spectrum THE VOICE OF THE
PROFESSIONAL SECURITY INDUSTRY
AUTUMN 2020
RETURN TO NORMALITY? How the security industry is getting back together post COVID-19
THE HIDDEN WORKFORCE
CASH IS A SAFE CHOICE
BACK TO THE OFFICE?
How industry is working to reset perceptions of the security officer | 8
A new report on why cash must still be used post COVID-19 | 18
What are the risks of remaining working from home? | 28
THE MAGAZINE OF THE BRITISH SECURITY INDUSTRY ASSOCIATION
Contents 4. Foreword with Mike Reddington
5. Industry briefing
8. Special Report: The Hidden Workforce
12. A country under COVID - report from members
14. Keeping COVID at bay - our members involvement
16. Security Systems under COVID-19 - TDSi
18. British Security Awards - online for 2020
20. Keeping the Capital covered - STM Group
22. Special Report: Cash is a SAFE Choice
26. Return to form: Interview with Simon Banks
28. A blended approach - auditing with NSI
30. On the spot: Interview with Tom Ford
32. Special Report: Back to the office?
38. Giant Steps: Skills for Security march on
41. Magenta Security Services: 25 years of service
Spectrum is produced in-house by the British Security Industry Association. Andrew Cooper Katherine Ingram Design: BSIA Communications Editor:
Assistant Editor:
Contributors: James Moore, IFSEC Global, Don Robins, Printwaste Recycling & Shredding, David Scott, Skills for Security, Abbey Petkar, Magenta Security Services, Sarah Staff, SaferCash, Gareth Skinner, G4S, Richard Jenkins, NSI, Mark Wall, Webeye, Michele Morgan, ADT, Gideon Reichental, Clearway Services, Tom Ford, BSIA, Naz Dossa, PeopleSafe, Carl Meason, Fenix Monitoring, John Davies, TDSi, STM Group
British Security Industry Association Anbrian House, 1 The Tything, Worcester, WR1 1HD Press Office: 32 Bedford Row, London, WC1R 4HE
spectrum
Autumn 2020
Since our last edition of Spectrum, published in the summer of 2019, the Association has been incredibly active in its continued validation of its strapline, ‘the voice of the professional security industry.’ Members old and new will have seen significant changes within the association, from our brand refresh and new website, both launched in January 20, to the recruitment of new members of staff to strengthen our support and reach. We have also created new member services, such as our BSIA Broadcasts, which are held every month on a subject relevant to the industry and our new commercial newsletter, BSIA Product, which promotes the new projects and initiatives our members have launched. It goes without saying that the impact of COVID-19 has been a major influence in our work in representing our members this year, and in March we lobbied the government to gain key worker recognition and status for security officers services members and all those operating in the security sector who provide service and support for critical services. With the assistance of the Security Industry Authority, NSI and SSAIB, we were able to obtain the clarification our sector needed to enable them to continue to operate through these unprecedented times. We have also worked on raising awareness of the importance of cash as a safe choice, during and beyond lockdown, for our cash in transit members, who have been hugely impacted by events of the last six months as the use of card payments increase and cash use declines. In September we continued our work with the telecoms industry in preparing installers on the switch to ALL-IP by 2025, promoting the urgency of being prepared as the transition begins in earnest. In the same month the Association saw the fruits of its lobbying on behalf of our Asset Property Marking members in gaining an extension on licensing of vehicle marking as a new standard is developed, a project that the BSIA will be taking a significant lead on. C H I E F
E X E C U T I V E ' S
F O R E W O R D
A major focus this year has been working on raising the perception of the security officer in the political and public realm. Our campaign, ‘The Hidden Workforce’, is being driven in partnership with the Security Commonwealth and the Security Institute, and its aim is to highlight the valuable and positive work our industry sector undertakes and how it can assist government, police authorities and the public in creating a safe and secure environment for us all to live and work in. You can read more about these projects and initiatives in this edition of Spectrum, which from October, will be back to its regular quarterly release. I firmly believe that the work of the BSIA remains as critical as ever, and through collaboration with our members in identifying the key issues and opportunities facing our industry and proactively addressing these we are stronger together. There has never been a more important time for our industry to be addressing the rapid changes that are occurring, and being at the heart of the security industry through the BSIA means it is better to be a member and not just an observer.
It goes without saying that the impact of COVID-19 has been a major factor in our work in representing members this year.
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Mike Reddington Chief Executive British Security Industry Association
Industry
briefing
Perceptions of security officers in the public domain to be reset
Alarm installers urged to 'take action now
The BSIA has joined forces with the Security Institute
Security installers are being urged to take swift action on
and the Security Commonwealth to run an awareness
their alarm signalling estates in advance of the transition
campaign to highlight the essential role that Security
to an all-IP (Internet Protocol) fibre-based voice service
Officers play in public life and to increase respect and
with migration in some areas taking place as early as this
recognition for their capabilities.
autumn.
The campaign will showcase security professionals as a respected,
valued,
professional
service
provider
contributing to and creating a safe and secure environment: critical to protecting people, places, and property – a key worker that is acknowledged and embedded in our daily lives. Find out more in our special report on pages 8-12.
The BSIA launched a campaign, ‘Take Action Now’ in August to give installers notice of how the telecoms industry is preparing and what they need to do in order to be prepared for the transition. The campaign includes a dedicated testing page on the BSIA website and also a positioning paper on how to mitigate risk and protect your customers. Find out more on www.bsia.co.uk/digital-voice
Extension of certification withdrawal as new British Standard is developed The BSIA welcomed certification body Thatcham’s extension to the withdrawal of their Whole Vehicle Marking certification to 31 December 2022 to give time for a new British Standard to be introduced as its replacement. The extension was announced after the BSIA lobbied on behalf of its Asset & Property Marking members that the original date of withdrawal of 31 December 2020 gave insufficient time for the industry to find a replacement accreditation, which usually takes 18-24 months. As a result of the withdrawal of the Thatcham certification, the BSIA, after consulting with the British Standards Institute, will now be developing its existing guidance (Form 121) on asset marking into a British Standard, which will also include guidance found in the Forensic Science Regulator’s Office Code of Practice.
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| Autumn 2020
5
Industry
briefing
New code of practice for installers The BSIA’s Cybersecurity Product Assurance Group (CySPAG), has released a new code of practice for installers responsible for safety and security systems. Installation of safety and security systems – cybersecurity code of practice, was designed to provide confidence throughout the supply chain promoting secure connection of products and services and delivering client assurance regarding connected solutions. The code of practice will assist the supply chain in its duty of care to other network users, particularly with respect to protecting the integrity of existing cybersecurity countermeasures already in place, or the implementation of such countermeasures in new solutions. Download your copy from www.bsia.co.uk/cyspag
Security officers recognised for their contribution during COVID-19 at British Security Awards Security officers working on the frontline during COVID19 were recognised with a special Chairman’s Recognition Award at the BSIA’s British Security Awards this summer. The award was announced by Chairman Simon Banks at the culmination of the celebration of all the national winners, which this year for the first time ever, were delivered online due to the ongoing COVID-19 pandemic. The awards, which were streamed live on the BSIA’s
and broadcaster and barrister, Chris Daw QC, who all
YouTube account, featured special guests, Commissioner
paid tribute to the work carried out under extreme
of the Metropolitan Police, Dame Cressida Dick DBE
circumstances by members of the Association and the
QPM, outgoing CEO of the Security Industry Authority,
wider industry, as well as congratulating this year’s
Ian Todd, CEO of the Security Institute, Rick Mounfield
finalists. Find out who won on pages 18-19.
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Industry
Retailers and local authorities called to treat cash as a ‘safe choice’
briefing
Access control awareness campaign launched to keep your buildings safe The BSIA's Access & Asset Protection section has produced a series of posters for properties using access control to use around their estates to remind staff to 'keep your building safe', including warnings around leaving keys and pass cards and codes on display in insecure areas.
The BSIA launched a report in August calling on retailers in all sectors and local authorities across the United Kingdom to recognise, acknowledge and promote the use of cash as a SAFE choice of payment during and after the COVID-19 crisis.
Download a free poster: www.bsia.co.uk/safe-buildings
The report, Cash is a SAFE Choice, is a compendium of
Report into death rates of security officers published
evidence-based research from organisations such as the British
Retail
Consortium,
the
World
Health
Organisation, Which?, Association of Convenience
Corps
Stores, UK Finance and members of the cash industry.
published a report into the
Produced by the BSIA, it outlines that cash is still a
death rates of security
credible transactional tool as the public return to
officers during COVID-19.
shopping centres and hospitality.
The report, written by
Security
Perpetuity
has
Research,
In addition, the report states clearly that in the light of
looks
the COVID-19 pandemic, there is little to no evidence
comparatively high death
that using cash can spread Coronavirus, as well as
rate
highlighting the work members of the industry are
based
carrying out to keep cash in circulation as a safe choice.
gender and ethnicity.
Find out more in our special report on pages 22-24.
Download the report: www.corpssecurity.co.uk
into amongst on
age,
the officers health,
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| Autumn 2020
7
TROPER LAICEPS CHANGING PERCEPTIONS OF THE 'HIDDEN WORKFORCE'
The BSIA have been leading a campaign to raise awareness to the general public on the work of the security officer.
BY ANDREW COOPER
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The BSIA has joined forces with the
is designed to change the public
Security Institute and the Security
perception of the security professional.
Commonwealth to run an awareness
It will showcase security professionals
campaign to highlight the essential role
as a respected, valued, professional
that security officers play in public life,
service provider contributing to and
and to increase respect and recognition
creating
for their capabilities.
environment: critical to protecting
a
safe
and
secure
people, places, and property – a key The campaign, The Hidden Workforce -
worker that is acknowledged and
resetting perceptions of the security officer,
embedded in our daily lives.
Changing
perceptions briefing
Within the last few months, due to the
cyber and engineering to protective
The industry will be reaching out to all
onset of the COVID-19 pandemic,
services,
companies,
professionals
security officers have been working in
measures and security officers. The
organisations
in
critical settings playing key roles whilst
latter engages with society more than
participate in the campaign, and hope
remaining unheralded, such as; working at testing centres and the NHS Nightingale Hospitals, ensuring critical food deliveries from warehouses and managing queues and customers at
including
both
technical
the rest but is often overlooked and unappreciated. Great effort has been invested in the professional standards and capabilities of frontline officers and they have proven their worth during the Coronavirus crisis in the UK. They,
supermarkets. They have also been
along with the wider security sector
involved in safeguarding the homeless
deserve to be recognised, respected
in
and appreciated for the safety and
new
sheltered
accommodation,
physical security at factories and premises, protecting industrial estates from illegal fly tipping during lockdown; and
supporting
police
patrols
in
London. These are just a few examples of roles the industry and their officers provide that the industry believes are
security they provide across the UK. Guy Matthias, Chairman, The Security Commonwealth (SyCom), said: “SyCom is comprised of some 40 organisations from across the security landscape all of whom share common objectives.
the
sector
and to
that over the coming challenging weeks as lockdown is eased, the industry can play its part in ensuring that the country emerges with confidence to start to recover and build for the future.
Along with the wider security sector, security officers deserve to be recognised, respected and appreciated for the safety and security they provide across the UK.
These include building professionalism,
Over the next few pages we look at
raising standards and sharing best
some of the work our members have
practice in order to help develop a
been involved in during the pandemic
more effective security response to
from their perspective, and also look at
keep people safe and secure. I hope
officers as key workers is the start of a
the results of a recent YouGov poll we
that this campaign can make more
reappraisal
commissioned to find out current public
people recognise the changes we have
perceptions of the security officer.
rarely acknowledged by the public. Mike Reddington, Chief Executive, BSIA, said: “The recognition of security of
what
service
they
provide to the community in keeping the public safe and secure. As we exit lockdown and have to navigate public
all made and continue to make.”
www.bsia.co.uk/hidden-workforce
spaces again, they will have a crucial role in supporting public confidence. We are working closely with the Police and all other public bodies to find the best way to achieve this.” Rick Mounfield, Chief Executive, The Security Institute, said: “The security sector is vast with specialisms from Spectrum
| Autumn 2020
9
YEVRUS VOGUOY
THE PUBLIC'S PERCEPTION OF THE SECURITY OFFICER IN 2020 The current public perception of security officers playing an ‘essential role’ in the United Kingdom, both prior and during the COVID-19 pandemic, is only ‘slightly ahead of traffic wardens’, according to a recent YouGov survey.
BY ANDREW COOPER
In August, the survey, Perceptions of the security officer, was carried out by YouGov on behalf of the BSIA, the Security Institute, and the Security Commonwealth, as part of the Hidden Workforce campaign. The survey looked to find out the perception of security officers amongst the British public and to understand the extent of the key issues they face, namely lack of respect, recognition and underestimation of their role. While 31% of those polled believed that security officers are fundamental to keeping the UK safe and secure, with 41% indicating respect and a feeling of safety due the work that
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security officers carry out, the role of the security officer ranked 9th out of 10 essential services, behind postal workers and pharmacists, and just ahead of traffic wardens, who were ranked 10th. When asked about these roles during COVID-19, security officers were not mentioned at all as an essential service.
The public's
perception briefing
When asked about which characteristics describe the personality of a security officer, the highest scores were for ‘honest’, ‘alert’, ‘trustworthy’, ‘brave’ and 'confident', but some respondents looked at officers as being ‘authoritative’, ‘rigid’, ‘burly’, ‘threatening’ and ‘unintelligent’. Respondents also felt that the crimes that security officers help prevent are shoplifting, anti-social behaviour and petty crime, and that officers should only work closely with the police if asked. Mike Reddington, Chief Executive, BSIA, said: “The results of the YouGov survey, Perceptions of the security officer, highlight that, whilst a good level of the public feel safe and reassured in the presence of a security officer, they do not see their services as essential and even less so during the recent pandemic. "Although security officers were recognised by the UK Government as key workers during this time, it seems that the perception of the role they play in our daily lives is still at a low level and this needs to be addressed urgently.”
When asked about these roles during COVID-19, security officers were not mentioned at all as an essential service. The survey was conducted in August 2020 and was answered by 2,119 respondents, 49% of which were male and 51% female. Of the respondents 38% were in full time employment and 34% were retired. The average age of respondents was 35, with 73% aged between 35 and 55+. Full details of the survey can be found on the Hidden Workforce page on the BSIA website. www.bsia.co.uk/hidden-workforce
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11
A COUNTRY UNDER COVID Our members across the country recall how their businesses have been adapting to the COVID-19 pandemic and thoughts for the future.
Gideon Reichental, Commercial Sales Manager, Clearway Services These are exceptional times. The high street, retail and trade parks and so much more are closed down and streets are empty. No one really had the time to sit and ponder this situation and the impact that it may have. As specialists in vacant property we have been sharing
KATHERINE INGRAM
our insight into vacant property protection to assist property managers and the simple steps they can take to ensure that their premises remain
Ian McCulloch, Mobile Patrol Officer, Securitas UK
safe. From ensuring security systems are working correctly to safely storing or
Throughout the coronavirus pandemic, our
removing stock and valuable items - up until now these have been issues
roles have been even more demanding. We’ve
that have only affected property that is vacant/empty because it is being
had to be even more vigilant and carry out
sold or let but with the lockdown this is now affecting a whole range sites
extra duties with added responsibilities.
that have closed down. Don Robins, Managing Director, Printwaste Recycling & Shredding
As critical workers, we are essential in helping to prevent the spread of the virus. COVID -19 is on my mind all the time and I’m proud of the
COVID-19 has heavily impacted the tourism and entertainment industry, now and into the future, and this will greatly affect the amount of security required to support this industry.
work I do. Home working and vulnerability to cyber-attacks will need to be I feel a huge sense of pride knowing that I’m
considered carefully and the new attitude towards home working may
helping prevent the spread of the virus and
accelerate the trend towards going paperless, potentially reducing the
keeping people safe.
requirement for as much confidential shredding.
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A country
under COVID
Michele Morgan, Customer Service Director, ADT Being put in a challenging situation has allowed companies to think of alternative ways to problem solve, enforcing new internal processes that enable them to continue their projects and forecasting work capacity. The time invested in this has helped to improve internal processes that may have been in need of updating anyway, and will be beneficial for adapting to a more flexible way of working in the future. All key workers have pulled together to tackle the severity of the current situation, and to ensure that no further distress is caused to those who are already feeling uncertain about their future.
Abbey Petkar, Managing Director, Magenta Security It was an incredibly important moment when the BSIA and
Some police forces in particular have been very cooperative
SIA came together to lobby and ensure we are recognised
by not withdrawing their responses at commercial
as key workers. They have stood up for us as an industry at
premises, which may have been left unoccupied, until
a time when it truly matters.
arrangements are made to gain entry to carry out remedial work to prevent false alarms.
Though it has been reported that there has been a 28% reduction in most areas of crime during the lockdown, particularly domestic burglary, rape and assault, other areas have not fared so well especially break-ins and theft at commercial sites – notably offices and pubs. At this time the simple presence of a security officer is usually enough is a deterrent to keep a property safe, which in turn is vital for the future security of the businesses in question.
Carl Meason, Managing Director, Fenix Monitoring
Naz Dossa, CEO, PeopleSafe
Fenix was planning very early and introduced a 'Lockdown'
In certain sectors there is increased demand for lone
three weeks before the Government advice. This included
worker services and such cases are on the up. We can also
stopping all unnecessary visits into the Alarm Receiving
see where we need to be flexible and quick to provide our
Centre and most visits to customers, ordering additional
services as needs are increasing rapidly.
equipment for remote working and developing nonessential processes to work from home. This had the
Also, the ways we engage with our customers is changing
possibility to decimate a business which would not survive
and we have had to adapt to meet those needs, be it sales
any down time.
related or training-led. Spectrum
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13
KEEPING COVID AT BAY: HOW OUR MEMBERS PLAYED A PART COVID-19 has irrevocably changed how we act on a daily basis and, as the majority of the workforce transitioned to working from home during the lockdown, the security industry was working in critical settings or developing new initiatives to mitigate the threat of the virus. These are just a few examples of some of the work our members have been involved in.
security and cleaning services during both the setting up and the
Mitie has been involved in a variety of COVID-19
on baggage trays at security checkpoints.
operational phase of the field hospital. When the Government put out an urgent call for 5,000 additional ventilators to be provided within two weeks and 30,000 within a few months, Smiths Detection put in motion plans to scale up production of its PARAPAC Plus ventilators with a pledge to build up to 10,000 new devices. Smiths Detection also launched new ultraviolet (UVC) light kits capable of destroying up to 99.9% of microorganisms present
projects including providing security services to the NHS Nightingale Hospitals in London and
With social-distancing measures in place in retail stores, Elmdene
Cardiff as well as providing facilities management
launched a new Shop Traffic Signal, the STOP-GO Traffic Light Signal, a
services for five COVID-19 test centres in
simple Controller and Light system to indicate admission into a
Penrith, Inverness, Bournemouth, Perth and
building or shop, to help with limiting numbers for social-distancing
Llandudno. Mitie has supported each site by
measures, by signalling to on-coming customers whether they can
providing critical clinical waste management and
safely enter.
security
services.
This
includes
traffic
management and lane support.
Elmdene also saw a rise in demand for ‘Touch-Free’ Exit Buttons, as contactless door control within buildings is more of a requirement and
OCS Group also played its part in the setting up
have added two new Exit Buttons, the AMS-EBIR4-BG and the AMS-
of NHS Nightingale in Birmingham, providing
EBIR5-RG, both designed for for use in access control systems.
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Keeping COVID
at bay
OPTEX recently developed an innovative and highly accurate people counting technology by embedding the latest Message Queuing Telemetry Transport (MQTT) protocol into OPTEX’s existing Akribos VC-1020 people counting system that enables data to be communicated in real time and for the people count to be instantaneously updated. TDSi launched a new Track and Trace function to help customers manage COVID-19 containment and track potential infection transmission, using access control data. The Track and Trace module is designed to help organisations investigate and map the movement of people potentially infected with COVID-19, so those who have come into potential contact can isolate or seek medical testing.
G4S were another member company involved in the setting up of the Nightingale Hospitals. Chris Burr, Managing Director, G4S Events describes the skills and mindset required during these difficult times
During those initial days, getting the team together was a key focus. We needed around 150 security officers ready on site in just a few days - but I knew we had a large workforce from our events business who we could turn to.
It’s an entirely contactless process - which was essential in limiting the spread of the virus, as well as using thermal temperature distances
cameras,
and,
where
emphasising required,
maintaining
wearing
safe
protective
equipment. This model, which can be scaled up or down to meet demand at short notice, was then rolled out as my team deployed at
Suddenly it’s late-March and we are in the grip of the worst global pandemic in living memory, events are no longer taking place, and we’re asking our staff if they’d be willing instead to be a key part of the government response to this crisis. It was only natural to have some apprehension about how they would respond to the call. Rewind to the beginning of March and they were expecting to spend the next six
two other NHS Nightingale Hospitals in Glasgow and Manchester, and my G4S colleagues also deployed at the NHS Nightingale hospital in Jersey.
months working casual shifts at music festivals, football matches and other events. Suddenly it’s late-March and we
From the very first call we never doubted that we were the
are in the grip of the worst global pandemic in living
right company to support our NHS at the Nightingale
memory, those events are no longer taking place, and we’re
hospitals. The timescales to fully mobilise were very short -
asking if they’d be willing instead to be a key part of the
but we had a professional workforce ready to go, tried,
government response to this crisis.
tested and trusted security solutions ready to deploy, and the sophisticated technology and tools to keep patients,
We never needed to worry. We know our team members,
medical staff, contractors and our security officers safe. We
and what I saw was a real show of pride, resilience and
could not be prouder of everyone in our teams at the NHS
enthusiasm to be involved at Nightingale, and to get out
Nightingale Hospitals for the vital part they are playing in
there and be a part of the response in such a productive way.
the fightback against COVID-19. Spectrum
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15
SECURITY SYSTEMS DURING COVID-19 The security industry has been prominent in protecting people and property during the COVID-19 pandemic, with security systems playing a vital role as the UK’s restrictions began to be relaxed.
Both extremes have their own unique security needs and the current situation is highlighting where security works well, and where it may be falling short. Security systems have also come to the forefront when it comes to monitoring for other potential dangers such as fires, weather damage or water leaks. With people movement
BY JOHN DAVIES, TDSI
restricted, remote security systems really have become the ‘eyes and ears’ of the business, managing facilities during
What have the COVID-19 restrictions highlighted about the importance of security?
these restrictions. How are security systems helping to combat the spread of
Medical staff have rightly had a high profile during the global pandemic as the ‘frontline troops’ in fighting the virus, but it has also highlighted the vital role that so many people play in our world. Essential workers such as cleaners, delivery/logistics teams, retail staff and the emergency services –are all doing critical jobs, whilst also battling the potential of being infected and subsequently ill themselves. I am proud to add the security industry to the long list of sectors which help us all stay safe and well something which the UK Government has acknowledged following a well-targeted lobbying campaign by the BSIA and SIA. Tough times bring out the best, but sadly also the worst in people – there will always be criminal elements who take advantage of dishonest opportunities. With the police and other emergency services facing unprecedented demand, private security provisions are playing a crucial role in protecting people and property. We have two ends of the spectrum, with many commercial and business properties lying empty and dormant, whilst many other facilities (especially in healthcare, logistics and retail) are working to full capacity.
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the COVID-19 virus right now? Modern security systems go well beyond the traditional role of ‘security’, they also already have a significant safety component built in. Whether its protecting people and property from human threats, to monitoring for fires and other emergencies, or helping to locate missing vulnerable people/children. Safety is intrinsic to most security systems. We have already seen an evolution in how security technology is being used. At TDSi for example, we have developed a Track and Trace software module for our EXgarde security management software. This utilises existing hardware to track the use of secured access, helping to map the movements (and potential contact) of people that report COVID-19-like symptoms or who have been tested positive. Without this level of detail, it would be considerably more difficult to ascertain the potential vectors of infection, but access control is already well geared to track and identify
been in regular use only weeks before. However it has been proven that it is
Security systems people as they enter secured areas. Our team took the initiative to develop a bespoke application, which is easy to deploy, and we are offering it for free, so it can be used wherever its needed. Other key applications include the use of heat-sensitive cameras to check people moving through controlled spaces for elevated temperature – one of the key signs of COVID-19 infection. In key locations such as healthcare facilities and logistics hubs, this level of automated detection and alerts is playing a crucial role in helping to tackle the spread of infection. What part will security play during the recovery period? As we have seen in other parts of the world, the period during the relaxing of restrictions can also be a great challenge. Strict social distancing will inevitably need to
during COVID-19
remain in place for some time, and as people return to their workplaces or start to venture out to use retail facilities, there will need to be automated security in place to help manage this. There are also likely to be tough times ahead with the significant economic fallout from lockdown. During every previous economic downturn, we have seen an increase in crime levels, and the vulnerability of valuable goods and property has become an increased worry as criminals become more desperate. Inevitably the security market will change too. End users will need the right protection for the right price. Remote access is already essential, but there will be an increased demand to do more for less, so automated systems which can take the strain will be in high demand.
CELEBRATING SECURITY EXCELLENCE - ONLINE FOR 2020 In 2020, the BSIA decided to host its British Security Awards online for the first time due to the restrictions in place due to COVID-19
The awards, streamed live on 1 July on
with
the BSIA’s YouTube account, featured
individual who has made a fantastic
special guests, including Commissioner
and life-long commitment to the
of the Metropolitan Police, Dame
industry. But 2020 is different. I had
Cressida Dick DBE QPM and outgoing CEO of the Security Industry Authority, BY ANDREW COOPER
Our
flagship
Ian Todd, who all paid tribute to the
event,
the
British
Security Awards took place online for the first time ever this year, and as well as rewarding security officers and companies in 15 categories, a Chairman’s Recognition Award was announced security
to
officers
recognise
all
the
working
on
the
frontline during COVID-19.
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| Autumn 2020
work
carried
out
under
extreme
circumstances by members of the Association and the industry as a whole,
recognising
an
outstanding
only one nomination in mind and therefore only one winner that I felt deserved the recognition, which is our frontline officers for the work they have carried out during the COVID-19
as well as congratulating this year’s
crisis - to recognise their resilience and
finalists.
the risks they have taken and continue to take, and to recognise their part as
In announcing the Recognition Award,
critical workers.
Simon Banks, Chairman of the BSIA, said: “It is always the tradition to close
"This is our clap for security officers.”
British Security Awards
Mike Reddington, Chief Executive, BSIA, said: “Despite the most challenging issue in our lifetime, our members have still managed to present us with a large number of award nominees and eventual winners, and it was only right that we continued
to
honour
both
their
commitment and the achievements of their employees in the most fitting way possible. "We have an industry fit to burst with positive ambassadors from within our sector; from young officers starting out to seasoned professionals - every one of
NATIONAL WINNERS 2020 Best Newcomer Harriet Giles, Mitie Best Team Templars Square Security Team, Westgrove Group Security Manager of the Year Babatunde Lawal, G4S Service to the Customer Thomas Ibbetson, G4S Outstanding Act Adam Rich, Mitie
them recognised today for having gone above
and
demonstrating
beyond courage,
expectations, innovation,
customer service and contribution to the industry. "Congratulations to all the winners and thank you once again for everyone’s contribution to our industry over the last 12
months,
particularly
COVID-19 pandemic.”
during
the
Online 2020
Apprentice of the Year Tessa Bruce, EFT Systems Installer of the Year nmcn National Partnership M&S Connected Solution, Mitie Innovative Security Project Ultraviolet Light Tray Disinfection, Smiths Detection
The
awards
were
sponsored
by
Camberford Underwriting, SaferCash, Innovise, NSI, Texecom, Optex and Fenix Monitoring, and its official media partner was infologue.com. The event was dedicated to all security personnel who sadly lost their lives during the course of duty in 2020. Subject to the ongoing situation, the British Security Awards will return to the London Marriott Grosvenor Square on 30 June 2021.
SME of the Year Fenix Monitoring Business of the Year STM Group
You can watch again on our YouTube page : www.youtube.co.uk/theBSIA
Best Use of Technology B&Q Crime Centre, Mitie Contribution to the Industry Mike Cleary, Smartwater Spectrum
| Autumn 2020
19
S U C O F R E B M E M
KEEPING THE CAPITAL COVERED STM Group's 200+ strong team who look after the Elizabeth Line are some of the best performing rail Customer Experience staff in the industry, as seen in recent NRPS scores.
not wearing coverings correctly and provide a positive and industry leading example. As a result, the new initiative has been launched ‘Face Covering Compliance Team’. Close work between James Cox, Head of Customer
BY AREVIKA STEPANIAN
Operations at MTR, David Evans and Terry Ketley on the project saw the new service go live on 21 September. The
From the beginning of COVID-19’s arrival, staff members
fully licensed SIA staff members are out during peak times
on London's Elizabeth Line have continued to operate on
throughout the week at both East and West sides of the line.
the front line, ensuring that railway and London keep moving. Many adjustments have been put into place to
The team provide support at gatelines, followed by travelling
ensure that the safety of customers and staff remain a pillar
across the whole network from Reading to Shenfield,
of core values and for STM to be able to continue operating
supporting, challenging and providing a strong, positive
safely.
presence.
The Key client, MTR Elizabeth Line, asked STM to provide a
Within the first weeks, tens of thousands of customers have
service that could provide a strong presence across both
been engaged by our FCCT, with thousands of those
East and West sides of the Queen Elizabeth Line to
challenged regarding not wearing masks. The positive
confidently reassure customers that the service is safe to
impact has already been felt, encouraging messages coming
travel on, through supporting and engaging customers who
in from rail users who have already noticed the engagement
are exempt from wearing coverings, challenging customers
of our team.
20
Spectrum
| Autumn 2020
In 2019, STM Group commenced a new contract with Network Rail, for the provision of Suicide Mitigation/Welfare Officers. The main responsibility of these dedicated personnel is to identify vulnerable people who may be at risk of self-harm or suicide. However, it is also to provide a meet and greet service to customers travelling on the network, thereby significantly improving the customer service.
to ensure they both stand out, and also are easily recognisable as distinct from other railway staff. Whilst this initiative only commenced in August 2019, there have already been over 100 of successful interventions, as well as a large number of positive customer comment. STM is proud of its involvement with this initiative, and its success in helping save lives on the rail network. Recently, to raise the awareness of the World Suicide
BY AREVIKA STEPANIAN
STM provide in excess of 100 Welfare Officers focused on providing trespass and suicide mitigation, at stations within the South Western Railways network. This initiative has been driven by Network Rail, in conjunction with STM Group, as part of a commitment to reducing suicides on stations. The initial deployment commenced with 18 stations, increasing week on week as the benefits of deployment were recognised throughout the rail industry. All Welfare staff are uniquely dressed in white hi viz uniforms, in order
Prevention Day (WSPD) 2020 day (on September 10th), the company released a video, where 9 STM heroes shared their stories on suicide preventions as well as an important message being shared by the Railway & BTP Chaplain, Andrea Smyth. The video an be viewed on YouTube (search for STM Group Suicide Awareness). All the employees, featured in the video were then presented with a Hero Award for their remarkable actions. Find out more by visiting www.stmsecurity.com
Spectrum
| Autumn 2020
21
TROPER LAICEPS
CASH IS A SAFE CHOICE In August the BSIA launched a campaign calling on retailers in all sectors and local authorities across the United Kingdom to recognise, acknowledge and to promote the use of cash as a SAFE choice for payment during and after the COVID-19 pandemic.
years, it is still necessary for some to access and must be kept as a payment choice for all. In addition, the report states clearly that in light of the COVID-19 pandemic, there is little to no evidence that using cash can spread Coronavirus, as well as highlighting the work members of the industry are carrying out to keep cash in circulation as a safe choice.
BY KATHERINE INGRAM
As the Association that represents the UK’s cash-in-transit
As the COVID-19 pandemic took hold, rumours began to
industry, the BSIA has produced a report , Cash is a SAFE
swirl that cash could carry Coronavirus, and in response
Choice, a compendium of evidence-based research that
many major retailers put up ‘card only’ signs, which resulted
outlines the current approach to cash in which it is to be
in stymieing the use of cash in many places where it had
avoided as a credible transactional tool as the public return
been in regular use only weeks before.
to shopping centres and hospitality. Our report argued that this approach not only lacks credibility, but also takes away
However it has been proven that it is safe to use; according
choice from the consumer, poses a serious threat to the
to the Robert-Kock Institut, banknotes are often less
cash-in-transit industry, and the recovery of the UK
exposed to germs as they are protected by a wallet, pocket
economy.
or other closed container, with COVID-19‘s main transmission coming through droplets from either a cough
The report discussed how cash in the United Kingdom
or sneeze, and the World Health Organisation’s official
remains a comprehensive method of transaction and that,
advice recommends handwashing when coming into
although there has been a decrease for a number of
contact with various surfaces – that is not specific to cash.
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Spectrum
| Autumn 2020
been in regular use only weeks before. However it has been proven that it is
SAFE choice household restrictions,audits it is evident in
Cash is a As a result of COVID-19, recent figures
and incorrect perceptions. Taking away
published by the Sunday Times in May
cash from communities who not only
confirmed
cash
rely on cash and the many who use cash
shopping
withdrawals fell below £1 billion for the
as alternative payment is taking away
possible. Imagine then, also relying on
first time in 15 years, worrying figures
choice of a valid transactional method.”
other services for essential goods to
that
weekly
for the cash industry. Tied in with shops taking less cash for couriers to pick up and cash machines that require less replenishment,
there
was
viable
many media reports that essential online
was
not
always
find out there are difficulties paying for A
recent
Which?
Survey
showed
those in cash.
consumer behaviour with cash during the pandemic. Of those who shopped in
The
person, 22% experienced problems
COVID-19 recovery strategy in May
paying for their goods. Many were
2020, with no reference to banknotes,
refused to pay in cash, emotionally
coins
stressed, with 162 people unable to
methods.
complete their purchases due to NO
focused on staying safe outside your
ALTERNATIVE means. One Sunday
home. This includes increased hygiene
With over 70,000 ATMs in the country
Times article quoted one in ten people
methods, social distancing measures
which are still regularly accessed, cash
being refused to pay in cash at the
and following the advice given to you by
still plays an integral role in society.
coffee chain Costa Coffee, stopping its
your employer when at work. This
Additionally, over two million adults
use altogether.
shows a key point for supermarkets and
concern that this would have a serious effect on companies who specialise in the transit of cash, even if there is enough
evidence
to
support
the
continuation of cash in circulation during the pandemic.
remain unbanked in Britain, some by choice, some by access. An estimated 1.9 million rely on cash for nearly every transaction they make, and eight million would struggle in a cashless society.
UK
and
Government
the For
released
varying
example,
a
payment Annex
A
"Taking away cash from communities who not only rely on cash and the many who use cash as alternative payment is taking away choice of a valid transactional method.” Sarah Staff, Head of SaferCash, BSIA
“British consumers choose to pay by cash because it comes with many benefits,
most
importantly
a
As many families were kept from seeing
retailers to share advice on handling
each other due to new government
cash, to ensure everyone knows it is
convenient and alternate payment
safe to use. As retail restaurants, pubs
method”, says Sarah Staff, Head of
and tourist attractions have begun to
SaferCash, BSIA, “however they are
open since the summer it is extremely
regularly being swayed with constant
important
marketing and reminders to pay by
promoted.
that
this
messaging
is
card, ditch cash, shop online and keep things digital, and a great deal of
continued overleaf
businesses and retailers are simply refusing
to
accept
cash
without
explaining why, which promotes fear
Spectrum
| Autumn 2020
23
been in regular use only weeks before. However it has been proven that it is
Cash is a
SAFE choice
audits While digital payments have become increasingly popular, it is vital that the millions of people with no choice but to rely on cash are not abandoned during this crisis. “As an industry, we owe it to consumers to explain why they should care about the future of cash, says Marc Terry, International Managing Director, Cardtronics; “our regulators, HMT, LINK and the PSR should be promoting the value of a strong cash
CASH IS SECURE It minimises risk as digital accounts are vulnerable to cybercrime, fraud, and power outages. it protects the privacy of the user and it is resilient – during a crisis we trust real currency –
also launched the campaign, ‘Cash is Safest’, stating their fully managed ATMs are free from Coronavirus allowing at least 72 hours to transport cash from the bank to the cash centre to cash in transit to the ATMs for the consumers to withdraw.
cash is a top recommended emergency item.
CASH IS ACCESSIBLE
There is hope that cash will recover in the long term but more needs to be done; “Cash use is expected to recover
ecosystem. Without cash, not only with
The UK Government and Chancellor
quickly, and we’ve seen a strong surge
the vulnerable in our society suffer, but
Rishi Sunak promised in March 2020
in demand for cash from businesses
the economy as a whole. Retailers of all
to create legislation to protect access
sizes benefit from cash transactions,
to cash. Cash also keeps growing as
and if it were to disappear, our society
the demand increases globally both in
would inevitably suffer.”
absolute value and relative to GDP.
that are reopening,"
says Gareth
Skinner, Head of Operational Risk at G4S
Cash
Solutions,
“during
the
pandemic, while some of our customers reduced their operations, others used
The cash industry is innovating to make
CASH IS FEE-FREE
sure that there is confidence in
There are no costs for consumers
obtaining cash as safely as possible and
using cash – it is pure tangible money.
keeping it in circulation. G4S has developed
contactless
point-of-sale
cash machines and intelligent safes that ensure that businesses can continue to accept cash and customers have a choice of how to pay, and Cardtronics recently launched a new service with PIN4,
allowing
charities,
local
card relationship. NoteMachine has
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Spectrum
| Autumn 2020
especially smaller businesses - have come on board as a result of changing access to banks.”
CASH IS FOR EVERYONE History shows human beings have used tangible monetary systems since the Stone Age, it is democratic and inclusive, universal and a freedom of choice.
authorities and businesses to send cash to people without needing a banking or
much more cash and new clients -
It is important that these messages continue to be promoted to the general public and that retailers and local authorities are encouraged to consider the important role cash plays in society. Cash is not only a contingent payment, it is a choice for many people and most
Cash is a
SAFE choice
importantly it is a safe choice for everyone.
interview with
Simon Banks You joined the board as Chairman in 2018. What were your first impressions? When I took on the role as Chairman, I was very conscious the BSIA could offer more as a Trade Association and live up to its reputation as the voice for the professional security industry. The BSIA has always had a strong team, delivering quality services in many areas, such as SaferCash and SaferGems, ECHO. technical standards and government lobbying, but it competes with a lot for peoples’ attention in their busy lives. It was up to us to show how this great work was benefitting the member companies. I believe that BSIA is the go-to Association to comment on security matters and deliver true value to members.
RETURN TO FORM
What steps have you taken as Chairman to enhance the BSIA as the go-to Association for the security industry? In October 2018, the BSIA Board fundamentally changed the governance of the Association. We formed a four-person Finance & General Purposes Committee, comprising of directors with complimentary skills, and the Board voted on increasing the length of term of the Chair from two to six years. The previous two-year chair term meant the incumbent was into handover mode just at the time when they were fully understanding the needs of the Association.
In August, our Chairman, Simon Banks was interviewed by IFSEC Global to discuss how the Association has evolved since he became chairman A RETURN TO FORM in 2018, as well as why the BSIA plays such an important role in development within the sector.
The turnaround strategy focused on the needs of BSIA members and key staff in
REPRODUCED BY PERMISSION
Recruiting a suitable new Chief Executive was vital; Mike Reddington is well
both the Association and the training subsidiary, Skills for Security, our training subsidiary helping to fill the skills gap for the security industry, while ensuring both returned to operating at a surplus. This pragmatic approach to our finances, closely aligned with a focus across all 16 sections of the membership, was our call to the industry that we’re delivering value, confidence and credibility to all our member companies. The BSIA has always been a marque of quality in the industry but like all established brands, it needed a refresh in order to stay relevant to new working practices and technology.
respected in the industry and has had an immediate impact on performance. Similarly, the new Managing Director of Skills for Security, David Scott has rapidly professionalised the day to day operation of the training delivery. Better communication has also been key to returning to form. We involved the BSIA team in the development of the strategy and its delivery, providing regular updates for the Board and members to ensure results were lasting and meaningful.
26
Spectrum
| Autumn 2020
The BSIA continues to be a huge player in the security
Simon Banks perceptions briefing guidance, they need someone to set an example and provide
sector. What are you doing to expand and put your name
direction. We are truly stronger together and the benefit of
out there?
your counter-parts’ experience and advice is invaluable
interview with
during these challenging times. The BSIA isn’t just a logo on a website. It’s so much more than that. We’re telling a national story. I participated in a
The BSIA played an important role to ensure our workers
BBC interview at IFSEC International last year, and we
were included as key workers as the Security sector
were quoted in the Daily Telegraph the other day. It’s
provides such a vital link to blue-light services. The BSIA
important to get our industry – our 26-billion-euro industry
ensure that the private security sector and the emergency
that nobody has heard of unless they’re in it – out there
services work in harmony to increase public safety. We
getting recognised. We need end users, retailers, whomever
joined forces with likeminded associations and influencers
to aspire to being part of the BSIA.
to get the job done quickly, such as Ian Todd at the SIA. I spoke to Lord John Stevens, and told him we need to ensure
Skills for Security is a brilliant initiative. Has it become a
the security value chain is protected. These conversations
major part of BSIA’s offering?
led to ARC workers, licensed guards, installers for critical electronic security installation and more being counted as
We see Skills for Security as a complementary asset to
key workers.
everything the BSIA does. We’ve got hundreds of apprentices going through our skills programmes right now;
What’s next for BSIA?
every single one of them has switched from classroom to online learning almost seamlessly, which is fantastic.
Delivering more and more value to our members, so we
Companies must realise that if we are short on skills, all
need to ensure we are always the first to know about new
businesses in the value chain will be throttled back.
technology, events and opportunities that will make a
Manufacturing companies don’t sell products if Engineers
difference to their businesses.
aren’t installing them! Standards will be ever more important, especially as other As they say: be a member, not an observer. Don’t be on the
close verticals start prospecting the security industry – so-
outside looking in when you could join and take advantage
called disruptors entering into our sector with cheaper
of all the benefits on offer. For instance, it would cost the
products that risk dumbing-down security and safety.
average SME Installer less than £1000 a year; in the grand scheme of things that’s not a lot of money for all the benefits
Government lobbying is continuing, and we’re representing
you get.
all sectors of the industry. People need to know we’re here. If the BBC is discussing security officers or CCTV, they pick
What has BSIA’s response to COVID-19 been like? How
up the phone and call the BSIA, because we’ve got a
have you been working both internally and externally?
spokesperson for them. We are the experts, and we want to convey that. And the only way to continue to do so is to
The role of a trade association is important in ‘normal’ times.
lead from the front as the voice of the professional security
In the midst of a pandemic, it’s vital. Business owners need
industry. Spectrum
| Autumn 2020
27
Blended
audits certification is, of course, one answer. Certification plays proxy for the buyer: it provides confidence in the capability and integrity of providers, reassurance of
quality
companies
services who
supplied
meet
by
relevant
standards and operational codes of practice. NSI has been in the Certification business just shy of 50 years. It’s a
A BLENDED APPROACH As staff begin returning to their workplaces Richard Jenkins, Chief Executive of the National Security Inspectorate describes how the certification body is adapting its auditing policy to best serve the future interests of security buyers facing significant COVID-19 related challenges.
deep
cleaning
procedures,
PPE
provision, social distancing and resetting limits on headcount within the workplace.
committed player. Its approved companies recognise the value it brings. Its stakeholders invest huge trust in its rigour and impartiality. It does not take its responsibility lightly. Companies
providing
certificated
security services achieve and maintain
Safety of staff, visitors and the general
their Certification
‘benchmark’ by
public is at the forefront of thinking for
signing up to a rigorous ongoing
facilities managers, whilst underlying
independent audit programme. For
security risks have not gone away. New
UKAS-accredited certification bodies
opportunities for those intent on crime
such as NSI the logistical challenge
Employers, site owners and facilities
may only become evident in the fullness
since the start of the COVID-19
managers are all now engaged in
of time. The impact of COVID-19 has
pandemic has been how to maintain the
required businesses, the security sector
rigour for which it is known, in a period
included, to be adaptable in delivering
in which auditors have had many
its security response in this changed
constraints on movement and access.
planning and implementing a range of practical measures to help safeguard workforces including those returning from nationally imposed ‘working from
environment. In this context heightened attention
home’.
CERTIFICATION PLAYS PROXY
Health and Safety for all is the
has been given to the potential for remote audit, using – as indeed we all
How can security buyers be sure of
are – communications technologies
meeting the required demands and best
now part of everyday life, such as
is being given universally to COVID-19
discharging
Skype, Zoom and Microsoft Teams
best practice, be it in increased and
Leveraging independent third-party
predominant topic as the COVID-19 pandemic unfolds. Extraordinary focus
28
Spectrum
| Autumn 2020
related
responsibilities?
amongst others.
Blended ‘STRESS
TESTING’
REMOTE
AUDIT POTENTIAL The Coronavirus ‘lockdown’ has seen collaboration technologies being put to the test around the country, globally, and
not
least
in
the
auditing
community. Interest in remote auditing has expanded exponentially. COVID-
audits
As part of NSI’s new blended audit
In addition, NSI’s NCP 119 Code of
programme, remote audits are being
Practice for the ‘Provision of Labour in
routinely utilised at NSI’s discretion for
the Security and Events Sector’ was
assessing
launched earlier this year in response
‘Management
requirements
where
System’
process
and
control is well documented. This, coupled with on-site verification and evidence gathering of service delivery, completes the audit jigsaw.
to recent feedback and evidence of poor
practices
potentially
compromising industry credibility. Its objective is to ensure all partners within the supply chain are operating as
19, so the headlines have it, means that in the world of auditing the time for remote audit has come, enabling ready access to shared viewing of essential documentation simply, reliably and effectively. So to the key questions: does remote audit provide the required rigour worthy of certification? How does it stack up against traditional on-site audit? Is remote audit an alternative the public and businesses reliant on certification can trust? At NSI we’ve considered the matter of remote
audit
carefully.
We’ve
concluded it has its place, whilst on-site audit will remain the mainstay of any product/service certification process – and with good reason. It’s clear to us remote auditing is not always either practically nor operationally desirable and cannot alone deliver all essential rigour.
CONTINUING SUPPORT FOR BUYERS Meanwhile, COVID-19 has not affected the ongoing march of progress in developing expects.
standards NSI’s
the
market
involvement
has
responsible employers e.g. with regard to payroll, training and right to work, as well as effectively filtering out the risk to the buyer of rogue labour. The confidence of security buyers in
continued at pace during lockdown.
services
This has included support in the
certificated companies audited by NSI
development of the BSIA’s recently
is assured in the aftermath of the
launched
COVID-19
cyber
security
Code
of
provided
crisis
by
third
through
party
NSI’s
Practice for the Installation of Safety Our solution is the adoption of a
continuing drive to raise standards in
and Security Systems, revisions of the
blended audit strategy – a carefully
intruder alarm confirmation standard
the sector and its rigorous blended
considered combination of remote and
and CCTV detector-activated alarm
on-site audit capability fit for the future
standard, and development of a new
post pandemic world, and in sync with
ARC alarm handling standard.
audit strategy. For more information on the NSI visit www.nsi.org.uk
current Government guidelines. Spectrum
| Autumn 2020
29
TOPS EHT NO
BSIA MEMBERSHIP: TOM FORD Our Membership Development Manager, Tom Ford, joined the Association in Autumn 2019. Since joining Tom has been on a mission to make sure our members old and new get the best value possible from their membership.
membership associations for the last ten years and I wanted to put my experience and my skills to the test by working at a more senior level. This was an opportunity for me to grow both personally and professionally within a clearly progressive association.
INTERVIEW BY KATHERINE INGRAM
The way that I work follows three core principles that a few great people have
If you were introducing the BSIA to someone for the first time, how would you describe the Association and what it represents? The BSIA represents the entire security industry in the United Kingdom – and what some people may not know is that it’s incredibly vast! In order to manage these different areas we have three pillars – security officer services, electronic
security
and
physical
security, which encompass the various industry sub-groups.
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In addition to this, the BSIA has various
helped me establish along the way
interest groups focusing on cyber
namely: early intervention, ongoing
security, international security and
engagement
many working groups with a technical
communication.
and
consistent
angle. There is a strong likelihood of finding a group which organisations can
These points apply not only to me but
fit into, that really focus in on areas to
members and potential new members.
support individual and business needs.
Communication is two-way at all times
What’s your experience within member associations and why did you want to join the BSIA?
- this ensures that an organisation gets out of its membership what they put in, as well as the BSIA giving the best opportunity they can for a company to
I’ve worked around trade bodies and
see return on investment.
Interview with What were your goals starting off at the BSIA and how have they developed? The holy grail for anyone working in a membership body is engagement, the major focus absolutely has to be on both
recruitment
and
retention.
When I joined, this was at the forefront of my “wish list”. Skip forward to March 2020 and we were
What would you say to organisations looking to be potential BSIA members? There has never been a better time to align yourself with a strong trade association. The BSIA is the voice of the professional security industry that fights for change, stability, reassurance and assurance on matters which affect our members' businesses.
Tom Ford
and our retention figures are the best they have been in that time too, so it’s only up from here. A balance between recruitment and retention will always remain, it’s the nature of things but we want to make sure those who have chosen to join the BSIA are given the guidance and support they need, and all the tools in which to grow.
pushed to think a little quicker than we otherwise may have done and move into an arena where we could actually provide thought-provoking, member
driven
content
without
people having to leave their homes. We hoped to enhance the presence of our leading industry experts online, support
their
business
growth
through strong marketing and we successfully
delivered
thought
provoking and rich content by the
Whether Government, environmental or standards-driven issues, we are here to
members for the members, whilst
help. I have to stress that members only
encouraging new audiences too.
get out of it what they put in, return on
How would you want anyone interested in membership to contact you?
investment is directly proportional to
That’s easy! Call me, email me, message
skyrocketed
engagement. When members do engage
me on LinkedIn, call the office or
the
they’ll receive a vast amount of insight
enquire through our website or speak
industry looked to the BSIA for
and
to the team in the office!
answers surrounding key workers,
opportunities to consult and network
exemptions and lobbying campaigns
with other professionals within the
based on new Government guidelines.
industry and support from a strong arm
We did not let them down and playing
of
Engagement during
really
lockdown,
as
entire
a small part in this has been a humbling experience – and I believe the BSIA has leapt from strength to strength during this time and truly showed our industry who we are and what we are all about.
information
into
communications,
their
sector,
whether
in
marketing or PR form. How would you describe the current BSIA membership climate?
It has been a really busy few months working
with
new
members,
re-
engaging with current members and driving thought provoking industry insight, but we’re always here to support
your
applications
and
enquiries.
Well, we’ve onboarded more companies this year, than in the previous six years
To get in touch email t.ford@bsia.co.uk
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| Autumn 2020
31
TROPER LAICEPS
BACK TO THE OFFICE? It’s safe to say that that 2020 has been a whirlwind of a year, especially for those working in offices up and down the country. When the nationwide lockdown came into force in March it left the majority of the country furloughed, out of work or, most likely, working from home within a blink of an eye. But were businesses prepared?
A REPORT BY THE BSIA INFORMATION DESTRUCTION SECTION
Did it ever cross anyone’s mind that our work and home life would get closer than ever? What risks are attached to working from home? Possibly the simplest ones are time, day management, collaboration and switching off. In an office environment, decisions can be made faster with the decision makers present to agree/disagree there and then. Day management is something that people tend to learn over time, although with the COVID-19 lockdown and the immediate changes this was not always possible. Those who have been brought into the workplace for a longer time have learned the routine of getting up, leaving the house, travelling into work, structuring their day, working alongside peers and returning home with no more thoughts of work, are the ones most affected. Stability and routine are necessary working factors, but not everyone is equipped to deal with the motivation needed to manage days working from home, especially when that space may seem temporary or have another purpose (such as being at a kitchen table).
There have been many times this year where video calls and conferences have taken place
Collaboration is possible through conference calling software but
with distractions in the background, makeshift
cannot replace face-to-face meetings where you can read body
desks in living rooms, bedrooms or at kitchen
language, be part of a discussion, not worry about muting or WiFi
tables and shared between family members.
connectivity issues.
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| Autumn 2020
Returning
to work
Your presence is real in a meeting,
to find themselves feeling more disconnected from their work environment than
not a pixelated version of yourself
ever. Whilst happy and thankful to be in a job, the joys of going out to work are
showing
office
being put behind, as life is becoming more trapped behind screens and a never-
background within the professional
changing home environment. Similar to the use of social media and life online
environment. Lastly, switching off, it
versus in reality, working behind a closed environment could be what could bring
is very easy to see who is still online
efficiency to a halt, dependant on how employees are able to cope and receive
until late, with some sending emails
changes. Not to mention comparing themselves to other employees who can
and calling past your contracted
afford bespoke office space from home.
your
makeshift
hours. As there is no commute to and from work more and more people find themselves working for longer, but when do you switch off? Are the separation lines between personal/private life and work life diminishing? Has anyone thought about the effects on people’s health and wellbeing? Do these factors mean we could be less efficient working from home? We must remember that no two employees are the same, but as in schools, it is ideal to have a fundamental set up with equal equipment to ensure one is not disadvantaged
over
another.
Although businesses are ready to communicate and work digitally, this instant switch to working from home has not given sufficient time
With over six months since the lockdown taking hold and with staff continuing to work from home have people had the resources and space to create an office environment at home and work well?
to process and plan, but rather react
Where does this leave security? The General Data Protection Regulation (GDPR)
to a pandemic. Reactive solutions
has been one of the most talked about subjects since 2018 when it was
are never ideal for the long-term
implemented. Yet with physical office buildings switching to home set ups in a
and we all need to be more
short period of time, has anyone thought about how confidential information gets
proactive moving forward. With
between the two places without breaching GDPR? What company policies have
that said, the support networks in
been created to protect information whether verbal, digital and in physical form?
some
cases
are
lacking
with
employees being checked in on only
continued overleaf
Spectrum
| Autumn 2020
33
Returning
to work
Have people thought about who could be listening to their
end of life, whether to be destroyed or returned to the
meetings whilst at home, especially if discussing
office to be kept or be destroyed. Otherwise is risk of
confidential information? This is also the case for any
confidential information being leaked is too high.
written notes made during conversations and being left around the house – are they secure? Not everyone lives
“If we wouldn’t allow employees to have their work emails
alone or with family and even living with family we do not
on their own personal phones, what makes it ok during
share confidential business information.
this pandemic to allow physical records to be within people’s homes? The answer is simple, get people back to
The unfortunate cyber-attack the NHS experienced in
the offices, return to normality.”
2017 proves the importance of keeping physical records around
and
not
relying
on
a
complete
digital
Where do we go from here? With the furlough scheme
transformation. But physical records hold value and the
ending and the UK Government recommending staff to
information on them is easily read by anyone who can
return to offices, UK businesses need to look at where the
access them. This is really where we need protection. In
future of office working can change. Without doubt many
some job roles records have not yet been converted into
employees prefer both structure and flexible working
digital files and yet these still need to be worked on. How
hours and these points need to be considered for the
are businesses getting files to and from the offices?
office life to work healthily.
A household shredder does not guarantee paperwork being destroyed properly and following quality standards. This is a reason Information Destruction companies are a crucial part of maintaining confidentiality. Don Robins, Chairman of the BSIA’s Information
After all, without office employees returning to work,
Destruction section shared his view, “Whilst a majority of
other services cannot continue, and less work is available
businesses have no doubt robust digital communications
for people to do, thus allowing the economy to take a turn
measures in place, the focus on physical documents has
for the worse.
been somewhat forgotten. As employees start to return to their offices, businesses must be in a position to know and
The office should be the heart of your business, promoting
keep track of what paperwork has been distributed and
security for staff, for information it keeps and for the
how it is being stored. A simple household shredder is
future of the business giving a presence of standing strong
simply not enough, nor does it have a guarantee of
after COVID-19.
paperwork being destroyed properly and following British quality Standards. "This is a reason Information Destruction companies are a crucial part of maintaining confidentiality with all kinds of firms large and small. Any notes or printing which occurs from working on files must also have a procedure for their 34
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| Autumn 2020
KEEPING YOUR CENTRAL HUB This year Webeye took the decision to move offices during lockdown. Global Sales Director Mark Wall discusses why it is still important that companies keep the all important central hub.
Given we’re all living through some challenging times why have you decided this is the right time to move? To put it simply - we’re growing! There is a phenomenal increase in webeyeCMS connections (our flagship alarm monitoring platform) and we have seen record sales of hardware in spite of the pandemic. We have the right products at the right time! There are some exciting integrations and new product launches in the pipeline and in order to continue to respond to the new security and business challenges the industry is facing we need the space to expand. With a greater reliance on home working why did you see the need to invest in bricks and mortar? True, post lock-down all of us have realised we don’t need to be in the office all of the time. A lot of work activity can be done from home but we still need a hub and central location to be the focus of the business. Knowing everyone is part of the team is vital for company cohesion and only so much can be done via webinars. 36
Spectrum
| Autumn 2020
A new office/showroom with purpose built facilities is a tangible manifestation that we are confident about
the
future
and
want
a
comfortable
environment for our staff as an appreciation for their dedication and hard work. What challenges did you face when deciding on new premises? Pre-COVID-19,
we
considered
just
making
alterations and extending our current location but we soon realised it no longer reflected the business we have now become. We’re a business with a global reach and rapid growth. We believe in nurturing local talent and want to remain a high-tech success story in the Mansfield area so it was vital we stayed within computable distance of most of our staff. We needed somewhere with good transport links and easy access from the M1 and East Midlands Airport. It had to be a building with ‘growing room’; a showcase for new products and demonstrations; one we would be proud to show potential customers and business partners. continued overleaf
Keeping your
central hub
This brief lead to a lengthy search as we didn’t want the
What kind of reaction have you had from your customers
financial commitment of a fully bespoke new build but it
about the move?
had to be quickly adaptable to meet our needs. We are excited about our final choice, the contractors are now
Most are excited and many say about time. They are
making the changes and we hope to be in the new building
looking forward to be invited to the new premises and I’m
in the next few weeks.
sure, when it is safe to do so, we’ll make a big ’splash’ about it. We want them to be part of our success and the
What additional services will you be able to offer when
even better service this move will facilitate will benefit all
you are in the new building?
our customers.
Post-pandemic, we are hoping to set up a Training
Do you see a time when you will outgrow your new
Academy and Knowledge Base. The good transport links;
premises?
the fact we’re in the middle of the UK and space in the new building will give us the opportunity to better showcase
It has taken us 10 years to 'outgrow' our current premises
and demonstrate products. We have an excellent
with the last three years being a bit of a squeeze! All
reputation for customer support and our product training
departments are expanding to meet the demand and
is second to none. We want to expand on this and we’re in
we’re moving into a building which should give us some
talks with some of our business partners and customers to
growing room. We thought we had the next 10 years
use our training facilities to showcase their products.
covered but with our current rate of growth who knows!
A lot of work activity can be done from home but we still need a hub and central location to be the focus of the business. Knowing everyone is part of the team is vital for company cohesion and only so much can be done via webinars. What are your company hopes for the future? Our motto is ‘for a safer world’; That now carries new poignancy and one we are committed to. We invest in our staff and want everyone who works for us to be part of our success story and engaged in the journey we’re on. We have exciting new products along the way that fit in with our ethos and the webeyeCMS platform is constantly improving with new features and benefits to meet the needs of security professionals. We are continuing to expand in the US and see potential growth in Europe and the rest of the world. Find out more about Webeye at www.webeyecms.com
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| Autumn 2020
37
GIANT STEPS
Emergency
Systems
Birmingham Met College and one in
(FESS) Apprenticeship Trailblazer. In
Oxford coming very soon. We now have
order to deliver high quality training,
over
we recruited five full-time tutors. All
programme with 16 who qualified over
were fully qualified engineers from the
the course of this year.
sector. In the last 18 months, BSIA's wholly own subsidiary, Skills for Security has gone from strength to strength, including opening a new training centre, increased apprentices and a new website.
It
and
is
Security
important
that
200
Apprentices
SECURITY OFFICER
who
APPRENTICESHIP
recent,
relevant
the
our
apprentices are learning from people have
on
and
extensive experience of the Fire & Security market. Additionally, it’s great to see people giving back to the industry they love! We have a brand new, purpose-built
We have been working with the security sector to create a Professional Security Officer Apprenticeship. For Scotland, Wales & Northern Ireland, this should be available this year and
training centre in Warrington with
we are looking at satellite training
numerous practical working stations
centres to deliver this. For England, we
Skills for Security in 2019, my main aim
and three classrooms for theory and
are part of the Trailblazer Group,
has been to raise the quality of our
hands-on technical classes. We have
where 40 leading companies have been
electronic
also added three satellite centres to our
involved to help develop both Level 2
organisation, which are EFT Systems,
and degree level apprenticeships, which
BY DAVID SCOTT
Since I became Managing Director of
security
programme
specifically in our delivery of the Fire,
38
Spectrum
| Autumn 2020
-
Skills for
Security
aim to promote the security sector as a
There is an opportunity here for the fire
As well as offering advice and courses
career of choice for those looking for a
and security sector to bring these
designed for anyone wishing to become
career in a diverse and robust sector.
talented young people into an ever
an apprentice in fire, emergency and
There are four different pathways
growing and diverse environment. With
security systems, team leadership and
within this: events, licenses to practice,
government incentives, a huge talent
customer service, the new website
CCTV operators and door supervisors.
pool out there and the potential for
The key worker status now held by
high-level qualifications, there has
offers accredited commercial technical
these roles mean they need the best
never been a better time to be or
training possible. We are also helping to
recruit an apprentice in the Fire &
upskill
security
Security industry. Studies show that
personnel with CPD qualifications
20% of economic recovery for a
throughout this year.
business is based on investments in
existing
physical
MINIMAL COVID IMPACT We expected to see a drop in
training
courses
and
continuing
professional development, both online and classroom based.
training and development. That is why the government are backing this so heavily!
recruitment during the lockdown, but we have enrolled 50 new apprentices
NEW CENTRE NEW WEBSITE
between April and August. Hopefully this is a sign that things will continue as
This month sees us launching our new
normal. We have 1.4 million young
website and a refreshed brand identity
people (16-19) leaving school in the UK
to reflect our status as the largest
this year, many who would normally go
supplier
security
Apprenticeships are a vital route into a
to College or University but 20% are
apprenticeships in the UK. We have
successful career in the security sector;
deferring their place as a result of
also relocated to Warrington to a new
at
COVID-19.
larger training centre, and the new
apprentices
website and brand identity
is the
England, we are leading the industry in
consolidation of our commitment to
online accredited training and we can
deliver on our promise of providing a
offer highly effective programs for
high
of
quality
fire
and
education
to
their
apprentices, and playing a crucial role in creating the skilled engineers needed within the industry. The new strapline, ‘tomorrow’s engineers, today’, has been created to reflect this aspiration.
present
we
have
enrolled
over
200
throughout
companies through a range of mixed delivery methods. I am really confident that our new identity and website is a positive reflection of our offer to apprentices and companies alike. www.skillsforsecurity.org.uk
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| Autumn 2020
39
Keeping you
informed The BSIA keeps you to date with industry news, updates on the work of the Association and the latest innovations of our members.
BSIA
Broadcast
Our monthly webinar and podcast series, featuring leading industry experts on hot topics of the day
BSIA
Connect
At the end of each month we update our members with a compendium of the work of the Association and latest news from the industry
BSIA
Spotlight
Thought leadership and opinion pieces from across the industry by our members and strategic partners
BSIA
Product
The lastest innovations and product launches communicated to you on the second week of each month
www.bsia.co.uk/news-and-insight
25 years of
Magenta Security
What more does the security industry
must not set up a new business without
need to do in its current landscape?
the proper licenses and insurance – every year people try, but they fail and
Despite our improvement and change
those
towards being a professional sector, we
disrepute. It is vital to understand the
do still have a long way to go. There are
fiscal and temporal investment needed
still too many cowboy firms and rogue operators dragging down our credibility, bringing us into disrepute and creating issues for those of us who do adhere to all the correct standards. Standards that include, above all else, the provision of a fairly paid, safe and secure working environment. Magenta Security celebrated their quarter century this as well as 20 years of BSIA membership. Abbey Petkar, Managing Director, talks about changes to the industry over the last 25 years
BY ADAM BAGGS
failures
bring
us
all
into
to succeed. How has being part of the BSIA helped you over the years? Being a part of the industry’s leading trade body has ensured we are part of a wider
family,
capable
of
making
changes that impact us all for the
I also firmly believe that we need to come together as one voice. Frankly,
better. Through trade associations we have a voice amongst our peers but also in the wider world, including client
there are too many niche sectors within
sectors and government. It is vital to be
our wider sector each clamouring for
a part of a successful trade association
attention. If we work together we can
as it drives the industry through
achieve more, something that was made
positive change and acts as a forum to
clear at the start of the COVID pandemic
share best practice and ensure key
when we weren’t even recognised as key
knowledge is available for all.
How has the industry changed over
workers by the government. Only by
the past 25 years?
acting together for the good of all were
Ultimately, through 25 years of growth
we able to make our case and change
and learning I have loved seeing my
that attitude.
industry develop and improve – as well
Do you have any advice for someone
huge pleasure to see others succeed
Fundamentally,
we
have
become
as my team and business. It gives me
significantly more professional during the last 25 years.
Standards have
improved, pay levels have improved
just starting out in security?
Through our ongoing CSR initiatives it
and our credibility as an industry continues
to
grow
and
gain
The
most
important
thing
and be a part of their story and growth.
is
to
momentum. Guards are no longer big
undertake research and understand the
guys in black jackets but professionally
industry. We are a 24/7/365 industry,
licensed individuals with the support
there is no down time. We work when
and weight of their employers and
others party, we work when others sleep
industry behind them. In years gone
and rest – newcomers need to be
by, security was a stop-gap job and a
prepared for that.
way to earn cash on the way to
professionalism means you cannot and
Our increased
is also a genuine pleasure to take the positive work we do in Magenta beyond our own business and share it with communities both local and far away. It helps me get up in the morning, it helps me support my staff and they in turn have helped Magenta go on to bigger and better things over many years of hard work and passion.
something better. Now it is a career path. Spectrum
| Autumn 2020
41
Latest
members
The BSIA would like to welcome the following members who joined the Association in the last quarter. We look forward to representing you.
nmcn is a people-focused business that works in partnership with its customers to deliver major built environment and critical national infrastructure projects across the UK.
STM Group was established in 2005 and has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.
Secure Empty Property offers a complete security and management service around empty properties. They understand the need to protect valuable property assets quickly and cost effectively.
G6 Global exists to create the best communications system for operational needs, having worked in almost every corner of the globe including Iraq, Afghanistan, Sierra Leone, Rwanda, Libya, USA, Germany and France.
Siteserv Recycling Limited is a family owned organisation, Its aim is to minimise costs, and divert material away from landfill, wherever possible.
Oakpark Security Systems Ltd is a leading supplier of business resilience and security solutions across East Anglia and the South Coast of England.
Oracle Security Services is a professional, innovative and vibrant security company based in London, providing professional, cost effective and comprehensive security services.
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Latest
members
Boundary specialise in intruder alarms and our aim is to take proven alarm technology and modernise it. A Boundary alarm is a tried and tested burglar detection methods combined with Internet of Things capabilities. SOLID Security Services is an organisation which prioritises their customer’s requests and pursues to meet and surpass all expectations.
Facewatch is one of the UK’s leading facial recognition companies. Facewatch’s cloudbased facial recognition security system safeguards businesses against crime.
EFT Systems is an integrated security manufacturer, designer, installer and maintainer which has become one of the leading providers of Life Safety and Security Systems across the UK.
Gryphon Safety & Security are one of the most trusted and professional suppliers of safety and security staff and training within the event industry.
County specialise in the areas of forfeiture of leases, removal of travellers, eviction of squatters, process serving, investigations and vacant building security.
Innovative Security Solutions is a security company based in Birmingham, offering complete security solutions to clients from a wide range of industry sectors.
Securitatem is forged from nearly 100 years collective experience in security and tempered in the world's most hostile environments.
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| Autumn 2020
43
www.bsia.co.uk/digital-voice