Teabreak, Sian Mackay

What is Cancer Care and Treatment in 2030 going to look like for workers in light of Covid-19, with the help of Collective Intelligence?

1.

Mil Stricevic Kirsty Ross Nicol Keith Janet Kelly

Part One

Discover. 4

andthen Workshop One GOODD Workshop Expert Input Day One

Define. 17

Future Exhibit Development Future Exhibit Revisited

Part Two Develop. 31

andthen Workshop Two Vignette Expert Input day Two 2030 Scenario Interim Review Expert Input Day Three

Deliver. 57 Product Design Year 4 Glasgow School of Art 2020/21

Speculative Making - Kaitlyn Debiasses Final Concept Development Final Outcome

*all videos are in grey, click to see sketchbook

group future world

part one

Introduction

part two

individual designed outcome

research

design

Part One

The first part of the project involves working in a team to create a future world exhibit, responding to relevant research findings. We began by identifying key themes to manifest within our vision, before prototyping intended props based on newly developed social and technological manifestations.

Product Design Year 4 Glasgow School of Art 2020/21

3.

Collective Intelligence allows us to visualise a future ten years from now, where working professionals in the cancer landscape can combine their expertise and skills. Designed services, products or experiences allow for an optimised eco-system of key health workers, communities, patients and beyond. Through speculative thinking and making methods, this project delivers a future world, presented digitally due to circumstances, that exists within our vision.

James, Arwen, Sian, Ibrahim Care + Treatment

Discover

4.

Brainstorming

-

Product Design Year 4 Glasgow School of Art 2020/21

STEEPLE Cards 5.

We generated Social, Technological, Environmental, Ethical, Economical, Politcal, Legal and Environmental cards and began to identify common themes and clusters.

We identified the most important cards to kickstart our research and thought about these themes in the cancer landscape.

These themes think about the ture of Cancer ahead of our

Collective Intelligence can allow...

would help to us role of CI in the fuCare and Treatment, @andthen workshop:

...the patient to have more control and freedom in their treatment by connecting with various forms of support ...cancer workers to improve communication globally and/or locally thus opening up future career collaborations across disciplines

Product Design Year 4 Glasgow School of Art 2020/21

...allows lived cancer experiences to connect with current cancer cases through real-time data collecting to enhance patient and staff knowledge

6.

@studioandthen Workshop One Charity Family Survivors

Community Bloggers

Support

Partner

Patient

Friends

Stakeholders

GP

Radiographers

Home Carer

Medical Staff

Nurses Doctors

Researchers Pharmacists Consultant Oncologist

Therapists

7.

Unintended Consequences This ing fore pact 1st, CI in Cancer Care + Treatment (Professionals)

Privatisation of the NHS

Patients unable to afford treatment

Black Market Self Treatment

Robots are introduced in treatments

There are less human errors

Robots replace on-site doctors

Patients have live data tracking

Trackers have access to more than just medical notes

Devices become hacked and data gets leaked

Product Design Year 4 Glasgow School of Art 2020/21

8.

workshop involved identifyall potential stakeholders, bethinking about how CI may imthem through the process of 2nd and 3rd consequences.

This activity helped us to think out of the impact of our concepts beyond the cancer field. Steeple cards helped me in thinking about how ‘small changes can have big consequences.’ -Nicol Keith. We identified key consequences based around data tracking, humanising technology and treatment at home which will inform our five speculative scenarios of our future vision.

Treat Yourself

A human centred approach will become more prominent in treating cancer at home, increasing the patient’s lifestyle freedom.

Product Design Year 4 Glasgow School of Art 2020/21

Self-Diagnosis No More

Removing false medical information from the internet will prevent false diagnosis and encourage those to seek professional advice.

9.

Treatment On Wheels

Further domestic treatment will mean less patients in hospital and an increase of mobile hospitals amy tackle Covid implications.

Future Scenarios Presenting this as if it were a news headline, we tried to capture a future world that isn’t taken over by technology. Allowing the patient to have more control over their cancer treatment in a post-covid world.

Technology Will Pull The Plug

The lack of widespread accessibility to technology will leave people behind, human interactions will become mandatory.

Product Design Year 4 Glasgow School of Art 2020/21

Book Your Cancer Retreat

With increasing cancer survivors due to improved treatment, there will be an option undergo treatment with other patients.

10.

Future Vision based on scenarios:

Product Design Year 4 Glasgow School of Art 2020/21

11.

@GOODD Workshop - Brian Proudfoot

User Journey: ‘patient gets cancer diagnosis’ Product Design Year 4 Glasgow School of Art 2020/21

12.

Once we had established how our future cancer working landscape may look, we then had to determine what this world was going to contain. The user journey allowed us to consider where new services or products would be utilised, with a storyboard honing in on one specific interaction between doctor and patient.

one moment from this journey: chipped medicine for remote tracking

During this process we were able to convey remote tracking of a patient and what the benefits would be; remote diagnosis even when a-symptomatic, medical services at home, chipped medication for doctor indication and control over how a cancer patient may live their life.

The next step is to begin to prototype the props used in this interaction and show these props working as an ecosystem in the future life of a cancer patient. I took the role of prototyping and filming the mobile autonomous hospital for treatment at home.

13.

Future Props: Speculative Making

Mobile Hospital

Live Data Tracking

Chipped Medicine

*see video ‘Future Scenario Development_Care and Treatment_231020’ Product Design Year 4 Glasgow School of Art 2020/21

14.

Expert Input Day 1

We put together a video to convey our vision and presented our research so far.

The feedback gave us professional insights into what would or wouldn’t work.

Some interesting insights were revealed but there were some things we didn’t quite get right. Due to the fast-pace and specific nature of our user journey we only covered the doctor/patient bond; there are so many more stakeholders to explore. On that, we were far too patient lifestyle focused, when we should have been cancer worker focused.

We are going to review our stakeholders and think about how cancer workers are connected or find opportunities to connect them in the future, alongside identifying further CI statements to shift focus.

Product Design Year 4 Glasgow School of Art 2020/21

I enjoyed presenting to the experts. I have felt far more confident in this project than previous projects, it was great to have a discussion on speculative thoughts with like-minded people. I also enjoyed the fast pace of the workshop as we got so much work done in such a short space of time.

We effectively did our own work before discussing our findings but we could spend more time on visually presenting our work so that it is clearer to the cohort. Mural has been great when collaborating ideas but in presentations, communication has not been balanced among the group and I hope this will improve in the next stage.

The next step is to do some desk research on existing use of CI out there, not necessarily in the NHS, to get some inspiration.

16.

Reflection

We were efficient at identifying themes to create manifestations of our future, however this meant our future was rushed and we were missing some key aspects.

Our video clearly conveyed the vision of the future we had in our minds and forced us to prototype quickly with limited materials. Admittedly, we failed to follow our brief. We lost sight of the big picture but we have since zoomed out and will now hone in on connecting cancer workers as per one of our CI statements.

Define

17.

Patient Network:

Translating Feedback

Product Design Year 4 Glasgow School of Art 2020/21

18.

Live Infographic Brainstorm: Staff Responsibility to Protect the Patient

Cancer Workers

Product Design Year 4 Glasgow School of Art 2020/21

Patient

staff-staff (tracking)

We each did some sketches for live infographic ideas to represent staff communication across the patient network as a concept of our future world. We wanted to convey that when the communication begins to fail, the patient becomes vulnerable.

CANCER WORKERS HAVE THE SHARED RESPONSIBILITY TO COMMUNICATE WITH EACHOTHER TO PROTECT THE PATIENTÕS VULNERABILITY

We decided to go with Arwen’s concept of the patient cycling the bike; it clearly showed the impact one person talking to another has on the patient. We are now going to prototype different parts of our set to film a 3D info-graphic.

patient-staff (chipped medicine) Patient cycling on street: patient-community-family (treatment at home?)

Product Design Year 4 Glasgow School of Art 2020/21

20.

Filming Exhibit Prototype

We combined our individual models and put together a set to film our live infographic, editing this into a short video.

We found the turning cogs communicated strongly the importance of communication but was it going to be clear to the cohort? The next stage is to put a presentation together that ties together all our research.

*see video ‘Future Exhibit Development_Care and Treatment_221021’ Product Design Year 4 Glasgow School of Art 2020/21

21.

Part 1 Revisited

Based on feedback from our final review, we collaborated remotely to refine our future exhibit ahead of our WIP launch.

We decided to put together a website to curate future world and it’s values.

Moodboard conveying human led care

Product Design Year 4 Glasgow School of Art 2020/21

22.

Key Research

Product Design Year 4 Glasgow School of Art 2020/21

23.

Proposed Props of 2030

Tracked Medicine

Mobile Hopsitals

Product Design Year 4 Glasgow School of Art 2020/21

Remote Monitoring

24.

Prop User Journey

Product Design Year 4 Glasgow School of Art 2020/21

*collaboration of ideas sketched by Arwen

25.

Manifestations

Within the website, we accumulated key research from our STEEPLE CARDS and experts, before refining our world’s manifestations and props.

Product Design Year 4 Glasgow School of Art 2020/21

We filmed 3 parts for the final exhibit; the patient cycling her bike, patient support of staff communication, highlighting the power of new conversations; and a staff account from Jo the Oncologist in the the Patient Network system of 2030.

Patient Vulnerability

Making Our Future Exhibit

Staff Communication

Rea Life Story

Product Design Year 4 Glasgow School of Art 2020/21

*see video ‘Future Exhibit_Care and Treatment_240121’ *see video ‘Oncologist Interview_Care and Treatment_240121’

The quality of our final product was not done well. We were each building the same prototype in our own homes which meant the end result was not coherent.

I enjoyed coming up with an infographic to convey our patient network metaphor as I felt so strongly about visualising it live. We spent so much time on the building an exhibit we did not have enough time to communicate it clearly.

Although our group pulled together this week to overcome our challenge, tasks this week were not evenly distributed across the group. Had we done so, we would have been able to do a task each and produce a better standard of work.

In the development of our future exhibit, I feel we responded well to feedback. Previously, although we had a pitched a holistic care system, our exhibit did not quite convey this as it was still metaphorical. Our patient network concept has been strengthened with a more professional approach, from storyboarding through to editing.

I felt we struggled in thinking about how to communicate this world in simpler terms to a more widespread audience. Arranging contact points remotely was a challenge with many other tasks on hand in tangent with it. However, this forced us to assign tasks evenly for the week without any digital barrier, resulting in increased productivity.

Our focus on CI has been prevalent throughout the project but the futuristic aspect, we felt we had lost. Had we had more time, we would have liked to have progressed with our concept speculatively. Had we also been in better circumstances, a physical interactive exhibit would have had a greater impact on an audience than the video and simple website.

Reflection

Our self-awareness significantly helped us produce a future vision that was in line with the brief. We efficiently managed to collaborate remotely and overcame a wall we hit in a matter of days.

Part Two

Although we are still a group, we are going into individual directions based on our research. Within our future world, my focus was on the communication between staff and the impact broken communications has on their mental health.

Product Design Year 4 Glasgow School of Art 2020/21

30.

31

Develop

Product Design Year 4 Glasgow School of Art 2020/21

1. How can the doctor connect with the patient’s support network through a product to amplify empathy from a distance?

2.

Cancer charities collaborating globally to educate each other using a digital platform.

3. A new job role that acts as a translator between all staffbased on the information that the patient is the main communicator.

Developing 5 Scenarios

4. A blog for staff to relate to, listen to and share each other’s personal experiences in cancer journeys.

5. Going to our theme of remote monitoring, how can device update all staff involved with patient decisions?

Product Design Year 4 Glasgow School of Art 2020/21

32.

digital staff blog

remote monitoring

shared responsibility

shared responsibility

track patient progress + staff decisons across disciplines

therapist

cancer staff share + relate to + support other staff radiologist

patient

constant digital staff room physical artefact linked to key staff throughout treatment gp doctor

charity worker

cancer empathy

shared responsibility

multi-discipline specialist

shared responsibility

new job role to support patientÕ s throughout treatment

charity worker

translator

patient patient

physical artefact patient

family

gp

receptionist

patient

translator

patient

Product Design Year 4 Glasgow School of Art 2020/21

nurse

translator

sensitive information exchange

translator

translator

translator

pharmacist

therapist translator

gp doctor

33.

radiologist charity worker patient

translator

patient

communicator across disciplines

global care collaboration shared responsibility

worldwide cancer charities educationg + learning from eachother

constant online service

Product Design Year 4 Glasgow School of Art 2020/21

34.

The template I worked from was quick and efficient. I had identified a range of products and services based on research but this meant I struggled to choose a direction as they were all very different. I am drawn to connecting charity workers as it isn’t yet being covered in my group, as well communication between staff to tackle empathy.

We are now going to take this research into our second @andthen workshop and develop a future scenario.

@studioandthen workshop 2 - Personas meeting with people who are more intelligent than he is

contacting people with little technology

reaching out to people he has never met

being empathetic with people who are suffering

arranging global travel post pandemic

Keith is keen to connect with other cancer charities in order to share ideas and learn from eachother: investigates global charities

identifies one in another country

He has no idea where to look for cancer charities

Product Design Year 4 Glasgow School of Art 2020/21

sends a message to one of the contacts

tries to arrange a phonecall with the contact

phonecall is confirmed

the contact is not interested in collaborating

he begins his search for another charity

he struggles to find a contact for a charity he finds

he reaches out on socials for charities to contact him

in the meantime he continues trying to develop his own charity

having to rely on others to reach out informally which he is nervous about

Very slow process and becomes very formal

Challenges > Design Opportunities

35.

We were first asked to visualise and describe some stakeholders involved in the cancer landscape of our future.

I then put together an archetypal persona for a charity worker. To get to know our persona, we speed dated a few times to step in their shoes. I chose the scenario of global collaboration of cancer charities and storyboarded this.

Future Scenario: Mini Documentary Storyboarding

I found this very helpful when getting to know my persona, but felt I did not have the sufficient research to put together a precise user journey as I am not fully aware what the challenges are with cancer charities communicating.

In part two of the workshop we were to turn this user journey into a short documentary to convey the challenges in our future world using household objects.

36.

Short Film I wanted to represent my user (Keith, charity worker) communicating with other users (global charities).

I decided to use cups as people, teabags as information exchange and coffee trails to show connections.

I really enjoyed creating this metaphor and feel it was well perceived. It was based on the idea that small changes can make a huge difference. Although I was happy with my video; I realised I had covered the design opportunity in my video only and had not covered problems.

The next step is to use this film to develop our future scenario through drawing and making. I feel I ned to look further into future technology and developments as I progress.

*see video ‘Future Vision Development_Sian Mackay_291020’ Product Design Year 4 Glasgow School of Art 2020/21

37.

Refining Design Opportunity

applying collective intelligence

Grace - GP Doctor

Product Design Year 4 Glasgow School of Art 2020/21

revisiting staff quotes

38.

multi-discipline communicator shared responsibility new job role to support patientÕs throughout treatment

Care

Treatment

Grace reaches out to patient support network. She gets to know key charities in the community, any mental health support invovled and of course her family and friends. She informs the medical staff of her support at home on a regular basis and informs her support network of the medical progress.

Grace sends patient to hospital for treamtment and organises prescription temporarily, she ensures they are all using new technology to communicate about patient, while she is regularly checking in on

family

patient.

radiologist

Linda (patient)

Grace (GP)

Grace (GP) therapist

Hopsital Nurse

Product Design Year 4 Glasgow School of Art 2020/21

Linda will be able to contact anyone in her cancer care and treatment that she has met and any point in her journey through new technology and Grace. pharmacist

charity worker

Linda (patient)

I felt I did not have the knowledge to develop the global cancer charity collaboration platform based on Keith. After looking back at initial steeple card research and feedback from our last expert input day, I was able to identify more valuable, speculative scenarios.

Building A 2030 Vignette

I found that a combination of a few of my scenarios created a rich scenario for the remote communication between staff while tackling empathy. Therefor I created a new persona, Grace the GP Doctor and altered her job role with the use of new technology. My next task is to make a vignette for Grace. This will help me begin to 2D and 3D prototype concepts.

40.

In 2030, Grace has become a multi-discipline communicator for staff, with the help of new technology. This role was implemented after remote appointments became isolating, with the patient being the sole communicator across departments. She is accountable for a number of patient treatment journeys post-diagnosis.

I placed Grace in my future scenario to get a sense of what it would look like. I made statements on what her education, economy and environment will look like based on my research.

Creating a vignette helped me to explore communication and empathy.

I found that integrated technology in one’s environment, smart but not intrusive, could be a potential design opportunity going forward. How could this product connect members of staff involved with the patient? Staff conversations has become my focus.

A Concept comfort through conversations tackling empathy remotely

communication through integrated technology of a familiar object/ritual

Although good progress has been made, I need to do research on existing futuristic healthcare projects for some inspirations and the impact of Covid on medical staff.

simplifying communications within a complicated network

radiologist

Linda (patient)

family

Linda (patient) Grace (GP)

Grace (GP) therapist

Hopsital Nurse

Grace (GP)

pharmacist charity worker

Product Design Year 4 Glasgow School of Art 2020/21

shared staff responsibility to support the patient through treatment

42.

Linda (patient)

Expert Input Day 2 Catherine hannah gave us helpful insights throughout all the Expert Input days.

We had our second expert input day which helped address what aspects were most valuable. The feedback from the experts has set me up in a good position for going forward with my ‘communication in the home’ concept.

“Think about enhancing a relationship rather than replacing it. The majority of the patients on other end of the zoom are elderly. It is really hard to make big decisions in your own home environment alone. Communication between staff right now needs a lot of work; there is a whatsapp chat for my department for casual chat then a board with post its for patient updates.

Digital fatigue is a real problem.”

They enjoyed our future exhibit but it could be less linear and more of a system. Before I refine my concept through prototyping and storyboarding, I need to explore Grace and her journey ahead of the interim review.

The storyboard I created in the workshop did not highlight the challenges but jumped to solutions. I will need to step into Grace’s shoes before I can develop concepts. I also feel my concept needs to be pushed further future in order to grab the attention of my audience.

I enjoyed making a fun and short video that represented such an important topic in a playful way. I also enjoyed building Grace’s future vignette this week. It made me think out with healthcare and technology and consider other factors that are just as important to inform my future world.

I did not enjoy day one of the workshop as I felt the previous scenarios became irrelevant. The fact that we had to pick one stakeholder was not suited to my concepts which is why I ended up choosing charity workers.

Product Design Year 4 Glasgow School of Art 2020/21

44.

Reflection

I did a good job of visualising 5 future scenarios prior to the workshop, I could see what the key moment was and who was involved.

Revised 2030 Scenario a product that creates a shared experience

staff conversations

Grace, Consultant

a shared responsibility to protect the patient

Collective Intelligence allows cancer workers to have more human communications, thus preventing digital fatigue and isolation

Product Design Year 4 Glasgow School of Art 2020/21

45.

a morning in the life of GraceÕ s office as a consultant A morning in the life of Grace’s office as a consultant: Grace enters her

She takes off her jacket and puts her

own office

bag down

She logs onto

She boils the kettle

her computer

while it loads

User Journey 1.

She reads over her timetable for the day

She hears the kettle ping while at

She spoons coffee into her cup

her computer

and pours the water

2.

She opens her first remote patient consultation of the day with her empty cup infornt

The patient is late because of technical difficulties

Once the meeting is complete she finishes

They discuss the day

She takes first sip

ahead for 20 minutes

of her coffee

Once the meeting is over,Grace opens a link to consult with

Once that 20 minute consultation is complete, she

her coffee

Opens link to check in with medical student she is supervising

She gives it a stir and takes it to her desk

of her

3.

The digital consultation commences 15

She gives the patient a call and talks the patient through

minutes later

how to solve it

Once the meeting is over,Grace opens a link to consult with her second patient

5.

While the kettle is boiling she opens her link to the

her second patient

boils the kettle

staff team meeting

Although holding her hot cup, she does not get a chance to

As team leader the does most of the

She pours the hot water as the meeting

While the kettle is boiling she opens her link to the staff team meeting

4.

She boils the kettle to prepare for her afternoon of remote

She eats her lunch while replying to emails

consultations

1. one non-digital constant

Once the meeting is over she takes her packed lunch out

2. personal staff conversation

drink it

3. taking on extra workload

talking for the hour

4. warmth + comfort

The kettle pings and she puts the teabag

starts

into her cup

5. digital fatigue

Key Moments “The higher up you are in the job, the lonelier your job gets”

personal staff conversation

one non-digital constant

digital fatigue

“The most common remote communications are patient consultations and staff meetings”

Product Design Year 4 Glasgow School of Art 2020/21

47.

Based on feedback, I revisited my future scenario. I pinpointed what the outcome of my project was going to be and who was involved. From this I selected a new persona, based on research that they are the most isolated.

Future Scenario Video

I created a future user journey for Grace to identify struggles and friction points of her future world. My main findings surrounded digital fatigue and staff relationships. Based on this journey, I recreated a future scenario mini documentary which went down well with the cohort and helped convey the challenges of 2030 where technology has taken over.

*see video ‘Future Vision_Sian Mackay_301120’ I found that going back and being specific was better than generalising disciplines and their communications. Placing the user in my video made it come to life and clearly identify an opportunity.

Product Design Year 4 Glasgow School of Art 2020/21

48.

Moodboard

Product Design Year 4 Glasgow School of Art 2020/21

49.

Teabreak: 1.

Grace is sitting her own office

2.

She is seeing members of her team are having a virtual teabreak

3.

This virtual space begins to prompt her as it gets busier

no digital barrier 4.

7.

Grace decides to join the teabreak, grasping her cup

5. She has now joined the conversation space

6. She has a 1 to 1 conversation and feels the

Once her break is over, she exits the space by putting down her cup

8.

9.

and feels in the same environment

She proceeds with work in her office for the rest of the morning

person is in her room through 3D facial projections

When she feels like chatting to someone, she grasps her conversation cup

personal staff conversations

10.

Product Design Year 4 Glasgow School of Art 2020/21

She joins the virtual conversation space, awaiting for someone to join

11.

A member of her team sees she is in the space and joins, he is projected in her room as a 3D figure

50.

12.

Once they are done chatting, she leaves him in the space and proceeds with her work

sense of community

Prototyping I created a futuristic mood board of my concept which conveyed warmth and community through speculative projections and rituals. After some quick iterating, I got to a final concept. I went on to 3D prototype the concept of staff conversations at home.

Product Design Year 4 Glasgow School of Art 2020/21

Interim Review

Feedback was positive and constructive. I was told it was good to start with my CI statements and expert quotes to ground the scenario. My storyboards highlighted human interactions and I managed to enhance a mundane moment. The next step is to develop the concept as a ritual and think of it’s impact on the system’s future careers.

Product Design Year 4 Glasgow School of Art 2020/21

52.

Based on feedback from the Interim Review, I thought about how this was going to look (semantics) and work (function) to make up the entire experience. I began to consider how I was going to hack into an existing tea set.

Refining Final Concept

I started thinking about how this could be deployed on a large scale and not just departmental and also how it could be used in a professional manner, in meetings for example.

53.

Expert Input Day 3

Nicol’s input has kept me motivated and on the right track throughout.

Product Design Year 4 Glasgow School of Art 2020/21

54

Chris Halsey was a great help throughout all the Expert Input days.

We had our last Expert Input Day which helped shape my final concept, I made some changes based on what some of them had said.

Experts were not convinced by the concept being applied to meetings, they felt it was about the non formal conversations over a cup of coffee. Some were not convinced by staff projection as they weren’t sure how it would work. I want to develop on how this could be applied in a different scenario and environment, whether that be worldwide or local.

Ahead of making the final video, I will do brand graphics ideation for ‘teabreak’. I intend to plan the final video using found objects and storyboarding.

Product Design Year 4 Glasgow School of Art 2020/21

79.

Stethoscope handle for healthcare

teabreak overcome digital fatigue and isolation

Product Design Year 4 Glasgow School of Art 2020/21

Phone cord to convey casual nature of chat

56

Developing brand graphics

Wifi symbol in tea ripple to represent communication

57.

Deliver

Product Design Year 4 Glasgow School of Art 2020/21

Making Workshop by Kaitlyn Debiasses

“The intimacy of immediacy”

Product Design Year 4 Glasgow School of Art 2020/21

58.

Final Prototypes I had a making tutorial with Kaitlyn and talked about hacking into existing tea set which I began to prototype.

The storyboarding helped me think about specific interactions and how it was going to look and work. More importantly it forced me to think about how people were going to communicate in the future. Hacking into an existing tea set meant it was a familiar ritual.

The next step is to film a video for my final review and put together a clear presentation.

Product Design Year 4 Glasgow School of Art 2020/21

*see video ‘Final Outcome Development_Sian Mackay_021220’’

59.

Staff Chip Insert Microphone/Volume

Future Experience

Portable Staff Chip

Grace Senior

839 5642

overcome digital fatigue and isolation

Speaker Join Space/Staff Projection

Grace, Senior Consultant

collective intelligence allows cancer workers to virtually connect with one another, no matter where you are situated or what your job title is

a set of artefacts that allow cancer workers to have a conversational experience remotely, through a familiar ritual

Home Office

1. Grace is sitting in her home office stressed with digital workload

2. Members of her team are having a tea break in the background

6. She removes the lid from her teapot unmute her colleagues

teabreak

Campbell Consultant

This is the board I presented at the review of my work in progress concept.

3. The boiling kettle makes her aware of this

5. She puts a teabag into her cup which locks computer

John, Junior Doctor

Hospital Ward

Micheal, Radiologist

Jenny, Cancer Nurse

Home Office

Hospital Ward

4. She leaves her computer and heads towards teabreak for a chat

“there is a sense of intimacy with immediacy”

John Craig

Grace Campbell

Junior Doctor

Senior Consultant

teabreak

teabreak

overcome digital fatigue and isolation

overcome digital fatigue and isolation

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12. She places JohnÕs staff chip into her cup

Key Moment

9. Grace is in this virtual space

8. She lifts her cup off the saucer to unmute herself

11. Grace decides she wants to speak with her colleague John

10. She chats with colleagues

Future Scenario Film 14. He heads back to his office where Grace is lit up

13. JohnÕs spoon begins to beep while he is on ward

15. He places GraceÕs staff card in the cup

John Craig Junior Doctor

teabreak

overcome digital fatigue and isolation

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18. He removes the lid from his cup to unmute her

16. GraceÕs spoon beeps on her desk to signfiy he is free to chat

17. He puts a teabag in his cup which locks his computer

Value + Impact

teabreak

19. He pours water in to join the space

overcome digital fatigue and isolation

21. She puts her cup down on saucer

20. They are now in this space together

24. She bins teabag and goes back to her desk

23. She mutes him by putting lid on

22. She removes his staff card

Global Local

Nationawide

Departmental

Grace, Senior Consultant

teabreak

overcome digital fatigue and isolation

John, Junior Doctor

Micheal, Radiologist

John, Junior Doctor

Grace, Senior Consultant

Micheal, Radiologist

Grace, Senior Consultant

John, Junior Doctor

John, Junior Doctor

Jenny, Cancer Nurse

Grace, Senior Consultant

Jenny, Cancer Nurse

Micheal, Radiologist

Sarah, Receptionist

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Senior Grace Consultant Campbell

Micheal, Radiologist

Sarah, Receptionist

Jenny, Cancer Nurse

Rented Office

Designed Moment Film

“the higher up you are in your job, the more isolated you become” 7. She pours water into her cup which allows her to join the space

Sarah, Receptionist

Plannng final film to convey experience

Part 2 Development I decided to prototype a website which would allow tea break to happen.

These would be linked to a set of vessels, with the semantics of a tea set to emphasise the casual nature of these conversations. I began with creating a user journey which involved both the website and the props, alongside Grace and her colleagues and global friends.

Product Design Year 4 Glasgow School of Art 2020/21

61.

Teabreak Product Development On reflection, I regret not documenting penultimate concept further at the time as it’s decision making is fundamental to my final outcome. I designed a tea set consisiting of 3 cups. Each cup is representative of a network; departmental, local and global. The cups glow when other in that space are also on a break, encouraging you to take a break. The semantics of the model are very rused but I felt the tone of the film was apropriate to what I was aiming for.

Teabreak Website Prototype I made a quick prototype of a teabreak website which would work alongside the cups. This where the location and profilesfor each person would be stored. I designed the interface for what would be filmed in my video with my users John and Grace,who have made a long distance connection using teabreak.

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Teabreak Prop Storyboard

Final Outcome Development Teabreak exists within the future world of cancer care and treatment where communication is key, to not only protect the patients but support the staff. In light of Covid, remote working and social distancing is having a detrimental impact on staff mental health, with certain workers feeling isolated with human connections being replaced by digital devices.

Teabreak allows medical staff to collectively play a role in reciprocating these casual conversations over a cup of coffee remotely. Exploring the intimacy of immediacy, not only does it afford staff to chat with their colleagues remotely, some they may never have spoken to, there is also the opportunity to chat with people globally, thus making new connections. The teabreak cups, which are connected to the digital platform, are heated when the virtual meeting space is busy; mimicking human warmth and empathy, alongside a boiled kettle.

*see video ‘Final Outcome Development_Sian Mackay_230121’

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Thinking about how it was actually going to work was an area I did not explore enough as I was more focused on the story. My logo highlights the important aspects of my concept; medical conversations over a cup of coffee, however I feel it does not tie in with the semantics of my final communication cups.

As I proceed to develop this project, I would like to spend a significant amount of time developing professional graphics in line with my brand’s semantics and my future world’s values. I would also like to prototype, user test and iterate on my concept, which is something I would be keen to arrange with the professionals themselves.

Reflection

I feel I did well in storytelling. My storyboards included humans and their interactions with the product. I kept iterating on my storyboard based on feedback therefor the story developed significantly.

I decided to revisit the semantics of my final designed outcome and graphics to build a stronger and more coherent brand. Based on expert feedback, I was also keen to make the experience for personal for each worker and enhance the off screen ritual. I did some research into the future of communication and sets of tangible objects to begin to draw connections through prototyping. I tested my prototype on a user remotely, getting the feedback that it was simple and familiar.

Final Outcome: Research Inspiration

User Prototyping

Product Design Year 4 Glasgow School of Art 2020/21

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Rebrand

Product Design Year 4 Glasgow School of Art 2020/21

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Key Research Quotes

Product Design Year 4 Glasgow School of Art 2020/21

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Collective Intelligence I pulled out key research quotes to convey where this concept has come from and I feel they serve well as adverts for the brand. I wanted to convey the connections that can be made and the scale of this through teabreak. While I was developing brand graphics I was also developing my final film and product.

Product Design Year 4 Glasgow School of Art 2020/21

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Potential Network

Teabreak Product Storyboard Whilst I was developing a graphic to convey the impact of this on the working cancer sector through CI, I realised it was much like my future scenario video of the cups across the globe. This led me on to think of a potential design change for the future development.

I have made and documented each workers unique 3 part code as a pin badge when in reality it could be their own cup. I was so focused on making it playful, I lost sight of the practicaltities. I was determined to make it simple and functional for anyone, therefor it would just involve using your own cup.

Product Design Year 4 Glasgow School of Art 2020/21

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Teabreak Digital Platform

Product Design Year 4 Glasgow School of Art 2020/21

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*’Final Outcome App Walkthrough_Sian Mackay_090521’

Final Designed Product I feel my branding and semantics now tie n with my ideas of teabreak, along with the desk environment. I previously had not had sufficient time to think about the semantics tying in with brand graphics.

I decided to do some packaging and a manual to accompany it for further clarity and to give it a professional look.

*see video ‘Final Outcome_Sian Mackay_090521’’

Product Design Year 4 Glasgow School of Art 2020/21

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Poster

On the other hand, my communication of ideas through graphics is an area that requires development. Although in depth, my graphics often look sketchy and in need of refinement, so that they are easy to understand in a couple of seconds. Maintaining the same graphical style throughout project was a struggle as the concept kept evolving but after seeing it as a whole I was able to go back and make changes accordingly.

User engagement There were benefits to remote working, it meant my studio was portable and I could turn any space into my studio, which in turn increased my productivity. I missed the studio buzz and presence of creative minds in my space. The restriction of materials and tools forced me to improvise; using found objects as prototypes and arranging informal discussions with those in my class throughout the project.

The highlight of the project for me was being immersed with medical professionals on almost a weekly basis. It made me and my work and my group’s work have value and see the impact our simple designs can have on a complex system. Key quotes that I pulled from Nicol, Tutors and experts were ones that drove my project and I kept returning to them throughout.

Had I had more time I would jave liked to have developed the app further to convey the collective intelligence and create adverts for it within the medical sector to bring the netwrok aspect to life and show further the value of this to cancer professionals. I would like to research fruther into the technology of my teabreak, what future technology which actually allow this to work.

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Reflection

Throughout the project, I feel my storytelling was the strongest part.

I felt planning out a user journey scene by scene and bringing it to life through film, brought a depth to it that I would be unable to achieve through storyboarding alone. I prefer to generate ideas and concepts physically rather than digitally, therefor videos were well received.

Google Drive Link

@sianipd