RECALL CAMPAIGN FREQUENTLY ASKED QUESTIONS
1. What is a recall campaign? The recall campaign is a service initiative aimed to rectify a specific non-conformity and prevent any potential risk for the user, improving the safety level and reliability of the products involved. 2. Is my product involved in this recall campaign? You can easily check whether your product is involved in any recall campaign, by entering the serial number of your product in the serial number online checker at tesy.com/product-safety. The serial number of your product is reported on the product label (sticker attached on the housing), as well in the warranty card. 3. What should I do if my product belongs to the recall campaign? If your product is involved, you are kindly invited to fill your data at the related link, then you should receive a confirmation email from Product.Safety@tesy.com, that your case will be taken on priority and you will be contacted very soon for the corrective action. 4. Can I continue to use my product? TESY strongly recommends to stop using immediately your product, in order to avoid any potential safety risk. 5. Is there any risk in the product usage? TESY identified a potential risk of electric shock, which may occur in some specific conditions, when the installation requirements are not fulfilled or faulty electrical system. 6. What does TESY recall campaign consist of? The campaign is a rework operation, which consists of replacing a single wire with an improved electrical insulation. 7. Is it mandatory to join this recall campaign? Considering the safety nature of the preventive campaign, it is mandatory to apply. 8. Can I do by my-self the operation foreseen by the campaign? The rework operation can be executed only by TESY authorized partner.
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