TechTotal's Clients

TechTotal

Clients & Expertise Confidential Document

TechTotal has devised and implemented solutions for a number of organizations. Read about some of the ways TechTotal has helped different organizations leverage their information.

Agility Client Description

Number of Documents: 5

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Microsoft PowerPoint: To create presentations for marketing/sales Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 2 Technical Writers, 5 people (offsite)

Agility is one of the world’s leading providers of integrated logistics to businesses and governments. It is a publicly traded company with $6.3 billion in annual revenue and more than 32,000 employees in 550 offices and 100 countries. Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint, and customized capabilities in developed and emerging economies alike. They have indigenously designed a warehouse software product which helps improve visibility of the warehouse processes.

Product Name AJIRA Documents Prepared User Manual, Online Help, Technical Reference Manual, Presentation, Technical document Approach Being the very first initiation of acquiring International Standards documentation in Agility, we have engaged a strategic approach towards building a strong documentation base for the organization. We have modeled them an onsite/offsite process of execution where the documentation is carried out in both the ways: internally and externally. Internally, we had brief KT (Knowledge Transfer) sessions with the SMEs regarding the Product Flow and customer background. These sessions has led us towards identifying the audiences and later, outline the document followed by designing the document framework.

During the document development phase, the onsite resources gathered the information along with the screenshots and were submitted to the offsite team of TechTotal headed by Technical Leads, SMEs, Editors/Proofreaders, and Graphic Designing Team who were involved in polishing the content in terms of Standardization, Quality of content, Presentation and most importantly, improve clarify of the information.

“It was an awful experience with TechTotal during product documentation, as they took control of the ship throughout and delivered the documents which were to the expectations. “ Sreelatha – Project Manager Agility E-Services

NESS Client Description

Number of Documents: 6

Ness Technologies (a CMM Level 3 Company) is a global IT services provider with 8300

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people in 18 countries. It has award-winning IT services, teams, and skill-sets scale globally

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as business evolves and delivers services in the combination of on-site, near-shore or off-

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

shore.

Product Name Standard & Poor’s RMBS Loan-Level Data Feed Documents Prepared User Manual, Help File (Web-based), Brochure, Quick Reference Guide, RFP Approach Ness approached us at a crucial time of release of their product which needed short-term documentation to be built for the release. We have appointed a dedicated resource within

Team Size: 1 Technical Writer,

the project team who connects to the offshore development team in UK and update them

SME

with the documentation plan and work estimations. The resource has to effectively communicate with the offshore team along with the Program Manager to identify the documentation needs and suggest the best possible documentation plan.

“TechTotal helps us identify critical business information through their expertise and provides solutions for effectively managing that valuable asset.”

- Arvind, Associate Consultant, Ness.

BSG Client Description

Number of Documents: 6

BSG is one of the leading information technology solutions company operating in the

Number of Pages: 2000 apprx

Middle East markets since 1995. BSG's primary focus is the delivery of Business

Tools Used

Intelligence/Data-warehousing and Supply chain execution solutions and services to

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 3 Technical Writers, Lead, SME

customers in the region.

Product Name Aware Transportation, Aware Warehouse, Aware Finance, Aware Fleet, and Aware Procurement.

Documents Prepared User Manual, Online Help Approach Being a marketing franchise for one of the pioneers Exactus UK, BSG is one of our overseas clients where they are targeted to sell their expertise with the best possible customer support to their Supply Chain customers. It was a complete outsourcing engagement with the client where the documents were built through TechTotal’s SMEs and Lead’s efforts.

We were initially appointment for a short-term visit to BSG -Dubai and later, the task has been executed from TechTotal Hub.

"After a lengthy search for conversion partners, we joined forces with TechTotal...The results have been astounding. Very quickly, our production process turned from weaklink/bottleneck to become one of the project strengths and selling point."

- Raheel Khan, BD Head

MED e-care Client Description

Number of Documents: 4 Number of pages: 1300 apprx

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Microsoft Word: To prepare rough drafts PowerPoint : To create presentation Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Adobe Captivate: To design interactive demonstrations

Team Size: 3 Technical Writers, 2 Instructional Designers, Lead

MED e-care is a canadian integrated Solutions Provider for the continuum of care, offering high performing, easy to use, clinical applications designed to meet the complex challenges of Long Term Care. MED e-care’s suite of integrated products offers a full solution, and includes: Care Plan, MDS-CCRS, MDS-Mental Health & MDS-Home Care, Rehabilitation (NRS), ADT, Financial (A/R, A/P, GL and EFT), Infection Management, Progress Notes, Staff Scheduler and Business Performance Management.

Product Name e-Mar, e-ADT, e-Care, e- Assessment Documents Prepared Technical Manual, Training Material Approach MED e-care is one of the prestigious overseas clients for TechTotal. We created complete documents, tutorials for most of their products. We have also created a database for all their documents maintained at TechTotal Server. Nearly a team of 6 expertise technical writers have worked on this project and executed various documents.

Our team members have worked on the application remotely, taken the screenshots and gather the information through VOIP call.

PROXIM Client Description

Number of Documents: 4

Proxim Wireless Corporation (OTCQX: PRXM) is a leading provider of end-to-end

Number of pages: 500

broadband wireless systems that deliver the quadruple play of data, voice, video and

Tools Used

mobility to all organizations today.

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Adobe FrameMaker: To prepare documents Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 3 Technical Writers, Lead, SME

Monaco/Tsunami™ MP-8100 Series Documents Prepared User Manual, Online Help Approach Working with Proxim made TechTotal to enter into a new domain; Wireless Technology.

TechTotal has fulfilled Proxim’s urgent requirement of creating end-user documents by placing 3 man power and completing the documents in a very quick succession. The manuals had to be written for network engineers and field engineers to help them in installing the device, managing the device and monitoring the device.

MEGASOFT Client Description

Number of Documents: 80

Megasoft is a trans-national Intellectual Property driven, product-based technology company that focuses on the growing Telecom sector. Megasoft also offers Outsourcing,

Number of pages: 1000 approx

Off-shoring and back-office services to other product companies in the areas of Product

Tools Used

Life Cycle Management (PLM) and Application Development & Maintenance Services

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Adobe FrameMaker: To prepare documents Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

Team Size: 6

(ADMS).

Product Name INfinet Billing Management, AAA, CAMEL, INAP, IVRS, VMS Documents Prepared Technical Product Documents (TPD), API Guides, Use Case Realization (UCR) Approach TechTotal co-located a team of technical writers in Megasoft to help build a stronger working relationship between the engineers and the writers by writing various technical documents. This enabled the company to generate quality documentation at lower costs.

“We are pleased to have completed a successful contract with TechTotal team.

TechTotal provided us with a talented and dedicated team of Technical writers. They did an excellent job in assisting us with our documentation requirements. Though our need was rather demanding they were able to accomplish it within a short span without compromising on quality.”

-Amrapali Acharya, Documentation Manager, MegaSoft.

SQLSTAR Client Description

Number of Documents: 12

SQL Star is a Global IT Solutions & Services enterprise. With 13 offices and locations in India and wholly owned subsidiaries in Australia, Singapore and United States of America and

Number of pages: 2500 apprx

over 1100 professionals deployed, SQL Star is strategically poised to deliver complete IT

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solutions & Business Software Developer tools to its customers cost-effectively and

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Adobe FrameMaker: To prepare documents HTML Workshop: To create Help Files (.chm) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

Team Size: 8

consistently.

Product Name LEXMARK eRecon, Strabus Payroll, Pension Fund Track, Discount and Finance House India Ltd (DFHI) Documents Prepared User Manuals, Quick Reference Guides, Help Files (.chm) Approach SQL Star International and Strabus Software Solutions are one of the prestigious home clients for TechTotal. We have completed the User Manual of 300 pages for SQL Star in a month’s time. We are also involved in creating a huge documentation strategy for Strabus.

At present we are executing a User Manual for a project DFHI-SBI for Strabus which has eight modules.

WIPRO Client Description

Number of Documents: 40

Wipro Infotech is the leading strategic IT partner for companies across India, the Middle

Tools Used

East and Asia-Pacific - offering integrated IT solutions. Wipro Infotech is a part of USD 5

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billion Wipro Limited (NYSE:WIT) with a market capitalization of USD 24 billion. Wipro

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Microsoft Word: To prepare rough drafts PowerPoint : To create presentation Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Adobe Captivate: To design interactive demonstrations

Team Size: 3 Technical Writers, 2 Instructional Designers, Lead

Infotech was the first global software company to achieve Level 5 SEI-CMM, the world's first IT Company to achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM. Product Name Southern Water Documents Prepared Technical Manual, Training Material Approach Wipro has sought our expertise to design documentation for one of their long-term customers Southern Water, to give more add-ons to their services. We have designed them a new trend of understanding a concept through more visuals, better articulation and interactive approach of learning. A team of Technical Writers and Instructional Designers had been the part of the Wirpo Team on a contractual basis.

“TechTotal supports our efforts by providing a broad range of strategic content services, allowing us to focus more effectively on our clients and our core competitive advantages."

Analogics Client Description

Number of Documents: 10

The Analogic group of Companies started in 1994 with a prime objective of providing state-

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of-the-art, innovative and reliable technological products. It is one of India's fastest

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growing and most respected business conglomerate, with revenues in 2005-06 of US$ 5.5

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Microsoft PowerPoint: To create presentations for marketing/sales Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 3 Technical Writers, Lead, SME

Million (Rs. 250 million) with current financial year turnover expected to reach US$ 16.5 million (Rs. 750 million). Analogic Group companies together employ around 300 engineers and technicians.

Product Name CMRI, CAMR, Electronic Voting Machine (US), Hand-Held Computers Documents Prepared User Manual, Online Help Approach Analogics has been one of our prestigious Home clients supplying them end-to-end documentation strategy throughout their development life cycle. Being a product-based company, we have been supporting them through on-demand resources who could design product catalogs, Technical Data Package documents, API/SDK, operational manuals and bidding proposals.

"One of the hardest things to find is an outside consulting resource that delivers what they say. So, now that we’ve found TechTotal, you can guarantee that we’ll use them again."

– Ramesh Kumar, Manager- Technical.

GSS AMERICA Client Description Number of Documents: 2 Number of pages: 250

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Microsoft PowerPoint: To create presentations for marketing/sales Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 1 Technical Writer, 1 Lead.

GSS America InfoTech Ltd is one of the fastest growing IT consulting and Software Development Company. Since 1999, GSS America has been a leading Global IT Services company, focused on providing scalable and cost-effective IT Solutions using Global Delivery Model.

Product Name Ministry of Education (Content Management System) Documents Prepared User Manual, Help File (context sensitive), Website Content, Presentation and Product Presentation Approach TechTotal was engaged to create User Manual for Minister of Education Saudi Arabia the vision is to build a portal with subsystems such as news events, banners, polling etc. Even we are involved in creating context sensitive help for the application.

GE Client Description

Number of Documents: 3

GE is a global infrastructure, finance and media company taking on the world’s toughest

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challenges. From everyday light bulbs to fuel cell technology, to cleaner, more efficient jet

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engines, GE has continually shaped our world with groundbreaking innovations for over

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.html) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

130 years.

Product Name GE Sentry Documents Prepared User Manual, Online Help Approach

Team Size: 1 Technical Writer,

GE has approached us to ensure documentation auditing and maintenance purposes

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where the writer has to ensure regular updates to the documentation, migrate the document to a web-based help and later, perform translation in Japaneese lingual. Using the product GE Sentry for Windows, the user can access any E2 PROM setting, quickly perform various maintenance, diagnostic, and troubleshooting tasks without the aid of additional test equipment. GE Sentry for Windows links directly to the microprocessor in the GE ZX controller.

“I truly thank the team for their professionalism, efforts beyond most others and retaining a great and excited attitude and work ethic. Their enthusiastic hard work is greatly appreciated.”

KTWO Client Description

Number of Documents: 30

KTwo Technology Solutions is a products company driven by a winning top team of

Expected Number of Pages: 2000

professionals who possess experience and knowledge in rolling out innovative new

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products in international markets. Operating on a well defined agenda KTwo harnesses the

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Microsoft Word: To prepare rough drafts Adobe RoboHelp: To import documents and generate Help File (.chm) Microsoft Visio: To design work flow and architectural diagrams Adobe Acrobat: To generate PDF file from the Word Document Snag IT: Capture screenshots and edit the images.

Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 3 Technical Writers, Lead, SME.

potential of Indian and Global talent pool to build and deliver world-class products tailored to varied budgets in a global market.

Product Name Express Cargo Delivery System (27 Modules) - Deccan Cargo Documents Prepared User Manual, Online Help Approach KTwo has built a very sophisticated product which automates the entire process of cargo system in logistics domain. Our Lead has time lined the whole documentation plan for the writers, provided with technical/editorial reviews to ensure quality and standards.

TechTotal Clients and Expertise

Our Areas of Domain Expertise

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IT- Software/Hardware

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e-CRM, Applications

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ITES, Consulting and Services

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Automation Industry

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Software products, Hardware Products Accounting products

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Defense and Aerospace

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Networking software and hardware

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Manufacturing & retail

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Education & Institutions

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Internet development technology Robotics—consumer and industrial

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Web Applications [Portals, eCommerce] Supply Chain Management

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Enterprise Resource Planning

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Data Warehousing, Product Data Management Web programming and development tools Communications hardware and software Contact management software

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Banking, Financial Services, Insurance Consulting and IT services

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E-Learning/Education

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SCM and Logistics

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Govt & Public Sectors

Biometric technology , Mailing software

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Voice-activated technology

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Our Areas of Domain Expertise

TechTotal Clients and Expertise

Documentation Expertise

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User Guides

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Online Help (all formats)

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Web Help

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Training Materials

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Website Content

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Programmer's Guides

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Administrator's Guides

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Installation Guides

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Technical Reference Manuals

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Release Notes

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Process Documentation

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Template Creation

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System Design Documents

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Assembly Manuals

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Maintenance Manuals

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Software Manuals

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Testing Documents

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Technical Writing Training

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Quick Reference Guide

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API Documents

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SRS/BRS/FRS/RFP

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Computer Based Training

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Proofreading

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Template Designing

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Document Conversion

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Prototypes

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Simulations

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Training Presentations

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e-learning Materials

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Video demonstrations

Documentation Expertise

TechTotal Clients and Expertise

Tool Expertise

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Ms Word

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Adobe FrameMaker

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Ms Office

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Adobe RoboHelp

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Photoshop

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Madcap Flare

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DoctoHelp

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Adobe Acrobat

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Epic Editor

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MS Visio

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HTML Workshop

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Epic Editor

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Articulate

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Adobe Indesign

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XML Editors

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Camtasia

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Adobe Captivate

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RationalRose

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WebWorks Publisher

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RoboDoc

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PageMaker

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Illustrator

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HTML

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Flash

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FrontPage

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AuthorIT

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DreamWeaver

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Zabgrabber

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Corel Draw

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WebWorks

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Snag IT

Tool Expertise