Corporate and Assessor Division

CORPORATE AND ASSESSOR DIVISIONS

The Corporate and Assessor Divisions (CAD) support the entire organisation and its external stakeholders.

Key responsibilities of the CAD include;

• Management of all aspects of the assessor cohort, • Management of the IT infrastructure and software of ACHS, • Management of ACHS finances, • Administration of the ACHS State Advisory

Committees (SACs), • Internal and external data reporting and analysis, • As well as the administration of the accreditation processes.

Assessor Division

The ACHS Assessor Division aims to provide and support a professional, contemporary and responsive cohort of trained Assessors to meet the varied needs of member organisations, and also to independently, effectively and comprehensively assess across a range of quality and safety Standards both domestically and internationally.

The Assessor Division aims to support this process and our valued assessor cohort with; competency-based induction and orientation programs, ongoing education, training and support, feedback from members and peers and regular communication, and collaborative opportunities to apply their collective learnings and knowledge. Our goal is to promote quality and safety in healthcare through vigorous accreditation assessment with an emphasis on ongoing improvement to support evaluation and positive outcomes.

Key Achievements

• In April 2020 ACHS was awarded a full four-year accreditation of its Assessor training programs (including induction / orientation, and ongoing training and development) against the ISQua

IEEA Guidelines and Standards for Assessor

Training Programs, with an overall score of 99%. • The Assessor Division conducted two Assessor

Competency Training programs for new assessors in both Australia and the Middle East and a refresher program for assessors in Hong Kong.

• Annual Training Forums were held for our Lead

Assessors and separately in each state for the broader assessor cohort.

• Regular virtual meetings were established with domestic and international assessors and have proven a valuable communication and learning resource.

• The ACHS assessor cohort comprises 241

Assessor in Australia (57 of whom are Lead

Assessors) and 72 internationally based

Assessors in Hong Kong and the Middle East.

Assessor Division

1

95% members satisfied or very satisfied that the experience and expertise of Assessors match their organisation.

297% of assessors and lead assessors attended required education.

3

95% of assessment reports completed within expected time frames.

Information Technology

1

99.7% uptime of external IT systems including ACHS Website, EAT, ART2, and PIRT.

299.9%

of data backups completed successfully. • Hardware and software upgraded to current technology and to support current accreditation products

Retiring Assessor Acknowledgements – 2019-20

Finance and Human Resources Administration Accreditation Administration Services

• Unqualified audit report received. • 7.4 years average length of service for employees. • All paper-based systems and processes replaced with electronic systems and processes.

Business Services

• 100% of data requests were accurate, provided within the requested timeframe and received no negative feedback. • 1-day average from date of request to date of provision of data reports. • 99% of criteria achieved the highest rating level with ACHS assessor training program re-accredited by IEEA to April 2024. • 94% of reports processed within expected timeframes. • 98% of new memberships processed within three days. • 97% of accreditation outcomes processed within two working days.