BTA Industry Partner Newsletter - 6th July 2020

INDUSTRY PARTNER NEWSLETTER THE LATEST NEWS AND UPDATES FROM OUR BTA INDUSTRY PARTNERS Dear Industry Colleague As we all continue to navigate our way through these unchartered waters, and the new landscape of the business travel industry begins to take shape, it is coming clear that a safe and sanitised working environment is at the top of everyone agenda.

Currently the "Buyer Community" are highlighting that the number one issue that would give people the confidence to travel was that they would be safe whilst doing so, not only in the UK but overseas, when overseas travel returns.

We at Carey International have always put the emphasis on the safety of our customers and colleagues, and that is even more prevalent in these uncertain times.

We have taken a number of unprecedented moves to ensure the safety of anyone who are travelling in our cars. These include: • All vehicles are professionally disinfected every 28 days using electrostatic disinfectant, this is a highly effective long lasting process which is sprayed in the car to disinfect every surface including all hidden and difficult to reach areas.

• All vehicles are additionally sanitised after each service • All chauffeurs and passengers will be wearing masks • All vehicles will have hand sanitiser available • No bottled water or newspapers will be available • Passenger limits in each vehicle to adhere to social distancing • Air conditioning will be set to extract mode and windows will be open to ensure a clean flow of air Carey operates a unique global franchise network, and these instructions have been agreed to in all locations where we operate.

Carey are ideally positioned to offer a ground transportation solution to start getting people back to your offices with services to avoid the tube, all day hires that will only be used by your senior staff, journeys to and from home, and airport transfers as and when the skies open up once more.

Don't hesitate to get in touch to discuss how Carey can assist in getting us all on the road to recovery.

Tel: 0208 326 7683 Email: sales@careyuk.com

Stay Safe Carey International

Delta Launches Unique Global Cleanliness Division To Drive Long-Term Commitment To Clean Delta has launched a Global Cleanliness Division – a new department within its Customer Experience organization dedicated to innovating and evolving the airline’s already-high cleanliness standards. Since the start of the global pandemic, teams across Delta have quickly and effectively established new industry standards for sanitizing facilities and aircraft, bringing the Delta CareStandardSM to life. The new organization will further develop and implement Delta’s cleanliness standards, methods and quality management, ensuring a laser focus on delivering a safe and sanitized travel experience at every step. Watch how Delta is protecting travellers every step of the journey here.

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Wyndham Hotels & Resorts Launches New "Count on Us" Initiative To Build Confidence Among Guests We’re committed to the health and safety of our guests and team members, so over the coming weeks we’re taking important steps to demonstrate you can Count on Us—whether you’re planning to travel now or in the future.

At many of our hotels, you’ll notice us putting new measures in place to give you peace of mind, including:

Count On Us To Put Safety First Our hotels in Europe, the Middle East, Africa and Eurasia will be encouraged to appoint a "Hygiene Hero". This person will champion the new protocols and stay up to date on the latest guidance concerning the health and safety of our guests.

FIND OUT MORE

Collinson Sets New Airport Lounge Standards In Health and D i g i t a l To S p e a r h e a d T h e S a f e , C o n t a c t l e s s J o u r n e y Committed to getting the world safely travelling again, the global leader in travel experience and loyalty, Collinson, announced a trio of new initiatives to boost health and safety for airport lounge staff and guests and pioneer the new era of contactless journey for the airport. The initiatives include a new set of global health and safety standards for airport lounges within the Priority PassTM network, a new digital solution to enable more sociallydistant and touch-free food and beverage ordering in the lounge, and a further digital enhancement to enable a more contact free entrance.

Andy Besant, Director of Travel Experiences said: “COVID-19 has radically altered what travellers need and expect from the airport journey. As a global leader in airport lounges and the travel journey, and operator of the market-leading airport experiences programme Priority Pass as well as our own airport lounges under The Club and Club Aspire brands, we at Collinson are dedicated to developing new initiatives that ensure travellers feel safe and comfortable at the airport. We are now putting our unique passion and experience in travel towards developing robust solutions for airport wellbeing, which we believe is the best way to help drive a safe and effective recovery for the travel sector.”

ACCO R A L L SA F E | A New St a n d a rd Fo r Re a s s u ra n ce The business travel community is understandably looking for reassurance from hotel and event space providers that not only prioritises the health and wellbeing of guests but also presents an objective measure of hygiene and cleanliness to reinforce this pledge. To address any concerns and to provide standards that can be benchmarked, Accor has launched a unique global cleanliness and prevention label: ALLSAFE With the launch of ALLSAFE, Accor has established some of the most stringent cleaning standards and operational procedures in the hospitality world, going beyond many national government’s minimal viable requirements, to ensure guest and staff safety as hotels reopen.

For the business travel agent community this innovation provides clear benefits: • Firstly, it will reassure business travel customers that it is safe to stay in a hotel in the Accor network, which will help drive bookings • Secondly, understanding the different standards being developed by each hotel group will help agents act as a differentiator, offering added value, to customers Business travel agents will note that across the hotel industry, companies are introducing enhanced policies but as yet there is no single overarching minimum standard. Accor was determined to introduce market leading standards so partnered with Bureau Veritas, a world leader in testing, inspection and certification, to develop and review the new procedures. To provide a vital layer of reassurance to the business travel community that these are not simply tick box standards, but incredibly rigorous measures, with each hotel participating in the scheme audited independently.

Ac ro s s t h e b u s i n e s s t ra ve l i n d u s t r y o n e of t h e b i g g e s t c h a l l e n g e s i s h ow t o re b u i l d t r u s t a n d re a s s u ra n ce w h e n t h e wo r l d h a s ex p e r i e n ce d t h e m o s t d e s t a b i l i s i n g eve nt t h i s ce nt u r y. To d o t h i s t h e h o s p i t a l i t y co m m u n i t y h a s re s p o n d e d i n c re d i b l y q u i c k l y, d eve l o p i n g n ew s t a n d a rd s a n d p rot o co l s . T h e s e w i l l h e l p a g e nt s e n g a g e w i t h t h e i r c u s t o m e r s e n co u ra g i n g t h e m a l l re a s o n a b l e s t e p s h a ve b e e n t a ke n t o m a ke b u s i n e s s t ra ve l fe a s i b l e o n ce a g a i n .

Howeve r, n ot a l l t h e s e s t a n d a rd s a re t h e s a m e a n d b u s i n e s s t ra ve l l e r s w i l l ex p e c t their a g e nt s to understand the d i f fe re n ce s i n t h e s e p ro g ra m m e s a n d ce r t i f i ca t i o n i f t h ey a re t o fe e l p rot e c t e d .

Et i h a d A i r wa ys L a u n c h e s He a l t h A n d H y g i e n e P r o g r a m m e Etihad Airways have launched ‘Etihad Wellness’, an expanded and more comprehensive health and hygiene programme and customer guide.

This builds on the stringent measures already put in place by the airline to deal with COVID-19.

The programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.

Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline’s catering facilities* and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation. Comprehensive information on these travel health and hygiene measures is available at www.etihad.com/wellness.

H e l p i n g Yo u N a v i g a t e F o r w a r d s We’ve been working closely with our colleagues across all areas of the travel industry in order to help BTA members in this complicated situation as best as possible. In this COVID-19 support page you will find helpful tools and the latest information on how we are supporting the industry and our customers. On this dedicated page you can find help on the different areas below: STAY UPDATED | Get useful information and links to websites that can help you manage disruptions.

SOLUTIONS AND BEST PRACTICES | Ensure your business continuity and support your customers anytime, from anywhere.

ACCESS AND SUPPORT TIPS | Save time and provide efficient support to your customers with useful tips and tricks, automation tools, on-line training and more insights from our online community.

ACCESS THE COVID-19 RESOURCE CENTRE NOW