5 CONSIDERATIONS WHEN BUYING NETAPP SUPPORT NetApp is a leader in data storage solutions. When the 3 year factory warranty (initial support period) runs out, you are left with 2 options: Pay Netapp’s lofty price tag, or obtain 3rd party support. Too many times I have seen support organizations accept support contracts on storage systems they know absolutely nothing about. They are gambling that they will be able to find the expertise and the parts if and when something goes wrong Before you make any decisions, these are some important things that you should know. In this post, we’ll tell you five crucial points to consider when purchasing third-party support for your Netapp storage system.
ESCALATION ENGINEERS The reason NetApp can charge so much for their maintenance, is they hold the cards. They have the Level 3 and level 4 engineers available (SME) at their disposal to handle any issues that arise. If you are considering 3rd party support, it is essential you ask about the availability, and the qualifications of their their top-level engineers.