RECALLCAMPAIGNFREQUENTLYASKEDQUESTIONS
1.Whatisarecallcampaign?
Therecallcampaignisaserviceinitiativeaimedtorectifyaspecificnon-conformityand preventanypotentialriskfortheuser,improvingthesafetylevelandreliabilityofthe productsinvolved.
2.Ismyproductinvolvedinthisrecallcampaign?
Youcaneasilycheckwhetheryourproductisinvolvedinanyrecallcampaign,byentering theserialnumberofyourproductintheserialnumberonlinecheckerat tesy.com/product-safety.Theserialnumberofyourproductisreportedontheproduct label(stickerattachedonthehousing),aswellinthewarrantycard.
3.WhatshouldIdoifmyproductbelongstotherecallcampaign?
Ifyourproductisinvolved,youarekindlyinvitedtofillyourdataattherelatedlink,then youshouldreceiveaconfirmationemailfromProduct.Safety@tesy.com,thatyourcase willbetakenonpriorityandyouwillbecontactedverysoonforthecorrectiveaction.
4.CanIcontinuetousemyproduct?
TESYstronglyrecommendstostopusingimmediatelyyourproduct,inordertoavoidany potentialsafetyrisk.
5.Isthereanyriskintheproductusage?
TESYidentifiedapotentialriskofelectricshock,whichmayoccurinsomespecific conditions,whentheinstallationrequirementsarenotfulfilledorfaultyelectricalsystem.
6.WhatdoesTESYrecallcampaignconsistof?
Thecampaignisareworkoperation,whichconsistsofreplacingasinglewirewithan improvedelectricalinsulation.
7.Isitmandatorytojointhisrecallcampaign?
Consideringthesafetynatureofthepreventivecampaign,itismandatorytoapply.
8.CanIdobymy-selftheoperationforeseenbythecampaign?
ThereworkoperationcanbeexecutedonlybyTESYauthorizedpartner.
9.Whatdoesthisrecalloperationcost?
TherecallcampaigniscompletelyFREEOFCHARGEfortheendusers.
10.Howlongdoesthisreworktake?
Inoptimalconditions,thereworktakeslessthan10minutes.Forthispurposetheuseris kindlyinvitedtoensurefullavailabilityandeasyaccesstotheproduct,inordertooptimize theexecutiontime.
11.Willthewarrantyofmyproductbestillvalidaftettherecall?
Thewarrantyofyourproductwillcontinuetobeinforce.
12.DoIhavetosubmitanydocumentationfortherecall?
Nodocumentionisrequired,onlytheavailabilityoftheproduct.