Big things are coming to Triangle Credit Union! After a year-long project with the hard work and dedication from our teams, we’re upgrading our core banking system—the technology that powers your accounts—to bring you faster, smoother, and more secure banking. This exciting conversion will take place April 30 – May 4, 2026, and it’s designed to make everything from mobile and online banking to branch visits simpler and more seamless for you.
This upgrade means better performance, stronger security, and a platform that allows us to offer even more great tools in the future. To make sure you’re fully prepared, check out this edition of MoneyTalk for a full list of benefits, how you may be impacted, important dates, and easy steps to ensure conversion weekend is smooth and stress-free.
On behalf of all of us at Triangle Credit Union, we’re excited about what’s ahead—and grateful to continue serving your financial needs!
Sincerely,
A. Scott MacKnight
This upgrade means better performance, stronger security, and a platform that allows us to offer even more great tools in the future.
—
Scott MacKnight CEO & President of Triangle Credit Union
Prepare For Landing!
During our core conversion, system downtime will begin after the close of business on Thursday, April 30, 2026. We anticipate completion by end of day Monday, May 4, 2026.
Service Availability During Upgrade Weekend
While our banking upgrade is taking place, many of our systems and services will be unavailable. Below is the timeline that will help you plan to avoid any inconveniences. We will begin the upgrade at the close of business on Thursday, April 30, 2026, and anticipate completion by end of day Monday, May 4, 2026, opening our branches again on Tuesday, May 5, 2026. All deposits and withdrawals will be processed once the system is brought online.
System Upgrade Weekend
Thursday, April 30, 2026 (until close of business)
May 1, 2026
May 5, 2026
What WILL Change After Upgrade Weekend
Accounts will be known as Shares
Our new system will refer deposit products under an account as “Shares.”
Share Suffixes
The suffix (the digits that identify your deposit products) will change from 2-digits to 4-digits. For example: Savings Shares will change from REGULAR SHARE-01 to REGULAR SHARE-0001. Additionally, every deposit share type will have access to an ACH number.
The suffix (the digits that identify your loan products) will change from 3-digits to 4-digits. For example: Loan Suffixes will change from PERSONAL LOAN-143 to PERSONAL LOAN-0143.
Share Nicknames
If you have set up a share nickname in one of our branches, share nicknames will be converted back to the standard system share type. However, nicknames created in digital banking or your mobile app will remain there. Nicknames will move over both in the core and onlines although they may not match depending on how you set them up.
What WILL NOT Change After Upgrade Weekend
Rates
The current rates on your Shares (deposit and loan) will NOT change as a result of the conversion.
Balances
Your account balances will NOT change because of the upgrade unless you make normal transactions such as deposits, withdrawals, payments, transfers, or advances.
Payment Due Dates
Unless we advise you otherwise, the payment due dates on your loans will NOT change.
Certificate Maturity Dates
Maturity dates on your certificate accounts will NOT change.
Direct Deposits
If you have direct deposits, they will NOT change.
Plastic Cards
You CAN continue to use your current Credit Cards and Debit Card. Any current PINs will NOT change.
Online and Mobile Banking
Your User Name and Password will remain the same.
Your Success During Conversion Weekend Checklist
To minimize the impact you may experience during the conversion weekend, here are some helpful planning steps:
☐ Make Deposits
Before the close of business on Thursday, April 30, 2026. Any deposits made over the weekend will not be available until Monday, May 4, 2026 or later. ITM and Mobile Deposit functions will not be available over conversion weekend dates.
☐ Schedule Loan Payments
Schedule loan payments prior to end of business on Thursday, April 30, 2026. Loan payments received in our ACH files upon our systems coming back online will be processed with their received date. Loan payments will be back dated to ensure no penalties.
☐ Withdraw Cash
You will be able to withdraw cash at ATMs/ITMs and get cash back with purchases over the weekend, but plan ahead:
• ATM withdrawals will be reduced to $630 per day.
• Debit Card purchases will be reduced to $1500
☐ Get Organized
Be sure you maintain awareness of your account balance before the weekend of April 30th – May 4, 2026 as our branches will be closed and Online/ Mobile Banking will be unavailable.
☐ Record Your Bill Pay Payees and Payment Amount
Having this information available could be very helpful in the event that you need it during the downtime.
☐ Online/Mobile Banking Users
Our Bill Pay is not changing; however, if you will need payments made immediately following the system upgrade, please schedule your payments prior to April 30, 2026.
☐ Transaction History
Print or save your transaction history to assist you in keeping track of your balance during the system upgrade and to save for your records. You will receive your monthly statement which will include the transactions that occurred during the month as well as this period.
☐ Check Images
Print or save any check images you want to keep for your records. No check images will be available online for checks posted prior to April 30, 2026. Images for checks posted after close of business on April 30, 2026 through May 4, 2026 will be available as normal after the system upgrade.
