Recall Campaign FAQ

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RECALLCAMPAIGNFREQUENTLYASKEDQUESTIONS

1.Whatisarecallcampaign?

Therecallcampaignisaserviceinitiativeaimedtorectifyaspecificnon-conformityand preventanypotentialriskfortheuser,improvingthesafetylevelandreliabilityofthe productsinvolved.

2.Ismyproductinvolvedinthisrecallcampaign?

Youcaneasilycheckwhetheryourproductisinvolvedinanyrecallcampaign,byentering theserialnumberofyourproductintheserialnumberonlinecheckerat tesy.com/product-safety.Theserialnumberofyourproductisreportedontheproduct label(stickerattachedonthehousing),aswellinthewarrantycard.

3.WhatshouldIdoifmyproductbelongstotherecallcampaign?

Ifyourproductisinvolved,youarekindlyinvitedtofillyourdataattherelatedlink,then youshouldreceiveaconfirmationemailfromProduct.Safety@tesy.com,thatyourcase willbetakenonpriorityandyouwillbecontactedverysoonforthecorrectiveaction.

4.CanIcontinuetousemyproduct?

TESYstronglyrecommendstostopusingimmediatelyyourproduct,inordertoavoidany potentialsafetyrisk.

5.Isthereanyriskintheproductusage?

TESYidentifiedapotentialriskofelectricshock,whichmayoccurinsomespecific conditions,whentheinstallationrequirementsarenotfulfilledorfaultyelectricalsystem.

6.WhatdoesTESYrecallcampaignconsistof?

Thecampaignisareworkoperation,whichconsistsofreplacingasinglewirewithan improvedelectricalinsulation.

7.Isitmandatorytojointhisrecallcampaign?

Consideringthesafetynatureofthepreventivecampaign,itismandatorytoapply.

8.CanIdobymy-selftheoperationforeseenbythecampaign?

ThereworkoperationcanbeexecutedonlybyTESYauthorizedpartner.

Page1of2 www.tesy.com 48MadaraBlvd.,9700Shumen,Bulgaria Shumen.:+35954859-129;Sofia.:+3592902-66-66;

9.Whatdoesthisrecalloperationcost?

TherecallcampaigniscompletelyFREEOFCHARGEfortheendusers.

10.Howlongdoesthisreworktake?

Inoptimalconditions,thereworktakeslessthan10minutes.Forthispurposetheuseris kindlyinvitedtoensurefullavailabilityandeasyaccesstotheproduct,inordertooptimize theexecutiontime.

11.Willthewarrantyofmyproductbestillvalidaftettherecall?

Thewarrantyofyourproductwillcontinuetobeinforce.

12.DoIhavetosubmitanydocumentationfortherecall?

Nodocumentionisrequired,onlytheavailabilityoftheproduct.

Page2of2 www.tesy.com 48MadaraBlvd.,9700Shumen,Bulgaria Shumen.:+35954859-129;Sofia.:+3592902-66-66;

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