President’s Message

President’s Message By Todd Ware, President & Chief Executive Officer

Connecting with our members helps us keep pace with the community’s priorities and needs. We encourage you to give us a call, chat or email through our website, respond to a survey or social media post, or simply stop by our main office in Newark.

As a cooperative, your feedback is needed and appreciated. We were built by our members in 1936 to provide safe, reliable and affordable energy in our communities. While times and technology have changed, our mission and outlook have not. We hope you think of The Energy Cooperative as a trusted energy partner that supports your community. Todd Ware

We want to know Understanding our member’s priorities helps us plan events and opportunities for engagement. Choose your preferred way to connect with your cooperative: much more. These features are also available from our app. If you haven’t already downloaded the SmartHub app, I encourage you take advantage of this service.

One of the advantages of digital communication is that there is no print or postage involved. The digital tools are available to create useful (and sometimes instant) avenues of communications between you and your cooperative.

Respond to survey requests We conduct the American Customer Satisfaction Index (ACSI) survey annually to gather feedback from our members on the effectiveness of our services. A random selection of members will soon be contacted by phone or through email. If you are selected, please take the time to give us feedback.

Reach out to member services Our member services department (pictured below) is available from 7:30 a.m. to 5 p.m. Monday through Friday. They can note your feedback and share it with the proper person inside our organization.

Join us for an event Cooperative events create the opportunity to share feedback with us. If you haven’t joined us at an event, we invite you to mark your calendars for this year.

• Earth & Energy Day: April 26 at the Utica Service Center • Annual Meeting: May 4 at The John Gilbert Reece Center, OSU Newark/COTC Campus • Kids Day: June 28 at The Works in downtown Newark

Join the conversation online We’re focused on making it easy for you to do business with us. Myenergycoop.com serves as our digital communication hub, where members can pay bills, submit propane meter reads, view the outage map, chat with a member services representative, send us a message, and Member services department, Feb. 2020

The bottom line For our cooperative and community to thrive now and in the future, we depend on hearing from our members. I hope you will continue to connect with us in 2020 and let us know your perspective and priorities.