Special WTM Africa 2015 edition

R E S P O N S I B L E

Special WTM AFRICA 2015 edition

be the difference

Celebrating the

Champions of responsible tourism •

Responsible Tourism in Destinations Conference

•

WTM Africa responsible tourism programme

•

African Responsible Tourism Awards

w w w. re s p o n s i b l e t rave l l e r. c o. z a

responsible travel responsible travel

©Harry Stone with Marine Dynamics

“I met one of my favourite White Sharks in 2007, a young, 2m long female we named Nemo. She arrived with very bad injuries, missing her left pectoral fin and had a dorsal fin sliced in half, possibly from encountering a longliner. She seemed so fragile.

In 2011, I couldn’t believe my eyes when Nemo reappeared measuring over 4m in length!

She had put on a good couple hundred kilos. We managed to deploy a satellite tag on her which recorded an epic migration - in just two months from leaving Gansbaai, Nemo was hanging about off the Madagascan coastline!”

Alison Towner | Marine Biologist, Marine Dynamics

www.discoverctwc.co.za discoverctwc @discoverctwc discoverctwc #discoverctwc

Comment Welcome to a very special edition of Responsible Traveller.

This edition is about celebrating champions...

The champions of responsible tourism in Africa - and no better way to do that than by highlighting all aspects of responsible tourism at WTM Africa, the Responsible Tourism in Destinations Cape Town Conference that precedes it and the inaugural African Responsible Tourism Awards. We profile speakers and panelists, programmes and topics of discussion as well as the complete Long List of nominees for the African Responsible Tourism Awards... and the winners!

Responsible Traveller digital mag has the privilige of being a media partner for both events, and compiling this edition has made me exceptionally proud to be part of this change for good within the tourism industry . I am honoured to be able to learn from the best and look forward sharing this in the next edition. But for now, journey with me across Africa as we take a peek at some of the initiatives of the tourism businesses on the Long List - from champions of conservation, poverty reduction and resource management to responsible tourism destinations and those who blog about it.

But as I have said on numerous occasions, the responsibility of being a responsible traveller lies ultimately with the person travelling and the choices they make. It’s about choosing to not waste water, to switch off when you leave the room, to stay, shop, experience and eat local... thereby providing employment and contributing to the local economy. By choosing to have conversations with locals and experiencing the ‘real’ destination, you add value and return home with irreplaceable memories.

Enjoy the read… and be the difference.

tessa Magazine Information Special WTM AFRICA 2015 edition Editor Tessa Buhrmann Cell: 083 603 9000 tessa@responsibletraveller.co.za Design & Layout Michele Mayer Cell: 082 934 6940 creativelink@mweb.co.za Advertising & editorial enquiries info@responsibletraveller.co.za Digital Subscriptions info@responsibletraveller www.responsibletraveller.co.za

Responsible Traveller Published by Spotted Mongoose Media CC (CK 2008/178482/23) Contact Details P.O. Box 3, Gillitts 3603 KwaZulu-Natal South Africa Tel: +27 31 7674022 Fax: +27 86 542 9615 Publication details Responsible Traveller DIGITAL is published bi-monthly

Cover Image: Ibo Island town scene pic - Ibo Island Lodge ©

Disclaimer Responsible Traveller is published by Spotted Mongoose Media CC. The information provided and the opinions expressed in this publication are done so in good faith and while every effort has been made to ensure the accuracy of its contents, neither the managing editor nor the publisher can be held responsible for any omissions or errors; or for any misfortune, injury or damages that may arise. All rights are reserved and no material from this magazine may be reproduced without the written consent of the publishers.

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Contents Awareness: Comment

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Being a Responsible Traveller 07 Responsible Tourism in Destinations 11 Conference

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Responsible Tourism at WTM Africa

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African Responsible Tourism Awards 25

Destinations: Experience Thainess

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Adventures & Activities:

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Conservation Internships and Volunteering Experiences 72 Table Mountain’s commitment to responsible tourism 74

News:

Vineyard Hotel awarded Fair Trade Tourism certification

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Upgrades and improvements at the Sandton Indaba 76 Advanced anti-poaching techniques...

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www.responsibletraveller.co.za 04 responsible traveller

Your Holiday needn’t cost the earth: By choosing a Fair Trade Tourism certified business, you’re guaranteed a holiday experience that positively impacts employees, the community and the environment. So next time you are planning your holiday, look out for our striking label as a sign that the business has been certified by Fair Trade Tourism and is adhering to our strict standard.

You’ll leave not only relaxed and recharged, but feeling fulfilled and rewarded too.

For more information about Fair Trade Tourism; FTT certified businesses & how to become certified, please visit our website www.fairtrade.travel

Being a

Responsible Traveller

Responsible travel is a way of enjoying the many sights, experiences and memories of the destination you have chosen. It ensures that visitors and local communities alike share the benefits of tourism and travel equally, and it promotes greater understanding of and appreciation for fair and equitable business practice. Responsible travel is about putting back into travel what you get from it, and here are a few considerations that you could make when next you travel.

• Ask to see your tour operator's responsible travel policy.

• Ask to see the environmental policy of the accommodation establishment that you have selected – don’t be fooled by vague and unsubstantiated claims.

• Help the local economy by buying local produce in preference to imported goods.

• Ask your tour operator to establish the extent to which local communities enjoy benefits from your economic spend during your stay at a location.

• If bargaining to buy an item, bear in mind that a small amount to you could be extremely important to the seller – be realistic and fair.

• Realise that often the people in the country you are visiting have different time concepts, values and thought patterns from your own, this does not make them inferior, only different.

• Cultivate the habit of asking questions and discover the pleasure that you can enjoy by seeing a different way of life through others eyes.

• Use public transport, hire a bike or walk where convenient – you'll meet local people and get to know the place far better – always be safe and considerate.

• Use water sparingly – it is precious inmany countries and the local people may not have sufficient clean water – challenge any wasteful practice at your hotel or lodge.

• Switch Something Off – whenever you leave your room, switch unnecessary lights and equipment off and play your part in reducing greenhouse emissions.

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• Don't discard litter when visiting outof-the-way places and attractions, take it with you and dispose of it at your hotel or lodge. Waste disposal is often a major problem at outlying attractions and sites and it leads to litter and unhealthy environments for locals.

• Respect local cultures, traditions and holy places. For example, ask permission before you photograph local people – in some countries it can cause offence.

• Learn more about the cultural experiences that you are exposed to – avoid ‘sound-byte’ tourism and encourage tour operators to provide more insight into the dances, songs and traditionalexperiences that they present to you.

• Do not buy products made from endangered species, hard woods, shells from beach traders, or ancient artefacts (which have probably beenstolen). When visiting gift and curio shops, be aware of the source of the products on sale and if in doubt, don’t buy.

• Read up on the countries you plan to visit – the welcome will be warmer if you take an interest and speak even a few words of the local language.

• When you get home drop your tour operator a note to let them know how you got on.

Essentials: www.heritagesa.co.za www.fairtrade.travel www.trees.co.za www.rhinoafrica.com

RT

On your next holiday, consider the road less travelled..

Being a Responsible Traveller

Travelling can be stressful at most times, but responsible travel choices are a way of ensuring that your travels don’t stress the environment or host communities.

By choosing to be a responsible traveller, you are contributing to the sustainable future of Africa and to the long-term development of your host destination.

Next time you travel, select properties and facilities that have been independently certified on their social, cultural and environmental performance.

GreenLine is South Africa’s leading responsible tourism certification programme for accommodation facilities and our members are independently monitored to ensure that they meet the highest standard of responsible business practice in an effort to ensure that tourism benefits all.

learn more about your

destination, its people and cultures.

respect the dignity of others and ask before taking photo’s

dress appropriately, particularly at religious or cultural sites

dispose of your waste responsibly - recycle where possible

minimise your use of water and electricity

support local tour guides where available

don’t buy goods made from endangered or threatened species

support local entrepreneurs, crafters and curio shops

avoid giving cash donations - rather become involved or give in-kind Take only pictures, leave only footprints!

For more information on how you can be more responsible about your travel choices, visit www.greenline-rt.com today and help us make southern Africa the most responsible destination globally.

The Heritage Environmental Management Company tel: +27 012 667 6658 fax: +27 086 610 7120 e: info@heritagesa.co.za web: www.greenline-rt.com

Image ourtesy of Cape Town Tourism ©

Responsible Tourism in Destinations Conference A core theme and focus for this year’s Responsible Tourism In Destinations Conference (RTD 11) is responsible tourism and how the travel industry can help improve the impact their sectors have on social development and improvement within their country, on their continent and globally. The conference presents an opportunity to reflect on what has been achieved in Cape Town, South Africa and elsewhere around the world, to document good practices applied by different producer groups, and set the agenda for change for the next 10 years. ,

CONFERENCE CO-CHAIR PROFILES: PROF HAROLD GOODWIN • International Centre for Responsible Tourism (ICRT), UK Dr Harold Goodwin has worked on 4 continents with local communities, their governments and the inbound and outbound tourism industry.

Harold is Professor of Responsible Tourism Management at Leeds Metropolitan University where he teaches and researches in the International Centre of Events, Tourism and Hospitality in the School of Events, Tourism and Hospitality. Harold researches on tourism, local economic development and poverty reduction, conservation and responsible tourism and teaches Masters and PhD students. as well as the industry, local communities, governments, and conservationists. Harold also undertakes consultancy and evaluations for companies, NGOs, governments, and international organisations.

Harold founded the ICRTD series of International Conferences on Responsible Tourism in Destinations in 2002, he co-chairs the conferences with the local host organisation.

He is also a Director of the International Centre for Responsible Tourism which he founded in 2002 and which promotes the principles of the Cape Town Declaration. responsible traveller 09

HEIDI VAN DER WATT • Better Tourism Africa, Cape Town,SA Heidi is the founder of Better Tourism Africa (formerly the International Centre for Responsible Tourism – South Africa) and EDGE Tourism Solutions that is based in South Africa.

Much of her work over the last two decades has been in regional and local economic development in developing countries – places where tourism can play a significant role in improving quality of life and safeguarding the environment.

Apart from projects in Southern Africa, Heidi has worked on tourism projects in other parts of Africa, India and Russia.

Heidi has helped shape South Africa’s vision as a responsible tourism destination. She developed the National Strategy for Responsible Tourism for the Department of Tourism, played a key role in the development of the Responsible Tourism Guidelines, and managed the development of Cape Town’s Responsible Tourism Policy and Action Plan and the national Minimum Standard for Responsible Tourism.

Heidi holds leadership positions in a number of African organisations, including the Sustainable Tourism Certification Alliance Africa and the Sustainable Tourism Partnership Programme. She is also a member of the WTM Responsible Tourism Advisory Panel and Director of the Global Sustainable Tourism Council.

ANTON GROENEWALD • Executive Director: Tourism, Events & Economic Development, City of Cape Town, SA Anton is currently the Executive Director of Tourism, Events and Economic Development in the City of Cape Town. This portfolio includes Tourism, Events, Film, Arts and Culture, Economic Development, World Design Capital 2014, Cape Town Stadium and Strategic Assets. His key role is to provide institutional direction for the drafting implementing and management of strategy to deliver Cape Town as a global brand and destination through this portfolio.

He is also a former Director, Chief Director and Acting Deputy Director-General of Policy and Strategy in the Department of the Premier of the Western Cape Government from 2006 to 2012. He studied at the universities of Cape Town, Stellenbosch and UNISA. The fields of study included majors in Economics, Applied Economics and Economic History. His post graduate work focussed on Business, Economics and Economic Policy. His personal Interests include cycling, mountain biking, and really bad golf.

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KEYNOTE SPEAKER PROFILES: PROF HAROLD GOODWIN • International Centre for Responsible Tourism (ICRT), UK TIM WILLIAMSON • Director, responsibletravel.com, UK Tim Williamson is Director of Marketing and Content at Responsible Travel, the world’s leading online travel agency for responsible travel. As a former Tui Travel customer director and CEO of The Travel Department in Ireland, he has 18 years of commercial travel experience. Williamson chaired the Sustainable Tourism Committee for ABTA, the UK’s largest travel association, and also co-founded a venture connecting businesses in the UK and Swaziland, where he spent time volunteering with his family.

Tim is quoted as saying “I’m a great believer in the benefits that tourism – when done thoughtfully – can bring to destinations and communities. My work in responsible tourism with ABTA and on the ground in Africa has shown me just that.”

MATTHIAS LEISINGER • Vice President of Corporate Responsibility, KUONI, Switzerland Having been born and growing up in the Swiss alpine town of Davos, Matthias Leisinger was acquainted with the tourism sector at an early age. After attending local high school he went on to study geography, history and political science at the University of Zurich and at Rouen University in France. Between 2007 and 2010 he also earned an MBA in sustainability management from Lüneburg University’s Center for Sustainability Management in parallel with his professional work.

Matthias Leisinger has been with Kuoni since 2003. He initially served as a project manager in the Environmental Affairs unit of Kuoni Switzerland, which was later restructured to a Group-level function. He was appointed Vice-President of Corporate Responsibility for the Kuoni Group on 1 July 2008.Matthias Leisinger is also a member of the advisory boards of the Swiss Import Promotion Programme (SIPPO) and of Swisscontact, and has been chairman of “The Code”, an organization which fights the sexual exploitation of children in the tourism sector, since 2010.

ADAMA BAH • Association of Small Scale Enterprises in Tourism, The Gambia As a founder of the Association of Small Scale Enterprises in Tourism (ASSET) and the International Centre for Responsible TourismWest Africa, Adama has worked for over 20 years to bring together different stakeholder groups in the Gambia to work together and increase the benefits of tourism to local people and the environment.

ASSET was established in April 2000 in order to bring together, advocate for, and promote a large number of small enterprises that were active in the Gambian tourism industry. Through their relationship with the ICRT, ASSET was able to secure funding and support to organise the informal sector, build its capacity and to improve the earnings of poor producer groups. It is also a leading player in the Gambian Responsible Tourism Partnership programme.In 2004 Adama won the international First Choice Responsible Tourism Award as the person who contributed most significantly to responsible tourism. Until 2013 he has been the project coordinator of The Travel Foundation for The Gambia. Adama also co-founded the Institute of Travel and Tourism of the Gambia and has been its chairman since it was founded in 2008. responsible traveller 11

PANELIST PROFILES: Panel 1: Tourism by design SAMANTHA ANNANDALE • General Manager, Hotel Verde, Cape Town, SA Samantha Annandale has 23 years’ experience in the tourism industry and is General Manager of Africa’s greenest hotel, Hotel Verde. She is tuned into the rapid changes, trends, future legislation and need for innovation that shape the tourism and hospitality industry. During her tenure with Hotel Verde, the hotel has been certified LEED Platinum and Heritage Platinum. Awards include an international award at Internorga in Hamburg, World Responsible Travel Award for Best City Hotel, a Lilizela Award for Overall Environmental Management System and an Eco-Logic Award for Water Conservation.

LEE-HENDOR RUITERS • Snr. Project Manager, National Cleaner Production Centre, SA Lee-Hendor is Senior Project Manager in the Cape Town office of the National Cleaner Production Centre of South Africa (NCPC-SA).

The tourism and hospitality sector was not previously serviced by the NCPC-SA and Lee-Hendor has been responsible for forging relationships on a national and regional level to introduce and implement the concept and methodologies of resource efficiency to this non-manufacturing sector.

Prior to joining NCPC-SA, Lee-Hendor worked in enterprise development at the Centre for Scientific and Industrial Research.

Other positions he has held include local economic development positions at both the Western Cape Department of Economic Development and Tourism and the Theewaterskloof Municipality. In these positions he dealt with various tourism-related projects and served on the Overberg Tourism board.

Lee-Hendor has a Bachelor of Arts in Development and Environmental Studies, and also completed his BPhil degree in Sustainable Development Planning with the Sustainability Institute at the University of Stellenbosch. He is currently completing a Masters in Development Finance at the University of Stellenbosch Business School.

GLENN PHILLIPS • Managing Executive: Tourism & Marketing, SANParks, SA Mr Phillips joined SANParks as Director: Tourism in September 2002. He was employed on a five year Fixed Term Contract which has since been renewed on two occasions. He currently holds the position of Managing Executive: Tourism Development and Marketing (this after the incorporation of the PPP unit into the Tourism Unit in 2004).

Mr Phillips has a Certificate in Hotel Management from The Johannesburg Hotel School (now the University Of Johannesburg School Of Hospitality). He has spent his entire career in the tourism and hospitality business. He has worked in both the hotel and game lodge sector and has held senior management positions in several properties in South Africa, Botswana and Tanzania. He has been instrumental in setting the Responsible Tourism Agenda in SANParks.

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JUSTIN HAWES • CEO, Scan Display, SA Justin Hawes is a Chartered Accountant with a BCom, BAcc and H Dip Tax from Wits University, Johannesburg, South Africa. He has been MD of exhibition, events and display company, Scan Display Solutions (Pty) Ltd, since its formation in 1996.

In 2009 Justin established the Event Greening Forum (EGF), a non-profit initiative aimed at promoting sustainability in the South African events industry. He is currently the Chairperson for the EGF. Justin has also served on the Executive Committee of the Exhibition and Event Association of Southern Africa (EXSA) for six years. He was the Association’s Chairman in 2005 and Vice Chairman from 2002 to 2004. In 2011 Justin was voted on to the marketing committee for the International Federation of Exhibition and Event Services (IFES), and in 2012 he was voted IFES Treasurer. He is the first African to be on the IFES Board. Justin was a Boss of The Year Awards finalist in 2011, and an Entrepreneur of the Year Finalist in 2012.

Panel 2: Responsible tourism in marketing TIM WILLIAMSON • Director, responsibletravel.com, UK MATTHIAS LEISINGER • Vice President of Corporate Responsibility, KUONI, Switzerland SABINE LEHMAN • CEO, Table Mountain Aerial Cableway Company, Cape Town, SA Sabine Lehmann, a born and bred Capetonian, has been the Managing Director of Table Mountain Cableway for the past 8 years. In her capacity as MD she manages an attraction that welcomes more than 900 000 visitors a year and employs 150 full time and 100 contract staff. She considers herself very privileged to have, a ‘view with an office’.

Sabine championed and led the successful campaign to have Table Mountain nominated as a New7Wonder of Nature. She is also proud of the fact that her company is considered a leader in responsible tourism. She served on the Board of Cape Town Tourism for 6 years, 2 of which she acted as chairman. Sabine also serves on the Board of the Groot Constantia Trust.

She started off in the tourism industry working as a tour guide whilst completing her BSC Logopaedics (Speech Therapy) degree and later augmented this degree with an MBA from UCT. She is currently completing her Masters degree in Futures Studies at the University of Stellenbosch Business School.

She is a passionate believer in the art and science of managing attractions and to this end has founded and chairs the Attractions Africa conference to share best practice and knowledge within the industry. In her free time, Sabine and her husband like to mountain bike, walk their Ridgeback on the slopes of Table Mountain and share long meals with friends and family. Time off in the city is spent engaging in the many cultural offerings of Cape Town, week-ends away are spent in the Karoo if possible.

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AFZAAL MAUTHOR • CEO, Inspired Escapes, UK I am founder and Head of Inspiration at Inspired Escapes and Founder of The Philanthropy Club London.

Considered a ‘mad scientist’ in the entrepreneurial and philanthropy space. A serial travel entrepreneur, philanthropist and a catalyst for emerging philanthropists in the city of London. In 2005 I founded and ran The Great Projects (www.thegreatprojects.com) where I won several awards in responsible tourism when we used volunteer travellers to fund the world’s first eye cataract operation on a blind orang-utan and voted the Guardian newspaper (UK leading paper) most innovative eco initiative for our unique technological twist on gorilla conservation in Uganda. Founded the Institute of Primate Tourism with Uni of Roehampton, London.Won the world’s first travel hackathon to build a travel tech company in 48 hours and incubated the tech start up at Lastminute.com.

Founded The Philanthropy Club (www.thephilanthropyclub.com) inspiring early career philanthropy among City professionals in the City of London. Founded Inspired Escapes (www.inspiredescapes. com) in 2013 which was a mad combination of adventure, philanthropy, and the first tour operator to have a charitable fundraising technology built into its travel booking platform. Ideated and launched in February 2015, the Inspired 50 a network of adventure philanthropists from the City (www. inspired50.com). Watch this space for my latest travel invention focussed on a trending mindset in travel resulting in a disruptive way of local wealth and opportunity distribution. Coming to a city near you. “Don’t stop me now... I’m having such a good time” being a mad scientist in my world.

Panel 3: Inclusive tourism HEIDI VAN DER WATT • Better Tourism Africa, Cape Town, SA ADAMA BAH • Association of Small Scale Enterprises in Tourism, The Gambia

PAUL MIEDEMA • Director, Calabash Tours, SA Paul is the co-founder of Calabash Tours, a commercial venture with a strong social agenda and a particular focus on poverty reduction in the urban townships of Port Elizabeth. He also founded the Calabash Trust in 2000, developmental NGO focusing on education issues that uses travel philanthropy as a method of funding.

Calabash Tours has been at the forefront of innovative, “pro poor” and sustainable tourism practice in South Africa. Calabash Tours specializes in ethical volunteer travel for individuals, international schools and universities. In 2004, the company won the World Responsible Tourism Awards at WTM. The company has numerous products accredited with Fair Trade Tourism. The Calabash Tours model has often been studied, used as a case study and has been shared wherever possible.

Paul has extensive experience in product development that serves poor communities as well as taking innovative products into the market. He also works as a tourism consultant in the area of heritage, sustainable tourism and volunteer tourism. He has spoken on numerous panels, at conferences and workshops around his practical experiences of using tourism as a development tool in poor communities. Paul is passionate about transforming the tourism industry into an industry that truly creates “better places for people to live in, and visit”.

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MANISHA PANDE • Director & General Manager, Villageways, India Manisha is one of the founders of Village Ways India, an initiative she started in 2005 with her husband and friends in Binsar in the Himalayan foothills, mainly to stop the increasing depopulation in local, rural communities as villagers left to find work in towns and cities. This first project established a much-needed new income stream through community-owned tourism.

Manisha moved from a background in fashion and textile design to help run the family hotel within the Binsar Wildlife Sanctuary in Uttarakhand, India. Over the years, she has begun to better understand how to work with the village communities, and has combined this knowledge and her creative skills to bring remote tourism to the international market and promote community-based stays in the states of Uttarakhand, Rajasthan, Kerala, Karnataka and Madhya Pradesh. A roll-out of further community tourism enterprises is planned for the coming years.

Review: A Decade of Responsible Tourism in Cape Town NOMBULELO MKEFA • Director: Tourism, City of Cape Town As the Director: Tourism at the City of Cape Town, Nombulelo leads the city’s mandate for local tourism that encompasses not only the city’s strategic partnerships for marketing initiatives and for visitor services, but also destination management in ensuring that Cape Town can and is ready to receive visitors.

With her vast experience in community-based tourism and local government, Nombulelo has a vision to lead Cape Town in becoming a responsible tourism destination. In pursuit of that the culmination of the 1st International Conference on Responsible Tourism in 2002 was a destination milestone. The City of Cape Town has also developed and adopted a Responsible Tourism Policy and Action Plan to guide implementation of Responsible Tourism in the destination. In 2004 her work on community-based tourism development won the city an Impumelelo Award (Silver) that recognizes excellence and innovative work in the public sector. In the same year the city adopted the Tourism Development Framework.

Image ourtesy of City Sightseeing Bus Company ©

The City of Cape Town also gained recognition in 2009 by being awarded Best Destination by Virgin Holidays’ Responsible Tourism Awards at World Travel Market in London. Nombulelo serves as a Director on the Board of the District Six Museum Foundation.

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RTD 11: PROGRAMME

(correct at time of publication)

Conference Co-Chairs PROF HAROLD GOODWIN • International Centre for Responsible Tourism (ICRT), UK HEIDI VAN DER WATT • Better Tourism Africa, Cape Town, SA ANTON GROENEWALD • Executive Director: Tourism, Events & Economic Development, City of Cape Town, SA

Tuesday 14th April 2015 08:00 – 09:00

Registration

09:00 – 10:00

Welcome and Opening

10:00 – 10:30

Keynote Speaker 1 PROF HAROLD GOODWIN • Manchester Metropolitan University and ICRT, UK

10:30 – 11:00 Keynote Speaker 2 TIM WILLIAMSON • Director, responsibletravel.com, UK 11:00 – 11:30 Coffee 11:30 – 13:00 Panel 1 • Tourism by design

Four presentations followed by panel discussion and questions from the floor SAMANTHA ANNANDALE • General Manager, Hotel Verde, Cape Town, SA

LEE HENDOR RUITERS • Snr. Project Manager, National Cleaner Production Centre, SA GLENN PHILLIPS • Managing Executive: Tourism & Marketing, SANParks, SA JUSTIN HAWES • CEO, Scan Display, SA 13:00 - 14:00

Networking Lunch

14:00 – 14:30 Keynote Speaker 3 MATTHIAS LEISINGER • Vice President of Corporate Social Responsibility, KUONI, Switzerland 14:30 – 15:30 Panel 2 • Responsible tourism in marketing

Four presentations followed by panel discussion and questions from the floor SABINE LEHMAN • CEO, Table Mountain Aerial Cableway Company, Cape Town, SA TIM WILLIAMSON • Director, responsibletravel.com, UK AFZAAL MAUTHOR • CEO, Inspired Escapes, UK DAWN ROBERTSON • CEO, Gauteng Tourism Authority, SA 15:30 – 16:00 Coffee 16:00 – 16:30 Keynote 4 ADAMA BAH • Association of Small Scale Enterprises in Tourism, The Gambia 16:30 – 17:30 Panel 3 • Inclusive tourism

Three presentations followed by panel discussion and questions from the floor MANISHA PANDE • Director & General Manager, Villageways, India

HEIDI VAN DER WATT • Director, Better Tourism Africa, SA PAUL MEDIEMA • Director,Calabash Tours, SA

17:30 Close

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Image ourtesy of Cape Town Tourism ©

Wednesday 15th April 2015 09:00 – 09:30 Review of the first day – the key questions and issues emerging 9:30 – 10:15 A decade of Responsible Tourism in Cape Town NOMBULELO MKEFA • City of Cape Town 10:15 – 10:30 Briefing: A user’s guide to realising responsible tourism in destinations HAROLD GOODWIN • Manchester Metropolitan University and ICRT, UK ANTON GROENEWALD • Executive Director: Tourism, Events and EconomicDevelopment,

City of Cape Town, SA 10:30 – 13:00 Taking Responsibility

Producer group working session 1 • using tourism to make African destinations

better places to live in 13:00 – 14:00 Networking lunch 14:00 – 15:30 Taking Responsibility

Producer group working session 2 • solutions to overcoming challenges 15:30 – 16:00 Coffee 16:00 – 17:00 Working group feedback Accommodation

Transport and tour operators

Attractions and activities

Destination and sector organisations 17:00 – 18:00 Closing Statements 18:00

Conference closes

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SUSTAINABILITY ACTIONS AT #RTDCAPETOWN Speaker accommodation: Hotel Verde - LEED Platinum and Heritage Environmental Rating Programme Certified hotel Speaker transport: AVIS - CarbonNeutral® certified Conference bags: Reusable high quality shoppers sponsored by V & A Waterfront Speaker gifts: Hand-made items sourced from different parts South Africa Lanyards: Sourced from enterprise development initiative Conference programme: Printing minimised through use of mobile conference application Waste minimisation: • comprehensive waste management and recycling practices by the CTICC • green conferencing package (no plastic water bottles) • collection of delegate name badge pouches

,

Delegate involvement: • Collection of earth pledges • Responsible travel tips on-screen • Responsible accommodation options provided on website Energy efficiency and offsetting: • Comprehensive energy efficiency measures, monitoring and reporting by the CTICC • Calculation and offsetting of energy footprint of conference through ImpactChoice • Calculation of delegate travel footprint and sponsorship of trees planted at underprivileged

schools within Cape Town through GreenPop

Image ourtesy of CTICC ©

Empowerment: • Free conference passes to tertiary students, lecturers and emerging tourism businesses • Legacy fund to small businesses to implement responsible tourism

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Cape Town International Convention Centre

AWARDED

World Responsible Tourism Awards l World Travel Market 2014

HOTEL VERDE IS AFRICA’S GREENEST HOTEL The place where luxury and sustainability meet.

Situated just 400m from Cape Town International Airport, we offer carbon neutral accommodation and conferencing in a luxurious and sustainable setting. You too can play your part for the environment just by staying in our world-class hotel.

Passionate, friendly & helpful staff

Contemporary restaurant & bar

Free business centre

145 luxury rooms

Breakfast from 4:30 am

7 state-of-the-art conferencing facilities

Free airport shuttles & two daily shuttles to Cape Town CBD

A la carte lunch & dinner

Indoor power-generating gym facilities

Free Wi-Fi

24 hr room service

Outdoor gym facilities, running trail & eco pool

Book now for your luxurious carbon neutral experience

reservations@hotelverde.com | +27 (0) 21 380 5500 | www.hotelverde.com 15 MICHIGAN STREET, CAPE TOWN INTERNATIONAL AIRPORT, SOUTH AFRICA

Image ourtesy of Grootbos Foundation ©

Growing the Future - Grootbos Foundation

WTM® Africa Responsible Tourism Programme The WTM® Africa Responsible Tourism Programme, brought together by Professor Harold Goodwin with a panel of local and international speakers, discuss why Responsible Tourism matters and why it makes business sense. The Responsible Tourism Programme will includes a session which focuses on how resource efficiency cuts costs and improves the bottom line, as well as being good for the environment. The panellists share their experience of reducing the carbon and water intensity of their businesses and reflect on the financial and environmental benefits.

Panel 1 : Why Responsible Tourism Matters Responsible Tourism has been at the heart of South Africa’s tourism policy since 1996 and it has contributed significantly to the growth or Responsible Tourism internationally following the Cape Town Conference on Responsible Tourism in Destinations. World Travel Market uses this definition for its programme now across four shows. Your panel, which includes two international Responsible Tourism award winners will talk about why Responsible Tourism matters and about why it makes business sense.

Chair:

PROF HAROLD GOODWIN • International Centre for Responsible Tourism (ICRT), UK

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Panelists: PAUL MIEDEMA • Calabash Tours LARA MOSTERT • SAASA Since the first SAASA sanctuary (Monkeyland) opened in 1998/ Lara has been encouraging tourists not to engage in wildlife interaction – the pet-play-and-pay industry - which is unfortunately popular in South Africa.

Lara is a seasoned conservationist and animal rights ambassador, who has spent her early years swimming against the eco-tourism stream – she does not tolerate green-washing. Her conservation and animal advocacy has been so far advanced that people had difficulty relating to her ideals and beliefs, the same ideals and beliefs that today are becoming the market norms.

JULIE CHEETHAM • Grootbos Foundation Julie joined the Grootbos Foundation in 2014 after more than 15 years in the corporate world. She holds a B.Com, Economics, certifications in Finance, and is a Six Sigma Black Belt. She has worked across financial services, consulting and manufacturing sectors, with companies such as Standard Bank, Distell, and the National Australia Bank.

Julie has developed key expertise in strategic business transformation and programme leadership. Her passion for community development and empowerment of women led her to initiate the award-winning NAB Corporate Centre community programme in 2009. She recently joined the Grootbos Foundation team to bring together her passions for commerce and sustainable development.

LEÁN TEREBLANCHE • Grootbos Foundation Leán Terblanche is Director of the Grootbos Foundation and advises Grootbos Private Nature Reserve on sustainable tourism practices.

Grootbos is an award-winning world leader in responsible tourism, renowned for its philosophy of investing in commerce, culture, conservation and community.

Leán has been with Grootbos and involved in the non-profit sector for 7 years, with areas of expertise in community capacity development, programme design, fundraising and public private partnerships. She obtained her BA Humanities as well as a Post Graduate Diploma in Marketing Management at the University of Stellenbosch. She ran the Football Foundation of South Africa from its inception in 2008 until 2014 when the organisation merged with the Grootbos Foundation.

She has worked with and serves on the board of a number of local and international charities. Her projects have received several nominations and awards in the development sector.

Panel 2 : Resource Efficiency: Good for the Environment and the

Bottom Line Resource efficiency cuts costs and improves the bottom line, as well as being good for the environment. The panellists will share their experience of reducing the carbon and water intensity of their businesses and at the financial and environmental benefits of doing so. responsible traveller 21

Chair:

PROF HAROLD GOODWIN • International Centre for Responsible Tourism (ICRT), UK

Panelists: LEE-HENDOR RUITERS • National Cleaner Production Centre, SA COLIN DEVENISH • V&A Waterfront Colin Devenish is the Executive Manager of Operations at the V&A Waterfront, one of South Africa’s most iconic and visited destinations in Cape Town. Colin joined the V&A Waterfront in 2008 and is responsible for Safety, Security, Cleaning and All Technical Services. He also chairs the V&A Waterfront’s Sustainability Committee and under his guidance the Waterfront achieved a Gold rating on the Heritage Environmental System as well as two awards for energy efficiency – the commercial category for Eskom’s ETA Awards and the Energy Efficiency Forum Award supported by the City of Cape Town.

A qualified electrical engineer, Colin graduated with an MBA from the Natal University in 2002. He has over 14 years of property-related experience and 12 years’ experience in the mining industry. Prior to joining the V&A Waterfront, Colin was employed by Old Mutual Property (OMP) and was responsible for all facilities and technical services; a portfolio worth approximately R23 billion.

ANDRÉ HARMS • Ecolution Consulting André is an electro-mechanical engineer, Green Star accredited professional as well as a Qualified Commissioning Process Provider.

In 2011, André founded Ecolution Consulting, a consultancy practice specialized in sustainability and green building design & construction.

He’s responsible for the success of Hotel Verde, Africa’s greenest hotel, for which he conceptualised and coordinated the whole sustainability project. The hotel was the first one in Africa to earn prestigious Platinum LEED certification for New Construction, and won also several international awards such as the Eco-Logic awards (twice, in 2013 for Water Saving and 2014 for Energy Saving) and the Internorga Award (in 2014, in the Trendsetter category). Previous to that project, André spent 14 months in Antarctica as mechanical engineer and team leader of the South African National Antarctic Expedition’s overwintering team.

CHRIS GODENIR • General Manager, Peninsula All-suite Hotel, Cape Town, SA Chris Is the General Manager at The Peninsula All Suit Hotel Cape Town, where he has worked for the past 10 years. He entered the Hotel Industry in the late ’70’s as a trainee at the Carlton Hotel, Johannesburg and has been pioneering change in the Hospitality Industry ever since. Considered by many in the industry as a maverick, not willing to accept the status quo, but respected for his commitment to the development of human capacity and doing the right thing regarding sustainability.

Chris studied through the American Hotel and Lodging Association and is a Certified Hotel Administrator; in 1988 attended he attended the Professional Development Program at Cornell University, Ithaca, New York. He is an experienced hotelier having managed many properties throughout South Africa and the UK. Over the past decade at The Peninsula, Chris attributes the properties financial success to the many initiatives they have undertaken to preserve our precious resources and develop the potential of youth through training.

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Panel 3 : The Commercial Advantage: Authenticity and the

Tourism Experience In many source markets there is an increasing premium being placed by consumers on EFM, experience for money. The quality of the tourism experience is central to maintaining the perceived value of a tour, attraction, destination, restaurant or accommodation. The experience provides an opportunity to gain a non-price competitive advantage in an increasingly competitive market place.

Chair:

HEIDI VAN DER WATT • WTM Responsible Tourism Advisor

Panelists: PROF HAROLD GOODWIN • International Centre for Responsible Tourism (ICRT), UK ADAMA BAH • Association of Small Scale Enterprises in Tourism, The Gambia IAIN HARRIS • Coffeebeans Routes, Cape Town “Are humans really the most appropriate entities to teach machines moral ethics?”

Iain Harris has a curious mind. He wonders if there is such a thing as ‘artificial intelligence, he’s thinking that something is intelligent or it isn’t. He loves coffee and movies and music and books. He also fidgets a lot, and feels that he should really do yoga. He has yet to make the time. His kids are young, both under 5, so he have the privilege of losing himself daily in magic.

Iain created Coffeebeans Routes, a travel company that creates experiences around urban stories, creativity and culture. It operates in a space that is wide open with opportunity, in South Africa and across Africa. Coffeebeans runs experiences in Cape Town and Johannesburg. Recently, Coffeebeans setup the Cape Town Creative Emporium, which is a general dealer in creative products from Cape Town.

ENVER DUMINY • Cape Town Tourism As a lifetime Capetonian Enver knows all about the Mother City, her gems and her people. Prior to working at Cape Town Tourism, Enver worked at IBM, Eskom, Nedbank and Integer Financial Services. In January 2010, ahead of the 2010 FIFA World Cup, Duminy started at Cape Town Tourism as Executive Manager of Tourism Services.

As a long time goal of Enver’s, he bravely took the leap as CEO on 1 August 2013. Duminy continues to study, having graduated from the University of the Western Cape, he is currently doing his MBA (Thesis) through the Management College of South Africa. Enver is a listener. He is passionate about Cape Town, not only because it is his home town, but because of its potent blend of natural beauty, interesting history and diverse cultures.

His vision is to peel back the layers that make Cape Town what it is today - a thriving metropolis at the tipping point of the African continent - with historical challenges that can be turned into opportunities, allowing the oldest city in South Africa to be recognised as a global challenger through tourism.

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responsible travel

There’s so much to discover in Cape Town & the Western Cape. Why not try and make a difference while you’re here on your adventure? Be part of the “Green Travel” revolution when you choose and buy eco-friendly products. Explore with a tour operator that is socially and environmentally responsible. Research and know the culture of the community you are visiting so that you can respect their dignity and privacy – remember to ask for permission before you take pics. Don’t pick the flowers, or there won’t be any left when you visit again.

Be inspired to help future generations discover more.

www.discoverctwc.co.za discoverctwc @discoverctwc discoverctwc #discoverctwc

Image ourtesy of Grootbos Private Nature reaserve©

A flower safari at Grootbos Private Nature Reserve

African Responsible Tourism Awards As part of the World Responsible Tourism Awards family, the judging process for the African Responsible Tourism Awards is chaired

by HAROLD GOODWIN, Professor of Responsible Tourism at Manchester Metropolitan University, Director of the International Centre for Responsible Tourism and Chair of the main World Responsible Tourism Awards judging panel since its inception.

Sponsored by Wesgro and organised by the Better Tourism Africa – South Africa, the awards are part of a family of regional Responsible Tourism Awards which culminate each year with the World Responsible Tourism Awards which are presented at WTM in London on World Responsible Tourism Day. The longlist named over 50 tourism organisations, initiatives, businesses and projects across seven categories. These categories include wildlife conservation, poverty reduction, resource management and best blog.

The longlisted nominees were selected from over 120 submissions from all corners of Africa – covering the continent north to south and east to west. The list includes nominees from Morocco, the Gambia, Mozambique, Kenya, Tanzania, Botswana, South Africa and many more.

The award’s judges, a panel made up of industry experts, worked through information submitted

by nominees and announced a short list on 13 April 2015. The award winners were announced at the 2015 African Responsible Tourism Awards on Thursday 16 April 2015 at 16:30 at the Cape Town International Convention Centre, Cape Town.

PROF HAROLD GOODWIN, chair of the judging panel, added, “The African Responsible Tourism Awards matter because they recognise those who have gone the extra mile to create great products and experiences which make better tourism; better for the local community, better for their natural and cultural environment, and better services and experiences for the holidaymakers and guests. There are many inspirational and credible nominees on the longlist – we hope that others will be inspired and motivated to do more themselves.”

Event Partners:

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BEST BLOG - supported by Cape Town Tourism

Category Description: Bloggers who showcase how responsible tourism makes better, more enjoyable holiday experiences. This includes bloggers that make responsible travel decisions, choosing responsible tourism experiences, raise awareness of responsible tourism and blog about how responsible tourism is meaningful for both travellers and destinations.

Judging Criteria: An engaging blog that captures the excitement of the holiday experience for travellers as well as the benefits for destinations, people and the environment.

The Good Holiday One #tuesdaytravelstory at a time, The Good Holiday (TGH) recognises the urgent need for promoting responsible tourism’s immeasurable ability to better a traveller’s experience, its assurance for sustainable development in the greater global tourism industry, and the implementation of better practices makes both business sense and is better for the planet.

In addition, TGH comfortably places itself in a league of its own, celebrating the indisputable fact that ’good holidays’ also inspire lives of those living closer to nature and others, especially when a traveller returns home. Harnessing concrete inspiration found in responsible tourism, we showcase alternative lifestyle possibilities that are conceivable, evidently beneficial and so appealing that they effortlessly hearten the required transformation.

Through first-hand accounts of travel experiences that had an impact on the lives of our 21 contributors, each takes turns to debut a #tuesdaytravelstory - ensuring original, thought-provoking, regular, varying and insightful content. Contributors share voluntarily, out of sheer desire for advocacy resulting in stories with heart that go deeper than just superficial destination descriptions.

Instead of the perspective of a single author, TGH provides a unique blend of written, film and photographic material from various contributors, offering a richer sensory experience to travellers and establishments alike. www.thegoodholiday.com

Greenloons The Greenloons blog goes beyond offering travel tips about water, linen, and transportation usage to addressing the practical, informational needs of this travel niche to both consumers and business owners. Rather it spotlights the many unique and eco-certified travel experiences around the world that epitomize how responsible travel can be more meaningful for visitors and more beneficial for local communities. For example, while consumers care enough to consider responsible travel, most are overwhelmed by greenwashing, confused by eco-labels, and skeptical about the level of comfort in these experiences. For consumers, in addition to offering information about authentic (and fun) trip experiences that support conservation, culture and communities, the Greenloons demystifies the principles of ecotourism by offering reference guides about responsible travel and eco-certifications. www.greenloons.com

My Slow Journey My Slow Journey is a blog about travelling slower; enjoying nature, meeting people, trying local food & drink and contributing to the destination by making responsible choices. My Slow Journey is a blog that inspires people to make good holiday choices by telling fascinating stories. It is not about what you “should” or “must” do when you go on holiday; it’s about why making responsible choices will result in an amazing experience that leaves a positive legacy in the destination. My Slow Journey is not a commercial blog. “There is no advertising, and I do not make money from it. It is just about sharing my experiences, and inspiring more people to make responsible holiday choices”. www.myslowjourney.co.za

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VISITOR INFORMATION CENTRES

Ask the

locAls For the best free advice on places to visit and things to do in and around Cape Town, ask our local experts at our information centres.

CITY CENTRE CAPE TOWN INTERNATIONAL AIRPORT V&A WATERFRONT CANAL WALK LANGA SIMON’S TOWN SOMERSET WEST TABLE MOUNTAIN LOWER CABLEWAY KIRSTENBOSCH +27 (0)861 322 223 www.capetown.travel info@capetown.travel

we can aLSO heLp yOu with: + Reservations for car hire, tours, accommodation and activities;

+ My Green cards and Activity Permits for Table Mountain National Park;

+ Webtickets for Robben Island, Table Mountain and events; + South African National Park Reservations at selected branches;

+ Computicket and MyCiTi cards available at selected branches; + General travel information and much more!

@CapeTownTourism |

www.facebook.com/capetown.travel

BEST FOR BEACH TOURISM - supported by Shark Spotters and BulkSMS.com Category Description: Beach holiday providers (accommodation and tour operators) that conserve beach environments and respect local communities.

Judging Criteria: Leadership in responsible tourism policies and practices in a beach setting, positive integration and relationships with local communities, and proven achievements in maintaining and conserving beach environments.

Cabana Beach Resort Cabana Beach Resort, a prominent resort on the Umhlanga Beachfront for over 40 years, has always put the customer, environment and community first. They believe strongly in sustainability and the partnership of private and government sectors to ensure that the environment is protected.

The management team actively promote best practices, investing in water conservation, resource management as well as noise and air pollution reduction.

In addition they take great interest in marine life conservation and dune regeneration management. Cabana Beach Resort protects the Boma Forest, a piece of the original coastal forest within its grounds, thereby sustaining bio-diversity. In a recent refurbishment ,which cost R83 million, they incorporated ‘best environmental practices’ in their establishment to reduce water and energy consumption.

Their Team and guests continue to support local communities and the environment, for example the Waterloo Primary School reading programme, Gift of the Givers and Sahara Phoenix Welfare Programme. They try to positively influence others in tourism and also host the Tourism Buddy Programme for underprivileged matriculants from their surrounding areas.

ATKV-Hartenbos Beach Resort ATKV-Hartenbos Beach Resort is situated alongside a 2 km stretch of beach, from the Resort up to the Hartenbos River mouth, which they constantly monitor and manage. They have invested in a 1.8 km walkway accessible to both guests and the local community as well as gabions to protect the beaches and dunes.

Image courtesy of www.lekkerkampplekke.co.za

They are a proud to be taking the lead in conserving their stretch of beach to ensure that its beauty will continue to enchant visitors. Their ‘Cloete se Gat’ beach has been awarded seasonal (December/January) Blue Flag status for 6 consecutive years, and are aiming to achieve a second Blue Flag Beach (Main Beach) in the near future.

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Shark Spotters improves beach safety through shark warnings and emergency assistance in the event of a shark incident. It conducts applied research on shark ecology and behaviour, raises public awareness about shark-related issues, and provides employment opportunities and skills development for Shark Spotters.

SHARK SPOTTERS IS A REGISTERED NON PROFIT ORGANISATION (NPO-060-390) AND PUBLIC BENEFIT ORGANISATION (PBO-930037421).

! p l e h r u o y d e e n e W SMS the word

PHOTO BY SEAN GEER

to Shark Spotters and help continue this important beach safety initiative.

www.sharkspotters.org.za ph: 078 174 4244 / e: info@sharkspotters.org.za

“The efforts by the Shark Spotters Programme to pro-actively monitor shark activity in the interest of beach safety is certainly an organisation worth supporting. BulkSMS is proud to be the mobile messaging enabler for this public service cause.�

Dr Pieter Streicher, MD of BulkSMS.com

ph. +27 (0)21 528 3420 e. sales@bulksms.com w w w. b u l k s m s . c o m

Enhance your SMS communications BulkSMS.com provides a two-way messaging service, including SMS shortcodes and Mobi-gram messaging, to large and small businesses, public benefit organisations, and individuals. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

BEST FOR BEACH TOURISM - supported by Shark Spotters and BulkSMS.com

Chumbe Island Coral Park For close to 20 years the uninhabited Chumbe Island Coral Park has been at the champion of Marine Conservation in East Africa and globally. It is the first privately managed marine protected area in the world and has been recognized by the secretary of the UN as “a noted example for PES (Payment for Ecosystem Services) within the context of coral reefs habitat”. The park includes a fully protected coral reef sanctuary and forest reserve that harbour extremely rare and endangered animals, a Visitor and Education centre, a small eco-lodge, nature trails and historical ruins. All buildings and operations are based on state-of-the-art eco-technology aiming at zero impact on the environment (rainwater catchment, photovoltaic energy and solar water heating, composting toilets, vegetative greywater filtration etc.).

The company objectives are non-commercial, while operations follow commercial principles.

The overall aim of CHICOP is to create a model of financially and ecologically sustainable Park management, where ecotourism supports conservation, research and comprehensive Environmental Education programs for local schools and other benefits for local people Chumbe’s core objectives- conservation of the marine protected area, forest reserve and the environmental education program for Zanzibari students are entirely funded through low volume, high value eco tourism.

Image courtesy of Chumbe Island Coral Park ©

The seven Eco Bungalows on Chumbe Island are - in many aspects - something really special. It’s what Robinson Crusoe could only have dreamt about!

Being a Marine Protected Area (MPA) the focal aim of the Chumbe Island Coral Park Project is to preserve Chumbe Island’s exceptional environment. Therefore they have built accommodation based on the state-of-the-art of eco-architecture and eco-technology, being designed to provide both privacy and a sense of freedom of living in the open.

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BEST FOR BEACH TOURISM - supported by Shark Spotters and BulkSMS.com GVI Seychelles GVI’s Seychelles conservation expeditions have run year-round for over 10 years. During this time they have been fully immersed in promoting responsible beach tourism within local communities, internationally through the volunteers that join their projects and through the media. Their work is only ever on invitation by local partners with all data remaining incountry and the property of the local partner. In the Seychelles this is used to protect coral reefs, mangroves and beaches. They have taught thousands of hours of environmental education to local and international school children and many of the volunteers have gone on to become ocean ambassadors; continuing to promote sustainable and responsible travel long after their volunteering time has ended.

On Curieuse island their field staff and volunteers have developed a sustainable expedition base located on the water’s edge.

The research station utilises a photo-voltaic solar system to generate power and rainwater harvesting to capture water for use on the expedition. They are the only non-resident, research team to be allowed to live within the confines of the park. On Mahe island the Marine Conservation Expedition collects vital data on coral and fish species, teaches stakeholders the ecological impacts of their actions, runs environmental education programmes for local school children and facilitates regular beach cleans. They work in conjunction with the parks rangers in all that they do and have even facilitated an exchange programme between the Seychelles National Parks rangers and the Kenya Wildlife Service with their base on Wasini Island, Kenya.

The location of the lodge was chosen based on the fact that the marine environment is incredibly special with the edge of the continental shelf in such close proximity of the beach. In this remote location, there are no other lodges for a few hundred kilometres around, so there are no opportunities for the people in this area, other than the lodge. There were also no schools or medical assistance around prior to the lodge opening.

Image courtesy of Nuarro Lodge Š

Nuarro Lodge

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If you had one day of complete freedom The V&A Waterfront is waiting to welcome you.

Come and join us when the early morning sun reflects goldenly on the water, the seagulls are grooming their feathers, the harbour starts stirring to commence business for the day.

Be here when restaurants open their doors and tables are arranged on the quayside.

Be here when fresh produce and local delicacies are arranged in glorious technicolour splendour.

Come shop, come eat, come marvel at underwater creatures.

Lick an ice-cream, sit on a bench, laugh at a seal, listen to the music floating on the sea breeze, soak up the sun.

Watch when the sun goes down and the bright lights of party nights go on.

It’s like a lifetime in one day – all in one place, all at the V&A Waterfront ~ keep discovering ~

BEST DESTINATION FOR RESPONSIBLE TOURISM - supported by V&A Waterfront Category Description: Beach holiday providers (accommodation and tour operators) that conserve beach environments and respect local communities.

Judging Criteria: Leadership in responsible tourism policies and practices in a beach setting, positive integration and relationships with local communities, and proven achievements in maintaining and conserving beach environments.

Bigodi Wetlands Sanctuary (KAFRED) KAFRED has demonstrated that, conservation can co-exist with community development. The organisation continues to use ecotourism as a conservation and community development tool. This has been achieved through promotion of environmentally sustainable businesses, biodiversity conservation and community development initiatives around the Bigodi Wetlands Sanctuary. Because of spending tourism income on wider community projects, the people of Bigodi understand the value of and support conservation.

KAFRED has also worked well with other conservation bodies and stakeholders including district local governments and conservation agencies such as Uganda Wildlife Authority, IUCN, Nature Uganda and institutions of higher learning. Over ten years ago, KAFRED in partnership with UNITE for the Environment implemented a robust conservation education programme in schools within a radius of five kilometres from the Kibale National Park boundary; working in eleven schools to reach 115 teachers and over 6,000 students daily.

Image courtesy of KAFRED ©

KAFRED has conserved four sq.kms of wetland that supports over 200 species of birds and eight species of primates; given 35 direct tourism jobs; improved community infrastructure: bridges, clean water for 80 households, constructing and managing a secondary school. KAFRED supports two local women’s groups with a total of 70 members producing artisanal handicrafts. They have been nationally and internationally recognized and is the only global two-time winner of the Equator Initiative Award (2004 / 2010) - “In recognition of their outstanding success in reducing poverty through the conservation and sustainable use of biodiversity” . KAFRED are 2011 winners of the Pearls of Uganda’s Sustainable Tourism Community Awards.

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BEST DESTINATION FOR RESPONSIBLE TOURISM - supported by V&A Waterfront

City of Cape Town Since the Cape Town Declaration in August 2002, the City has adopted a Tourism Development Framework with RT being a key principle. The City of Cape Town adopted a Responsible Tourism Policy and Action Plan (2009) that provides a strong framework for the management of tourism and the implementation of Responsible Tourism in Cape Town. The City of Cape Town distribution and authority has over the years been recognised by industry and has won international RT accolades.

A RT Communication strategy and subsequent products developed (website, how to guide, video, industry awareness workshops etc.) are key to reaching target audiences to drive objectives of the framework. A public commitment by the Executive Mayor and Chairpersons of Tourism Industry Associations charted the beginning of an important journey for Cape Town towards being a Responsible destination was the signing of the Cape Town Responsible Tourism Charter, which commits the city and the industry to responsible tourism behaviour and practises. A bold step was to tackle the aspect of how to measure, what to measure. How to verify performance or savings in a sector so diverse. This has birthed a Pilot Project with the aim to monitor and report on RT practices and measure progress in the destination over a two year period from September 2011-2013. Even though there were challenges the roll-out of the RT initiative in the City proved to be useful and informative. The City hosts numerous RT awareness workshops including the annual global RT week initiative, Seminars and Conferences at a national scale. The above efforts are in line with the City’s vision. The vision of the City of Cape Town is to create an enabling environment for economic growth and job creation, deliver quality services to all residents and to serve the citizens of Cape Town as a well-governed and corruption-free administration.

Image courtesy of Cape Town Tourism

In addition, Cape Town’s unique environment is its greatest asset, making it one of the most sought after urban areas in the world, to live and work in and to visit. Located in the Cape Floral Kingdom (the smallest and most diverse of the world’s six floral kingdoms) the city is a biodiversity hot-spot of international importance. The City is committed to the economic development of its residents, and has therefore tasked its Economic Development Department with the responsibility of promoting economic growth, job creation, reducing poverty and monitoring inequalities. Lastly, the City has, since the very first Responsible Tourism in Destinations Conference which resulted in the world renowned Cape Town Declaration of 2002, developed various policy frameworks and implemented programmes that inform responsible tourism. April 2015 will mark full circle for the City as it hosts the 11th International Conference on Responsible Tourism in Destinations.

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ll Overa r!

W i n n e Gansbaai The Gansbaai area has a cluster of tourism businesses committed to protecting the natural environment, preserving heritage, improving the quality of life of local people, and strengthening the local economy.

Companies such as Grootbos Private Nature Reserve, Marine Dynamics Tours, White Shark Projects, Dyer Island Cruises and Whale Song Lodge are certified under Fair Trade Tourism.

Grootbos Private Nature Reserve and Marine Dynamics have succeeded in world responsible tourism awards and have won various other awards for their work. Grootbos is particularly active in social development through the Dibanisa Football Foundation and the Growing the Futures programme.

Marine Dynamics is actively conserving the marine heritage and invests in research, conservation and education, is involved in animal rescues and has recently built the African Penguin and Seabird Sanctuary in Gansbaai.

An extensive reforestation process is taking place in Steynsbos Forest, part of the Fynbos hiking trail and at Platbos Forest, aided by the Trees for Tourism project and Greenpop forest

Image courtesy of Grootbos Private Nature Reserve ©

BEST DESTINATION FOR RESPONSIBLE TOURISM - supported by V&A Waterfront

festival. Farm215 in the area is actively involved in the Trees for Tourism project. There is a cluster of tourism businesses undergoing resource efficiency assessments in partnership with the National Cleaner Production Centre SA to improve water and energy efficiency.

Local wineries such as Lomond that participate in the WWF Biodiversity in Wine programme supply wine to restaurants, hotels and lodges.

Many tourism businesses source indigenous flowers from Flower Valley - the Flower Valley Conservation Trust encourages the sustainable harvesting of wild fynbos, through the Sustainable Harvesting Programme - a programme based on a three-pronged approach balancing conservation, social development and economic empowerment in the wild fynbos sector.

The area also includes the Walker Bay Conservancy which was set up by concerned landowners back in 1999 to protect the fynbos heritage where previous undocumented species have been discovered.

It is possible to have a seamless ‘good for local people and the environment’ visit to the area. responsible traveller 35

BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Category Description: The Awards are committed to the idea that holidays are better and more enjoyable when they’re organised with the local community and culture in mind, respect is a core value of responsible tourism. The Best for engaging people and culture category seeks to shine a light on the best examples of holidays which involve and celebrate local people, traditions and ways of life.

Image courtesy of !Khwa ttu San Culture and Education Centre ©

Judging Criteria: Tourism providers with deep, long-standing connections and commitments to the local community, and exciting policies and practices for celebrating local cultures and ways of life.

!Khwa ttu San Culture and Education Centre !Khwa ttu engages people and culture in an exceptional way, two-fold in that !Khwa ttu is a place where the San both teach, and learn. This layered objective is apparent in the logo San Spirit Shared, but mostly in its vision – to become a leading, sustainable Centre celebrating San Culture – past, present & future, and its mission - to empower the San in utilising this Centre to reclaim and share their heritage, in their own way. !Khwa ttu aims to open visitors’ eyes to the world of the San, one of Africa’s oldest peoples. The emphasis is on a “journey into history facilitated by the people themselves,” celebrating San culture and creating opportunities for the community. San guides at !Khwa ttu provide a glimpse into the rich diversity of San traditional stories and skills. Authentic interaction is experienced. Most importantly !Khwa ttu is about living people. !Khwa ttu celebrates what is special about the San in a loud and colourful voice. !Khwa ttu uses their FTT label as a way of signifying commitment to fair and responsible tourism. This includes fair wages and working conditions, fair purchasing and operations and respect for human rights, culture and the environment. Through conservation and green energy activities !Khwa ttu demonstrates ways in which to live sustainably with nature, as was the traditional San way.

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Promoting Real, Meaningful And Authentic Local Experiences Live life local, travel like a local.

GATEWAY TO SOUTH AFRICA

TOURISM

BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Abang Africa Travel Abang Africa Travel’s main goal is to support the innovative cultures of the African People by developing and enhancing responsible tourism opportunities for local communities. Since inception in 2006, they have been dedicated to promoting the integration of visitors and communities to facilitate growth and sustainable partnerships. In order to respond to the growing demand for responsible tourism, it was crucial for them to be considered creditable as well as accountable for their actions and products.

They have taken steps to ensure that they can legitimately claim to be the most certified (in terms of responsibility and social efforts) incoming tour operator in South Africa, and are Fair Trade Tourism approved; is one of very few TopMember’s of TheCode against child prostitution in the world and is the world’s first Travelife certified incoming tour operator. Travelife has become the premier sustainable tourism certification in Europe. They have established their own independently registered Abang Trust and (amongst others) 10% of yearly profits after taxes and costs flows back into this trust in order to finance social projects.

African Ivory Route: Blouberg Camp Blouberg Camp is part of the African Ivory Route, a group of 10 camps in Limpopo Province.

The Blouberg experience has been designed to mix nature and culture, and allow the guests and locals to engage.

A typical visit starts with a short walk into the mountains to swim in a mountain pool. Once refreshed, they go down to the village and start their visit at Mrs Maloba’s Tavern. After stocking up on booze and soft drinks, the guests move to Mrs Mano’s home where they are treated to a celebratory meal prepared by five local families. The evening offers a special environment as the guests and hosts meet in a home setting, and have the chance to find areas of common interest – or agree to differences of opinion.

What makes this event so special is that it not only provides genuine community–tourist interaction and a great guest experience, but it provides a regular and sustainable revenuestream for the community. For example, Mrs Mano is financing her daughter’s university education from the money she earns for the dinners.

Image courtesy of Cape Town Tourism ©

Seeing Cape Town’s BoKaap with Abang Africa Travel

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BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism City Sightseeing Johannesburg & Soweto

Johannesburg’s CBD is in the process of regenerating through urban design activities including the upgrading and transformation of public spaces and accommodation. Corporate head offices, commercial and retail premises, informal traders, cultural hot spots, hotels and residential areas are in the process of reestablishing the “golden heartbeat of Africa”.

Our Red City Tour not only links the various attractions of Johannesburg but provides the confidence for visitors and locals to hopoff, explore, interact and understand the transformation taking place in Johannesburg

and the township of Soweto. Our partnerships with local entrepreneur’s allows visitors and locals to really view attractions in a completely honest light - for example the Soweto Combo Tour that is available as an extension of the Red City Tour – this is done in a minibus taxi which gives sightseers a real authentic feel for this truly South African form of transport!

Our organisations offering sets us apart from our competitors. We have come up with a pricing tool that makes it easy and accessible for the average traveller to hop both to explore Johannesburg and Soweto and enjoy a tour that is engaging, interactive and most importantly, fun.

City Sightseeing runs consistently all day every day 365 days a year for the last two years. The staff compliment has increased 40% since inception in 2013.

Image courtesy of City Sightseeing Joburg ©

City Sightseeing, the iconic red open top bus, has become internationally known as an innovative brand committed to social, economic and environmental sustainability. We provide the perfect mechanism to connect people and cultures that are mutually committed to turning the city of Johannesburg around.

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BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Coffeebeans Routes The Coffeebeans Route approach gives visitors an opportunity to engage deeply with the human fabric of the cities they work in, in all their breadth of complexity and nuance.

Because their approach centres around stories, they are unlocking both narrative and economic potential while breaking economies of silence, which is hugely transformative.

They create income for a wide network of people (artists, musicians, guides, storytellers etc) where previously there were few or no opportunities. The biggest impact is in disadvantaged areas, with a model that challenges and inverts traditional assumptions about race, power and economics. Rather than “Khayelitsha, on the periphery of Cape Town,” it is “Khayelitsha, a city of some 1.5 million people, and a central economic node”. We are interested in pushing new ways of seeing our world.

Their model is not one of outreach or charity.

It works on the premise that the hosts, artists, storytellers, musicians etc they work with are suppliers, and not beneficiaries of charity. These are people without whom we have no product to sell. They have inverted the traditional tourism model where a people-centred approach is parochial and entrenches old stereotypes. They present the city in a more unified way.

Doroba Tours & Safaris In 1989, Dorobo Safaris negotiated with local communities for legally binding contracts allowing tourism operations within village areas. Before that time, tourism paid central government for the use of village land; with this new model the village communities directly benefitted from the natural resources in their area. As a result, natural resources are valued and protected.

Reflecting back on the last 25 years, they see that this was an important step because communities can directly see the advantage of healthy ecosystems as a benefit to them. It very clearly impacts the choices communities make regarding the natural resources and has instilled a sense of ownership of land and resources which previously villages didn’t have.

This in turn has given the villages incentive and empowered them to protect their natural systems and their resources. Employment, training, and educational opportunities have also been provided.

This relationship works for two reasons. Firstly, tourist income offsets the potential income gain from using the natural resources unsustainably.

Secondly, depending on the tribe and culture, intact systems allow them to practise their traditional ways of life and preserve their heritage. Both of these factors result in areas being conserved and offer guests the unique chance to engage with these communities and learn about their culture and tradition.

Footsteps Eco Lodge Footsteps Eco Lodge, located in the Gambia, opened in January 2002, having built the lodge using only a local workforce, locally purchased building materials and local building methods. At the end of the building period they retained a large part of the team as lodge employees and trained them in their new roles of working for a lodge. Of those staff many are still working at Footsteps - an example is Dodou Touray who was part of the ground building team and is has been General manager for the past 6 years. Two thirds of the original employees are still part of the team today.

Over the years they have provided continuous employment to 15 full time staff members from different households. They receive above average rates of pay all year round with benefits such as up to 21 days paid leave per year, sick pay and pension benefits all of which have meant that their children have received a full time education, something they am very proud of.

This business is a well integrated one in the local community of Gunjur, and enjoys the support of local businesses such as local guides, taxi’s, craftsmen and farmers. Each year they actively work on behalf of the community to raise funds in support of the local schools, The Gunjur Museum Project (its aim is to preserve and protect the cultural heritage of the local area) and organisations such as AFNOW ( The Association for the Needy and Orphan Welfare ).

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BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Kasbah Du Toubkal The Kasbah Du Toubkal is a joint venture between the local population of the Moroccan High Atlas village of Imlil (6o kms from Marrakech) and a UK outbound tour operator called Discover Ltd which was established in 1978 initially specialising in overland adventure trips to the interior of southern Morocco.

In 1989 Chris and Mike McHugo noticed the ruined building above the house of their business partner (Omar Ait Barmed, whom they met in 1978) and thought that they might be a safe pair of hands to start the redevelopment of the spectacular site. They felt that sooner or later someone would try to develop the site (being only two days away from the highest mountain in North Africa). Loving the area and its people and having seen the negative pressures that tourism can create on First Nation communities elsewhere (mainly based on travels to India, Mexico and Nepal ) and having a local trusted team (of 10 years history) it was decided to try and acquire the derelict site.

In a post card - printed in 1992 - Chris and Mike wrote “ Discover Ltd has plans to develop a small hotel designed and built on sustainable principles, which will compliment the site and be of benefit to visitors and the local inhabitants. “ The Kasbah Du Toubkal opened in 1995 under the day to day management of Omar Ait Barmed and now has 14 en-suite rooms, an entirely local workforce and passes 5% of its turnover to a local Not for Profit association for the wide benefit of the community.

Image courtesy of Kasbah du Toubkal ©

In January 2015 the Kasbah became a Charter Member (founding) of the new National Geographic Unique Lodges of the World. They hope the Kasbah Du Toubkal will continue to give leadership to the local community to help tourism develop in a sustainable way to the benefit of all stakeholders.

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BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Nkwichi Lodge The main aim of the lodge is to create a close interaction between visitors and locals, in mutually beneficial ways. Nkwitchi Lodge provides income and training for individual members of the 20,000 strong community involved with Manda Wilderness, with the objective of contributing to opportunities and development for the community at large. At the same time, the Lodge is committed to logistical support and generating funds for the Manda Wilderness Trust and Conservation Area, with the aim to balance community development with conservation through the creation of a sustainable wilderness reserve.

Image courtesy of Nkwichi Lodge Š

The trust has rebuilt 13 schools, opened a boarding school, and assisted in the setting up

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of the first maternity clinic, established a wellrun organic farm where over 1,500 farmers have received innovative practices trading, as well as established the celebrated annual choir festival and sport tournaments. Local Choir sing and dance for guest on the beach, under the moon and stars.

A maximum 20 guests can be accommodated at Nkwichi, through limiting the numbers, attention to each individual guests is one of our greatest achievements. Yet at the same time, enables them to be able to limit the negative tourism impacts that can occur with larger numbers.

All this provides a deep and close interaction (on both sides) between those who live in the area and those who come to relax, experience and enjoy while on holiday.

BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Park Inn by Radisson Cape Town Newlands Park Inn by Radisson Cape Town Newlands is commited to creating work opportunities for hard of hearing and deaf people. It creates an opportunity for people who were completely reliant on government assistance to be self-sustainable.

Most of their deaf and hard of hearing staff has never worked in a hotel before, most of them have never held a permanent job before and were reliant on a government grant. It took them two weeks to recruit their deaf staff - the recruits came form as far as Johannesburg. And were “recruited for attitude, as skills can be trained”. They have all been trained up with the hotel’s in-house training and have shown much improvement and have gained confidence.

Run Cape Town

Along with set routes that they feel best showcase Cape Town’s cultural and natural diversity, they tailor-make adventures for runners. This offers their guests the opportunity to run through the best, off-the-beaten-track, sometimes secret paradises the City has to offer,

always with an opportunity to meet and learn more about the people, history and culture of the area they are running in.

They are especially proud of our “Gugs Runs”, lead by local Gugulethu running guide Vincent Ntunja, which allow participants an intimate insight into life in this vibrant township. Vince shares his life story, as well as the sites and history of the township, in an informative yet light-hearted and unforgettable way. The nature of these tours is that people from all over the world are brought together in an active outdoor adventure, allowing people from completely different walks of life and backgrounds to meet, chat, share and learn from each other.

Image courtesy of Run Cape Town ©

Run Cape Town have for two years been providing unique, eco-active experiences that offer locals as well as visitors to Cape Town a memorable insight into the lives of local South African people, and their culture. All the guides are Cape Town locals, who love their city and know it like the backs of their hands, offering an unforgettable experience of “running like a local” in their city.

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BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism TFPD Foundation - Baleni Camp The traditional harvesting of salt at Baleni is the key tourist attraction for the African Ivory Route’s Baleni Camp. However a variety of factors, including competition from modern machine-harvested salt, have made this traditional hand-harvested salt a limited source of revenue for the women who still had the skills. In addition, the younger generation were not attracted to learning the craft because there was little financial return.

traditionally had. By opening up new markets for the salt, and providing a simple channel of distribution, TFPD Foundation have increased the producer price of salt by 50% in the last year and generated a sale of 375 kgs over and above what the harvesters typically produced in a year.

This means that an additional R15 885 worth of income was earned last year from the sale of salt alone.

Ancillary activity included the carving of salt boxes by local carver, July Mukari, an unemployed older man, who earned over R3000. As a result of the renewed interest in harvesting salt, there is a major growth in tourism interest for the area. Bookings already received for 2015 show a 200% increase over last year’s figures. This is attributed to both the media exposure, and the direct interest generated by ‘foodie’ and cultural tourists.

But the attraction was only there if the salt harvesters kept practicing their ancient art.

The TFPD Foundation became involved to help provide an economic imperative to rekindle an interest in harvesting salt at Baleni, and ensured that the people who did the work got a better return for their labour than they

An additional consequence of the increased interest in the salt harvesting is the growth of other traditional services being offered to tourists - local dancers and bead workers also have a direct increase in business, as well as the local taxis, caterers, laundry and maintenance service providers.

Image courtesy of TFPD Foundation ©

When Transfrontier Parks Destinations (TFPD) took over as management and marketing company of the African Ivory Route it was immediately identified that guests would visit because of the unique experiences they could have in an area. Watching, and even participating in, the Baleni salt harvest was one of those “bucket list” experiences that would attract guests.

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BEST FOR ENGAGING PEOPLE & CULTURE - supported by Gauteng Tourism Turtle Bay Beach Club Turtle Bay Beach Club is consistently involved in the community and has invested in and been involved in the promotion of communal activities in tourism since the establishment of the community and conservation office in the year 1998. Turtle Bay has made three significant achievements in the village. The most major is the construction of a community hospital that has been well equipped with medical items to serve the community. The Hospital was constructed with an aim to provide inexpensive health service to the local community, when compared to private and government hospitals.

The complete construction of a school provides education to nearly 600 children. Mida Village never had a school before and majority of the pupils from this region had to walk a distance of nearly 20km to get to a school. This situation changed when in 2006, Turtle Bay Beach Club constructed a school in the Mida area. Turtle Bay has been committing millions of shillings yearly for bursaries to children from poor backgrounds. This scheme is run with the support of guests who commit funds into the ‘school’ kitty. The year beginning January 2015, Turtle Bay has spent Kes 1,000,000 on the payment of school fees.

Uthando South Africa Since 2008, Uthando (meaning Love) - a non-profit organisation and Fair Trade in Tourism accredited company - has created a new model of travelling philanthropy with the aim of raising funds and other forms of practical assistance for community development projects in South Africa.

This has been done by introducing community development projects and charities to a broad spectrum of tourism stakeholders. These include local and international tour operators, hotels, travellers, incentive and group travel, tourism marketing companies and travel associations and of course individual tourists, whom they take in small groups to personally visit a number of projects.

Image courtesy of Uthando South Africa ©

Interactions on Uthando’s Cultural Philanthropic Tours are managed in a respectful, dignified and authentic manner, aimed to shine a desperately needed light on the people and their projects, thus raising awareness of their valuable contribution to nation and community building. It is a way of genuinely and truly celebrating local people and culture, whilst providing an opportunity for travellers, tour operators, hotel owners, journalists and many others to meet these community heroes. Each project has been identified via an abundance of hardworking, remarkable, courageous and inspiring people, who are driving incredible change in their local communities and who represent a broad and diverse cultural sample of Cape Town and South Africa. Their stories get told along with the tragic South African history which continues to impact upon them. Visitors get to understand the current social, economic and political issues, and discover the way in which traditions and customs are being challenged in order to adapt to an ever invasive global consumer culture.

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BEST FOR POVERTY REDUCTION - supported by Marine Dynamics Category Description: With this category we are looking for holiday providers that offer memorable experiences and activities that seek to reduce and prevent poverty in a local community.

Judging Criteria: A tourism organisation that can prove significant reduction of poverty in a local community, a long-term sustainable vision for continuing their work, and providing a working example for others tourism providers around the world.

Grootbos Private Nature Reserve in partnership with the Grootbos Foundation Grootbos Private Nature Reserve is a leader in the field of responsible tourism; dedicated to generating innovative programmes and projects to uplift and empower its local communities.

Their community empowerment programmes are geared to engage with local residents by offering educational-, environmental-, entrepreneurial- and sports skills training which teach life skills, increase perceptions of selfefficacy, generate employment opportunities, stimulate social enterprise development and create economically viable citizens.

Since its inception in1990, long before a social investment policy was required from companies, Grootbos incentivised community intervention and since 2003, via the formal establishment of its foundation, it has staggered its programme interventions and projects to train and employ 160 people from the local rural communities which in turn affects 4,000 lives

– emphasizing the outcomes of true passion for people and their environment. These programmes have been designed to stand the test of time – longevity and replication in other local communities being the ultimate yardstick for these life-changing incentives.

Poverty reduction presumes that individuals have the skills capacity to apply for a job.

The Gansbaai community alone currently has 31,1% unemployment rate and has no access to skills training facilities which underlines the dire need for intervention. Grootbos, via its Grootbos Foundation, is the only hope for hundreds of local residents to receive training and the foundation has worked in close cooperation with community members, organisations and local government to create a socially cohesive product which not only capacitates but also celebrates culturally inclusive community activities and programmes.

Kibale Association for Rural and Environmental Development (KAFRED) KAFRED aims to use tourism as a tool for conservation through supporting community development projects. KAFRED is owned and managed by the local people. Building and managing a community secondary school has created good secondary education for the poor.

Tourism income subsidise fees and parents contribute minimally. The school accommodates 300 students; each student saves at least $180 a year, a total of $720 for four secondary years per household per student.

They implemented a safe drinking water project serving at least 80 households. On average, each household uses five twenty-litre cans a day. Before this project a can used to cost 32cents but now at a cost-sharing fee of 08 cents; hence each household saves an average of $1.2 a day on water.

They support members of Bigodi Women’s Groups to produce/sell handicrafts. Each of the members takes home an average of $50 a year to contribute to her other income sources.

KAFRED alone makes $60,000 per year from walk fees and at least 90% is spent within the community. It is estimated that other support and spill over tourism business bring in more than $100,000 a year. So far, 150 households have been given an interest free revolving loan of $3,000. This money is spent on eco-businesses; the household takes all the profits and passes the principal amount to the next household. responsible traveller 47

BEST FOR POVERTY REDUCTION - supported by Marine Dynamics Karen Blixen Camp, Masai Mara They strongly believe responsible tourism has not only the capacity to protect the natural environment but to create great opportunities for local communities and improve livelihoods.

It is in this regard that they have a dedicated community empowerment program. The goal of this empowerment program is to alleviate poverty through education and job creation and have demonstrated this believe through the establishment of our Learning for Life project. This project has a hospitality/ cooking school, a forestry school, an IT program and literacy and language training. It targets the community and camp staff. We have been running this programs since 2002. They have a clear process, dedicated human resource, and budget to manage this program.

Their sustainability efforts and impact are documented and measured. Over the last five years, they have invested, in Partnership with DANIA, approximately US$ 640,000 in community training; US$270,000 in upgrading their green practices especially energy, and installing water measurement devices at all access and usage points and US$1.2 Million towards wildlife conservation in Mara North Conservancy.

Their work has been recognised by Ecotourism Kenya who awarded them a Silver level eco-rating.

In addition, their employment policy is to have 80% of their employees from lthe ocal community.

Their procurement policy provides for sourcing from the community whenever it is practical.

They have attracted social capital/ social investors who have partnered with them in their poverty reduction project - these partnerships have been made possible because theirapproach transforms lives and the impact is measurable.

Malealea Lodge Malealea Lodge, Pony Trek & MTB trails, Lesotho has always worked together with the community by hiring their horses, guides and huts in the villages for day treks and overnight pony treks. Local Band & Choir entertains groups every evening and donations are paid directly to them from the visitors. The Malealea Development Trust (MDT) help 24 villages across the Malealea Valley and even some villages outside of the boundaries. As a staff of only seven, including one unpaid volunteer, the work done geographically is expansive. They are the only nongovernmental organization in the entire valley. Not only do they have a number of groups that target many demographics , such as the elderly in their Guardians of Orphans group but also an HIV Support Group, a permaculture group, a young women’s sewing group, a Children’s Day each month where a select number of children participate in HIV football awareness games, and a kid’s library club. As a small team, they have a presence in many sectors of society; work with hundreds of community members of all ages and partner with their stakeholders such as the chiefs, local clinic and the tourist Lodge.

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Lake Nakuru Lodge Lake Nakuru Lodge has for the past years tirelessly worked with the local community in elevating the standards of living, by opening the locals to business and education facilities.

The lodge has built schools, created awareness and promoted self-reliant mechanisms like introducing small enterprises that the locals can be able to make a living from. This includes building of fish ponds, chicken and rabbit rearing and crop farming. The end products are bought by the Lodge and the surplus sold at the local markets.

Due to this, the face of the community has changed tremendously with more children attending schools as parents can afford atleast the basic needs of their children like school uniforms and food. Less cases of sanitationrelated diseases being reported as the lodge continues assisting the community in building more pit latrines and teaching them on better hygiene. From the upgraded dispensary, reports show that more people are now able to access the health facility. With the help of the small van donated, emergency cases are reached faster.

BEST FOR POVERTY REDUCTION - supported by Marine Dynamics Mdumbi Backpackers The founders and owners of MB spend more time addressing poverty in the last 11 years than on building up their business from scratch. Until today their focus remain how to optimally use the tourism potential of the area to address poverty in the area instead of how to optimise profits. They see the tourism potential of the area as belonging to the local poor communities living there and their mandate is to stimulate local ownership of this potential. This approach is based on their choice to contribute towards creating a more equal world where knowledge and resources are shared fairly towards sustainable livelihoods that is possible for everyone and that can go on for ever.

Image courtesy of Mdumbi Backpackers Š

Since MB started, the owners have been on the same paying scale as their staff. They all agreed to keep wages on the minimum wage according to the tourism industry as to enable as high employment rate as possible offering as many job opportunities to local poor people. The owners offered 5 local staff members 30% shares and all shareholders agreed to give 10% of profits to the local representing community body and 9% to the local NPO called TransCape. Although MB established the tourism market in the area, they helped several local poor people to start their own tourism businesses whereby they can have a share in this market. All secondary income opportunities like tourism activities, selling of alcoholic beverages and restaurant industry are 100% locally owned. MB further helped to establish 3 locally owned tourism accommodation facilities partaking in that market share. MB deserve to win considering the financial sacrifices the owners and staff made, the extra work, time and effort they put in to address a bigger problem than only their own pockets and because the better MB does the better the local poor community does.

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BEST FOR POVERTY REDUCTION - supported by Marine Dynamics Nkasa Lupala tented Lodge Nkasa Lupala Tented Lodge is a Joint Venture (JV) with the Wuparo Conservancy, located in the Caprivi Region, Namibia. As a JV between the private sector and the over 2,500 community members who are part of the Wuparo Conservancy; ; a rural community conservation and development organisation.

The JV Agreement in place commits Nkasa Lupala to capacity building and empowerment in a number of ways, e.g. 95%+ of the lodge employees are from the local community, the provision of extensive training to build local capacity and service standards. Their JV Agreement formally commits the lodge to continuously train and enhance the skill base of their local community staff members. The lodge is committed to purchase the maximum amount of local goods and services from the local community, as well as to develop the ability of the community to expand their production of items the lodge can utilize. For instance: 50% of fish, and100% of certain vegetable varieties come from the

local communityand they are expanding the production capability with a lodge investment / partnership with a local farmer for more tailored, year-round vegetables. Natural construction and maintenance materials that can be harvested locally are purchased, including reeds, thatch, mopane wood poles, etc.

The JV Agreement is also a very detailed financial agreement that commits the lodge to pay a significant percentage of net revenue to the conservancy i.e. the lodge must pay a minimum (flat fee) per month plus an annual % of turnover if the occupancy is sufficiently high.

Both the flat fee and percentage commitments increase annually for ten years, consistent with their approach that the increased returns from the growth of the business should be share equitably between themselves and the JV partner. Their responsible tourism commitment also extends to their vision of local outsourcing, local managers of the lodge, local festivals , happiness, etc.

Nkuringo Walking Safaris & Gorilla Camp

Image courtesy of Nkuringo Walking Safaris Š

From their inception in 2007 their goal was to establish sustainable community initiative to develop a team of local guides and develop local skills to enable the youth to benefit from Tourism within the Bwindi. They have worked with the youth in Nkuringo, providing guiding training and other local skills training like tailoring, honey production and basket weaving to enable them to get gainful employment. Local guides and youth are employed in Nkuringo as porter support during the walks and this has played an instrumental role in poverty eradication. Nkuringo also provide a market for the woven baskets, honey and tailored clothes that are purchased directly by them as well as guests staying at their lodges.

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BEST FOR POVERTY REDUCTION - supported by Marine Dynamics Stormsriver Adventures Stormsriver Adventures has been committed to Responsible Tourism since inception in 1998. The company embraced Socio-Economic upliftment through a committed policy of transformation by way of a tangible ethos defined in its “Ten Point Commitment Statement”.

The statement reads as follows: 1. Total compatibility with sensitive environment issues thus ensuring a sustained commitment to conservation of natural resources used in adventure products.

2. Forming a synergistic relationship with all parties in the area to the mutual benefit of all role players without exclusion.

3. Upliftment of the community through job creation.

4. Forming of partnerships with individuals/ communities through joint ventures.

5. Committed resource plough-back by providing training for local inhabitants thus creating a

highly professional tourist oriented community.

6. Creation of mini-enterprises through the training of “Adventure Contractors”.

7. Provide marketing expertise for the responsible expansion of tourism in the area and actively promote the entire area in accordance with tourism forum philosophies.

8. Maintain and enhance optimal safety standards in all adventure operations without compromise.

9. Expand environmental education packages in collaboration with Gardenroute National Parks, Cape Pine and other organizations.

10. Actively assist with community fundraising projects Stormsriver Adventures was the first Eco Adventure Company in the world to receive “Fair Trade” Accreditation in 2003 and received a ten year certificate of excellence in 2012, and has received numerous awards bearing testimony to a sustained commitment to responsible tourism.

Transfrontier Parks Destinations (TFPD) Transfrontier Parks Destinations (TFPD) entered the rural tourism market in Southern Africa in 2006 with a 5 unit/10 bed camp. By the end of 2015 they will employ 170 people in full time rural tourism jobs and will earn a combined salary of over R9.million this year. During this 8-year period, TFPD have advocated for investments, and provided the enabling environment for application of over R100 million for the renovation, construction or operationalising of community-owned tourism assets. A further R150 million advocated for by TFPD will enhance these areas over the next 36 months.

TFPD operate in remote rural areas where unemployment levels are in excess of 80%. Every job created in a sustainable business provides a knock-on effect. At an obvious financial level the individual no longer relies on the state or their extended family for support; the salary earned is spent in that community, with its downstream value. Local entrepreneurs receive income as they sell to the Lodge or directly to tourists.

On a less obvious level, the creation of sustainable jobs has deep societal value. Their experience is that income-earners prioritise education of their children, a sense of pride in their community grows, and the value of living in remote rural areas is increased. This is of particular importance where urban squalor is being created through the migration of unemployed people into the cities.

TFPD build sustainable tourism jobs in rural areas, bring the attention of investors to these remote areas to build infrastructure and community assets and with respectful management practices, and tourist-friendly communities, they help create good places to live, and great places to visit.

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BEST FOR POVERTY REDUCTION - supported by Marine Dynamics Wilderness Safaris - Children in the Wilderness (CITW) Children in the Wilderness (CITW) is a non-profit organisation supported by Africa’s leading ecotourism company, Wilderness Safaris. Its overall goal is to facilitate sustainable conservation through leadership development of rural children in Africa.

Insight, care and commitment are required to conserve Africa’s pristine wilderness and wildlife areas. If we are to ensure that these places continue to exist – in this generation and those to come – we need the rural children of Africa to understand the importance of conservation and its relevance in their lives. Hence their CITW programme: an environmental and life skills educational programme, focusing on the next generation of decision makers.

Image courtesy of Wilderness Safaris / Olwyn Evans ©

By exposing children to their natural heritage, CITW aims to create a network of learning sanctuaries that uplifts, conserves and cares for our children and our planet. In this way, it hopes to inspire the children to care for the environment so that they can become the custodians of these areas in the future. CITW makes use of camp programmes, run at Wilderness Safaris lodges, as well as Eco-Clubs, run at schools in areas that neighbour wild areas in which Wilderness Safaris operates.

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BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA Category Description: Best for resource management is awarded to a tourism organisation working to reduce and manage their water, and/or energy consumption and/or reduce their waste levels through innovative and replicable activities. By taking a moment to award innovative steps in water, energy and waste reduction, we aim to highlight best practice and discover initiatives which can serve as examples for other providers.

Bikes ‘n Wines Bikes ‘n Wines started off as a tourism service that not only has no negative impact on the environment, but gives back with each and every guest on tour with them. They believe that their responsibility as a tourism operator does not stop at running their business being conscious of the environment, but take it a step further and give back to the environment as well as teaching others to do the same.

Image courtesy of Bikes ’n Wines ©

Judging Criteria: Accommodation, transport provider or tour operator run with an innovative approach to resource management in a destination.

Chobe Game Lodge Chobe Game lodge has been involved right from the start in the consultative stages with the Botswana Tourism Organization’s development of the current ECO tourism Grading Manual.

They also availed themselves for a voluntary audit for ECO certification and was subsequently awarded Green+ Eco certification in June 2010.

There are three tiers of ECO grading in Botswana, the entry level of GREEN, a second tier of Green+ and then the highest grading of ECO tourism which they gained in 2012. They were audited again in October 2014 and have successfully retained full ECO Tourism certification.

Chobe Game Lodge is over 40 years old, to refurbish an old structure the size of this lodge, making it more eco-friendly has, and continues to be a mammoth task – it took them over seven years to get where they are today but acknowledge there is still work to be done. responsible traveller 53

BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA Green Mamba Garden The Green Mamba Garden Lounge is unique in its concept. It demonstrates that sustainable resource management can well be integrated in design and entertainment, as the cooking on the briquettes in a fuel efficient stove is not only economic and practical, but also an eye-catching attraction. It serves as a spark for discussion on sustainable resource management. Thus, the Green Mamba Garden Lounge is also making efforts to obtain products from local markets and recycle its waste. After all, the briquette stoves are a very simple, but effective measure to save forest resources, limit emissions and to improve conditions for the cooks. It is well affordable, locally replicable to households and enterprises. Hence, Green Mamba is promoting the use of briquettes in fuel efficient stoves through demonstration tours and trainings.

They received recognition through the SEED Award 2011 and have received acknowledgement and appreciation from government and NGOs. Green Mamba staff has been working hard and committed through diverse hurdles to become a model restaurant for alternative cooking fuels and advocate for an energy solution, which could be replicated in many more countries.

Hotel Verde Hotel Verde has gone to extreme measures to conserve and manage resources sustainably, and truly demonstrates responsible tourism as a working model for urban hotels proving that luxury and sustainability do not have to be mutually exclusive. Following the success of Hotel Verde, the managing company Verde Hotels is now expanding their footprint into Africa by providing thrivable hospitality solutions to hotel owners, developers and investors as a management company with the knowledge and ability to construct or retrofit green hotels.

The building now runs extremely efficiently thanks to the sustainable design, construction, optimal resource management and sustainable operations. The hotel spends much of its time and resources on developing staff and communities and educating guests to think more sustainably. It is ultimately the intensive efforts to modify behaviour and thought patterns for which Hotel Verde should be highly commended.

Image courtesy of Hotel Verde Š

Throughout the design and construction processes, resource management was taken in to account not only into the building’s future resource efficiency but also the management of resources during the actual

construction processes. For example, the following was implemented during the design and construction phase: stringent waste management and recycling, use of re-used and/or rapidly renewable materials, hazardous material reduction, and dematerialisation (saving 1279 tonnes of concrete by using cobiax void formers)

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BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA Machaba Camp

Magalies Park Resort

Machaba Camp uses the latest and most effective environmentally friendly operational systems and methods so as to have a very low footprint in the area. They are proud of their back of house operations and make an effort to show every guest that visits the camp these operations, including the kitchen, stores, solar plants, septic bio plants etc.that are normally not shown to guests to make them aware of how sensitive the area is and how low theirimpact is. In addition, Machaba only uses biodegradable chemicals in the kitchen and laundry.

Machaba Camp has already won an global award for environmental excellence (World Luxury Hotel Awards) against very stiff competition in Botswana and the rest of Africa.

Magaliespark Resort, being on the Magalies river and Hartbeespoortdam, is located in a very sensitive environment and echo system.

The dam water is a life line for agriculture, provides drinking water for many and is used for sports and leisure, so together with the other housing estates around the dam, have to ensure their sustainability and management of the dam which has in recent years suffered from bad water quality.

Magaliespark aims to reach and educate people around environmental issues and encourage them to make an environmental difference by example. They show easy basic examples of going green - recycling projects and social involvement (Up -liftment) projects which eventually have an economic impact.

Ocean View House With very little insight into responsible Tourism practice Ocean View House ventured on the Responsible Tourism path in 2012. The vision was to make a difference in their day to day practice and behavior by positively impacting their environment and resources. They predominantly focused on reducing their environmental footprint by analyzing their water and electricity consumption as well as their waste situation. Being part of the City Of Cape Town’s Pilot Project for Responsible Tourism gave them a platform and network to work from but also a reason and drive to persevere. The changes in no way limit the guest experience or their stay at Ocean View House and they noticed a great awareness amongst staff, as well as a reduction in water and electricity consumption year on year.

Image courtesy of Ocean View House Š

It is their belief that their efforts and results motivated other establishments to start being more responsible, too and it showcased that it is possible to make a difference by just doing small adjustments that have a huge positive impact. Being responsible is the way forward and they are striving to improve their operation so as to reduce their footprint.

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BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA

The Peninsula All-Suite Hotel The commitment to abide by their Mission Statement - “The Management and Staff at The Peninsula All Suite Hotel are striving to achieve sound and sustainable environmental practices to save The Cape for Future Generations” - mean sthat they intentionally bear in mind that daily staff operations have the biggest environmental impact on the property’s energy, water and waste management, thereby ideally reducing their carbon footprint.

To maintain sustainable environmental practices, Management ensure employees receive regular “greening” training to create awareness and reward staff for their green initiatives.

They are forward thinking in industry environmental innovation in that they’ve formulated their own key performance indicator database to monitor consumptions and expenses and targets and set objectives relating to activities that impact on the following areas: • Purchasing and Procurement • Water • Electricity • LPG Gas • Waste • Guest Amenities • Transport • Cleaning Materials • Training and Awareness • Monitoring and measurements They ensure that best practice environmental management strategies are implemented in accordance to their comprehensively documented Environmental Policy.

Sandele Eco-Retreat and Learning Centre Sandele is an eco-retreat for discerning travellers and a holistic learning centre. It has a great many ‘green’ attributes. Their vision is to be a model resort where people can come and see the practical implementation of sustainability principles and be immersed in the local community.

Sandele works directly with several academic institutions on responsible and niche tourism.

They operate multi-culturally by including Gambian counterparts in virtually all their learning programmes and have become a centre for Football4Peace – a community centered teaching of sport ethics and leadership principles.

A strongly held vision is that they work very closely with thei partnership village, Kartong.

And their mantra is: “the E of Eco stands for the environment and the Co stands for community”.

An MOU states that in 20 years Sandele will be gifted to the local community. Until then at

least 70% of Sandele staff will be from the village and each bed night sold results in a donation for local village development. They run many personal development programmes and yoga retreats and train their staff to act as tutors – two of their male staff trained as yoga teachers in India. On-site craft producers - all from the local community – offer their products..

Interns and volunteers train local people.

Examples include a month long training for 15 people in rocket stove building, a world class practitioner teaching permaculture, and a volunteer has built a commercial size solar food dryer at Sandele, currently being handed over as a local business.

In 2014 an Ecovillage Design Education course included 26 people from Kartong. This year the same course will be run for eight local villages.

Sandele guests are encouraged to understand and support all these activities. responsible traveller 57

BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA Table Mountain Aerial Cableway Company At Table Mountain Aerial Cableway (TMACC), responsible tourism is at the heart of what they do. Being based in a National Park and a World Heritage Site, the management of resources in an environmentally sensitive area poses a range of challenges to TMACC. The logistical framework and climatic conditions have brought about the development of an Environmental Management System that makes use of leading edge technology and innovative engineering, allowing them to focus on the three pillars of responsible tourism – environmental, social and economic responsibility – to maximise benefits and minimise costs.From the upgrading of the previous “Boeing” toilets –similar to those that

are used on aircraft - to the new recycling toilets that recycle water from a central tank, to fitting timers and blankets on all essential geysers and the appointment of a full-time, in-house recycler to ensure that the maximum possible amount of recyclable waste is removed from the general waste stream. The upgrading of the Café, including moving the production kitchen to the lower station and the introduction of compostable crockery and cutlery to providing concession tickets to non-profit organisations, we strive to be an exemplary resource management focused organisation.

These are but a few of the initiatives that have all contributed to making TMACC a leader in Responsible Tourism.

Tzaneen Country Lodge Tzaneen Country Lodge are proud winners of a SATOA Award as the most Responsible Tourism Business in Africa & the Indian Islands which they won in 2013. From humble beginnings in 2000, they started on a path to sustainability. This started with electricity conservation by introducing solar geysers and water conservation through sanitation plants that enables the re-use of all water in agriculture and in the Hotel gardens. They recycle all waste that can be recycled, first sorting all waste that can be collected - a previously unemployed person is now contracted and is self-employed and earn a living while specializing in recycling. About 90 % of the 67 bedroom hotel was created by recycling old farm buildings, dilapidated farmhouses, storerooms, tobacco kilns, sorting shed, and other unusable buildings. In this way they saved more than 50 % on new building materials.

Image courtesy of Tzaneen Country Lodge ©

The Tzaneen Country Lodge is integrated with a working mango farm, a small livestock, a conservancy, and small businesses. It is divided into a Lodge and ancillary businesses (10ha), a commercial mango farm (30ha) and the rest (120ha) is being restored to its previous natural fauna and flora. This includes the rehabilitation (80 ha or 70 % of the total area) of old orchards and fields.

This integrated development now provides a sustainable living for 220 families on 170 ha of landand it does this without depleting any resources and is able to sustain its operations through all climate conditions, even during drought conditions. A major achievement has to be the reverse of environmental degradation, conserving water and energy, and recycling waste.

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BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA Umlani Bushcamp Umlani Bushcamp is committed to minimising negative impact and disruption on the environment and to contribute to the conservation of biodiversity in the Timbavati Private Nature Reserve. They monitor and measure their impact in various areas, and strive to constantly improve their performance. Everything they do is influenced by their commitment to responsible tourism. This means that they take great care to treat people and the environment with respect by actively minimising the negative impact on their surroundings and making positive contributions wherever possible.

Umlani Bushcamp has proudly carried the Fair Trade Tourism (FTT) certification for nine years, being the 14th property to receive this accreditation in South Africa. They thereby guarantee that they operate in accordance with Fair Trade criteria such as fair wages and working conditions; fair distribution of benefits; and respect for human rights, culture and the environment. To qualify for this trademark, Umlani Bushcamp goes through a stringent assessment procedure once a year.

Vineyard Hotel

Image courtesy of Vineyard Hotel ©

The Vineyard Hotel takes responsible tourism very seriously. Education of all the staff, the introduction of energy and water saving devices and a waste separation and recycling programme are some of the many ways that the Vineyard Hotel is making its contribution towards a cleaner, safer, and more sustainable planet.

They started focusing their efforts on reducing their impact on the environment in 2006 and their Living Green journey started with the formation of a Green Team and putting a sustainability policy in place. In a joint effort to contribute towards preserving the environment, all the departments at the Vineyard Hotel signed the sustainability policy to show their commitment to the cause. They have a Green Team, who drive the initiatives and ensure they keep to their commitment. All new staff are inducted on the Hotel’s Sustainability policies. All staff receives Sustainability training via their own synergy program. Their greening encompasses all aspects of what they do at the hotel, from recycling up to 98% of their waste, installing energy efficient equipment, reducing water consumption by installing efficient shower heads, green procurement of recycled and biodegradable materials; plus their involvement in community greening initiatives, like their alien clearing “adopt a plot” project in the Table Mountain National Park.

Their Living Green Policy is the hotels’ commitment to take action to reduce their environmental impact and can be seen in many of their activities, from introducing energy saving devices to cleaner production. Waste reduction, recycling products, as well as using recycled products, form a big part of this. responsible traveller 59

BEST FOR RESOURCE MANAGEMENT - supported by National Cleaner Production Centre of SA Wilderness Safaris - Hoanib Skeleton Coast Camp Wilderness Safaris operates in areas of exceptional wilderness or biodiversity quality that enjoy varying degrees of formal protection (including national parks, community conservancies and private land). With some 50 camps and safaris in eight African countries, they help conserve almost 2.8 million hectares across Africa – what they call their biodiversity footprint. Their stringent environmental management systems, as well as Wilderness Safaris support of dozens of conservation projects each year, means that in almost all cases, their presence has enhanced the conservation status of the areas in which they operate, and specific species within them.

For example, Wilderness Safaris took great care in the design their newest camp, Hoanib Skeleton Coast, to ensure the smallest environmental impact possible. The camp is situated in a pristine desert environment in Namibia’s Palmwag concession and they wanted to maintain its untouched state. This meant adhering to Wilderness Safaris’ minimum environmental standards while also going above and beyond by powering the camp 100% with solar power.

This comes at a significant upfront investment from Wilderness Safaris but as described in their 4Cs ethos (Commerce, Conservation, Community and Culture), they also see the economic value in the long-term benefits of powering the camp 100% on solar energy.

Image courtesy of Wilderness Safaris ©

Through this approach they are truly integrating their business into the value that each C has, understanding that one C cannot function without the support of the other 3Cs. This understanding has allowed them to invest heavily into the environmental sustainability of Hoanib Skeleton coast not only through the solar but through intelligent architectural design to handle the high and low temperatures without the need for heating or cooling the rooms with energy demanding appliances such heaters or air-conditioners.

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BEST FOR WILDLIFE CONSERVATION - supported by South African National Parks Category Description: The focus of Best for wildlife conservation is on holiday providers, whether operators or conservation organisations committed to the conservation of habitats and animals in the wild and using tourism to achieve conservation objectives. This might include wildlife watching experiences, nature trails, places to stay or other holidays which otherwise benefit wildlife and habitats.

Judging Criteria: Integration of great holiday experiences with progressive and sustainable programmes in wildlife and habitat conservation, measures of success and ideas which can be adapted and developed by tourism providers around the world.

African Conservation Experience As a small team ACE works tirelessly to support conservation initiatives in Southern Africa by sending international support in the form of paid volunteers. ACE has been in involved in wildlife volunteering and conservation for over 16 years. ACE is primarily a conservation organization with a secondary purpose of eco-tourism. ACE does not own any of their partner projects and they encourage all sites to hire only local staff. In addition, ACE only support projects that give real and tangible value to wildlife conservation. In this way, ACE is able to truly support local organizations by providing both physical and financial assistance.

ACE take an unwavering ethical stance towards building a better understanding of conservation in southern Africa while providing sustainable, quality placements for their volunteers. ACE works with a variety of projects so that they can contribute to wildlife conservation as a whole in southern Africa. ACE often uses supplemental funds to give interest free loans to projects and provide connections with which organizations can further pursue funding and supplies. In this capacity, conservation travelers have an indepth, hands-on, intensive experience with qualified conservationists in the field. This allows for personalized understanding and awareness of conservation issues which the traveler then internalizes to transform relationships, careers and world views. Additionally, ACE ground staff support the volunteer throughout their placement in an unprecedented capacity. The goal is for international travelers to have a safe and supported opportunity to experience wildlife conservation in southern Africa, while knowing that they are having an unquestionably positive impact both physically and financially while at the project.

All Out Africa All Out Africa’s combination of community development and conservation in Swaziland contributes to both wildlife and people. Their conservation projects allow for the opportunity to see Swaziland’s true beauty and for local people to engage in hands on work in wildlife conservation. All Out Africa has international lecturers, researchers, and independent study groups working with local people, breaking down assumptions and misbeliefs, and developing equal relationships, by breaking down barriers and prejudicial mind sets.

They run a sustainable conservation operation because the majority of the income needed to run conservation and community development comes through the volunteer travel business and work together with local partners and empower local people to take ownership of community development projects that run regardless of whether volunteers are on site or not.

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BEST FOR WILDLIFE CONSERVATION - supported by South African National Parks andBeyond ‘s Rhinos Without Borders Founded on the ethos of Care of the Land, Care of the Wildlife, Care of the People, andBeyond has a positive impact on over nine million acres (3.5 million hectares) of protected wildlife areas. andBeyond’s pioneering model of low-impact, high-yield wildlife tourism combines conservation with sound business and commercial activities and underpins all our initiatives.

Beginning at andBeyond Phinda Private Game Reserve, andBeyond reclaimed 57 000 acres (23 000 hectares) of degraded farmland and turn it into a thriving game reserve. The mass translocation of wildlife that this necessitated allowed us to pioneer many techniques of game capture and relocation, including setting a new national protocol for TB-free buffalo. Many of their subsequent wildlife conservation projects have been based on these translocation techniques, which they have used to help ensure the survival of endangered species. One of the most notable of these is the Rhinos Without Borders project, in which andBeyond has partnered with Great Plains Conservation to translocate up to a hundred rhino from South Africa to Botswana, which has a strong security and monitoring framework that combats the growing threat of poaching. andBeyond Mnemba Island off the coast of Zanzibar is the site of breeding projects for rare suni and the endangered Ader’s duiker. With suni numbers increasing rapidly, more than 250 animals have been translocated to 13 sites throughout Zanzibar. In addition, since 1998, andBeyond staff on the island have been tagging and monitoring the movements of endangered green turtles that nest on the island, as well as ensuring the safety of their eggs.

Image courtesy of andBeyond ©

andBeyond was the first private sector operator to run research projects, with over 250 such initiatives recorded. This includes groundbreaking projects like the Munyawana leopard study, initiated by Panthera, an international organisation dedicated to conserving the world’s wild cats, in partnership with andBeyond.

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BEST FOR WILDLIFE CONSERVATION - supported by South African National Parks Bartholomeus Klip Farmhouse “Having worked here for over 15 years, starting as a junior ranger, I had the privilege of starting my job when some of the projects first started (buffalo)as well as learning all about the existing ones(quagga and tortoise monitoring) already on the go. Helping out in the initial stages of the buffalo breeding programme, it was a new experience for everyone and now looking back I can see the amazing development and growth that has taken place at Bartholomeus Klip with all these conservation initiatives. Elandsberg buffalo have pioneered the way forward in captive breeding and the bred animals that are genetically superior and sought after for stock. Our organisation has always been involved in conservation not just breeding programmes but with the conservation of land and animals.”

The Nature Reserve which contains two critically endangered veld types was proclaimed a natural heritage site is a wonderful achievement in the conservation front. Recently Elandsberg Nature Reserve entered into a Stewardship agreement with Cape Nature to conserve this land in perpetuity. As one of the largest remaining pieces of Swartland Shale renosterveld and Alluvium fynbos, it is home to the critically endangered Geometric Tortoise.

The owner and managers are passionate about the environment, fauna and flora, so there is hope for these reptiles and plants going forward. With the devastating fires they saw first-hand how destructive humans are but also how caring, with the volunteers that came from far and wide to help search for a tiny tortoise and the efficiency of our staff to build a new home for them in the Reserve.

“I am very proud to work for an organisation that puts the community and the environment first and do our best to educate the people on the Nature Reserve and the local community and to conserve and protect the fauna and flora for the generations to come.”

Global Visions International’s South African Wildlife Conservation Project GVI’s Wildlife Conservation Expedition has a huge, accurate and consistent dataset on multiple key species, collated over a 14 year period that has and is being used in a number of studies in international conservation research. They were recently published in Science Magazine, one of the top two scientific journals globally, on a cheetah energetics study in collaboration with scientists from respected universities and academic organisations in at least 4 different countries. Because of their consistent presence in the field, they are able to share the tourism-relevant sightings with the commercial safari vehicles on the reserve, thus ensuring a consistently high standard of game viewing for tourists, and marketability of the lodges. If this were not the case, these land-owners would be forced to seek alternative income to sustain these properties, such as cattle ranching or commercial hunting.

In addition to the research work, journal publications and sightings for tourists, their team has raised significant funds for the anti-poaching efforts on the reserve and consistently assist with hands-on conservation efforts such as removal of the highly invasive and exotic Prickly Pear (Opuntia spp) among others. They regularly contribute to citizen science efforts such as raptor nesting and migratory bird data for Birdlife SA and conducting road kill data transects for the Endangered Wildlife Trusts Wildlife and Transport program.They also work with the community in nearby The Oaks village on renovation projects and wildlife games and lessons in a school and nursery.

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BEST FOR WILDLIFE CONSERVATION - supported by South African National Parks Marine Dynamics Marine Dynamics Tours is the only shark cage diving company in South Africa that is truly making a difference through research, conservation and education, and protecting the animals and environment on which it relies on for a living. Providing logistical and financial support to the owner established Dyer Island Conservation Trust through which the projects are run. The Trust was set up as a registered non-profit so that clients of Marine Dynamics could help support the work and know their funds are being correctly managed.

Marine Dynamics lives by the motto of ‘Discover and Protect’ and spreads the message to their clients that “YOUR CHOICE MAKES A DIFFERENCE.” They have initiated and supported some crucial studies in the area: - The FIRST great white shark population study in Gansbaai (crucial considering their numbers are unknown but suggested at anything between 3000 – 5000 worldwide) - The influence of environmental parameters on great white shark behaviour – crucial in understanding of climate change factors and interactions with humans during certain times of the year - Predator/prey relationships between great white sharks and Cape fur seals – crucial to a better understanding of the ecosystem in which we operate

Image courtesy of Marine Dynamics ©

Marine Dynamics staff are also actively involved in animal rescues – their organisation is the first port of call in the area for any marine animals in need. Marine Dynamics is recognised by many institutions that includes Fair Trade Tourism and Universities and has been used as a case study for best practice. Owner Wilfred Chivell, the visionary behind Marine Dynamics achievements has won various conservation awards. Marine Dynamics has ultimately been instrumental in changing perceptions of great white sharks and adding valuable input based on scientific research that can contribute to conservation decision of this iconic species. Yet the work of the organisation does not stop there and includes the welfare of the various species in their area – the endangered African penguin and other seabirds; whale/dolphin and seal studies; marine pollution efforts and a commitment to local employment and personal growth of their staff.

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BEST FOR WILDLIFE CONSERVATION - supported by South African National Parks SAASA The South African Animal Sanctuary Alliance (SAASA) has positioned itself so as to have a sustainable medium and long term plan which is designed with every possibility of reaching its goals of conserving various species of wildlife, which shall remain genetically pure, semi-wild and will be available for the reseeding of those species’ home ranges at a point in the future when the need arises; thus guaranteeing the conservation of those species now and in the future.

During the course of SAASA rolling out its medium and long term plans, the organisation continuously seeks to improve the lot of wild animals, both captive and in the wild, and remain the voice of captive wild animals. While SAASA continues to make “happy ending stories” for many previously caged animals and birds, SAASA is also implementing ground breaking methods that help the environment and reduce greenhouse gasses by leading by example and converting to electronic paperless and print-free marketing methods.

They ensure that local communities benefit from their wildlife conservation endeavours.

Local craftsmen and women provide curios

for their souvenir shops; local farmers provide quality food for their animals; they employ people from the local communities in a wide range of permanent roles at all three of their sanctuaries; and they actively support a number of community development projects and sponsor local sports teams.

In addition, SAASA has set the standard (benchmark) for all future sanctuaries to follow in becoming “true sanctuaries” that are totally self-sustaining, using a proven financial model that drives the Green Economy. They are firm in their stance that it’s not enough to talk the talk about responsible tourism, but that we must also ‘walk the walk’.

SAASA currently comprises three sanctuaries located on the Garden Route, Plettenberg Bay area, South Africa: Monkeyland Primate Sanctuary; Birds of Eden; and Jukani Wildlife Sanctuary for large wild cats and other wildlife - and believe they have made a huge impact in changing the way people think about wild animals and the way they should be treated.

Hence, they are “the voice of voiceless captive wild animals”.

Tenikwa Wildlife Awareness and Rehabilitation Centre Tenikwa has evolved from initially operating as a Wildlife Rehabilitation Centre some 11 years ago, to an organisation with a sound conservation philosophy that they carry out through their actions and programs. Their conservation philosophy comprises three aspects: to undertake wildlife rehabilitation and get wild animals back to nature where they belong, (immediate intervention); to raise awareness of the conservation issues facing wild animals in South Africa (long term changing of practices and behaviour) and to protect and promote bio-diversity through awareness, through the content of their tours which highlight biodiversity issues and through working closely with their partners in conservation such as CapeNature, Natures Valley Trust, Department of Environment.

They are a very small organisation, but are focused and dedicated, and have made a direct impact on South African Wildlife. They do not make use of volunteers in the normal sense of the word as a cheap and alternative form of labour, and rather prefer to employ local staff, giving employment to some 24 permanent staff members. They believe that this is a core responsibility of any business in the tourism trade, as employment allows children to be educated and secures jobs in the future, and believe that conservation challenges cannot be addressed without dealing with the social issues in South Africa.

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What’s news...

The Vineyard Hotel team

The Vineyard Hotel is awarded Fair Trade Tourism certification The Vineyard Hotel, having been consistently recognised for its sustainable and social initiatives, is now able to add another feather to its cap - having just been awarded its Fair Trade Tourism (FTT) certification.

award-winning on site recycling program.

To achieve Fair Trade Tourism certification businesses need to undergo a stringent independent audit similar to that required for Fairtrade product certification.

Says Chris van Zyl, Group Environmental Manager and Horticulturist, “The independent auditor conducted various site inspections and meetings with the health and safety committee and numerous workers, discussing everything from contracts and payslips to the policy around tipping. Through this process we have learned that FTT is as much about taking care of our Fair Trade Tourism is a non-profit organisation environment, as it is taking care of our team. that promotes responsible tourism in southern The hotel is proud to have formalised their Africa and beyond, by ensuring that the people commitment to fair and responsible tourism and who contribute their land, resources, labour and is now part of a select group of 21 establishments knowledge to tourism are the ones who reap the and tour operators in the Western Cape FTT benefits. family.”

After a stringent auditing process, which included being assessed on their business practise and HR, community resources and cultural heritage and environmental practise, the hotel passed with flying colours and was awarded 98% in the general category and 100% in the mandatory category.

While the hotel has been promoting sustainable practices throughout all areas of its operations since 2007, under its ‘Living Green’ banner, this FTT certification is simply another step in the hotel’s ongoing journey to be a more environmentally conscious property. Some of the initiatives currently under way include solar panels on the roof of the fitness centre, which go towards powering the conference centre, and an

By selecting an FTT-certified business, travellers are not only assured that their holiday benefits local communities and economies, and that the business is operated ethically and in a socially and environmentally responsible manner, but they will also have a more fulfilling holiday experience. •

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Advertorial Rice harvesting

Experience ‘Thainess’...

with community tourism, conservation and sustainability Thailand has long been a sought after destination for adventurers and eco-tourists, and in recent years responsible travellers. This is not surprising with Tourism Authority of Thailand’s focus on sustainability and ‘green’ campaigns to educate locals and visitors about the real roots of environmentally sound practices - this knowledge will help ensure that the pristine forests, breathtaking mountains, clear waterways and wonderful wildlife remain so for future generations.

Equally as important as conserving the wilderness and wildlife however, is to help maintain the livelihoods of the locals and to sustain their traditional lifestyles. A number of tour operators in Thailand have established a working relationship with the villagers and offer community based tourism that considers environmental, social and cultural sustainability.

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These include home-stays, responsible volunteering, eco-adventures and cultural activities.

Guests have the opportunity to learn about and experience ‘Thainess’ through hands-on activities and fun experiences like exploring mangrove forests via long-tail boat while watching macaques swing through the trees and mud skippers crawling along the banks.

When guests stay with a host family they can learn anything from making batik to tapping rubber trees or planting rice on organic farms and learning to cook local food. The visitor gets to experience authentic ‘Thainess’ and the local people are empowered and are able to earn income as hosts, guides and entrepreneurs which in turn helps the local kids get a better education and for all to have better access to health care.

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Southern Thailand’s tropical rainforests offer a wonderful nature experience with jungle covered limestone peaks, crystal clear lakes, spectacular birding and educational elephant experiences. Elephants are extremely important in Thai society, and were at one point even on the flag of Siam. Historically elephants were kept in captivity to haul lumber, and with the demise of the logging industry many elephant and their mahout were left to beg and perform to earn a living.

Bird watching

Tourism thank goodness has offered an alternative and there are now many responsible operators that offer educational elephant interactions. One such company is the Elephant Hills, Thailand’s first luxury tented camp.

Situated in Khao Sok National Park which also happens to boast the largest area of rainforest in Thailand and conveniently located only 2 hours either way from Phuket or Krabi, guests get the opportunity to appreciate the special bond between elephant and mahout in a way that offers a sustainable life for both creature and humankind.

Elephant & Mahout

Image courtesy of Elephant Hills ©

The main reason to visit Khao Sok is to appreciate the diverse nature and scenery of the area combined with the comfort of Elephant Hills and the sound of gibbons calling in the morning.

However it doesn’t end here as the diversity of the flora and fauna in the area is immense. 200 different floral species including the world’s largest flower Rafelesia, orchids, ferns and palms including the extremely rare white back fan palm

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Image courtesy of Elephant Hills ©

can all be found in this national park. Whilst wild elephant, a small number of shy tigers, bears, monkeys, gibbons, porcupine, pangolin, deer and even the rare mountain Serow can be spotted.

Relaxing on the lake at Elephant Hills luxury tented camp Experience Thainess

For those even more adventurous however, soaring through the lush ancient rainforest with the Flight of the Gibbon zip line canopy tour in Chiang Mai, northern Thailand isn’t just delightfully exhilarating, it’s an education. Local guides share their knowledge of the forest, including the elusive gibbons. Flight of the Gibbon is committed to conservation efforts and re-establishing gibbon populations within their historical range. In addition to this owners of this long standing, award winning company are actively involved in forest conservation as they support ecological educational programs and tree-planting projects.

Sustainability and authenticity can be found throughout Thailand, and a number of the larger hotels such as the Anantara and ShangriLa Hotels & Resorts are working towards international standards of sustainability and cost-effectiveness by implementing wastewater and energy-saving systems like solar panels to generate electricity and constructing bungalows made from natural materials that reduce the need for air-conditioning. Some of these resorts, such as the Sampran Riverside, also grow their own rice and vegetables and during their stay, interested visitors are encouraged to get some hands-on experience in farming.

Whether it’s a trek or scuba-diving, rafting or bird-watching, eco-conscious and responsible travellers will be drawn year upon year to explore this incredible country, known by many for its people and the land of smiles. A country which entices millions of holidaymakers each year, it is not only due to the many beautiful beaches and glorious islands, but for the very reason of creation.

The Tourism Authority of Thailand has a representative office in Johannesburg, South Africa as well as many other countries worldwide.

Feel free to contact them for further information or alternatively your local tour operator for further details or package options.

Rong Ngang community

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www.tourismthailand.org www.facebook.com/amazingthailandinsouthafrica www.thaitrips.co.za www.elephant-hills.com www.treetopasia.com

EXPERIENCE

YOUR PERFECT

ESCAPE

WORK

PLAY

STAY

EXPERIENCE

DINE

RELAX

SO MUCH TO CHOOSE FROM. ONLY ONE CHOICE. With a portfolio of over 90 hotels and 14 casinos, we have a variety of hospitality and exciting entertainment and leisure experiences in key destinations.

Our Cape Town hotels are situated between the Waterfront and the foothills of Table Mountain, taking pride of place in the Mother City.

Images courtesy of African Insight / Stew Nolan Photography ©

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Conservation Internships and Volunteering Experiences Somkhanda Game Reserve is located in the Zululand region of South Africa’s KwaZulu Natal province. Between the towns of Mkuze and Pongola, (west of Jozini Lake and the N2 highway). The game reserve is 12,000 ha and is located in one of the world’s major biodiversity hotspots known as the Maputaland-Pondoland-Albany Hotspot.

The southern boundary of the game reserve borders onto the Mkuze River. The high ridges in the east of the reserve provide magnificent sweeping views across Jozini Lake to the Lebombo Mountains beyond.

The reserve is home to white and black rhino, leopard, hyena, African wild dog, giraffe, zebra, kudu, nyala, bushbuck, impala, warthog, duiker, steenbuck, wildebeest and a host of smaller mammals and reptiles. In 2015 buffalo and will be introduced.

Being familiarised with the bush

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African Insight manages exclusive tourism concessions on Somkhanda Game Reserve as well as Bhekula Nature Reserve - located five minutes from Tembe Elephant Park. The

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tourism focus on these reserves is based on a Science on Safari model where guests are involved in interactive wildlife and conservation activities.

In September 2014 African Insight launched a 3 – 12 month internship programme which has been a huge success. Interns from Germany, Switzerland, Canada and South Africa have made a huge contribution to the ongoing conservation and community outreach on the reserve. This success has led to the launch of a new opportunity - a one month conservation volunteering experience on the reserve.

With fixed start and end dates that are co-ordinated with routine transport from Durban up to Somkhanda and back the cost of travel is eliminated making this a very affordable experience for single travellers as well as groups. The cost is US$175/week.

Cattle dipping in the local community

This programme is perfect for active, enthusiastic travellers looking for an opportunity for an awesome wildlife conservation experience that is making a definite contribution to conservation and community awareness.

www.africaninsight.co.za Setting equipment for the monitoring of wildlife

A succesful game capture & release responsible traveller 73

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Cable car with Lion’s Head in the background

Table Mountain Cableway’s commitment to responsible tourism Table Mountain Aerial Cableway Company has been providing visitors with a world-class memorable experience for more than 85 years, and is committed to delivering outstanding service, while being passionate about preserving its natural environment. Working within a World Heritage Site and Table Mountain National Park, the Cableway is fully committed to balancing high volumes of visitors (850 000+ per year) with the need to protect the unique floristic environment within which it operates. The Cableway takes its role as a custodian of Table Mountain very seriously.

However, the Cableway’s responsibility is not only limited to protecting the environment within which it operates.

It also extends to other realms of responsible tourism: i.e. social and economic responsibility. In recognition of its responsible tourism practices the Cableway was named the overall winner of the Imvelo Awards for Responsible Tourism in November 2011. The awards recognise tourism and hospitality businesses that make a real, measurable and sustained contribution to Responsible Tourism. Other milestones are its Platinum Class Heritage Environmental Rating and ISO 14001-compliant certification.

ENVIRONMENTAL RESPONSIBILITY Resource Management As a responsible tourism destination resource management (water, waste and energy management) is important to the Cableway.

Water management: Water is necessary for our very existence and, as such, is a precious commodity, especially on top of Table Mountain. To preserve the fynbos and prevent depletion of water supplies on the mountain they are serious about minimising their water consumption.

Water-saving measures include: • Installing new recycling toilets, which feature significantly 74 responsible traveller

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reduced water usage Changing all flush toilets, other than in the disabled facilities, to a dual-flush mechanism Fitting the Top Station’s men’s toilets with waterless urinals Using sensor-operated and push button taps throughout their ablution facilities Reducing the amount of grey water generated by a massive 1-million litres by moving the production kitchen to the Lower Station, and using compostable cups, lids, cutlery and straws in their food and beverage facilities Having meters installed to monitor the water usage

Recycling toilets recycle the water from the hand basins to use in the toilets

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Waste Management: The Cableway’s strategy is to reduce the amount of waste produced so that there is less waste to recycle and less waste sent to landfill. Over the period 2009 – 2014 a 52% reduction in waste to landfill was recorded, as well as an increase of 200% in the amount of recycling that was handled at the Cableway.

Measures to improve waste management include: • Appointing a full-time, in-house recycler to ensure that the maximum possible amount of recyclable waste is removed from the general waste stream • Increasing the number of recycling bins so that sorting of waste can take place at source • Installing soda fountains and beer on tap in the Table Mountain Café (this has resulted in a drastic reduction in glass, soft drink cans and plastic bottles. All soft drinks from the soda fountain and beers from the beer on tap are sold in recyclable PLA cups) • All hazardous waste (e.g. printer cartridges, fluorescent lights, medical waste, batteries, etc.) is removed by specialist waste removal companies • Suppliers have been asked to reduce the amount of packaging they bring to the mountain or to take back used packaging Energy Management: The Cableway has implemented the following electricity-saving measures: • Fitting timers and blankets on all essential geysers • Switching off all non-essential geysers • Using energy-saving bulbs in all th light fittings • Fitting timers to all outside lighting circuits • Regulating air-conditioners in their offices to between 18 and 21°C to save energy while still providing comfortable working conditions In addition to this, the energy generated by the descent of our cable cars sees 1 500kWh a month being fed back into the electricity grid.

SOCIAL RESPONSIBILITY Class in the Clouds - the Class in the Clouds programme is aimed at South African learners from Grades 1 to 12. It affords learners an educational experience on top of Table Mountain.

It provides the perfect escape from the confines of the classroom and lessons are themed around travel and tourism, geography and environmental studies.

Since its inception in 2002 more than 250,000 learners have participated in the Class in the Clouds programme.

Concession tickets - the Cableway recognises the need to contribute positively to communities and organisations in need. As part of its Corporate Social Investment programme, the Cableway supports underprivileged and non-profit organisations by providing tickets (either on a complimentary or concession basis) for a day out on Table Mountain, or by providing tickets which may be used as a competition prize to raise funds for a good cause.

Skills Development - one of the important aspects of the Cableway’s People Brand is that the company is dedicated to assisting employees to reach their full potential by providing opportunities to develop skills.

Siyafundisa, the Cableway’s Academy of Learning, was established to address the following business needs: • Having formally skilled employees at staff level • Having a formal learning pipeline for seasonal staff, ensuring longer employment relationships and skilled staff over season • Contributing to Corporate Social Investment / future employability of learners • Supporting a staffing philosophy that involves employing more multi-skilled stewards

relationships. More than 80% of products sold in the Cableway retail outlets are sourced from local suppliers. The Cableway is also recognised as a Level Four B-BBEE Contributor with a procurement recognition level of 100%.

Tel: +27 21 424 8181 www.tablemountain.net Recycling bins at the Lower Station

A small choice. A big difference.

Compostable containers – 100% earth-friendly We have chosen to conserve water and minimise pollution by using compostable containers for our food and some of our beverages, instead of using washable crockery.

These 100% compostable containers are made from organic material that turn into nothing but water, CO2 and compost.

COUNTER LINE

Learners participating in the Class in the Clouds programme More than 80% of retail products are sourced locally

ECONOMIC RESPONSIBILITY Table Mountain Cableway is serious about responsible tourism.

The company supports local communities and suppliers, wherever possible, and aims to grow and develop the relationship with suppliers to produce successful, long-term and mutually beneficial responsible traveller 75

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Upgrades & improvements at the Sandton Indaba Although it has been a very long and challenging time, it was definitely necessary and management and staff are happy to report that the William Nicol is close to completion. For a couple of months the Indaba Hotel’s entrance on William Nicol was closed to accommodate the much needed upgrades. Traffic lights have now been installed at otheir Main Entrance on William Nicol, as well as the intersection at Pieter Wenning Road. Both the North and South bound carriage-ways on the William Nicol are open which has greatly reduced traffic congestion.

Although some minor road works still continue, guests are assured that visiting the Indaba Hotel, Spa & Conference Centre is now smooth sailing... or driving in this case.

The Conference Centre has also seen some improvements to make your conference experience as comfortable as possible; with new lounge areas and upgraded conference venues. The Sandton Indaba is suited to all your

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conference needs with their 24 multi purpose conference venues which include a 200 seater state of the art Auditorium and two banquet venues seating up to 500 guests. Offering complimentary WiFi to all their guests, it is easy to see why their Award Winning Conference, Meeting & Banqueting facilities are recognized as being some of the best and most comprehensive on the African Continent. Book a conference during June and July 2015 and qualify for their winter conference and accommodation special.

The Indaba Hotel and Mowana Spa are also Proudly Green ensuring responsible tourism and minimising carbon foot print through extensive recycling of waste products, water-wise gardening, greening conference initiatives, better material choices, minimising power usage as well as buying local - after all, a better place to live is a better place to visit. •

www.indabahotel.co.za

What’s news...

Advanced Anti-Poaching techniques make significant progress in the effort to save Africa’s iconic wildlife Poaching is the illegal removal of natural resources. That may sound quite simple; however, it can be a very complex issue.

Poaching is undertaken by a variety of different people for many reasons and must be understood within a cultural context.

Right now, organisations often end up latching onto some expensive technology or superwarrior as the magic formula to tackling the issues of wildlife protection. Generally, the feeling is that soldiers are the people for the job, and the troops are being sent in more and more.

There are also many programmes where serving and former foreign military men train scouts according to established military doctrine. This is just not the answer.

Most of these troops are sent out and cannot find the “enemy”. They patrol around and around without ever even seeing a poacher.

This is because poachers, although often skilled fighters, are not conducting a military campaign - and they are past masters at not being found.

Conventional military practices do not apply.

In 2014, the African Lion & Environmental Research Trust and Chengeta Wildlife jointly published “A Field Manual for Anti-Poaching Activities”, in both English and French. Written

by Rory Young and Yakov Alekseyev, the manual establishes techniques that can be implemented effectively by even the least resourced of Africa’s anti-poaching units (APUs) in the fight against poaching.

These techniques focus on proactive and reactive investigation, advanced tracking skills, and effective pursuit and apprehension skills.

Poaching prevention is also a key element.

Thanks to generous donors, the partnership has so far been able to send Rory to provide training to APUs in Zimbabwe, Malawi, and Guinea, and the results speak for themselves.

The most recent training undertaken has been in Liwonde National Park in Malawi, where an average of 5 arrests of poachers was being made per month. In August 2014, a training programme was undertaken in this Park which included a small number of rangers from each of Malawi’s protected areas. As a result, in Liwonde, arrests trebled to an average of 15 per month in subsequent months.

Throughout 2015 and into 2016, they are returning to each Park to train 30 rangers at 78 responsible traveller

each, with those that attended the first session acting as training assistants to Rory Young who leads the training. These rangers will go on to form a dedicated anti-poaching training group to ensure training is a continuous process within Malawi. Rory returned to Liwonde in February, with arrests made during a two-week period of the operations training rising to 33. To put this into perspective, according to the South African Department of Environmental Affairs, the average number of arrests of poachers in the Kruger National Park in 2014 was 14.5 per month, and 32 throughout the whole country.

Anti-poaching training conducted in Guinea at the end of 2014 is assisting a 2-year pilot initiative to implement a wildlife protection programme in the country. Funded by the European Union and implemented by the United Nations Office for Project Services (UNOPS) in partnership with the Republic of Guinea’s Ministry of the Environment, Water and Forests, the aim is to support the Ministry in the creation and application of a new corps of rangers in three of Guinea’s protected areas: Upper Niger National Park, Ziama Massif Biosphere Reserve, and Mount Nimba Strict Nature Reserve.

The pilot programme currently includes 38 officers and 290 rangers, but if successful, activities may be extended to a total of 4000 rangers across Guinea’s protected area network.

This is the first time anti-poaching operations have been undertaken in the country since 1966.

They have been asked to return to Guinea in 2015 to continue training, and have received requests from many other countries for assistance. •

www.lionalert.org Advanced anti-poaching team

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INDABA HOTEL, SPA & CONFERENCE CENTRE YOUR AFRICAN DESTINATION IN JOHANNESBURG Just north of the fast paced business world of Sandton lies the 258 bedroom Indaba Hotel, Spa & Conference Centre. It is a compelling blend of business-like efficiency and relaxed country atmosphere within close proximity of the International Airport making the Indaba perfect for groups and leisure travellers. The hotel features 24 multi-purpose conference venues ranging from Executive Boardrooms to large Banquet Venues seating up to 500 people. Boasting 2 world class restaurants and the renowned MOWANA Spa, the Indaba Hotel is sure to meet your business and leisure requirements.

W: www.indabahotel.co.za | T: +27 11 840 6600 E: indaba@indabahotel.co.za