By the Numbers︱Spring 2024

By the Numbers Spring 2024 I January 8 - May 3

Arizona State University’s Enterprise Technology Office continues thriving at the forefront of innovation, discovering and integrating cutting-edge technologies to support student success and uphold the ASU charter. As we transition into 2024, we remain steadfast in our goal of enriching the communities we serve through fresh tools and creative partnerships.

In the 2024 Spring semester, we have doubled our digital transformation efforts, emphasizing generative artificial intelligence (AI) advancement and community training. By harnessing artificial intelligence and collaborating with our partners, we continue to evolve and elevate the experiences of every Sun Devil.

In addition, our newsroom has covered these exciting developments centered around AI, highlighting the ambitious efforts of faculty, staff and students to keep pace with novel technologies and wield new tools responsibly and effectively.

The commitments described above and throughout this publication exemplify our dedication to creating an inclusive digital ecosystem that promotes creativity, exploration, and innovation both within the university and beyond.

Learning Enabling extraordinary learning experiences.

73,256 Online immersion population students taking courses on Canvas

19,353 Number of VR sessions completed in Dreamscape Learn

7,341 MediaPlus new uploads

2,331 Students who completed modules in Dreamscape Learn

3,303 Total visits to ASU's "Digital Backpack"

1,715 Number of classroom incidents/requests resolved

1,369 Tech Hub clients served

130 Number of classroom orientations completed:

Spring 2024 I Learning

33,040 Visits to Learning Experience (LX) lx.asu.edu

7,494 LX: Slack support requests completed

1,873 LX: Call support requests completed

1,690 LX: Course creation requests completed

1,657 LX: Live chats completed

1,535 LX: Cases from Salesforce and ServiceNow completed

Scaling Scaling community services.

3,612,216,719 Visits to websites ASU operates

25,231,558 Secure sign-in's to ASU web

432,888 Unique active community members in My ASU

30 Number of Enterprise-wide projects that went live

Spring 2024 I Scaling

Serving Exceptional service delivery.

28,858,796 Minutes consumed on Zoom

1,019,384 Slack messages sent weekly

531,301 Zoom sessions (classes, meetings and webinars)

415,862 Experience Center Contacts

90,859 Total number of community members using the ASU Mobile App

69,197 Total Analytics Portal sessions

23,871 Weekly active Slack members

Spring 2024 I Serving

Protecting Keeping Sun Devils Secure via our cybersecurity chapters.

2,692 Security incidents escalated and remediated

1hr 49min Median security event investigation and triage duration

43 Major Incidents (P0 & P1) Number of priority incidents handled

Spring 2024 I Protecting

New

New

Thriving All things communication, culture and giving back.

194,287 Visits to the tech.asu.edu

52,625 Visits to ai.asu.edu since Oct. 31, 2023 launch

2,323 Produced event participants

157 Empowering Leaders all-time program graduates

150 Giving Back to the Community event participants

100 CLIMB Chapter Lead training participants

18 Giving Back to the Community events

12 Enterprise Technology produced events

Spring 2024 I Thriving

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