco-friendly alternatives to traditional products and methods, as well as advanced energy saving technologies and biodegradable materials, our commitment to sustainability has become a fundamental part of our thinking and operational delivery.

If progressive thinking turns into collective action, the future will be brighter for generations to come.

Remarkable Efficient Technology

We believe operating a paperless business results in a more organised, focused and productive workplace. Internal efficiency plays an important role in the effectiveness of our service delivery which is why we have invested in Remarkable for Business.

This digital notebook not only removes the need for paper, which is helpful to the environment, but it means that our way of working is organised, compact, immersive and much safer than transporting and storing large paper files. We are finding it has improved our workflow by allowing us to easily share and receive files, images, pdfs, reports and engage more efficiently at the touch of a button. No more searching for a pen or scrambling for post-it notes! The entire Sustainables team can now access all work from one place and without having to be in the office resulting in a more efficient working environment and consumer experience.

Retaining excellence to enhance your business

Whilst we pride ourselves on the integrity of our service delivery irrespective of the size, frequency or nature of the job at hand, our clients who hold a service agreement with us, enjoy many benefits from having our experienced and professional team available and committed to their company 24/7. Working with a Facilities Management company that already understands your brand, ethos and objectives not only ensures you are getting the kind of tailored approach your business needs, it saves you time which in turn saves you money.

If you have a service agreement with us, you will have priority access to the provider you already know and trust who will direct resources where necessary without compromise or delay for your complete peace of mind. Rather than having to organise and budget projects one at a time,

Accreditations:

having a service agreement means we take care of everything, again, keeping up front costs down while freeing up time for enhanced productivity.

Benefiting from real time interactive software, you can not only track, connect and assess the progress of each project or service but you can access itemised costs online for complete transparency and accountability.

Each month we conduct progress meetings either online or in person and provide quarterly board reports all within your agreed service fee.

Our competitive rates mean the benefits of having a service agreement far outweigh the costs and as we tailor your package to suit, you will wonder how you managed without us.

Skills that transcend across sectors Adding value wherever it’s needed With over 15 years’ experience in delivering flexible and affordable Facilities Management Services, our dedicated team understands the importance industry leading estate agencies place on procuring the right service providers to facilitate their expanding and diverse portfolio of Property Management Services.

Our advanced real time and interactive software, paperless office system, service agreement benefits and bold guarantee are just some of the reasons why the property management sector is recruiting Sustainable FM to support their business in delivering a first-class service to their clients.

Corporate & Financial Services We are already successfully delivering a full range of Facilities Management Services to a number of leading organisations in the private and financial sectors including law firms, media companies, accountancy practices, estate agents, insurance companies, banks and building societies.

Education and Local Authorities From PFI, private and state educational facilities and schools to council buildings, NHS premises and transport hubs, Sustainable Facilities Management understands the pressure the public sector is under to remain fully compliant with all the latest regulation and legislation, while managing tight budgets.

Hospitality & Events For this front facing sector high standards of cleanliness, health and safety, presentation and security can be the difference between its success or failure, therefore getting it right 100% of the time is a must. From hotel receptions, conferencing facilities and bars to restaurant venues, kitchens and selfcatering accommodation, our experienced and professional team will deliver a first-class Facilities Management Service whatever the occasion.

Property Management Whether you are a landlord, property developer or construction company, we deliver a fully integrated facilities management service that is tailored to suit your specific needs. From occupier engagement, lease abstraction, administration and lease compliance to property inspections, reporting and insurance, you can have complete peace of mind that our specialist property management team will take care of it all.

Retail It’s all about presentation in retail and that makes a safe, accessible, functional, clean and tidy environment essential if it is to successfully attract buyers and visitors back. From large retail parks, supermarkets and shopping centres to individual retail premises such as shops, showrooms and hair salons, we will ensure you can provide a consistently clean, safe and healthy environment so all your customers need to focus on is spending money.

Small Business Sustainable Facilities Management is committed to helping small to medium sized businesses move to a smarter, low carbon workplace by providing clean, affordable energy solutions as well as offering flexible maintenance support and protection packages that allow business owners to focus on the things that really matter.

Bold guarantee 100% GUARANTEE that we will attend your premises within 4 hrs of receiving your call, and if we fail to deliver on this… the job is on us.

Does your Facilities Management provider offer you that?

At Sustainable FM we understand that business needs stability. When things don’t always go to plan, you need to have full confidence that the service we provide will deliver on-time and within budget. That’s why we guarantee attendance within four hours or no charge will apply.

Directors Statement Like any business owner knows, success rarely comes easy but with hard work, ambition and an unwavering determination to fulfil my vision, I, with the help of my fantastic team, have created a business we are all extremely proud of.

Sustainable Facilities Management is so much more than simply providing your business with a list of services here and solving the odd problem there. To us, it’s about delivering an integrated service that makes a real and lasting difference to businesses across the country. By employing only the very best people and working only to the highest of standards, we remain in complete control of our service delivery and in turn, our reputation.

As we innovate to stay ahead in this fastchanging environment, we are committed to offering sustainable solutions, however, we do so in such a way that doesn’t compromise the effectiveness of the service we are guaranteeing our clients.

Perception is personal to us therefore each business we work with has complete confidence that we will constantly strive to not only meet their expectations but exceed them.

We look forward to continuing to build relationships with our commercial partners across industries and sectors so we can all reap the rewards of a clean, productive and healthy environment.

Why choose us?

• Innovative approach to supporting your business • Competitive and flexible rates • Relationships built upon openness & transparency

• Bold Guarantee for complete peace of mind • Proactive not just reactive • Experienced, professional and accredited

phone: 0330 174 2990 e-mail: info@sustainablefm.co.uk address: First Floor, 2 Old Engine House, Eskmills Park, Station Road, Musselburgh, EH21 7PQ