Oracle Utilities Data Intelligence

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IT Governance Business Case Oracle Utilities Data Intelligence

Water Management

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Background The Utility Business Services team provides operational analytics & reports to Water Management (WM). Today, their analyses rely on data pulled from multiple systems – most commonly Cityworks and MUNIS – to identify areas for operational improvement. Before the Oracle migration, data setup was fragmented across various data silos.

WM is now transitioning to the Oracle platform, which is intended to serve as a unified database for water operations. Oracle Utilities Data Intelligence (OUDI) is being implemented using one-time project funds for year 1.

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Current Business Problem Without continued funding for year 2 and beyond, the utilities-specific analytics license will expire after year 1 as it was not included in the original licensing scope.

The City initially expected advanced analytics to be included at the platform level, but the implementation partner clarified that OUDI is required for utilities-specific analytics. Although setup was covered in the project scope, licensing was funded only with one-time project funds, leaving no sustainable source for year 2 and beyond and risking WM's reporting capability.

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Current Pain Points Without continued funding, WM faces: • No advanced analytics specifically for utilities • Utility modules not yet interconnected in Oracle • Slow insights from raw data extraction • Strategic planning limited by lack of predictive analytics • Up-to-date reporting pulls create heavy load on production environment

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Future State Benefits Continued funding would provide: • Utilities-specific reports with OUDI • Unified data in one module • Faster insights via AI-powered report making • Strategic planning improved with predictive analytics • Up-to-date reporting does not interfere with production environment

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Strategic Alignment

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Analysis and Recommended Solution

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Solution Analysis • Post-Implementation Risk: OUDI funded for 1 year only; without year 2 funding, WM loses advanced analytics for operational improvements • Alternative Options: • Customize Fusion Data Intelligence - another module could be customized for WM use, but this solution would be more costly, slow, and high maintenance • Excel-based reporting – manual downloads & reconciliation from multiple modules; free but labor-intensive and error-prone • Value of Continued Funding: • Unified, cost-effective utility-specific reporting • Provides planning intelligence for cost savings • No custom development & maintenance

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Recommended Solution: extend funding for Oracle Utilities Data Intelligence

Description

Extend funding for OUDI to sustain utilities business intelligence for WM strategic & operational improvements

Pros

• • • •

Better operational intelligence Unified data platform Faster decisions Improves efficiency & supports cost savings

•

N/A

Cons

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TS Architecture Review

The recommended solution meets the cybersecurity standards of the City of Durham.

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Cybersecurity Review The recommended solution meets the cybersecurity standards of the City of Durham.

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Recommended Solution - Project Financial Estimate COST ESTIMATES

FUNDING

Implementation Costs (Hours)

Description

Post Implementation Run Costs (Hours)/ KTLO

Departmental Funding Amount:

$0

Labor $ (Hours) Internal TS Department:

14 hours

Funding Requested (Y/N):

Business Analysis

14 hours

Internal Labor New FTE – Year 1 Costs

$0.00

Architecture Office

Project One Time Costs (External)

$0.00

Cybersecurity

*Total Project Funding Requested for Year 1

$0.00

Project Management Office

*Total Project Funding Requested for Years 2+

Water Management

External Labor (professional services)

$

Non-Labor $ Software – OUDI

$

$94,808.33

Software

$

$

* Total Project Funding Requested Year 1 includes New FTE Labor, External Labor and Non Labor

Budget Analyst confirmed funding is NOT available

Y

$94,808.33

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Risk Identification Description of Risk

Risk Impact (High/Medium/Low)

Vendor performance

Low

N

N

Cyber Security

Low

N

N

Project Team Turnover

Low

N

N

Poor Execution

Low

N

N

Mitigated (Y/N) Contingency(Y/N)

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Mitigation Risk (Costs) •

N/A

Contingency Risk (Costs) •

N/A

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Our ask We are asking the IT Governance Steering Committee to approve and score the business case to continue OUDI funding to improve Water Management's business intelligence. If approved, the business case will be scored, ranked and submitted to the City Manager for final approval.