YOUR ROLE IN GRID RESILIENCY

By Josh Filler, Vice President & Chief Operating Officer - Electric Operations

A reliable electric grid requires constant vigilance, proactive maintenance, and a partnership between our cooperative and its members. While we work around the clock to protect and strengthen our infrastructure, your eyes and ears are valuable assets to help keep our system resilient.

You Are Our Eyes And Ears

We have confidence in our system, but we cannot be everywhere. If you see something concerning, let us know.

What should you report?

• Broken or leaning poles

• Trees or branches growing into power lines

• Damaged or downed wires

• Anyone tampering with or damaging utility equipment

• Unusual activity around substations or other electrical infrastructure

• Equipment that appears damaged or insecure

Our Commitment

Keeping the electric grid secure is one of our top priorities. Our crews conduct regular inspections of substations, poles and power lines. The goal is simple: find a problem before it becomes one. When we discover a pole damaged by wood rot or woodpecker holes, we replace it. When we identify equipment showing signs of wear, we address it. This proactive approach ensures our grid is as strong and resilient as possible.

Maintenance Makes The Difference

There are many ways to contact us to report an electrical hazard or concern. You can call our local number at 740-344-2102, report after-hours emergencies to our Power Outage/ Emergency Line at 888-535-5888, use the SmartHub app, or send us a message from myenergycoop.com/contact-us.

Together, we can ensure our electric system remains protected, resilient and ready to serve our community reliably for years. Thank you for being our partner in grid resilience and keeping your power as reliable as possible.