Lea Williams is the Sales and Service specialist covering recruitment for GB Solutions in Gloucestershire

Lea Williams –Senior Consultant

Many recognise her from her days at the Chelsea Building Society but Lea’s experience in recruitment started shortly afterwards and she has honed her skills from being a resourcer to becoming a Senior Consultant.

Lea works a 360 degree recruitment service, handling the entire recruitment process from start to finish, forging lasting relationships with clients, building expert market knowledge and many of Lea’s candidates have gone on to become clients.

Offering both temporary and permanent staff for a broad range of clients, from manufacturing businesses hoping to grow their business development teams to field sales staff with national coverage working remotely against demanding targets. Strong sales teams have people who can read situations easily and assess other people’s unspoken reactions. They are quick to anticipate what objections may arise and present a way of thinking through them without ending up in a confrontational situation.

“Understanding the company and the product is key to delivering the result my clients want. I enjoy getting to grips with product and visiting the individual businesses’.

Fit is essential for Sales and Customer Service – and as our candidates increasingly have to present themselves via Skype or digitally, they have to be sure of hitting the spot from the outset!”

But people skills aren’t enough – sales has become a lot more professional and Account Handlers in particular need to be able to prove specialist product knowledge. In certain circumstances Product Development staff have become sales staff as they truly understand the benefits of the product. It goes without saying that the most successful sales people are great with people but also have great number skills as clients are looking to negotiate on the spot and preserving the margin is key.

To support Sales Teams there are also Customer Service teams who work across diverse sectors Manufacturing, Travel, IT & Telecoms, Construction or Consumer Goods. These roles vary enormously from simple order processing to cross selling, referring on to specialists and at the hub of the business calling out to technical support. As the all-important first port of call, these team members develop contacts across the industry and help grow the business through referrals and recommendations.

Lea enjoys researching the specialist skillset required for each role and recruits the right blend of experience, including good business sense, technical competency and a flair for communication and negotiation.

If you would like to discuss how we can support your recruitment Lea would be pleased to hear from you.