Yammer in NSW DoE - Analytics Report 2019

Yammer in the NSW Department of Education

Analytics report 2019

Prepared by

Technology for Learning team Information Technology Directorate

YAMMER and NSW DoE Yammer delivers professional networking for all NSW DoE staff

PUBLIC NETWORKS

PRIVATE NETWORK

vs

share discuss learn

• Yammer’s first use in DoE dates back to 2008, with a formal trial in 2010-11 • Officially launched in April 2013 when it was added to every staff member’s portal • Yammer users are split into groups covering virtually every interest area in NSW public education • On any given day, hundreds of discussions are started or added to by over 1,400 active users • The knowledge and resources being shared by this spread-out subset of DoE staff is not only instant but it’s searchable and retrievable through the extensive use of hashtags and keywords.

• Yammer is an excellent example of corporate crowdsourcing.

YAMMER GROWTH 2017 - 2019

122% COMPARING TWO YEARS The chart below shows ALL Yammer activity (read/post/like) during the same week in 2017 and in 2019.

Week 10 of Term 2

2/7/2019

YAMMER GROWTH 2017 - 2019

YAMMER USERS IN NSW DoE

• • • • • •

Total registered staff members Staff that haven’t signed in for at least six months Signed-on at least once in the past six months Staff that visit at least once a fortnight Regular weekly users of Yammer Average unique users that sign-on in any given day

• • • • • • • •

Growth since 2017

44,654 17,021 27,633 7,323 5,640 1,402

↑41.7%

Staff who posted in the past six months Staff who made <10 posts in the past six months Staff who are regular/active contributors Yammer Influencers >100 posts in six months Active influencers from NSW Public Schools Active influencers from Corporate offices

4,827 3,997 830 60 41 19

↑61.1% ↑61.5% ↑59.0% ↑42.8% ↑90.0% ↑28.1%

Total ACTIVE groups Total groups created by users

977 ↑238% 1,605 ↑ 39.7 %

USERS WHO POST ON NSW DoE YAMMER

GROUPS IN NSW DoE YAMMER

↑45.9% ↑80.1% ↑90.2% ↑58.4%

SO WHO ARE THESE 27,500 ACTIVE YAMMER USERS? â&#x20AC;¢ Signed-on at least once in the past 6 months: 27,633

SCHOOL TEACHERS 68%

SCHOOL PRINCIPALS & DEPUTIES

SCHOOL ADMIN & TECHNICAL SUPPORT 13%

5%

NON-SCHOOL BASED SUPPORT STAFF 14%

WHAT ARE THEY TALKING ABOUT? ASKING QUICK QUESTIONS, GETTING QUICK ANSWERS

SHARING TEACHING RESOURCES WIDELY

PROMOTING EVENTS & PL

Also known as THE DEPT’s water cooler

A Hairy Goat • All Company • YAMMER’S School ICT Coordinators • MOST ICT Support • Library Matters • ACTIVE TSO - Technology Support Officer • PUBLIC Apple iPad & MacOS • Minecraft • GROUPS stem.T4L • EAL/D • Google G-Suite • Google Chromebooks • Learning and Support Teacher Support Network + • Microsoft Office 365 • T4L News for Schools • Sentral Work • Photography • Oliver-SLS forum • DoE Business Managers • Technology in Education • NSW DoE Preschools and Early Intervention Classes • EDConnect news and tips • ICT in the Classroom • SAMs and Aspiring SAMs • MS Teams for Education • School Website Service Support • DoE SAMs and aspiring SAMs • Languages NSW (7-12) • SASS • Mathematics • Neverware in DoE • Student-styled counselling offices • DoE Planning for learning • School Learning Environments and Change • STEM: Science, Technology, Engineering & Mathematics • Sutherland Shire Teacher Librarians Network • DoE ICT Tips and Tricks- DON'T ASK QUESTIONS • Robotics • WINDOWS 10 Discussion • Procurement Matters • SharePoint Online in NSW DoE • BYOD • Social media support •

YAMMER GROUP INSIGHTS A great feature of Yammer provides group members with a handy view of group activity.

You can access Group Insights from the righthand column of each groupâ&#x20AC;&#x2122;s main page of the 1,605 Groups in Yammer

977 are ACTIVE of the Top 50 most active Groups

17 are PRIVATE

Start of school year is busy

HOW TO BE A GREAT YAMMER GROUP ADMINISTRATOR

YAMMER DOs and DON’Ts Everyone on Yammer posts new discussions and replies as an individual.

Announcements on Yammer should be posted using authorised accounts.

• Participate wherever you feel you can contribute • Be professional and respectful in all posts and replies • Understand that you are posting as an individual Yammer community member, and not as a spokesperson for your Directorate or Team • Understand how the Code of Conduct and the Social Media policy applies to your use • When starting a new discussion, do so in an appropriate Group • Be aware that all conversations are subject to the GIPA (Freedom of information) Act.

• Don’t allow your use of Yammer to negatively impact your work • Post or share information that could identify and/or in any way compromise the privacy/safety of a child, parent, staff or community member • Defame anyone, breach copyright, or breach DoE values and policies – in public or private Yammer posts.

• Discuss party political issues or promote/denigrate any vendors or businesses • Share sensitive or confidential documents and information.

YAMMER USE IS FRAMED BY: RULES OF ENGAGEMENT

WHAT YAMMER OFFERS YOU & NSW DoE IN A NUTSHELL • • • •

ADVISE GUIDE PROMOTE ASSIST

Thousands of your DoE peers and customers are there

CAN YOUR TEAM AFFORD TO IGNORE YAMMER?

It’s an instant Professional Learning Network

Yammer is the closest representation we have to the pulse of DoE

• • • •

ANNOUNCE MONITOR MANAGE RESPOND

WHICH SCHOOL STAFF ARE ACTIVE YAMMER USERS?

https://T4L.link/YammerMap

What is Yammer?

It’s social networking for organisations.

A bit like Twitter, a bit like Facebook.

Connecting masses of people.

Hosting multiple discussions.

Except Yammer is different.

Yammer consists only of NSW DoE staff.

Staff from schools and corporate offices.

Thousands of them.

And they are discussing YOUR job.

YOUR interests. YOUR questions.

They are ANSWERING. They are SUPPORTING. They are DISCOVERING. And they are SHARING. But overall, EVERYONE is LEARNING. It’s an instant Professional Learning Network.

The collective knowledge & skills of DoE staff… …all in one place.

Breaking down boundaries.

Flattening hierarchies.

Providing just-in-time learning.

It’s all happening at Yammer right now.

But where are you?

It’s in the DoE Staff Portal under My Applications