The Hardware Journal July/August 2024

July/August 2024

The Official Magazine of Hardware Association Ireland

OUR ACTIVE STRATEGY

Visit thehardwarejournal.ie to view digitally

For front doors, wood and metal

OPEN YOUR DOOR TO COLOUR All Walls: ATLANTIC WAY Window Sills and Plinth: OLIVE GARDEN Front Door: WEXFORD STRAWBERRY Door Frame and Fascia: WINDOW WHITE

Want to find the perfect front door colour for your home?

Reach out to our Let’s Chat Colour team for a complementary colour consultation.

E: letschatcolour@akzonobel.com DM us via @duluxIreland on Facebook or @duluxirl on Instagram to book a call.

Painting your front door can transform the look of your whole house. Dulux are delighted to announce the launch of six new bespoke colours, available for colour mixing into a satin or high gloss finish, perfect for refreshing front doors, wood and metal.

Visit weathershield.ie and dulux.ie for more handy colour schemes, tips and inspiration.

ge sa es m Residential energy retrofitting and upgrading presents a growing opportunity to our sector. The HAI subcommittee on Warmer Homes had its inaugural meeting recently. It will report back to the board soon with recommendations.

Chief among these recommendations is that staff members receive training from the Laois and Offaly Education and Training Board based in Mount Lucas. These courses are fully funded and due to begin in September. Both Chadwicks and Topline have enrolled employees previously and the courses are open to all merchants.

Our autumn training schedule is on page 41 - with a number of new courses, including AI added.

EO eC th

Recently HAI hosted Kostiantyn Salii and his wife Iryna on a short visit to Dublin. In this edition on page 36, Kostiantyn outlines the challenges and opportunities in rebuilding Ukraine. He is seeking help in terms of standards of building materials and in how to repurpose and reuse tonnes of damaged building materials.

m fro

As we go to press we are finalising our Pre-Budget Submission for 2025.

In essence this will be our manifesto of what HAI believes is needed to improve business for the sector immediately and for the next few years. It will be available to members soon. As we all know there is a huge backlog in demand for homes and the population is set to continue to grow. According to research by Davy (page 25) the population is set to grow to 5.9 million by 2030.

It is critical for Government to get these numbers right. It will be a mix of new build, rejuvenating empty homes and reconverting “above the shops” back to residential. We will be lobbying politicians and civil servants to have our proposals implemented.

In this issue we have a supplier profile of Dosco - who celebrate 140 years of manufacturing in Cork - and who have recently been shortlisted as a finalist in the Manufacturing Excellence Awards.

Our new colleague in the US, Mike McDole, gives us an overview of residential construction in the US. And, we have several compelling features on how the use of technology can improve business performance.

HAI’s next board meeting will be in Cork on September 12th.

We will invite local members to meet with the board for dinner and will have some guest speakers on the evening.

Can I wish you good trading for the remainder of the Summer season and please send us in any trading or business related news for subsequent issues.

Martin Markey Chief Executive Officer - HAI

HAI’s intake of students for the Certificate in Hardware Retail and Merchanting graduated recently - well done to all.

And - enrolment for 2024/2025 is now open.

July/August 2024

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contents

July/August 2024

The Official Magazine of Hardware Association Ireland

OUR ACTIVE STRATEGY

Visit thehardwarejournal.ie to view digitally

FRONT COVER: Our Active Strategy

Blackchurch Business Park, Naas Road, Rathcoole, Co. Dublin, D24 C796 t +353 1 298 0969 e info@hardwareassociation.ie w www.hardwareassociation.ie @hardwareassoc ISSN 2009-5481

50 news 6

A ‘Hole’ new era of colour with Dulux Weathershield.

8

In Memory of Jimmy Donoghue.

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Key internal appointments at Brooks and MBM.

10 Chadwicks partners with National Construction Training Campus.

Published by: Hardware Association Ireland Editor: Jim Copeland, editor@hardwareassociation.ie Editorial/Feature Contributor: Aoife Kinsella O’Reilly, Aoife@hardwareassociation.ie Advertising Manager: Jim Copeland, jim@hardwareassociation.ie Design and Production: Stephen Broad, ConceptRoom, stephen@conceptroom.co.uk Printers: GPS Colour Graphics Ltd, Belfast.

Distribution: MMS Mailing Services, Dublin.

11 Shortlist announced for 2024 Octabuild Builders Merchant Excellence Awards.

12 Students celebrate success at HAI Certificate in Hardware Retail & Merchanting graduation.

14 Fleetwood Paints are leading the way with Community Colours.

17 Joseph Murphy Ballina Ltd announce new MD. 20 Healthy Homes Ireland calls for urgent focus on Retrofit.

29 John Stafford & Sons open new showroom.

30 Guaranteed Irish celebrates Construction Month 2024.

ADVERTISING ENQUIRIES: To advertise in The Hardware Journal and reach the key decision

32 Fully funded training courses for hardware and builders merchant providers.

makers in the industry please contact Jim Copeland at 01-298 0969; email jim@hardwareassociation.ie

35 Larsen presents their external paving and tiling solutions.

© 2024 All editorial contents and all advertisments prepared by the publishers and Hardware Association Ireland HAI can accept no responsibility for the accuracy of contributors’ articles or statements appearing in this publication and any view or opinions expressed are not necessarily those of HAI, save where indicated. No responsibility for loss or distress occasioned to any person acting or refraining from acting as a result of the material in this publication can be accepted by HAI, authors, contributors, editor or publishers. The publication of advertisements does not constitute any endorsement

by HAI, authors, contributors, editor or publishers of the products advertised. Readers should take specific advice when dealing with specific situations.

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33 Randox Testing Services: Simplifying drug and alcohol testing.

36 Kostiantyn Salii, the President of the All Ukrainian Union of Manufacturers of Building Materials, calls for assistance in recycling of building materials.

37 Does your insurance renewal process leave you frustrated?

38 QR Codes, not just for marketing!

39 The appointment of a new board of directors at Tobermore.

40 AEF providing high-quality precision tools to the Irish market.

47 HAI welcomes its newest members.

July/August 2024

48 profiles 48 SUPPLIER PROFILE: DOSCO Ireland’s premier brush manufacturer and leading household brand celebrates 140 years in business.

regulars 3

A MESSAGE FROM THE CEO Martin Markey introduces the latest issue of The Hardware Journal.

18 HARDWARE GOLF SOCIETY Results from recent outings.

business support 56 LeanBPI John O’Shanahan of LeanBPI shares how they

have become a key player in helping Irish SMEs integrate digital solutions for improved business efficiency.

44 CORPORATE PARTNERS A look at HAI’s corporate partners and the services they offer.

57 BUYMEDIA Fergal O’Connor, Founder & CEO of

Buymedia, advises readers on how to get the best return on ad campaigns.

features 42 REVENUE: A comprehensive guide to customs for businesses trading with Great Britain.

50 TIMBER IN THE USA: In a new feature, Mike McDole

from the Lumber & Building Materials Industry in the US, provides an overview of residential construction in the States.

52 STEVE COLLINGE: Outlines why there is currently a focus on the trade customerin the UK DIY outlets.

training 41 HAI TRAINING: HAI launches its Autumn 2024 virtual

and classroom based training schedule for the building materials, hardware/DIY sector.

54 eLEARNING: A look at the new practical Manual

Handling eLearning course on the Hardware Education Hub, and eLearners on the Hub share their experience.

classified ads

COMMERCIAL FEATURES .

58 BUSINESS SYSTEMS This issue features service providers who offer solutions to help businesses in the sector operate more efficiently, including Enterprise Resource Planning (ERP) and Point of Sale (ePOS). This also includes how to optimise your IT and cyber security while protecting your business, how to unlock online trade sales, how to avoid card fraud, the power of integrated payment solutions, empowering your sales force, and optimising your merchandising.

68 HEATING & PLUMBING

The latest industry and product developments in the sector, including a new pipe and fitting system, flexible plumbing systems that provide ease-of-use for installers, an impending heat pump product launch, and a look at the latest in bathroom designs and products.

76 A SELECTION OF CLASSIFIED ADS July/August 2024

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News & Products

A HOLE NEW ERA OF COLOUR: DULUX WEATHERSHIELD PARTNERSHIP In the heart of Dublin, near the sprawling beauty of the Phoenix Park, Europe’s longest bar - the iconic “Hole in the Wall”- has embarked on a transformative journey. This historic establishment, with its rich tapestry of stories, has decided to embrace change. And what better way to do so than by partnering with one of Ireland’s most trusted and durable exterior paints, Dulux Weathershield.

The chosen hue? “Phoenix Park” a deep green that pays homage to its leafy surroundings. But this isn’t just any green it’s a bold statement, a departure from the ordinary. As trends shift towards deeper colours for exterior finishes, the Hole in the Wall has embraced this trend with open arms.

To add contrast to the deep Phoenix Park green, a lighter shade of green “Barley Cove” covers the upper part of the pub’s façade. Together, Phoenix Park and Barley Cove create a harmonious symphony of colour, and the use of the black grey RAL 7021 on the windows and plinth, perfectly grounds the scheme.

Why did this establishment choose Dulux Weathershield for this makeover? It’s simple: the paint quality and aesthetics. Located on a busy road, the durability of the paint was important to the establishment, to ensure this transformation would stand the test of time. Dulux Weathershield’s commitment to superior coverage and a stunning colour collection aligns seamlessly with

the Hole in the Wall’s vision. The Weathershield bespoke range for colour mixing was meticulously crafted with Irish weather and light in mind. The range of 37 on-trend colours can be found in the latest Weathershield Colour and Product guide.

So, raise your glass to this partnership - a fusion of heritage and innovation. The Hole in the Wall, with its centuries-old charm, now wears a coat of modernity, thanks to Dulux Weathershield.

HAI HOST FIRST WARMER HOMES WORKING GROUP Hardware Association Ireland (HAI) recently hosted its inaugural working group for its Warmer Homes campaign. This campaign aims to promote efficient home upgrade solutions available through local hardware retailers and builders’ merchants, helping homeowners have warmer homes and making their homes more energy efficient.

The working group brought together board members, merchants from across the country and the HAI team. The meeting was a great success, generating robust discussions and helpful ideas shared from all participants. This collaborative effort marks the beginning of a dedicated initiative to engage with the working group, the building materials sector and other key stakeholders and experts in the development of the Warmer Homes campaign over the coming months.

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HAI are excited to continue this engagement and are confident that the collective input will lead to a successful and impactful campaign, benefitting homeowners and the hardware industry alike.

If you have any queries regarding our Warmer Homes campaign, or would like to get involved, please contact martin@hardwareassociation.ie.

July/August 2024

News & Products

WINNER OF THE OCTABUILD AWARDS FREE PRIZE DRAW ANNOUNCED Octabuild is delighted to announce Chadwicks Castlebar is the winner of the free prize draw held in conjunction with the 2024 Octabuild Builders Merchant Excellence Awards.

Every store that entered the awards was automatically entered into the draw for a chance to win €4,000 or £3,500 to use specifically for the benefit of the store’s employees.

Declan Conlon, Octabuild Chairperson, commented: “On behalf of the eight Octabuild members - Dulux, Etex Ireland, Glennon Brothers, Grant Engineering, Gyproc, Irish Cement, Kingspan Insulation and Wavin Ireland, I am pleased to present this prize to Chadwicks Castlebar. The success of any builders merchant is built on the collective efforts of its employees. The prize draw is a celebration of teamwork and the contributions made by each individual within the store.”

Receiving the cheque, Michael McManamon, manager of Chadwicks Castlebar, said: “Many thanks for the good news €4,000 prize for the branch. We are proud of our team of 27 highly trained staff with years of experience, along with two part-time employees, who offer customers expert product advice across all categories. We intend to have a staff team event day and a dinner locally to celebrate.”

Chadwicks Castlebar is a one-stop shop for building projects of any size. It hosts a full range of products including building, plumbing, timber, steel, Sam Hire, fixings, civils, paint, workwear, power and hand tools. The steel division boasts a

Octabuild Chairperson, Declan Conlon (right), presents the €4,000 prize draw cheque to Michael McManamon at Chadwicks Castlebar.

very busy Cut & Bent department and is CARES (Certification Authority for Reinforcing Steels) Certified. There is also a doors, floors and bathroom showroom on site showcasing the latest products from a variety of well-known brands. An Eco centre allows customers to view the various renewable products available along with rendering and plaster options and airtight products.

BRINK’S INTRODUCE THEIR NEW HEAD OF SALES & CLIENT SERVICE Brink’s Cash Services Ireland are delighted to announce the appointment of Ciara Burke as their new Head of Sales and Client Service. At the heart of Brink’s operations is a commitment to customer focus, ensuring they keep their clients at the centre of everything they do. Ciara’s role is pivotal in enhancing customer experience through improved processes and innovative solutions.

Ciara brings a wealth of experience in sales, customer service and operations. Since joining in September, she has already implemented exciting changes to streamline the sales and customer service teams. Her focus on automation and efficiency is designed to make your interactions with Brink’s smoother and more efficient, enhancing your overall customer journey.

Brink’s Cash Services Ireland is a global leader in cash in transit. With branches in Dublin, Waterford, Limerick and Sligo they guarantee nationwide cash and coin collection, supply and processing.

Their cash centre in Dublin is one of the largest of its kind in Europe offering unmatched security in cash management, trusted by more than 2000 customers across Ireland.

July/August 2024

Access to cash is vital for businesses, communities and a functioning economy.

Cash handling technology is continually evolving, and Brink’s is at the forefront of driving new technologies and innovation.

In addition to traditional cash services, Brink’s is leading the way in Digital Solutions which offer our customers enhanced security, improved cash flow and next day credit on cash lodgements.

Ciara Burke the new Head of Sales and Client Service at Brink’s Cash Services Ireland.

Contact them today for more information on Brink’s Complete® cash management solutions and their competitive rates for HAI members on 0818 111 330, email nationalservicecentre@brinks.com or visit www.brinks.ie.

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News & Products

IN MEMORY OF JIMMY DONOGHUE Jimmy Donoghue, Donoghue’s Hardware, Main Street, Granard, was a gentleman as defined by his many friends and trade colleagues. Jimmy, who died on Tuesday, January 30, 2024, was truly one of Granard’s and the Hardware trades’ greatest gentlemen.

Jimmy lived in Granard all of his life and with his late wife Sheila and family built a very successful hardware business whilst living over the shop.

He learned his trade as a young man from a reputable and respected trader in the business – Joe Morrissey. Jimmy served on the national council and the executive committee (the board) of Hardware Association Ireland for many years and in 1995 he became President. This was testament to his hard work, diligence and dedication to the trade that he loved so well.

Jimmy was instrumental in resurrecting The Hardware Show and trade sector training during his presidency.

Jimmy lived through many changes in Granard and contributed to many facets of change in the town from the 1950s onwards.

He was one of the first students of the early vocational system in the town and for many years a member of the Chamber of Commerce which enabled and encouraged shops in town and businesses including Lite Pac and the Credit Union to emerge in the area.

Jimmy was also a Town Commissioner for many years and was always available to be an advocate for those with public service problems. He was the ‘voice’ for many and constantly aired the

needs and issues for people at the monthly meetings.

Jimmy will be remembered in Granard for his interest and knowledge of local history. His commentaries on many ‘walk-about’ tours of the town covered everyone and everything worth mentioning - the Battle of Granard 1798, the old trades in the town, the burning of Granard during the War of Independence, John McCormack’s famous singing in the Market House, Eddie Macken’s successes and the Granada Ballroom.

Jimmy’s faith journey went back to his youth when he served the renowned Dean O’Kane at early morning weekday mass in the old Parochial House (a landmark demolished shortly before Jimmy died). His commitment to the local choir right up to the end was a measure of his stamina. It was this living out of his faith, coupled with resilience and resignation that kept him going after the deaths of his beloved wife Sheila, his sons Joseph and John and younger sibling Elizabeth.

Jimmy’s death in January was a great loss for his son Seamus, daughter in law Kate, grandchildren James, Tadhg, Emma and for the wider community whose lives he enriched with his presence, his positive community spirit and his store of history.

Ar dheis Dé go raibh a anam dílis.

PLUMB MERCHANTS OFFER TO THE TRADE Kevin Sullivan, owner of Plumb Merchants, Russell Street, Dublin (opposite Croke Park), has a unique and generous offer to the trade. He wishes to give the opportunity of plumbing trade counter experience to colleagues of fellow Hardware Association Ireland members.

Kevin suggests that this is the best way of acquiring the knowledge and experience necessary to work in a busy plumbing & heating department. Kevin`s very successful business is in operation since 2010 after his accomplished early career in Chadwicks. Because of his expertise and knowledge, he was very much involved in the development of training and education in the Chadwick Plumb Centre outlets.

This experience will be available to those fortunate enough to

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take up Kevin`s kind offer to work with him and his colleagues on a very busy trade counter. This opportunity to gain valuable experience and knowledge is on a first come basis to kevin@plumbmerchants.ie.

July/August 2024

News & Products

KEY INTERNAL APPOINTMENTS AT BROOKS & MBM The Group has recently announced four key internal appointments to further strengthen its management team and leverage the significant customer and trade experience within the two businesses.

The changes will see new Managing Directors appointed to Murdocks Builders Merchants (MBM) and Brooks and two appointments into new Group roles operating across both brands.

Martin Farrell will take the helm as Managing Director for MBM across Ireland, following over 25 years with the business. Pat Moore, who joined the Brooks senior executive team earlier this year, will now take the reins as Managing Director of Brooks. His role will support current Brooks’ CEO Kieran Burke for an interim period.

Group CEO James Higgins said “It’s an exciting time for the Group and these appointments reflect that. Bolstering the senior team with two experienced Managing Directors will further enhance our focus on customers. Martin and Pat will ensure we can successfully drive all-island growth, look to the future and make smart and informed decisions based on the combined merchanting and commercial experience of our new senior leadership team – they have unrivalled industry experience and will drive the Group focus of exemplary customer service and being of value to our customers.”

At a Group level, Peter Kelly will take up a new role of Group Finance Director, tasked with driving strategic growth through

acquisition and within the existing 26 branches across NI and the ROI. Reflecting the focus on the Key Dublin Area market, Brendan Sammon will take on a new role of Group Regional Director East. He will be responsible for building on and driving growth through the eight merchanting branches currently operating in the Greater Dublin region across both the MBM and Brooks brands.

James went on to say “The Brooks acquisition was an important move for us as part of our ambitious growth plans.

Brooks has outstanding brand recognition among our trade audience in the ROI and particularly the Key Greater Dublin Area. This acquisition, in conjunction with the four established Murdocks Merchants in Dublin, has cemented our presence in a key trading market. The appointments of Peter and Brendan will drive collaboration across the two brands. With 26 locations across Ireland and more due to open in 2025, we will continue to have a focus on organic growth and further acquisitions.”

“The four appointments draw on unrivalled industry knowledge to catapult us to the next phase of growth, driving further customer acquisition. They will allow us to combine the wealth of experience and knowledge within the merchanting businesses, to support the growth of both brands individually and support the Group’s ambitious plans as we strive to cement our place as one of Ireland’s leading Independent Builders Merchant groups.”

L-R Pat Moore, Managing Director, Brooks, Martin Farrell, Managing Director, Murdocks Builders Merchants, James Higgins, Group CEO, Brendan Sammon, Group Regional Director East and Peter Kelly, Group Finance Director.

July/August 2024

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News & Products

CHADWICKS PARTNERS WITH NATIONAL CONSTRUCTION TRAINING CAMPUS Chadwicks has partnered with the National Construction Training Campus to bring a new energy and retrofit mobile education hub to select branches nationwide. A collaboration between the Laois and Offaly Education and Training Board (LOETB) and Sustainable Energy Authority of Ireland (SEAI), the education centre will provide both tradespeople and homeowners with everything they need to know about the retrofitting process.

For Tradespeople: At the retrofit centre, tradespeople can expect to learn from SEAI representatives about the necessary requirements for becoming registered Insulation and Heat Pump Installers.

This valuable resource will provide tradespeople with the knowledge and qualifications needed to meet industry standards and expand their professional capabilities.

For Homeowners: The mobile retrofit centre will provide homeowners with step-by-step guidance on the retrofitting process, including details of the comprehensive range of energy saving products available in the Chadwicks branch network. There will be information provided on each SEAI home energy grant, and guidance on www.YourRetrofit.ie, an online platform offering free personalised advice on improving the Building Energy Rating (BER) of homes, with tailored roadmaps for home

Pictured are Cathal Bermingham, LOETB, Austin Nevin, Training Director, Heating and Plumbing at Chadwicks Group, Justine Barrett, Programme Executive, Retrofit Business Development and Supply Chain at SEAI, Patrick Atkinson, CEO of Chadwicks Group, David Shiel, Managing Director of YourRetrofit.ie and Ollie Bartley, LOETB, at the new energy and retrofit mobile education hub.

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improvements.

According to a recent survey conducted by Chadwicks, 76% of homeowners have either undertaken or plan to undertake energy efficiency improvements in their homes. However, 25% are uncertain about the most impactful measures, and 16% are unsure where to start. Over the coming months, the mobile retrofit centre, governed by LOETB, will be present at Chadwicks branches where there is no Education and Training Board (ETB) training centres nearby. Out of 16 ETB training centres nationwide, this will be a unique opportunity for locals to access a mobile education hub.

Commenting on the new energy and retrofit roadshow, Patrick Atkinson, CEO of Chadwicks said: “We are delighted to partner with the Education and Training Board and to be able to provide a one stop shop for tradespeople and homeowners alike to discover new and valuable advice on the retrofitting process.

At Chadwicks, we believe everyone should have simple access to professional guidance on retrofitting, and that is why we have strategically chosen the centre to be at branches where other fantastic home upgrade learning resources such as ETB training centres are not as close by. Visitors to the new centre can expect to experience unrivalled expertise and get all you need to know to start or complete a retrofit”.

Justine Barrett, Programme Executive, Retrofit Business Development and Supply Chain at SEAI, Patrick Atkinson, CEO of Chadwicks Group, David Shiel, Managing Director of YourRetrofit.ie, and Austin Nevin, Training Director, Heating and Plumbing at Chadwicks Group.

July/August 2024

News & Products

SHORTLIST FOR 2024 OCTABUILD BUILDERS MERCHANT EXCELLENCE AWARDS The shortlist has been announced for the 2024 Octabuild Builders Merchant Excellence Awards with 21 builders` merchants across the island of Ireland now in contention for four regional awards, five category awards and the overall Octabuild Builders Merchant Excellence Award.

In addition, nine staff members have been nominated by builders` merchants for the Rising Star Award, which recognises the up-andcoming talent in the industry.

The Octabuild Awards, which have been recognising excellence in the builders` merchant trade for over 35 years, continue with an allisland competition this year.

All shortlisted merchants will now receive a visit from the judges.

The awards ceremony will take place on the evening of Thursday, October 17th in the Round Room at the Mansion House in Dublin, where all shortlisted merchants will be guests of Octabuild at the event.

Octabuild Judges Joe Harlin & Liam O’Gorman

The shortlist for the Octabuild Builders Merchant Excellence Awards 2024 is as follows:

Excellence in Customer Service Chadwicks Coolock, Dublin Chadwicks Galway, Galway Rooney’s Home & Hardware, Meath Wallace’s Homevalue, Wexford

Connacht/Donegal/Monaghan/Cavan Regional Award The Cope Topline Builders Providers, Donegal Chadwicks Castlebar, Mayo Chadwicks Galway, Galway Joyce’s Hardware & Home, Galway

Excellence in Sales and Marketing Chadwicks Castlebar, Mayo Chadwicks Galway, Galway Wallace’s Homevalue, Wexford JP Corry Newry, Armagh

Leinster Regional Award Telfords Portlaoise Ltd, Laois Chadwicks Coolock, Dublin Chadwicks Robinhood Road, Dublin Rooney`s Home & Hardware, Meath Wallace’s Homevalue, Wexford

Excellence in Sustainable Business Chadwicks Clonmel, Tipperary Chadwicks Coolock, Dublin Chadwicks Robinhood Road, Dublin Joyce’s Hardware & Home, Galway

Munster Regional Award Cork Builders Providers, Togher, Cork Morris Builders Providers Ltd, Waterford Chadwicks Clonmel, Tipperary Stakelum`s Home & Hardware, Tipperary Northern Ireland Regional Award Murdock Builders Merchants Ltd – Newtownards, Down JP Corry Lisburn, Down JP Corry Springfield Road, Antrim JP Corry Dromore, Down Excellence in Business Management Cork Builders Providers, Togher, Cork Chadwicks Robinhood Road, Dublin Chadwicks Castlebar, Mayo Brook’s Bluebell, Dublin

July/August 2024

Excellence in Community Outreach Inishowen Co-Op, Carndonagh, Donegal Morris Builders Providers Ltd, Waterford Wogan Build Centre, Louth Murdock Builders Merchants Ltd – Newtownards, Down Rising Star Award Shane Milligan – Murdock Builders Merchants Ltd, Newry, Down Katarzyna Jaszczuk – Morris Builders Providers Ltd, Waterford Josh Duggan – McMahons Builders Providers Dunmanway, Cork Andrew Johnston – Newry Building Supplies (Murdock Builders Merchants Ltd), Down Daniel Wall – Telfords Portlaoise Ltd, Laois Niall Bradley – Wallace’s Homevalue, Wexford Sean Black – T O’Higgins Ltd, Galway Marcus Harvey – JP Corry Springfield Road, Antrim Luke Martin – JP Corry Dromore, Down

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News & Products

STUDENTS CELEBRATE SUCCESS AT HAI CERTIFICATE IN HARDWARE RETAIL & MERCHANTING GRADUATION CEREMONY Hardware Association Ireland (HAI) proudly hosted the Graduation Ceremony for this year’s cohort of the HAI Certificate in Hardware Retail & Merchanting, celebrating the dedication and achievements of all participating students.

The event, held at in HAI’s offices in Rathcoole, Co. Dublin, saw students receiving their Certificates of Completion in recognition of over nine months of hard work and on-the-job learning.

Senan Foley (Vice President of HAI and Head of Retail, Tirlán), Victoria Wall (Wallace’s Homevalue Hardware), Martin Markey (CEO of HAI), and Declan Conlon (Sales Manager, Wavin Ireland, and Octabuild Chairperson).

Rafal Jopek from Brooks Timber & Building Supplies, Bluebell, received the High Achieving Student Award.

Rafal’s consistent excellence in his coursework and practical learning and development earned him this special recognition.

Students of this year’s HAI Certificate in Hardware Retail & Merchanting with their Certificates of Completion.

This year’s graduation saw the presentation of two prestigious awards: the Student of the Year and High Achieving Student.

Victoria Wall from Wallace’s Homevalue, Wexford, was honoured as Student of the Year. Victoria’s exemplary performance and commitment throughout the programme distinguished her as a leader among her peers.

Brendan Sammon (Brooks Group Regional Director East), Senan Foley (Vice President of HAI and Head of Retail, Tirlán), Rafal Jopek (Brooks Bluebell - High Achieving Student 2024), Martin Markey (CEO of HAI), and Declan Conlon (Sales Manager, Wavin Ireland, and Octabuild Chairperson).

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July/August 2024

News & Products

Aoife Kinsella O’Reilly, co-ordinator of the HAI Certificate, commended all the graduates on their achievements: “We are immensely proud of this year’s graduates. Each student has shown remarkable dedication to their professional development. Special congratulations to Victoria and Rafal for their outstanding accomplishments. These awards highlight their exceptional talents and commitment to excellence in the hardware industry.”

Sponsored for a third year by building products manufacturers group, Octabuild, the Certificate includes specially designed product knowledge modules on Heating & Plumbing, Paint Products, Insulation, Roofing Products, Timber Products and Cement delivered by Octabuild members - Dulux Paints, Etex Ireland, Glennon Brothers, Grant Engineering, Gyproc, Irish Cement, Kingspan Insulation, and Wavin Ireland.

Octabuild Chairperson, Declan Conlon, Wavin Ireland, said: “Octabuild has been delighted to partner with Hardware Association Ireland to sponsor the HAI Certificate in Hardware Retail and Merchanting for the third year. We very much appreciate the importance of growing talent in the builders merchant trade and value the knowledge that this programme offers to participants. Octabuild members have enjoyed sharing their expertise in industry-specific product knowledge modules for participants and working with them as they progress through the programme.”

The Graduation Ceremony was attended by students, mentors, Octabuild Chairperson Declan Conlon, and members of the HAI team, who collectively celebrated the achievements of the graduates.

The HAI Certificate in Hardware Retail & Merchanting is a comprehensive programme designed to equip employees in the industry with the essential skills and knowledge required for successful careers in the hardware sector.

The curriculum covers critical areas such as customer service, sales techniques, product knowledge, and operational efficiency, preparing students to meet and exceed industry standards.

Enrolment Open for 2024/2025 For more information on the HAI Certificate in Hardware Retail & Merchanting and how to enrol in the next session, please visit www.hardwareassociation.ie. or scan the QR code.

This year’s graduating students of the HAI Certificate and their mentors join members of the Hardware Association Ireland team and Octabuild at graduation ceremony in HAI’s offices.

July/August 2024

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News & Products

LEADING THE WAY WITH COMMUNITY COLOURS INITIATIVE Fleetwood Paints prides itself on being a family-owned business that has stayed true to its roots. The company operates from its state-of-the-art manufacturing plant in Virginia, Co. Cavan, where every litre of paint is produced. This facility boasts one of the largest research and development departments of any Irish paint company, ensuring that all products are engineered to meet the specific needs of the Irish market and climate.

This year, Fleetwood Paints launched their Community Colours Initiative, a campaign designed to give back to the communities that have supported the company for decades.

Recognising the power of colour to transform interior and exterior spaces, Fleetwood committed to donating thousands of litres of paint to various community groups across Ireland.

The initiative aimed to bring colour and renewed energy to local clubs, organisations, and projects that play a vital role in our communities.

Community groups from all corners of Ireland were invited to apply for the chance to receive free paint. Applications came in from sports clubs, scout groups, meals on wheels services, men’s sheds, and various other community groups. 61 winners

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were chosen and were awarded paint donations tailored to their specific needs, helping them rejuvenate and enhance their facilities.

Fleetwood Paints’ Community Colours Initiative is more than a charitable campaign; it is a testament to the company’s deep-rooted commitment to community support. Fleetwood has consistently demonstrated its dedication to enriching local communities through various initiatives and donations.

The success of the Community Colours Initiative has set a new standard for corporate community engagement. Fleetwood Paints plans to continue this initiative in the coming years, expanding its reach and impact. By doing so, they aim to ensure that communities in Ireland have the opportunity to experience the uplifting effects of a fresh coat of paint.

Scan the QR code to view the full list of Fleetwood Paints 2024 Community Colours winners.

July/August 2024

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Available 1ltr, 2.5ltr, 5ltr and 10ltr

INTERIOR&EXTERIOR

News & Products

MOL TOOLS & ABRASIVES AT THE FOREFRONT OF STOCKING NEW AND INNOVATIVE PRODUCTS In the dynamic world of power tools and construction equipment, MOL Tools & Abrasives has established itself as a leading wholesaler by consistently offering the latest and most innovative products from industry giants like DeWALT and Makita. This forward-thinking approach has solidified MOL’s reputation as a go-to wholesaler for enthusiasts seeking top-quality, cutting-edge tools.

DeWALT: A Legacy of Innovation DeWALT, known for its relentless commitment to quality and innovation, has been a preferred brand among professionals for decades. With MOL’s strategic partnership, account customers can access DeWALT’s newest offerings, ensuring they are equipped with the best tools to enhance productivity and efficiency.

One of the standout products available through MOL is DeWALT’s ToughSystem 2.0. This storage system is a gamechanger for professionals who need to organise, transport, and protect their tools on the job site. The ToughSystem 2.0 offers improved durability, increased storage capacity, and enhanced security features. Its IP65-rated weather seal ensures protection against dust and water, while the auto-connect side latches allow for one-handed operation, making it easier and faster to stack and carry multiple units. This system not only simplifies the work process but also provides peace of mind that valuable tools are safeguarded in even the harshest conditions.

Makita: Pioneering Advanced Technology Makita, another heavyweight in the power tools industry, is renowned for its innovative approach and high-performance products. MOL’s comprehensive inventory includes Makita’s latest advancements, ensuring account customers have access to tools that leverage the latest technology for superior performance.

Among the cutting-edge products available at MOL is Makita’s GA9090 2200W 9” Angle Grinder. This powerful tool is designed for heavy-duty applications, providing high output and durability.

Its robust design ensures it can handle the toughest jobs, making it a favourite among professionals who require reliable performance in demanding conditions.

Additionally, new to MOL are the Makita RP001GZ02 40V Max XGT Brushless 1/2” Router and the DRT52ZJ 18V Brushless Router/Trimmer. The RP001GZ02 offers unparalleled power and precision, making it ideal for detailed woodworking and cabinetry work. Its brushless motor delivers increased efficiency and longer runtime, ensuring users can tackle complex tasks with ease. The DRT52ZJ, on the other hand, provides flexibility and convenience with its cordless design, allowing for seamless operation in various environments. Both tools exemplify Makita’s commitment to innovation and quality, providing users with the performance they need to achieve professional results.

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MOL: A Commitment to Excellence MOL’s commitment to stocking the latest products from reputable suppliers underscores its dedication to meeting the evolving needs of its customers. By partnering with these leading brands, MOL ensures that its inventory is always up to date with the most advanced and reliable tools on the market.

In addition to all this, MOL’s user-friendly online platform makes it easy for account customers to browse and purchase these innovative products. With detailed product descriptions and specifications, users can make informed decisions and find leading tools within the market. With an efficient delivery service and an outstanding aftercare package for all its products, MOL leads the way in customer service and care.

With a focus on quality, innovation, and customer satisfaction, MOL continues to set the standard for excellence in the industry.

To find out more about MOL Tools & Abrasives or to discuss opportunities, contact the team 0044 28 7964 5139, email sales@moltools.co.uk or visit www.moltools.co.uk

July/August 2024

News & Products

JMBL HANDS THE BATON TO KENNETH LAVELLE AS NEW MANAGING DIRECTOR Joseph Murphy Ballina Ltd (JMBL), leading Wholesaler and Distributor, is pleased to announce the appointment of Kenneth Lavelle as its new Managing Director, effective 1st September. Outgoing MD Lorraine Burnell is handing over the reins after five years of success and growth for JMBL and the MOY Brand.

Lavelle is a natural successor for the role, he brings over 15 years of experience in the business, having previously held positions as Operations Manager and most recently Purchasing Manager. Known for his determination and fantastic communication skills Kenneth is set to lead JMBL into its next phase of growth and innovation. JMBL is a proud family business and Kenneth Lavelle is the new generation to step up and lead the team.

“I am thrilled to announce Kenneth as incoming MD,” said current MD Lorraine Burnell, “His extensive experience and visionary leadership will be instrumental as we continue to expand our MOY Brand and our exclusive MASTON and PureAir brands. We have just integrated a new SAP system that will revolutionise and streamline all our systems. Participating in the last two Hardware Shows have showcased our fantastic product portfolio and the team will continue to add new ranges and develop the hugely successful MOY brand.”

Kenneth Lavelle, New Managing Director, Joseph Murphy Ballina Ltd.

July/August 2024

In his new role, Kenneth will focus on continuing the success of JMBL in the hardware industry. He will be responsible for overseeing growth and driving key goals such as innovation and customer satisfaction, strengthening the company’s position in the Hardware Industry.

“I am honoured to take up my position as MD at JMBL and look forward to working with our talented team here. I would like to thank Lorraine for her hard work and determination and wish her the very best in her future endeavours,” said Kenneth.

“Together, we will continue to deliver exceptional value to our customers and build on the strong foundation that has been established over the last few years.”

To get in touch with Kenneth Lavelle email him at kenneth.lavelle@josephmurphy.ie or scan QR Code to connect on Linkedin.

To explore the full MOY Brand Ranges, visit the JMBL website at www.josephmurphy.ie

Lorraine Burnell and Kenneth Lavelle at a recent Network Ireland awards ceremony.

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Golf Society

HARDWARE ASSOCIATION IRELAND GOLF SOCIETY CAPTAIN’S PRIZE Courtown Golf Club, the picturesque and challenging golf course with its panoramic views of the Irish Sea and the beautiful North Wexford coast, provided a delightful distraction to our first outing of the year on 21st June.

A mature parkland par 71 course with every fairway lined to reward the accurate golfer and punish the wayward.

We were welcomed and hosted by Golf Society Captain, David Bolger and all the team at the venue. Sponsored as always by Irish Abrasives, golfers enjoyed excellent hospitality and great company with an excellent array of prizes.

2nd Place Overall William Wallace receiving his prize from Sponsor Jim Cuddy, Irish Abrasives.

Class 2 Winner Tom O`Connell receiving his prize from Sponsor Jim Cuddy, Irish Abrasives.

Overall Winner Neil Parks receiving his prize from Golf Society Captain David Bolger.

Ladies Overall Winner Breda Phelan receiving her prize from Golf Society Captain David Bolger.

Past Captains Prize winner Joseph Wallace receiving his prize from Sponsor Jim Cuddy, Irish Abrasives.

HARDWARE ASSOCIATON IRELAND GOLF SOCIETY CAPTAIN DAVID BOLGER’S PRIZE 21st June 2024 - Courtown Golf Course Sponsors - Irish Abrasives OVERALL First place Second place Third Place

Neil Parks William Wallace Pat Walsh

35 points 34 points 32 points

handicap 31 handicap 23 handicap 04

CLASS 1 First place Second place Third place

Paul Candon John Phelan Les Ashley

30 points 27 points 27 points

handicap 11 handicap 13 BB9 handicap 20

CLASS 2 First place Second place Third place

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Tom O’Connell Eddie Kelly Jim Cuddy

29 points 29 points 28 points

handicap 21 BB9 handicap 21 handicap 25

CLASS 3 First place Second place Third place

Paddy O’Leary James Wallace Joe Harlin

32 points 31 points 28 points

handicap 31 handicap 26 handicap 33

LADIES First place Second place

Breda Phelan Brianán Kingham

31 points 30 points

handicap 14 handicap 22

PAST CAPTAIN’S PRIZE Winner Joseph Wallace

27 points

handicap 22

Back 9 Front 9

16 points 17 points

handicap 21 BB6 handicap 16

David Bolger Bob Boxwell July/August 2024

Golf Society

HARDWARE ASSOCIATION IRELAND GOLF SOCIETY PRESIDENT’S PRIZE Hardware Golf Society President Tom O`Connor welcomed members to the beautifully appointed Monkstown Golf Club in Cork where he hosted his event for the second year.

The course is now a firm favourite with society members offering challenging golf within a manicured parkland terrain.

Overall Winner Martin Rowe receiving his prize from Golf Society President Tom O’Connor.

Sponsored by Toolbank Ireland as usual, golfers enjoyed excellent hospitality and great company with an excellent array of prizes.

2nd Place Overall Eddie O`Shea receiving his prize from Golf Society President Tom O’Connor.

3rd Place Overall David Bolger, Golf Society Captain, receiving his prize from Golf Society President Tom O’Connor.

Ladies Overall Winner Breda Phelan receiving her prize from Golf Society President Tom O’Connor.

Ladies Overall 2nd Place Ainé Parks receiving her prize from Golf Society President Tom O’Connor.

HARDWARE ASSOCIATON IRELAND GOLF SOCIETY PRESIDENT TOM O’CONNOR’S PRIZE 25th July 2024 - Monkstown Golf Course Sponsors - Toolbank Ireland OVERALL First place Second place Third Place

Martin Rowe Eddie O`Shea David Bolger

42 points 40 points 40 points

handicap 08 handicap 25 BB9 handicap 20

CLASS 1 First place Second place Third place

John Phelan Eddie Kelly Tim Burke

38 points 36 points 35 points

handicap 13 handicap 20 handicap 13

CLASS 2 First place Second place Third place

PJ Gunn Joseph Wallace Brian Wogan

36 points 32 points 29 points

July/August 2024

CLASS 3 First place Second place Third place

William Dixon Liam O`Gorman Neil Parks

39 points 30 points 30 points

handicap 40 handicap 30 BB9 handicap 26 BB9

LADIES First place Second place

Breda Phelan Ainé Parks

34 points 31 points

handicap 15 handicap 34

Back 9 Front 9

Michael McBride Bob Boxwell

20 points 17 points

handicap 20 handicap 17

handicap 22 handicap 22 handicap 23

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News & Products

HEALTHY HOMES IRELAND CALLS FOR URGENT FOCUS ON RETROFIT Healthy Homes Ireland, supported by the Irish Green Building Council and VELUX, recently hosted a breakfast event in Dublin that unveiled research showing the scale of the impact of healthy homes on people’s mental and physical well-being.

The Healthy Buildings Barometer has been published annually by the VELUX group and its research partners since 2015 to take the pulse of the EU’s housing stock. This year’s research was undertaken

by BPIE (Building Performance Institute Europe) and complements Healthy Homes Ireland’s report, which was published last year and made specific policy recommendations for Ireland.

Dr Caroline Düvier from BPIE delivered a thought-provoking presentation on the 2024 Barometer, zooming in on the Irish numbers from this Europe-wide publication and highlighting some concerning findings, including: -

-

The renovation rate required for Ireland is +2900%, whereas the EU needs to achieve +1400%.

There has been a 22% increase in damp issues in Ireland.

Around 275,000 citizens in Ireland do not have sufficient daylight in their homes - across the EU, the figure stands at 30 million citizens.

25% of Europeans live in buildings where the indoor air quality falls below national standards.

On a positive note, there was a 13.5% decrease in CO2 emissions in Ireland from 2015 to 2020.

Speaking of the findings for Ireland, Dr Düvier stated: “The Barometer focuses on shaping a healthy, sustainable and resilient future. Ireland is far behind where we need to be, with nearly twice as many buildings requiring renovation compared to the EU overall.

There are issues with an increase in damp and significant numbers of people in Ireland not getting enough daylight in their homes. This needs to be urgently addressed.”

Much work needs to be done in Ireland to make homes healthier.

The panel discussions focused on areas of concern in Irish buildings and made recommendations that should be adopted to improve the health of homes and the people who live within them.

are notable. In terms of homes, they can result in better mental and physical health and savings as high as 44% savings for families on heating alone. In workplaces and schools, better air quality and light increase productivity and performance. Taking schools as an example, quieter buildings that are less prone to overheating can foster a 2.3% increase in learning whereas performance can be improved by up to 18% by higher exposure to daylight.”

Kevin O’Rourke, Chair of Healthy Homes Ireland, called for urgent changes, saying: “There is lots of research, including in our own Towards Healthier Greener Homes report, which shows that the quality of the home you live in has a major impact on a person’s physical and mental well-being. But we think more must be done to make homes healthier and greener. There are immediate steps we can take now to ensure that everyone across Ireland is living in healthy homes. A focus and investment by the government on this now will improve people’s health and save money that would otherwise be spent on the health system.

He concluded, “The Healthy Homes Ireland recommendations are clear: • There is a need for collaboration across the housing, construction, energy efficiency and public health sectors.

• We need a central leadership body to advocate for change and set joint goals.

• We must improve IEQ skills of professionals entering the housing industry by including relevant modules in apprenticeships and third-level education.

• And there is a need to train AHBs (Approved Housing Bodies) and local authorities to maintain homes for better occupant health outcomes and communicate with tenants on how to improve IEQ in homes.”

For more information about Healthy Homes Ireland and to read the full report Towards Healthier Greener Homes, visit www.igbc.ie/wp-content/uploads/2023/06/2.-HHI-Report_ Final_Digital_20Nov23.pdf

Dr Ola Løkken Nordrum, the Irish Doctors for the Environment representative, participated in a panel discussion at the event. He stated: “There is a clear link between health and housing. Our homes and where we live ought to be a source of health and wellbeing, but this is not the case for many people living in Ireland.

Air and noise pollution, dampness, lack of nature and sunlight are just some of the issues we face. We need to increase awareness around this, but more importantly, we need to act on it. By making our homes and the environment around them healthier, we can live healthier lives.

We cannot overstate the benefits of improved IEQ (Indoor Environmental Quality) in renovated buildings. The knock-on effects

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Dr Caroline Düvier from Building Performance Institute Europe (BPIE) and Kevin O’Rourke, Chair of Healthy Homes Ireland.

Photo: Paul Sherwood, Coalesce.

July/August 2024

News & Products

XTRADE HAND TOOLS: A NEW ERA IN THE IRISH HAND TOOL MARKET AND A CHANCE TO WIN! ATKO are proud to be an official distributor of XTrade Hand Tools and Flexi-Tubs. All the XTrade products are trade quality, available at affordable prices for professional tradesmen and DIY enthusiasts. The range is taking the Irish market by storm following a fantastic launch at The Hardware Show in February.

Why don’t you invite us to visit your store and allow us to present the full product ranges to allow you to see the amazing quality of the tools and the fantastic display stands that are available if you want to become a stockist.

See the following link for your chance to win a 1 metre XTrade stand and stock atkogroup.co.uk/xtrade-stand-giveaway-form Reach out to ATKO today if you have any questions or requests: Web: www.atkogroup.co.uk, Email: sales@atko.co, Phone: +44 28 9448 7831.

“XTrade have taken significant market share in the UK, and we are excited to be in partnership with ATKO as a distributor of this extensive range of products.” says Kevin McHardy – Sales Director of XTrade (Tiger Building Products).

XTrade is now one of the largest suppliers of Flexi-Tubs in the UK and have a range of black and yellow 100% recycled tubs and a range of virgin plastic-coloured tubs to suit all segments.

They also supply a display stand to help you promote them within your stores.

To celebrate the launch of the brand in Ireland ATKO are offering retailers the chance to win a 1 metre XTrade display stand complete with stock valued at €1,200. Simply scan the QR code on the adjoining page and provide your details for a chance to be the winner!

Brendan Auld, Managing Director of ATKO Group Ltd adds, “We provide supply chain excellence by offering top quality products at the right price and delivering them to your premises for a seamless experience.”

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July/August 2024

CHANCE TO WIN Fully Stocked XTrade Stand worth €1200

We are offering one lucky winner a fully stocked XTrade stand FOC to enhance your retail space. Simply fill out the form at www.atkogroup.co.uk or scan the QR code.

News & Products

2024 HAS HIGHEST HALF YEARLY CORPORATE INSOLVENCIES SINCE H1 2018 There were 412 corporate insolvencies in H1 2024, up 25% compared to this time last year and the highest half yearly corporate insolvency figure since H1 2018 (435).

Commenting on the latest statistics, James Anderson, Turnaround & Restructuring Partner, Deloitte Ireland said: “These figures put Ireland on course for more than 800 insolvencies this year, as forecasted in our Q1 Insolvency & Restructuring Statistics. This is an increase of 25% on 2023 activity levels and would represent the highest number of insolvencies since 2017, when the figure was 874.”

The increase in H1 2024 is driven by Creditors’ Voluntary Liquidation (CLV) activity, which saw a 33% increase compared with H1 2023 (323 CLVs in H1 2024 vs 243 in H1 2023). Nearly all insolvencies in H1 2024 were SMEs (98%).

SCARP There have been 13 SCARP (Small Companies Administrative Rescue Process) appointments to date in 2024, which is down from 17 in H1 2023. There have been 68 SCARP appointments since its introduction at the end of 2021 and it has a success rate of 70%, saving 672 jobs to date.

2024 forecast Based on the activity levels in H1 2024, corporate insolvency activity in 2024 is forecasted to surpass 800 appointments.

This represents a 25% increase on 2023 activity levels and the highest level in six years. Based on the appointments in H1 2024, SMEs will likely continue to be the most impacted and the Hospitality and Retail Sectors are likely to experience continued James Anderson, Turnaround & restructuring activity in 2024.

Restructuring Partner, Deloitte Ireland.

Industry breakdown

James Anderson said: “The drop in SCARP appointments compared to last year is very concerning. This scheme continues to attract low numbers of companies, despite the positive impact it has had on those which have used it. We know SCARP can be successful in saving jobs and we would urge the Government to further invest in raising awareness of this process and its benefits.”

Debt warehousing Almost 90% of the €1.65 billion debt that remained in the warehouse at the start of April 2024 was either paid in full, secured under phased payment arrangements or included within a proposed phased payment arrangement, according to Revenue in May. James Anderson said: “The debt warehousing scheme supported businesses in Ireland during a difficult and uncertain period. The vast majority of companies who availed of it are now either engaging with Revenue or have cleared off their debts. This shows it was a good decision to introduce it and confirms that such emergency measures for businesses can have a positive impact during turbulent times.”

Regional focus Leinster had the highest number of insolvencies in H1 2024 (321), as expected, and recorded a 27% increase compared to H1 2023. There were 46 in Munster, 40 in Connacht, and 5 in Ulster (Republic of Ireland only).

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Industry

Number of insolvencies in H1 2024

Services

154

Hospitality

77

Construction

42

Retail

42

Manufacturing

25

Transport

22

IT

18

Wholesale

17

Other Business Activities

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•

Creditors’ Voluntary Liquidation (CVLs) is a terminal insolvency procedure whereby the directors of a company instruct a Licenced Insolvency Practitioner to act as liquidator to wind up the company’s affairs because it has become insolvent and unable to continue to trade.

•

Small Companies Administrative Rescue Process (SCARP) was introduced at the end of 2021 and aims to provide a more accessible and cost-effective restructuring process for smaller companies that are viable, yet insolvent.

•

Debt warehousing scheme - Businesses had until 1 May 2024 to either pay back their warehouse debt or engage with Revenue. The payback scheme was set up in 2020 to help Irish businesses get through Covid by deferring certain tax payments for an extended period of time.

For more information visit www.deloitte.com

July/August 2024

News & Products

IRELAND ON THE CUSP OF RAPID GROWTH Davy expects a broad-based acceleration of economic growth.

Gross National Income (GNI) which represents the total income earned by a country’s people and businesses, regardless of where it was earned, is expected to grow by 4.5% in 2024 and 4.3% in 2025 – from an estimated 3% growth in 2023. This forecast is underpinned by employment growth of 2% a year and a significant increase in housing output.

Commentary: The Irish economy accelerated into 2024 and is on the cusp of rapid growth, helped by lower inflation. Foreign direct investment (FDI), high-skilled job creation and a rising population underpin the economy’s resilience.

Buoyant activity levels have put pressure on Ireland’s infrastructure. Priorities for capital spending include housing and decarbonisation. Threats to competitiveness must be tackled to avoid a slowdown in FDI and job creation.

Demand in the economy is strong and inflation could be reignited if another expansionary Budget is delivered this year. Davy expect continued Budget surpluses this year and next. Further ahead, funding levels will rise due to higher debt rollovers, increased investment and the costs of an ageing population.

Population growth: Davy expects the population to reach 5.9m by 2030, which would be 524,000, or 10%, ahead of the National Planning Framework (NPF) baseline of 5.36m.

In a “high migration” scenario, the NPF expects a population of 5.5m by 2030 and close to 6m by 2040. Davy therefore expect the population to reach 6m nearly a decade faster than the “high migration” scenario in the NPF. This forecast has significant implications for housing demand over the coming years.

Housing: Davy forecasts an increase to 36,000 new dwelling completions this year and 42,000 next year. However, this remains well short of their estimate of underlying housing need.

Closing Ireland’s per-adult housing shortfall compared to other European countries based on the projections above would require just under 85,000 units a year until 2030, or 2.6 times the 2023 level of completions.

For further information, email researchoperations@davy.ie or phone +353 1 6148997.

STIXALL DOES IT ALL

From Tight Seals to Strong Bonds The ultimate hybrid polymer that effortlessly bonds and seals virtually ANYTHING to ANYTHING under any condition. From underwater adhesion to extreme temperature and chemical resilience, STIXALL sets a benchmark in building adhesives and sealants.

High initial grab Rapid curing Extreme durability Works on wet surfaces Packaged sustainably

www.sika.ie

@Sika

July/August 2024

@SikaIreland

25

News & Products

BLUESTONE SALES & DISTRIBUTION LTD Founded in 2001 by David and Karen Bates, Bluestone Sales & Distribution Ltd is a highly regarded independent and Irish owned company selling and distributing a vast array of brands and products across Ireland and Northern Ireland.

Originally set up in 1993 as a BRITA subsidiary for Ireland, Bluestone have expanded into being much more than a one product company that specialises in water filter products and have now created a whole new division in consumer kitchenware, houseware and electrical products.

Bluestone’s focus is on innovative household brands that offer reliability and value. They work in partnership with market leading brands including BRITA - market leaders in water filtration, Severin - domestic electrical products, Leifheit/ Soehnle - cleaning, laundry and kitchen accessories, Strata - storage solutions & gardening range, Greener Cleaner domestic environmentally friendly cleaning range, Kitchen Devil -range of high quality knives, Fiskars - range of high quality

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scissors, E-Cloth - chemical free range of cloths & mops and Swan - electrical appliances and homewares.

Bluestone are the sole distributors in Ireland and Northern Ireland of BRITA water filters, the market leaders in water filtration, who are heading towards celebrating their 60th anniversary in business.

Primarily based in Trim, Co. Meath, Bluestone Sales & Distribution Ltd serve their customers with a dedicated sales team that operates throughout the country ensuring all their customer’s needs are catered for in their own unique way and ensuring a high quality of customer service and satisfaction.

To find out more about the range available from Bluestone Sales & Distribution Ltd please visit www.bluestone.ie and follow them on Facebook @Bluestone Sales and Distribution Ltd and on Instagram @bluestone_ire.

July/August 2024

News & Products

IT BEGINS WITH UNWINS Westland Horticulture is excited to announce the latest expansion of its innovative Garden Equipment Merchandising System (G.E.M.S) to deliver a step change for the seed and propagation category.

Originally launched in 2022, the revolutionary display stands cleanly manage outdoor gardening categories, including plant supports, trellis and bulk roll, and provide a solution that is modular, weatherproof, and durable.

Bringing the Westland Growing system to life The Westland growing system is proven to give both consumers and retailers the very best results. In trials, the combination of using Unwins seeds, Gro-Sure VisiRoot propagators, and Gro-Sure Seed and Cutting Compost resulted in 50% better germination than using competitor products*.

This is due to the built-in water management from the advanced formulation of the growing media and the moisture bridge technology in the VisiRoot seed trays.

Stylish, Simple, and Sustainable The G.E.M.S system exemplifies excellence in point-of-sale solutions for garden centres by combining functionality, aesthetic appeal, and sustainability. The wood used in G.E.M.S displays is FSC® certified, ensuring responsible forest management, while the steel components are repurposed from waste materials, reflecting Westland’s commitment to sustainability.

The product range offering places consumer success and sustainability at its heart. The range includes top-tier Unwins seeds known for their beautiful blooms and excellent flavours.

The VisiRoot propagation kits, made from rPET - a material crafted from recycled plastics - are kerbside recyclable. The Fibre Root range, popular among gardeners for years, simplifies seed germination and planting, ensuring successful gardening outcomes.

Introducing Seed G.E.M.S G.E.M.S had a transformative impact on the outdoor plant support and merchandising sector, enhancing a critical gardening category worth £75m (€89m) at retail, and will now offer retailers a dedicated seed division. This new offering includes a curated range of Unwins’ blooming and edible seeds, along with all necessary propagation kits and compost, making it easier than ever for customers to grow their own flowers, fruits, and vegetables.

Simplifying the Shopping Experience During trials, the Westland team consistently received feedback that shoppers often feel overwhelmed by the extensive choices in garden centres. The seed G.E.M.S proposition addresses this by offering a streamlined, easy-to-shop display that provides everything a seed-sowing gardener needs in one place. The introduction of seed complements the already successful G.E.M.S collection, which now offers a complete collection of indoor and outdoor modules, designed to provide a cohesive and efficient shopping experience for garden centre and hardware customers.

The convenience of finding everything needed for ‘grow your own’ gardening in one smart location promises to elevate garden centre merchandising. Season-long trials in the UK and Ireland, have demonstrated through EPOS significant sales growth, with seed sales increasing by 22% and linked sales of propagation accessories jumping by 36%.

* Germination trial conducted in April 2024. All tests conducted at identical levels of light and low heat, water applied to 50% of the seed tray, replicating the imperfect ways consumers grow.

July/August 2024

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News & Products

BRANCHING OUT WITH COMBILIFT Following the launch of five new models in its 25th anniversary year in 2023, Irish materials handling specialist Combilift has already announced the premiere of yet another innovation.

The Combi-CLL (Container Log-Loader) was recently exhibited at EXPO Richmond 2024, one of America’s leading trade shows for the forest products industry.

The concept and operation of the Combi-CLL is based on that of the Combi-CSS (Container Slip Sheet), which has been successfully deployed across numerous industries for the mechanised loading of long products such as packs of timber or steel into containers. This not only reduces the risk of accidents to the workforce and product damage but is incredibly fast compared to other methods – a 40-foot container can be fully loaded by one operator in under six minutes.

Watch the video here:

For more information visit: https://combilift.com/combi-css-log-loader/ www.combilift.com

The 30t capacity electro-hydraulically powered Combi-CLL offers the same benefits when it comes to speed, safety and product integrity. It was designed to address the requirements of exporters of softwood and hardwood logs, the nature and shape of which make them much trickier to handle than palletised or packed products. Logs can be individually lifted and pre-loaded into a robust, high-sided metal “tub” before the patented push-pull mechanism powers the tub into the container. Once inside, the hydraulic dropdown hatch is closed and locked into position to hold the logs securely in place, and the tub is retracted to allow the logs to settle within the container.

Once again, Combilift has come up with a customer-led solution that also has potential for applications beyond the forestry and timber industries.

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July/August 2024

News & Products

JOHN STAFFORD & SONS NEW SHOWROOM NOW OPENED! For over 77 years John Stafford & Sons has been serving the trade across Ireland with a passion for dedicated customer service and excitement for new & innovative products.

The company started in Dublin in 1947 and in later years moved their operation to Wexford. Early this year they moved to their new two-acre facility at Bellefield, Enniscorthy giving them a total of 36,000 square feet (3,350 square metres).

They are pleased to announce that their new showroom is now open with a wide variety of over 2,500 products on display.

Customers can once again experience the friendly atmosphere on their visit, that they have experienced before – new customers are welcome and encouraged to visit. The showroom is operated by appointment to give utmost dedicated service and attention – many of the products on display are sold under the company’s own brands ProTool and AC Brooklyn. The company also has exclusive distribution with other well-known strong selling brands such as John Deere, Truper, MPS, Amtra and Hilka.

The success and continued growth are down to the hard work and dedication of the staff and the continued support of the large loyal customer base throughout Ireland. The simple formula of offering quality products, delivered by a dedicated team of professionals and above average margin opportunity for their retail partners is key to their continued expansion and strong sales growth.

The company has a firm eye on the future with exciting new product launches.

The John Stafford & Sons team would like to take this opportunity to thank their customers for all their support over the years.

Call today to arrange your visit on 053 936 7246 or email sales@stafford.ie or visit www.stafford.ie You can find them at Bellefield, Enniscorthy, Co. Wexford, Y21 E0F5, located only five minutes from the M11 Exit 25.

LIFT TO CORK IS A GOLDEN MOMENT FOR CEDRAL’S KIERAN DUGGAN It has to be one of the most talked about drives from Dublin Airport to Cork this summer.

As Kieran Duggan, Cedral Sales Manager with Etex Ireland, was returning from a trip to the Paris Olympics, he realised he was sharing a flight with none other than Irish Olympic Gold Medal Rowers Fintan McCarthy and Paul O’Donovan. On chatting with them, he learned they were planning on catching the bus back to Cork from Dublin Airport, so he quickly stepped in with the offer of a lift to ensure the Olympic heroes, their gold medals and fellow rower Natalie Long got home safely.

Mallow resident Kieran said, “It was a privilege to be able help these complete legends. Honestly what a way to top off a trip to the Olympic Games. They were full of chat and grateful for the lift. I was lucky to be in the right place at the right time and it’s a trip I’ll never forget!”

July/August 2024

Olympic Gold Medal Rowers Paul O’Donovan & Fintan McCarthy with Kieran Duggan, Cedral Sales Manager with Etex Ireland.

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News & Products

EMPOWERING LOCAL CONSTRUCTION: GUARANTEED IRISH CELEBRATES CONSTRUCTION MONTH 2024 In September 2024, Guaranteed Irish celebrates its annual Construction Month, dedicated to supporting and promoting member companies in the construction and housing industries. This is achieved through the unique Guaranteed Irish House website, the ultimate destination for building a house or retrofitting any type of buildings in Ireland.

Launched in 2019, by the Minister for Housing, Local Government and Heritage, Darragh O’Brien TD, this initiative is backed by renowned organisations such as RIAI, Engineers Ireland, CIF, and more. It provides architects, developers, contractors, and interior designers with a comprehensive directory of trusted suppliers for both private and commercial builds. It also provides consumers with quick and easy access to local companies in the construction industry to fulfil any of their personal property needs.

reduce the travel miles of their materials, while building a sustainable local economy for the future. Look out for the G, visit www.guaranteedirishhouse.ie

Join other Guaranteed Irish Construction Members and sector experts at Construction Forum sponsored by Kingspan Insulation for an insightful panel discussion on ‘Incentivising Innovation in the Irish Construction Sector’.

Guaranteed Irish Construction Forum: 17th September 2024 from 9:00am, Platform X, KPMG, Dublin 2. www.eventbrite.ie/e/guaranteedirish-construction-forum-2024-tickets929028889417?aff=Magazine

“Quality, robust, sustainable construction products that result in good quality housing for citizens is essential.

When using locally produced raw building materials we are benefitting local jobs and the local economy and also furthering our climate action aims. Ultimately, homes which are built to the highest standards, and which are safe and healthy to live in is the top priority.” Minister for Housing, Local Government and Heritage, Darragh O’Brien TD. The Guaranteed Irish House listing covers the entire supply chain, including homegrown or international brands based in Ireland. This ensures shorter lead times, local expertise, and reduced travel distances. Encompassing everything from external structures, aggregates, roofs, and walls, to commercial service solutions for building maintenance, energy efficiency, and waste management. The platform also provides an extensive range of options for the finishing touches under the ‘Homeware & Interiors’ and ‘Garden’ categories.

Every company listed on the platform holds the prestigious Guaranteed Irish Mark, which represents trust for both businesses and consumers nationwide. All members are committed to sustaining jobs, contributing to their local communities, and supporting Irish provenance. By consciously choosing to source from Guaranteed Irish House members, specifiers and homeowners actively promote local jobs in their communities throughout Ireland, 30

Brid O’Connell, CEO, Guaranteed Irish with Minister for Housing, Local Government and Heritage Darragh O’Brien TD, at the Guaranteed Irish House Launch.

July/August 2024

What does GuaranteedIrishHouse.ie guarantee?

Sustainable jobs, enterprise in our communities and support for each other.

GuaranteedIrishHouse.ie is your one stop shop for your new and retrofit builds. It includes all the elements of the supply chain required for a building, from raw materials to home furnishings, that can be sourced locally from Guaranteed Irish Members.

So look out for the

guaranteedirishhouse.ie

News & Products

FULLY FUNDED TRAINING COURSES FOR HARDWARE AND BUILDERS MERCHANT PROVIDERS The National Construction Training Campus in Mount Lucas, Co. Offaly, is offering an exceptional opportunity for hardware and builders merchant providers to upskill and enhance employee expertise through two fully funded training programmes. These programmes are designed to equip sales professionals with advanced knowledge, enabling them to provide superior service and advice to their customers.

Retrofit Awareness for Sales / Building Merchants Programme Currently a pilot programme awaiting certification in September, the Retrofit Awareness for Sales / Building Merchants Programme introduces key building physics principles. This course is tailored for counter staff, sales representatives, warehouse staff and buyers enhancing their knowledge of the most recent building advancements. It includes an awareness of insulation measures, airtightness strategies, heat pump technology and solar PV systems.

Helping them to provide well-informed product recommendations to customers. By participating, sales professionals will gain a deeper understanding of the materials and products available in-store, establishing their stores as industry experts. This expertise not only boosts customer trust but also drives customer satisfaction and loyalty. Notably, leading providers such as Chadwicks and Topline have already enrolled their employees, recognising the value of this training provided by the campus.

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NZEB Fundamental Awareness Programme The second course, the NZEB (Nearly Zero Energy Building) Fundamental Awareness Programme, is aimed at staff involved in the sale of products for new build. This programme offers comprehensive knowledge relating to compliance with the most recent set of building regulations. Participants will delve into building physics, building fabrics, and renewable energy requirements, including photovoltaics and smart metering. The programme also emphasises the importance of effective communication and user information during and after construction. By mastering these concepts, sales professionals can better meet the demands of environmentally conscious customers, providing informed guidance on energy-efficient and sustainable building practices.

Take advantage of this unique opportunity to enhance your company’s professional skills and knowledge. For group bookings of five or more participants, the National Construction Training Campus can facilitate training dates to suit your needs.

For all other enquiries, please visit www.mountlucas.ie or call 057 9362508 or email info@mountlucas.ie.

July/August 2024

News & Products

SIMPLIFYING DRUG AND ALCOHOL TESTING Maintaining a safe and productive work environment is a top priority for any business, especially in sectors where safety is paramount. In today’s fast-paced work environments, drug and alcohol (D&A) abuse can significantly compromise safety, productivity, and employee morale. Implementing a robust D&A testing policy is crucial for maintaining a secure and efficient workplace.

Randox Testing Services is committed to providing fast, accurate, and reliable drug and alcohol testing services to help businesses achieve this goal seamlessly. Here’s a detailed look at their streamlined process.

Randox Testing Services brings years of expertise in drug and alcohol testing, ensuring your business benefits from industry-leading knowledge and practices. They offer end-toend solutions, from policy creation and consultation to sample collection, analysis, and results reporting, providing a seamless and efficient process.

Utilising state-of-the-art laboratories and testing technologies, Randox Testing Services ensures fast, accurate, and reliable results, helping you make informed decisions.

Additionally, they provide thorough training programs in drug and alcohol awareness, ensuring your team is well-prepared to manage and implement D&A policies effectively.

Randox Testing Services tailor its services to meet the specific needs and regulatory requirements of your business, ensuring a perfect fit for your workplace environment.

By partnering with Randox Testing Services, you demonstrate a commitment to maintaining a safe and productive work environment, enhancing your company’s reputation and employee morale.

For more information on how Randox Testing Services can help implement and manage D&A testing at your workplace, visit www.randoxtestingservices.com or contact them at testingservices@randox.com

July/August 2024

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News & Products

TAKE THE ICY PLUNGE FOR ASTHMA THIS OCTOBER This October, brave business leaders and executive teams from across Ireland will come together in Dublin to slide into a pool of icy cold water dressed in their favourite fancy dress costume. They’ll do so in support of the approximately 450,000 people living with asthma in Ireland.

Ireland currently has one of the highest rates of asthma in the world, and it is estimated that 890,000 will develop the condition at some point in their lifetime.

Although it is possible to live well with asthma, one in two people with asthma in Ireland experience symptoms of uncontrolled asthma. This can profoundly affect their health, their quality of life and, if left untreated, it can also be fatal.

Every five days, someone in Ireland dies from asthma.

The Asthma Society of Ireland provides life-changing services for people with asthma and those that care for them, including a completely free nurse-led Adviceline and WhatsApp messaging service. The organisation also works with decisionmakers at all levels to fight for clean air, better care, and affordable asthma medications.

The organisation is now calling on businesses all over Ireland to join them this October in taking the Icy Plunge for Asthma – either by sponsoring the event or bringing together a team to take part.

Sponsorship will help deliver your ESG goals, align your business with one of Ireland’s best-known health charities, and create real and lasting change for people with asthma all over Ireland. It also represents a valuable marketing opportunity, with significant expected coverage on social and traditional media.

Sponsorship isn’t the only way to participate in this year’s event - Businesses can also demonstrate their commitment to the cause by putting forward a team to participate on the day itself.

If you would like to find out more about the Icy Plunge for Asthma, please contact phaedra.vlahos@asthmasociety.ie.

KILSARAN ANNOUNCE THE ACQUISITION OF KILMURRAY PRECAST Kilsaran, a leading name in the construction and building materials industry, is delighted to have received clearance from the Competition and Consumer Protection Commission (CCPC) for the acquisition of Kilmurray Precast Concrete Limited based in Derryarkin Co. Offaly.

Celebrating 60 years in business this year, family owned and run Kilsaran specialises in producing superior quality construction products from its six business units including Concrete Products & Aggregates, Precast, Road Surfacing & Contracting, KPRO pre-mixed dry mortar products, Paving & Walling, and Materials Recovery & Recycling.

Following confirmation from the CCPC, Kilsaran resumed full control of the Derrycoffey pit from Monday August 12th, 2024. Kilsaran are looking forward to welcoming all Kilmurray employees into the Kilsaran family.

For all existing and new enquiries contact Tel: 044 933 3550 or info@kilsaran.ie For more information on Kilsaran please visit www.kilsaran.ie Proud to be a member of the Guaranteed Irish family of brands, Kilsaran currently employs more than 1,000 people at numerous locations around the country.

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Kilsaran Kilmurray in Derryarkin Co. Offaly.

July/August 2024

News & Products

EXTERNAL PAVING & TILING SOLUTIONS Larsen Building Products is excited to launch the long-awaited new Fusion XT product range! As a complete external paving and tiling solution, this range comprises five high-quality, highperformance products including three jointing compounds: Fine-Joint, Brush-Joint, and Flow-Joint Smooth, as well as Priming Slurry Bonding Mortar and Brick-Slip Bond Stone & Cladding Adhesive.

This new product range follows the highly regarded Larsen Colourfast 360 tiling grout and silicone sealant range, which continues to sell with exponential growth. Colourfast 360 has been a phenomenal line since its launch and is now firmly renowned for being the number one grout offer. With an advanced formulation using Colourfast Technology, this product range ensures uniform joint colour, free from efflorescence.

As part of the Fusion XT product launch, Larsen is providing innovative sampling units to customers to ease in-store colour selection for the end user. The highly branded units are the perfect point-of-sale support tool, which takes up little counter space, but maximises brand impact.

minutes. For joint widths of 3-50mm, this product is ideal for a fast-track finish and can be walked on in one hour! Like the other Larsen jointing compounds, the Flow-Joint smooth is available in three best-selling colours: Buff, Charcoal and Natural.

Whichever joint width is preferred for the external paving or tiling project, rest assured that Larsen delivers products that perform. Each of the three jointing compounds are suitable for most types of paving and are easy-to-apply. Supplied in durable buckets, the Fusion XT products are specially formulated to achieve professional results every time!

Paul Luff, Larsen Sales Manager (Tiling & Flooring Division), speaks of the new Fusion XT product range: This is a super bucket range; perfect for DIY and retail, as it keeps everything clean and tidy. As specialists in external paving and tiling solutions, Larsen has created these buckets that detail all the key features and easy-to-follow instructions.”

Along with a range of jointing compounds, the Fusion XT collection also includes Priming Slurry Bonding Mortar and Brick-Slip Bond Stone & Cladding Adhesive. The Priming Slurry is a bonding mortar, which is essential for creating a bond between paving and the bedding mortar. Suitable for porcelain, natural stone, precast concrete flags & clay pavers.

Larsen is proud to be able to supply this Fusion XT Priming Slurry which is a fully BS 7533 (code of practice for the structural design of pavements using modular paving units) compliant bonding mortar for bound surface construction.

It also incorporates Eco Reduced-Carbon properties, which means that for every 1 tonne of priming slurry used, this is equivalent to carbon absorbed by growing one tree for 10 years or not driving a car for 107 miles.

This sampling unit concept has also been extended to the Larsen Colourfast 360 product range, which showcases the collection of 12 colours of grout with coordinating silicones to ensure problem-free tiling.

With various jointing compounds available, Larsen has the right product to suit whichever joint width is preferred. For joint widths of up to 15mm, the Fine-Joint comes in three popular colours (Anthracite, Grey and Limestone) and can be walked on in as little as three-four hours.

Last, but certainly not least, is the Larsen Fusion XT Brick-Slip Bond. This is a specially formulated flexible non-slip standardsetting adhesive. It is designed for the installation of brick slips and natural stone to a range of substrates including brick and blockwork, plastered walls and sand & cement render. With Fiberflex™ Reinforced properties, this product is ideal for walls and floors, both internally and externally.

For more information on the Larsen Fusion XT product range, please visit www.larsenbuildingproducts.com.

The Brush-Joint is perfect for those wanting joint widths of 3-20mm but needs an extra bit of setting time before being walked on (typically 10-24 hours). This ready-to-use, brush-in jointing compound comes in three different colours: Black, Buff and Grey.

The Flow-Joint Smooth, not only incorporates Eco ReducedCarbon properties, but is also rapid-setting at only 15-20

July/August 2024

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News & Products

KOSTIANTYN SALII, THE PRESIDENT OF THE ALLUKRAINIAN UNION OF MANUFACTURERS OF BUILDING MATERIALS CALLS FOR ASSISTANCE IN RECYCLING OF BUILDING MATERIALS In Ukraine, part of the plan for reconstruction is the question of what to do with the huge level of building waste. While no one truly knows the real losses suffered by infrastructure and housing stock as a result of Russian aggression, it is estimated that there is more than 100 million cubic metres of demolition waste, and that is increasing.

According to various estimates, the purchase of construction materials for postwar reconstruction will cost from $65 billion to more than $100 billion.

There is huge potential in re-using millions of tonnes of construction waste as it could become a major source of building materials.

The questions are - How can it be used to good effect?

And how to make this re-use profitable?

This is a major challenge for both business and the state.

We are looking for donors to support research institutions that would develop state programmes for the reuse of old materials.

At present the Ministry of the Environment is very slow to issue permits for such recycling. Instead of having thousands of companies that have the right to collect waste, transport it, sort it and then recycle it, we have only 7 or 8. Secondly, we have no state standards that would regulate what to do with this wreckage. A further problem is that much of the valuable waste is stolen. Metal is taken, as is glass and even large and medium-sized concrete is taken from landfills. It’s the same with electrical cables: copper and aluminium are taken away and sold, while the remaining insulation is turned into piles of useless rubbish.

There was a considerable amount of asbestos used in buildings, particularly those dating from the Soviet era. That is why we are looking for international donors to support state research institutions that would develop programmes for recycling and the reuse of old materials in new products. We have some previous experience of this. For example, up to 30% of broken bricks are used in side (non-load bearing) panels. In Austria, there is a programme under which up to 90% of concrete is recycled and used in the manufacture of new materials.

In the EU, all recycling processes are scientifically based, everything is tested and certified. Whereas in Ukraine, there is no Brussels-recognised laboratory that can confirm that a particular construction product contains recycled products at all. This is what we need. Without this, no one will give us money for reconstruction. We understand that more than 30 types of building materials can be produced, either with a very significant content of recycled materials or made entirely of them. Glass, for example, can be fully recycled. Lime can also be recycled into plasterboard. Basalt wool can be used for new sheets (in a certain proportion). Old concrete can be used as a filler for new products. But what about the safety of mixed “new-old” building materials? This problem is particularly acute 36

At a recent meeting in Dublin were Mike Glennon, Joint Managing Director, Glennon Brothers, Martin Markey, CEO Hardware Association Ireland and Kostiantyn Salii, the President of the All-Ukrainian Union of manufacturers of building materials.

for concrete recycling. You need to take tests for toxicity and radiation. If the building was destroyed by a rocket, there may also be radioactive particles. When a conventional bombshell hits, there is a better chance that the wreckage will be recycled.

Therefore, scientific and practical developments in this area are needed, and unfortunately, the state does not have money for them. International partners from the UN agencies have announced their intention to sponsor five projects for processing Ukrainian construction materials. However, these materials could be 20-30% more expensive as there is a lot of logistics and manual labour involved in sorting.

Without a system of proper certification there is a high risk that counterfeit, low quality products will be used in the reconstruction of our building stock.

We believe that Ukrainians deserve building materials of European, world-class quality.

Your Building Materials Colleague Kostiantyn Salii

Kostiantyn Salii is a former Diplomat and was elected the President of the All-Ukrainian Union of manufacturers of building materials Union in 2020; He lectures at the Kiev University of Construction and Architecture. He has worked in the State Institute of Building Materials, and is now an expert in the State Institute of Building Construction; Since 2024 he consults with the Ministry of Defence in the sphere of quality control of fortification constructions. He is part of the Working Group of the Ministry of Economy on the Development of the circular economy of Ukraine.

July/August 2024

News & Products

DOES YOUR INSURANCE RENEWAL PROCESS LEAVE YOU FRUSTRATED? O’Leary Insurances can help simplify the process and generate competition on your insurance renewal. O’Leary Insurances was delighted to speak with many Hardware Association Ireland members at the recent regional meeting in Limerick. There was great engagement with those in attendance; it is apparent that there is a desire for hardware businesses to better understand how the insurance renewal process works and how best to generate competition. As a follow on to the discussions at the meeting and feedback received from members, O’Leary’s were asked to share some perspectives and insights to help members with their insurance renewal process.

The following are three key questions members should be considering well in advance of their renewal process starting: • • •

Does your insurance renewal process work for you and your business?

Do you know how best to generate competition in the insurance market for your business?

Are you sure that your current arrangements give you access to the very best insurance markets?

If you have any doubt in relation to any of these questions and would like to find some solutions, please get in touch and O`Leary Insurances can discuss various options with you.

O’Leary Insurances is part of Brown & Brown, an international insurance brokerage established in 1939. They place, manage & service over €40 billion in insurance premiums for their customers on an annual basis. They have many locations across the country including Cork, Dublin, Galway & Waterford. They are a proud corporate partner of Hardware Association Ireland and have proven capabilities in all areas of insurance. They work for YOU. Ready to find your solutions, call David Lombard, Account Executive, 021-4730005, 087-7697729, email dlombard@oli.ie or visit www.olearyinsurances.ie.

O’Leary Insurances Ltd. is regulated by the Central Bank of Ireland.

Jillian O’Leary and Orla Cooney from Magico

July/August 2024

37

News & Products

QR CODES, NOT JUST FOR MARKETING! QR codes are getting a retrofit and are no longer just for website links or an easy way to enter a competition.

In the months ahead product manufacturers across the globe will continue preparations to transform the barcodes used on product packs and labels.

For over 50 years the humble barcode has been used across supply chains to help with inventory management, procurement and to speed up the checkout.

But the retail barcode created back in the 1970’s no longer has the technical capacity to fully service today’s business needs.

By combining the barcode with the internet, a whole new world of possibilities opens up – one that is set to transform how we access and share product information.

Rachel Heaton GS1 UK and Dan O’Gorman GS1 Ireland with the GS1 Window Demonstrator at Digital Construction Week in London.

scanning, e.g. an architect, maintenance engineer or retail customer. To try out the online experience scan this QR code.

From GS1 barcodes to QR Codes with GS1 standards The GS1 barcode is used on billions of products worldwide today and identifies items across many industry sectors and product categories.

However, with the advent of new regulations governing product safety, sustainability and traceability, there is a need to provide environmental declarations, safety sheets, installation and maintenance instructions, recycling information and more.

Regulatory bodies and trading partners are demanding more product information, and this needs to be done efficiently and digitally.

To meet these new demands, many industry sectors have begun transitioning to QR Codes with GS1 standards, as they can store greater amounts of product information and additionally can be scanned by a smartphone. This opens up a range of new possibilities for suppliers and end users to provide regulators, trading partners and customers with the information they need. This in turn improves traceability, efficiency, transparency and trust across the supply chain.

Construction Week in London At the recent Digital Construction Week in London, GS1 launched its innovative “Window Demonstrator” which showcases the use of GS1 Digital Link QR codes on maintainable assets such as windows and doors as well as on building materials including exterior paneling and wall insulation. The QR codes each link to different product information depending upon the credentials of the person

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Sunrise 2027 The transition to QR Codes with GS1 standards is an innovative and forwardlooking response to today’s business needs.

The aim of this global program is that, by the end of 2027, QR Codes with GS1 standards should be widely adopted by manufacturers on their product packaging and for retailers, and other end users, to have the ability to scan and process the data contained within them.

For Sunrise 2027, the Global Migration to 2D to succeed, industry must come together to adopt a unified approach This major industry shift has already begun, with 2D barcode pilots in 48 countries across all regions. These pilots cover food and beverage, healthcare and construction sector initiatives. Users should begin to review and choose the most appropriate data carriers for their needs. This can be either QR Codes (the most widely used and that can be read natively with smartphones) or GS1 DataMatrix (commonly used in healthcare).

Suppliers and asset managers need to determine what additional data is to be embedded in the barcode e.g., product expiry date, lot number, serial number, etc. And, finally, adoption of the GS1 Digital Link standard is also needed to direct end-users to an online product experience through a simple smartphone scan.

The GS1 Ireland website offers guidance on adopting 2D barcode technology, both GS1 Data Matrix Codes and QR codes, as well as guidance on GS1 Digital Link for accessing additional sources of information online. www.gs1ie.org/2d-barcodes July/August 2024

News & Products

THE APPOINTMENT OF A NEW BOARD OF DIRECTORS AT TOBERMORE David Henderson has announced the appointment of the first board of directors at Tobermore, one of the UK & Ireland’s leading construction manufacturers, in preparation for the company’s next phase of market expansion. The board will sit above the company’s current senior leadership team to provide them with strategic direction, governance, and oversight.

In addition to his role as Managing Director, David will become Tobermore’s first chairman. He will be joined by the company’s general manager, Glenn Robinson, and Daniel Anderson, who will serve in an independent non-executive capacity.

Speaking about the decision, David said: “We have an excellent management structure in place that has contributed to Tobermore’s substantial growth in recent years and helped make Tobermore the great business that it is today. But, in my 48 years at Tobermore, I’ve learnt that to succeed, you must be prepared to change and adapt. So, as we continue to build on our strong foundations and look to the next exciting chapter in Tobermore’s story, the time is right to appoint our first board of directors, who will act as a voice of objective challenge and provide impartial oversight to the business.”

“So, it’s with great pleasure that I welcome Daniel Anderson to work alongside Glenn and myself at Tobermore. One of the most active investors and supporters of businesses in Northern Ireland, Daniel brings impressive commercial acumen, management proficiency, and experience in corporate governance which will significantly complement the Tobermore board and enhance its independence.”

Daniel, who has been appointed as Tobermore’s first independent non-executive director, previously spent much of his career working across the capital markets in the U.S.

Daniel Anderson, Independent non-executive Director, David Henderson, Managing Director & Chairman and Glenn Robinson, General Manager.

and London. After returning to Northern Ireland, he helped establish one of the region’s first private equity investment funds, Cordovan Capital, which has invested in, and helped grow, over a dozen businesses.

The third member of the board is Tobermore’s General Manager, Glenn Robinson. He first worked for the company on a temporary basis during the university summer holidays then, after graduating, joined permanently as Business Improvement Manager. He was promoted to General Manager in 2008.

Since then, he has focused on driving sales, helping David to take the company from an independent SME manufacturer with 240 employees that only sold in Ireland to one with a multi-million-pound turnover, exporting 70% of its product to Britain and employing 414 people.

LOOKING TO PROPEL YOUR CAREER IN THE HARDWARE/BUILDING MATERIALS INDUSTRY? Enrol now on the HAI Certificate in Hardware Retail and Merchanting.

Our nine-month mentor-based programme for the sector giving you all the information, skills and product knowledge to excel in a hardware retail or builders merchanting environment.

Scan the QR Code or email aoife@hardwareassociation.ie for more information.

July/August 2024

39

News & Products

AEF PROVIDING HIGH-QUALITY PRECISION TOOLS TO THE IRISH MARKET The L.S. Starrett Company, founded in 1880 by Laroy Sunderland Starrett in Athol, Massachusetts, is a leading American manufacturer of precision measuring tools.

Starrett introduced the first combination square, a vital tool for woodworking and metalworking. Over the years, the company expanded its product range to include micrometers, calipers, height gauges, indicators and a variety of other precision instruments, establishing itself as a key supplier in the manufacturing, automotive, aerospace, and electronics industries.

provided by Starrett to AEF ensure that the latest innovations and product developments are quickly communicated to endusers, keeping them at the forefront of precision measurement technology.

In Ireland, AEF has been the main distribution partner for Starrett for over 10 years. This collaboration has been instrumental in providing high-quality precision tools to the Irish market, particularly in the hardware, engineering and plumbing sectors. AEF’s extensive distribution network and in-depth understanding of local market needs have enabled them to effectively supply Starrett’s comprehensive range of tools, from basic measuring devices to advanced precision instruments.

AEF’s commitment to customer service and technical support has ensured that professionals in these industries can rely on the accuracy and durability of Starrett tools. This partnership has facilitated access to premium measurement tools and also promoted best practices and high standards in various trades and engineering disciplines across Ireland.

For further information visit www.aef.ie or phone them on +353 (0)1 626 7516

This long-standing partnership underscores a mutual commitment to excellence, quality, and continuous improvement, reinforcing Starrett’s presence in the European market and contributing to the success and efficiency of many Irish businesses.

The synergy between AEF’s distribution capabilities and Starrett’s manufacturing excellence has resulted in a robust supply chain, ensuring that even the most specialised tools are available when needed. Regular training and updates

HARDWARE ASSOCIATION IRELAND PRE-BUDGET SUBMISSION The recommendations detailed in The Hardware Association Ireland Pre-Budget Submission are a coherent and compelling response to the challenges and opportunities that we face - an active strategy of what we can do. They are both appropriate and pro-social with a particular relevance for much-needed regeneration throughout the country.

It contains 40 recommendations that, when implemented, will result in a healthy marketplace for both merchants and manufacturers. It will inform our lobbying activity for at least the next year.

Chief amongst the recommendations is that our housing targets are realistic. To make them realistic empty homes and “above the shop” premises must be included, with incentives to make them viable.

We also need a huge increase in trained staff - at both sides of the counter. And business costs need to be reduced. Members will have recently received a digital version of the Pre-Budget Submission. For further information visit www.hardwareassociation.ie

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July/August 2024

Training

HAI Training Schedule Autumn 2024 Places are available but are quickly running out in HAI’s Autumn classroom/virtual training schedule for Autumn 2024.

All workshops are tailored specifically to the needs of the hardware/DIY industry.

COST:

COST:

HAI Member €

Non-Member €

½ day

125

175

Zoom

½ Day

125

175

Noel Davidson

HAI Offices

2 Days

450

500

Essential Selling Skills

Susan Madden

HAI Offices

2 Days

450

500

26th Sept

Profit Maximisation

Declan Flood

Zoom

½ Day

125

175

2nd Oct

Digital Marketing Trends

Denis Hawking Jastrzebski

Zoom

½ Day

125

175

9th Oct

AI for the Hardware Sector

Denis Hawking Jastrzebski

Zoom

½ Day

125

175

16th Oct

Stock Control

Padraig Cronin

Zoom

½ Day

125

175

17th Oct

Customer Service Excellence

Terry Harmer

Zoom

½ Day

125

175

23rd Oct

Merchandising

Padraig Cronin

Zoom

½ Day

125

175

24th Oct

Procurement Checklist

Padraig Cronin

Zoom

½ Day

125

175

DATE

COURSE TITLE

TRAINER

LOCATION

DURATION

10th Sept

Advanced Retail Selling Skills

Terry Harmer

Zoom

11th Sept

Supplier Sales Refresher

Terry Harmer

17th Sept, 15th Oct

Leadership and Communication Skills

18th Sept, 23rd Oct

For more information about all our courses visit www.hardwareassociation.ie/training-and-development.

To book places or for any queries about training please contact Aoife Kinsella O’Reilly at aoife@hardwareassociation.ie or call 01 2980969.

July/August 2024

41

Revenue Article

Customs for businesses trading with Great Britain A range of customs and other regulatory formalities apply to goods moving to, from or through the United Kingdom, excluding Northern Ireland.

Currently approximately 80% of inbound Great Britain (GB) to Ireland movements are being green routed on arrival meaning they can leave the port without the need for additional interaction with Customs or other State agencies.

For the remaining approximately 20%, certain goods are orange routed meaning they need a documentary check or similar control, and some goods are red routed meaning there is a requirement for a physical examination or inspection of the goods.

Correct Documentation The submission of relevant documents and the required customs import and safety and security declarations for all consignments on board a vehicle coming from GB to Ireland significantly enhances the ability of Revenue and the other agencies to carry out risk analysis and complete documentary checks when the goods are en route to Ireland.

If the information provided on customs declarations is incomplete, or the required documentation is not available, goods will be held up at the port. Timely and accurate information and data is essential in all aspects of dealing with customs and other regulatory formalities.

Common Issues Some of the common issues Revenue encounter include: •

Pre-Boarding Notification (PBN), which requires the MRNs from the customs declarations for all the goods on a vehicle, are not completed correctly. For example, not all goods on board have customs declarations associated with them.

•

Pre-notification and/or supporting documents not provided to the relevant State Agencies - Department of Agriculture, Food and the Marine - Health Service Executive - Environmental Health Service

•

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Insufficient funds in the payers Revenue account to cover the payment of duty and VAT due at time of

import. Businesses need to ensure the relevant codes are entered on import declarations when they intend to avail of postponed accounting and claim preferential duty.

•

GB distribution hubs: The duty implications of EU goods imported through GB distribution centres has led to unexpected duty liabilities for Irish businesses. Revenue has outlined scenarios relating to goods that pass through the UK on their way to Ireland and their treatment on arrival in Ireland under the Union Customs Code and the EU-UK Trade and Cooperation Agreement. You will find further information in eCustoms Notification 14/2021.

Businesses need to look closely at their supply chain and talk to the other key players in it. It is essential that everyone in the supply chain - from the exporter to the customs agent, to the importer, to the logistics, freight forwarder or haulage business, to the driver - knows and understands the role that each person or business in the supply chain will play.

The supply chain needs to operate and function as an integrated whole and the relevant customs and other regulatory formalities need to be completed on a timely and efficient basis.

When goods are held up, hauliers are dependent on either the importer or exporter or their agent to fix the shortcomings in documentation before the goods can be cleared and moved from the port. Sharing of the relevant documentation and / or information ensures faster resolution of outstanding issues and enables the goods to move out of the port as quickly as possible.

The Windsor Framework ensures that there is no hard border on the island of Ireland which means goods can move throughout the island without the need for customs declarations or other customs formalities, this includes goods moving from IE (Republic of Ireland) to NI and from NI to IE. More information can be found at www.revenue.ie/en/ customs/businesses/brexit/ Further information on customs procedures or any of the above is available on the Revenue website www.revenue. ie/en/customs/businesses/index.aspx. Any queries not covered by the material available can be emailed to importpolicy@revenue.ie.

July/August 2024

Revenue Article

Origin Rules of origin determine where goods originate for the purposes of customs, i.e., not where they have been shipped from, but where they have been most substantially produced or manufactured. As such, the ‘origin’ is the ‘economic nationality’ of the traded goods. In the case of the EU-UK Trade and Co-operation Agreement (FTA), only goods considered as originating in the EU (i.e. having EU origin) or in the UK (i.e. UK origin) may benefit from preferential treatment and zero tariffs. All other non-originating goods (i.e., those mainly manufactured in a country other than the UK or which have had minimal processing in the UK) may be subject to tariffs and customs duties at the EU’s border, and vice versa.

There are a number of steps that must be followed to claim preferential treatment, based on the EU-UK FTA. A claim shall be based on: a) a statement on origin that the product is originating made out by the exporter; or b) the importer’s knowledge that the product is originating.

Statement on Origin A Statement on Origin is made out by the exporter, based on information that they hold that proves the rule of origin is met, on the Commercial invoice, or and document from which the goods are easily identifiable.

The precise wording on the Commercial Invoice must be: (Period from _____ to _____ ) The exporter of the products covered by this document [Exporter Reference Number] declares that, except where otherwise clearly indicated, these products are of [state country of origin, i.e., GB] preferential origin.

To prove the below-mentioned rules, customs officers may ask the importer for the following: 1. If the claim was based on a statement on origin (U116), that statement on origin; and 2. Information pertaining to the fulfilment of origin criteria, which in this case would be; •

where the origin criterion is based on a value method, the value of the final product as well as the value of all the non-originating materials used in the production of that product.

•

where the origin criterion is based on a specific production process, a description of that specific process.

Importers Knowledge Where the importer is claiming preference based on Importers Knowledge (U117), they should have the information to prove that the rule of origin has been met.

July/August 2024

Where it is a value rule, for example, vehicles, the importer should have the information necessary to demonstrate that the value of the materials not originating in the UK used does not exceed 45% of the ex-works price of the vehicle. The importer should be in possession of information on the exworks price of the product and a breakdown of the value of the inputs used (originating and non-originating materials used, as well as all other incurred costs). Moreover, the importer may need to demonstrate that the originating materials are actually originating.

Carbon Border Adjustment Mechanism (CBAM) The EU’s Carbon Border Adjustment Mechanism (CBAM) is the EU’s tool to put a fair price on the carbon emitted during the production of carbon intensive goods that are entering the EU, and to encourage cleaner industrial production in nonEU countries.

By confirming that a price has been paid for the embedded carbon emissions generated in the production of certain goods imported into the EU, the CBAM will ensure the carbon price of imports is equivalent to the carbon price of domestic production, and that the EU’s climate objectives are not undermined. The CBAM is designed to be compatible with WTO-rules.

CBAM will apply in its definitive regime from 2026, while the current transitional phase lasts between 2023 and 2025.

This gradual introduction of the CBAM is aligned with the phase-out of the allocation of free allowances under the EU Emissions Trading System (ETS) to support the decarbonisation of EU industry.

The products currently included in CBAM are cement, iron and steel, aluminium, fertilisers, electricity and hydrogen, a full list of the relevant products and their CN codes are listed in Annex 1 of the CBAM Regulation; entering a CN code in TARIC will also indicate if the good is listed under the CBMA Regulation. The transitional phase, which lasts between October 2023 and end December 2025, is for reporting purposes only. Quarterly reports must be submitted, by an importer of a CBAM product, to the CBAM transitional registry at https://customs.ec.europa.eu/.

Further information on CBAM can be viewed here on the EU Commission’s webpage, https://taxation-customs. ec.europa.eu/carbon-border-adjustment-mechanism_en.

If you have any additional queries, you can email the EPA (as Ireland’s National Competent Authority) at cbam@epa.ie; or Revenue Customs at importpolicy@revenue.ie.

For further information visit www.revenue.ie or scan the QR code.

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HAI Corporate Partners

C O R P O R AT E PA R T N E R

CASH MANAGEMENT Brink’s Cash Services Customer Services 0818 111 330 nationalservicecentre@brinks.com www.brinks.com

COMMERCIAL PRINT W&G Baird Sam Sharpe +44 (0) 75 8311 9846 sam.sharpe@wgbaird.com www.wgbaird.com

CREDIT & FINANCIAL MANAGEMENT Credit Risk Brokers James Riordan 01 491 6007 james.riordan@creditriskbrokers.com www.creditriskbrokers.com JPA Brenson Lawlor Ian Lawlor 01 668 9760 ian@brensonlawlor.ie www.brensonlawlor.ie LCMS Ltd Billy Nolan 087 2604625 billy.nolan@lcms.com www.lcms.ie

ECOMMERCE AND IT SUPPORT

Core Tech Geraldine Quinlan Burke 025 41400 geraldine.quinlan@coretechnology.ie www.coretechnology.ie Intact Software Mark Gurney 042 933 1742 mark.gurney@intactsoftware.com www.intactsoftware.com .IE Andrew Connolly 01 236 5400 afinneran@weare.ie www.weare.ie Kerridge Commercial Systems Elaine Snuggs 01 5457100 elaine.snuggs@kerridgecs.com www.kerridgecs.com Magico Orla Cooney 065 6864580 ocooney@magico.com www.magico.com Monsoon Consulting Bharat Sharma 01 4750066 bharat.sharma@monsoonconsulting.com www.monsoonconsulting.com Premio eCommerce Karen Dillon 021 245 5022 info@premio.ie www.premio.ie

Agility Software Ltd David Malcolm 01 253 0282 david@agility-software.com www.agility-software.com

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July/August 2024

HAI Corporate Partners ENERGY MANAGEMENT DCS Group Caroline Sugrue 066 7181836 carolinesugrue@dcsgroup.eu www.dcsgroup.eu Solgrid Ltd Damien Howe 085 1649497 damien.howe@solgrid.ie www.solgrid.ie

FIELD SALES & MARKETING CPM Ireland Anne Kelly 01 7080300 akelly@cpmire.com www.cpmire.com WASP Technologies Richard Baird 086 2857843 richard.baird@wasptech.com www.wasptech.com

HR SUPPORT Peninsula Business Services (Ireland) Limited Michael Gombart 1800 719 215 michael.gombart@peninsula-ie.com www.peninsulagrouplimited.com/ie

LEGAL ADVICE & SUPPORT Finders International Maeve Mullin 01 567 6940 maeve.mullin@findersinternational.ie www.findersinternational.ie

LOGISTICS Nugo Liam Hennessy 087 1235581 liamh@nugo.ie Woodland Group Lee McMullen 01 8111500 lee.mcmullen@woodlandgroup.com www.woodlandgroup.com

MATERIALS HANDLING Combilift Anthony Rooney 047 80500 anthony.rooney@combilift.com www.combilift.com Henley Forklift Group Ltd Mark Kenny 01 6209200 sales@henley.ie www.henley.ie

PAYMENT SERVICES TSA Consultants Tommy Smyth 021 4634154 tommy@tsaconsultants.ie www.tsaconsultants.ie

INSURANCE Margin Investments Ltd t/a NFP Kevin Whelan 01 6672644 kevin.whelan@nfpireland.ie www.nfpireland.ie O’Leary Insurance Group David Lombard 021 4730005 dlombard@oli.ie www.olearyinsurances.ie July/August 2024

AIB Merchant Services Owen Ball 087 7715973 owen.ball@aibms.com www.aibms.com BOI Payment Acceptance Rory Brennan 1800 806 298 rory.brennan@boipa.com www.boipa.com Elavon Merchant Services Peter Cooke 081 820 2120 peter.cooke@elavon.com www.elavon.com

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HAI Corporate Partners

RECRUITMENT Tactical Talent Vinny Kelly 01 9079192 info@tacticaltalent.ie www.tacticaltalent.ie

Store 2000 Paul Bennett 087 2332402 Paul@store2000.ie www.store2000.ie

TELECOMMUNICATIONS SALES & INSTALLATIONS

RECYCLING SOLUTIONS European Recycling Platform Martin Tobin 01 6624040 ireland@erp-recycling.org www.erp-recycling.ie

SECURITY SYSTEMS Securitas Technology Ireland Denise McCarthy 086 1916327 denise.mccarthy@securitas.com www.securitastechnology.com/ire

IP Telecom Sales Team 01 6877777 sales@iptelecom.ie www.iptelecom.ie

Why become a HAI Corporate Partner?

By becoming a Corporate Partner, you can link your organisation to the pursuit of excellence and quality in the Hardware, Building Materials & DIY sector.

Hardware Association Ireland will help you to promote your company to all key decision makers in the sector with; • A listing on the HAI website, www.hardwareassociation.ie

SHOPFITTERS/RACKING SYSTEMS

tRetail

#WeGe

Johnston Shopfitters Shane Brennan 01 4190419 sales@johnston-shopfitters.com www.johnston-shopfitters.com OHRA Racking Solutions Seamus Coyle + 44 28 8224 7858 coyle@ohra.de www.ohra.ie Shop Equipment Ltd. Padraig Downey 087 8135242 Padraig_downey@sel.ie www.shopequipment.ie Storefit Shopfitters Limited Eamonn Brien 021 4344544 eamonn.brien@storefit.com www.storefit.com

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• The use of the widely recognised HAI Corporate Partner logo and a Corporate Partnership Certificate • A free listing with logo and contact details on the Corporate Partners Pages in each issue of The Hardware Journal • A preferential member rate for advertising in The Hardware Journal, plus three free classified advertisements • Preferential rates and early access to event sponsorship and networking opportunities • A preferential rate for exhibitor space at The Hardware Show • Positioning your company as a solution-provider for the hardware, building materials and DIY sectors • Access to all the latest industry news via regular emails and updates.

Want to find out more?

Contact us today to become a HAI Corporate Partner info@hardwareassociation.ie or phone 01 2980969 July/August 2024

New Members

HAI IS DELIGHTED TO WELCOME ITS NEWEST MEMBERS Bluestone Sales & Distribution Ltd 26 Oaktree Business Park, Trim, Co. Meath C15 HK40 Contact: Darren Shiggins Email: dshiggins@bluestone.ie Phone: 046 948 3100 Category: Distributors of Kitchen Equipment, Homewares & Garden Supplies

Flex Power Tools Unit 8 Anglo Office Park, Lincoln Road, High Wycombe, HP12 3RH Contact: Stuart Colclough Email: stuart.colclough@flex-tools.com Phone: 0044 7790990682 Category: Manufacturer Hand & Power Tools

Mullinahone Co-op Mullinahone, Thurles, Co. Tipperary E41 YV05 Contact: Liam O`Brien Email: lobrien@mull-coop.ie Phone: 052 9153900 Category: Distributor of Hardware & DIY Products, Fasteners & Fittings, Ironmongery & Locks

Camsaw Distributors Ltd Unit 12 Portarlington Business Park Canal Road, Portarlington, Co. Laois R32NY03 Contact: Paul Carney Email: paul@camsaw.ie Phone: 057 8623809 Category: Distributor of Garden Supplies, Hardware & DIY Products

Growmoor Horticultural Ltd 207 Derrylee Road, Derryane, Dungannon, Co. Tyrone, BT71 6NY Contact: Stephen Compton Email: stephen@bettergrowing.com Phone: 048 38852346 Category: Manufacturer Garden Supplies & Outdoor Products

Plumb Merchants Ltd 10B Russell Street, Dublin 1 D01 WC63 Contact: Kevin Sullivan Email: office@plumbmerchants.ie Phone: 01 8603943 Category: Retailer of Heating & Plumbing Materials, Hardware & Renewable Energy Products

C-Tec /CT1 Unit 6 Ashtree Enterprise Park, Newry, Northern Ireland BT34 1BY Contact: Martin Mallon Email: martin.mallon@ct1.com Phone: 0044 28 308 34892 Category: Manufacturer of Adhesives, Sealants, Fillers & Caulk products

Herron & Son Ltd Ballina Road, Ballisodare, Co. Sligo F91 DH39 Contact: Ashley Molloy Email: enquiry@herron.ie Phone: +353 71 9133100 Category: Distributors of Hardware, DIY, Homewares and Garden

Topline Tractamotors Dublin Road, Cavan Co. Cavan H12 E4W6 Contact: Keith Rutherford Email: keith.rutherford@tractamotors.ie Phone: 049 437 5900 Category: Builders Merchant & Hardware / DIY / Garden / Homewares Store

EPS Group Ltd Mallow Business & Technology Park, Quartertown, Mallow, Co. Cork P51 AC94 Contact: Sara McMahon Email: smcmahon@epswater.com Phone: 022 31200 Category: Distributor of Water Treatment and Boosting Products

Irish Garage Equipment Ltd K10 Greenogue Business Park, Rathcoole, Co. Dublin D24 T026 Contact: Kyle McLaughlin Email: kyle@ige.ie Phone: 086 6668066 Category: Irish Distributors for Hyundai Power Products and JCB Tools

VAN ES Ltd T/as RESTO Coatings Unit 10 Port of Larne Business Park, Redlands Road, Larne, BT40 1AX Contact: Andre Van Es Email: sales@restocoatings.com Phone: 048 28 269590 Category: Distributor of Adhesives, Garden Supplies, Hardware & DIY and Outdoor Products

MOL Tools & Abrasives Ltd 6 Lisgorgan Lane, Upperlands, Maghera, Co. Derry, BT46 5TE Contact: Mark Burns Email: mark.burns@moltools.co.uk Phone: 0044 28 796 45139 Category: Distributors of Hand/Power Tools / DIY products & Workwear

July/August 2024

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Supplier Profile

Dosco: Ireland’s premier brush manufacturer and leading household brand celebrates 140 years in business In a world where many businesses come and go, Dosco stands as a testament to resilience and innovation. Since its foundation in 1884, Dosco has remained a 100% Irish owned family business and today is Ireland’s only brush manufacturer. The Hardware Journal recently spoke with George Kenefick, Sales Director.

From the start D O’Sullivan & Co (Dosco) focused on hard-working, quality cleaning products. 140 years later, keeping Irish homes spick and span is still at the core of everything they do.

The company was established by Denis O’Sullivan in 1884, the same year as Marks & Spencer and the GAA, on Lavitt’s Quay in Cork City, moving at the turn of the twentieth century to Merchant’s Quay, now the site of Merchant’s Quay Shopping Centre.

During those early days the premises were multi story. All raw materials had to be hauled up to the top floors to be manufactured into the various products, then brought down to ground level for dispatch. The first products were mainly brushes for road sweeping, cleaning shoes, for removing distemper from walls, cleaning firesides and chimney sweeping. The majority were made by hand, using tar to bind the bristles together before being inserted into the wooden stocks (heads). In the 1960s the business relocated to South Douglas Road, just outside the city, where it remains today.

At one time Ireland had several brush manufacturers. Dosco continues to thrive by retaining the qualities customers have always valued, while evolving to meet the needs of transformed homes and workplaces.

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“This year, Dosco were thrilled to be shortlisted as finalist in the Manufacturing Excellence Awards. This recognition highlights the dedication to quality, innovation and excellence in manufacturing.

It was an honour to be acknowledged among industry leaders, reflecting the hard work and commitment of our entire team” says George.

“As we celebrate this remarkable milestone, we honour four exceptional staff members who have each dedicated over 40 years to our company, combined over 160 years. Their commitment and loyalty are truly inspirational, reflecting their unwavering belief in our mission and values. These individuals have not only witnessed but have also been pivotal in our company’s growth and evolution”.

“Their wealth of knowledge and experience has been invaluable, guiding generations and fostering a culture of excellence. As we celebrate their incredible journey, we express our deepest gratitude and we look forward to many more years of collaboration and achievement, inspired by their extraordinary service and commitment. We feel that our very low staff turnover is a key reason for the excellent service levels we provide to our customers”.

The company wishes to extend sincere thanks to its loyal customers and dedicated workforce. “Our long serving committed employees have been the backbone of our success, and our loyal customers have made everything possible. Together, they have shaped Dosco into the trusted, beloved brand it is today.”

July/August 2024

Supplier Profile

Dosco is proud to be a member of Guaranteed Irish, an organisation that embodies the essence of quality, community and integrity in Ireland “Being part of Guaranteed Irish signifies our dedication to excellence and sustainability, aligning our values with those that prioritize Irish heritage and innovation. It is an honour to join a network of likeminded companies striving for positive social and economic impact. Together we celebrate and promote the very best of Irish enterprise, craftsmanship and community spirit”.

“We are also proud to be members of the Cork Chamber of Commerce, Repak, and Hardware Association Ireland (HAI). These memberships reflect our commitment to business excellence, sustainability, and industry standards. Through the Cork Chamber of Commerce, we engage with a vibrant network, fostering growth and innovation locally. Our partnership with Repak underscores our dedication to environmental responsibility and recycling”.

For 140 years, Dosco has been synonymous with quality and durability. What began as a modest brush manufacturing enterprise has grown into a household name, distributing a diverse array of products that cater to everyday needs.

Altogether, every area of the home and garden is now covered: • •

• • •

Painting accessories - brushes, rollers, sandpaper, masking tape, and more Indoor cleaning - floors, sweeping and mopping, kitchen sink side, bathroom mats - indoor and outdoor entrance mats, kitchen, patio, etc.

Textiles - tea towels, microfibre, stockinette dish cloths.

Laundry - baskets, pegs, lines.

Household plastic for cleaning and storage

And of course, the Dosco red yard brush stands out as a staple in households across Ireland.

The full catalogue of products can be viewed on the website www.doitwithdosco.ie “Dosco takes great pride in the service level delivered to consumers. Our customers are at the heart of every decision we make and every new product we develop and bring to the Irish market. We aim to continue to improve on our service standards and the range of products we supply.”

Improving quality underpins all new product development at Dosco.

George sums up the ethos: “We have worked very hard ever since 1884 to ensure that when you buy a Dosco branded product, you know you are purchasing an exceptional product suited for the job at hand. We source throughout the world to bring the best products to the Irish market, but even more importantly, we provide great reasons for consumers to buy Irish. In June 2021 Dosco was delighted to move production from machines dating from the 1960’s (programmed by old style card system) to digitally driven machines by taking ownership of a new, state of the art brush manufacturing machine, the Zahoransky Z-Wasp”.

July/August 2024

“Being part of Hardware Association Ireland connects us with key industry players, ensuring we stay at the forefront of best practices.

Together with HAI, Dosco hopes to launch their new eCourse training module in the coming months to equip those new to the sector and those who never did a course with a knowledge and skills base that will enable them to contribute to the business and to build a successful career in the sector”.

“Together, these affiliations enhance our ability to contribute positively to our community and industry”.

Looking to the future, Dosco has been actively seeking suitable premises around Cork to support its expansion plans. In an exciting development, the company recently purchased the old Henkel building in Wallingstown, Little Island. The move which is well underway marks a significant milestone in Dosco’s ongoing growth strategy.

“This new facility will provide us with the space and resources needed to enhance our production capabilities and better serve our customers,” George added. “We are excited about the opportunities this expansion brings and look forward to continuing our tradition of excellence from our new home in Little Island.”

With a rich history and a forward-thinking approach, Dosco is set to continue its legacy as Ireland’s leading household brand, bringing quality and reliability to homes across the country. Managing Director, Pat Casey said “We are very proud of what Dosco has achieved over the last 140 years and the contribution it makes to the local and national economy. We look forward to a bright future for our business as we grow through expansion and investment”.

For more information about Dosco and their extensive range of products, visit www.doitwithdosco.ie

CELEBRATING

YEARS

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Timber in the USA

An overview of residential construction in the US This is my first article for The Hardware Journal and I’m excited to be a small part of this fine publication. I live and work in the United States (outside of Boston, Massachusetts). While I don’t claim to know a lot about residential and light-commercial construction in Ireland, from what I’ve researched, I think there are similarities between the two countries. As a result, I thought I would give an overview of residential construction in the US. The first thing I noticed is that Ireland calls wood “timber”, and the US calls it “lumber”. Also, Ireland calls structures framed with wood “timber framing”, while the US calls it “wood framing”. Just minor differences in nomenclature.

The vast majority of residential construction projects in the US are wood-framed. There are many reasons for this, including wood being widely available, therefore it is cost effective; it’s strong; it’s easy to make changes to the structure; low barriers of entry to become a framer; along with being eco-friendly and renewable.

With the introduction of engineered wood products (I-Joists, Laminated Veneer Lumber, Trusses) years ago, it’s now possible to have longer floor-joists and roof spans. This is important not only because houses in the US have gotten bigger over the past 20+ years, but also most homeowner’s want an “open concept” floor plan.

As for foundations, about two-thirds of the US have basements (cellars). The southern third of the USA are usually built on slabs, all are done with poured concrete.

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The species of wood used in US framing varies by geographical region, based on availability and reduced transportation costs.

The Northeast and Mid-West mostly use SPF (Spruce, Pine, or Fir), which mostly comes from Eastern & Central Canada. The Pacific Coast & Northwest mostly use Douglas-Fir, which comes from Northwest US or Western Canada. The Southern regions mostly use Southern Yellow Pine, which comes from Southern US. Practically all framing lumber used is Kiln-Dried to a maximum 19% Moisture Content. All framing lumber has a stamp on it denoting the species, the grade, whether it’s KD, and the mill number.

Lumber used outside, or in contact with concrete, is Pressure Treated. ACQ Treatment (Alkaline Copper Quaternary), a type of water-based wood preservative product containing a soluble copper(II) complex and quaternary ammonium alkyl- or arylsubstituted compound, is popular and is greenish in color. In areas where there’s a high probability of termites (like Florida) they would use wood that is treated for climate & termites.

In most of the US, the exterior walls are framed with 2x6’s.

This allows for more insulation to meet local energy codes, whether it be heating or air conditioning. Interior walls are usually framed with 2x4’s. Exterior structural wall sheathings are usually ½”x4’x8’ sheets, but also available in 4’x9’&10’. If plywood or OSB (Oriented Strand Board) is used for exterior sheathing, then a house-wrap would need to be applied on the outside of the sheathing and under the siding to reduce air and moisture infiltration. Roof sheathing is usually 5/8” thick and floor underlayment is usually ¾” Tongue & Groove.

July/August 2024

Timber in the USA

There are several manufacturers who make exterior structural sheathing panels with built-in house-wrap. After installation of the panels, the seams must be sealed with a Butylene-based tape to reduce air and moisture infiltration.

Sidings vary by region and house style, but there’s no shortage of options. It seems the most popular type is vinyl siding (Polyvinyl Chloride), which can come in clapboard style; shingle style; vertical board & batten style; and in array of colors. Wood siding is used occasionally in the Northeast and Northwest when the homeowner wants the house to look “original”. But it has to be painted or stained. Fiber-Cement siding has become extremely popular over the years due to its durability, and also comes in different styles and colors. Stucco, brick and stone are used on some styles of houses throughout the US. However, they’re more popular in the South.

Exterior trim is usually dependent on the type of siding used. If vinyl siding is being used, then the trim will be vinyl. If fibercement siding is used, then so will the trim. Wood trim is also used and depending on the region it would be either pine, cedar or redwood. Most wood trim would come pre-primed on all four sides and ready for painting. Another popular exterior trim is PVC (Polyvinyl Chloride). PVC trim does not rot and if the homeowner wants white color trim, it does not need painting.

Like siding, there are many roofing options in the US. In many regions, asphalt architectural shingles are the most popular, as they are cost-effective and come with a 30–50-year limited warranty. In the mountains and northern snow regions, metal roofing is common. As for the warmer southern regions, clay tiles seem to be the norm.

Like everything else, there are many exterior door manufacturers and there is a plethora of styles. While wood exterior doors remain popular, if they’re not under an overhang, they’ll need regular re-painting. Another popular option is fiberglass insulated exterior doors. They are energy efficient, durable, and do not rot.

There is not enough room in this article to get into products like insulation, drywall/plaster, interior doors/trim/hardware, cabinetry, flooring, etc. So, I’ll have to cover the interior products another time.

July/August 2024

My next column will be on lumberyards in the US who cater mostly to professional builders/contractors. I’ll give an overview of how they go to the market, including outside salespeople. I’ll also go over how they service their professional customers, along with what types of delivery vehicles, etc. In the US, lumberyards are large and carry practically all building materials, including hardware. However, hardware stores do not usually carry lumber, just the regular kinds of hardware, tools, paint, home gardening products etc.

Feel free to reach out to me with any comments or questions.

Mike McDole has 40+ years’ experience in the Lumber & Building Materials Industry in the US and is the principal of Firing-Line LBM Advisors (outside of Boston, MA, USA). He helps dealers with management strategies, sales strategies, salespeople, gross margin improvement, profit improvement, and more.

Mike can be reached at Ph. 001.774.372.1367 or Mike@FiringLineLBM.com.

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Steve Collinge

Why is there such a focus on the Trade Customer?

The disruption of the UK’s Do It Yourself market has been happening for some time now. Disguised by unprecedented demand during the Pandemic, a younger generation of Home and Garden shoppers with very different product, brand, channel, inspiration and payment preferences have not been following the accepted rules.

They think differently, they buy different things, they don’t watch traditional TV, they think the established DIY Retailers are where old people shop and with far less of them owning cars, driving out of town is simply a conundrum to them. Let’s be honest, this generation can’t even be bothered to go to a McDonalds anymore, they’d rather pay to get a cold Double Cheeseburger delivered to their home, whilst they scroll for hours through TikTok with one eye watching Love Island.

When I say younger generations, let’s put that into some context - I’m not talking 20 - to 30-year-olds. The eldest Millennial was actually born around 1981 and if my maths are correct, that would already make them 43 this year. If they’re not already a homeowner, more than likely, they’re someone who aspires to own their own home, and in their mind anyway, one day very soon.

This different way of thinking is presenting a huge problem for the established DIY Retailers, and they simply don’t know what to do. The last 30 years has been so easy for them, they knew their customers and they knew them really well. They were almost all homeowners, they had plenty of money to spend on their homes and gardens and they looked forward to the regular visit to a DIY store at the weekend.

But attracting this new and increasingly important generation to want to buy from the established DIY stores is incredibly difficult.

Under-employed and heavily indebted, this generation has a

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completely different mindset and motivations, so even reaching them with an appropriate advertising or promotional message is difficult.

So, what you see is established retailers trying their very best to be relevant, by posting increasingly frequently and informal reels on TikTok and Instagram, whilst the younger generations look on and, in their eyes, all they can see is their dad dancing.

There are so many cool and relevant new brands to buy from and with social media influencers recommending products and new retailers to this increasingly brand loyal generation, for businesses like B&Q and Wickes, they have a huge and growing problem.

With so much fixed cost tied up in staff and stores, if DIY demand continues to fall, then maintaining their slim margins is going to be tough, very tough indeed.

But there is a solution, one that has been staring them in the face all along, and that solution is the valuable Trade customer.

The UK Market is rather odd In some ways, the UK Home Improvement market is a bit odd when compared to its international comparators. The remaining DIY Chains: B&Q, Wickes and Homebase have for years competed against each other, chasing the tail of the DIY consumer. I say remaining, because some of us will remember the days of Focus DIY, Texas Homecare, Great Mills, Do It All and Payless.

It was just easier to attract the DIY consumer into their stores. All you needed to do was offer the biggest brands, plenty of stock (remember ‘Pile it high and sell it cheap’) and good discounts advertised on TV, and they just kept coming week after week. You could open a store at 8am on a Saturday morning and just know that by 10am there would be queues at every till.

July/August 2024

Steve Collinge And this unrelenting focus on the DIY customer had a fundamental impact on the look and feel of the UK’s Home Improvement stores.

The Decorating, Gardening and Showroom Categories took over in terms of store space, promotions, range reviews and external communications, whilst the Trade and Building categories took a back seat, often relegated to the dusty back of the store.

UK Home Improvement retailing seems to struggle having two masters. What works for DIY customers isn’t really relevant for the Trade and what you decide to put at the front of your store, the look and feel of the website and what you advertise, really does matter. An over-focus on DIY destroys your credibility with the Trade, too much focus on Trade and the DIY consumer will look elsewhere for inspiration and help.

It’s why we’ve developed a very distinct Trade Channel in the UK dominated by Merchants and convenience Trade businesses like Screwfix, Toolstation and Howdens. These businesses have a laser-like focus on one master - the Trade customer and consistently provides exactly what the Builders, Painters, Tilers, Plumbers and Electricians are looking for – the magic quartet of Price, Quality, Availability and Convenience.

And yet over the pond, for whatever reason, The Home Depot seems to manage this two masters challenge perfectly well; attracting an ideal mix of Do It Yourself and Trade customers into their stores, as does Bunnings in Australia. I don’t think it’s down to basics like a different entrance to the store, Trade focused staff or even Trade only discounts, although that of course all helps.

Up until Covid times, the DIY Chains pretty much ignored or at least took for granted the Trade customer and let them go to the Trade outlets, while they focused their efforts on what was once the lucrative DIY consumer. But this is now changing and changing fast, as predominantly B&Q and Wickes have seen the light and are now charging back into the trade market at full speed.

Plenty of Work, Loyalty & Spend The Home Improvement and Construction market is still tough in the UK and whilst inflation and the over-used term ‘cost of living crises’ continues to take its toll; the Trades are really busy. Recent statistics shared by Wickes indicate that the Trade work pipeline remains robust with 50% of trade customers having work lined up for more than three months.

With plenty of work on the horizon, with an average spend ten times that of the typical DIY consumer and with the kind of longterm, lucrative, loyalty available if you deliver on Price, Quality, Availability and Convenience, it’s no surprise that the established retailers have a new prize in their sights.

B&Q and TradePoint TradePoint has been a sleeping giant, as successive Kingfisher CEOs weren’t quite sure of the right direction for the brand.

Under-resourced and without strategic clarity, TradePoint floundered for over a decade, whilst sister company Screwfix enjoyed all the focus and accolades as it continued its meteoric rise from back-water catalogue business to the Trade monster that it is today. But the appointment of Thierry Garnier as Kingfisher CEO in September 2019, heralded a distinct change in direction.

TradePoint is now back in favour, already accounting for a surprising 25% of B&Q sales. Their store presence is being expanded (they now have 212 locations) and with 1.3m active members on their July/August 2024

database and with plans to invest in more Trade Sales Advisors, there is a clear ambition and strategy to grow their trade sales to over £1bn.

At the most recent Kingfisher PLC Q1 Trading Results, their like for like Trade sales were up +8.5%, so the strategy is clearly working and they’re taking share.

Wickes It’s a very similar story with Wickes, who recognised the need to focus on the Trade Customer slightly earlier than B&Q. They’ve taken a very simple view on both the opportunity and their approach. Ultimately, they believe they are serving the same end consumer, with the same product offering from the same stores and they simply had to attract and persuade the local trade customers to give them a chance.

To convince the Trade customer to shop with Wickes they devised a simple, but very effective promotion under the Trade Pro banner. As a Trade Pro member, you save 10% when you shop at Wickes, that’s 10% off every product, even promotional prices and there’s no minimum spend requirement.

The Trade Pro scheme is very successful, and Wickes has seen membership rocket from 450k members in 2018 to over 950k members today.

To evidence how important Trade is to the Wickes business, on 16th May this year, they held a Trade Pro Investor Insight Event, where they displayed their credentials to the investor community. As with B&Q, Wickes are clearly focusing on Trade for the long term and with deep pockets, they have the opportunity to change the market.

Summary It’s not going to get any easier for the established retailers to target, persuade or even understand the younger DIY generation.

They’re going to have to work hard, and I mean really hard with their brands, products, stores, service and communication to become relevant, interesting and acceptable.

But while they’re trying to figure that out, B&Q with TradePoint and Wickes with TradePro are making serious in-roads into the Trade Market. If they get the magic combination of Price, Quality, Availability and Convenience right and with over 550 stores between them, including B&Q’s nine inner-city local stores, the established merchants better take a long look over their shoulder.

Steve Collinge is an international speaker, influencer, retail commentator and is Managing Director of Insight Retail Group Ltd and executive editor of Insight DIY. You can follow Steve on LinkedIn and Twitter.

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Business Support

IN PARTNERSHIP WITH

LeanBPI: Driving digital transformation for SME businesses in Ireland For over a decade, LeanBPI has been a key player in helping Irish SMEs to integrate digital solutions for improved business efficiency. Their technical team excels at providing bespoke solutions to meet diverse customer needs, ensuring that even the smallest businesses can benefit from digital advancements.

Navigating digital transformation and overcoming the barriers Historically digital transformation has been undertaken by larger enterprises, leaving a gap in understanding the needs of smaller businesses. As a small business owner, the idea of implementing new technologies might seem daunting.

Many owners face individual challenges which can hinder any significant change, and decision-making around new technology investments can be particularly difficult. There are specific inhibitors when it comes to digital transformation for small businesses, including lack of knowledge of new technologies, perceived high costs to implement the new technology, time investment involved in staff training, and the fear of failure.

On the flip side, the four significant enablers of digital transformation for these companies are the business owner’s progressive mindset, industry consultants/mentors support, available training programs, and informal business network exchanges. There are varying levels of digital readiness within small businesses in Ireland when we consider the owner’s mindset, which includes their growth mindset as well as their technology mindset. Small business owners hold the keys to digital transformation. Their mindset sets the tone for their organisation’s drive to implement and sustain digital initiatives. Fostering an optimistic and progressive outlook revolutionises the digital evolution of their business.

Introducing the Digital Readiness Assessment To support the digital transformation journey, LeanBPI has launched the Digital Readiness Assessment, a tool designed to evaluate the digital readiness of micro and small business leaders in Ireland. This assessment helps small businesses understand their current digital capabilities and guides them in adopting a suitable strategy for the integration of digital technologies.

John O’Shanahan, Managing Director of LeanBPI, emphasised the importance of this initiative: “Small businesses form a significant part of our national workforce

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JOHN O’SHANAHAN Managing Director of LeanBPI

and economy. However, many are not reaching their full potential due to a lack of digital systems. By helping these businesses leverage technology, we are modernising microenterprises across Ireland, fostering their growth and contributing to our economy.”

Partnering with Local Enterprise Offices LeanBPI collaborates with Local Enterprise Offices (LEOs) across Ireland to roll out the Digital Readiness Assessment.

This partnership ensures a comprehensive evaluation of the digital readiness of small and micro business owners and decision-makers. The assessment measures various factors such as optimism, innovation, discomfort, and insecurity regarding digital change and growth.

The results categorise participants into profiles ranging from ‘Explorer’ to ‘Avoider’, enabling LeanBPI to provide tailored, actionable plans for integrating digital tools and strategies effectively.

Empowering Small Businesses with Digital Solutions The Digital for Business program, a pilot initiative launched in 2022 through Local Enterprise Offices, initially focused on small manufacturers. It has been running on a trial basis to provide these businesses with a digital edge, optimising processes and delivering a seamless digital customer experience. Given its success, the program is in the process of being expanded to include all businesses with up to 50 employees. This expansion aims to ensure that a wider range of small businesses, can benefit from digital transformation.

LeanBPI’s efforts, in conjunction with the Digital for Business program (fully funded by LEOs) aim to give small businesses a competitive edge. This program supports optimising processes and delivering a seamless digital customer experience, ensuring that small businesses can thrive in a digital age.

For SME business owners, embracing digital transformation with LeanBPI’s expertise and support can unlock new growth opportunities and ensure long-term success in an increasingly digital marketplace.

For further information visit www.leanbpi.ie or contact John O’Shanahan at johnoshanahan@leanbpi.ie, 087 7444887.

July/August 2024

Business Support

IN PARTNERSHIP WITH

FERGAL O`CONNOR Founder & CEO, Buymedia

How to get the best return on your ad campaigns

Imagine having the power to know exactly which channels will reach your ideal target customers or being able to know the precise impact each channel has on your ad campaigns.

In today’s competitive retail landscape, staying ahead of the curve is crucial. Discover how other Irish businesses like eir, JYSK, Glenisk, DID and Skillsnet are achieving impressive results and maximising ROI by leveraging Buymedia, a cutting-edge AI-powered advertising platform that is revolutionising the way businesses plan, purchase, manage, and optimise their marketing campaigns.

The power of AI-driven advertising With AI-driven marketing shaping the future, exploring solutions that maximise your advertising spend and propelling business growth is essential. By 2030, AI is projected to impact 45% of the global economy, a testament to its growing influence and importance.

Buymedia integrates AI into the advertising process, empowering organisations to make smarter media decisions through more intelligent, data-driven advertising.

Breakthrough targeting and unparalleled Insights With over 750 media titles in Ireland and over 10,000 in the UK it can be a struggle to navigate the complex media landscape. Identifying the most suitable channels to reach your target audience can require weeks, if not months, of research. By that time, consumer preferences may have changed. Buymedia streamlines campaign management across diverse channels, from print and TV to social media and outdoor advertising. Leveraging advanced machine learning and real-time data analytics, Buymedia provides unparalleled insights into consumer behaviour.

Through a process called synthetic customer profiling, the buymedia platform goes beyond demographics to create a rich understanding of your target audience. This eliminates guesswork and ensures you reach the right people, at the right time, on the right platform. No more wasted ad spend!

providing actionable insights for campaign optimisation and maximising ROI. Predictive analytics for future success The data is continuously fed back into the platform, allowing the AI to learn, adjust, and make future recommendations for even more effective advertising. This predictive analytics capability ensures your campaigns are always improving, adapting to new data, and staying ahead of market trends.

By constantly refining your advertising strategy based on real-time insights, Buymedia helps you maintain a competitive edge and achieve consistent growth.

Embrace AI to stay ahead of the curve In today’s rapidly evolving digital landscape, embracing AI in your advertising strategy is not just a smart move - it’s essential. By leveraging AI, businesses can reduce wasted ad spend, increase campaign effectiveness, and ensure their messages reach the right audience at the right time. AI empowers you to make data-driven decisions that enhance your advertising efforts and deliver greater ROI. Ready to transform your advertising strategy?

As Ireland’s 5th fastest-growing tech company (Deloitte Fast 50), we’re here to help you unlock new growth opportunities. Contact Buymedia today at hello@buymediahq.com or visit our website www.buymediahq.com to request a free platform demo.

Fergal has over 25 years experience in the advertising and media industry. He saw that there were huge pain points and challenges for SMEs when advertising effectively. Buymedia was built to address these challenges and it now helps businesses and organisations grow sustainably through more effective advertising.

Effortless optimisation and actionable reporting Managing advertising campaigns can be time-consuming and resource intensive. Buymedia simplifies everything with a user-friendly platform that allows you to take advantage of bulk-buying discounts and access real-time reporting through a singular dashboard to track and report campaign progress across all media channels. The reporting dashboard correlates historical KPI data with current advertising performance to forecast future outcomes, July/August 2024

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COMMERCIAL FEATURE

Mastering the art of the trade counter sale In the fast-paced world of builders’ merchants, the trade counter is where efficiency meets customer service. Intact say that mastering trade counter sales is essential for customer satisfaction, revenue growth, and competitiveness.

This article examines key elements of successful trade counter operations and shows how modern technology, especially integrated ERP (Enterprise Resource Planning) and POS (Point of Sale) systems, can transform your business.

Understanding the Trade Counter Environment The trade counter is the heart of your business. It’s where professional tradespeople and DIY enthusiasts alike rely on your expert advice and efficient service. With time often at a premium for your customers, quick purchases are not just appreciated - they’re expected. Any delays due to manual stock checks, paperwork or staff lacking up-to-date information can lead to frustration and potentially lost sales.

Modern software solutions can significantly improve your stock management, order processing, and customer relationship management. Rather than being viewed as an expense, technology has become a necessity to meet evolving customer demands and adapt to constant market changes.

Despite this, many businesses still rely on manual processes, mixing digital and paper-based systems or using workarounds for software limitations. Although these practices can become ingrained habits, they often seriously slow your business down. Embracing technology can make your business more efficient, letting you focus on growth rather than routine tasks.

Other benefits include:

Intact help you explore the key elements you need to focus on to ensure your trade counter is running at peak efficiency.

Key Elements of a Successful Trade Counter Sale: • • • • • • •

Staff with comprehensive product knowledge Quick access to essential information Speed and accuracy in processing orders Efficient inventory management Personalised customer service Margin control and pricing flexibility Flexible payment options

The Role of Technology in Streamlining Operations In today’s digital age, technology plays a pivotal role in enhancing your trade counter operations.

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• • • • •

Fewer errors and inconsistencies Huge time savings on routine tasks Real-time data for better decision-making Improved accuracy in inventory management Enhanced customer service through faster, more reliable information

By adopting modern solutions, you will also free up your staff to focus on what truly matters - serving customers and growing your business.

Benefits of an Integrated ERP and POS System While having a robust ERP or business management software is essential for your overall merchant operations, integrating it with your Point of Sale (POS) or trade counter software July/August 2024

COMMERCIAL FEATURE

is what truly transforms your customer-facing processes.

This integration is critical for enhancing the trade counter experience, both for your staff and your customers.

An integrated system brings numerous advantages to your day-to-day operations: –

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Dynamic product searches: Allows you to quickly find items using combined search features at the point of customer contact.

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Product and Price History: Easily access customer product history to resolve price disputes.

Best Practices for Trade Counter Staff – Be a product expert: Know your stock inside out. Have specs at your fingertips and ready to email. Your knowledge builds customer trust and keeps them coming back.

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Listen with intent: Hear what your customers really need, not just what they say. It’s about solving problems, not just selling products.

Real-time inventory updates: You’ll always know exactly what’s in stock and where it’s located.

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Seamless transactions: Your customers can buy off-the shelf, request a full or partial delivery and even return goods in one smooth interaction.

Embrace your tech: Your ERP and POS systems are powerful allies. Master them to serve customers faster and smarter.

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Margin control: Protecting your profitability becomes easier because you can set up your maximum discount amounts or percentages.

Think one step ahead: Use system prompts to suggest complementary products or deals. It’s not just upselling it’s helping customers get everything they need in one go.

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Customer insights: Customers feel valued and understood when you have their preferences and purchase history at your fingertips and can offer a personalised service with their pricing.

Effectively handle rush periods: Let your business software be your secret weapon during busy times. Use it to monitor seasonal rush periods, alert you to low stock, and process orders quickly.

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Automated reordering: Keeps your stock levels just right.

Stay in the know: Keep up with industry trends and new products. Be the go-to person your customers rely on for the latest and greatest.

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Comprehensive reporting: Easily access sales trends and business performance data to make timely and informed decisions.

Remember, it’s all about making your customers’ lives easier while keeping your trade counter running smoothly. Your expertise, backed by smart technology, is what sets you apart.

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Flexible product formats: Sell by the metre, by the roll, or in split packs? Your system will handle it all seamlessly.

Conclusion Mastering the art of trade counter sales is a combination of personal skills, efficient processes, and leveraging the right technology. By implementing an integrated ERP and POS system such us Intact Xline or Intact iQ, builders’ merchants can streamline operations, enhance customer service, and drive business growth.

By integrating your ERP and POS systems, you’re not just upgrading your software – you’re revolutionising your trade counter operations, enhancing customer service, and setting your business up for greater efficiency and profitability.

Advanced Features for Enhanced Trade Counter Operations: Building on the benefits of integrated ERP and POS systems, some advanced features that can further enhance your trade counter operations include: –

Personalised screens: For fast efficient processing, tailor your trade counter software to only show what your staff need.

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Haggle Feature: Make on-the-fly negotiations with a screen showing cost price, selling price, margin, and discount levels for authorised users.

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Lost Sales Analysis: Record and analyse customer requests for items not in stock to guide future purchasing decisions.

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ePOS Touch Screen: Offer quick, simple processing of orders and payments in retail environments.

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The ability to control margins, offer personalised pricing, and quickly access crucial information empowers your staff to provide superior service. In an increasingly competitive market, those who master this art and use advanced trade counter solutions will find themselves at the forefront of the industry.

Remember, the key to success lies in continuous improvement. Regularly assess your processes, invest in staff training, and stay updated with the latest technological advancements. By doing so, you’ll not only meet but exceed customer expectations, setting your business apart in the competitive world of builders’ merchants.

If you’d like to see how Intact’s integrated ERP and POS systems could transform your business, contact them today for a personalised demo at 042 9331742 or visit www.intactsoftware.com.

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COMMERCIAL FEATURE

Crossell’s sales strategies are designed to boost your sales performance Members of Hardware Association Ireland (HAI) have an opportunity to propel their businesses to new heights with the expertise of Crossell Sales and Merchandising.

As a leading wholly owned Irish company, Crossell specialises in delivering top-tier outsourced solutions across various retail channels, particularly excelling in the hardware sector.

With a stellar track record built through partnerships with many leading brands Crossell has cemented its reputation as a market leader. Their collaborations with major retailers such as Woodies, B&Q, Chadwicks, The Range, and Expert Hardware underscores their unmatched capability and influence in the market.

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Resource Efficiency: By outsourcing to Crossell, you can focus on what you do best - product development and customer service. This leads to more efficient resource allocation, freeing up valuable time and energy.

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Scalability: Crossell allows you to scale your sales and merchandising efforts according to market demands without heavy investments in permanent staff or infrastructure.

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Expertise and Experience: With extensive experience in the hardware and building materials market, Crossell brings a wealth of knowledge and proven success strategies, particularly benefiting medium and smaller HAI members lacking in-house capabilities.

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Customised Solutions: Crossell offers tailored solutions to meet the unique needs of each HAI member, ensuring your specific business goals and challenges are effectively addressed.

Why Choose Crossell?

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Enhanced Sales Performance: Crossell’s sales strategies are designed to boost your sales performance. Their approach ensures optimal product visibility and shelf placement, enhancing overall sales techniques to drive better results.

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Professional Merchandising: Crossell’s merchandising services ensure your products are not just present, but prominent. From in-store theatre executions to secondary displays, their strategies create multiple customer engagement points, driving higher sales.

Partnering with Crossell Sales and Merchandising means tapping into a reservoir of expertise and experience that can significantly enhance your market presence, improve sales efficiency, and ultimately drive better business performance in the competitive hardware market.

For more information call 00 353 1 4603884 or email info@crossell.ie

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July/August 2024

COMMERCIAL FEATURE

Is your on-site IT a security risk to your business?

Amid supply chain disruption and more sinister and sophisticated cyber threats online, companies must continually streamline their operations, cut costs, and better secure their data to keep trading at a profit. The consequences of not doing so are stark. Hardware & Builders Merchants with on-premises IT systems face serious consequences if there is a cyber-attack where ransomware can cause them to lose their ability to trade.

The good news is that cloud computing can help companies achieve efficiencies, improve customer service, and better protect their IT systems from cyber-attacks. Understandably, many in the hardware, builders` merchant and distribution industry are now looking at securing and futureproofing their business, so this article outlines the five key benefits for businesses switching from on-premises IT to cloud computing.

Robust defence against cyber threats Sadly, cyber warfare methods continually evolve and develop.

Thousands of new viruses, worms, and other forms of malicious software (or malware) are created each day. Many dangers exist, from advanced persistent threats (ATPs) to malicious ransomware and phishing attacks, and it only takes one successful attack to stop a company from trading.

Most companies underestimate the length of time a cyber-attack will stop them from trading. Instead of days, it’s often weeks.

Combined with the cost of the ransom, being unable to trade, manage stock, or issue invoices can be critical to their business in the long term.

Up to now, companies have been able to run their IT networks themselves, usually within a dedicated room ‘on-premises’.

However, as more efficient and sustainable solutions become available, many businesses find this requires careful management and significant cost overheads.

In today’s competitive climate, such an investment of time and money looks increasingly expensive, especially since companies can now take advantage of cloud providers’ best-in-class technologies and expertise.

For example, cloud service providers like Kerridge Commercial Systems (KCS) invest heavily in their use of public cloud technology, creating secure environments beyond most merchant and distribution companies’ ability to afford. They are proactive about conducting research and always look to utilise the best security technologies and expertise, all so they can offer their customers an enhanced level of protection from cyber-attacks.

Better protection against data breaches When a data breach strikes, companies suffer from criminals gaining unauthorised access to sensitive company data.

Consequently, such incursions can lead to the theft of valuable customer information, including names, email addresses, and sensitive financial details.

Being unable to trade after a cyber-attack, such as a data breach, is only one problem, however. After the breach, companies can usually expect worse consequences over the medium to long term, such as significant fines and irretrievable damage to their hard-won reputation.

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Cloud computing helps mitigate the risk of data breaches mainly through advanced, centralised data management systems.

These systems enhance control over data access and provide sophisticated tools for data integrity checks and intrusion detection. Cloud providers typically also deploy multi-layered security strategies, including a physical security presence at their data centres.

Reduce your IT expenses Maintaining on-site IT infrastructure can be very expensive and particularly problematic when a business is trying to cope with rising prices and issues within its supply chain. Companies usually shoulder the cost of maintaining hardware and software licenses themselves, while the cost of IT personnel can significantly drain budgets and resources.

Ultimately, cloud computing offers a cost-effective solution by shifting most of these fluctuating expenses to a predictable payas-you-go subscription model that stays the same.

Cloud hosting fees typically cover a range of services, including server maintenance, data storage, and increased data bandwidth capability. However, they also cover the maintenance costs for the server hardware, software security updates, technical support, and 24/7 backup provision.

Improve efficiency and scale The ability to scale operations rapidly and efficiently is crucial in the building supplies industry, where demand can be unpredictable and vary according to fluctuations in season and geography.

However, cloud computing facilitates easy scalability. Using a cloud provider lets your business increase its IT resources without investing upfront in hardware, software, and infrastructure.

This scalability ensures merchant distribution companies can handle peak loads during high-demand periods without disrupting service or performance. Moreover, cloud platforms can integrate seamlessly with AI and machine learning tools, enabling better demand forecasting and inventory management.

Cut your carbon emissions Sustainability is increasingly important in all sectors, including distribution. Cloud computing contributes to environmental sustainability by reducing the carbon footprint of IT operations.

Centralised data centres, optimised for energy efficiency, consume significantly less power compared to traditional on-site servers.

Furthermore, cloud providers often use renewable energy sources and implement energy-efficient practices that far surpass what companies could achieve independently.

Additionally, the scalability of cloud resources means that energy usage aligns more closely with actual needs, avoiding the inefficiencies of underutilised on-premise infrastructure. By leveraging cloud computing, businesses move towards greener operations and align with global efforts to reduce energy consumption and emissions.

For further information please visit www.kerridgecs.com.

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Driving growth in B2B hardware: Key takeaways from ‘Scaling for Success’ In June Monsoon Consulting, in partnership with Digital River and Adobe, hosted the eagerly anticipated “Scaling for Success” event, spotlighting the latest trends and strategies in B2B eCommerce. Industry leaders gathered at Dublin’s Camden Court Hotel to exchange knowledge and discuss the future of digital commerce.

The event kicked off with insightful talks from leading figures, including Tadhg Bowe from Monsoon Consulting, who delved into the latest eCommerce trends. Laura Hodson provided an in-depth look at user experience UX and personalisation tactics aimed at fostering growth. The highlight was a detailed case study presented by Ashley O’Brien, CEO of O’Brien Ingredients and Odaios Foods, who shared their successful digital transformation story, executed in collaboration with Monsoon.

A dynamic panel discussion followed, featuring industry leaders Simon Harkin from Uniphar, Ciaran Crean of WaveOMS, Estelle Di Lucia from Digital River, and Monsoon’s own CEO, Bharat Sharma. They explored practical ways to enhance client success through streamlined operations and integrated digital strategies, providing actionable insights for all attendees.

Ashley O`Brien presenting at Scaling for Success.

Monsoon Consulting continues to lead in developing sophisticated digital solutions for the B2B hardware sector, including our B2B eCommerce solution Apex, shortlisted for the Irish Tech Awards 2024. Bharat Sharma said “With experience working with major clients like Topline, we understand the unique challenges and opportunities in this industry. We are excited to announce more upcoming events to further support businesses like yours in their digital transformation journeys”.

In the meantime, Monsoon invite you to take advantage of their tailored eCommerce Readiness Assessment.

This session is designed to evaluate your current digital presence and identify the most effective strategies to enhance your online operations.

For more information on the Monsoon Consulting’s B2B platform Apex or to schedule an assessment, visit www.apex.monsoonconsulting.com/ hardware-construction

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Minimising disruptions and maximising security How monitoring and lone worker solutions can benefit hardware retailers.

For Hardware retailers in Ireland, security is paramount. Protecting your valuable inventory and ensuring the safety of your employees are top priorities. However, traditional security systems can sometimes become a burden, particularly with the prevalence of false alarms. Explore how advanced monitoring solutions and innovative lone worker devices can significantly enhance security while minimising disruptions for both retailers and their employees.

The False Alarm Frustration Most construction equipment retailers rely on security systems – a wise decision. Yet, these systems can be susceptible to false alarms triggered by environmental factors like wind, trees or animals. The responsibility to respond to these alarms often falls on keyholders or designated responders, leading to: – Disrupted Sleep: False alarms often occur at inconvenient times – late nights or weekends. Responding to these alarms disrupts sleep patterns, leads to staff shortages and productivity the next day and a reduction overall well-being.

– Wasted Resources: Responding to false alarms wastes valuable time and resources that could be better spent on core business activities.

– System Neglect: Frequent false alarms can lead to complacency and a disregard for the system, potentially delaying response to real security threats.

The Power of Monitoring Modern security systems go beyond simple alarms. Integrated monitoring services offer significant advantages: – Reduced False Alarms: Monitoring companies employ advanced verification methods to differentiate between real threats and false triggers. This reduces unnecessary callouts and allows security professionals to prioritise confirmed incidents.

– Peace of Mind: Knowing a trained professional is monitoring your system allows for a good night’s sleep and a clear focus on business during the day. Security companies handle investigation and potential emergency service dispatch, freeing you from these responsibilities.

– Enhanced Security: Monitoring companies offer additional services like video surveillance review, allowing for faster response and better evidence gathering in real security situations.

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One-Touch SOS: A simple press of the SOS button connects the worker directly with the Monitoring Alarm Receiving Centre (ARC). This immediate response ensures help arrives quickly in case of emergencies.

Enhanced Communication: The IntelliCare management platform allows managers to: • • • •

Set escalation protocols for different situations.

Schedule check-ins to ensure worker safety.

Send messages for welfare checks and activity updates.

Track worker location through indoor and outdoor mapping (with the worker’s consent).

The device, combined with a robust monitoring service, empowers lone workers. It allows them to confidently perform their duties, knowing help is readily available in case of emergencies.

Conclusion By incorporating advanced security monitoring and innovative lone worker devices, construction equipment retailers can significantly enhance security without sacrificing peace of mind or operational efficiency. Reduced false alarms, improved response times, and a heightened sense of security for lone workers all contribute to a more secure and productive business environment.

Securitas Technology Ireland are proud to be able to offer HAI members a full alarm monitoring service which includes CCTV monitoring, regular maintenance visits on equipment, lone working devices and full keyholding and patrol services.

For further information, reach out to the HAI dedicated account manager Denise McCarthy denise.mccarthy@securitas.com Phone 086-1916327.

Protecting Lone Workers Retail environments often involve lone workers – employees working independently on-site or during deliveries or simply opening or closing alone. The Securitas Technology lone worker device is a discreet panic attack device that offers a valuable solution.

– Discreet Safety Net: The device is small and portable, easily carried on a pocket, keychain, or lanyard. Its discreet design provides a sense of security without being intrusive.

July/August 2024

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Unlock online trade sales: Staying competitive in a dynamic market Wholesalers across all sectors face rising costs, supply chain disruptions, and evolving customer expectations. To stay competitive, hardware and building product suppliers must streamline operations, enhance customer experience, and embrace digital tools to get, and stay, ahead of the competition.

Introducing Premio A custom-built B2B e-Commerce platform for wholesalers and distributors. Premio integrates directly with the ERP system to streamline sale order processing, reduce costs, improve efficiency, and accelerate growth.

Driving Sales Success Premio provides powerful real-time sales data & customer insights for informed decision making and a truly personalised service that strengthens customer relationships. See at a glance purchasing activity by account, region, or product; review what’s selling & what’s not; monitor who’s ordering what & when; and crucially, assess which customers or product categories hold most potential for growth.

Premio was originally developed for a large product wholesaler in the midlands with thousands of SKU’s and hundreds of resellers. It has been a complete game-changer for them in bringing their sales online and fuelling growth, and they now process 95% of their €multi-million trade sales through the platform.

Brian O’Driscoll, Managing Director of Premio eCommerce, comments, “Enhancing operational efficiency for better use of resources, improving customer experiences to lock in loyalty, and empowering your sales team to focus on growth instead of order capture are the building blocks to staying ahead in an increasingly digital market. We’re here to help and look forward to introducing Premio to more HAI members over the months ahead.”

For more information, visit www.premio.ie or contact karen.dillon@premio.ie

Enhancing Operational Efficiency Automating the sales order process reduces admin costs and boosts operational efficiency. With a 24/7 online store, customers can place orders anytime on any device, while the sales team focus on sourcing new business. Real-time inventory and order tracking features help mitigate supply chain disruptions and provides a superior customer service that locks in loyalty.

Improving Customer Experience Convenience is the new loyalty and trade buyers expect the same standard of personalised service as consumers. Premio’s user-friendly interface offers a B2C-like user experience, allowing customers to effortlessly search for products and place orders quickly and easily in their own time.

A new feature saving suppliers time and money is the ability to generate branded online and printable PDF product catalogues which can be shared instantly with sales team and customers to keep sales targets on track when range or prices change.

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Top tips to avoid your business becoming a victim of card fraud Protecting your customers and your business from fraud attacks is an ongoing issue.

given. The outcome remains the same: a chargeback request is raised, and you’re left out of pocket.

Determined criminals continue to develop new ways to trick people. Not only can this potentially leave you out of pocket, it can also do serious reputational harm to your brand.

What to look out for • New customers looking to purchase large orders over the phone

A good payments provider will help keep your card payments secure, using the latest technology to encrypt data – keeping your customers’ sensitive information safe, while protecting your reputation.

• Customers looking for goods to be delivered ASAP – they might even organise a courier themselves

But even with the safest technology in place, there’s still the human factor to consider. Clever con artists will prey on your emotions and fears, so being wise to their tricks will keep you a step ahead.

“At Elavon, we like to go the extra mile for our customers, so read on for our top tips on how best to avoid becoming a victim of card fraud”, says Brian Kinsella, Senior Regional Fraud Officer, Elavon Europe.

Distracting staff Fraudsters try to take advantage of busy shops and will try to distract you when a purchase is being made. While the card is being entered into a machine, the scammer cancels the original sale before it is fully processed, and instead issues themselves a refund.

Be wary of attempts to distract your staff and double check the final receipt once it has been printed. If you spot that a fraudulent refund has been processed, contact your payment processor who will show you how to void that transaction.

Any business with a card machine can fall victim to this kind of fraud. But, if your store is particularly busy, you’re more likely to be a target.

• Buyers are not too concerned about price, availability or the specific details of the products ordered • They offer up multiple cards when a transaction is declined Three steps to prevent you becoming a victim • Think through the order. Does it make sense that they are ordering this volume of a product?

• Ask the customer to call into the store and pay by chip and PIN • Avoid card-not-present transactions where possible; use Pay By Link instead.

And always think: if it seems too good to be true, it probably is.

To talk more about security and what Elavon can do to support your business take payments securely, please contact: Peter Cooke on peter.cooke@elavon.com or +353 (0) 871676215.

Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.

Playing on your emotions In card-not-present fraud, the criminal calls up to place an order using stolen details and pays over the phone. Often, they will appeal to your softer side, spinning a tale about buying in bulk for a charity project or other worthy cause.

After the items have been supplied to the fraudster, the genuine cardholder files a chargeback request. But by this point, the criminal is long gone – leaving you to repay the cost of the items to the cardholder, as well as the chargeback fee.

A variation of this scam is to arrange for a courier to collect the order, adding a layer of anonymity as no delivery address is July/August 2024

Peter Cooke, Enterprise Sales Manager, Retail, Ireland, Elavon Merchant Services.

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COMMERCIAL FEATURE

The power of integrated payment solutions The Builder Merchant and DIY sector, like all retail environments, continually strives to enhance operational efficiency and boost customer satisfaction.

As the volume of credit and debit card payments increase year on year (with mobile wallet payments accounting for an impressive 32% of all card transactions at POS terminals www.centralbank.ie/statistics/statistical-publications/ behind-the-data/monthly-credit-and-debit-cardspending-data) a seamless integration between credit card terminals and Point of Sale is essential. This offers numerous benefits to retailers by streamlining payment processing, reducing transaction times, minimising errors, and lowering the risk of fraud. Additionally, integrated systems often include advanced analytics tools, providing valuable insights into consumer behaviour and sales trends.

The upward trend in card-based transactions encouraged Morris’s Builders Providers and DIY in Waterford to ensure that they provided a seamless customer experience to both their trade and retail customers. A collaborative project between them, CORE Technology as their Solution Provider and AIB Merchant Services as their Payment provider exemplifies the benefits of integrated credit cards.

“The integration with CORE Tech as our long-term technology partner and AIB Merchant Services as our payment provider, along with the adoption of Clover machines, has been highly successful. The key advantages include paperless environment, digital receipts, userfriendly terminals, simpler reconciliations, and faster tills, all enhancing efficiency and customer experience. We are delighted with the results.” Said David Ryan, Morris Builders Providers.

Nicola Cogan, CORE Technology said, “CORE is dedicated to empowering our clients with advanced payment processing solutions. By integrating credit cards and partnering with leading systems such as AIB Merchant Services and Clover, we ensure our clients can operate

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efficiently and effectively in a competitive market.”

“The collaboration between AIB Merchant Services and Core Tech delivers unparalleled benefits to our mutual clients, offering innovative solutions that enhance transaction efficiency and customer satisfaction.

Our partnership thrives on collaborative innovation.

Our Clover integration with Core Tech was a seamless transition which now offers the Builder Merchant and DIY sector a robust and stable integration enhancing operational efficiency.” - Darren Flanagan, Associate Director of SME Payments, AIB Merchant Services.

For further information visit www.coretechtechnologies.ie or email core@coretechnology.ie

July/August 2024

COMMERCIAL FEATURE

Empower your sales force and customers Two new eCommerce apps are driving sales to unprecedented levels by handing power over to sales teams - or directly to the customer.

Liam Phelan of Radius Ireland, a leading distributor in the FMCG marketplace was looking to boost his sales team’s performance. But his reps on the road were struggling to stay up-to-date with stock levels, lead times and outstanding debts. “It wasn’t about the team, it was about the tools,” he explains. “They simply didn’t have an easy way to access the information they really needed while they were out meeting with customers. Then Agility Software asked us to try their new Sales Rep app.”

The Sales Rep app allows sales reps to take orders and see precise stock levels, delivery costs and lead times no matter where they are. And the impact of the app available on iOS and Android - was immediate. “Now, our reps can access a customer’s sales history, payment records and generate personalised orders or quotes based on their individual profile,” says Liam. “It’s been a total gamechanger in helping our reps build relationships and trust with customers. They say knowledge is power and we’ve definitely found that’s the case.”

At New Vend’s end, the team have been able to set up customer personalised pricing. “We really appreciate how simple the process of setting up JustSell has been and its total integration with our Agility Professional ERP solution.

We’ve been really well-supported by Agility Software throughout,” says John.

David Malcolm at Agility Software said, “It’s our mission to make life easier - and profits higher - for clients by finding clever solutions to their problems. These rave reviews suggest we’ve succeeded to do exactly that with Sales Rep and JustSell.”

Book your free demonstration of Sales Rep and JustSell today. Contact Agility Software on +353 (01) 253 282.

The app’s interactive map also allows reps to identify potential new business. This easy-to-use function highlights potential customers nearby, personalising and expediting the process of targeting possible sales leads.

“Given the power and functionality of the Sales Rep app, it’s not surprising sales are up – but we couldn’t have anticipated such a significant increase” says Liam.

“We can’t imagine going back to how things were before.”

Also New Vend Ltd, one of Ireland’s leading vending machine specialists, has signed up to Agility Software’s new wholesale eCommerce app JustSell. “JustSell hands the power to our customers, streamlining the ordering process and giving them access to their order history, invoices and more,” says John O’Brien, Director, New Vend Ltd. “We’ve found that order notifications and updates are easy to set up, cutting out endless phone calls and unnecessary paperwork that used to take up so much time. JustSell does precisely what the name suggests - it allows us to Just Sell to our customers!”

July/August 2024

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COMMERCIAL FEATURE

Introducing the new Qual-Press ML Pro Aluminium Pipe & Fitting System The Qual-Press ML Pro Pipe is a universal pipe that can be used with any suitably approved/certified* Press fitting.

The advantages of Qual-Press ML Pro pipe compared to metallic pipes are the following:

Pipelife own their manufacturing process from start to finish, so every coil of their new Qual-Press Pro ML pipe that they produce is guaranteed from concept to delivery. All of their pipe is manufactured under the ISO9001;2015 Quality Management System and their quality assurance team stringently test all their pipe at every stage of production.

Pipelife are delighted to announce the newest member to the Pipelife Family with the addition of their Qual-Press ML Pro Pipe in sizes ranging from 16mm x 2mm, 20mm x 2mm, 26mm x 3mm and 32mm x 3mm. Available in plain white, red and blue insulated coils in 25M, 50M, 100M & 500M lengths. Pipelife are always proud to stand over all the products that they manufacture and that is why they are happy to offer a market leading 50 Year Guarantee on their new Qual-Press ML Pipe.

With full BS7291-Class S and WRAS approvals, specifiers and installers alike can have full confidence in the quality and reliability of this new range.

Qual-Press Pro ML Pipes are ideally suited for underfloor heating systems. They are made of a layer of aluminium sandwiched between two layers of Pert. The metal layer serves as an oxygen barrier, stopping the oxygen diffusion through the polymer matrix, so it cannot dissolve into the water in the tube and corrode the metal components of the system. It also bends better, because the shape memory of the Pert is offset by the aluminium.

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Frost resistance: In case of frost, multilayer pipes, thanks to their flexibility, will simply expand. This advantage avoids the break risk of metallic pipes.

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Low thermal conductivity: The low thermal conductivity of multilayer pipes produces energy savings as heat losses are reduced.

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Lightness: Multilayer pipes are lighter than metallic pipes.

So, handling and transport are much easier.

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Flexibility: The flexibility of multilayer pipes saves time in the installation process.

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Noise reduction: Metallic pipes are very noisy at water speeds exceeding 1m/second. To the contrary, multilayer pipes do not make noise at lower speeds than 2,5m/second.

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Corrosion resistance: Multilayer pipes bear a great number of chemical agents (acids, bases, etc.) and are resistant to any type of corrosion.

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Long lifetime: Multilayer pipes lifetime is bigger than the lifetime of metallic pipes. The lifetime of multilayer pipes can reach 50 years, even at high temperature and pressure conditions.

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Suitable for drinking water: Multilayer pipes keep organoleptic properties of the water and its use is allowed

by European Union authorities.

Your one stop shop At Pipelife they believe in providing their customers with a one-stop-shop for complete package solutions; from marketleading products, free initial advice, through to bespoke design, installation, final commissioning and technical support, allowing you to purchase with confidence.

Pipelife strive to bring new and interesting developments to the market, and are always open to new ideas, innovations or suggestions, in an effort to keep Ireland supplied with top quality products.

For more information and to talk to their team call them on +353 21 488 4700 or e-mail at ireland@pipelife.com

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July/August 2024

Meet the Newest Member to the Pipelife Family...

Pipelife is delighted to announce the newest addition to our renewable heating solutions family: the Qual- Press ML PRO Pipe & Fittings.

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For more information please visit our website at

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ANOTHER GAME CHANGER FROM PIPELIFE.

The innovative Qual-Press ML PRO Pipe is ideally suited for all domestic heating systems including underfloor heating and can be used with any suitably approved or certified Press fitting. Also comes with our market leading 50 Year Guarantee.

COMMERCIAL FEATURE

Wavin’s must-stock plumbing systems deliver ease of use and flexibility of application for installers For any installer, working with systems that are suited to multiple applications, are straightforward to use and offer unique features designed to deliver peace of mind is a plus. Wavin products are designed with the installer front of mind allowing for quick and secure installations.

Hep2O – The Plumbers Flexible, Secure Solution The Wavin Hep2O Push Fit system is suitable for most residential plumbing and heating applications. It is packed with unique features that make push-fit plumbing more secure, quicker and easier to install and comes with a market leading 50 year guarantee.

The market leading Hep2O flexible plumbing metric system comes with a wide variety of pipe lengths, pre-insulated coils and demountable fittings. Fittings include straight connectors, elbows, tees, stop cocks, tap connectors, valves, manifolds and imperial to metric transition fittings in 15, 22 and 28mm sizes.

The extreme flexibility of the Wavin Hep2O polybutylene pipe means it is the ideal solution for cabling through joists, underneath floors in new construction, renovation, system extensions and situations where space is restricted. A unique characteristic of Wavin Hep2O pipe coil is its remarkable ability to remain straight once uncoiled.

It provides a secure fitting every time with the Wavin’s In4Sure security feature, which tells the installer when the pipe is in – feel the rumble. One of the unique advantages of Hep2O is that it can be easily demounted and adjusted by the installer with the HepKey, but once fitted the joint is safe and secure and cannot be tampered with or accidentally demounted.

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The compatibility of Hep2O fittings with copper also ensures a simple, fast and reliable method of jointing to traditional materials on site.

HepvO – Innovation in Waterless Traps The multiple uses of the humble water trap – from bathtubs to kitchen sinks and preventing the escape of foul gases from discharge systems back into buildings – mean their importance can’t be underestimated.

The beauty of unique self-sealing waterless traps like Wavin HepvO is that they do not rely on water to create a preventative seal to stop gasses escaping into a room but instead utilise a soft silicone membrane to create a seal.

The other key benefit of the HepvO waterless trap is its versatility – the space saving slimline shape means it can be installed vertically or horizontally in showers and under baths without needing to cut into the floor, as well as in sinks, saving time for professionals when sourcing the appropriate product.

Innovation at its heart It is installer-first innovations like HepvO and Hep2O that make Wavin the obvious choice for plumbers in Ireland. Delivering ‘right first time’ peace of mind to installers and end users means saving time, money and materials for the best job possible.

Wavin Ireland is part of the Orbia group. For over 65 years, it has remained the leading manufacturer and supplier of an extensive range of above and below ground plastic drainage systems for industrial, commercial and residential requirements.

For more on Wavin plumbing systems, speak to your Wavin representative or visit www.wavin.ie

July/August 2024

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COMMERCIAL FEATURE

Grant continues to drive forward heating technology innovation With a focus on the design and manufacture of highly efficient, innovative home heating technologies Grant is helping to future-proof homes and pave the way for a greener future.

Largely a renewable heating company, Grant has embraced the integration of sustainability into its wide product portfolio which includes air to water, air source heat pumps, condensing HVO biofuel boilers, condensing wood pellet boilers, solar thermal panels, hot water cylinders, aluminium radiators and underfloor heating.

In addition to its exquisite manufacturing, the company also supports those working in the industry with a growing selection of popular in-person training events at their state-ofthe-art facilities in Birr, Co. Offaly and online training courses available on demand via the Grant eLearning Academy.

Those working on new build projects can also benefit from free of charge support from Grant’s technical specialists through the home heating system service to ensure technologies are carefully combined to maximise the efficiency of a property and to ensure compliance is achieved under building regulations. As part of this unique service, Grant commission all Aerona heat pumps free of charge and provide guidance for operation and aftersales care.

Grant intergrated unit.

Reinforcing the company’s commitment to innovation, Grant’s R&D team continues to advance product ranges including the HVO biofuel Grant Vortex condensing boiler, Grant Spira Pell condensing wood pellet boiler and Grant Integrated (hot water storage) Unit. This autumn will see further innovation to the company’s award-winning heat pump range with the new Grant Aerona R290 next generation heat pump set to launch within the coming months - stay tuned for more information!

Grant smart heating controls.

Grant heating technologies are renowned for their reliability, ease of installation and ability to work seamlessly together to ensure long term financial and carbon savings.

Think Heating. Think Grant. Visit www.grant.ie for more information on Grant’s range of innovative heating packages.

Follow Grant on Facebook Twitter and Instagram @GrantIRL or Instagram @grantirl.

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July/August 2024

THE NEXT G E N E R AT I O N

H E AT P U M P The Aerona R290. Coming this Autumn.

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COMMERCIAL FEATURE

Unity Marble Effect Shower Tray: The ultimate blend of luxury and practicality Redefining bathroom elegance inspired by the timelessness of natural stone.

Inspired by the timeless beauty of natural stone, the Unity marble-effect shower tray from Sonas is revolutionising bathroom design by offering the luxurious look of real marble without having to worry about the high maintenance, safety risks, or durability issues associated with real stone. Available in black and white, combining aesthetic appeal with practical functionality, Unity shower trays are the ideal choice for discerning homeowners seeking sophistication and style in their bathrooms.

Unity marble-effect shower trays feature a slip resistant surface, ensuring a safer showering experience without the need for additional costly treatments. This unique surface offers enhanced safety, as real marble, while beautiful, can be notoriously slippery when wet, posing a significant safety risk.

Additionally, these trays are crafted to withstand the rigours of daily use, providing a durable and long-lasting solution for any bathroom.

For more information contact www.sonasbathrooms.ie

The shower trays are available in both classic white marble and striking black marble finishes, seamlessly blending with any bathroom decor to provide a sophisticated and stylish finish.

Crafted from high-quality gel-coated resin, these trays ensure durability and longevity while offering a touch of luxury and elegance to any showering space Marble effect products, while bringing serious luxury to the table, have key advantages over traditional marble. They are low maintenance and remarkably easy to clean, unlike real marble, which requires regular maintenance, sealing, and the use of gentle cleaning agents.

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July/August 2024

COMMERCIAL FEATURE

New bathroom furniture from Tavistock Bathrooms R.T. Large is a leading wholesale and distribution company for the plumbing and bathroom sector in Ireland. It has established itself as a trusted partner with a house of well-known brands including Tavistock Bathrooms. They have recently announced an exclusive distribution partnership in Ireland with the bathroom specialist. Step into the details of Tavistock’s newest furniture collections for 2024 below.

Introducing ARLINGTON A streamlined mid-century vanity collection with style and storage to spare, Arlington features a micro-framed front, generous drawer space and a sweeping, full-width ceramic basin. Available in three finishes and two sizes, 600 and 800mm. Complete yours with a tasteful range of handles, brassware, and furniture leg options.

to add additional open storage for a hotel-like look, Cadence fluted is a sleek way to upgrade your bathroom.

This is only a glimpse of the new products from Tavistock Bathrooms in 2024 across bathroom furniture, bathing, sanitaryware, brassware and mirror designs. If you would like more information about any of the products in R.T. Large’s robust portfolio, please get in touch with them by contacting sales@rtlarge.ie or by calling us on 01 450 4307.

Introducing NIMBLE Measuring a neat 400mm size with a slim depth, Nimble offers a chic solution for small modern bathrooms. Available in five versatile finishes, each unit boasts a sleek integrated handle. The collection features a compact ceramic basin with a convenient corner tap hole, ensuring efficient use of space.

Introducing CADENCE FLUTED Featuring a spacious form and a textured fluted finish, Cadence fluted collection is a sleek contemporary option for the modern home. With double drawers for practical storage and the option

Arlington 600 Unit Viridian Green Basin Lifestyle.

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July/August 2024

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To advertise to key decision makers in the industry, contact Jim Copeland at 01-298 0969 or email jim@hardwareassociation.ie Classified advertisements (text plus logo) can be emailed to: jim@hardwareassociation.ie and are to be prepaid, at least two weeks prior to publication.

July/August 2024

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July/August 2024

Advertise your job vacancy with Hardware Jobs Hardware Jobs (www.hardwarejobs.ie) is HAI’s hardware industry-specific job board website, which gives hardware retailers, merchants and suppliers the platform they need to reach out to ideal candidates for their roles.

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