EHSR16

Services Report 2016

Introduction

“We will save more lives and continue to improve the lives of the people we serve.”

In 2016, Evergreen Health experienced incredible growth and change. We completed The Lofts project, providing stable housing for 66 people; hired 89 new staff across all service areas; and moved our medical and mental health practices into our new, state-of-the-art Evergreen Center expansion. But most importantly, we significantly increased and improved the services we provide to people in need.

Throughout these changes one thing has remained the same– our values.

These are very difficult and emotional times for many of the people we take care of. Evergreen will continue to provide a welcoming, nonjudgmental, inclusive and compassionate environment for people who are underserved by the healthcare system. Together, we will carry on the Evergreen spirit as we work to save more lives and improve the lives of the people we serve.

I am inspired every day by the work that we do and the positive impact every inspi single employee has on our community. I encourage you to read through the following pages to learn more about our mission, vision, values, services areas and clients, and I look forward to the future as we continue to strive to foster healthy communities in Western New York.

Sincerely,

Ray Ganoe The Evergreen Association President and CEO

Core Values Evergreen Health operates with and succeeds because of these core values: • We welcome everyone.

• We celebrate diversity.

• We are authentic and down-to-earth.

• We collaborate with our clients.

• We use a Harm Reduction model and celebrate all successes.

• We respect everyone’s life experiences and don’t judge.

History

Mission Statements The Evergreen Association is made up of Evergreen Health, Community Access Services and the Pride Center of Western New York.

Evergreen Health* was founded in 1983 to address the HIV and AIDS crisis in Western New York. As breakthroughs in medical therapy were made for HIV and other sexually transmitted infections, the organization broadened its range of life-enhancing services beyond HIV care to

We foster healthy communities by providing medical, supportive and behavioral services to individuals and families in Western New York— especially those who are a living with chronic illness or who are underserved by the healthcare system.

Community Access Services is a not-for-profit organization committed to addressing the epidemic of HIV and other diseases that challenge the health and welfare of urban communities in Buffalo and Erie County by assuring the availability of comprehensive care services including prevention, education and treatment.

The mission of the Pride Center of Western New York is to work with the community to make Western New York a safe, healthy and satisfying place for lesbian, gay, bisexual, transgender and bis queer people to live, work and establish their families.

Vision Statement We envision a future in which all Western New Yorkers have access to affordable healthcare in an environment that is inclusive, compassionate, respectful and judgement-free; honors diversity and life experience; and empowers clients to lead healthier, happier lives.

support our clients’ ability to lead healthy, secure and satisfying lives.

In 2012, 2 Evergreen restructured to accommodate the ever-broadening programs and services that the agency provided. Today, Evergreen serves all of Western New York, providing medical, supportive and behavioral services to individuals and families—especially those who are living with chronic illness or who are underserved by the healthcare system. * Previous organization names include: Buffalo AIDS Task Force, WNY AIDS Program, AIDS Community Services and Evergreen Health Services.

Service Areas At Evergreen, we understand how overwhelming the healthcare system can feel, and we want to make accessing care easy ma for everyone.

We have a primary and specialty care practice

Chronic Illness Support Living with multiple chronic illnesses can be challenging. Evergreen offers support from Care Coordination to counseling to housing programs to help our clients manage and improve their health.

HIV Care Today, HIV is a manageable chronic illness, often treated with simple daily prescription pill regimens. Evergreen offers comprehensive HIV services: medical care and treatment, pharmacy services, insurance enrollment, individual and group counseling, care coordination and more. Our expert staff helps our clients learn to manage their HIV and the live the life that they want.

on-site, as well as a full-service pharmacy.

Our targeted programs servi and services are here to help our clients live their happiest lives.

HIV Prevention Evergreen is committed to providing education and prevention services to our community. We offer testing and treatment, and are the leading WNY provider for PrEP – a daily pill for HIV prevention.

LGBQ and Transgender Services Evergreen is a safe, affirming place. We understand LGBTQ concerns and provide sensiti sensitive, appropriate care. Additionally, we specialize in transgender services, offering everything from medical care to counseling to educational/social groups. We are dedicated to helping our trans clients feel safe, valued and welcome.

Sexual Health Evergreen’s friendly staff provides comprehensive testing and treatment for gonorrhea, chlamydia and syphilis, as well as chla HIV and Hepatitis C. We offer counseling, an anal health program with on-site anoscopy services, and multiple education and outreach initiatives that provide free condoms throughout the region.

Substance User Health Evergreen provides a safe space for people who use substances to get the services and support they need. We never force anyone to do or be anything; programs are available when our clients are ready. We offer a syringe exchange program, counseling, support groups, medication assisted treatment and a drop-in center for clients to speak with healthcare professionals.

Hepatitis C While Hepatitis C (HCV) can be cured, treatment can be hard to find or stick with.

Evergreen offers testing, treatment, pharmacy services, counseling and more. We can help our clients get into and succeed in treatment to cure their HCV.

Client Demographics

Client Demographics The information below reflects data from across our entire Association. We’re proud of these numbers, but there’s more to good health than great outcomes. Our client care teams work together to make sure that all of our clients receive the personal, high-quality care they deserve.

Unique Individuals Living with HIV/AIDS Served in 2016:

1,500

Sexual Orientation Gay Lesbian Heterosexual Bisexual Don’t Know Something Else Chose not to respond

Unique Individuals Receiving an Evergreen Service in 2016:

10,850

Age

0-12 13-19 20-29 30-39 40-49 50-59 60+

Race 47% 38% 1% 1% 1% 4% 8%

Ethnicity

82% 18% Gender

Male Female Transgender

Risk High Risk Hetero Contact MSM/IDU MSM IDU Hetero General/Other Unknown/Unreported Unkn

Program Highlights

Program Highlights

Primary & Specialty Care Primary Care Clients: HIV + HIV Clients receiving Hepatitis C treatment Clients receiving PrEP Clients receiving Suboxone Peer Support Clients

2,983 1,051 1,932 64 304 57 189

Testing

Nutrition

2,773

10,535

520

1,256

HIV Tests

Lunches Provided

Food Pantry Visits

Hepatitis C Tests

Pharmacy

2,211

Syringe Exchange program participants

140

Substance Use Counseling (OASAS) Clients

233

1,902

106,264 2,004 5,643

Substance User Health

Needles Exchanged Exchange rate in/out = 96.4%

Wellness Center Clients

STI Tests

Prescriptions Filled New Customers Customers Since Opening in 2011

665,500

514

5,600

Harm Reduction & Group Counseling participants

SNAP Outreach

2,527

882

Criminal Justive Initiative Group Participants

Health Homes/ Care Coordination Clients

320

Mental Health Counseling Clients

66

Residents at Evergreen Lofts

105

LGBTQ Cultural Competency Trainings to 2,651 participants

Organizational Growth

Board Members

At Evergreen, we are committed to diversity, equity and inclusion. In 2016, racial/ethnic minorities made up 35% of our workforce (14% above the national average).

Total Staff 1%

Evergreen Association Joy Feldman Kevin O’Leary Brian Kawaler Janice Barrett Kirsten Moysich Matthew Feldman Thomas Foels Thomas Owen Ray Ganoe

Evergreen Health 64% Asian

4%

1% 19% 11%

Native American

Identifies as Female

61.4%

Identifies as Male

Evergreen’s Footprint

38.6%

Two or more races

Hispanic White

Black/African American

Annual Operating Budget

Joy Feldman Mark Nowak Joel Mahakian Broderick Cason Donald Letta Jeffrey Fick Matthew Feldman Matthew Ardila-Weigand Melissa Neal Nancy Hammond Natalie Dunklin Neil Pawlowski Ray Ganoe

Community Access Services Broderick Cason Amanda Jackson Esmeralda Sierra Melissa Neal Wyleia Miller Ray Ganoe

Pride Center

Patricia Jones Javier Bustillos David Cyr David Scott David Granville Jennifer Ryan Dunning James Bower Marin Steck Molly Ranahan William Sherlock Ray Ganoe

Help for today. Hope for tomorrow.

206 South Elmwood Avenue Buffalo, NY 14201 716.847.2441 evergreenhs.org