The Most Reliable Agile Consulting/Services Companies

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Engage In Excellent Learning From Top-notch Practitioners

W W W . T H E E N T E R P R I S E W O R L D . C O M | E U R O P E E D I T I O N | A U G U S T 2 0 2 2
CEO & Founder
Diaconu
Maria

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F r o m E d i t o r ’ s D e s k

Intoday'srapidlychangingbusinessenvironment,ithasbecomeessentialforcompaniestoadaptquicklyand efficientlytostaycompetitive.Agilemethodologyoffersaflexibleanditerativeapproachtoproject managementthatallowsteamstorespondrapidlytochangingmarketconditionsandcustomerneeds.However, implementingagilepracticescanbechallenging,especiallyforcompanieswithatraditionalhierarchicalstructure andculture.

Thisiswhereagileconsultingandservicescomein.Agileconsultantshelpcompaniestransitiontoagilepracticesby providingguidance,training,andsupportthroughouttheprocess.Theyhavetheexpertisetoidentifyareaswhere agilemethodologycanbeapplied,helpteamsadoptagilepractices,andcoachthemonhowtoworkcollaboratively andadapttochangingcircumstances.

Agileservicescanalsobecrucialforbusinessesthatarelookingtoscalerapidly,asagilepracticesaredesignedto supportgrowthandenablecompaniestorespondtocustomerneedsquickly.Byworkingwithanagileconsulting firm,businessescanachievegreaterflexibility,improvetheirtime-to-market,andenhancetheiroverall competitiveness.

Inshort,agileconsultingandservicesareessentialforbusinessestodayastheyprovidetheexpertiseandsupport necessaryforcompaniestosuccessfullyadoptagilepracticesandstayaheadofthecompetition.

Forthecoverreadabout-

MozaicWorks,foundedin2008,strivestoprovidehigh-quality,high-valueservicestoitscustomers.Fromthevery founding,theentireteamhasbeenfocusedondeliveringitsclientslong-lastinglearningwithimmediateapplication. Asanawardwinningcompanyandcustomersfrom15EuropeancountriesandUS,MozaicWorkshasnotbeena typicalcompanyprovidingthesametrainingstotheirclients.Ithasalwaysbeentheirmotivetoprovidemeaningful services,customizedtofitthecontext,currentstate,andbusinessobjectivesofeverycustomer.

“Weidentifyandanticipatetheneedsofourpresentandfuturecustomers”

MariaDiaconu,thefounderofMozaicWorkshasalwaysbeenobsessedwithdoingthingsalittledifferently There isaconstantscopeforinnovationinthecompanyandamongtheteammembers,wheretheyallpushtomovethe industryforward.

CPQiisoneoftheleadingnameswhenitcomestoprovidingthebestservices.Thecompanyhasbeenleadingthe FinTechindustry,providinginnovative,breakthrough,andhighlyadvancedservices.Thecompanyhasbeenleading thespacewithAI-poweredservicesandunmatchedservicestandards.

InconversationwithTerryBoyland,Founder,andCEO,CPQi.Let’sgettoknowmoreaboutthecompany,its services,andTerry’sprofessionaljourney.

CPQiisaconsultingfirmintheFinTechindustrywithakeenfocusondeliveringdigitaltransformation,predictive artificialintelligence,DevOps,andcloudmigration.Weprovidemanagedservices,whichincludebuilding, implementing,&supportingfinancialmarketsystemsforleadingAmericaneconomies.

r o m E d i t o r ’ s D e s k

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FeaturingforTheEnterpriseWorld’sthisissuearethestoriesofsuchcompanies.
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Forthecoverreadabout-

MozaicWorks,foundedin2008,strivestoprovidehigh-quality,high-value servicestoitscustomers.Fromtheveryfounding,theentireteamhasbeen focusedondeliveringitsclientslong-lastinglearningwithimmediate application.Asanawardwinningcompanyandcustomersfrom15European countriesandUS,MozaicWorkshasnotbeenatypicalcompanyprovidingthe sametrainingstotheirclients.Ithasalwaysbeentheirmotivetoprovide meaningfulservices,customizedtofitthecontext,currentstate,andbusiness objectivesofeverycustomer

“Weidentifyandanticipatetheneedsofourpresentandfuturecustomers”

MariaDiaconu,thefounderofMozaicWorkshasalwaysbeenobsessedwith doingthingsalittledifferently Thereisaconstantscopeforinnovationinthe companyandamongtheteammembers,wheretheyallpushtomovethe industryforward.

CPQiisoneoftheleadingnameswhenitcomestoprovidingthebest services.ThecompanyhasbeenleadingtheFinTechindustry,providing innovative,breakthrough,andhighlyadvancedservices.Thecompanyhas beenleadingthespacewithAI-poweredservicesandunmatchedservice standards.

InconversationwithTerryBoyland,Founder,andCEO,CPQi.Let’sgetto knowmoreaboutthecompany,itsservices,andTerry’sprofessionaljourney

CPQiisaconsultingfirmintheFinTechindustrywithakeenfocuson deliveringdigitaltransformation,predictiveartificialintelligence,DevOps, andcloudmigration.Weprovidemanagedservices,whichincludebuilding, implementing,&supportingfinancialmarketsystemsforleadingAmerican economies.

L E A D E R S I N S P O T L I G H T

Mozaic Works 12

C O N T E N T S

22 38 56 UPSHOT CASE STUDY Review Kyoto How Tesla is reinventing the Wheel of Sustainability CCT ContactPro® CPQi 48 blog 10 War Memorials in the U.S. 34 Profile

Mozaic

C O V E R
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ENGAGE IN EXCELLENT LEARNING FROM TOP-NOTCH PRACTITIONERS Works
S T O R Y
www.theenterpriseworld.com | 13
CEO
&Founder Maria Diaconu

Asthesayinggoes Software is eating the world (nb: MarcAndreesen).Asaconsequence,majorityof organizations,nomattertheindustrytheyarein, arebecomingtechnologycompanies,andthetrendwill continue.Thisaddspressuretocompaniestobecomeusercentricandcreatedigitalproductsthatembedthevalue providedbytheirbusiness.Forexample,abankisless likelytocallacustomertoaclerk'sofficeinpersoninorder toissueacreditcard;insteadtheclientinstallsamobileapp andcreatesavirtualcard.

Businessagilityandagilemindsetarekeyenablersofthe digitaltransformation.Theagilewayofworkfocuseson smallteams,abletodeliverindependentlyincremental improvementstoproducts,withaddedvalueforthe customersandend-users.Thishelpsbusinessagility-the abilityoforganizationstoadaptfasttoachangingworld andtoeverincreasingdemandsoftheircustomers.

However,achievingbusinessagilityisnotaneasy endeavour.Helpingcompanieswiththisspecificneed,and providingthemwithstructuredhands-ontrainingand customizedlearningprogramstohelptheirteamswiththe changeisMozaicWorks,featuredasTheEnterpriseWorld's TheMostReliableAgileConsulting/Services.

AboutMozaicWorks

MozaicWorks,foundedin2008,strivestoprovidehighquality,high-valueservicestoitscustomers.Fromthevery founding,theentireteamhasbeenfocusedondeliveringits clientslong-lastinglearningwithimmediateapplication.As anawardwinningcompanyandcustomersfrom15 EuropeancountriesandUS,MozaicWorkshasnotbeena typicalcompanyprovidingthesametrainingstotheir clients.Ithasalwaysbeentheirmotivetoprovide meaningfulservices,customizedtofitthecontext,current state,andbusinessobjectivesofeverycustomer

MariaDiaconu,thefounderofMozaicWorkshasalways beenobsessedwithdoingthingsalittledifferently.Thereis aconstantscopeforinnovationinthecompanyandamong theteammembers,wheretheyallpushtomovethe industryforward.ThismeansthatMozaicWorksis identifyingtrendsinthemarketandaddressingthem througheitherpracticalhands-onlearningprogramsor adaptivetrainingonthejobprograms.

Asanexample,theMozaicWorksteamshasforeseenthe needforhigh-qualityonlinetrainingsanddesignedtheir signaturelearningprograms,optimisedforremotepractical

hands-onlearning,andinspiredfromtopleveluniversities suchasOxfordUniversity.Onewayofdeliveryis4-week to6-weeklearningprograms,featuringliveonlinesessions, practicalassignmentsforthelearners,andlotsofpractical exerciseswithfeedbackfromtheseniorinstructors.

Understandingthetechniquesfast,andthenapplyingthem directlyinproductionisthemainchangeandshiftin thinkingthatMozaichasprovidedtoitscustomers.

MozaicWorksteamhashelpedcustomersinvarious industriestosetthestageanddeliverkeyapplicationsin lessthan12weeks,ortodeliverhigh-valuetotheiruserson existingproductsinlessthan6-weeks.Thiswasalarge improvementcomparedtopreviousattemptstaking,in somecases,morethanayear.

WhatMakesMozaicWorksDifferent?

TheMozaicWorksteamhasidentifiedashiftindeliveryof training.Learningprogramsprovidedbyanyuniversity,or let'ssaythemostprestigiousuniversity,theOxfordhas beenfollowingthesametraditionalpattern.

Butthecourseofeducationtookahugeturnwhenthe pandemichit.Offlineorthetraditionalmodeoflearning hadtobeshiftedtoonline.Andeventhemostestablished universitiesandinstitutionstooktheirsweettimeadjusting

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“ We are helping our customers to become more agile and innovative.

tothesechanges.

Whileatthesametime,MozaicWorksformulatedtheir entiremodeltodisruptthelearningmodulesyearsbefore thepandemicstarted.Alltheotherindustrieshadtoshiftto theonlinemodeofteaching,whereasMozaicwasapioneer inthisfield,alsoprovidingshort4-day,4-weekor6-week practicalhands-onlearningcoursestoitscustomers.

MozaicWorks'methodofteachingisakeydifferentiatorin theirsuccess,andintheircustomerssuccess.Butthat'snot theonlydifferentiator:MozaicWorkstrainersand instructorsareseniorpractitionersthemselves,withatleast 15-20yearsexperienceintheirfieldofexpertise.When creatinganddeliveringthelearnings,theteachingis enhancedbytheirpracticalexperience,withlotsofreal examples,insights,casestudies,interactivecontextual discussions,andstories.

Whileenjoyingconstantorganicgrowthduetotheir reputation,MozaicWorksconcentratesongivingtheir customersmorethanjustorganisationalagilecourses.

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TheMozaicWorksteamhasalsobeenhelpingtheirclients withtheirexpertiseandahands-onapproachto:product management,softwarearchitecture,agileleadershipand agilemanagement,whichhashelpedtheirclientsdesign theirproductsinanefficientway

Thecompanyhasalsocreatedlearningprogramsfor variousroles,toacquiretheskillsfasterandtospeedup theirlearners'careerjourney:fromdevelopertoarchitect, fromspecialisttoScrumMasterandthenAdvancedScrum Master,fromProjectManagertoProductManager,orfrom BusinessAnalysttoProductOwnerorProductManager

SomeofMozaicWorks’MostCelebratedLearning ModulesInclude-AdvancedScrumMasterSkills

Growinghigh-performingteamsishard.Discover, experience,andlearnhowaScrumMastercanbeeffective asfacilitator,enabler,changeagent,coach,andinterfaceof theteamwiththerestoftheorganization.

Youshouldattendthislearningprogramifyouwantto:

Improveyourfacilitationskillswithyourteam

Ÿ process

Learnandhelpyourteamhaveanefficientestimation

Ÿ Haveasolidestimationinacomplexenvironment

Useexperimentsforcontinuousimprovement

Ÿ Learnandrefinehowyouinteractandworkwiththe Ÿ organizationyouarepartof

AdvancedCertifiedScrumMaster

Byattendingthisworkshop,youlearnandexperiencehow to:

FacilitatebetterdialoguebetweentheProductOwner, Ÿ ScrumTeammembers,customers,stakeholders,and executives

Respondconfidentlywhenencounteringresistanceto Ÿ change,lackofengagement,lowmotivation,and unavailabilityofkeypeople

Increaseengagementtoencouragegreater Ÿ accountability,commitment,andbuy-in ScaleScrumandAgilebeyondasingleteam

Byattendingthisprogram,you'llalsogainthenext benefits:

Ÿ implementationskills

Buildonyourfoundationalknowledgewithenhanced

Ÿ

Distinguishyourselfintheglobalmarketplace

Standoutinyourindustryasamemberoftheglobally Ÿ recognizedScrumAlliancecommunity

Ÿ employer)asahighlytrainedAgileprofessional

Showadvancedvaluetoyouremployer(orpotential

ScrumMasterJourney

Discover,experience,andlearnhowaScrumMastercanbe effectiveasfacilitator,enabler,changeagent,coach,and interfaceoftheteamwiththerestoftheorganization.

AScrumMastergrowstheteamandsupportsimproving theirresultsintime.Learnhowto:

Ÿ collaborationinanagilemannerbyusingScrum framework

definetheinternalstructureforfastandproductive

Ÿ organization,atalllevels

increasevisibilityandtransparencyinsidethe

Ÿ management

Ÿ helpteammembersunderstandthe“why”behindthe

alignteams'activitywiththebusinessgoalssetbythe

Ÿ appliedpracticesandprinciplesinaScrumcontext

helpmanagementtocreateanagileculture,offer

Ÿ supportforself-organizingteamsandsustainthe continuousimprovementdirection

Ÿ
| August 2022 16
Apart from the method we follow, this is one thing that differentiates us from the rest.

FromDevelopertoArchitect

SwitchingfromaDevelopertoanarchitecturerolecanbe difficult.Suddenlyyouneedtofacelong-termproblems, risks,possiblefailures,andthecertaintyofmaking decisionsthatwillbackfiresoonerorlater.

UnderstandhowtostartandhowtogrowasaSoftware Architect:

Clarifyyourrole,yourresponsibilities,and Ÿ collaborationwithdevelopers,businesspeople,and productpeople

Clarifywhatissoftwarearchitecture,howit'screated, Ÿ andhowitevolvesovertime

Familiarizeyourselfwiththemostcommonmodern Ÿ architecturestylesandconcepts

Understandhowtodealeffectivelywithcross- Ÿ

functionalconcernsandrisks

Ÿ ofaudienceyouwillhave

Practiceyourcommunicationstyletoadapttoeachtype

Ÿ communicationwithintheteams

Buildthefundamentaldiagramsrequiredforuseful

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AgileBusinessAnalysis

Achievebusinessgoalsefficientlywhilebeingagile.Inthis practicaltraining,experiencewhatmakesaBusiness Analystavaluableroleandhowtomakecontinuous improvementinbusinessanalysis.

AgileBusinessAnalysisistheuseofbusinessanalysis techniquesandpracticesinanagileenvironment.Inthis hands-oncourse,learnhowtoidentifychallengesand defineobjectivestoachievebusinessgoalsinanefficient manner

AgileProductManagement

Learnhowtomanagethedifferentphasesofaproduct throughagiletechniques,fromproductdiscoveryto establishedproduct,andfromstrategicplanningtotactics andcontinuousimprovement.

Byattendingthispractical,hands-ontrainingunderstand andexperience:

Ÿ

Practicesofproductdiscovery

Ÿ Planningreleasesandadjustingtofeedback

Howtobuildaproductstrategyinachangingworld

SoftwareArchitecturePrinciples

Inthispracticalworkshopparticipantslearnthrough appliedknowledgeandpracticalhands-onexerciseswhat thearchitectrolemeans,neededprinciplesandpracticesto createandmaintainthearchitectureofasoftwareproductat highstandards.

Byattendingthispractical,hands-ontrainingunderstand andexperiencehowto:

Ÿ abletounderstandallthestakeholdersofthesystem

Have360degreesviewonsoftwarearchitecture,being

Ÿ

Minimizetherisksofsoftwaresystems

Ÿ

Improvethereliabilityofsoftwarearchitecture

Ÿ

Easilyspotmodularizationsmellsinsideasystem

Beabletocreateflexiblearchitecturesthatareeasyto Ÿ change

ImpactMapping

Afteranorganizationdecidestoincreaseitsagility, eventuallytheyneedtochangethewayroadmapsand strategicproductplansarebuilt.Arelativelynewtechnique, ImpactMappinghelpsmovestrategicplanningfrom speculationtohypothesisandfasttesting.

Ÿ

Refiningrequirements

Ÿ

Ÿ Continuousimprovement

Thisworkshopwillteachyoulightweighttechniquesfor identifyingandderivingrequirementsfromstrategic businessgoals.

Thisprogramisforyouifyouwanttolearnhowtouse impactmappingto:

Ÿ Strategicallyplanimprovementsinsteadofonly implementingfeatures

Ÿ Reducewastebyfocusingonthemostimportant changes

Ÿ Identifyassumptionstomitigatedevelopmentrisks

Ÿ Improvethespeedofyourstrategicplanning

MariaDiaconu-LeadingtheWay

CEO&FOUNDERATMOZAICWORKS|FOUNDER MEMBEROFTHEOXFORDBLOCKCHAIN FOUNDATION(OXBC)

Mariaisatechentrepreneur,strategyadvisor,techstart-up mentorandformerprogrammerfocusedonbuildinglongterminnovativeteamswithintheglobalorganizations.

AsMozaicWorksfounderandCEOsince2008,she'sbuilt

| August 2022 18
We identify and anticipate the needs of our present and future customers.

self-managingteams,pursuinginnovationwhileserving almost1,500customersaroundEuropeandUSA.Sheand herMozaicWorksteamoffersWorldClassEducationfor LeadersandInnovators,forTechnologyCreators and Developers.

Withmorethan20yearsexperienceinthetechfield,Maria hasbeenpartofmanygreatteams.Challengingthestatus quoisoneprincipleshelovestoseefollowedbytheteams she'sworkingwith.Fromexperience,shecansaythatboth agilityofbusinessandinnovationaredependingonit.

BesidesrunningMozaicWorks,Mariaisadvisingon strategy,andmentoringstart-upsandyoungentrepreneurs.

WithOxfordUniversitycertificationsonBlockchain strategyandScenarioPlanning,andMITcertificationonAI strategy,sheisactivelysharingherknowledgeinanumber ofprestigiousinternationalbusinesscommunities,and collaboratingonvariousstrategicprojectswithherbusiness partners.

“ www.theenterpriseworld.com | 19
The key to innovation is to always be in competition with yourselves.

Kyoto What Makes the Tourist Magnet of Japan? Let's Find Out

| August 2022 22
o www.theenterpriseworld.com | 23

Fun Fact:

If you say Kyoto fast enough, it starts sounding like Tokyo.

Despitesoundingsimilar,thetwocitiesarequitedifferent

inreality.Onesimilaritytheyshare,however,isthat bothhavehadtheprivilegeofbeingthecapitalcityof Japan.Yes,KyotousedtobethecapitalcityofJapanuntilTokyo wasmadethecapitalin1868.

AJapaneseprefecture,Kyotoisacitywithnumeroushistorically andculturallysignificantgems.Forcenturies,thecityhasfaced manynaturalandhuman-madecalamitiessuchasfiresandwars. Despitethetragediesdestroyingthecity,myriadstructuressuch astemples,shrines,andbridgesstandtalltoday,attractingpeople acrosstheglobe.Andinthisarticle,we'lltellyouwhyyoushould considerbeingoneofthosepeople.

京都
| August 2022 24

8SightsToBehold

Builtin1603,NijoCastlewastheresidenceofTokugawa Ieyasu,thefirstshogunoftheEdoperiod(1603-1867).His grandsonLemitsulateraddedafive-storycastlekeepto NijoCastleafter23years.Inthebeginning,thecastlewas usedasanimperialpalacebeforeitwaseventuallydeclared ahistoricsiteandwasopeneduptothepublic.Later,Nijo CastlewasalsoaddedtoJapan'sUNESCOworldheritage sitesin1994.

Until1868,whenthecapitalandemperorweremovedto Tokyo,ThisPalacewastheresidenceofJapan'sImperial Family Thepalaceresidesatthecenterofthecityandis pleasingtotheeye.Moreover,itisalsosurroundedbyother attractivespotssuchasSentoImperialPalace,whichused toserveretiredemperors.

Atjusta20-minutewalkingdistancefromthecityStation, there'stheKyotoRailwayMuseum,oneofJapan'stopthree railwaymuseums.Insidethemuseum,you'llgettowitness morethan50retiredtrains,allrangingfromsteam locomotivestomodernonessuchaselectricandbullet trains.

OneoftheoldestJapanesemuseums,thisMuseumwas openedin1897.Currently,ithostsavarietyofexhibitions relatedtoJapanesearcheology,sculptures,ceramics, calligraphy,costumes,andpaintings.Themuseumalso hostsexclusiveexhibitionsthatareoftenbasedonvarious themesthataddtothefun.

京都
4.KyotoNationalMuseum 2.KyotoImperialPalace 3.KyotoRailwayMuseum
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1.NijoCastle

JapanholdsquiteafewZentemplesinitsheart,andthe beautifulNanzenjitempleisamongthem.Thetemple's historicpresencedatesbacktothe13thcenturywhen EmperorKameyamabuilthisretirementvillaatthetemple andlaterturneditintoaZentemple.Today,anyonecan enterthetempleforfree,however,visitingthesub-temples andtemplebuildingsrequiresyoutopayacertainfee.

ThereisareasonNishikiMarketisknownasthecity's kitchen.Whilethestreetleadingtoitisquitenarrow,within themarketyou'llfindmorethanahundredshopsthat exclusivelysellfoodandcooking-relatedthings.This makesNishikiMarketanidealplaceforanyonelookingto explorethecity'sfamousculinaryfavorites,butespecially foodies.

partofthecity,FushimiInariShrineisprominentlyknown foritsthousandsofvermiliontoriigates.Today,people fromacrosstheglobevisittheshrinetoprayforbountiful harvestsandoverallprosperity

OneofthemostprominentfestivalsinJapan,GionMatsuri iscelebratedacrossthewholeofJulymonth.Whilethere arevariousfestivalevents,thegrandprocessionoffloatson 117thJulyisespeciallyremarkable.LateronJuly24th, you'llgettoexperiencearelativelysmaller,second processionoffloatsintroducedin2014.

RenownedPersonalitiesHailingFromtheCity

TherearethousandsofshrinesthroughoutJapan,but Fushimiistheleaderofthemall.Locatedinthesouthern

Bornin1942,TasukuHonjoisa2018NobelPrizewinner inPhysiologyorMedicine,hesharedtheprizewith immunologistJamesAllison.Hediscoveredaproteinon immunecellsin1992thatoperatedasabrakeonthe immunesystem.Later,Honjo'sstudiesgavebirthto immunotherapiesthathelpedcombatcancer

7.Fushimi 6.NishikiMarket 5.NanzenjiTemple 8.GionMatsuri 1.TasukuHonjo
| August 2022 26

HarukiMurakamiisagloballyrenownedwriter,with bestsellersinJapanandacrosstheglobe.Anaward-winning writer,Murakami'sworkincludesfiction,non-fiction,short stories,andtranslations.Hisworkistranslatedinto50 languageswithmillionsofcopiessoldworldwide.

BornonNovember3,1852,MeijiTennōwasthe122nd emperorofJapan.Atthetimeheclaimedthethrone,Japan wasstillevolvingfromthefeudalpolity,andduringhis reign,Japanmovedfromafeudalcountrytoamodern industrialstate.

4.

FusajiroYamauchifoundedthenow-renownedNintendoin 1889.Here'saninterestingbackstoryforyou:In1791,the JapaneseGovernmentbannedacardgamecalledHanafuda. Whenthebanwaseventuallyliftedinthe1800s,Fusarjiro knewitwashistimetoshine.Tomakethemostoutofthis

moment,heestablishedacardprintingcompanycalled NintendoKoppai,whichprintedHanafudacards.Initially,it wasn'tpopular,butFusajirotriedhishandandmadeit popularbydevelopingcardswithhand-drawnartworkon them.

DishesYourTasteBudsCan'tAffordToMiss

WhileJapanesefoodiswidelyappreciatedacrossthe Globe,therearecertainlocaldisheseveryonemightnotbe awareof.Toremedythat,herearesomeofourpicksfor yourKyotovisit:

1.

Kyotoisfamousforitshighstandardofwater.AndSoba,a Japanesebuckwheatnoodle,requiresgood-qualitywaterto produce.Whileservingstylesmayvary,theSobanoodles arepopularlyservedwithdriedherring.

Obanzaiisatypeofcookingmethodthatincludes traditional,home-cookedJapanesedishesnativetothecity

2.HarukiMurakami 3.EmperorMeiji FusajiroYamauchi Soba&NishinSoba
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2.Obanzai

Thedishcarriesthenaturalumamiflavorsofthedashiand vegetablesforafunexperience.

ThisSushi,alsocalledSabaSushi,isatraditionaldish savoredalloverthecity Tomakethedish,fishismarinated invinegarandlaterpressedwithrice,whichleadstoatasty combinationthatisuniquefromregularnigirisushi.

JapanishometoanarrayofflavorfulRamen.And Tonkotsu,atypeofporkbrothramenisquitehighinthe popularitycontestdespitenotbeingacitynative.Usually, thenoodlesservedareegg-licious,andthebrothis relativelythick,almostgravy-like.Furthermore,thedishis toppedwithagarnishofslicedpork,greenonion,and bambooshoots.Toadjusttheflavorstoyourliking,you mightfindingredientslikesesameseeds,chilipaste,and spicysesameoiltogoalongwiththedish.

Today,greenteaisconsumedallovertheworldforits healthbenefits.China,inthe9thcentury,introducedgreen teatoKyotoforthefirsttimeever.Sincethen,Matcha,the powderusedtomakegreenteahasmadeanappearanceina varietyoftoothsomedessertsallacrossthenation.

KaisekiRyoriisamulti-coursehautecuisinefromJapan. Centuriesago,thedishwasservedatteaceremonies,but lateritfounditswayintootherpopularcircles.Generally, Kaisekidishesarecookedusingaparticularorderorsteps. Butintoday'sworld,dependingonthechef,theflavors acrossrestaurantsmightdiffer.

FactorsThatKeepKyoto'sEconomyThriving

Thecitytodayisahubformanyhigh-techindustries.These advancedindustriesarearesultoftraditionalindustries takingstepstowardafasterandmoreefficientfuture. However,traditionalIndustriesarestillatthecoreofthe economyandremaincompetitiveonaglobalscale.

Thecity-basedcompaniesareactivelyinvolvedinbusiness withover50countriesglobally.OutsideofJapan,these companieshavemorethan1000businessstationsand continuetodeveloptheirbusinessfurther.Kyoto,knownas

4.Ramen 1.Technology 2.GlobalBusiness 6.KaisekiRyori 3.Kyotosushi 5.MatchaDesserts
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| August 2022 30

aninternationalconventioncity,alsoholdsinternationally relevantconferencesandfostersknowledgeand information.

3.CultureandTradition

Kyoto's1200yearsofHistoricexperiencehasgivenbirthto variousculturalandtraditionalpractices.Thecityhasmany worldheritagesites,festivals,andothermediumsof entertainment.Today,morethan40millionpeoplefrom Japanandacrosstheglobevisitthecityeveryyear Amajor creditforthatgoestothecity'stremendousjobat preservingitsnaturalsurroundingsandculturalvalues, makingitanattractivedestinationfortourists.

4.Ecology

Speakingofpreservingnature,thecitypassedaprotocolin 1997,alsoknownas—1997KyotoProtocol.Thisparticular protocolisaimedatreducingtheemissionofgasesthat resultinglobalwarming.Additionally,severalBusinesses fromthecityarealsoinvolvedintheenvironmental industryandareworkingtowardasustainablefuture.

EaseofTravelingthroughtheCity

Thankstothecity'sgridsystem,navigationisabreeze.The localtransportadequatelycoversthewholecity,andwhile

thesubwaylineiseasytouse,itslimitedreachmightcause aheadacheforsome.Forthoseofyouwithsubway troubles,thebusnetworkmightbetherightchoiceforyou. Thegreenbusesareconvenientandreachthecentralparts reasonablywell.However,toreachthecityoutskirts,you mightwanttotakethewhiteBusServices.

Ifnoneoftheseoptionsworksforyou,therearenumerous taxisallacrossthecityreadyforyoutohopinto.Whether you'reatthestation,onthestreet,oratoneofthetouristy spots,gettingtaxisisrarelyanissue.

ACompleteExperience

Kyotoattractsmillionsofpeoplefromacrosstheglobe everyyear,anditiseasytoseewhy.Oneofthereasons whythecityissuchatouristmagnetisitspreservedrich historyandculturalvaluesworththousandsofyears.In addition,italsoembracesbeautifulstructures,easy commutingoptions,anddeliciousfoodchoicestoindulge thatmakeyouwanttosettleinthecityfortheforeseeable future.

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TerryBoyland
| August 2022 34
Founder

AI-Powered Revolution!

Intoday'seraofdigitaltransformationandrevolution,

Microsoftsolutionsarebecomingmoreandmore important.LeveragingMicrosoft'ssolutionsonecan gaindeepandextensiveinsightsintoabusiness,whichcan provetobeagame-changerintoday'sfast-pacedworld.

Thesesolutionsalsohelpyouachievegreatinsightsinto yourbusinessdata.Asthecovidpandemicarrivedand workingshiftedonline,thedatacominginincreased exponentially.Thus,emphasizingtheneedforMicrosoft solutions.

CPQiisoneoftheleadingnameswhenitcomesto providingthe“BestPerformingMicrosoftSolution ProvidersToWatch-2022”.Thecompanyhasbeenleading theFinTechindustry,providinginnovative,breakthrough, andhighlyadvancedservices.Thecompanyhasbeen leadingthespacewithAI-poweredservicesandunmatched servicestandards.

InconversationwithTerryBoyland,Founder,andCEO, CPQi.Let'sgettoknowmoreaboutthecompany,its

services,andTerry'sprofessionaljourney.

BriefusaboutCPQi?

CPQiisaconsultingfirmintheFinTechindustrywitha keenfocusondeliveringdigitaltransformation,predictive artificialintelligence,DevOps,andcloudmigration.We providemanagedservices,whichincludebuilding, implementing,&supportingfinancialmarketsystemsfor leadingAmericaneconomies.Foundedin2006,the companyconsistsof30+globaltier1clientsresidingin bothNorthandLatinAmerica.Wehave9officesinthe Americaswith300+teammembersthatarewellversedin industriesbothtechnicallyandfinancially

WhatproductsorservicesdoesCPQiproduce?Howare yourservicesdifferentfromthoseinthemarket?

CPQispecializesinthetechnicalcompetenciesofseveral softwareandmethodologieswithintheFinancialIndustry Predominantlysupportingthe“sell-side”whichismostly Banksandthe“buy-side”encompassingInsuranceand

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PensionFundbusinesses.Weofferthreestreamsof services.First,staffingsolutionsinteams,squads,orstaff augmentationwhoarehighlycompetentandcertifiedin severalspecializedareas.

Second,weoffertransformationalserviceswhereourstaff areextremelycompetentindefining,strategizing,andmore importantlyexecuting.CPQistaffisallwellversedwith DevOps,Cloud,Agile,PredictiveTechnologies,and variousChannelswithflawlessexecutiononallfronts.The thirdstreamisManagedServices,whichiswherewetake ontheproductionandmaintenancesupportofexisting systems.

Furthertotheservicestreams,weprovideouruniqueness withintheFinTechmarket.Thiscentersaroundseveral components.Wespecializeandexclusivelyworkwithinthe financialindustry.

CPQimaintainsstrongpartnershipswithinkeyareas.We havepartnershipswithmajortradingandriskplatforms,as wellasthoseindigitaltransformation.Wecontinueto maintainandgrowthesepartnershipsastheindustry evolves.

OurGeographicspreadacrosstheAmericasprovidesa sensiblebalanceofresourcesandscalewithcompetitive ratesenablingourclientstodelivermajor projects/efficiencieswithinbudget.

Equallyimportanttoourpartnerships,geography,andwhat wedoistheinvestmentinourstaff.CPQihascreateda robusttrainingprogramthatincludescertificationsin methodologies,software,andbanking.Thishasformeda well-educatedstaffingpopulationtop-down,whoall understandthebankingbusinessandthetechnologicalside, enablingthemtodevelopgame-changingsolutions.

Pleasetellus

aboutyourteam?

ThestaffandworkplacesincetheCOVID-19pandemic havechanged.Howweworkisextremelydifferent.Our teamshavemorechoicesavailabletothemnowthatremote orhybridoptionsareoffered.Thestaffcanchoosewhom theyworkforandwhattheycannegotiatetoensureabetter work-lifebalance.Staffisnolongerconstrictedtothe geographicconstraintsofanorganization.Thisisanew facetthatcompaniesmustconsider.

Asaresult,you'vegottoaskyourself,asidefrompaying peopleasensiblewageorattractingthemwithbenefits,

whataretheylookingfor?Inreality,itisverysimple.We allwanttoworkwithanorganizationthatappreciatesworklifebalance,understandsfamilydemands,andprovides moreflexibility

AtCPQiwefocusedontheseelementspromotingaculture ofunderstanding,giving,andtakingwithanemphasison collaborationbetweenthecompanyandpeopleresultingin strongexecutionforclientsandcontentmentamongststaff. Ithinkthisisoneofourmajorsuccesses,resultinginour peoplevotingCPQias“thebestplacetowork”.Ifstafffeel sponsored,valued,andrecognizedfortheireffortsthis manifestsintogreatexecutionandclientadoration.

Anyclientexperienceyouwouldliketohighlight?

Whatquicklycomestomindistheworkwedidwitha well-knownorganizationprovidingsolutionsforthe monitoringofFraudPrevention.Theirinternalteam encounteredthreechallengingissuesregardingthe managementandrepairsofsystembugsandincidents. DuetoourexpertiseintheSREspace,weworkedshoulder toshoulderwiththeclientsolvingalltheirchallengeswhile strategicallybuildingthepathforfutureproblemresolution.

WorkingwithCPQi,theywereabletoisolatetheissuesand counteracttherootcausesoftheproblems,whichresulted inasubstantialimprovementintheoverallperformance, incidentmanagement,andcurrent/futureoperationalrisks.

Thankstoanamazingworkingexperiencethatgoesboth ways,ourclientnowhasastrongclarificationwithinthe businessdomainwhichwaspreviouslyconsidered problematicforthem.

Wehavebeenluckytoreceivemuchrecognitionfrom clients,whoalwayscommentpositivelyaboutourpeople, ourexecution,andourapproaches.Mostoftenwearetold thatCPQicanresolvespecializedcomplexissuessimply andquickly,andwelikethat!

What’syourfavoritequote?

IhavealwaysbelievedinthefamoussayingofWayne Gretzy,thegreatesthockeyplayerofalltime,“Skateto wherethepuckisgoing,notwhereithasbeen.”Iholdthe followingquoteingreatimportanceasitencouragesmy abilitytoidentifyopportunitiesandmarkettrendsandhelp playaroleinshapingstrategicdecisions.

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| August 2022 38

T

esladidn'tinventtheelectriccar,nordidElonMuskestablishTesla.

UntilTeslapopularizeditin2008,nootherautomotivemanufacturertook noticeofelectriccars.Atitsdebut,thecompanytooktheEVindustryby storm,itlaunchedtheRoadster.Soonenough,thesporty-lookingcarbecamea hit,withHollywoodstarslikeGeorgeClooneyamongothersorderingtheir ownRoadster. Attheorigin,thegoalwastomakeElectriccarsthatarebetter,quicker,and morefuntodrivethangasolinecars.Now,sustainableenergyhasbecomethe needofthecentury.Andwithissuessuchasglobalwarmingmakingthings unfavorable,electriccarswiththeirzero-emissioncharacteristicareanideal www.theenterpriseworld.com | 39
Buttoday,bothhavebecomesynonymsandrepresenttheEVindustry globally.Whilethatistrue,itisquiteeasytooverlookbehind-the-scenesstuffthatwentintomakingitthegiantoftoday. Toanswerthe“whofoundedthecompanythen?”question—itwastheduoof MartinEberhardandMarcTarpenning,SiliconValleyengineers.In2003,they foundedthecompanyinSanCarlos,California,andnameditafterthefamous physicistNikolaTesla.

substituteforgasolinecars.Expandingon sustainableenergy,thecompanyhasestablishedits presencewith400+storesandgalleries,about100 servicecenters,and30,000+superchargersaround theglobe.

WhyPeopleLovetheBrand?

TherenownedEVmakerhasahugefanbaseacross theglobe.Everwonderedwhy?Hereisalistof thingsthatcouldexplainwhytheEVgianthassuch acultfollowing:

Whenyouthoughtofelectriccars,thenotionwas thattheyarelowmileage,slowercomparedtotheir gas-poweredcounterparts,andingeneralmeh. However,Teslasingle-handedlychangedthose opinionswiththelaunchoftheirfirstcar,The Roadster

TheRoadsterlookedsportyandluxurious,was exhilaratingtodrive,androckedacomboof impressiverangeandspeed—allthethingsthatwere unheardofinanEV Afterthelaunchofthe Roadster,alltheotherautomotivecompaniesalso startedkeepingtheireyesontheEVindustry,with manycomingupwiththeirownEVvariants.

AlthoughtheaccuracyofAutopilotisdebatable,the factthatyourcarcoulddriveyoutoyourdesired location,withouthumaninputwasboundtocatch someeyeballs,andsoitdidatthetime.Itsounded cool,turningmanyintoloyalfansofthebrand.

TheU.S.EVmakerhasmaintainedaveryhigh ceilingforthesafetyofitscars.NationalHighway TrafficSafetyAdministration(NHTSA),hasrated thecompanywith5starsineverysinglecategory, barringtherollovertestsection,whereitreceived4 stars.

Makingrecharginghassle-free,Teslahasknitteda webofsuperchargingstationsaroundtheglobe.It remainstheonlybrandofferingasuperchargeEpowerconnectiontoday,enablingyoutofullyjuice upyourcarinmere30minutesatanyofitsstations.

1. ShowingthatEV≠Boring 2.Self-DrivingCars 3.TheSafetyQuotient
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4.WebbingtheSuperchargingstations
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| August 2022 42

5.The'Elon'factor

Formany,ElonMuskisTesla,andvice versa.Sincetheverybeginning,Elon madehisbeliefsinthecompanyclear, investing$6.5millionwaybackin2004. Wouldthecompanystillbeinthishigh positionifitweren'tforElonandhis vision?Well,that'satopicfordebate. WhileyouropinionofEloncouldvary, hiscontributionstoTeslaalongwiththe scienceandengineeringfieldarehardto ignore.

AnImprovedOutlookon Sustainability

TryingtotackleGlobalWarming,the brandhasbeenakeyfactorinthe transitiontowardsustainabilityglobally, helpingpeoplemoveawayfromburning fossils.Inthepursuitofsolvingthis problem,thecompanyhasbuiltproducts toreplacesomeofthemostpollutionemittingelements.Here,weare highlightingsomeofthekeyproducts thatimpacttheenvironmentpositively.

1.Batteries

Thebrandusesadvancedlithium-ion batteriesinitsproducts,beitelectric carssuchastheModelS,orenergy storageproductslikethePowerwalland Powerpack.Thesaidbatterieshave changedthefaceoftherenewable energyindustry,enhancingthe adaptabilityandstoringcapabilityofthe energyproducedbyrenewablesources suchassolarandwind.

2.ElectricVehicles

Alongwithbeingoneofthesafest,the carsarealsofuntodrive.Afterthe launchofitsfirstelectricvehicle,the brandmadeamassiveimpactonthe wholeEVindustry,catchingthe attentionofthewholeworld.With energygenerationandstorageproducts workinginsync,thecompanywantedto augmenttheimpactofelectricvehicles foragreenerfuture.

3.Solar-powered

Teslahasadecoratedsolarportfolio, withproductslikesolarpanels,solar roofs,andthesolarinverter Withthe productionofsolarenergy,thecompany makesadifferenceintheresidentialand commercialspaces,solvingtheneedsof theindustriesalongtheway The company'sacquisitionofSolarCityin 2016wasalsoakeysteptowardthe solar-poweredfuture.

4.Open-SourcingPatents

In2014,thecompanyannouncedthatit willopen-sourceallitselectricvehiclerelatedpatents,helpingother manufacturersintheirEVdevelopment. Thisshowcasesaselflessapproachamid thecut-throatcompetitioninthe automotiveindustry

TeslaStatsthatmightSurpriseyou

Curioustoknowthenumbersbehindthe brand?Wegotyourback.Wedidsome number-diggingforyouandhere'swhat wefound.

1.Numberofemployees:AsofMarch 2023,thecompanyhas1,28,290 employees

2.TotalCarsProduced:In2022,the companyproducedatotalnumberof 1,369,611cars

3.TotalCarssold:AsofMarch2023, thebrandhassoldmorethan3,600,000 vehicles.

4.Revenue:Thecompanysawan increaseof51%YoYrevenue,takingit to$81.462billionin2022

5.BrandValue:Themostvalued automotivebrand,Teslahadabrand valueof$66billionasof2023

6.MarketCap:Asthe7thmost valuablecompanyintermsofmarket cap,thecompanyisvaluedat$604.03 billion

7.MarketshareintheUS:Inthe UnitedStates,ithasamarketshareof 68%

8.EnergyDeployment:Asthe companyprimarilyfocusedon sustainability,thebranddeployed6.5 GWhofenergy,asof2022

Source:Demandsage

NoDepartment,onlyMarketing

Wehavesomenewsforyou.Asit turnsout,Teslahasnoadvertisingor marketingdepartment.However,not havingamarketingdepartmentdoesn't meanyoucan'thaveagreatmarketing strategy,andthebrandshowcasesit perfectly Whilewedon'tknowthe exactamountthebrandhasspentonits marketing,herearesomeimportant strategyelementsthatcouldhelpyou getadeeperinsightintoitsmarketing.

1.Everythingrevolvesaroundyou

Muchliketheothermarketing strategies,atthehelmofTesla's marketingis'you'—theaudience.The companyreliesonbuildingan emotionalbondwithyoutostrengthen yourrelationshipwiththem,thus increasingbrandpresence.

2.Innovationleadingthecharge

Thecompanyisalwayskeenon developinginnovativeproductstooneupthepreviousdrivingexperience.To achieveitsgoals,itspendsbillionsof dollarsonR&D.Whetherit'sthe sentrymodereportingtheweather threatstoyou,orthemuch-talkedaboutAutopilotfeature,theinnovative solutionsensurethattheaudience maintainstheirinterestinthebrand.

3.Eye-catchyReferralPrograms

Tellyourfriendaboutus,andgeta reward,that'sreferralprogramsina nutshellforyou.Thoserewardscould beanythingfromaccessories,free

www.theenterpriseworld.com | 43

servicingofyourcar,andsoftware updates.Referralscouldworkwonders toleadmorepeopletoabrand, alludingtothis,thebrandhas conductedmanyreferralprogramsfor manyyears.

ElectrifyingCompetition

“Whatmessageisyourbrand sending?”“Whatstorydoesittell?” Thesearesomeoftheadditional questionsthatmattertocustomers. Havingsaidthat,nothingquitegives youaFOMOlikeyourfriendora familymemberravingaboutthenewly boughtcartheylove—That'sthemagic ofwordofmouth.

Asisthecasewithmostthingsrelated tothebrand,ElonMuskplaysa significantrolehereaswell.From makingheadlinesfortweeting,to buyingthewholeTwitter,hisjourney hasbeenarollercoaster Asan influentialfigurewithmillionsof followers,Histweetscanhaveahuge impactonthecompanymentionedin thesaidtweet,directlyorindirectly.If youaskus,thiscouldalsobe consideredanexampleofwordof mouth.

Astheworldismovingawayfrom gasoline-poweredcars,manyhave startedswitchingtoelectric.Thebig playersintheautomotiveindustry —Volkswagen,GeneralMotors,Ford, Hyundai,andothersarerapidly makingwavesintheEVspace. However,ElonMusksays,thebiggest competitionforhiscompanycomes fromChineseEVmakers.WhileElon hasn'tmentionedanyspecificnames, webelievethoseChineseautomakers couldbeBYD,Nio,andXPeng.

3

Note:Weareassumingthatthese productswon'tgetdelayedagain,for whateverreason

ExpectedRelease:2023-YearEnd

Withconstantdelaysmakingaregular appearance,theCybertruckhasbeen hypedforquitesomenow Andifyou followTeslaandElonMusk,you've probablywitnessedtheinfamous hammertestfailmorethanonce. However,Cybertruckisthemost powerfultooltheyhaveeverbuilt. Madewithpeakdurabilityand

4.ElonMuskandtheWordof Mouth 1.Cybertruck ProductstoLookoutfor
| August 2022 44

passengerprotectioninmind, Cybertruckalsohasanimpressive drivingrangeofmorethan500miles. Whilethereleasedateisyettobe confirmed,thecompanyaimstostart deliveriesinQ3,2023. Hereisanotherdelayedproduct,the Roadster Togiveyouaperspectiveon thedelay,peoplehavebeentalking abouttheRoadstersince2016.Elon,in atweetpostedin2021,saidthatthe Roadstershouldshipin2023.The

officialwebsitesaysthattheRoadsterwill beanall-wheeldrive,withaseating capacityof4people,italsomentionsthat thecarcouldgo620milesonasingle charge,andcouldrockatopspeedof250 miles.

ExpectedRelease:Beginningof2024

ExpectedRelease:2024or2025

Affectionatelycallingyourcar'baby'isn'ta newphenomenon.However,thismightbe thefirstinstanceofthebranditselfhaving 'baby'initsofficialname.Iftherumorsare true,thecarwillcostyouaround$30Kand willnotbeavailablebefore2024.

EarningtheAdorationofthe world

Teslaisoneofthemostadored brandstoday Withaclearvisionof makingsustainabilitythenew norm,itissurelymovingtoward achievingit.Whileviewsaboutthe companyoritsCEOmaydiffer, whenitcomestoEVs,itwouldnot beanexaggerationtosaythatthis is'TheBrand'thatingrainedthe beliefintheheartsofpeople that—thefuturecouldbeelectric.

2.Roadster 3.Model2babyEV
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| August 2022 48

MetaDescription:Ifyoulikeunfoldingthehistorypagesby

visitingdifferentplaces,herearethe10warmemorialsin theU.S.thatyoumustvisit.

Historyfascinateseveryone,regardlessofcountry,religion,orage group.Itissomethingthattakesyouonajourneywhereyoucandive intothepast,observewhatwasrightandwherethingswentwrong,and comeoutwisertoconfrontwhatliesahead.Ifyouarealsointohistory, visitinghistoricalplaceslikeforts,monuments,palaces,andwar memorialsmustalwaysbeanoverwhelmingfeeling.

Visitingwarmemorials,inparticular,isanidealwaytopayhomageto thosewholosttheirlivesfightingforthenationandrelivetheirfond memories.Eachwarmemorialrepresentsthecountry'senthrallingand vibranthistoryandremindsusofthesacrificesandvalorofour ancestors.Ifyouareplanningtovisitawarmemorial,letushelpyou withthe10warmemorialsintheU.S.youcannotmiss.

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10WarMemorialsintheU.S.you mustVisit

1.WorldWarIIMemorial

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

TheWorldWarIIMemorialisbuiltin thehonorof16millionAmericanswho servedintheU.S.armedforcesduring theSecondWorldWar Thenationalwar memorialaestheticallyrepresents America'svictoryinWorldWarII.It has56pillarsthatsymbolizeunity amongtheU.S.statesandterritories.It alsocomprisesacoupleofsmall triumphalarchesforthePacificand Atlantictheatersthatsurrounda fountainandanovalplazaatthecenter

2.DCWarMemorial

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:1931 BrieflyknownastheDistrict ofColumbiaWarMemorial, theDCWarmemorialisone ofthemust-watchwar memorialsintheU.S. Originallyconstructedasa domedtemple,thememorial underwentrenovationin 2010.Itshowcasesthenames oftroopswholosttheirlives duringthewarinalphabetical order.In2014,theNRHP (NationalRegisterofHistoric Places)listedthememorial.

Ÿ OperatingHours:24 hours

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Ÿ Location:ConstitutionGardens, WashingtonD.C.

Ÿ Opened:1982

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

PeoplealsoknowVietnamWar MemorialasVietnamVeterans Memorial.Thememorialhonorsthe valianteffortsofthosewhoservedin theVietnamWar.Theprimaryattraction ofthismemorialistwogranitewalls engravedwiththenamesof58,318 braveheartswhosacrificedtheirlives forthecountry Allthenamesare engravedinchronologicalorder

Ÿ

Ÿ Opened:1995

Ÿ OperatingHours:24hours

AlsoknownastheKoreanWarVeterans Memorial,thisisoneoftheiconicwar memorialsintheU.S.commemoratingthe sacrificeofthemilitarypeoplewhodiedinthe KoreanWar.Thememorialcomprises19 statuesalongsideawallofremembrance engravedwiththenamesofmartyrs.

Ÿ Location:PershingPark,WashingtonD.C.

Ÿ Opened:1981

Ÿ OperatingHours:24hours

TheWorldWarIMemorialpaystributetothe servicesofmartyredAmericancitizensintheFirst WorldWar.ItwasoriginallydedicatedinPershing Parkin1981andwasopenedtothepublicin2021. ThememorialfeaturesthestatueofJohnJ.Pershing, thethenGeneraloftheArmies.Thewallsofthe memorialalsoshowcasethesoldiers'journeys.

3.VietnamWarMemorial 4.KoreanWarMemorial Location:WestPotomacPark,Washington D.C. 5.WorldWarIMemorial
www.theenterpriseworld.com | 51

6.AfricanAmericanCivilWarMemorial

Ÿ Location:VermontAvenue,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours

Thiswarmemorialservesasatributetothe UnitedStatesColoredTroops(USCT)who foughtduringtheAmericanCivilWar.It honorsthememoriesofapproximately 209,145USCT.“TheSpiritofFreedom” statueistheprimaryattractionofthiswar memorial.Itisabronzestatueshowcasing threemenfromtheinfantryandasailorwho isdefendingfreedom.

7.AmericanVeteransDisabledforLife Memorial

Ÿ Location:WashingtonD.C.

Ÿ Opened:2014

Ÿ OperatingHours:9amto5pm

AmericanVeteransDisabledforLifeMemorial isoneofthefewwarmemorialsdedicatedto thosedisabledduringthewar Thememorial honorsveteransoftheU.S.Armywhowere permanentlydisabledduringtheirnational service.Thefundraisingforthismemorial startedwaybackin2000,thetargetamount wasreachedin2010,andthememorialwas opentothepublicin2014.

Ÿ Location:ValleyForgeNationalHistoricPark,Pennsylvania

Ÿ Opened:1917

Ÿ OperatingHours:6amto8pm

NationalMemorialArchcelebratesthearrivalofGeorge WashingtonandtheContinentalArmyatValleyForge.During the1777-78continentalwar,theU.S.Armyspentthewhole winterattheValleyForgemilitarycamp.Inspiredbythe“Arch ofTitus”inRome,thearchwasplannedduringthepost-Civil Warerawhenmanywarmemorialsandmonumentswere plannedandbuilt.

8.NationalMemorialArch
| August 2022 52

Ÿ Location:1954

Ÿ Opened:ArlingtonCounty, Virginia

Ÿ OperatingHours:6amto midnight

MarineCorpsWarMemorialisa nationalmemorialthatis dedicatedtoalltheUnitedStates MarineCorps(USMC)wholost theirliveswhileservingthe country.Thememorialhonorsall themartyrssince1775.Itis inspiredbyaniconicphotograph in1945.Thephotograph comprisedsixUSMCraisinga U.S.flagontopofMount SuribachiduringWorldWarII.

Ÿ Location:GrossePointe Farms,Michigan

Ÿ Opened:1910

Ÿ OperatingHours:9amto7 pm

LiketheWorldWarIIMemorial, theGrossePointeWarMemorial isalsobuiltinmemoryofthose wholosttheirlivesinWorldWar II.Thememorialisalsoknownas RussellA.AlgerJr.House. Besidesbeingamongthetopwar memorialsintheU.S.,ithostsa varietyofprograms,including holidaycelebrations,concerts, socialdancesforschoolchildren, obedienceschoolfordogs,etc.

Thisconcludesourlistof10warmemorialsintheU.S.you mustvisit.Wehopethisbloghascoveredeverythingyouneed toknowaboutthesememorials.

So,whenareyouplanningtovisitawarmemorial?

9.MarineCorpsWar Memorial 10.GrossePointeWar Memorial
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PRODUCT REVIEW

Founder: Uwe Kreuter

Founded: 1991

Headquarters: Frankfurt, Deutschland

No. of Employees: 50+

Website: www.cct-solutions.com

ContactPro® Review

Overview:

CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

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BackgroundofCCT:

CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).

Ouremployeesarecertifiedexperts. Constanttrainingandeducationaswell asknowledgetransferwithour partnersassureprofessional implementationandexcellentsupport. Customspecificimplementations providethebestpossibleintegrationof existingsystemsandnewcomponents. Enablingdemand-orientedactivation ofinnovativefunctionsandservices. TofulfillindividualrequirementsCCT offerstailoredsupportandmanaged service.

Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.

ProductDetails:

CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.

Theflexibleandadoptabledesktopin combinationwithautomationand integrationcapabilitiesenables efficientserviceswiththebest availableresourcesattherighttimeto deliveranexcellentcustomer experience(CX).Higheragent productivity,therightinformationfora successfulcustomerdialogand reducedover-headthroughautomation increasetheagentproductivity, Customerjourney,CRM/ERPsupport, Reporting&Analytics.Increased customersatisfactionandCX, Consistentinformationthroughall mediachannelsandintegrationofselfservicesystemswithAIdriven automationincreasecustomer satisfaction.

Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.

OtherProminentFeaturesofCCT ContactPro®:

Ÿ StrategicConsulting

Ÿ SolutionDesign

Ÿ Systemintegration

Ÿ SoftwareDevelopment

Ÿ CustomizedTraining

Ÿ CloudandManagedServices

CCaaS

Ÿ CommunicationPlatformasa ServiceCPaaS

Ÿ CCTContactProUnifiedDesktop

Ÿ Omni-ChannelSoftware Solution

Ÿ VoiceManagementincl.CTI

Ÿ Voice Recording/Compliance/Quality

Ÿ RealtimeAnalytics/Agent Coaching

Ÿ Outbound&AgentScripting

Ÿ EmailManagement

Ÿ Mobile&WebChat Management

Ÿ MobileBusinessChat

Ÿ SMSIntegrations

Ÿ ConversationalAIIntegration Cognigy/Google

Ÿ GoogleDialogFlowIntegration

Ÿ PCICompliancecertified

WhyPeopleShouldUseYour Product?

Ÿ IncreaseyourAgent productivity,optimizeyour Agentengagement“happiness” withahighlyefficientUnified AgentDesktopWorkspace

Ÿ Reduceaveragehandlingand reducethecostspercontactsby 30-50%,reducecostforagent training.Increasethefirst contactresolutionrate.

FrequentlyAskedQuestions:

HowisCCTbetterthanother solutions?

CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.

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HowdoCCTSolutionsoperate?

CCTSolutionsoperatein4basic steps-

1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company

2.Subscriptionsmodels–Usage-based subscriptionmodelssupportcloudbaseddeployment.

3.ManagedService–SimplyletCCT operatethesysteminacomputer centerwiththehighestsecurityand availabilitystandards.

4.LifeCycleManagement–CCT managesyourcontactcenter,agent productivityimprovementsandthe ongoingoptimizationofthecustomer experienceinallprojectphases.

Categories:

ACD/Omnichannel/UnifiedDesktop /IVR/ERMSSelf-Service/ KnowledgeManagement

WorkforceManagement/Dialer/ Outbound/ConversationalAI(Chatbot, Voicebot)Reporting/

CustomerAnalytics/KPI´s/Robotic

ProcessAutomation/Distance Learning/WebBasedTraining

InstantMessengerCRM/Customer ServiceSoftware/Chat/Videochat/ Co-Browsing/Remote

VisualQuality-Management

Costing: *TermsandConditionsApply

SubscriptionPricingbetweenBasic Package40–PremiumPackage80 USDperconcurrentAgentpermonth

| August 2022 58
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