2017 – 2027
VIETNAM ENTERPRISE BUSINESS CHAT SOFTWARE MARKET FORECAST AND OPPORTUNITIES www.techsciresearch.com MARKET INTELLIGENCE . CONSULTING
1
Table of Contents S. No.
Contents
1.
Service Overview
2.
Research Methodology
3.
Executive Summary
4.
Impact of COVID-19 on Vietnam Enterprise Business Chat Software Market
5.
Voice of Customer
6.
5.1.
Brand Awareness
5.2.
Benefits of Enterprise Business Chat Software
5.3.
Factors Influencing Enterprise Business Chat Software Purchase Decision
5.4.
Satisfaction Level
5.5.
Key Challenges Faced
Vietnam Enterprise Business Chat Software Market Outlook 6.1.
Market Size & Forecast 6.1.1.
6.2.
6.3.
By Value
Market Share & Forecast 6.2.1.
By Deployment Mode (On-Premises and Cloud)
6.2.2.
By Operating System (Android and iOS)
6.2.3.
By Device (PC and Mobile)
6.2.4.
By End User Industry (BFSI, Healthcare, IT and Telecommunication, Retail, Travel and Hospitality)
6.2.5.
By Organization Size (SME, Large Enterprises)
6.2.6.
By Region (North Vietnam, Central Vietnam, South Vietnam)
6.2.7.
By Company (2021)
Market Map © TechSci Research
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Table of Contents S. No. 7.
Contents Vietnam On-Premises Enterprise Business Chat Software Market Outlook 7.1.
Market Size & Forecast 7.1.1.
7.2.
8.
Market Share & Forecast 7.2.1.
By Operating System
7.2.2.
By Device
7.2.3.
By End User Industry
7.2.4.
By Organization Size
Vietnam Cloud Enterprise Business Chat Software Market Outlook 8.1.
Market Size & Forecast 8.1.1.
8.2.
9.
10.
By Value
By Value
Market Share & Forecast 8.2.1.
By Operating System
8.2.2.
By Device
8.2.3.
By End User Industry
8.2.4.
By Organization Size
Market Dynamics 10.1.
Drivers
10.2.
Challenges
Market Trends and Development © TechSci Research
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Table of Contents S. No.
Contents
11.
Policy and Regulatory Landscape
12.
Vietnam Economic Profile
13.
Company Profiles 14.1.
Zoho Vietnam
14.2.
Zendesk, Inc.
14.3.
VNG Corporation
14.4.
Chatwork Vietnam
14.5.
Skype Technologies (Microsoft Vietnam)
14.6.
Livechat Software SA
14.7.
Atlassian, Inc.
14.8.
Slack Technologies, LLC
14.9.
Bitrix24
14.10.
Flock FZ-LLC
14.
Strategic Recommendations
15.
About Us & Disclaimer
© TechSci Research
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Service Overview
Service Overview Scope of Report: Enterprise Business Chat Software
Enterprise business chat software is a business communication app used to connect with employees. The enterprise business chat software can be used to view conversations, send messages, and share data with one tab and one password.
Market Segmentation BY DEPLOYMENT MODE
VIETNAM ENTERPRISE BUSINESS CHAT SOFTWARE MARKET
BY DEVICE
•
Cloud
•
PC
•
On-Premises
•
Mobile
Year Range
Review Period
BY OPERATING SYSTEM
BY ORGANIZATION SIZE
•
Android
• SME
•
iOS
• Large Enterprises
BY END USER INDUSTRY
BY REGION
• BFSI
• North Vietnam
• Healthcare
• Central Vietnam
• IT and Telecommunication
• South Vietnam
• Retail • Travel and Hospitality
2017 – 2020 Base Year
2021 Estimated Year
2022 Forecast Period
2023 – 2027
© TechSci Research
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Research Methodology
Research Methodology
Market Profiling
In-depth secondary research was conducted to determine overall market size, segmental market size and leading companies in Vietnam Enterprise Business Chat Software Market.
Formulating Questionnair e
In order to conduct industry experts’ interviews, TechSci formulated a detailed discussion guide.
Developing List of Respondents
List of top companies and industry specialists was developed.
Data Collectio n
Data obtained as a result of primary and secondary research was validated through rigorous triangulation.
TechSci conducted interviews with industry experts and top companies for data collection and verification.
Desk Research
Primary Research
Data Filter Research &Actionable Business Data Solution Collection & AnalysisIntelligence Insights
Primary Research Research Primary LinkedIn LinkedIn TechSci TechSci Internal Internal Database Database
Identifying Key Opinion Leaders Questionnaire Design In-depth Interviews
Secondary Secondary Research Research Company Company Websites Websites Company Company Annual Annual Reports Reports White White Paper Paper Study Study Financial Financial Reports Reports Investor Investor Presentations Presentations Regulatory Regulatory Body Body
Data Analysis
Data Validatio n
The data was scrutinized using MS-Excel, statistical tools and internal proprietary database to obtain qualitative and quantitative insights about Vietnam Enterprise Business Chat Software Market. Company Analysis
Recent Developments Market Changing Aspects/Dynamics Government Policies Conclusion
Market Participants Key Strengths
Paid Sources Sources Paid Factiva Factiva Hoovers Hoovers
© TechSci Research
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Research Methodology Baseline Methodology
Our dedicated team of industry experts has monitored and analyzed various aspects of the Vietnam Enterprise Business Chat Software Market. The team has analyzed the outlook of various segments of this market, while considering the major influencing factors such as growth in need to improve customer relationship management, increase in popularity of business chat, etc., and projected a robust growth during the forecast period. The study includes market forecasting, which would enable our clients to take better decisions while planning their strategy to achieve sustainability in the Vietnam Enterprise Business Chat Software Market.
Methodology Followed for Calculation of Market Size:
Market Size by Value: Market size, in terms of value, for the year 2021 was calculated based on information collected through exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders and industry experts.
The team interviewed more than 15 companies, 25 industry experts and other value chain stakeholders in the Vietnam Enterprise Business Chat Software Market to obtain the overall market size during 2017-2021, which was validated by the Delphi technique. Taking standard deviation into consideration, the market size was averaged out, to arrive at the market size data for 2017-2021.
© TechSci Research
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Research Methodology Respondents were asked about the current and future market growth rates, as well as market shares by deployment mode, by operating system, by end user industry, by device, by organization size, by region, and by company. Removing the outlier responses, the geometric mean of growth estimates and provider wise revenue shares generated across various segments were considered, to arrive at the final revenue shares. Revenue shares generated across various segments were further triangulated from other stakeholders.
Methodology Followed for Calculation of Market Shares:
Market shares by deployment mode, by operating system, by end user industry, by device, by organization size, by region, and by company were calculated based on the responses received through primary surveys with industry experts, in which the respondents were asked about the market shares of the leading Enterprise Business Chat Software players. The final shares were calculated by taking the geometric mean of the responses gathered from key opinion leaders after eliminating the outliers. Moreover, respondents were asked about the leading companies operating in the Vietnam Enterprise Business Chat Software Market.
Methodology Followed for Forecasting:
TechSci Research performed periodical checks on data collected through the surveys with logical checks and analyzed the survey results. © TechSci Research
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Research Methodology Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast the Vietnam Enterprise Business Chat Software Market, TechSci Research used various forecast techniques such as: o
Moving Average
o
Time Series Analysis
o
Regression Analysis
o
Econometric and Judgmental Analysis
TechSci Research used its own forecast tool, which is based on the growth of various allied industries in respective regions. TechSci Research also used the impact analysis during short, medium and long term period to estimate and analyze market demand scenario.
Partial List of Companies Interviewed
Zoho Vietnam, Zendesk, Inc., VNG Corporation, Chatwork Vietnam, Skype Technologies (Microsoft Vietnam), Livechat Software SA, Atlassian, Inc., Slack Technologies, LLC, Bitrix24, Flock FZ-LLC, among others.
Partial List of Secondary Sources
Vietnam Software & IT services (VINASA), International Trade Administration, Company Annual Reports, Press Releases, Industry Magazines, Industry Reports, Company Websites, TechSci Research Proprietary Database & Knowledge Repository, etc.
Note: Sum of some shares may not be 100% due to round off till two decimal places. © TechSci Research
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Industry Brief Vietnam Enterprise Business Chat Software Market is anticipated to grow with increasing penetration of AI and and increased data control by customeroriented applications. According to TechSci report on, “Vietnam Enterprise Business Chat Software Market - Industry Size, Share, Trends, Competition, Opportunity and Forecast, 2017-2027” Vietnam enterprise business chat software market valued at USD30.30 million in 2021 and is anticipated to grow with a CAGR of 20.57% during the forecast period, 2023-2027, to reach the market value of USD92.97 million by 2027F. Increasing adoption of technologically advanced software and incorporation of artificial intelligence in communication systems and software are driving the growth of the Vietnam enterprise business chat software market in the upcoming five years. The growing and expanding corporate sector in the country is further supporting the growth of the Vietnam enterprise business chat software market in the next five years. The demand for enterprise business chat software is increasing due to rising security concerns. To overcome the issues of data theft, secured connection request, and growing demand for safe data transmission, demand for the enterprise business chat software is increasing and thus aiding the growth of the Vietnam enterprise business chat software market in the future five years. Growing investment in the industry and advancement of the technology is further substantiating the growth of the Vietnam enterprise business chat software market in the forecast years through 2027. The government invites foreign direct investment from the countries like the United States, European Union, Japan, etc., which play a vital role in the market growth. Moreover, the recent COVID-19 pandemic influenced the demand for enterprise business chat software since the trend of work from home increased all over the country along with the worldwide adoption of the work from home culture, which enhanced the growth of the Vietnam enterprise business chat software market in the forecast period. The Vietnam enterprise business chat software market can be segmented into deployment mode, operating system, device, end user industry, organization size, competitive landscape, and regional distribution. Based on operating system, the market is segmented into android and IOS. Android operating systems are anticipated to hold the largest revenue shares of the market and dominate the market segment in the upcoming five years due to increasing users of android systems. Affordability of the communication devices with android operating system also plays a vital role in influencing the consumers to opt for the system and thus support the growth of the Vietnam enterprise business chat software market in the next five years. Based on device, the market is segmented into PC and mobile. Mobile device segment is anticipated to hold the largest revenue shares of the market and dominate the market segment in the forecast period due to increasing penetration of smart phones in the country. Growing number of market players in the country is also influencing the growth of the market. PC or personal computer is also expected to register significant growth in the next five years on the grounds of growing trend of work from home culture. Increasing use of the laptops, and growing dependency over secured connections and thus the demand for end-to-end encryptions also facilitates the growth of the Vietnam enterprise business chat software market in the next five years. Based on end user industry, the market is segmented into BFSI, healthcare, IT and telecommunication, retail, travel and hospitality. Based on organization size, the market is segmented into SME and large enterprises. A partial list of major market players in the Vietnam enterprise business chat software market includes Zoho Vietnam, Zendesk, Inc., VNG Corporation, Chatwork Vietnam, Skype Technologies (Microsoft Vietnam), Livechat Software SA, Atlassian, Inc., Slack Technologies, LLC, Bitrix24, Flock FZ-LLC “The industrial expansion is highly dependent on the rapid adoption of the technological advancement in the products and services of the industry. Growing presence of several IT companies and growing investment in the sector are majorly responsible for the growth of the Vietnam business chat software market in the upcoming five years. Growing incidences of the data theft has driven the companies to opt for specially designed software that can provide the real end to end encryption and save the data from any security breach,” said Mr. Karan Chechi, Research Director with TechSci Research, a research based global management consulting firm.
© TechSci Research
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Sample Data - Snapshot Vietnam Enterprise Business Chat Software Market Size, By Value (USD Million), 2017-2027F CAGR 2017-2021 CAGR 2022E-2027F By Value: xx% By Value: xx%
2017
2018
2019
2020
2021
2022E
2023F
2024F
2025F
2026F
2027F
Vietnam On-Premises Enterprise Business Chat Software Market Share, By Operating System, By Value, 2017-2027F
2
2
2
2
2
2
Vietnam Cloud Enterprise Business Chat Software Market Share, By Device, By Value, 2017-2027F
2017
2018
2019
2020
2021
2022E
2023F
2024F
2025F
2026F
2027F © TechSci Research
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Table of Contents About Us & Disclaimer TechSci Research is a global market research and consulting company with offices in the US, UK and India. TechSci Research provides market research reports in number of areas to organizations. The company uses innovative business models that focus on improving productivity, while ensuring creation of high-quality reports. The proprietary forecasting models use various analyses of both industry-specific and macroeconomic variables on a state-by-state basis to produce a unique ‘bottom-up’ model of a country, regional and global industry prospects. Combined with the detailed analysis of company activity and industry trends, the result is a uniquely rich evaluation of the opportunities available in the market.
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