Hardware Education Hub Brochure

The Hardware Education Hub Course Brochure New eLearning courses available on the Hardware Education Hub

Table of Contents 01 What is the Hardware Education Hub? Page 1

02 How to get your learning Started?

Page 2

03 Management Courses Pages 3-8

04 Accredited Retail and Business Courses Pages 9- 11

05 Health and Safety Courses Pages 12-13

06 Product Knowledge Courses Page 14-17

Online education is like a rising tide, it's going to lift all boats

What is the Hardware Education Hub? THE HARDWARE EDUCATION HUB IS AN INDUSTRY RESPONSE TO THE TRAINING AND EDUCATION OF THOSE EMPLOYED IN THE HARDWARE, RETAIL AND MERCHANTING SECTOR. Hardware Association Ireland (HAI) aims to raise overall standards within the sector by providing costcompetitive and time-effective access to relevant, accredited, high-quality training courses. The range of courses available offer continuous professional development for all those employed within the sector.

Accreditation When you have completed your eCourse, take the online assessment to test and validate your new knowledge!

Once successful, you will receive a Digital Badge from ATHE UK, QedON or HAI! Digital badges are an accredited indicator of accomplishment, skill, quality or interest that can be earned by taking these courses. You can use this Digital badge to post to your social media channels and boast to your colleagues and peers on Linkedin!

It also holds Metadata specifying when the course was taken, your result, and the topics you studied!

This feature is pretty valuable for your future career progression!

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Here’s How to Get Started: Getting started is simple! You can arrive at the Hardware Education Hub in three easy ways – By scanning the QR code, by clicking on the link or by visiting the HAI Website. If you have an account, just log-in, if not, follow the steps below: STEP 01

Click 'Create New Account'. Fill in the short form.

If you work for a member of the HAI, select your company name, if not please select 'not listed'.

You will receive an email from the Hardware

STEP 02

STEP 03

Education Hub. Click on the link in the email to confirm your account. (Please check your spam)

You will arrive on your learner dashboard, where you will see your learning progress. Click on 'Catalogue' to browse all available courses.

Click the button or scan the QR code below to create your account/Log-in!

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Management Courses

Interviewing Skills MAKE SURE TO HIRE THE RIGHT CANDIDATE Hiring the right candidate can be an easy process with the right tools and knowledge for selection. Hiring the wrong person can be costly for your organisation; let’s not let that happen.

Course Aim The aim of Interviewing Skills is to develop your knowledge, skills and confidence to perform effective interviews and choose the best candidate for the job.

It will focus on how to acquire the relevant information, from the interviewee, thus, finding the right candidate for your organisation.

Non-Member Price: €46

Course Contents TOPIC 1

How to prepare for an Interview

TOPIC 2

The Interview

TOPIC 3

How to Hire the Right Candidate

TOPIC 4

Successful Reference Checking

Member Price: €33

Interviewing Skills Course Taster, click the button or scan the QR code!

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Delegation Skills Course Aim ENSURING YOUR TEAM WORKS AT ITS HIGHEST LEVEL WILL LEAD TO THE HIGHEST RESULTS

The aim of Delegation Skills is to

Working with an excellent team

delegation.This will allow you to

and then adding the tools of how to delegate efficiently can only improve productivity.

provide you with the knowledge, skills and tools to effectively manage the delegation skills process and to correctly identify the suitable tasks for enhance your own productivity, focus on crucial objectives and use effective delegation as a tool to develop and motivate your team.

Non-Member Price: €46

Course Contents TOPIC 1

The Fundamentals of Delegation

TOPIC 2

Delegation in the Workplace

TOPIC 3

How to Delegate Effectively

Member Price: €33

Delegation Skills Course Taster, click the button or scan the QR code!

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Feedback for Performance Excellence ENSURING YOUR TEAM WORKS AT ITS HIGHEST LEVEL WILL LEAD TO THE HIGHEST RESULTS Giving feedback will promote professional growth and can result in increased confidence and job satisfaction within your team.

Course Contents TOPIC 1

Giving Performance and Behaviour Feedback

TOPIC 2

Conducting the Performance

Course Aim The aim of Feedback for Performance Excellence is to develop your knowledge and skills and provide you the tools to effectively deliver feedback to your team with confidence.

Non-Member Price: €46 Member Price: €33

Feedback for Performance Excellence Course Taster, click the button or scan the QR code!

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Management Communication LEARN HOW TO EFFECTIVELY COMMUNICATE WITH YOUR TEAM AND BUILD STRONGER RELATIONSHIPS It will increase your awareness when communicating and provide you with the essential skills for leadership success.

Course Aim The aim of Management Communication is to equip you with the tools and knowledge to communicate effectively with your teams. It will increase your awareness when communicating and provide you with the essential skills for leadership and success.

Non-Member Price: €46

Course Contents

Member Price: €33

TOPIC 1

The Fundamentals of Communication

TOPIC 2

Understanding Management Communication

TOPIC 3

Communication for Managers

Management Communication Course Taster, click the button or scan the QR code!

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Understanding Conflict Management in the Workplace CONVERT WORKPLACE CONFLICT INTO POSITIVE CONVERSATIONS AND DEVELOP LASTING RELATIONSHIPS

Course Aim

Learn how to identify the causes of

equip you with the skills and

conflict and how to deal with them

knowledge to manage conflict

effectively. As a manager dealing

situations in a clear, assertive and

with workplace conflict, it will

rational manner whilst supporting

minimise the effect it will have on

individuals or your team.

individual and team performance, in

Non-Member Price: €46

turn promoting a positive atmosphere.

The aim of Understanding Conflict Management in the Workplace is to

Member Price: €33

Course Contents TOPIC 1

Workplace Conflict

TOPIC 2

Resolving Workplace Conflict

Understanding Conflict Management in the Workplace Course Taster, click the button or scan the QR code!

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Introduction to Employment Law ENSURING ALL EMPLOYMENT RIGHTS ARE ADHERED TO Employment Law provides both information and protection for the employer and the employee.

Course Contents TOPIC 1

Recruitment and Selection Law

TOPIC 2

New Employee Rights

TOPIC 3

Organisation of Working Time

TOPIC 4

Annual Leave Entitlements

TOPIC 5

Grievance and Disciplinary and the Law

Course Aim This eCourse aims to provide you with a knowledge of basic Employment Law to ensure compliance with current employment rights and employer responsibilities.

Non-Member Price: €46 Member Price: €33 TOPIC 6

Termination of Employment

TOPIC 7

An Introduction to Workplace Relations Commissions (WRC)

Introduction to Employment Law Course Taster, click the button or scan the QR code!

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Accredited Retail and Business Courses

Retail Selling Skills ENSURING ALL AVAILABLE SALES OPPORTUNITIES ARE MAXIMISED

Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice, with retail stores of all sizes, in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice. So, consumers hold the power in the relationship.

However, without a customer, a retail store goes out of business!

Course Contents

Course Aim This eCourse aims to provide you with the knowledge and understanding of the retail selling process. It focuses on the techniques used for identifying and meeting the needs of customers in retail businesses.

Non-Member Price: €60 Member Price: €43

TOPIC 1

Opening a Sale

TOPIC 4

Handling a Customer Objection

TOPIC 2

Establishing a Customer's Needs & Wants

TOPIC 5

Closing a Sale

TOPIC 3

Presenting and Matching Products & Services

Retail Selling Skills Course Taster, click the button or scan the QR code!

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PR 101 for your Small Business MAXIMISE YOUR BRAND PUBLICITY Public Relations (PR) is a tool used by businesses and individuals to purposefully manage the release and spread of information to their public for favourable gains. It is used for many purposes, from positive announcements, crisis management, and much more. PR, if utilised correctly, is a cost-effective way of influencing your public!

Course Contents

Course Aim This eCourse aims to provide you with the knowledge, skills and competence to present you and your brand favourably to the public, utilising both print and social media channels.

Non-Member Price: €60 Member Price: €43

Introduction to PR

TOPIC 4

Your 101 in Dealing with Media

TOPIC 2

Storytelling 101

TOPIC 5

The 101 on PR and Social Media

TOPIC 3

Press Release 101

TOPIC 1

PR 101 for your Small Business Course Taster, click the button or scan the QR code!

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Social Media Marketing 101 MAXIMISING YOUR FOLLOWING Building a following on social media channels improves conversion rates, and the more followers a business has, the higher the trust and credibility of the brand. Social media marketing is a powerful tool for businesses of all sizes to reach its audience.

Course Contents

Course Aim

This eCourse aims to provide you with the knowledge, skills, and competence to market your brand online using social media channels and tools.

Non-Member Price: €60 Member Price: €43

TOPIC 1

Introduction to Marketing

TOPIC 5

Video & Photography for your Business

TOPIC 2

Traditional Meets Social Media Marketing

TOPIC 6

How to Create a Social Media Campaign Made Easy

TOPIC 3

Branding Online

TOPIC Social Media Etiquette and Dealing 7 with Negative Comments

TOPIC 4

An Introduction to Social Media Marketing

Social Media Marketing 101 Course Taster, click the button or scan the QR code!

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Health and Safety Courses

Introduction to Safety, Health and Welfare ENSURING ALL SAFETY, HEALTH AND WELFARE IS ADHERED TO A safer business equals a successful business. Learn all about the rights and obligations of employers and employees to help promote and maintain and healthy and safe working environment.

Course Contents

Course Aim

This eCourse aims to provide you with the knowledge of Safety, Health and Welfare while working in your organisation.

Non-Member Price: €32 Member Price: €23

TOPIC 1

Introduction to Safety, Health and Welfare at Work

TOPIC 5

Introduction to Manual Handling

TOPIC 2

Introduction to Safe House Keeping

TOPIC 6

Introduction to Safety around Mechanical Equipment

TOPIC 3

Introduction to Fire Prevention

TOPIC 7

Distraction VS Safety

TOPIC 4

Introduction to Personal Protective Equipment (PPE)

TOPIC 8

Under the Influence at Work

Introduction to Safety, Health and Welfare Course Taster, click the button or scan the QR code!

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Safe Manual Handling Introduction and Refresher ENSURING YOU CONDUCT ANY MANUAL HANDLING CORRECTLY Manual Handling is important mandatory training. Let’s increase our level of skills and knowledge to help prevent injury and avoid the hazards involved in lifting and moving items in the workplace.

Course Aim This eCourse aims to introduce you to the necessary knowledge, skills and attitude to implement safe manual handling practices into the workplace and into everyday life.

Non-Member Price: €32 Member Price: €23

Course Contents TOPIC 1

An Introduction to Manual Handling Legislation

TOPIC 2

Structure of the Body

TOPIC 3

Manual Handling Skills

Safe Manual Handling Introduction and Refresher Course Taster, click the button or scan the QR code!

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Product Knowledge Courses

‘Get Inspired’ with NIKO Bathrooms DELIVER CUSTOMER SATISFACTION THROUGH EXPERT KNOWLEDGE This eCourse will deepen your knowledge of bathroom designs and products and provide you with the necessary skills to present bathroom design solutions and sell to the customer.

Course Aim This eCourse aims to provide you with knowledge of bathroom designs, equip you with selling techniques, assist your customers and maximise retail sales.

Free to all Learners

Course Contents TOPIC 1

Getting Inspired- Bathroom Styles Explained

TOPIC 2

Bathroom Product Ranges

TOPIC 3

Understanding the Customer’s Requirements and Presenting the Design Solution

‘Get Inspired’ with NIKO Bathrooms Course Taster, click the button or scan the QR code!

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Primers and Problem Solvers by Fleetwood MAXIMISE RETAIL SALES THROUGH EXCELLENT PRODUCT KNOWLEDGE This eCourse will present you with various customer priming and painting problems and their respective solution through the use of discovery questions. It will also give you the knowledge to make product recommendations and deliver retail sales.

Course Aim The Primers and Problem Solvers by Fleetwood eCourse provides the necessary knowledge and skills to assist customers in choosing the correct priming product for their project and the competence to present essential problem-solving products and applicators.

Free to all Learners

Course Contents TOPIC 1

Fleetwood Primers and Problem Solvers Range and Key Benefits

TOPIC Recommended Preparation, 4 Protection and Painting Accessories

TOPIC 2

Tinting Primers and Problem Solvers

TOPIC Preparing Your Surfaces for 5 Painting

TOPIC 3

Resolving Typical ProblemSolving Queries

TOPIC Customer Questioning and 6 Advice Skills

Primers and Problem Solvers by Fleetwood Course Taster, click the button or scan the QR code!

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Trim Paints by Fleetwood DELIVER RETAIL SALES THROUGH EXCELLENCE IN PRODUCT KNOWLEDGE

Course Aim

This eCourse will equip you with the skills to discover a customer's wants and needs for interior and exterior trim projects. It will also equip you with knowledge of the Fleetwood Trim Paint Ranges and preparation, protection and application knowhow.

The Trim Paints by Fleetwood eCourse presents the skills necessary to assist customers in choosing the desired style and finish for their interior and exterior trim projects. It also provides detailed product knowledge and the “how-to” expertise for preparing and painting trim surfaces.

Free to all Learners

Course Contents TOPIC 1

An Introduction to the Fleetwood Trim Paint Range

TOPIC 4

Preparing Your Surfaces for Painting

TOPIC 2

Fleetwood Advanced & Traditional Trim Paint Range (Ready Made & Tinting) and Key Benefits

TOPIC 5

Customer Questioning and Advice Skills

T O P I C Recommended Preparation, TOPIC 33 Protection and Painting Accessories

Trim Paints by Fleetwood Course Taster, click the button or scan the QR code!

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More Product Knowledge Courses to come in the following sectors

ADHESIVES

PAINT

BATHROOMS

PLASTER BOARD

CEMENT

PLUMBING

GARDEN

ROOFING

HEATING

TIMBER

INSULATION

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