4.Company description

THE HOUSE NKD, located at Carrera 15 #15-81 Local 12, with NIT. 1033764903-5, local managed by Ingrid Katherine Rodríguez Guevara, who can be contacted through the following number 311 8445179 or through social networks such as Facebook and Instagram as @thehousenkdshopcentro whose economic sector is the tertiary since its economic activity with CIIU code 4520 is the maintenance and repair of motor vehicles, especially motorcycles of any kind. cylinder, with code 4530 wholesale and retail trade of NKD brand spare parts and accessories with a store open to the public, they have 3 mechanics who are in charge of the motorcycles that arrive at the site, each operator must also know who the Administrator is in charge the sale of accessories and spare parts and customer service.

(Author/Creator: GROUP THE HOUSE NKD

Year: (2023)

Title: [LOGO, SLOGAN]

(Author/Creator: Google Maps

Year: (2023)

Title: [THE HOUSE NKD]

Site Name: Google Maps

URL: https://www.google.com/maps/place/THE+HOUSE+NKD/@4.6065329,-

74.0794476,20z/data=!4m9!1m2!2m1!1scarrera+15+%2315-

81!3m5!1s0x8e3f991adba3a069:0xf9368c52e1c39a98!8m2!3d4.6065168!4d-

74.0790355!16s%2Fg%2F11r3lw4tyk?hl=es&entry=ttu

5. Organization chart

Author/Creator: GROUP THE HOUSE NKD

Year: (2023) Title:

[Microemterprise organization charts THE HOUSE NKD]

Site Name: Canva

URL: https://www.canva.com/design/DAFeC-AFdmo/rNchh_QstAHG3n-

HtNyRHg/edit?utm_content=DAFeCAFdmo&utm_campaign=designshare&utm_medium=link2 &utm_source=sharebutton

5.1. Importance

This organization chart was designed since the microenterprise advised does not have an internal organization scheme, it is built with the objective of beingclear about the functions of each employee and thus improve the management of internal processes of the microenterprise, offering an improvement in the company organization and communication.

6. Functions of the charges

Administrator (Ingrid Katherine Rodríguez Guevara): Coordinates, directs, verifies and watches over the workshop process and its repairs, has knowledge of the product and service, performs sales of accessories and spare parts (NKD brand), review and evaluate suppliers and competitors (The market), assign and check the work of the operators, in addition, register and operate the telephones, invoices and vouchers.

Mechanic 1 (Hamerson Toro Ramírez): Carry out respective repairs, assemble spare parts and accessories to motorcycles of any displacement (mostly to motorcycles brand NKD), Perform replacement of failed parts, perform cleaning maintenance to clean and apply lubricant to engine parts.

Mechanic 2 (Stiven Ojeda) : Inspect the condition of engines, transmissions, clutches and gearboxes, detect operational problems, perform the respective diagnostics of fuel supply systems, ignition, brakes, steering, suspension, transmission, starting, charging, electrical and electronic motorcycles, sanding and painting the motorcycle.

Mechanical 3 (Emmanuel Moreno): Repair of electrical and electronic circuits, including electronic fuel injection, verify the functional status of the systems, carry out the due process of control and direction.

Good afternoon

A). Thank you for calling THE HOUSE NKD company you communicate with Yeray Gil with whom I have the pleasure?

B). Good afternoon my name is Heidy Garcia

A). A pleasure Miss Garcia, how are you today and what is the reason for your call?

B). Fine thank you miss, I'm calling to make a complaint about your repair service

A). Of course, yes, tell me what happened please.

B). What happened was that on Friday I went to pick up my motorcycle since the engine was failing and after 2 days the exhaust began to smoke.

A). Ok, do you remember the name of the person who attended you at that moment and what day did they go?

B). On Wednesday and I don't remember who attended me, but I have the receipt for the value that I paid.

A). Ok, perfect, at the moment Ican't give you a solution. however, I'll squelched a meeting with the manager to solve this problem. Is that okay with you?

B). That seems perfect to me.

A). Ok, we have availability tomorrow at 7 pm, would that be, okay?

B). Ok, then tomorrow I'll be their thanks.

A). Thank you for your call have a nice day.

8. Conclusions

We can conclude that handling a second language within the microenterprise opens up new opportunities either for clients or partners and thus grow within the market.

In conclusion, using tools that facilitate assertive and concrete communication to serve foreign clients improves external communication by offering quality and solving problems clearly and effectively.

(Author/Creator: GROUP THE HOUSE NKD

Year: (2023)

Title: [GROUP PHOTO]