[New] TECHNOLOGY AND SOFTWARE

The UK is embracing a new era of data-driven social care reform Digitisation and datafication are enabling enhanced visibility, unlocking a new paradigm of proactive person-centred care How is data enabling this transformation what are the stumbling blocks and what strategies are necessary to create a new digital roadmap that leads to better outcomes?

Stuart Barclay, UK sales director of fall detection and remote monitoring supplier Vayyar Care recently chaired a live roundtable discussion with key players in the social care sector to explore the power and potential of technologyenabled care

Four of the field’s leading providers and thought leaders explored the key factors driving change in social care The conversation brought together Alyson Scurfield, CEo at TSA, paul Berney, CMo at Anthropos, Claire Aldridge, Strategic Contract Manager at Millbrook Healthcare Group and Tim Barclay CEo at Appello to share their visions for the future and how they are leveraging data to truly transform care

STUART BARCLAY:

Thank you all for being here Alyson, can you tell us about the need, demand and market readiness for data-driven social care and digital transformation?

ALYSON SCURFIELD, TSA CEO:

First I d like to thank Vayyar Care for bringing us together for this important discussion I’m delighted to be here

As part of the advisory body for technology-enabled care in the UK I’m passionate about the power of data to transform care, enhance lives and deliver better outcomes for people and communities Using data to provide better care is at the heart of what we do at TSA We’ve been talking about this since early 2019 pre-COVID and identified three cornerstones – data people, and partnerships – as the key drivers of transformation to enable true preventative care We ve had a bird s eye view of the process of change that’s impacting services and communities across the UK

We learned that we’re data-rich but intelligence-poor We need to give people relevant data insights that they can use to make more informed decisions and carry out better care planning not only for family members and frontline workers, but also to allow care recipients themselves to play an active role in managing their own self-care Technology is delivering better outcomes for people It’s the glue of transformation and we’re starting to prove it

Data can drive better outcomes, enabling people to live longer independently in the place of their choosing The scene is set for true health and social care reform

STUART:

Let s talk about the journey from analogue to digital How are reactive legacy solutions and devices falling short when it comes to falls management?

We recently conducted a survey of social care providers that identified falls management as the primary drain on resources 69% of respondents said that falls are the most common reason for responder visits But more than a quarter of those callouts turn out to be false alarms putting a huge strain on staff

A big part of the problem is that the vast majority of fall detection solutions on the market aren t practical Take cameras for example Most care users do not feel comfortable with video cameras invading their privacy at home

CLAIRE ALDRIDGE, STRATEGIC CONTRACT MANAGER, MILLBROOK HEALTHCARE GROUP:

In the past caregivers had to deal with so many false alarms especially when it comes to fall detection Reactive legacy solutions like buttons and cords are useful only if they re within reach and the resi- dent is conscious mats are often unreliable and break frequently and wearables have to be charged, while the care user must remember to put them on

At Millbrook we ve recognised that historically the sector hasn t been using data as smartly as we could and that’s something we’re keen to address That s why we re partnering with companies like Vayyar and Anthropos, who share our vision, so that we can start leveraging data to get the best outcomes for our service users and help them feel secure about using the technology

We ve adopted a digital-first approach meaning that we re phasing out all analogue devices Our goal is to start leveraging data to get the best outcomes for our service users

We want to capture the full benefits of technology to overcome the problem of false alarms and use it to predict and prevent crises

It s an exciting time right now and there s plenty of new tech coming on board We want to be sure that Millbrook is at the forefront of change and innovation in the sector

ALYSON:

False alarms have made people weary – and wary – of technology that wastes valuable time and resources With all new technologies we need to give people confidence that they meet rigorous standards and have fully proven themselves

TIM BARCLAY, APPELLO CEO:

The transition from analogue to digital has been going on for the past seven years One of the good that the TSA and the industry s momentum have helped us to understand is that this isn’t just about replacing a device that signals analogue with a device that signals digital It s an opportunity for a step change to business models service models, and the outcomes you deliver because there is so much more power and capability in a digital environment We have more digitally connected customers than anyone out there and proven solutions to choose from We ve put digital infrastructure into more than 25 000 apartments and scores of case studies of people who were considering the journey and now have accessed proven innovative solutions

We ve gone out of our way to make ensure that we are as interoperable as possible We have transition models both commercial and technical to help the transition from analogue to digital We re not just moving from one box to another – that would be missing the point The transition to digital can deliver services in a more effective personalised, and meaningful way for the end user, and that doesn’t mean at a higher cost You can deliver better services at a lower cost through more intelligent use of the digital capabilities that technology-enabled care has to offer

STUART:

Our survey also revealed that 90% of service providers acknowledge that frontline staff are spending too much time on administrative tasks More data should really mean less paperwork for staff What s more 88% of providers agree that more data about how long users spend at home and their activity would help deliver more personalised care And that leads to our next topic: outcomes How can we use data smartly to reduce the burden on overworked caregivers and ensure better care?

TIM:

It s worth contextualizing the word data It s not reams of information that need to be analysed It’s data delivered simply and sensibly Data is machine-driven pieces of insight that can be easily shared in a digital form

We must be able to deliver single nuggets of information that care providers can act on Simple messages like “I m OK”, clearly delivered on a dashboard, can make an enormous difference to the productivity of frontline staff

PAUL BERNEY, CMO AT ANTHROPOS:

It’s the job of the connected care platforms like Anthropos and others to process manage and analyse the data Ultimately care providers are only interested in the intelligence that will allow them to make better-informed care decisions

They re only interested in the end product – the insights That’s our job and we do it best when we know the desired care outcomes Then we know what insights we need to identify We take the data and divide it into four basic categories: environment daily routine and behaviour patterns physiological wellbeing and safety and security Then we take all that data and turn it into intelligence But we can only do that when we know what the goals are what insights we need to provide and what actions are required When you have a platform can reveal behavioural changes you can step in and take preventative action Then you can make a real difference to someone s life no matter stage of the care journey they’re at

STUART:

You touched there on the importance of the joined-up care journey Ultimately, it s collaboration that enables the delivery of person-centred predictive care According to our survey almost 80% of service providers agreed that sharing behavioural data is critical to unlocking personalised outcomes We need to change the norm so that we can start working together cohesively as suppliers to support service providers in collaboration with TSA But let’s get more specific

What insights have been unlocked by the behavioural data you gather and how do you share them with key stakeholders?

PAUL:

We re good at integration and that s because we understand the importance of working together I’ll give you an example We got an alert that showed that a resident hadn t started her morning routine within half hour of her regular pattern, and then the data revealed she had been up several times to go to the bathroom This is a person with long history of UTIs so the platform could identify this wasn’t the norm for her and sent an alert It s then up to the care provider to decide if it’s necessary to take action or just to keep an eye on them

STUART:

You re absolutely right Data sharing is the key to cohesive meaningful and fruitful partnerships between technology suppliers platform providers and frontline caregivers Sharing behavioural data that reveals mobility physical and mental health and potential medical conditions is critical to unlocking personalised care and optimising outcomes That applies both to overall care management and to the risk factors of falls

PAUL:

Exactly and that s why our customers want Vayyar Care Managing falls more effectively through better communication is at the top of our priority list when it comes to care management

Passive falls monitoring is so important because we all understand the drawbacks of wearables

We want to give people confidence that they re buying into a system that’s gone through exhaustive evaluation and testing, because if you re going to make a care decision based on data you need complete confidence in the quality of that intelligence

ALYSON:

Achieving the best results through focused insights and intelligent data sharing is all about partnering with the right people Collaboration is paramount in terms of providing better outcomes We want to help people feel secure about using technology as a reliable resource and that s a team effort We re partnering with leading tech and platform providers like Vayyar Care and Anthropos who share our vision and want start to using smart tech much more wisely We need to guarantee that our partners deliver the best quality adhere to the highest safety standards and like us, are committed to putting the service user at the heart of everything they do Above all we re committed to the quality standards framework which includes ethics and continuous quality of care

Come visit the TSA website We ll put you in touch with organisations that have loads of case studies to show how we’re making this possible We also have a list of certified members that we can guarantee are delivering this partnership approach and are delivering quality service

STUART:

Well that brings us to the end of our roundtable on how data is transforming social care I d like to thank you all for being here and sharing your insights and experience As the social care sector expands, it’s clear that local authorities across the UK need to embrace new sensor technologies leading-edge platforms and above all fresh best practices if they’re going to continue to put people at the heart of care

If you d like to discuss any of the issues raised in this roundtable or connect with any of the contributors please email Stuart Barclay directly: stuart barclay@vayyar com