2022-2023 Year in Review

2022 - 2023 Year in Review

Table Of Contents Who We Are Goodbye/Welcome Network Services Support Services Management Information Services Pre - K Enrollment IT Professionals Day How We Are Doing About Prosper ISD Staff Technology Educator of the Year Final Words

Who We Are Mission The Technology Department at Prosper ISD is committed to providing a secure and innovative learning environment through the delivery of excellent service, resources, and support to our staff, students, and community.

Philosophy The human factor cannot be replaced; teachers and students are the most important elements in the classroom. However, when the class has access to efficient technology and support, they are able to reach new heights in instruction.

MANAGEMENT INFORMATION SYSTEMS

TOTAL STAFF

8

SUPPORT SERVICES

NETWORK SERVICES

9

Certifications

Number of Staff

28

Ethnicity

Professional Years in IT

Goodbye A few folks left us to pursue new opportunities...

NICK BARBOUR

KEVIN MARTINEZ

GRIFFIN CALHOUN

TODD PIERCE

DATA SYSTEMS ADMINISTRATOR SECURITY SYSTEMS ANALYST

MELISSA COVIN

SKYWARD SPECIALIST

SCOTT COX

DIRECTOR OF STUDENT SUPPORT SERVICES

RYAN GARR

DATA CENTER SYSTEMS ADMINISTRATOR

CAMPUS TECHNICIAN COORDINATOR OF TECHNOLOGY SUPPORT SERVICES

BRANDON SHARP

DATA SYSTEMS ADMINISTRATOR

JORDIN WHITE

CAMPUS TECHNICIAN

Welcome ...and we have had several new additions to the department.

ALISON CHAN

IVAN MARTINEZ

LEKESHA COLLINS

CHRIS PAYNE

NATE CONCHA

CEZANNE ROWLAND

COLSON DALE

JACK VESTAL

DATA SYSTEMS ADMINISTRATOR SIS ANALYST

CAMPUS TECHNICIAN CAMPUS TECHNICIAN

JACK DANIELS

CAMPUS TECHNICIAN

ERIC FELDMAN

DATA CENTER ARCHITECT

PETE LAKE

DATA SYSTEMS ADMINISTRATOR

JOSE LOPEZ CASTANEDA CAMPUS TECHNICIAN

CAMPUS TECHNICIAN TECHNOLOGY PROJECT MANAGER SIS ANALYST

DIRECTOR OF TECHNOLOGY SUPPORT SERVICES

GARRISON WAGNER HELPDESK

Network Services Accomplishments Wired 802.1x deployed district-wide Nutanix Refresh Opened four new campuses with Juniper Wireless Shifted the district from Cisco wired and wireless to Juniper wired and wireless beginning at MS5 and ES18 (Due to open Summer 2024)

By August, we will have refreshed UPS, switches, and APs at 12 sites Cybersecurity initiatives include but are not limited to upgrading email filtering and providing a staff password manager Renewed our Cisco EA and saved enough money to invest in other, better products to create a more complete security suite Made the shift from CCure and Exacqvision to Verkada starting in MS5 and ES18 (Due to open Summer 2024) Board approved Fiber Re-splice west side of the ring to add diversity (To begin Fall 2023)

Fiber Map 11-04-2022

Networking wiring refresh at Baker Elementary Cockrell and Folsom security camera systems upgraded to Verkada Will have successfully moved 9 portables (fiber/networking) Will have successfully added 4 new portables (fiber/cat 6 cabling/networking) Warehouse at admin wired with Verkada access control and security surveillance Intune implementation in progress - potential replacement for iOS management - James Waldrop Expanded our Cybersecurity team by 1 The latest Mitel handsets were deployed at the 4 new campuses

Meet

Lauren Burkett Campus Technician

Lauren is always super responsive and does so with a smile. We are always happy when she is on campus!

Meet

Jack Vestal

Director of Technology Support Services Jack is awesome to work with. He has jumped right in and is willing to tackle anything! He's got a positive, can do attitude that is contagious. He's a valuable asset to our department!

Support Services 5,000 4,000 3,000 2,000 1,000

M ay

A pr il

M ar ch

Fe br ua ry

Ja nu ar y

O ct ob er N ov em be r D ec em be r

A ug us t

Se pt em be r

0

Total Helpdesk Tickets:

27,218 Additional Accomplishments Reunification cart - beginning purchase for cart to be stored at stadium in case of a Reunification event Chromebook carts - wiring and staging for campus deployment

Windows 11 Pilot program Arena A/V refresh Helpdesk took on badge printing role New Hire Onboarding reimagining Newline refresh at Spradley ES & Boyer ES Pre- K Enrollment HP product line evaluation

Management Information Services Accomplishments Data Team Increased adoption of Laserfiche to assist in the efficiency of business processes including but not limited to Created a new Laserfiche form that allows for new hires to securely submit drivers license and social security cards for on-boarding Implemented Laserfiche Connector to make employee demographic data entry quicker and increase data accuracy Built new Quickfields processes to automatically scan documents such as, report cards and transcripts, and file them into the corresponding students folder Created several new forms processes to assist with summer school applications Rebuilt the position requisition forms process to align the process towards the workflows of the new ERP system Helped ESL convert existing paper processes to digital filing into student folders Created forms processes to assist with transportation requests for special education students Overhauled existing Forms processes to further streamline and automate them for new school creation

Implemented a new account claim process, making it easier for new hires to login to their technology accounts Worked closely with transportation to improve automation between Skyward and our Transportation software Automated Staff accounts and class schedules into Xello.

For being such a new team of coworkers, they work together like a group that has been around for years. When someone asks them for help with a problem, they put their heads together and come up with a solution that the requestor is excited about. They also seek out improvements to existing processes and are always proactively working to make our end users' lives easier.

We are lucky to have them in Prosper ISD and cannot wait to see what they will come up with in the future!

Skyward SIS Team The Skyward SIS team played an important role in the spring Pre - K enrollment event that helped parents enroll students for the new Calhoun Early Childhood School. They prepared new student online enrollment procedures earlier than previous years so that events could begin early in April.

They quickly followed up with configurations for returning student registration for the 23-24 school year. Setups were prepared to enable six locations to kick off summer school at the beginning of June.

On July 17, planning will begin for the migration of the Student Information System to the Q platform in the summer of 2024.

ERP Team Our two business analysts, Matt and Brittany, have worked tirelessly over the past year to build a new ERP system that will serve the district for many years to come. They have been instrumental in the monumental task that is bringing on a new ERP system.

Not only have they diligently worked on collecting and analyzing all of the information contained in Ascender, shared worksheets, Laserfiche processes, and other tools that we have leveraged to conduct school business (which is no small feat in itself), but have been instrumental in the project management of this migration.

They have facilitated countless meetings, leading discussions between departments to determine new business practices, then bringing those practices to life.

They have conducted many training sessions, with many more to come, to ensure that our employees will be ready to use the system when we go live at the start of the next school year.

They have learned and are continuing to learn all of the complex inner workings of a system that was foreign to them only a year ago. Our successful go-live, will in no small measure, be due to them.

Meet

Matt Cooper Business Analyst

Matt is a true servant leader. He achieves great things and always from the perspective of how he can help others.

Meet

Brittany Saliba Business Analyst

Brittany is one of the nicest people I have ever met. She is always willing to lend a hand whenever one is needed. She also tells great dad jokes.

Pre - K Enrollment A “tech rehearsal” was held February 15 so that all departments involved could test mock-ups of enrollment stations that will be used for these events.

This allowed us to be ready to meet families joining Prosper ISD during Pre-K enrollment that began April 1.

IT Professionals Day A little bit of the love we were shown on September 20

How We Are Doing

In order to better assess how we are supporting the district, each year we send out a survey. These are the results for the 2022 - 2023 school year.

About Prosper ISD Staff

Meet

Fernando De Velasco Chief Technology Officer

Fernando has been one of the most compassionate bosses I have ever worked for.

He genuinely cares for us and wants us all to succeed.

Meet

Robb Knox

Coordinator of Purchasing & Inventory Robb is helpful, thoughtful, practical, and efficiently manages so many things within the department to make life easier for everyone.

Technology Educator of the Year Congratulations to Ryan McQuire!

Let’s start defining Ryan McGuire a little bit with a series of just some of his attributes: great work ethic, professional demeanor, good listening, bringing ideas to the table, adaptability, following through on projects and questions, quick to assist anyone, and great team player.

With that being said, Ryan is a good person and a great asset to Prosper ISD. He strives constantly to keep PISD cyber safe and, while this sentence may seem simple, there is a level of complexity behind it that falls far away from the general understanding. This includes not only the work required, but also the time involved; this can sometimes even include weekends. Ryan doesn't just work for the sake of work; he takes tasks and converts them into something more bearable by tirelessly being on top of the ongoing endeavors.

Ryan fully deserves the honor of being the Technology Department Educator of the Year.

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