Purpose Statement: “To Lead Durham Into The Future By Utilizing Evolving And Emerging Technologies”
2 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Innovative and High Performing Organization
OBJECTIVES Objective #1: Plan and allocate IT investments in accordance with IT Governance principles to ensure sustainable growth
INITIATIVES Initiative
Fiscal Year
To create a sustainable project management office with appropriate resources
2019
Update IT Governance and Project Management policies to encapsulate new processes to guide employees in the utilization of IT in order to maximize the value of IT
2019
Design, procure and implement a project portfolio management system to track and report ROI on strategic IT investments
2020
Create Maintenance Plans to Improve the Fiscal Management of All IT Assets
2020
Develop and Implement a Business Case for the Capital Improvement Program Platform Upgrade
2021
3 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Innovative and High Performing Organization
OBJECTIVES Objective 2: Align IT services to provide innovative solutions according to evolving industry standards
INITIATIVES Initiative
Fiscal Year
Build a robust Open Data library to fuel insightful decisions (City operations and public facing)
2019
Develop, test and implement the cloud based Office 365 and Azure data center platforms for the City computer operations to provide proficiency of cost, business resiliency in the event of disaster to continue operations
2019
Update IT Acceptable Use policy to encapsulate new processes to guide employees in the utilization of IT in order to maximize the value of IT
2019
Update Open Data policy to encapsulate new processes to guide employees and the community in the utilization of Open Data in order to maximize the value of the information to the community
2019
Develop and Implement a Business Case for Cemetery Management Software
2020
Develop and Implement a Business Case for the Cityworks System Upgrade and Enhancements
2020
Develop and Implement a Business Case to Utilize Power BI
2020
Implement single sign on platform for all applications
2020
Promote and collaborate with departments on Smart City (Internet of Things) technologies
2020
4 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Innovative and High Performing Organization
OBJECTIVES Objective 2: Align IT services to provide innovative solutions according to evolving industry standards
INITIATIVES Initiative
Fiscal Year
Create Enhanced Standard Operations Procedures to Improve Management of All IT Processes
2021
Develop and Implement a Business Case for Digital Message Boards
2021
Develop and Implement a Business Case for Public Records Collection and Dissemination Tools
2021
Develop and Implement a Business Case to Digitize the Storage of Former Employee Records
2021
Develop and Implement a Business Case to Implement the Next Generation 911 System
2021
Develop and Implement a Business Case to Upgrade the City Policy Management System
2021
Develop, test and implement virtual desktop technologies within the City’s cloud data center for business resiliency
2021
5 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Innovative and High Performing Organization
OBJECTIVES Objective 2: Align IT services to provide innovative solutions according to evolving industry standards
INITIATIVES Initiative
Fiscal Year
Develop and Implement a Business Case for Data Collection to Enable Auto Vehicle Solutions for Emergency Services Routing
2022
Develop and implement a Business Case for Enterprise Electronic Signature Solution Standards
2022
Develop and Implement a Business Case for Neighborly Software
2022
Develop and Implement a Business Case for Performance Management Software
2022
Develop and implement a Business Case for Planning and Permitting System (Land Development Office) Replacement
2022
Develop and implement a Business Case for Real-Time Integration with Payment Processing
2022
Develop and Implement a Business Case for the Replacement of the Learning Management System and Content Provider
2022
Develop and implement a Business Case to Improve Translation Functionality on the City's Websites
2022
Develop and Implement a Business Case to Replace the Tree Inventory Data Management
2022
Develop and implement a Business Case to Upgrade the Fire Record Management System
2022
6 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Innovative and High Performing Organization
OBJECTIVES Objective #3: Manage & maintain cyber security policies, procedures and monitoring to defend the City against ongoing threats
INITIATIVES Initiative
Fiscal Year
Develop and implement a cyber-security program
2019
Implement security tools that will enable BYOD (bring your own device) and protect the City’s information
2019
Develop and Implement a Business Case for Cyber Security Program Enhancement
2020
Update IT information security policy to encapsulate new processes to guide employees in the utilization of IT in order to protect the City’s information
2020
7 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Sustainable Natural and Built Environment
OBJECTIVES Objective #4: Maintain all the City IT assets governed by Technology Solutions
INITIATIVES Initiative
Fiscal Year
Develop and implement City of Durham fiber optic network in partnership with Duke and Durham County
2019
Expand the existing infrastructure (i.e. DocuSign, OnBase and PaperCut) to enable the City to become digitally driven versus paper driven
2019
Develop and Implement a Business Case for the Data Center Refresh and Business Resiliency
2020
Enhance our LAN infrastructure to bring up to 1 GB connectivity and to increase wireless connectivity throughout the City
2020
Standardize and manage A/V infrastructure throughout the City
2020
Develop and Implement a Business Case for Perimeter Access Control Standardization
2021
Develop and Implement a Business Case for Facilities & Local Area Network Infrastructure Improvements
2022
Develop and Implement a Business Case for Shared Training Rooms Audio/Video Upgrades
2022
Develop and Implement a Business Case to Advance Public Safety with an Enhanced 911 Recording/Reporting System
2022
Develop and Implement a Business Case to Refresh the Police Datacenters
2022
8 — TECHNOLOGY SOLUTIONS —
GOAL City of Durham Strategic Plan Goal: Sustainable Natural and Built Environment
OBJECTIVES Objective #4: Maintain all the City IT assets governed by Technology Solutions
INITIATIVES Initiative
Fiscal Year
Develop and Implement a Business Case to Upgrade the City Phone System
2022
Develop and Implement a Business Case to Utilize Mobile Tablets to Access GIS/Web Enabled Transportation Databases Remotely
2022
9 — TECHNOLOGY SOLUTIONS —