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Intoday'srapidlychangingbusinessenvironment,ithasbecomeessentialforcompaniestoadaptquicklyand efficientlytostaycompetitive.Agilemethodologyoffersaflexibleanditerativeapproachtoproject managementthatallowsteamstorespondrapidlytochangingmarketconditionsandcustomerneeds.However, implementingagilepracticescanbechallenging,especiallyforcompanieswithatraditionalhierarchicalstructure andculture.
Thisiswhereagileconsultingandservicescomein.Agileconsultantshelpcompaniestransitiontoagilepracticesby providingguidance,training,andsupportthroughouttheprocess.Theyhavetheexpertisetoidentifyareaswhere agilemethodologycanbeapplied,helpteamsadoptagilepractices,andcoachthemonhowtoworkcollaboratively andadapttochangingcircumstances.
Agileservicescanalsobecrucialforbusinessesthatarelookingtoscalerapidly,asagilepracticesaredesignedto supportgrowthandenablecompaniestorespondtocustomerneedsquickly.Byworkingwithanagileconsulting firm,businessescanachievegreaterflexibility,improvetheirtime-to-market,andenhancetheiroverall competitiveness.
Inshort,agileconsultingandservicesareessentialforbusinessestodayastheyprovidetheexpertiseandsupport necessaryforcompaniestosuccessfullyadoptagilepracticesandstayaheadofthecompetition.
Forthecoverreadabout-
MozaicWorks,foundedin2008,strivestoprovidehigh-quality,high-valueservicestoitscustomers.Fromthevery founding,theentireteamhasbeenfocusedondeliveringitsclientslong-lastinglearningwithimmediateapplication. Asanawardwinningcompanyandcustomersfrom15EuropeancountriesandUS,MozaicWorkshasnotbeena typicalcompanyprovidingthesametrainingstotheirclients.Ithasalwaysbeentheirmotivetoprovidemeaningful services,customizedtofitthecontext,currentstate,andbusinessobjectivesofeverycustomer.
“Weidentifyandanticipatetheneedsofourpresentandfuturecustomers”
MariaDiaconu,thefounderofMozaicWorkshasalwaysbeenobsessedwithdoingthingsalittledifferently There isaconstantscopeforinnovationinthecompanyandamongtheteammembers,wheretheyallpushtomovethe industryforward.
CPQiisoneoftheleadingnameswhenitcomestoprovidingthebestservices.Thecompanyhasbeenleadingthe FinTechindustry,providinginnovative,breakthrough,andhighlyadvancedservices.Thecompanyhasbeenleading thespacewithAI-poweredservicesandunmatchedservicestandards.
InconversationwithTerryBoyland,Founder,andCEO,CPQi.Let’sgettoknowmoreaboutthecompany,its services,andTerry’sprofessionaljourney.
CPQiisaconsultingfirmintheFinTechindustrywithakeenfocusondeliveringdigitaltransformation,predictive artificialintelligence,DevOps,andcloudmigration.Weprovidemanagedservices,whichincludebuilding, implementing,&supportingfinancialmarketsystemsforleadingAmericaneconomies.
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Forthecoverreadabout-
MozaicWorks,foundedin2008,strivestoprovidehigh-quality,high-value servicestoitscustomers.Fromtheveryfounding,theentireteamhasbeen focusedondeliveringitsclientslong-lastinglearningwithimmediate application.Asanawardwinningcompanyandcustomersfrom15European countriesandUS,MozaicWorkshasnotbeenatypicalcompanyprovidingthe sametrainingstotheirclients.Ithasalwaysbeentheirmotivetoprovide meaningfulservices,customizedtofitthecontext,currentstate,andbusiness objectivesofeverycustomer
“Weidentifyandanticipatetheneedsofourpresentandfuturecustomers”
MariaDiaconu,thefounderofMozaicWorkshasalwaysbeenobsessedwith doingthingsalittledifferently Thereisaconstantscopeforinnovationinthe companyandamongtheteammembers,wheretheyallpushtomovethe industryforward.
CPQiisoneoftheleadingnameswhenitcomestoprovidingthebest services.ThecompanyhasbeenleadingtheFinTechindustry,providing innovative,breakthrough,andhighlyadvancedservices.Thecompanyhas beenleadingthespacewithAI-poweredservicesandunmatchedservice standards.
InconversationwithTerryBoyland,Founder,andCEO,CPQi.Let’sgetto knowmoreaboutthecompany,itsservices,andTerry’sprofessionaljourney
CPQiisaconsultingfirmintheFinTechindustrywithakeenfocuson deliveringdigitaltransformation,predictiveartificialintelligence,DevOps, andcloudmigration.Weprovidemanagedservices,whichincludebuilding, implementing,&supportingfinancialmarketsystemsforleadingAmerican economies.
L E A D E R S I N S P O T L I G H T
Asthesayinggoes Software is eating the world (nb: MarcAndreesen).Asaconsequence,majorityof organizations,nomattertheindustrytheyarein, arebecomingtechnologycompanies,andthetrendwill continue.Thisaddspressuretocompaniestobecomeusercentricandcreatedigitalproductsthatembedthevalue providedbytheirbusiness.Forexample,abankisless likelytocallacustomertoaclerk'sofficeinpersoninorder toissueacreditcard;insteadtheclientinstallsamobileapp andcreatesavirtualcard.
Businessagilityandagilemindsetarekeyenablersofthe digitaltransformation.Theagilewayofworkfocuseson smallteams,abletodeliverindependentlyincremental improvementstoproducts,withaddedvalueforthe customersandend-users.Thishelpsbusinessagility-the abilityoforganizationstoadaptfasttoachangingworld andtoeverincreasingdemandsoftheircustomers.
However,achievingbusinessagilityisnotaneasy endeavour.Helpingcompanieswiththisspecificneed,and providingthemwithstructuredhands-ontrainingand customizedlearningprogramstohelptheirteamswiththe changeisMozaicWorks,featuredasTheEnterpriseWorld's TheMostReliableAgileConsulting/Services.
MozaicWorks,foundedin2008,strivestoprovidehighquality,high-valueservicestoitscustomers.Fromthevery founding,theentireteamhasbeenfocusedondeliveringits clientslong-lastinglearningwithimmediateapplication.As anawardwinningcompanyandcustomersfrom15 EuropeancountriesandUS,MozaicWorkshasnotbeena typicalcompanyprovidingthesametrainingstotheir clients.Ithasalwaysbeentheirmotivetoprovide meaningfulservices,customizedtofitthecontext,current state,andbusinessobjectivesofeverycustomer
MariaDiaconu,thefounderofMozaicWorkshasalways beenobsessedwithdoingthingsalittledifferently.Thereis aconstantscopeforinnovationinthecompanyandamong theteammembers,wheretheyallpushtomovethe industryforward.ThismeansthatMozaicWorksis identifyingtrendsinthemarketandaddressingthem througheitherpracticalhands-onlearningprogramsor adaptivetrainingonthejobprograms.
Asanexample,theMozaicWorksteamshasforeseenthe needforhigh-qualityonlinetrainingsanddesignedtheir signaturelearningprograms,optimisedforremotepractical
hands-onlearning,andinspiredfromtopleveluniversities suchasOxfordUniversity.Onewayofdeliveryis4-week to6-weeklearningprograms,featuringliveonlinesessions, practicalassignmentsforthelearners,andlotsofpractical exerciseswithfeedbackfromtheseniorinstructors.
Understandingthetechniquesfast,andthenapplyingthem directlyinproductionisthemainchangeandshiftin thinkingthatMozaichasprovidedtoitscustomers.
MozaicWorksteamhashelpedcustomersinvarious industriestosetthestageanddeliverkeyapplicationsin lessthan12weeks,ortodeliverhigh-valuetotheiruserson existingproductsinlessthan6-weeks.Thiswasalarge improvementcomparedtopreviousattemptstaking,in somecases,morethanayear.
TheMozaicWorksteamhasidentifiedashiftindeliveryof training.Learningprogramsprovidedbyanyuniversity,or let'ssaythemostprestigiousuniversity,theOxfordhas beenfollowingthesametraditionalpattern.
Butthecourseofeducationtookahugeturnwhenthe pandemichit.Offlineorthetraditionalmodeoflearning hadtobeshiftedtoonline.Andeventhemostestablished universitiesandinstitutionstooktheirsweettimeadjusting
“ We are helping our customers to become more agile and innovative.
tothesechanges.
Whileatthesametime,MozaicWorksformulatedtheir entiremodeltodisruptthelearningmodulesyearsbefore thepandemicstarted.Alltheotherindustrieshadtoshiftto theonlinemodeofteaching,whereasMozaicwasapioneer inthisfield,alsoprovidingshort4-day,4-weekor6-week practicalhands-onlearningcoursestoitscustomers.
MozaicWorks'methodofteachingisakeydifferentiatorin theirsuccess,andintheircustomerssuccess.Butthat'snot theonlydifferentiator:MozaicWorkstrainersand instructorsareseniorpractitionersthemselves,withatleast 15-20yearsexperienceintheirfieldofexpertise.When creatinganddeliveringthelearnings,theteachingis enhancedbytheirpracticalexperience,withlotsofreal examples,insights,casestudies,interactivecontextual discussions,andstories.
Whileenjoyingconstantorganicgrowthduetotheir reputation,MozaicWorksconcentratesongivingtheir customersmorethanjustorganisationalagilecourses.
TheMozaicWorksteamhasalsobeenhelpingtheirclients withtheirexpertiseandahands-onapproachto:product management,softwarearchitecture,agileleadershipand agilemanagement,whichhashelpedtheirclientsdesign theirproductsinanefficientway
Thecompanyhasalsocreatedlearningprogramsfor variousroles,toacquiretheskillsfasterandtospeedup theirlearners'careerjourney:fromdevelopertoarchitect, fromspecialisttoScrumMasterandthenAdvancedScrum Master,fromProjectManagertoProductManager,orfrom BusinessAnalysttoProductOwnerorProductManager
SomeofMozaicWorks’MostCelebratedLearning ModulesInclude-AdvancedScrumMasterSkills
Growinghigh-performingteamsishard.Discover, experience,andlearnhowaScrumMastercanbeeffective asfacilitator,enabler,changeagent,coach,andinterfaceof theteamwiththerestoftheorganization.
Youshouldattendthislearningprogramifyouwantto:
Improveyourfacilitationskillswithyourteam
Ÿ process
Learnandhelpyourteamhaveanefficientestimation
Ÿ Haveasolidestimationinacomplexenvironment
Useexperimentsforcontinuousimprovement
Ÿ Learnandrefinehowyouinteractandworkwiththe Ÿ organizationyouarepartof
AdvancedCertifiedScrumMaster
Byattendingthisworkshop,youlearnandexperiencehow to:
FacilitatebetterdialoguebetweentheProductOwner, Ÿ ScrumTeammembers,customers,stakeholders,and executives
Respondconfidentlywhenencounteringresistanceto Ÿ change,lackofengagement,lowmotivation,and unavailabilityofkeypeople
Increaseengagementtoencouragegreater Ÿ accountability,commitment,andbuy-in ScaleScrumandAgilebeyondasingleteam
Byattendingthisprogram,you'llalsogainthenext benefits:
Ÿ implementationskills
Buildonyourfoundationalknowledgewithenhanced
Ÿ
Distinguishyourselfintheglobalmarketplace
Standoutinyourindustryasamemberoftheglobally Ÿ recognizedScrumAlliancecommunity
Ÿ employer)asahighlytrainedAgileprofessional
Showadvancedvaluetoyouremployer(orpotential
ScrumMasterJourney
Discover,experience,andlearnhowaScrumMastercanbe effectiveasfacilitator,enabler,changeagent,coach,and interfaceoftheteamwiththerestoftheorganization.
AScrumMastergrowstheteamandsupportsimproving theirresultsintime.Learnhowto:
Ÿ collaborationinanagilemannerbyusingScrum framework
definetheinternalstructureforfastandproductive
Ÿ organization,atalllevels
increasevisibilityandtransparencyinsidethe
Ÿ management
Ÿ helpteammembersunderstandthe“why”behindthe
alignteams'activitywiththebusinessgoalssetbythe
Ÿ appliedpracticesandprinciplesinaScrumcontext
helpmanagementtocreateanagileculture,offer
Ÿ supportforself-organizingteamsandsustainthe continuousimprovementdirection
Apart from the method we follow, this is one thing that differentiates us from the rest.
SwitchingfromaDevelopertoanarchitecturerolecanbe difficult.Suddenlyyouneedtofacelong-termproblems, risks,possiblefailures,andthecertaintyofmaking decisionsthatwillbackfiresoonerorlater.
UnderstandhowtostartandhowtogrowasaSoftware Architect:
Clarifyyourrole,yourresponsibilities,and Ÿ collaborationwithdevelopers,businesspeople,and productpeople
Clarifywhatissoftwarearchitecture,howit'screated, Ÿ andhowitevolvesovertime
Familiarizeyourselfwiththemostcommonmodern Ÿ architecturestylesandconcepts
Understandhowtodealeffectivelywithcross- Ÿ
Ÿ ofaudienceyouwillhave
Practiceyourcommunicationstyletoadapttoeachtype
Ÿ communicationwithintheteams
Buildthefundamentaldiagramsrequiredforuseful
Achievebusinessgoalsefficientlywhilebeingagile.Inthis practicaltraining,experiencewhatmakesaBusiness Analystavaluableroleandhowtomakecontinuous improvementinbusinessanalysis.
AgileBusinessAnalysisistheuseofbusinessanalysis techniquesandpracticesinanagileenvironment.Inthis hands-oncourse,learnhowtoidentifychallengesand defineobjectivestoachievebusinessgoalsinanefficient manner
Learnhowtomanagethedifferentphasesofaproduct throughagiletechniques,fromproductdiscoveryto establishedproduct,andfromstrategicplanningtotactics andcontinuousimprovement.
Byattendingthispractical,hands-ontrainingunderstand andexperience:
Ÿ
Practicesofproductdiscovery
Ÿ Planningreleasesandadjustingtofeedback
Howtobuildaproductstrategyinachangingworld
SoftwareArchitecturePrinciples
Inthispracticalworkshopparticipantslearnthrough appliedknowledgeandpracticalhands-onexerciseswhat thearchitectrolemeans,neededprinciplesandpracticesto createandmaintainthearchitectureofasoftwareproductat highstandards.
Byattendingthispractical,hands-ontrainingunderstand andexperiencehowto:
Ÿ abletounderstandallthestakeholdersofthesystem
Have360degreesviewonsoftwarearchitecture,being
Ÿ
Minimizetherisksofsoftwaresystems
Ÿ
Improvethereliabilityofsoftwarearchitecture
Ÿ
Easilyspotmodularizationsmellsinsideasystem
Beabletocreateflexiblearchitecturesthatareeasyto Ÿ change
ImpactMapping
Afteranorganizationdecidestoincreaseitsagility, eventuallytheyneedtochangethewayroadmapsand strategicproductplansarebuilt.Arelativelynewtechnique, ImpactMappinghelpsmovestrategicplanningfrom speculationtohypothesisandfasttesting.
Ÿ
Refiningrequirements
Ÿ
Ÿ Continuousimprovement
Thisworkshopwillteachyoulightweighttechniquesfor identifyingandderivingrequirementsfromstrategic businessgoals.
Thisprogramisforyouifyouwanttolearnhowtouse impactmappingto:
Ÿ Strategicallyplanimprovementsinsteadofonly implementingfeatures
Ÿ Reducewastebyfocusingonthemostimportant changes
Ÿ Identifyassumptionstomitigatedevelopmentrisks
Ÿ Improvethespeedofyourstrategicplanning
CEO&FOUNDERATMOZAICWORKS|FOUNDER MEMBEROFTHEOXFORDBLOCKCHAIN FOUNDATION(OXBC)
Mariaisatechentrepreneur,strategyadvisor,techstart-up mentorandformerprogrammerfocusedonbuildinglongterminnovativeteamswithintheglobalorganizations.
AsMozaicWorksfounderandCEOsince2008,she'sbuilt
We identify and anticipate the needs of our present and future customers.
self-managingteams,pursuinginnovationwhileserving almost1,500customersaroundEuropeandUSA.Sheand herMozaicWorksteamoffersWorldClassEducationfor LeadersandInnovators,forTechnologyCreators and Developers.
Withmorethan20yearsexperienceinthetechfield,Maria hasbeenpartofmanygreatteams.Challengingthestatus quoisoneprincipleshelovestoseefollowedbytheteams she'sworkingwith.Fromexperience,shecansaythatboth agilityofbusinessandinnovationaredependingonit.
BesidesrunningMozaicWorks,Mariaisadvisingon strategy,andmentoringstart-upsandyoungentrepreneurs.
WithOxfordUniversitycertificationsonBlockchain strategyandScenarioPlanning,andMITcertificationonAI strategy,sheisactivelysharingherknowledgeinanumber ofprestigiousinternationalbusinesscommunities,and collaboratingonvariousstrategicprojectswithherbusiness partners.
The key to innovation is to always be in competition with yourselves.
Despitesoundingsimilar,thetwocitiesarequitedifferent
inreality.Onesimilaritytheyshare,however,isthat bothhavehadtheprivilegeofbeingthecapitalcityof Japan.Yes,KyotousedtobethecapitalcityofJapanuntilTokyo wasmadethecapitalin1868.
AJapaneseprefecture,Kyotoisacitywithnumeroushistorically andculturallysignificantgems.Forcenturies,thecityhasfaced manynaturalandhuman-madecalamitiessuchasfiresandwars. Despitethetragediesdestroyingthecity,myriadstructuressuch astemples,shrines,andbridgesstandtalltoday,attractingpeople acrosstheglobe.Andinthisarticle,we'lltellyouwhyyoushould considerbeingoneofthosepeople.
8SightsToBehold
Builtin1603,NijoCastlewastheresidenceofTokugawa Ieyasu,thefirstshogunoftheEdoperiod(1603-1867).His grandsonLemitsulateraddedafive-storycastlekeepto NijoCastleafter23years.Inthebeginning,thecastlewas usedasanimperialpalacebeforeitwaseventuallydeclared ahistoricsiteandwasopeneduptothepublic.Later,Nijo CastlewasalsoaddedtoJapan'sUNESCOworldheritage sitesin1994.
Until1868,whenthecapitalandemperorweremovedto Tokyo,ThisPalacewastheresidenceofJapan'sImperial Family Thepalaceresidesatthecenterofthecityandis pleasingtotheeye.Moreover,itisalsosurroundedbyother attractivespotssuchasSentoImperialPalace,whichused toserveretiredemperors.
Atjusta20-minutewalkingdistancefromthecityStation, there'stheKyotoRailwayMuseum,oneofJapan'stopthree railwaymuseums.Insidethemuseum,you'llgettowitness morethan50retiredtrains,allrangingfromsteam locomotivestomodernonessuchaselectricandbullet trains.
OneoftheoldestJapanesemuseums,thisMuseumwas openedin1897.Currently,ithostsavarietyofexhibitions relatedtoJapanesearcheology,sculptures,ceramics, calligraphy,costumes,andpaintings.Themuseumalso hostsexclusiveexhibitionsthatareoftenbasedonvarious themesthataddtothefun.
JapanholdsquiteafewZentemplesinitsheart,andthe beautifulNanzenjitempleisamongthem.Thetemple's historicpresencedatesbacktothe13thcenturywhen EmperorKameyamabuilthisretirementvillaatthetemple andlaterturneditintoaZentemple.Today,anyonecan enterthetempleforfree,however,visitingthesub-temples andtemplebuildingsrequiresyoutopayacertainfee.
ThereisareasonNishikiMarketisknownasthecity's kitchen.Whilethestreetleadingtoitisquitenarrow,within themarketyou'llfindmorethanahundredshopsthat exclusivelysellfoodandcooking-relatedthings.This makesNishikiMarketanidealplaceforanyonelookingto explorethecity'sfamousculinaryfavorites,butespecially foodies.
partofthecity,FushimiInariShrineisprominentlyknown foritsthousandsofvermiliontoriigates.Today,people fromacrosstheglobevisittheshrinetoprayforbountiful harvestsandoverallprosperity
OneofthemostprominentfestivalsinJapan,GionMatsuri iscelebratedacrossthewholeofJulymonth.Whilethere arevariousfestivalevents,thegrandprocessionoffloatson 117thJulyisespeciallyremarkable.LateronJuly24th, you'llgettoexperiencearelativelysmaller,second processionoffloatsintroducedin2014.
TherearethousandsofshrinesthroughoutJapan,but Fushimiistheleaderofthemall.Locatedinthesouthern
Bornin1942,TasukuHonjoisa2018NobelPrizewinner inPhysiologyorMedicine,hesharedtheprizewith immunologistJamesAllison.Hediscoveredaproteinon immunecellsin1992thatoperatedasabrakeonthe immunesystem.Later,Honjo'sstudiesgavebirthto immunotherapiesthathelpedcombatcancer
7.Fushimi 6.NishikiMarket 5.NanzenjiTemple 8.GionMatsuri 1.TasukuHonjoHarukiMurakamiisagloballyrenownedwriter,with bestsellersinJapanandacrosstheglobe.Anaward-winning writer,Murakami'sworkincludesfiction,non-fiction,short stories,andtranslations.Hisworkistranslatedinto50 languageswithmillionsofcopiessoldworldwide.
BornonNovember3,1852,MeijiTennōwasthe122nd emperorofJapan.Atthetimeheclaimedthethrone,Japan wasstillevolvingfromthefeudalpolity,andduringhis reign,Japanmovedfromafeudalcountrytoamodern industrialstate.
4.
FusajiroYamauchifoundedthenow-renownedNintendoin 1889.Here'saninterestingbackstoryforyou:In1791,the JapaneseGovernmentbannedacardgamecalledHanafuda. Whenthebanwaseventuallyliftedinthe1800s,Fusarjiro knewitwashistimetoshine.Tomakethemostoutofthis
moment,heestablishedacardprintingcompanycalled NintendoKoppai,whichprintedHanafudacards.Initially,it wasn'tpopular,butFusajirotriedhishandandmadeit popularbydevelopingcardswithhand-drawnartworkon them.
DishesYourTasteBudsCan'tAffordToMiss
WhileJapanesefoodiswidelyappreciatedacrossthe Globe,therearecertainlocaldisheseveryonemightnotbe awareof.Toremedythat,herearesomeofourpicksfor yourKyotovisit:
1.
Kyotoisfamousforitshighstandardofwater.AndSoba,a Japanesebuckwheatnoodle,requiresgood-qualitywaterto produce.Whileservingstylesmayvary,theSobanoodles arepopularlyservedwithdriedherring.
Obanzaiisatypeofcookingmethodthatincludes traditional,home-cookedJapanesedishesnativetothecity
2.HarukiMurakami 3.EmperorMeiji FusajiroYamauchi Soba&NishinSobaThedishcarriesthenaturalumamiflavorsofthedashiand vegetablesforafunexperience.
ThisSushi,alsocalledSabaSushi,isatraditionaldish savoredalloverthecity Tomakethedish,fishismarinated invinegarandlaterpressedwithrice,whichleadstoatasty combinationthatisuniquefromregularnigirisushi.
JapanishometoanarrayofflavorfulRamen.And Tonkotsu,atypeofporkbrothramenisquitehighinthe popularitycontestdespitenotbeingacitynative.Usually, thenoodlesservedareegg-licious,andthebrothis relativelythick,almostgravy-like.Furthermore,thedishis toppedwithagarnishofslicedpork,greenonion,and bambooshoots.Toadjusttheflavorstoyourliking,you mightfindingredientslikesesameseeds,chilipaste,and spicysesameoiltogoalongwiththedish.
Today,greenteaisconsumedallovertheworldforits healthbenefits.China,inthe9thcentury,introducedgreen teatoKyotoforthefirsttimeever.Sincethen,Matcha,the powderusedtomakegreenteahasmadeanappearanceina varietyoftoothsomedessertsallacrossthenation.
KaisekiRyoriisamulti-coursehautecuisinefromJapan. Centuriesago,thedishwasservedatteaceremonies,but lateritfounditswayintootherpopularcircles.Generally, Kaisekidishesarecookedusingaparticularorderorsteps. Butintoday'sworld,dependingonthechef,theflavors acrossrestaurantsmightdiffer.
Thecitytodayisahubformanyhigh-techindustries.These advancedindustriesarearesultoftraditionalindustries takingstepstowardafasterandmoreefficientfuture. However,traditionalIndustriesarestillatthecoreofthe economyandremaincompetitiveonaglobalscale.
Thecity-basedcompaniesareactivelyinvolvedinbusiness withover50countriesglobally.OutsideofJapan,these companieshavemorethan1000businessstationsand continuetodeveloptheirbusinessfurther.Kyoto,knownas
aninternationalconventioncity,alsoholdsinternationally relevantconferencesandfostersknowledgeand information.
Kyoto's1200yearsofHistoricexperiencehasgivenbirthto variousculturalandtraditionalpractices.Thecityhasmany worldheritagesites,festivals,andothermediumsof entertainment.Today,morethan40millionpeoplefrom Japanandacrosstheglobevisitthecityeveryyear Amajor creditforthatgoestothecity'stremendousjobat preservingitsnaturalsurroundingsandculturalvalues, makingitanattractivedestinationfortourists.
Speakingofpreservingnature,thecitypassedaprotocolin 1997,alsoknownas—1997KyotoProtocol.Thisparticular protocolisaimedatreducingtheemissionofgasesthat resultinglobalwarming.Additionally,severalBusinesses fromthecityarealsoinvolvedintheenvironmental industryandareworkingtowardasustainablefuture.
EaseofTravelingthroughtheCity
Thankstothecity'sgridsystem,navigationisabreeze.The localtransportadequatelycoversthewholecity,andwhile
thesubwaylineiseasytouse,itslimitedreachmightcause aheadacheforsome.Forthoseofyouwithsubway troubles,thebusnetworkmightbetherightchoiceforyou. Thegreenbusesareconvenientandreachthecentralparts reasonablywell.However,toreachthecityoutskirts,you mightwanttotakethewhiteBusServices.
Ifnoneoftheseoptionsworksforyou,therearenumerous taxisallacrossthecityreadyforyoutohopinto.Whether you'reatthestation,onthestreet,oratoneofthetouristy spots,gettingtaxisisrarelyanissue.
Kyotoattractsmillionsofpeoplefromacrosstheglobe everyyear,anditiseasytoseewhy.Oneofthereasons whythecityissuchatouristmagnetisitspreservedrich historyandculturalvaluesworththousandsofyears.In addition,italsoembracesbeautifulstructures,easy commutingoptions,anddeliciousfoodchoicestoindulge thatmakeyouwanttosettleinthecityfortheforeseeable future.
Intoday'seraofdigitaltransformationandrevolution,
Microsoftsolutionsarebecomingmoreandmore important.LeveragingMicrosoft'ssolutionsonecan gaindeepandextensiveinsightsintoabusiness,whichcan provetobeagame-changerintoday'sfast-pacedworld.
Thesesolutionsalsohelpyouachievegreatinsightsinto yourbusinessdata.Asthecovidpandemicarrivedand workingshiftedonline,thedatacominginincreased exponentially.Thus,emphasizingtheneedforMicrosoft solutions.
CPQiisoneoftheleadingnameswhenitcomesto providingthe“BestPerformingMicrosoftSolution ProvidersToWatch-2022”.Thecompanyhasbeenleading theFinTechindustry,providinginnovative,breakthrough, andhighlyadvancedservices.Thecompanyhasbeen leadingthespacewithAI-poweredservicesandunmatched servicestandards.
InconversationwithTerryBoyland,Founder,andCEO, CPQi.Let'sgettoknowmoreaboutthecompany,its
services,andTerry'sprofessionaljourney.
BriefusaboutCPQi?
CPQiisaconsultingfirmintheFinTechindustrywitha keenfocusondeliveringdigitaltransformation,predictive artificialintelligence,DevOps,andcloudmigration.We providemanagedservices,whichincludebuilding, implementing,&supportingfinancialmarketsystemsfor leadingAmericaneconomies.Foundedin2006,the companyconsistsof30+globaltier1clientsresidingin bothNorthandLatinAmerica.Wehave9officesinthe Americaswith300+teammembersthatarewellversedin industriesbothtechnicallyandfinancially
WhatproductsorservicesdoesCPQiproduce?Howare yourservicesdifferentfromthoseinthemarket?
CPQispecializesinthetechnicalcompetenciesofseveral softwareandmethodologieswithintheFinancialIndustry Predominantlysupportingthe“sell-side”whichismostly Banksandthe“buy-side”encompassingInsuranceand
PensionFundbusinesses.Weofferthreestreamsof services.First,staffingsolutionsinteams,squads,orstaff augmentationwhoarehighlycompetentandcertifiedin severalspecializedareas.
Second,weoffertransformationalserviceswhereourstaff areextremelycompetentindefining,strategizing,andmore importantlyexecuting.CPQistaffisallwellversedwith DevOps,Cloud,Agile,PredictiveTechnologies,and variousChannelswithflawlessexecutiononallfronts.The thirdstreamisManagedServices,whichiswherewetake ontheproductionandmaintenancesupportofexisting systems.
Furthertotheservicestreams,weprovideouruniqueness withintheFinTechmarket.Thiscentersaroundseveral components.Wespecializeandexclusivelyworkwithinthe financialindustry.
CPQimaintainsstrongpartnershipswithinkeyareas.We havepartnershipswithmajortradingandriskplatforms,as wellasthoseindigitaltransformation.Wecontinueto maintainandgrowthesepartnershipsastheindustry evolves.
OurGeographicspreadacrosstheAmericasprovidesa sensiblebalanceofresourcesandscalewithcompetitive ratesenablingourclientstodelivermajor projects/efficiencieswithinbudget.
Equallyimportanttoourpartnerships,geography,andwhat wedoistheinvestmentinourstaff.CPQihascreateda robusttrainingprogramthatincludescertificationsin methodologies,software,andbanking.Thishasformeda well-educatedstaffingpopulationtop-down,whoall understandthebankingbusinessandthetechnologicalside, enablingthemtodevelopgame-changingsolutions.
aboutyourteam?
ThestaffandworkplacesincetheCOVID-19pandemic havechanged.Howweworkisextremelydifferent.Our teamshavemorechoicesavailabletothemnowthatremote orhybridoptionsareoffered.Thestaffcanchoosewhom theyworkforandwhattheycannegotiatetoensureabetter work-lifebalance.Staffisnolongerconstrictedtothe geographicconstraintsofanorganization.Thisisanew facetthatcompaniesmustconsider.
Asaresult,you'vegottoaskyourself,asidefrompaying peopleasensiblewageorattractingthemwithbenefits,
whataretheylookingfor?Inreality,itisverysimple.We allwanttoworkwithanorganizationthatappreciatesworklifebalance,understandsfamilydemands,andprovides moreflexibility
AtCPQiwefocusedontheseelementspromotingaculture ofunderstanding,giving,andtakingwithanemphasison collaborationbetweenthecompanyandpeopleresultingin strongexecutionforclientsandcontentmentamongststaff. Ithinkthisisoneofourmajorsuccesses,resultinginour peoplevotingCPQias“thebestplacetowork”.Ifstafffeel sponsored,valued,andrecognizedfortheireffortsthis manifestsintogreatexecutionandclientadoration.
Whatquicklycomestomindistheworkwedidwitha well-knownorganizationprovidingsolutionsforthe monitoringofFraudPrevention.Theirinternalteam encounteredthreechallengingissuesregardingthe managementandrepairsofsystembugsandincidents. DuetoourexpertiseintheSREspace,weworkedshoulder toshoulderwiththeclientsolvingalltheirchallengeswhile strategicallybuildingthepathforfutureproblemresolution.
WorkingwithCPQi,theywereabletoisolatetheissuesand counteracttherootcausesoftheproblems,whichresulted inasubstantialimprovementintheoverallperformance, incidentmanagement,andcurrent/futureoperationalrisks.
Thankstoanamazingworkingexperiencethatgoesboth ways,ourclientnowhasastrongclarificationwithinthe businessdomainwhichwaspreviouslyconsidered problematicforthem.
Wehavebeenluckytoreceivemuchrecognitionfrom clients,whoalwayscommentpositivelyaboutourpeople, ourexecution,andourapproaches.Mostoftenwearetold thatCPQicanresolvespecializedcomplexissuessimply andquickly,andwelikethat!
What’syourfavoritequote?
IhavealwaysbelievedinthefamoussayingofWayne Gretzy,thegreatesthockeyplayerofalltime,“Skateto wherethepuckisgoing,notwhereithasbeen.”Iholdthe followingquoteingreatimportanceasitencouragesmy abilitytoidentifyopportunitiesandmarkettrendsandhelp playaroleinshapingstrategicdecisions.
T
esladidn'tinventtheelectriccar,nordidElonMuskestablishTesla.
substituteforgasolinecars.Expandingon sustainableenergy,thecompanyhasestablishedits presencewith400+storesandgalleries,about100 servicecenters,and30,000+superchargersaround theglobe.
TherenownedEVmakerhasahugefanbaseacross theglobe.Everwonderedwhy?Hereisalistof thingsthatcouldexplainwhytheEVgianthassuch acultfollowing:
Whenyouthoughtofelectriccars,thenotionwas thattheyarelowmileage,slowercomparedtotheir gas-poweredcounterparts,andingeneralmeh. However,Teslasingle-handedlychangedthose opinionswiththelaunchoftheirfirstcar,The Roadster
TheRoadsterlookedsportyandluxurious,was exhilaratingtodrive,androckedacomboof impressiverangeandspeed—allthethingsthatwere unheardofinanEV Afterthelaunchofthe Roadster,alltheotherautomotivecompaniesalso startedkeepingtheireyesontheEVindustry,with manycomingupwiththeirownEVvariants.
AlthoughtheaccuracyofAutopilotisdebatable,the factthatyourcarcoulddriveyoutoyourdesired location,withouthumaninputwasboundtocatch someeyeballs,andsoitdidatthetime.Itsounded cool,turningmanyintoloyalfansofthebrand.
TheU.S.EVmakerhasmaintainedaveryhigh ceilingforthesafetyofitscars.NationalHighway TrafficSafetyAdministration(NHTSA),hasrated thecompanywith5starsineverysinglecategory, barringtherollovertestsection,whereitreceived4 stars.
Makingrecharginghassle-free,Teslahasknitteda webofsuperchargingstationsaroundtheglobe.It remainstheonlybrandofferingasuperchargeEpowerconnectiontoday,enablingyoutofullyjuice upyourcarinmere30minutesatanyofitsstations.
1. ShowingthatEV≠Boring 2.Self-DrivingCars 3.TheSafetyQuotientFormany,ElonMuskisTesla,andvice versa.Sincetheverybeginning,Elon madehisbeliefsinthecompanyclear, investing$6.5millionwaybackin2004. Wouldthecompanystillbeinthishigh positionifitweren'tforElonandhis vision?Well,that'satopicfordebate. WhileyouropinionofEloncouldvary, hiscontributionstoTeslaalongwiththe scienceandengineeringfieldarehardto ignore.
TryingtotackleGlobalWarming,the brandhasbeenakeyfactorinthe transitiontowardsustainabilityglobally, helpingpeoplemoveawayfromburning fossils.Inthepursuitofsolvingthis problem,thecompanyhasbuiltproducts toreplacesomeofthemostpollutionemittingelements.Here,weare highlightingsomeofthekeyproducts thatimpacttheenvironmentpositively.
Thebrandusesadvancedlithium-ion batteriesinitsproducts,beitelectric carssuchastheModelS,orenergy storageproductslikethePowerwalland Powerpack.Thesaidbatterieshave changedthefaceoftherenewable energyindustry,enhancingthe adaptabilityandstoringcapabilityofthe energyproducedbyrenewablesources suchassolarandwind.
Alongwithbeingoneofthesafest,the carsarealsofuntodrive.Afterthe launchofitsfirstelectricvehicle,the brandmadeamassiveimpactonthe wholeEVindustry,catchingthe attentionofthewholeworld.With energygenerationandstorageproducts workinginsync,thecompanywantedto augmenttheimpactofelectricvehicles foragreenerfuture.
3.Solar-powered
Teslahasadecoratedsolarportfolio, withproductslikesolarpanels,solar roofs,andthesolarinverter Withthe productionofsolarenergy,thecompany makesadifferenceintheresidentialand commercialspaces,solvingtheneedsof theindustriesalongtheway The company'sacquisitionofSolarCityin 2016wasalsoakeysteptowardthe solar-poweredfuture.
4.Open-SourcingPatents
In2014,thecompanyannouncedthatit willopen-sourceallitselectricvehiclerelatedpatents,helpingother manufacturersintheirEVdevelopment. Thisshowcasesaselflessapproachamid thecut-throatcompetitioninthe automotiveindustry
TeslaStatsthatmightSurpriseyou
Curioustoknowthenumbersbehindthe brand?Wegotyourback.Wedidsome number-diggingforyouandhere'swhat wefound.
1.Numberofemployees:AsofMarch 2023,thecompanyhas1,28,290 employees
2.TotalCarsProduced:In2022,the companyproducedatotalnumberof 1,369,611cars
3.TotalCarssold:AsofMarch2023, thebrandhassoldmorethan3,600,000 vehicles.
4.Revenue:Thecompanysawan increaseof51%YoYrevenue,takingit to$81.462billionin2022
5.BrandValue:Themostvalued automotivebrand,Teslahadabrand valueof$66billionasof2023
6.MarketCap:Asthe7thmost valuablecompanyintermsofmarket cap,thecompanyisvaluedat$604.03 billion
7.MarketshareintheUS:Inthe UnitedStates,ithasamarketshareof 68%
8.EnergyDeployment:Asthe companyprimarilyfocusedon sustainability,thebranddeployed6.5 GWhofenergy,asof2022
Source:Demandsage
Wehavesomenewsforyou.Asit turnsout,Teslahasnoadvertisingor marketingdepartment.However,not havingamarketingdepartmentdoesn't meanyoucan'thaveagreatmarketing strategy,andthebrandshowcasesit perfectly Whilewedon'tknowthe exactamountthebrandhasspentonits marketing,herearesomeimportant strategyelementsthatcouldhelpyou getadeeperinsightintoitsmarketing.
1.Everythingrevolvesaroundyou
Muchliketheothermarketing strategies,atthehelmofTesla's marketingis'you'—theaudience.The companyreliesonbuildingan emotionalbondwithyoutostrengthen yourrelationshipwiththem,thus increasingbrandpresence.
2.Innovationleadingthecharge
Thecompanyisalwayskeenon developinginnovativeproductstooneupthepreviousdrivingexperience.To achieveitsgoals,itspendsbillionsof dollarsonR&D.Whetherit'sthe sentrymodereportingtheweather threatstoyou,orthemuch-talkedaboutAutopilotfeature,theinnovative solutionsensurethattheaudience maintainstheirinterestinthebrand.
3.Eye-catchyReferralPrograms
Tellyourfriendaboutus,andgeta reward,that'sreferralprogramsina nutshellforyou.Thoserewardscould beanythingfromaccessories,free
servicingofyourcar,andsoftware updates.Referralscouldworkwonders toleadmorepeopletoabrand, alludingtothis,thebrandhas conductedmanyreferralprogramsfor manyyears.
“Whatmessageisyourbrand sending?”“Whatstorydoesittell?” Thesearesomeoftheadditional questionsthatmattertocustomers. Havingsaidthat,nothingquitegives youaFOMOlikeyourfriendora familymemberravingaboutthenewly boughtcartheylove—That'sthemagic ofwordofmouth.
Asisthecasewithmostthingsrelated tothebrand,ElonMuskplaysa significantrolehereaswell.From makingheadlinesfortweeting,to buyingthewholeTwitter,hisjourney hasbeenarollercoaster Asan influentialfigurewithmillionsof followers,Histweetscanhaveahuge impactonthecompanymentionedin thesaidtweet,directlyorindirectly.If youaskus,thiscouldalsobe consideredanexampleofwordof mouth.
Astheworldismovingawayfrom gasoline-poweredcars,manyhave startedswitchingtoelectric.Thebig playersintheautomotiveindustry —Volkswagen,GeneralMotors,Ford, Hyundai,andothersarerapidly makingwavesintheEVspace. However,ElonMusksays,thebiggest competitionforhiscompanycomes fromChineseEVmakers.WhileElon hasn'tmentionedanyspecificnames, webelievethoseChineseautomakers couldbeBYD,Nio,andXPeng.
3
Note:Weareassumingthatthese productswon'tgetdelayedagain,for whateverreason
ExpectedRelease:2023-YearEnd
Withconstantdelaysmakingaregular appearance,theCybertruckhasbeen hypedforquitesomenow Andifyou followTeslaandElonMusk,you've probablywitnessedtheinfamous hammertestfailmorethanonce. However,Cybertruckisthemost powerfultooltheyhaveeverbuilt. Madewithpeakdurabilityand
passengerprotectioninmind, Cybertruckalsohasanimpressive drivingrangeofmorethan500miles. Whilethereleasedateisyettobe confirmed,thecompanyaimstostart deliveriesinQ3,2023. Hereisanotherdelayedproduct,the Roadster Togiveyouaperspectiveon thedelay,peoplehavebeentalking abouttheRoadstersince2016.Elon,in atweetpostedin2021,saidthatthe Roadstershouldshipin2023.The
officialwebsitesaysthattheRoadsterwill beanall-wheeldrive,withaseating capacityof4people,italsomentionsthat thecarcouldgo620milesonasingle charge,andcouldrockatopspeedof250 miles.
ExpectedRelease:Beginningof2024
ExpectedRelease:2024or2025
Affectionatelycallingyourcar'baby'isn'ta newphenomenon.However,thismightbe thefirstinstanceofthebranditselfhaving 'baby'initsofficialname.Iftherumorsare true,thecarwillcostyouaround$30Kand willnotbeavailablebefore2024.
Teslaisoneofthemostadored brandstoday Withaclearvisionof makingsustainabilitythenew norm,itissurelymovingtoward achievingit.Whileviewsaboutthe companyoritsCEOmaydiffer, whenitcomestoEVs,itwouldnot beanexaggerationtosaythatthis is'TheBrand'thatingrainedthe beliefintheheartsofpeople that—thefuturecouldbeelectric.
MetaDescription:Ifyoulikeunfoldingthehistorypagesby
visitingdifferentplaces,herearethe10warmemorialsin theU.S.thatyoumustvisit.
Historyfascinateseveryone,regardlessofcountry,religion,orage group.Itissomethingthattakesyouonajourneywhereyoucandive intothepast,observewhatwasrightandwherethingswentwrong,and comeoutwisertoconfrontwhatliesahead.Ifyouarealsointohistory, visitinghistoricalplaceslikeforts,monuments,palaces,andwar memorialsmustalwaysbeanoverwhelmingfeeling.
Visitingwarmemorials,inparticular,isanidealwaytopayhomageto thosewholosttheirlivesfightingforthenationandrelivetheirfond memories.Eachwarmemorialrepresentsthecountry'senthrallingand vibranthistoryandremindsusofthesacrificesandvalorofour ancestors.Ifyouareplanningtovisitawarmemorial,letushelpyou withthe10warmemorialsintheU.S.youcannotmiss.
10WarMemorialsintheU.S.you mustVisit
1.WorldWarIIMemorial
Ÿ Location:NationalMall, WashingtonD.C.
Ÿ Opened:2004
Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)
TheWorldWarIIMemorialisbuiltin thehonorof16millionAmericanswho servedintheU.S.armedforcesduring theSecondWorldWar Thenationalwar memorialaestheticallyrepresents America'svictoryinWorldWarII.It has56pillarsthatsymbolizeunity amongtheU.S.statesandterritories.It alsocomprisesacoupleofsmall triumphalarchesforthePacificand Atlantictheatersthatsurrounda fountainandanovalplazaatthecenter
2.DCWarMemorial
Ÿ Location:NationalMall, WashingtonD.C.
Ÿ Opened:1931 BrieflyknownastheDistrict ofColumbiaWarMemorial, theDCWarmemorialisone ofthemust-watchwar memorialsintheU.S. Originallyconstructedasa domedtemple,thememorial underwentrenovationin 2010.Itshowcasesthenames oftroopswholosttheirlives duringthewarinalphabetical order.In2014,theNRHP (NationalRegisterofHistoric Places)listedthememorial.
Ÿ OperatingHours:24 hours
Ÿ Location:ConstitutionGardens, WashingtonD.C.
Ÿ Opened:1982
Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)
PeoplealsoknowVietnamWar MemorialasVietnamVeterans Memorial.Thememorialhonorsthe valianteffortsofthosewhoservedin theVietnamWar.Theprimaryattraction ofthismemorialistwogranitewalls engravedwiththenamesof58,318 braveheartswhosacrificedtheirlives forthecountry Allthenamesare engravedinchronologicalorder
Ÿ
Ÿ Opened:1995
Ÿ OperatingHours:24hours
AlsoknownastheKoreanWarVeterans Memorial,thisisoneoftheiconicwar memorialsintheU.S.commemoratingthe sacrificeofthemilitarypeoplewhodiedinthe KoreanWar.Thememorialcomprises19 statuesalongsideawallofremembrance engravedwiththenamesofmartyrs.
Ÿ Location:PershingPark,WashingtonD.C.
Ÿ Opened:1981
Ÿ OperatingHours:24hours
TheWorldWarIMemorialpaystributetothe servicesofmartyredAmericancitizensintheFirst WorldWar.ItwasoriginallydedicatedinPershing Parkin1981andwasopenedtothepublicin2021. ThememorialfeaturesthestatueofJohnJ.Pershing, thethenGeneraloftheArmies.Thewallsofthe memorialalsoshowcasethesoldiers'journeys.
3.VietnamWarMemorial 4.KoreanWarMemorial Location:WestPotomacPark,Washington D.C. 5.WorldWarIMemorialŸ Location:VermontAvenue,Washington D.C.
Ÿ Opened:2004
Ÿ OperatingHours:24hours
Thiswarmemorialservesasatributetothe UnitedStatesColoredTroops(USCT)who foughtduringtheAmericanCivilWar.It honorsthememoriesofapproximately 209,145USCT.“TheSpiritofFreedom” statueistheprimaryattractionofthiswar memorial.Itisabronzestatueshowcasing threemenfromtheinfantryandasailorwho isdefendingfreedom.
7.AmericanVeteransDisabledforLife Memorial
Ÿ Location:WashingtonD.C.
Ÿ Opened:2014
Ÿ OperatingHours:9amto5pm
AmericanVeteransDisabledforLifeMemorial isoneofthefewwarmemorialsdedicatedto thosedisabledduringthewar Thememorial honorsveteransoftheU.S.Armywhowere permanentlydisabledduringtheirnational service.Thefundraisingforthismemorial startedwaybackin2000,thetargetamount wasreachedin2010,andthememorialwas opentothepublicin2014.
Ÿ Location:ValleyForgeNationalHistoricPark,Pennsylvania
Ÿ Opened:1917
Ÿ OperatingHours:6amto8pm
NationalMemorialArchcelebratesthearrivalofGeorge WashingtonandtheContinentalArmyatValleyForge.During the1777-78continentalwar,theU.S.Armyspentthewhole winterattheValleyForgemilitarycamp.Inspiredbythe“Arch ofTitus”inRome,thearchwasplannedduringthepost-Civil Warerawhenmanywarmemorialsandmonumentswere plannedandbuilt.
Ÿ Location:1954
Ÿ Opened:ArlingtonCounty, Virginia
Ÿ OperatingHours:6amto midnight
MarineCorpsWarMemorialisa nationalmemorialthatis dedicatedtoalltheUnitedStates MarineCorps(USMC)wholost theirliveswhileservingthe country.Thememorialhonorsall themartyrssince1775.Itis inspiredbyaniconicphotograph in1945.Thephotograph comprisedsixUSMCraisinga U.S.flagontopofMount SuribachiduringWorldWarII.
Ÿ Location:GrossePointe Farms,Michigan
Ÿ Opened:1910
Ÿ OperatingHours:9amto7 pm
LiketheWorldWarIIMemorial, theGrossePointeWarMemorial isalsobuiltinmemoryofthose wholosttheirlivesinWorldWar II.Thememorialisalsoknownas RussellA.AlgerJr.House. Besidesbeingamongthetopwar memorialsintheU.S.,ithostsa varietyofprograms,including holidaycelebrations,concerts, socialdancesforschoolchildren, obedienceschoolfordogs,etc.
Thisconcludesourlistof10warmemorialsintheU.S.you mustvisit.Wehopethisbloghascoveredeverythingyouneed toknowaboutthesememorials.
So,whenareyouplanningtovisitawarmemorial?
9.MarineCorpsWar Memorial 10.GrossePointeWar MemorialFounder: Uwe Kreuter
Founded: 1991
Headquarters: Frankfurt, Deutschland
No. of Employees: 50+
Website: www.cct-solutions.com
Overview:
CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.
BackgroundofCCT:
CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).
Ouremployeesarecertifiedexperts. Constanttrainingandeducationaswell asknowledgetransferwithour partnersassureprofessional implementationandexcellentsupport. Customspecificimplementations providethebestpossibleintegrationof existingsystemsandnewcomponents. Enablingdemand-orientedactivation ofinnovativefunctionsandservices. TofulfillindividualrequirementsCCT offerstailoredsupportandmanaged service.
Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.
ProductDetails:
CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.
Theflexibleandadoptabledesktopin combinationwithautomationand integrationcapabilitiesenables efficientserviceswiththebest availableresourcesattherighttimeto deliveranexcellentcustomer experience(CX).Higheragent productivity,therightinformationfora successfulcustomerdialogand reducedover-headthroughautomation increasetheagentproductivity, Customerjourney,CRM/ERPsupport, Reporting&Analytics.Increased customersatisfactionandCX, Consistentinformationthroughall mediachannelsandintegrationofselfservicesystemswithAIdriven automationincreasecustomer satisfaction.
Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.
OtherProminentFeaturesofCCT ContactPro®:
Ÿ StrategicConsulting
Ÿ SolutionDesign
Ÿ Systemintegration
Ÿ SoftwareDevelopment
Ÿ CustomizedTraining
Ÿ CloudandManagedServices
CCaaS
Ÿ CommunicationPlatformasa ServiceCPaaS
Ÿ CCTContactProUnifiedDesktop
Ÿ Omni-ChannelSoftware Solution
Ÿ VoiceManagementincl.CTI
Ÿ Voice Recording/Compliance/Quality
Ÿ RealtimeAnalytics/Agent Coaching
Ÿ Outbound&AgentScripting
Ÿ EmailManagement
Ÿ Mobile&WebChat Management
Ÿ MobileBusinessChat
Ÿ SMSIntegrations
Ÿ ConversationalAIIntegration Cognigy/Google
Ÿ GoogleDialogFlowIntegration
Ÿ PCICompliancecertified
WhyPeopleShouldUseYour Product?
Ÿ IncreaseyourAgent productivity,optimizeyour Agentengagement“happiness” withahighlyefficientUnified AgentDesktopWorkspace
Ÿ Reduceaveragehandlingand reducethecostspercontactsby 30-50%,reducecostforagent training.Increasethefirst contactresolutionrate.
FrequentlyAskedQuestions:
HowisCCTbetterthanother solutions?
CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.
HowdoCCTSolutionsoperate?
CCTSolutionsoperatein4basic steps-
1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company
2.Subscriptionsmodels–Usage-based subscriptionmodelssupportcloudbaseddeployment.
3.ManagedService–SimplyletCCT operatethesysteminacomputer centerwiththehighestsecurityand availabilitystandards.
4.LifeCycleManagement–CCT managesyourcontactcenter,agent productivityimprovementsandthe ongoingoptimizationofthecustomer experienceinallprojectphases.
Categories:
ACD/Omnichannel/UnifiedDesktop /IVR/ERMSSelf-Service/ KnowledgeManagement
WorkforceManagement/Dialer/ Outbound/ConversationalAI(Chatbot, Voicebot)Reporting/
CustomerAnalytics/KPI´s/Robotic
ProcessAutomation/Distance Learning/WebBasedTraining
InstantMessengerCRM/Customer ServiceSoftware/Chat/Videochat/ Co-Browsing/Remote
VisualQuality-Management
Costing: *TermsandConditionsApply
SubscriptionPricingbetweenBasic Package40–PremiumPackage80 USDperconcurrentAgentpermonth