The Most Successful Business Leaders To Watch Out For- 2023

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The Most

SUCCESSFUL BUSINESS LEADERS To Watch Out For- 2023

Case Study How TESLA is reinventing the Wheel of Sustainability, A Case Study

Product Review

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Ankur J. Chaudhari Devasya Group | CEO|Founder

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Yara Milbes - A Techvolution! Driving Technology Growth Through Ground Breaking B2B Marketing

A Seasoned Entrepreneur

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From Editor’s Desk

The Mavericks of 2023!

Dear readers, It is our utmost pleasure to welcome you to our latest magazine issue “The Most Successful Business Leaders to watch out for 2023”, that features prominent business leaders that are paving the path of successful leadership in their respective industries. In a dynamic era defined by rapid technological advancements and shifting market landscapes, it is crucial to recognize the visionary individuals driving innovation and reshaping the business world.

In this issue, we present an inspiring compilation of remarkable leaders who have demonstrated unparalleled acumen and unwavering commitment to excellence. They have harnessed their unique talents and foresight to navigate complexities and achieve remarkable success across diverse industries.

Through their stories, we delve into the narratives of these extraordinary individuals, revealing the defining moments, guiding principles, and pivotal decisions that have shaped their trajectory.

Aspiring entrepreneurs and professionals will find invaluable lessons in their journeys, inspiring them to seize opportunities and strive for greatness.

We extend our gratitude to these exceptional leaders for sharing their experiences and wisdom, allowing us to present their remarkable stories. May their journeys ignite innovation, fuel ambition, and empower all those aspiring to make their mark. In a rapidly evolving business landscape, staying abreast of trends, emerging technologies, and visionary leaders is paramount. This issue serves as a compass, guiding you toward the luminaries shaping the future of business and illuminating the path to success.

On the cover of this issue, we have featured Ankur J. Chaudhari (Founder and CEO of Devasya Group, LLC). Ankur is a veteran with 17+ years of experience in IT project management, leading and delivering client-based infrastructure, on-premise to cloud-based LAN/WAN, Zscaler security solutions, data center builds, wireless, and application with aggregate. He has worked on projects with budgets up to $50M and teams as large as 60 resources. Elsewhere in the magazine, you will find the inspirational success stories of Idania Samudio and Yara Milbes.

We hope you have a great read!

Utkarsh D.

The Enterprise World, 1985, Henderson Rd, Columbus, Ohio, 43220

Follow Us On: For Editorial Concerns: editor@theentetpriseworld.com For Sales & Branding Enquiries: sales@theenterpriseworld.com For Subscription: info@theenterpriseworld.com Publisher The Enterprise World Creative Content Editor

Marketing Coordinator (Americas)

Shalmali W.

Peter J.

PR & Marketing Coordinator

Business Development Executive

James H.

Ashley W

Creative Design Head

Graphic Designer

Sankalp K.

Aparna S.

Social Media Manager

Digital Circulation Manager

Narendra S.

Amanda V.

This list is NOT a ranking. The companies on listed in magazine serve different aspects of the market, making ranking them in any order except revenue impossible and unfair.

We try to bring a perfect platform for business organization to showcase their valued products/ services.

Copyrights © The Enterprise World | 2019. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World.

The Enterprise World solely owns all the reprint rights.

Ankur’s unwavering passion for excellence reflects in his career journey.

He pursued an MBA in Finance from Harvard University, specializing in International Business and Information Technologies. He also holds a plethora of technical certificates. Ankur has excellent relationship skills, which aid him in building communications with diverse teams of people.

Working in start-ups as well as large enterprises, Ankur has leveraged his knowledge of high-level project methodologies and management skills to help firms successfully deploy multiple projects across the globe. To this effect, he has managed a 450-person team globally for a Fortune 100 & 500 company.

Elsewhere in the magazine, you will find the inspirational success stories of Idania Samudio and Yara Milbes. Idania Samudio is a fearless leader making waves in the digital world. Idania’s story is a vision for a greater future with the tenacity to get the job done. The strengths lie in breaking down walls, reframing the issue for fresh thinking, and bringing people together to create long-lasting solutions.

Yara Milbes, on the other hand, is a senior executive with star status in MENA’s cloud communication technology sector. Under her belt, Yara Milbes boasts many marketing and leadership awards she’s won deservingly in recognition of the change Yara Milbes brought to sectors and industries that were previously deemed as rigid and unfathomable.

LEADERS IN SPOTLIGHT

On the cover of this issue, we have featured Ankur J. Chaudhari (Founder and CEO of Devasya Group, LLC). Ankur is a veteran with 17+ years of experience in IT project management, leading and delivering client-based infrastructure, on-premise to cloud-based LAN/WAN, Zscaler security solutions, data center builds, wireless, and application with aggregate. He has worked on projects with budgets up to $50M and teams as large as 60 resources. Ankur specializes in establishing company delivery, marketing, and sales directives. Moreover, he guides and mentors delivery teams to ensure the timely delivery of client initiatives.

CONTENTS

12

Ankur J. Chaudhari

upshot boston

22 Sp. Profile

Yara Milbes

Tesla - How Tesla is reinventing the Wheel of Sustainability

32 cASE STUDY

44 SP. Profile

Samudio Consulting

Are you a history buff don't miss out on these 10 war memorials in the u.s.

54 Blog

62 Article

Top 5 Challenges For NonProfit Organizations

70 Reviews

CCT - ContactPro®

72

ANKUR J. CHAUDHARI A Seasoned Entrepreneur reshaping Businesses D E VA S YA G R O U P | C E O | F O U N D E R

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S t o r y C o v e r

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A As the business world continues to evolve at a rapid pace, the role of business leaders becomes imperative in reshaping industries and driving unparalleled success. Amid numerous talented professionals venturing into business leadership and entrepreneurship, only a few manage to stand out as a beacon of inspiration and innovation. Ankur J. Chaudhari (Founder and CEO of Devasya Group, LLC) is a prime example of a modern leader leveraging his astute skillset to lead his company toward growth.

Ankur is a veteran with 17+ years of experience in IT project management, leading and delivering client-based infrastructure, on-premise to cloudbased LAN/WAN, Zscaler security solutions, data center builds, wireless, and application with aggregate. He has worked on projects with budgets up to $50M and teams as large as 60 resources. Ankur specializes in establishing company delivery, marketing, and sales directives.

Moreover, he guides and mentors delivery teams to ensure the timely delivery of client initiatives.

An Illustrious Portfolio Ankur’s unwavering passion for excellence reflects in his career journey. He pursued an MBA in Finance from Harvard University, specializing in International Business

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and Information Technologies. He also holds a plethora of technical certificates including, •

Project Management Professional (PMP)

•

Cisco Certified Networking

•

Microsoft-MCSE

Furthermore, Ankur has developed, purchased, and sold three other firms—Sai Techno Group ($9.0M), Global Integrated Networks ($2.0M), and Global Inteli Networks ($2.5 M)—at a substantial profit. Presently, Ankur serves as the Managing Partner and CEO of FLC Infotech, a member of Devasya Group.

•

MCTS Windows 10 Configuration

Commitment to Customer Success

•

MCITP Windows

•

Apple Certified Macintosh Technician Certification

•

Microsoft- Office Suite Installation and Support

•

AWS Cloud Methodologies

FLC Infotech is dedicated to providing the highest-quality information technology services and solutions to its valued clients. Being a member of the esteemed Devasya Group, the company brings years of expertise and experience to the table to offer leadingedge services and solutions.

Ankur has excellent relationship skills, which aid him in building communications with diverse teams of people. Working in start-ups as well as large enterprises, Ankur has leveraged his knowledge of high-level project methodologies and management skills to help firms successfully deploy multiple projects across the globe. To this effect, he has managed a 450person team globally for a Fortune 100 & 500 company.

Being an innovative technology leader, Ankur implements corporate aspirations for multimillion-dollar project business, launching methodology crucial to securing wellfunded corporate contracts while implementing core values into the firm.

He has the ability to effectively lead with proven results across multiple lines of business, geographic borders, time zones, and cultures. Thanks to his hands-on experiences with companies like Takeda, Abbott, AON, IBM, Wipro, etc., many industries seek Ankur’s expertise. These industries include healthcare, manufacturing, IT as a Service, Food, Finance, etc.

An unwavering commitment to customer success is at the heart of everything FLC Infotech does. The company’s approach to doing business is built on strong relationships, trust, and adherence to industry best practices. FLC Infotech understands that technology is constantly evolving and stays ahead of the curve by continuously monitoring emerging trends and recommending the most effective, efficient solutions to meet its clients’ specific needs.

Tailored Staffing Solutions FLC Infotech provides staffing solutions that are designed to meet the evolving needs of its clients. Its team of experts includes Project Managers, Business Analysts, Network Engineers, Security Analysts and Engineers, VMWare Certified Professionals, etc.

With this team, FLC Infotech ensures it has the expertise necessary to deliver the desired results.

The company understands that the right talent is critical to the success of its clients. That is why it takes time to understand their specific needs and provide tailored staffing solutions that

C o v e r

S t o r y

“

At FLC Infotech, we are dedicated to providing the highest quality information technology services and solutions to our valued clients.

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C o v e r align with their goals. It supports the clients every step of the way—from short-term support for a specific project to ongoing technical resources.

•

Threat and vulnerability reduction

•

End user device managed services

•

Staffing & expert technical resources

•

Managed service solutions

•

Cloud-based security

•

Data & Email encryption

•

Automated incident response

•

ServiceNow & issue remediation

•

SAP solutions

Comprehensive Suite of Services Besides staffing solutions, FLC Infotech offers a comprehensive suite of services designed to meet the needs of today’s businesses. Its offerings include, •

WAN/LAN Infrastructure

•

Data center upgrades & migrations

•

Wireless networks & Wi-Fi solutions

•

Network assessments & health checks

•

Cybersecurity solutions

“

FLC’s managed services and expert technical resources provide clients peace of mind and a foundation for continued success. The company has the expertise and experience to deliver the perfect results whether the clients

S t o r y

want to upgrade their data center, enhance their network security, or streamline their operations.

Presence across Multiple Industries Talking about the types of clients FLC Infotech serves, Ankur asserts, “At FLC Infotech, we understand the importance of specialized services to cater to the unique needs of different industries. That’s why we offer a range of verticals for our clients in diverse fields.” The different verticals it serves include Construction & Contracting, Food & Beverage, Hospitality, Healthcare, Manufacturing, Product Distribution, Retail, Banking & Finance, Telecommunication, etc.

Each vertical is staffed with experts who have deep industry knowledge and experience. FLC Infotech’s

Our goal is to help businesses in these verticals overcome their challenges and achieve their goals through innovative and effective technology solutions

“

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solutions are tailored to meet the specific requirements of each industry.

“Our goal is to help businesses in these verticals overcome their challenges and achieve their goals through innovative and effective technology solutions,” adds Ankur.

Production, Progress, Profitability FLC Infotech takes pride in helping businesses of all sizes achieve their objectives through the implementation of innovative and affordable technology solutions. Its diverse client base includes small, medium, and global enterprises. As a leading information technology solutions provider, FLC Infotech also serves as a strategic partner to a diverse range of customers in the Retail, Pharma, Food Services, K-12 Education, Insurance, and Service sectors. The company’s commitment to industry-best practices and a deep understanding of the customers’ functional and operational requirements allows it to deliver innovative solutions that drive production, progress, and profitability.

Surmounting the Challenges The past couple of years have been challenging for businesses of all kinds, thanks to the unprecedented pandemic outbreak. With inflation at a 30-year high, FLC Infotech was able to hire quality personnel even with the tech industry cutting back budgets and incurring layoffs. Finding funding to expand hiring and Wall Street cutting back their financial commitments to investment growth in dealmaking to their investment banking partners/customers have been the major challenges for the company of late. “We want to expand operations, but the deal funding has dried up currently,” Ankur mentions.

The pandemic has also made businesses rethink their strategies and

18 | MAY 2023

mode of operations. FLC Infotech is disrupting the traditional way of working by adopting the trend of remote working. According to Ankur, this allows the team to have more productivity and access to many more territories at once. He further adds that this is a great asset to work smarter and more efficiently.

Lucrative Partnerships FLC Infotech is a Managed Service Provider and Implementation Partner with Crowdstrike and Zscaler. These partnerships enable the company to address the needs of its customers who are saddled with legacy technology that sometimes cannot defend against a cyber-attack. The option of providing cloud-based services from its partners allows the company to succeed as a startup.

Furthermore, both these partnerships allow FLC Infotech and Ankur to work with two of the most successful companies in the cybersecurity space.

“With their support in client acquisition and marketing, we will be able to penetrate various markets such as Financials, Sled, Healthcare, Banking, Higher Education, nonprofits, and any other markets that we can build relationships with any targeted clients we want to pursue,” adds Ankur.

Since FLC Infotech is still in its growth stage, the relationships it has with Crowdstrike and Zscaler are three-year contracts presently. These companies will aid in FLC’s growth, particularly in recruiting and hiring alongside sales and marketing functions. Ankur believes that as the economy regains its footing and capital markets begin a more aggressive approach to a more favorable interest rate, finding funding will be favorable for the company.

“

At FLC Infotech, we are dedicated to providing the highest quality information technology services and solutions to our valued clients.

“

C o v e r

S t o r y

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WHY A BOSTO YOUR SUMMER 22 | MAY 2023

ON TOUR SHOULD BE ON R BUCKET LIST? www.theenterpriseworld.com | 23

B Beantown, as locals lovingly call Boston, is a city with abundant history and diverse culture. Even if you are a non-history buff, a Boston tour offers a variety of things that will cater to your taste for a fun visit.

As one of the oldest cities in the USA, Boston's history dates back to the 17th century, with the city playing a pivotal role in the American Revolution.

Today, it is a hub of intellectual and cultural activity, with institutions like Harvard University and Massachusetts Institute of Technology (MIT) located within its borders.

Boston is also known for its numerous museums, galleries, and cultural institutions, as well as its thriving sports culture, with fans passionately supporting their favorite teams. The city is home to the famous Boston Marathon, one of the oldest and most prestigious long-distance running events in the world.

Finally, with the diverse and vibrant culinary scene, Boston is considered a food lover's paradise by many, offering everything from traditional New England seafood to international cuisine. Additionally, you are sure to meet some warm, welcoming people who will make you grin with their hospitality.

Planning a Boston tour? In this blog, we'll dig deeper into what the city of Boston has to offer to make your Boston tour a one to remember.

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Historical Significance of Boston

4. USS Constitution Museum

Boston, a city rich in history, also provided a significant cultural value. In 1630, Puritans traveling from England founded Boston while they were seeking religious freedom. In no time, the city became a hub for New England's economic, political, academic, commercial, and financial activity.

Located on the Charlestown Navy Yard of National Historical Park, the Museum showcases interesting information about the Constitution.

Including its designers, and people who built and sailed it. A visit will let you engage with the history of the Constitution through captivating stories.

During the American Revolution, one of the major historical events of the USA, Boston played a central role. The city witnessed many events that ultimately led to the war. As a result, considered the Birthplace of the American Revolution by many.

Top 5 Historic Landmarks you can't miss on Boston Tour 1. Boston Tea Party Museum This floating Boston Tea Party museum gives you a peek into Boston's history.

You will get to live through a multifaceted experience of live actors, teathrowing re-enactments, technologically advanced interactive exhibits, authentically restored tea ships, and an award-winning film.

2. Symphony Hall Since its first concert in 1881, this Symphony Hall continues to treat people with its concert performances even today. In addition, the hall also reaches millions of people through the Internet, radio, television, educational programs, recordings, and tours.

3. Museum of African American History As the biggest museum in New England, The Museum of African American History does a tremendous job letting you in on authentic representations of the 18th and 19th centuries. It is a treat for history buffs, as you learn about African Americans' contributions.

5. The Paul Revere House Originally built in 1680, Paul Revere, an American silversmith, bought this house in 1770. Today, it is one of the most significant pieces of the American Revolution and history and a major tourist attraction that will make your Boston tour memorable.

Personalities you didn't know were Bostonians 1. Benjamin Franklin A pivotal personality of America, Benjamin Franklin was one of the founding fathers of the United States.

His values were always aimed toward making society a better place to live.

One of the best examples of his values is his inventions. Despite inventing many things, he never patented them just for money, with the belief that they are tools to uplift people's standard of living.

2. John Krasinski If you're familiar with the popular sitcom “The Office” (you probably are), then we don't need to tell you about Jim, and his pranks on Dwight-a popular character from the sitcom. John Krasinski was recently named “the 100 most influential people in the world” in 2018, by Times Magazine. A man of many talents, John is mostly recognized for his acting work. Although he has also worked as a producer, and sometimes, director as well.

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3. Uma Thurman After her amazing acting performance in “Pulp Fiction”, a popular dark comedy, Uma Thurman rose to fame for her character portrayal of Mia Wallace. In addition to that, her role in Kill Bill has also won numerous awards and received a positive response from around the globe.

4. Chris Evans Yes, you heard it right. Our very own “Captain America” is a Bostonian. This role from the Marvel Cinematic Universe (MCU) is what gained him immense popularity and fans around the world, helping him reach his career's mountaintop.

Before this role, he played some minor roles in films and also numerous supporting roles.

5. Edgar Allan Poe Born on 19th January 1809, Edgar Allan Poe is a writer, poet, editor, and literary critic from Boston. Edgar is often associated with the 'American Romantic Movement', and his tales of Mystery and Macabre. Furthermore, his poems “The Raven” and “Annabel Lee” are among Edgar's most popular works.

3 Things that will make your Boston Tour Memorable Here is a list of things that make your visit to Boston a treat: 1. The Food Traditionally, Boston is famous for its baked beans. But the good news is that no matter your palette, with a diverse range of cuisines and restaurants, Boston is sure to satisfy your taste buds.

Besides traditional dishes, Boston serves exceptional seafood as well. From delicious oysters to fresh lobsters and various fish, Boston is heaven for seafood enthusiasts.

The list doesn't stop there. Boston's food is influenced by not just American dishes, but global cuisine as well. In conclusion, if you're a foodie, the food scene in Boston is bound to leave you awestruck.

2. The Culture It's not a surprise that many call Boston a cultural center. The city holds people from a variety of ethnic and cultural backgrounds in its arms. It is worth noting that greater New England has an enormous influence on many cultural aspects of the city. One such aspect is the renowned “Boston Accent.”

Additionally, Boston is a hub for music lovers with places like the Boston Symphony Orchestra, the Fine Arts Boston Museum for literature fans, numerous libraries for bookworms, and more. As a visitor, you don't have to worry about getting bored, as the city offers something for everyone.

3. The Night-Life Simply said, the nightlife in Boston is LIT. As the sun goes down, Boston truly starts expressing its lively vibes. From nightclubs to night museums, the city of

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Boston is always ready to make your night memorable. If you're a night owl planning a trip to Boston, the nightlife scene will truly rock your world.

Ideal Ways to Explore Boston's Beauty For the most part, a downtown Boston tour is a breeze, which is somewhat related to the city's compact size. On the other hand, driving downtown is another game altogether. Why? Because Boston has a very oldfashioned road layout and insufficient parking options.

On the other hand, MBTA, Boston's public transport system, is nifty and inexpensive to explore the city. You can witness Cambridge, nearby suburbs, and many more unmissable attractions on your Boston tour.

Interestingly, walking through Boston could help you get a closer look at the city, without spending much time.

Walking for an hour or so, you could explore plenty of charming places. The places include Charles River Esplanade or Cambridge, where you will be treated to a mesmerizing view of the city skyline.

If none of that works for you, there's always a taxi. Boston's taxis are generally available and easy to flag down. This is an ideal option if you're planning to travel after the operational hours of MBTA. Cost of Living in Boston In contrast to its compact size, a Boston tour takes quite a big chunk out of your pocket. While planning your Boston visit, make sure to talk to city realtors for the best accommodation deals around the city.

All in all, if budget is not an issue for you, Boston's quality of life will leave you ecstatic.

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When should you plan a Boston Tour?

Boston weather is a mixed bag. To make the most out of your visit, make sure you plan your Boston trip between the months of June and October. Why? Because the summer during this time is mild, with temperatures anywhere between 15 to 28 degrees celsius. If you're someone who is planning outdoor activities, then this is your time to shine.

The number of tourist visits drops significantly between March and May, and rightfully so. The Boston climate during these months is very dry and cold.

Rich, Vibrant, yet Unique Boston is a city with a rich history, vibrant culture, and unique character.

From its role in the American Revolution to its modern-day status as a center for innovation and intellectual activity, a Boston tour has much to offer for visitors and residents alike.

Whether you're exploring the city's numerous museums and cultural institutions, cheering on the local sports teams, or indulging in the diverse culinary scene, you will never run out of things to do in Boston. If you're planning a trip to the United States, be sure to put Boston tour on your list- you won't be disappointed!

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YARA

MILBES A Tech-volution! Driving Technology Growth Through Ground Breaking B2B Marketing VP GLOBAL MARKETING | CEQUENS

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FIERCE That is how Yara Milbes, a senior executive with star status in MENA's cloud communication technology sector, describes her ongoing journey in the region's business landscape.

Under her belt, Yara boasts many marketing and leadership awards she's won deservingly in recognition of the change she brought to sectors and industries that were previously deemed as rigid and unfathomable. Identity management and biometrics, law enforcement and cyber security, information technology and communications - you name it, she's tangibly impacted or created some kind of success there - hard-earned success clenched stubbornly from the jaws of succumbing to the outdated practices that characterized these industries.

Yara's debut was in Amman, Jordan with a three-year stint at the country's largest mobile operator, Orange Telecom, working in the functions of business development and product management. In a short time, the thenrecent Warwick Business School graduate demonstrated what she's made of - steel, that is - and in the process sharpened her knowledge with practical skills that would prove to be invaluable in the next stop of her career.

Dubai In Dubai, Yara goes to work at the cityemirate's bustling Financial Centre, leading the events and public relations function for a sector-leading holding company. This is her entry point to the information technology sector, where she gained valuable experience networking with industry mavens throughout Dubai’s busy events calendar.

This helped her secure a vantage point from which she led the conversation on

34 | MAY 2023

key technologies and transformative solutions that have changed the way we live, long before they emerged.

This, amongst other qualities, are active ingredients sustaining her sense of leadership with energy and fearlessness before change.

Innovative by nature, something clicked in Yara's career and instead of turning around to leave the information technology marketing sector, as many marketers often choose to do, she doubled down and opted instead to brave the challenge with a move to global cloud communication solutions leader Infobip as Head of Marketing MENA. Less than a year later, she is promoted to Global Marketing Director, taking the lead on Infobip’s extensive global marketing operation spanning eight regions, from APAC to Latin and North America.

In this position she develops the set of skills that would take her into the world of entrepreneurship, but not before the game got ten-times harder with COVID-19 spreading like, well, a virus, across the globe. At this point, Yara had to juggle her own selfdevelopment, a demanding full-time job, and the pandemic woes we’ve all had to go through. Does she stop there?

The answer is no. She shifts gears again and starts working on her first start-up; a geo-located gym buddy & fitness trainers finder, and then her second start-up, also in the fitness industry, a home gym service.

Leading the way The responsibilities of a solo entrepreneur require a diverse set of skills. These include the ability to resource and think creatively, the confidence to make difficult decisions, and most importantly, the depth of understanding necessary to delegate work whenever and wherever necessary. In a hypercompetitive world

where everyone has access to humanity’s sum of knowledge on their phones, it does not suffice to be good enough, and this is where delegation is crucial. Part of doing something correctly is knowing when to leave it in the hands of specialists in focused functional areas so an entrepreneur can focus their creative faculties and mental effort on decision making and complex tasks.

“I take immense pride in my ability to ideate, develop, scale and monetize an idea with minimal investment and support,” states Yara, adding: “I took a lot of my entrepreneurial journey’s experience with me to the corporate world where I had to build teams from scratch sometimes, and I rearranged and refined existing team structures to utilize resources more efficiently and group competencies more effectively.”

At HID Global as well as at Infobip and CEQUENS, not to mention her own start-ups, Yara’s ability to pool together the ideal combination of human and technical resources was the subject of important brand equity and recognition milestones.

This experience provided her with invaluable exposure to various facets of the business world, some which would have been beyond her purview as a marketing professional in the corporate world.

Being a single entrepreneur is surely a challenging, if not daunting task and demands exceptional skills, determination and perseverance. But on the other hand, the rewards of it are equally gratifying, and the experience gained is hardly attainable through conventional career development means; this empowered Yara with a unique perspective and insights that proved beneficial in many aspects of her personal and professional journeys.

Winner of the "Innovative Technology Marketing Personality of the Year" award at Tahawultech’s Women in Tech Awards, Dubai, March 2023.

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Creativity and impact

navigating these challenges creatively is essential to achieving the desired outcome. At times like this, a strategy that combines creative thinking with result-oriented management style can prove highly effective in driving significant change.

Rather than remain anchored to a certain discipline of tech marketing, where trends and market conditions can shift with higher speed and volatility than in other fields, Yara's method involved networking, access to In essence, leading creatively means knowledge, and a vested interest in thinking beyond the traditional and technological progress and how it exploring unconventional ways to impacts lives. solve problems. It involves harnessing "To create impact in any industry, you one's imagination and leveraging must have the ability to lead creatively, diverse perspectives to find solutions and this is the only vehicle durable that can generate a more significant enough to navigate the constantly impact. changing tech landscape, which can be a dynamic and challenging About CEQUENS environment," Yara said.

CEQUENS is a cloud-based To lead with impact, you need to communication solutions provider, remain goal-oriented and to keep your specializes in both CPaaS and SaaS eye on the prize as they say. However, solutions. Its product suite is designed

36 | MAY 2023

to cater to every aspect of communication needs, from the connectivity layer to communication APIs and actual applications that deliver services over these communication channels.

The company was founded in 2011 by Karim Khorshed and currently has its headquarters in Dubai, with seven offices spanning across the globe, including regional operations in the UAE, KSA, Egypt, Pakistan, and most recently in Singapore, to expand its reach in the Asia-Pacific market. Additionally, the company also has an office in London to serve EMEA and North African customers.

“In terms of our portfolio, we focus on delivering reliable business APIs and customizable communication solutions for developers, businesses and governments.”

CEQUENS caters to over a thousand customers in various industries, including banking, fintech, platforms, retail, delivery, and more. As the most connected solution provider in the Middle East and Africa region, the company has countless direct connections with operators, giving it a significant competitive edge.

“With a decade of experience in the industry, we have faced numerous challenges and overcome them to emerge as a leader in our field.”

The team has adapted to the constantly evolving market trends and changing customer needs, leveraging the innovative solutions and reliable APIs to meet their demands. Through their strategic expansion across the globe and emphasis on delivering value, CEQUENS has solidified its position as a trusted partner for communication solutions.

“In terms of our portfolio, we focus on delivering reliable business APIs and customizable communication solutions for developers, businesses and governments.”

Challenging the challenges In the SaaS and CPaaS industry, building a strong brand is crucial as the market is constantly expanding, especially in the case of SaaS which is experiencing exponential growth. As traditional CPaaS are rapidly shifting towards omnichannel communication, it's important for businesses to create a brand story that not only portrays their services and products in simplifying global communication but also reflects the founders’ ethos.

However, it's a highly competitive space, and for a brand to stand out, it needs to have compelling brand positioning, a solid brand story, and build brand equity.

A lack of these elements can hinder business growth as people tend to buy from brands they know, trust or have heard of before. Therefore, addressing the challenges of brand presence, brand equity, and a marketing team was one of the first priorities.

“Leadership is all about helping your team succeed and preparing them for their next role.”

Firstly, the inventory was analyzed to identify what resources were needed, including manpower and budget. Secondly, data was collected to build the right brand position, which was used to drive brand and performance marketing campaigns.

Another major challenge that the company faced was the high level of competition in the market. However, this challenge was tackled by leveraging the company's strengths, such as their vast network of direct connections with operators and a diverse customer base in various industries. By focusing on their strengths, the company was able to differentiate itself and emerge as a leading provider in the MENA region and beyond.

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“ Competing in a crowded marketplace In today's market, the SaaS and CPaaS industries are rapidly growing, especially the SaaS sector which is experiencing exponential growth. Therefore, it's crucial for any business operating in these markets to have a strong brand presence and brand equity. However, this is easier said than done as the market is becoming increasingly crowded, and standing out among competitors requires a compelling brand story that resonates with customers.

“When I first joined the company, one of the main challenges we faced was the lack of proper brand positioning and brand story, which also impacted business growth.”

For customers, it’s all about familiarity. People tend to buy from brands they know, trust, or have tried before, so without a strong brand element, many businesses struggle to scale at the rate they should. Consequently, CEQUENS immediately addressed this challenge by developing a comprehensive brand positioning strategy, which included creating a brand story that effectively communicated our products and services and the benefits they offer.

Another significant challenge that many businesses face today, including CEQUENS, is market saturation and declining margins in the industry. To remain competitive, companies are increasingly diversifying their product suites and offering

“With a decade of experience in the industry, we have faced numerous challenges and overcome them to emerge as a leader in our field.”

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high-value-added products and services that go beyond their communication APIs. “For instance, we have developed applications that enable our clients to analyze their data, acquire customers, engage them, onboard them, and secure them. Our brand's essence is centered around the idea of simple solutions, deeper connections, where we simplify technology to simplify our clients' lives and make it easier for their customers to connect with them,” adds Yara.

“We understand that technology can be overwhelming, especially for those who are not tech-savvy, such as banks and retailers.”

As a result, the team focuses on simplifying their solutions to help clients build deeper connections with their customers, the team, and other businesses. However, achieving this requires a significant investment in brand positioning, which can be challenging for many businesses, given the slim margins and high competition in the industry.

Overall, CEQUENS’ strategy for addressing these challenges involves leveraging inventory, data, and the team to drive brand and performance marketing campaigns that resonate with the target audience.

“We focus on developing a brand story that effectively communicates the benefits of our products and services, while also simplifying technology to help our clients build deeper connections with their customers.”

Yara’s advice to young entrepreneurs “The sentiment behind paying it forward is incredibly powerful, and it's more than just advice, it's a request to actively lift up those around you. As Dr. Maya Angelou once said, "When the healing has happened, go out and heal someone else.

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This is a deeply personal and important philosophy for me, and I truly believe that when we find success and help in our own lives, we have a responsibility to extend that help to others.

One way we can pay it forward is through mentorship, creating opportunities, and offering guidance and resources to those who are starting out. Even investing in young entrepreneurs with small ideas can have a huge impact. For those who don't find success in entrepreneurship, it's okay. It's not for everyone, and the journey itself can provide valuable life lessons that extend beyond just professional growth.

As a leader, it's important to pay it forward and embody this mindset of generosity and support. Holding back information or opportunities can erode trust, both within and outside of an organization. It's my responsibility as a leader to help others grow and succeed, so that they can in turn do good for themselves, their colleagues, and the company.

Ultimately, paying it forward can create a ripple effect of positive change, both within our own circles and in the world at large. So let's all make an effort to pay it forward, and make the world a better place together.”

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“Leadership is all about helping your team succeed and preparing them for their next role.”

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sla. sh Te stry i l b a t indu sk es n Mu nt the EV theo l E e d des di , nor s and repr look behin r a c c i over onym electr t the come syn ite easy to . of n e v ay e duo y d e be , it is qu h n't in t o v t d s a i f a h d he w e to th esla — it In 2003, t s y, bo that is tru it the gian n a o d i t o s t . e ou le g But ?” qu engineers r the fam . Whi nto makin n y e l l h t a e y glob t went i it aft pany Valle e com , Silicon nd named tha h t ff d u t e g ,a ss found ennin ornia scene took “who Marc Tarp los, Calif e turer y h t c a r r f a d e u n a sw an yb nC To an Eberhard any in Sa ive m V industr ecame a t o m p in auto the E king car b eir Mart d the com esla. other any took o e T g th loo n d a , n l 8 p m orty- rs orderin iko fou 00 o p 2 N c s t n e e i s i h h t e t c but, t g oth ugh, ized i physi pular s. At its de Soon eno ney amon o p a l , and loo car Tes ster. icker e the u q Until of electric the Road George C , r d ke e bette ecom notic it launche od stars li at are ergy has b things h t s , r o le en storm th Hollyw ric ca al aking Elect sustainab arming m are an ide i e w k , . t a r i , e h m c w w st as to eristi obal s. No Road oal w soline car such as gl n charact own g e h ga in, t issio ues o-em th iss e than e orig At th un to driv y. And wi h their zer r f it more f the centu ric cars w t o c e d l e ne e, e orabl unfav

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CEO and Principal Consultant

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Empowering And Inspiring Leader “One team. One focus. One goal.”

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I

dania Samudio, a fearless leader making waves in the digital world.

The Enterprise World is proud to introduce her as The Most Successful Business Leaders To Watch Out for.

In our culture, the first people who come to mind when we think of entrepreneurs are business founders.

People who are more financially secure may take on greater risk in order to launch a concept or business that they must later turn lucrative.

Entrepreneurs that are successful are adept at seeing industry gaps and inefficiencies and coming up with innovative solutions that spur change and advancement. They must have the ability to effectively connect with people and persuade them that their innovations and ideas are not only worthwhile investments, but will also lead to a better future.

Entrepreneurs inspire their teams and team members through their leadership so that they can focus their special talents and abilities on a single corporate ethos.

The precise definition of an entrepreneur may vary, but when it comes to being an ambitious one, Idania Samudio is a clear portrait of it.

The simplest way to think of it is someone who takes on risks in business.

Idania's story is a vision for a greater future with the tenacity to get the job done. The strengths lie in breaking down walls, reframing the issue for fresh thinking, and bringing people together to create long-lasting solutions.

Idania Samudio, the CEO and principal consultant of Samudio Consulting is a skilled executive with expertise in managing challenging projects and initiatives. Her work has been characterized by intense involvement

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in creating and implementing new systems and procedures.

She has 11 years of expertise in implementing HCM systems and operational HR. She collaborates closely with the HCM product management team and leaders to offer original thinking, leadership, and direction.

Idania identified a service need while employed by Accenture and PwC. Samudio Consulting was created to close this gap and give clients access to both operational and system experiences.

The end result is a prosperous and quickly expanding business that provides individualized and adaptable support depending on how much or how little of their services each client requires.

Idania's success in providing for her customers and ensuring their satisfaction with the technique she uses allows her to do so year after year. She is able to perform at her absolute best thanks to the dedication of every single team member.

By the virtue of this, she has been acquiring several accolades over the years and getting highly recognized for her work. Idania received a technology award for the top 100 tech innovators and influencers last June.

Healthcare Goes Digital Healthcare is increasingly turning to digital technologies to improve patient care and streamline administrative processes. Electronic health records, telemedicine, and remote monitoring are just a few examples of how digitization is transforming healthcare.

By using digital tools, healthcare providers can access and share important patient information more

quickly and efficiently, leading to faster diagnoses and more targeted treatments. Digitization also allows for greater collaboration among healthcare professionals and better communication with patients, improving the overall healthcare experience.

However, digitization in healthcare also brings new challenges. Despite them, the benefits of digitization in healthcare are significant, and it is likely that digital technologies will continue to play a crucial role in the delivery of healthcare in the future.

Idania further adds, “Healthcare digitization is a very important part of the industries' system evolution. For employees to be able to have a onestop shop of systems makes their experience more enjoyable and efficient.”

Samudio Consulting – The GameChanger Samudio Consulting is a consulting firm, striving for creative solutions to technical problems since 2016. It specializes in supporting HCM Technologies utilizing proficiency in ADP, Workday, PeopleSoft, and several other HCM platforms.

The Samudio Consulting team maintains current with cutting-edge technologies and provides unique solutions that guarantee the system being built will meet the needs of their client's businesses. The business delivers solutions that put the clients in the finest positions by utilizing cuttingedge technologies.

The main goals of the Samudio Consulting team are to come up with original solutions for any company's challenging issues. The group is made up of innovative and skilled problem solvers who are constantly prepared to offer help and direction during the

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We pride ourselves in finding quality resources to support our clients. It is always challenging to ensure that we meet the level we expect.

various stages of their client's rising HCM technology projects.

The company aims to provide quality customer service and excellent solutions in a unique way that makes people feel like they are in the best hands.

Roadblocks To Navigate Within the business world, each sector has its own requirements and challenges. Some of the issues drastically affect businesses and organizations across a range of industries and sectors.

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Every business strives to maintain the quality of its customer relationships, the vibrancy of its brands, and the satisfaction of its workforce. A company that is successful overcomes obstacles to set itself apart from its competitors.

Similar challenges were faced by Samudio Consulting, and staying upto-date with the constantly evolving landscape of HCM technologies was one. As new tools and platforms emerge, Samudio Consulting need to continually educate and train its consultants in order to remain a trusted

provider of HCM technology support.

Another challenge for the company was managing client expectations and building strong, long-lasting relationships with clients. In the consulting industry, it is important to consistently deliver high-quality services and exceed client expectations in order to maintain a strong reputation and secure new business.

In addition, resource management, such as finding and retaining top talent with expertise in HCM technologies and effectively allocating resources to

meet client needs. Balancing the demands of multiple projects and clients while maintaining a high level of quality proved tough in the initial days.

Success Speaks The success of a business is often measured in terms of financial performance, but there are many other factors that can contribute to a company's overall success. These can include a strong customer base, a positive reputation, and a wellrespected brand.

Samudio consulting was built on listening and understanding what its clients' needs are. The company has stood the test of time because its products and services are tailored to the problems of its clients, in order to offer ground-breaking and personalized solutions.

Effective leadership and management are also crucial for business success.

This includes having a clear vision and mission, setting achievable goals, and implementing effective strategies to achieve those goals. A strong company culture and a positive work environment can also contribute to success by fostering employee engagement and productivity. Here, the credit belongs to Idania Innovation and adaptability are also important for business success.

Companies that are able to identify and respond to changing market conditions, customer needs, and new opportunities are more likely to thrive. This may involve continuously learning and staying up-to-date with industry developments, as well as being willing to take calculated risks and try new things.

Idania adds, “As we provide services for our clients and we gain their trust, they share their resource needs with us.

This allows us to increase our resources and grow our company. It really is all about what the client needs.”

their toes, ready for every challenge,” says the CEO.

Team For The Win

Samudio Consulting seeks to assist clients through open communication and teamwork. The ultimate objective of the business is to enable clients to achieve self-sufficiency, enabling them to work independently with their new system tool.

“One of our greatest assets is our people.”

Every position is filled with employees who not only bring immense value to the company but are eager to continue to grow and adapt to it. Samudio consulting practices active listening and its employees have a very flexible work environment.

Remote work and hybrid schedules ensure work-life balance so that each employee is learning and growing personally and professionally. The awareness of well-being for the employees is ingrained in the culture of Samudio Consulting.

Healthcare is a very vast industry.

Samudio Consulting really can only focus on supporting its HR tech needs.

In this way, the company supports its employees' work experience. The employee experience is about how they enter time, how they see their payments and overall navigating through their employee needs. This is how it caters to the needs of its people.

The company teams' uniqueness is based on the ability to recognize and utilize the natural gifts and skills the employees bring and apply them in a way that benefits the company and eventually, the clients. The employees' differences are celebrated and their ability to adapt is why the teams of Samudio Consulting continue to provide groundbreaking solutions.

Setting It Apart

Samudio Consulting provides expertise in project and test management and training to users. Each project is successfully completed by technical experts with experience in managing complicated projects and programs.

Idania says, “Our goal is to stay innovative and creative, so we look forward to expanding our client base through the services we offer internationally. We see ourselves as a one-stop-shop for clients, and to do so, we need to continue to evolve.”

Message To The Budding Entrepreneurs Idania Samudio CEO and Principal Consultant “Take the time to reach out to others in the industry you are wanting to break through. Network with companies or personnel who have accomplished or are doing what you are trying to do as well, and never be afraid to ask them questions or set up a time to converse.

Building networks and getting the answers you need to be successful will only help your endeavours grow.”

“We are a solutions company. Hiring our team leads to delivering the best service and product that we possibly can for our clients. Our team adapts to the issues at hand and is always on

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M

eta Description: If you like unfolding the history pages by visiting different places, here are the 10 war memorials in the U.S. that you must visit.

History fascinates everyone, regardless of country, religion, or age group. It is something that takes you on a journey where you can dive into the past, observe what was right and where things went wrong, and come out wiser to confront what lies ahead. If you are also into history, visiting historical places like forts, monuments, palaces, and war memorials must always be an overwhelming feeling.

Visiting war memorials, in particular, is an ideal way to pay homage to those who lost their lives fighting for the nation and relive their fond memories. Each war memorial represents the country's enthralling and vibrant history and reminds us of the sacrifices and valor of our ancestors. If you are planning to visit a war memorial, let us help you with the 10 war memorials in the U.S. you cannot miss.

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10 War Memorials in the U.S. you must Visit 1. World War II Memorial Ÿ Location: National Mall, Washington

D.C. Ÿ Opened: 2004 Ÿ Operating Hours: 24 hours (park

rangers are on duty from 9:30 am to 10 pm) The World War II Memorial is built in the honor of 16 million Americans who served in the U.S. armed forces during the Second World War. The national war memorial aesthetically represents America's victory in World War II. It has 56 pillars that symbolize unity among the U.S. states and territories. It also comprises a couple of small triumphal arches for the Pacific and Atlantic theaters that surround a fountain and an oval plaza at the center.

2. DC War Memorial Ÿ Location: National Mall,

Washington D.C. Ÿ Opened: 1931 Ÿ Operating Hours: 24

hours Briefly known as the District of Columbia War Memorial, the DC War memorial is one of the must-watch war memorials in the U.S. Originally constructed as a domed temple, the memorial underwent renovation in 2010. It showcases the names of troops who lost their lives during the war in alphabetical order. In 2014, the NRHP (National Register of Historic Places) listed the memorial.

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3. Vietnam War Memorial Ÿ Location: Constitution Gardens,

Washington D.C. Ÿ Opened: 1982 Ÿ Operating Hours: 24 hours (park

rangers are on duty from 9:30 am to 10 pm) People also know Vietnam War Memorial as Vietnam Veterans Memorial. The memorial honors the valiant efforts of those who served in the Vietnam War. The primary attraction of this memorial is two granite walls engraved with the names of 58,318 brave hearts who sacrificed their lives for the country. All the names are engraved in chronological order.

4. Korean War Memorial Ÿ Location: West Potomac Park, Washington

D.C. Ÿ Opened: 1995 Ÿ Operating Hours: 24 hours

Also known as the Korean War Veterans Memorial, this is one of the iconic war memorials in the U.S. commemorating the sacrifice of the military people who died in the Korean War. The memorial comprises 19 statues alongside a wall of remembrance engraved with the names of martyrs.

5. World War I Memorial Ÿ Location: Pershing Park, Washington D.C. Ÿ Opened: 1981 Ÿ Operating Hours: 24 hours

The World War I Memorial pays tribute to the services of martyred American citizens in the First World War. It was originally dedicated in Pershing Park in 1981 and was opened to the public in 2021.

The memorial features the statue of John J. Pershing, the then General of the Armies. The walls of the memorial also showcase the soldiers' journeys.

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6. African American Civil War Memorial Ÿ Location: Vermont Avenue, Washington

D.C. Ÿ Opened: 2004 Ÿ Operating Hours: 24 hours

This war memorial serves as a tribute to the United States Colored Troops (USCT) who fought during the American Civil War. It honors the memories of approximately 209,145 USCT. “The Spirit of Freedom” statue is the primary attraction of this war memorial. It is a bronze statue showcasing three men from the infantry and a sailor who is defending freedom.

7. American Veterans Disabled for Life Memorial Ÿ Location: Washington D.C. Ÿ Opened: 2014 Ÿ Operating Hours: 9 am to 5 pm

American Veterans Disabled for Life Memorial is one of the few war memorials dedicated to those disabled during the war. The memorial honors veterans of the U.S. Army who were permanently disabled during their national service. The fundraising for this memorial started way back in 2000, the target amount was reached in 2010, and the memorial was open to the public in 2014.

8. National Memorial Arch Ÿ Location: Valley Forge National Historic Park, Pennsylvania Ÿ Opened: 1917 Ÿ Operating Hours: 6 am to 8 pm

National Memorial Arch celebrates the arrival of George Washington and the Continental Army at Valley Forge. During the 1777-78 continental war, the U.S. Army spent the whole winter at the Valley Forge military camp. Inspired by the “Arch of Titus” in Rome, the arch was planned during the post-Civil War era when many war memorials and monuments were planned and built.

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9. Marine Corps War Memorial Ÿ Location: 1954 Ÿ Opened: Arlington County,

Virginia Ÿ Operating Hours: 6 am to

midnight Marine Corps War Memorial is a national memorial that is dedicated to all the United States Marine Corps (USMC) who lost their lives while serving the country. The memorial honors all the martyrs since 1775. It is inspired by an iconic photograph in 1945. The photograph comprised six USMC raising a U.S. flag on top of Mount Suribachi during World War II. 10. Grosse Pointe War Memorial Ÿ Location: Grosse Pointe

Farms, Michigan Ÿ Opened: 1910 Ÿ Operating Hours: 9 am to 7

pm Like the World War II Memorial, the Grosse Pointe War Memorial is also built in memory of those who lost their lives in World War II. The memorial is also known as Russell A. Alger Jr. House.

Besides being among the top war memorials in the U.S., it hosts a variety of programs, including holiday celebrations, concerts, social dances for school children, obedience school for dogs, etc.

This concludes our list of 10 war memorials in the U.S. you must visit. We hope this blog has covered everything you need to know about these memorials.

So, when are you planning to visit a war memorial?

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TOP

CHALLENGES FOR

NON-PROFIT ORGANIZATIONS

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A

re you considering starting a nonprofit organization? While this can be a very rewarding endeavor, experience in the business world doesn’t necessarily prepare you for these issues.

Understanding this sector’s potential trials and tribulations will prepare you for your own Non-Profit Organizations journey. So before you get started, Take a look at these top 5 challenges for Non-Profit Organizations: 1. Attracting Qualified Staff (Paid & Unpaid) NPOs badly need the services of people with degrees in psychology and social work. Sadly, it can be hard to entice such graduates to work there. But while nonprofit organizations don’t necessarily offer the best-paying MSW jobs, these posts are rewarding in other ways.

The sense of personal accomplishment and of helping to meet society’s needs can be just as enriching as a great remuneration package. Despite this, attracting staff (whether paid or unpaid) is one of the biggest challenges an NonProfit Organizations can face.

Learning how to attract top talent can be as useful to an Non-Profit Organizations as any business. While this challenge is not easily fixed, it will be a lot less daunting with the services of a PR consultant. And don’t overlook the role that social media job boards can play in finding the staff you need.

2. Performance Pressures The corporate world is not the only results-driven environment. It may be easy to rally the public behind your cause on National Nonprofit Day, but how do you fare the rest of the year? The pressure to perform is just as real in a nonprofit organization as in a for-profit one.

This affects an NPO’s ability to consistently raise funds, as well as its reputation in the community. And unless they are in a very specialized niche, most Non-Profit Organizations causes have stiff competition. This makes the pressure from donors and other vested interests to succeed, even more crucial.

Develop a broader view of the situation. Chances are, you’ll be one of many organizations raising awareness and funds for a particular cause.

Ditching the competitive spirit, and partnering with like-minded organizations, maybe the key to addressing this particular challenge.

3. Meeting Societal Demands Not only is there tremendous pressure to perform, but also the drive to meet societal demands. Non-Profit Organizations leaders often feel frustrated that they aren’t coping with meeting the needs of their community.

This is more about the pressure they put on themselves than outside pressures.

There will always be some form of injustice, or some need in society, that you’ll want to do something about.

And while this can provide great motivation to raise awareness, it can also lead to severe stress and eventual burnout.

Meet this challenge head-on. Speak to a time-management consultant or a life coach about ways to deal with selfimposed stress. This will benefit both you and your Non-Profit Organizations as a whole, in the long term. Being realistic about your goals, and not tackling more than one campaign at a time, will bring better results.

4. Raising Funds When trying to attract corporate sponsorships, you can convince

companies that it will boost their public image. But, it can be harder to convince an average individual to part with their hard-earned cash, let alone a corporation.

Fundraising is vital to the success of any NPO. Whether you’re working to address animal protection, children’s welfare, or environmental causes, you’ll need money to make a difference. And no matter if you rely on private donations, corporate sponsorships, or government grants, it takes a lot of work to organize.

This is where someone with experience and expertise in fundraising or finances, in general, is helpful. The challenge of raising adequate funds for an Non-Profit Organizations is an ongoing one. So make the necessary investment in learning how to do this.

5. Lack Of Business Savvy Although a nonprofit organization is not profit-driven like other organizations, it still needs businesssavvy people at the helm. Because, like all businesses, it has to attract top talent, process lots of data, and keep financial records. But many Non-Profit Organizations’s lack this business know-how.

Even though they may be exempt from paying income taxes, Non-Profit Organizations still have to file tax returns. So if you are serious about making your nonprofit organization a success, consider enlisting the services of a qualified accountant to help with the financial and bookkeeping tasks.

This does not necessarily have to be a paid position. Big accounting firms may be willing to help in this way for the publicity you can offer them. And new professionals starting their careers may appreciate the boost, too.

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PRODUCT REVIEW

ContactPro® Review Overview:

Founder: Uwe Kreuter Founded: 1991 Headquarters: Frankfurt, Deutschland No. of Employees: 50+ Website: www.cct-solutions.com

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CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments.

This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

Background of CCT: CCT serves customers around the globe. Focused on midsized and large organizations wanting to achieve a competitive advantage with individually designed communication and contact center solutions. CCT ContactPro® is a powerful and scalable omnichannel contact center solution with an excellent agent desktop and intelligent automation functionality. Enabling efficient services for an excellent customer experience (CX).

Our employees are certified experts.

Constant training and education as well as knowledge transfer with our partners assure professional implementation and excellent support.

Custom specific implementations provide the best possible integration of existing systems and new components.

Enabling demand-oriented activation of innovative functions and services.

To fulfill individual requirements CCT offers tailored support and managed service.

Our experts are available 24 by 7 to assist and help clients or to deliver proactive services. In our projects we use proven systems and solutions from well-known vendors. To assure best service for our clients, our operation and support structure is aligned with the processes of our key-partners.

The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). Higher agent productivity, the right information for a successful customer dialog and reduced over-head through automation increase the agent productivity, Customer journey, CRM /ERP support, Reporting & Analytics. Increased customer satisfaction and CX, Consistent information through all media channels and integration of selfservice systems with AI driven automation increase customer satisfaction.

Optimized workflows and new services, a worklist concept and configurable functions provide a flexible alignment with desired workflows. It enables an easy implementation of new services.

Inbound, outbound, call-back and omnichannel handling. CCT ContactPro® supports blended inbound and outbound interactions including call-back. To optimize the customer experience CP offers full omnichannel capabilities.

Other Prominent Features of CCT ContactPro®:

Ÿ

Omni-Channel Software Solution

Ÿ

Voice Management incl. CTI

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Voice Recording/Compliance/Quality

Ÿ

Realtime Analytics / Agent Coaching

Ÿ

Outbound & Agent Scripting

Ÿ

Email Management

Ÿ

Mobile & Web Chat Management

Ÿ

Mobile Business Chat

Ÿ

SMS Integrations

Ÿ

Conversational AI Integration Cognigy/Google

Ÿ

Google Dialog Flow Integration

Ÿ

PCI Compliance certified

Why People Should Use Your Product? Ÿ

Increase your Agent productivity, optimize your Agent engagement “happiness” with a highly efficient Unified Agent Desktop Workspace

Ÿ

Reduce average handling and reduce the costs per contacts by 30-50%, reduce cost for agent training. Increase the first contact resolution rate.

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Strategic Consulting

Product Details:

Ÿ

Solution Design

CCT ContactPro® (CP) is the perfect solution for automation and the agent desktop in an omnichannel contact center environment. Contact-Pro® empowers agents to efficiently serve customers in today's demanding world of omnichannel communication. The state-of the-art technology solution helps leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction.

Ÿ

System integration

Frequently Asked Questions:

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Software Development

How is CCT better than other solutions?

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Customized Training

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Cloud and Managed Services CCaaS

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Communication Platform as a Service CPaaS

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CCT ContactPro Unified Desktop

CCT ensures multi-experience customer engagement solutions.

The software adapts easily to the changing customer expectations, thus decreasing contact center costs and providing efficient relationships with their customers.

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How do CCT Solutions operate?

CCT Solutions operate in 4 basic steps1. Purchase or rent – We adapt to the financing possibilities of your company.

2. Subscriptions models – Usage-based subscription models support cloudbased deployment.

3. Managed Service – Simply let CCT operate the system in a computer center with the highest security and availability standards.

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4. Life Cycle Management – CCT manages your contact center, agent productivity improvements and the ongoing optimization of the customer experience in all project phases.

Categories: ACD / Omnichannel / Unified Desktop / IVR /ERMS Self-Service / Knowledge Management Workforce Management / Dialer / Outbound /Conversational AI (Chatbot, Voicebot) Reporting / Customer Analytics / KPI´s / Robotic

Process Automation / Distance Learning / Web Based Training Instant Messenger CRM / Customer Service Software/ Chat / Videochat / Co-Browsing /Remote Visual Quality-Management Costing: Subscription Pricing between Basic Package 40 – Premium Package 80 USD per concurrent Agent per month *Terms and Conditions Apply.

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