Mastermind Monthly - September 2013

Mastermind Monthly

SEPTEMBER 2013

Appreciation is GOOD BUSINESS INSIDE SCOOP

“Begin with praise & honest appreciation...”

10 WAYS TO

Members

APPRECIATE YOUR

THE STORY OF...

HOW TCI MET FACEBOOK

TRUE

Gratitude

S MALL B USINESS A CADEMY

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DIARY DATES

Hello to you!

I love that our members are sharing this e-mag with their colleagues and members! It’s a great way to share the knowledge we have, and I’m very appreciative of how it’s being received!

BUSINESS & MARKETING ANNUAL SUMMIT MONDAY TO FRIDAY, 11-15 NOVEMBER 2013

THE THEME FOR THIS MONTH IS APPRECIATION AND GIVING. It’s not JUST about being grateful. It’s about realizing that business success rests on appreciating what we do, what we offer, who we serve, and who shares this journey with us.

WE CANNOT DO IT ALONE!

Sharon

MASTERMIND MONTHLY | September 2013 | 2

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Monthly Rant MY RANT FOR THE MONTH… There are postcards on Facebook that say things like:

“HAVE YOUR OWN VISION OR YOU’LL BE EMPLOYED BY SOMEONE TO LIVE THEIRS”.

I believe in sustainable decisions. If everyone lived their own vision in business, and never supported someone else’s vision, we would have no businesses, no environmental movements, no groups of people coming together to collaborate on an idea that ONE person came up with.

EVERYONE WOULD BE OFF DOING THEIR OWN THING, AND NO ONE WOULD COME TOGETHER. So… No Apple. No Greenpeace. Hmmm…

But at least we all get to say we’re not supporting anyone else’s vision, yes? What a crock.

I have the opposite belief. I love that we can support great ideas and extraordinary visionaries. Martin Luther King Jnr is pleased too!

INSIDE THIS ISSUE 10

2

Welcome & Rant!

4

FEATURE 10 Ways to Appreciate

THE STORY OF...

How TCI met Facebook

12

INSIDE SCOOP “Begin with Praise and Honest Appreciation”

19

IN THE ROOM Annual Business & Marketing Summit

15

Cool Bits & Bobs

20

CAMPFIRE

Member’s Question

8 BONUS ARTICLE Appreciation is Good Business

16

True Gratitude

Your Members 7

EXPERT

For You to Explore

MASTERMIND MONTHLY | September 2013 | 3

What’s Happening on Facebook

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MORE PEOPLE MEAN MORE CHAOS, UNCONTROLLED IDEAS AND CLASHING THOUGHTS. You need some systems to provide guidelines for people so they know what lines they can’t cross, and gives them certainty about the parameters of their roles and responsibilities.

The more you want to step away from the

FEATURE ARTICLE | SHARON PEARSON

10 WAYS TO APPRECIATE YOUR MEMBERS When I think of companies that do not seem to appreciate their clients I think of businesses like Telstra and other large monoliths that are ground down in bureaucracy.

Which tells me, don’t get ground down in bureaucracy!

BUT… that’s not always easy to do as your business grows.

day to day operations of your business, the less contact you have with your team, and the more you must rely on managers to take over teams, the less you can control the ‘culture’… the more systems you bring in to ensure the standards are maintained.

The problem comes when we hire people who want the systems and prefer lots of boundaries. They are unlikely to think for themselves, find it stressful to think outside of the box, are unwilling to show initiative and shrink from responsibility. (Yes, a big generalisation, I know, deal with it.)

SO THE GOAL IS TO BALANCE THE SYSTEMS YOU NEED WITH THE DESIRE FOR FLEXIBLE AND CREATIVE THINKING. Go too far with systems, and there’s a lack of initiative.

Go too far with flexibility, and poor judgment leads to mistakes.

MASTERMIND MONTHLY | September 2013 | 4

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APPRECIATING YOUR CLIENTS FALLS INTO BOTH CATEGORIES. IT NEEDS SOME SYSTEMS, AND IT NEEDS CREATIVE THINKING.

1.

If you systemize it too much, it’s a boxticking exercise.

2. GIVE MORE THAN THEY PAY FOR

If none of it is systemised, then client

3.

CONTACT THEM AT LEAST EVERY 90 DAYS TO SEE HOW THEY’RE GOING AND IF THEY NEED ANYTHING

4.

GIVE THEM ACCESS TO SPECIAL GIFTS THAT ONLY REGULAR AND LOYAL CLIENTS CAN RECEIVE

appreciation becomes an afterthought rather than a regular occurrence.

With this in mind, here are some ways you can show appreciation for your client:

WITH THIS IN MIND, HERE ARE SOME WAYS YOU CAN SHOW APPRECIATION FOR YOUR CLIENT:

GIVE THEM A FIT BOX FOR JOINING YOU

5. SEND A CARD OF APPRECIATION 6.

SEND A CARD WITH CHOCOLATES

7.

SEND FLOWERS

8.

BE PRESENT TO THEM ON FACEBOOK 9.RUN FREE WEBINARS AND CLASSES FOR THEM

10.PROVIDE BONUS CONTENT 11.REFERRAL REWARDS 12.BE FUN TO DEAL WITH

13.HAVE YOUR MUM MAKE SCONES (OKAY, ONLY IF YOU MASTERMIND MONTHLY | September 2013 | 5

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If you go online there are many ways of doing this explained. The idea is to start with at least five or six client ‘wow’ moments you can create and do them. You can expand from there.

Bring in new initiatives on occasion, just to let them know there are lots on the go. It makes them feel great to be a part of what you’re doing.

A COUPLE OF THINGS TO THINK ABOUT:

On occasion, remind your clients of what you’re doing for them. There is no value except perceived value. If the client doesn’t see the value of it, or didn’t notice the value, from their perspective there is no value.

People will take for granted what they get used to, even if they loved it in the beginning. Changing things a little is always good for maintaining that appreciation.

AS I WAS WRITING THIS, I SAW THIS POST COME UP ON MY FACEBOOK FEED… I THINK THAT IS A GREAT EXAMPLE OF THIS IDEA IN ACTION!

MASTERMIND MONTHLY | September 2013 | 6

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MEMBER’S QUESTION QUESTION:

4.8

HOW DO YOU MAKE THE JUMP IN LEADERSHIP LEVELS? ANSWER: WHOPPP …. WOW THAT REALLY HURT!

Anyways the levels I’m chatting about are levels two and three.

Level 2 – Relationship Leader; people

That was the feeling of my own hand slapping me across the face. It happens about 3 times a week when I’m reminded by my mentors (currently Sharon Pearson, Fiona Mangano and Janet Leung) about

follow you because they want to.

the limits I have put on myself and the obvious changes I can make to lead my team to success.

It’s a difficult jump for many people to

It makes me so grateful that I’m in an environment that allows me to learn and grow as a leader and that others will take the time to help me succeed. This isn’t about making massive changes; this is about implementing what I already know and appreciate.

If you’re not already familiar with the five levels of leadership, I recommend you read

“THE 5 LEVELS OF LEADERSHIP” BY JOHN MAXWELL. It’ll give you incredible insight into what it takes to make the jump and progress to leadership success.

Level 3 – Results Leader; People follow you because of what you have done for the organisation.

make. For me it’s about getting on with what matters. It involves letting go of you need to be “liked”. It’s about bringing the energy needed to get the result. It’s about trusting that people follow where the results are.

And It’s about delivering to the team and to the company.

Level three is the start of great leadership.

It allows for higher productivity, selfmotivation and internal success. It elevates the entire team and drives people to their potential. Every day I appreciate the position I’m in and the people I have the opportunity to help grow. The only way to do this is to be in the mindset and state of a leader at all times. Not when its convenient, or when its best; but all the time.

MASTERMIND MONTHLY | September 2013 | 7

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BONUS ARTICLE I SHARON PEARSON

APPRECIATION IS GOOD BUSINESS

THERE IS SOME COMMON SENSE STUFF WE NEED TO BRING TO OUR BUSINESS. I see our members turn up to our events and I’m always curious about who is open and warm to others and who is waiting for others to be warm and open to them.

WHAT’S THE DIFFERENCE? WHY DO SOME PEOPLE WAIT TO BE WELCOMED AND SOME DO THE WELCOMING? I think one type of person is self-conscious and fearful of belonging, and the other is not.

If we’re fearful of how we’re being perceived, we’ll worry about walking into a room. If we’re okay with ourselves, we’ll be comfortable being present to others.

The difference is huge and significant in business. Think about networking. New clients you meet. Prospects who feel nervous.

If you’re nervous, too, I’m predicting nothing much is going to happen.

If you’re open and receptive to meeting people, and appreciate them and what they have to say, everything changes.

The next part of this may seem like a contradiction…

MASTERMIND MONTHLY | September 2013 | 8

“

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I spend a lot more time listening to people than I do talking. This is very often true even when I’m on stage! What people bring

WISE WORDS

is what makes the conversation.

There’s an old saying from sales – be more ‘ed’ than you are ‘ing’.

Be more interested than you are interesting.

So listen more than you speak, with an active desire to connect.

This doesn’t mean it’s an excuse to be a ‘wall flower’, holding back and letting everyone else get on with it. People soon detect when someone is lacking confidence.

The idea is to feel good about you (or fake it, for goodness sake), and be present to others.

The next part of this is to think how you can give the person you’re with an ‘experience’.

(Where did your mind just go? :) How can you contribute to their day being terrific?

How can you contribute to them feeling their time with you was well worth it?

And finally, how can you show appreciation for others? I think a lot of this is done when we actively listen to someone and ask questions. It’s brought to another level when we share what we appreciate about

THERE’S AN OLD SAYING FROM SALES,

BE MORE

‘ED’ THAN YOU ARE ‘ING’.

BE MORE

INTERESTED THAN YOU ARE

INTERESTING. SHARON PEARSON

them.

Anyway, I think appreciation of self and of others is good business. Just my thoughts.

MASTERMIND MONTHLY | September 2013 | 9

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FROM THE EXPERT I JOHNNIE CASS

TRUE GRATITUDE I’M GOING TO START THIS ARTICLE BY BEING A LITTLE COUNTERCULTURE. WHAT EXACTLY DO I MEAN BY THIS....

BEFORE YOU CAN BE GRATEFUL FOR YOUR LIFE WE ALSO NEED TO MAKE SURE THAT WE ARE WORKING FROM A TRUTHFUL SOLID FOUNDATION.

The truth is we have all heard it before.

“Be grateful for what you have, in some countries your worst scenario is someone e l s e ’s i d e a o f a dream come true”.

Now this statement may be true and we most definitely do have a lot to be grateful for in life. But here is where I am going to be counter culture.

WHAT DOES THIS MEAN? Whenever I am working with anyone whether it is one-on-one or one-on-many, I always encourage my clients to be honest. For example, if there is someone or a situation that you are not happy with then be unhappy about it.

MASTERMIND MONTHLY | September 2013 | 10

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DON’T PRETEND TO BE GRATEFUL WHEN YOU’RE NOT REALLY. Same with your job, if you hate your job then don’t pretend that you’re actually appreciative or grateful of your job when you’re really not. This simply causes you to be lying to yourself, which potentially causes you to be stuck in a situation that you are not happy with. Being grateful when you are really not simply means that you have settled for what you have rather than going for what you really desire My belief is that we all have a calling within us, a unique gift, something that only you can fulfill in this lifetime. You are receiving guidance to your calling everyday, yet most of us ignore the guidance because we block it off by being grateful too soon.

Remember your emotions are neither good nor bad other than you labeling them as such. So if you’re feeling sad then feel sad.

If you’re feeling happy then feel happy and if you are feeling a GENUINE gratitude then feel grateful.

The reason for this is because if you’re feeling grateful when you are not really feeling grateful, then you are simply not paying attention to what your real needs are.

bring you out of depression, makes us appreciate others and ourselves.

SO HERE IS AN IDEA FOR YOU, WHAT IF YOU WERE ACTUALLY GRATEFUL FOR YOUR SADNESS AND ‘NEGATIVE’ FEELINGS? What if you looked at those feelings as a blessing and sign from your higher self to pay attention to something, to make changes in your life. Then we can truly be grateful.

Most people will try and push their negative feelings away because we think they are ‘bad’. They are not bad they are just asking you to pay attention. Of course we also don’t want to be unhappy all the time. We need to pay attention to our feelings and then make the necessary changes.

Once you pay attention you then ask yourself some powerful questions, like what changes do I need to make in my life right now? Then go and take action and then again be grateful for listening and making the changes.

Over time you will find that you live from your own authenticity and that is something worth truly being grateful for you. For just being the best version of you that you can possibly be. This is true gratitude.

Now there are certainly many things to be grateful for. In fact we all know the benefits of feeling grateful. It lifts your spirits, it can MASTERMIND MONTHLY | September 2013 | 11

Z

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INSIDE SCOOP I JENETTE LEE

“BEGIN WITH PRAISE AND HONEST APPRECIATION” DALE CARNEGIE GRATITUDE HELPS PEOPLE FOCUS ON WHAT THEY HAVE INSTEAD OF WHAT THEY ARE LACKING. SAYING “THANK YOU” HAS BEEN INGRAINED IN US FROM DAY 1. WE KNOW THAT SHOWING SIMPLE APPRECIATION IS NOT ONLY A POLITE GESTURE, BUT ALSO THE RIGHT THING TO DO.

WHY: Gratitude is one of the most powerful tools for emotional health and wellbeing.

Emmons and McCullough (2003) reasoned that feelings of gratitude are incompatible with negative emotions. They proposed that effective adaptation to life involves the capacity to substitute bitterness and resentment towards an individual with gratitude and acceptance. Within an organizational setting, this type of adaptation to challenges would be b e n e fi c i a l f o r l e a d i n g t o p o s i t i v e organisational outcomes.

Gratitude sparks an upward spiral of relationship growth where each individual feels more motivated to strengthen the bond. It also predicts feelings of integration and cooperation within a larger group, which means that the more gratitude one employee expresses toward another employee, the more social cohesion they feel among the whole team.

Google, which sits atop many best-placesto-work lists, fosters feelings of employee value through an open culture that promotes employee input, routinely rewards a n d re c o g n i z e s p e r f o r m a n c e , a n d encourages personal growth. CEO Larry Page stated, "My job as a leader is to make sure everybody in the company has great opportunities, and that they feel they're having a meaningful impact and are contributing to the good of society."

LET’S TALK ABOUT THE GRATITUDE EFFECT. We expect people to have halfway decent manners. And even if they are lacking that respect, it probably falls down to common sense that people appreciate a little gratitude for their work.

MASTERMIND MONTHLY | September 2013 | 12

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IN TWO GRATITUDE STUDIES, RESULTS SHOWED THAT THE ACT OF SIMPLY SAYING “THANK YOU” GOES A LONG WAY.

#1 57 students were asked to provide feedback to a fictitious student, Eric, regarding a sloppy cover letter for a job.

Half were emailed “I received your feedback on my cover letter.” The other half received a gratitude response “I received your feedback on my cover letter. Thank you so much! I am really grateful.” These 57 students then received another message from another fictitious student for feedback on his cover letter. More than double the percentage in the gratitude group (66%) helped Steven versus 32% of those in the non-gratitude group.

#2 41 call centre fundraisers on fixed salaries were observed for a week. At the end of the week, the supervisor personally thanked half of them. In the following week, the group that received gratitude spotted a 50% increase in their call rates in comparison to the unacknowledged group.

The Coaching Institute (TCI) in many ways is an exemplification of a culture that scaffolds leadership with gratitude. While all leaders at TCI absolutely need critical thinking skills to drive performance and improvements to realise our vision, we know that it’s vitally as important that we develop the practice of gratitude to be able to implement our vision as a successful business.

MASTERMIND MONTHLY | September 2013 | 13

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WE SAY ‘THANK YOU’.

WE ARE OPEN TO FEEDBACK.

At TCI, a simple ‘Thank You’ is appreciated when someone does something for us. We know the importance of giving thanks, not

Part of expressing gratitude means also hearing what the other person has to say.

Feedback provides information about the

just for the sake of it, but specific as to the reason we are thankful.

quantity, quality and characteristics of work and attempts to steer performance in the right direction. By being receptive to feedback, we start to let go of our fear of criticism and failure. Feedback allows us to

WE WRITE ‘THANK YOU’ NOTES. Writing out thank you expresses your gratitude in a way that typing a thank you cannot. You’ve heard it many times before handwritten notes are a powerful thank you and this is why TCI embraces thank you cards to students, members, and prospect students.

WE THINK AND TREAT PROSPECTIVE CLIENTS AS OUR PAYING CLIENTS. Thinking about your prospective client as your next big and well-paying client, will help you change your state of mind. Often we find that the person with the seemingly insignificant enquiry has the large project waiting somewhere in the background.

WE DELIVER OUR GRATITUDE IN WOWS.

grow and gain a mind-set that can ultimately help us achieve our goals.

IN BUSINESS, WE ARE DRAWN TO PEOPLE WHO ACKNOWLEDGE OUR CONTRIBUTIONS. When these people are our leaders, we see the trickle-down effect on the company as a whole and this goes all the way down to our clients, customers and students.

The Law of Attraction says that you will attract into your life whatever you focus on.

So, if you focus on good and positive things, you will attract good and positive things into your life, however if you focus on

As a team, we take the time to notice the work our team is doing. We express our gratitude on a one-to-one basis. But more often than not, we make our “thank you” a

lack and negativity, then that is what will be attracted into your life. Practicing gratitude and appreciation for ourselves and others has probably one of the highest returns on investment of any action we can take as

moment of public acknowledgement in what TCI calls a WOW session.

leaders. It costs us nothing and creates incredible energy and impact.

MASTERMIND MONTHLY | September 2013 | 14

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COOL BITS AND BOBS

FOR YOU TO EXPLORE...

HTTP://WWW.TRELLO.COM Trello is a free online project management tool that takes the hassle, stress and chaos out of team projects. It lets you set up projects into boards and in a quick glance, can show you what is currently being worked on, who's working on what, and where a task is in the overall process.

HTTP:// BUFFERAPP.COM/ Buffer is a social media management tool that will simplify the way you share content and interact with your communities across different social media pages, including Facebook, Google+, Twitter and LinkedIn.

HTTP:// RAPPORTIVE.COM/ Rapportive is a great email browsing extension that allows you to see everything about your contacts from right inside your inbox. It shows you a photo of them, where they’re based, what they do, as well as their contact details and social media profiles. It allows you to create connections faster and build rapport quicker and easier than ever before.

MASTERMIND MONTHLY | September 2013 | 15

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THE STORY OF... I NATASHA POMFRET

THE STORY OF HOW TCI MET FACEBOOK HAVE ANY OF YOU HAD A REAL LIFE CHANGING EVENT THAT AT THE TIME YOU HAD NO IDEA WHAT WAS ABOUT TO HAPPEN AND REFLECT BACK ON IT IN YEARS TO COME AND SAY

HOLY SHIT THAT WAS BIG! WHAT IF I HADN'T MADE THAT ONE CHOICE TO (INSERT RELEVANT AWESOME CHOICE)…

It was the evening of Friday 13th, January 2012. It was American NFL season and the only reason I remember that was if my husband hadn't been watching football all weekend, I'd likely have missed out on being a unique, incredible part of history...

Do you ever look back in time when you were mentally naive and see yourself as some young wide eyed smaller person or am I the only freak? I didn't know Sharon Pearson that well, I'd worked in the WOW team before and saw our Queen regally float (yes, to me she floated) in, say hi, instruct her team and float out all while I hoped to say hi without bumbling my words up, but only when spoken to. That was only 20 months ago and such a lifetime ago.

Well, that night changed the course of my future and I still have no idea on what happened other than I wanted to be in!

The TCI FB group was very young then, we had 243 members and it really was nothing like the community we have now. SP posted a pretty innocuous question, wondering how many people are missing out on connecting and sharing here. And then BOOM, serious fireworks for the rest of the weekend, and as they say, the rest is history.

I HAD NO LANGUAGE AROUND FIRST FAST FOLLOWERS, SEEDING OR PRE LAUNCHING, NOT SURE IF SP EVEN KNEW WHAT SHE WAS CREATING BUT IT WAS EXHILARATING! I hardly slept that weekend, the buzz was so electrifying! And the real beginning of the TCI online community began! It's one of those events I wish we knew was going to happen ‘cause it'd make one hell of a documentary! It was my first up close and personal experience of SP's speed of

MASTERMIND MONTHLY | September 2013 | 16

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implementation. I swear, she was out walking her dog and posted "You think we should have a code for the group?" While we're umm'ing and ahh'ing about what to have and how to do it, BANG, she's posted it asking for feedback. This was the weekend the TCI values we live by today were born. All weekend, we'd ask and BANG, SP's got it done. It was a real moment that sparked my fascination in the power of social media.

If you're part of TCI, you'd probably have to live under a rock not to have seen me all over the pages. No, I'm not a ‘Facebook Junky’, I'm a grateful TCI community

member and this is where I come to contribute, serve and support our team, that in my mind, is unique to the world.

Yes, I was awkward to start with, still stuff up sometimes, and I love that!

DO YOU REALISE WHAT A PERFECT OPPORTUNITY WE HAVE TO SHARE AND GROW HERE IN SUCH A SAFE ENVIRONMENT?

IT'S PRICELESS! I contribute out of the deepest gratitude and respect for what Sharon had taught me so beyond content, the absolute 100% presence and eternal questioning of how we can do better, what are we missing, who's being left out, how can we bring them in to the campfire.

I could write a thesis on the lessons I’ve learnt watching and following SP on FB.

DON’T JUST READ HER CONTENT, LOOK FOR HER PURPOSE BEHIND IT, QUESTION WHAT HER STRATEGY IS, NOTHING IS SIMPLY BECAUSE SHE FEELS LIKE SHARING SOME COOL STUFF.

MASTERMIND MONTHLY | September 2013 | 17

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I want to acknowledge and thank the TCI team, especially Sharon, Teash and Cheryl for their endless hours of thought and preparation behind the scenes to keep some 30 private groups going for our members. When you see SP on the Mastermind page, it's not because she's got some time up her sleeves, it is all a strategy to serve you and be present and available, engaging and challenging you to be your best.

FACEBOOK IS A POWERFUL TOOL TO REMIND YOUR CLIENTS OF THE VALUE YOU PROVIDE. THE ONLY VALUE IS PERCEIVED VALUE. SO IF YOU HAVE A FACEBOOK PAGE OR PRIVATE GROUP,

#4 TIMELY INFORMATION Members want certainty, clarity of knowing w h a t ' s c o m i n g a n d c o n s i s t e n c y.

Communicate and over-communicate.

Threads can get lost pretty quickly, if something cool’s happening make sure they know consistently.

SO HOW DO YOU TURN UP TO FACEBOOK? Expecting to be entertained, pondering whether you should stake your name to the fact you've clicked the "like" button as though people may judge the fact you've

REMEMBER THESE THREE ESSENTIAL INGREDIENTS.

got half a butt cheek off the fence? Or do you jump in, contribute to posts, thank SP for what she shares and how she always has timely reminders on what matters?

#1 BELONGING MATTERS!

I assure you, if you want a safe and

Are you creating an environment where they wake up and wonder what they’re missing out on? Do they feel like they can share their tribulations and triumphs with

receptive playground on seeing what works and what can be improved while stoking the fire, get posting!

the group?

#2 THEY MATTER Individually and as a whole! Are you looking for as many people on board so you’ve got some cool numbers to fly around for social proof or are you truly passionate about their experience with you?

MASTERMIND MONTHLY | September 2013 | 18

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IN THE ROOM I KYLE BIRKETT

ANNUAL MASTERMIND BUSINESS & MARKETING SUMMIT MONDAY, 11TH NOVEMBER TO FRIDAY, 15TH NOVEMBER, 2013 AS A SPECIAL GIFT TO EVERYONE ATTENDING THE MASTERMIND SUMMIT IN NOVEMBER WE WOULD LIKE TO EXTEND A SECOND INVITATION, FOR YOU TO GIVE TO A CLIENT OR BUSINESS ASSOCIATE. This is the ultimate way you can provide them with value.

They’ll receive access to all the speakers and get the same content as YOU. This has never been done before but we are always looking to give even more value to the Mastermind community and provide avenues to boost your success. I’ll provide you with some more information soon, but start thinking about who this could benefit most and which business relationships it could help fast track.

RESERVE YOUR SEAT TODAY! EMAIL wow@thecoachinginstitute.com.au

MASTERMIND MONTHLY | September 2013 | 19

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CAMPFIRE I CHERYL COX

WHAT’S HAPPENING ON FACEBOOK...

SO THIS MONTH ON THE MASTERMIND GROUP IN FACEBOOK IT WAS ALL ABOUT GIVING!!

THERE ARE SOME FABULOUS RESOURCES HERE, VERY GENEROUSLY SHARED BY OUR MEMBERS! I CAN GUARANTEE YOU'LL FIND AT LEAST ONE THING YOU WANT TO READ OR WATCH. ENJOY. :-)

DEIRDRE WATERSON OPRAH WINFREY TALKS WITH THICH NHAT HANH EXCERPT - POWERFUL HTTP://YOUTU.BE/NJ9UTUWFS3U

AND TEDXSF - MEL ROBBINS - F--- YOU HOW TO STOP SCREWING YOURSELF HTTP://YOUTU.BE/LP7E973ZOZC

AND A BNI member shared these details, thought you all might like to check it out. pitchanything.com. Oren Klaff. Worth a look.

HTTP://PITCHANYTHING.COM/

DEBORAH KLEINERT Whenever you want to give up, think of Diana Nyad. Her mantra is "find a way."

Age: 64 Occupation: Long distance swimmer Obstacles: Tried four times to swim from Cuba to Florida, once in 1978 and three times in 2011 and 2012.

MASTERMIND MONTHLY | September 2013 | 20

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Triumph: On September 2, 2013 she became the first person to swim from Cuba to Florida (110 miles in 53 hours) without a shark cage.

I'm raising my glass to a woman who defined persistence, perseverance, endurance and never giving up.

HTTP://WWW.CBSNEWS.COM/ 8301-505263_162-57601044/DIANANYAD-ON-EPIC-SWIM-MY-MANTRA-WASFIND-A-WAY/

poverty of the mind - the only way to break the cycle is through expanded awareness and mental creation of more possibilities > this will result in an upgrade of cognitive bandwidth.

HOW POVERTY TAXES THE BRAIN HTTP://WWW.THEATLANTICCITIES.COM/ JOBS-AND-ECONOMY/2013/08/HOWPOVERTY-TAXES-BRAIN/6716/

MARILYN MCKINLAY Dear Masterminders

ADRIAN SALVAGGIO Recommended read:

GOOD TO GREAT BY JIM COLLINS

Enjoy this graphic of the less than straight route to success :-)

THE WILD AND CRAZY CAREER PATHS OF 5 SELF-MADE BILLIONAIRES (INFOGRAPHIC) HTTP://WWW.ENTREPRENEUR.COM/ ARTICLE/228067#IXZZ2EPGYZWCG

PETRA HOOIJENGA Thought you fellow MMers would appreciate this read. Even though the article makes an assumption about the 'reality of poverty' , you can look beyond this and see that perception of reality determines the bandwidth of the

HTTP://WWW.JIMCOLLINS.COM/ ARTICLE_TOPICS/ARTICLES/GOOD-TOGREAT.HTML

RUSSELL SCOTT Reminded today of how to start a movement.

So who are your first fast followers, and who are you one for today?

DEREK SIVERS: HOW TO START A MOVEMENT HTTP://YOUTU.BE/V74AXCQOTVG

physical brain. The only real poverty is

MASTERMIND MONTHLY | September 2013 | 21

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WEDNESDAY 18TH WEDNESDAY 18TH SEPTEMBER 2013 SEPTEMBER 2013

UPCOMING

4PM-5PM

5PM-6PM

NEED2KNOW WITH MARY-ANNE HUNT & SPECIAL GUEST DAVID HOWELLS

MASTERMIND Q&A WITH MARY-ANNE HUNT

WEBINARS THURSDAY 19TH SEPTEMBER 2013 7PM-8PM SIX STEPS TO SIX FIGURE CLIENTS WITH GREG ROWORTH

WEDNESDAY 16TH WEDNESDAY 16TH OCTOBER 2013 SEPTEMBER 2013 4PM-5PM

5PM-6PM

NEED2KNOW

MASTERMIND Q&A

VISIT THE MEMBERS SITE TO ACCESS THIS MONTH’S WEBINARS HTTP:// MEMBERS.SMALLBUSINESSAC ADEMY.COM.AU

MASTERMIND MONTHLY | September 2013 | 22

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UPCOMING

EVENTS

MONDAY 11TH NOVEMBER 2013 TO FRIDAY 15TH NOVEMBER 2013

ANNUAL MASTERMIND BUSINESS & MARKETING SUMMIT

EMAIL

WOW @THECOACHINGINSTITUTE.COM.AU

TO RESERVE YOUR SEAT TODAY!

MASTERMIND MONTHLY | September 2013 | 23

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YOUR

MENTORS & SUPPORT

NATASHA POMFRET

To access the mentors email

mmmentor@ thecoachinginstitute.com.au

MARY-ANNE HUNT

to request time with a mentor!

MASTERMIND MONTHLY | September 2013 | 24

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S MALL B USINESS A CADEMY MASTERMIND MONTHLY | September 2013 | 25