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In-House Training
Excellence in Training
FP03E
The Art Of Outsourcing
Design, Implement and Manage Outsourcing Operations in today’s environment
Overview This three day program will provide a wide framework readily applicable to all functional outsourcing in a highly complex environment. It covers the process of how to decide
the best fit for outsourcing operations, the choice of location, the vendor selection process, preparation for the necessary
Primary Objectives & Benefits This workshop will help participants to learn: 1. To assess the need for outsourcing organization activities.
2. How to decide the best fit of an outsourcing model, location and provider.
commercial requirements, the successful transitioning into a
3. A structured approach to plan, procure, implement and
managed service and the management of benefit realization
manage a service.
through a carefully crafted process. The course will also
4. The areas eligible for outsourcing and whether to onshore
describe today’s outsource environment and outlook trends into the future.
or offshore. 5. The key elements and terms of an SLA, KPIs and
contracts.
Who Should Attend?
6. How to work constructively with a vendor to maximize
benefit realization. 7. How outsourcing is performing today, key drivers, trends
Managers and key executives, who want to understand how to create the outsourcing vision for an organization, drive the implementation and management to achieve significant business leverage.
with an outlook into the future.