TPI Corporate Profile and Service Offering

TPI Corporate Profile and Service Offering A Briefing for Leaders & Decision Makers

Table of contents Introduction to TPI & Services Profile

Our Strategy & Performance Consulting Services

Our HR & Talent Consulting Services

Innovation, change Management and Business Excellence Services Customer Service Excellence

About Us Team Power International (TPI) is a team-based,

knowledge

driven

management consulting firm. TPI has been

providing

strategic

Strategy & Planning

Corporate Performance & BSC

Human Resources & Talent Management

Business Excellence

Training & Qualification

Stakeholders Relations & Customer Service Excellence

Leadership Development

Transformation & Change

and

performance management consulting

and training services for more than 20 years for most of the government organizations in Dubai, Abu Dhabi and UAE federal ministries, as well as a large number of organizations in the private sector. Our primary services include the following key areas:

Sustainable Innovation

Corporate Scores (Surveys, Audit, and Assessments )

Our Consulting Services Profile We provide strategic management consulting services through strategy facilitation & initiative execution, leadership and talent development, Business excellence deployment to transform organizational, functional, team and individual performance.​​

HR & Talent Management

Strategy & Planning

Leadership Development

Training & Qualification

Performance & BSC

Business Excellence

Transformation & Change

Customer Service Excellence

Corporate Scores Assessments

Our BSC Approach to Strategic Planning 11. Strategy Review

1. Strategic Direction

2. Strategic Analysis

10. Strategy Cascading 3. Business model

9. Strategy Execution 4. Corporate Strategy 5. Strategic Objectives 8. Strategic Initiatives

7. Measures & Targets

6. Strategy Map

1. Setting Strategic Direction

Articulating the Strategic Vision

Establishing the Grand Mission

Defining corporate Core values

2. Conducting Strategic Analysis Strategic Analysis

SWOT

BMG

PESTEL – External Analysis

Stakeholder Identification

Industry & Competitor Analysis

Stakeholder Classification

Organization Internal Elements

Customers Value Proposition

Developing the SWOT Matrix

Current Business Model

3. Business Model Development

4. Formulating the Corporate Strategy

Developing the Strategic Themes

Drafting the Themes Results

Selecting the BSC perspectives

Vision Mission Core Values Customers & Stakeholders Enablers (Strengths + Opportunities), Challenges (Weakness + Threats)

Stakeholders Strategic Theme 4

Strategic Theme 3

Strategic Theme 2

Business Processes

Strategic Theme 1

Financial Sustainability

Capacity Building Engaged Leadership

Interactive Communications

Robust Technology

5. Developing Strategic Objectives

Developing the Themes Objectives

Consolidating the Corporate Strategic objectives

Drafting Strategic Objective Commentary

6. Developing Strategy Map  Plotting Strategic Objectives on the BSC perspectives  Create cause & effect linages between objectives

7. Developing Measures & Targets

Selecting KPIs for Strategic Objectives

Establishing baseline & deciding on Performance targets

Developing Performance Index (as needed)

Completing the KPI profiles

8. Selecting Strategic Initiatives

Identify potential strategic Initiatives

Choosing the appropriate Strategic Initiatives

Developing the InitiativesObjectives Relationship matrix

Completing Strategic Initiative profiles

SAmple

9. Strategy Cascading

Develop Cascading options (Function, Department, Location)

Organize Cascading teams

Develop Cascaded plans and Scorecards

Strategy Cascading

10. Strategy Execution

Identify CSFs & Best Practice for Strategy Execution

Developing the Strategy Communication plan

Initiative Execution & Action Planning

Strategy Development & Implementation

11. Conduct Strategy Review & Performance Assessment

Strategy Results & Performance Reporting

Reviewing & Updating Strategies

Develop Performance Consequences Recommendations

Putting All Elements Together 1. Strategic Direction 2. Strategic Analysis

Resource Allocation

Vision Internal & External Strategic Analysis

Mission BSC Perspectives Strategic Themes & Results Strategic Objectives & Strategy Maps Performance Measures & Targets Strategic Initiatives

 Stakeholder Mapping  Industry & Competitor Analysis Internal & External Strategic Analysis

 PESTEL Analysis  Corporate Assessment  SWOT Construction 3. Business Model Development

4. Corporate Strategy 5. Strategic Objectives

6. Strategy Map 7. Measures & Targets

8. Strategic Initiatives 9. Strategy Cascading

10.Strategy Execution 11.Strategy Review & Performance Assessment

Performance Alignment Vertical Integration Horizontal Integration

Effective & Efficient

Strategy Alignment

Operational Alignment

Cascading the BSC

How will we achieve Mission Success?

Unit Balanced Scorecard How does my division contribute to our Mission?

Employee Balanced Scorecard How do I contribute to Mission Success?

Strategic Direction

Tactical Execution

Corporate Organization Employee

Corporate Balanced Scorecard

Integrated Talent Management System Total Rewards

Strategic Objectives

Orientati on & On boarding

Talent Strategy

Roles & Career Paths

Goal Alignmen t& Metrics

Leadership Developme nt

Training & Developme nt

Strategic Workforce Plan & Talent Segmentation

Selection & Assessme nt

Retention

Engageme nt

Core Organizational Capabilities

Sourcing & Recruiting

Talent Life-Cycle

Acquire

Performan ce Manageme nt

Deploy

Successio n & Talent Review

Develop

Engage & Retain

TPI Integrated HR & Talent Consulting Services 2. Organization Design and Career Development

1. HR Strategy & Planning

4. Training & Development

3. HR & Talent Systems

6. Employee Engagement

5. Leadership Development

1. HR Strategy & Planning

1.1

1.2

1.3

1.4

HR Strategy & BSC

Workforce planning

Emiratization Strategy

Employee Scorecard

2. Organization Design and Career Development

2.1

2.2

2.3

Organization Functional Competency Structure Roles & Framework Design Responsibilities

2.4

2.5

2.6

Job Analysis & Profiling

Competency based Job Description

Career Path Development

3. HR & Talent Systems

3.1

HR Policies and Procedures Development

3.2

HRM Core & Support Processes Development

3.3

Excellence People Approaches Development

3.4

Employee’s Handbook Development

3.5

Salary Scales & Grading System

3.6

Compensation and Benefits System Development

3.7

Review, Design and Develop HRM Forms

3.8

HR Audits & Assessments

3.9

HR & Talent Management Benchmarking

4. Training & Development

4.1

Competency Assessment

4.4

Training Plan & Budget Development

4.7

Special training program content development

4.2

Staff Performance Management

4.5

Personal Development Plan (PDP)

4.8

ISO 10015: Quality Training Standard

4.3

Training Needs Analysis (TNA)

4.6

Onboarding program design and development

4.9

Personal Excellence Program

5. Leadership Development

360°

5.1

5.2

5.3

5.4

360â ° Leadership Assessment

Leadership Development Program

Mentoring Program

Succession Planning

6. Employee Engagement

6.1

6.2

6.3

6.4

Employee Engagement Surveys

Employee Suggestion & Complaints System

Internal Communication Systems

Recognition & Reward System

Transforming the HR Function

Strategy

 Organizational

Environmental Scanning

 Internal and

strategic plans

external

and operational

environment scans

tactical plans

Supply and Demand Analysis

 Workforce (Number and type of workers)

 Workload

(amount

and type if work)

 Competencies (Knowledge, skills, abilities, and

behaviors)

Gap Analysis

Gap-Closing Strategies

 Compare current

 HR  Reengineering  Recruitment  Retention  Succession Planning  Training  Talent Management  Organizational

talent to future

needs for talent

 Identify gaps and surpluses

Assessment

Action / Evaluation

 Implementation plan  Performance Measures  Change Management Strategy

 Evaluation

Sustainable INNOVATION Consulting & Training Services

The Three Categories of Innovation

Experience

Offering

Configuration

Customer-facing elements of an organization and its business system

An organization’s core product or service or a collection of its products and services

The innermost workings of an organization and its business system

Innovation is the creation of a viable new offering

The Four Components of An Innovation Capability Approach

Metrics & Incentives Targets, Measures, Incentives

Resources & Competencies Employees, Skills, Training, Budget

Phases, Activities, Deliverables, and Decision Rights

Innovation Capability Organization Teams, Divisions, Leadership

2

Transforming The Organization

Current Reality

3 Gaps and Priority Action

1

The Vision STATE

Stakeholders Vision

Stakeholders Vision

Mission & Values

Mission & Values

Objectives & Initiatives

Objectives & Initiatives

Policies & Regulations

Policies & Regulations

Processes, Products & Services

Processes, Products & Services

Technology

Leadership Team

Technology

Structure

Human Resources Information

Culture

Finance

Partnership

Human Resources

Leadership Team Structure

Information

Culture

Performance Measurement

Finance

Performance Measurement

Rewards Systems

Partnership

Rewards Systems

4 Planning & Managing the Transformation Process Design Process

Remove Barriers

Develop Leadership

Tasks Timetable Responsibilities Culture Incentives Structure Leaders Style Communications Commitment

Business Excellence

EFQM, DGEP, DQA, ADAEP, SKGEP, SSPGE, A JEP, R4E

TPI Customer Service Consulting Services Evaluate the services & customers' feedback

Customer Service Excellence Models

Listen to the

customers' voice

Added Value Services

Customer Satisfaction

Customer Satisfaction Deliver the right services as per customers' needs

Design the right services for the right customers

Our Customer Service consulting team offers a variety of diverse services that will help your organization meet the customer service standards established national and international customer service standards, and bring your organization to a heightened level of excellence in customer service.

Through our approach to customer service we help clients understand their customers’ needs and behaviors, and develop innovative services that will meet those needs.

We help your organization define the targeted customers, the touchpoints along the customer journey and maximize your value proposition.

1. Customer Service Frameworks Competitive Advantage

1.1

1.2

UAE 7 Star Customer Service

Dubai Model Customer Service Excellence

1.3 ISO 10002 Customer Satisfaction & Complaints Handling

1.4 Customer Service Innovation

Adopting a Customer Service Framework gives any organization the competitive advantage needed to achieve Customer Service Excellence.

UAE 7 star Customer Service UAE 7 Star Customer Service System

Excellence

Performance

Exceeding Customer Expectations

Customer Centricity

Strategic Alignment

Procedures and Protocols

Customer Experience

Services

Empowerment

Service Delivery Channels

Evaluation

Authority

Service Efficiency & Innovation

People

Team Power International consultants will help you prepare and ensure your organization is meeting the set standards, aimed to provide a high quality customer experience across all service delivery channels for the organization.

Technology

Corporate Scores Services

Surveys & Feedback

Assessments

Audits

Analysis

Mystery Shopper Program 1

2

Staff – Personnel Assessment

3

Utilities – Facilities & Product Presentation

5

E-Services – Website / E-mail

4

Care – Customer Experience

6

Support Systems – Technology / Automation

Convenience – Customer Satisfaction

7

Style – Customer Excellence

training & Qualification SERVICES Strategic transformation of individuals, teams and organizations to achieve sustainable performance Excellence.

Our Training Areas of Excellence

Leadership and Change Management

Strategy and Balanced Scorecard

Human Resources and Talent Management

Customer Care and Service Excellence

Business Excellence and TQM

Media and Corporate Communication

Innovation and Knowledge Management

Team and Personal Effectiveness

Marketing and Sales

Finance, Procurement, Project, Statistics and Risk Management

Strategic Partners  We partnered with leading international training and educational institutions to meet the increasing demands for certified programs and accredited learning.  Our partnerships enable us to provide our customers with recognized certification through public seminars, customized in-house training workshops, online learning and blended solutions.

Pearson Assured is a service that assures the quality of the processes underpinning the design, delivery, quality assurance and/ or assessment of the organisation’s own education or training programmes. This service quality assures the organisation’s processes, not specific qualifications or training programmes offered by Team Power International.

 Team Power International – the Approved Training And Learning Center by:

220+ Successful Projects

20+

35+

Excellence Award Winners

Qualified Consultants

40+ Training Facilitators

Our Track Record and Resources

Our clients

Some of Our Customers

Why Partner With Team Power International?

Accumulated Know-how

Our Reputation

Quality Deliverables

Knowledge Transfer

Our partners

Our team

Continues Learning

Contact us Su Kanakri – Managing Partner su@teampower.ae +971 50 8808015

P.O. Box 34970 Dubai, United Arab Emirates +971 4 2941288

+971 4 2941228 www.teampower.ae, www.tpidubai.com www.strategictalk.com