T HE C L I F F S
HOME RE NTAL PRO GRAM
A PROPERTY OWNER’S GUIDE TO
The Cliffs Home Rental Program Our Home Rental Program is here to help you generate income when away from your home and give members opportunities to stay in other communities at The Cliffs. This program is an exclusive added benefit to your membership at The Cliffs. We invite you to learn more about the benefits of this new program.
The Rental Program PAYMENT
70%
30%
Property Owner
Cliffs Property Management
Division of Responsibilities PROPERTY OWNER
CLIFFS PROPERTY MANAGEMENT
–
Utilities (water, sewer, electric, cable, internet, trash)
–
Full-time Property Management Team
–
Annual maintenance fee
–
–
HOA dues (as applicable)
Marketing and communication to members of The Cliffs and their guests
–
Club membership dues
–
Rental booking management
–
Pest control and termite bonds
–
Guest services including booking services, welcome gifts, and resolution of issues
–
Fire and smoke monitoring
–
–
Landscaping
Assistance and oversight with licensure and compliance
–
Property taxes
–
Trust accounting and monthly reporting
–
Home insurance
–
Routine home inspections
–
Home amenities inventory and stocking
–
Routine maintenance labor and minor repairs
–
Coordination and oversight of vendors and home repairs
–
Online booking capabilities
–
Home amenities (trash bags, paper goods, detergents, etc.)
*This is not a contract, may not include full scope of responsibilities or exceptions to agreement and is subject to change
Frequently Asked Questions HOW DO I GET STARTED? We take the guesswork out of renting your home by coordinating each step of the process for you. Our Property Manager is available directly for scheduling an initial call to further introduce you to the value of The Cliffs Home Rental Program. During your introductory call, our Property Manager will discuss in detail the next steps for enrolling your home. You will review the benefits that our program provides, the value you will receive from our 30% management fee, and the scheduling of your home tour to enroll in the program.
WHO CAN RENT MY PROPERTY? The properties are available to rent for any member at The Cliffs, members of The Cliffs ownership and management group, as well prospective buyers in our discovery program. Our typical renters include homeowners who are renovating their homes, building a new one, or discovery guests who are here to purchase real estate. Please note that renting a property will NOT grant Club Facility access.
HOW OFTEN DO I HAVE TO RENT OUT MY HOME? We are currently not requiring a set number of dates or specific dates of the year to be available through our rental program. We offer rentals up to one year in advance and suggest that owners provide their own personal dates, within the guidelines in the Management Agreement, before this threshold if they are hoping to enjoy a personal stay. While we do not set minimums, there is still an expectation that this agreement is mutually beneficial. The contract does allow for either party to choose to end the relationship with notice should it be necessary.
HOW DO YOU HANDLE OWNER STAYS? There are no nightly fees for you. We do require that you cover the costs of our cleaning fees for any personal stay booked so that we can effectively cover the costs to prepare for the next guest. Please note that for all stays, including yours, we would require that you comply with the standard check-in and check-out timing. Talk with our team about options for early arrivals and late departures, if needed.
WHAT IF MY DATES CHANGE? If the dates you are interested in changing/reserving are available, no problem and we are happy to make changes to your reservation at any time. If the dates of stay that you are interested in changing/reserving are unavailable, but another identical property is open, we can move reservations around to accommodate your stay. If your property is reserved on the dates that you are interested in visiting but no other identical properties are available, the reservation will remain, and will not be able to accommodate your personal stay.
ARE PETS ALLOWED? We do not allow pets at our properties for our regular guests. Property owners can bring their own pets to their own homes with the understanding that we reserve the right to charge for a deep clean each stay as necessary to ensure a pet-free facility. Owners cannot bring their pets to other properties. We ask all guests to respect the no pet policy. We will make exceptions for support animals with appropriate documentation, but a deep clean fee may apply as necessary.
IS THERE AN OWNER’S CLOSET? Yes – each property is designed with some options for lockable storage within the home. Space is limited and intended to only house personal essentials. Please ask our Property Management team about personal storage options available at your property.
CAN I CHANGE THE DÉCOR? Yes, but with limitations. Included in your agreement with us are some standards that must be met for both amenities and furniture. The specifics of the style of this furniture are less specific.
WHO HANDLES MAINTENANCE? We have an onsite Facilities Maintenance team that will cover standard routine maintenance items as part of a yearly maintenance agreement. (i.e.: air filters, minor repairs, light bulbs, etc.) There are often some additional requirements that the owner will be expected to provide for such as landscaping, pressure washing, etc., but our team will oversee and manage these items as necessary. As part of our agreement, there is a threshold under which our team can make maintenance repair decisions on your behalf, but we will make sure to involve you with any above and beyond repairs or costs. Items involving a specialty vendor, or the replacement of home items are often billed back to the owner on their ledger at a 10% markup.
WHAT IF I DON’T RENT THE PROPERTY? Certainly, if at a point in time you decide that you no longer want to rent your property, we understand that plans change. Unfortunately, after the 90 days grace period, we would no longer have any involvement in either the oversight or maintenance of your home. We are happy to help connect you with any vendors that you may need for future maintenance.
WHAT IS THE DOWNSIDE? We like to believe that there isn’t! Our priority is to provide both you and The Cliffs a seamless way to enjoy your property. We have two main goals: deliver an exceptional experience for our guests and maintain the needs and property of our homeowners both physically and financially.
stay@cliffsliving.com | 864.516.1719