Grand Rapids Real Producers September 2021 Issue

GRAND RAPIDS

C O N N E C T I N G .

E L E VAT I N G .

I N S P I R I N G .

Top Producer

KIM HENSLEY

Photo by Jacob Harr with harr Creative LLC

SEPTEMBER 2021

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PROPERTY

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(616)719-0819 4124 KENOWA AVE SW GRANDVILLE, MI 49418 rentsg.com Grand Rapids Real Producers • 3

MEET THE

GRAND RAPIDS REAL PRODUCERS TEAM

Chris Csotty Publisher

Terra Csotty Publisher

Managing Editor

April Shanne Subiera Amanda Matkowski Publishing Assistant/ Reprints Specialist

Editor/Writer

Jane K. Asher, Ph.D.

Robbyn Moore Writer

Dina Ranieri

Relationship Manager

Jacob Harr

harr Creative LLC Photographer

Jeanne Monillo Ad Strategist

Dom Lombardo

West & Main Photography Videographer

Home, Auto, Life, Business, Flood

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Philipp Reinartz CIC, LIC Independent Agent

BUILT FROM THE GROUND UP TO PARTNER DIRECTLY WITH LENDERS AND REALTORS

Tom Voglewede Independent Agent

616-755-6411 Certified Insurance Counselor and Licensed Insurance Counselor

4 • September 2021

@realproducers

TABLE OF

CONTENTS 04

06

Meet the Team

Preferred Partners

18

22

Partner Spotlight: Goosehead Insurance — Reinartz Agency

Behindthe-Scenes All-Star: Rhonda Farr

10

Top Producer: Kim Hensley

around

town

24 Around Town

If you are interested in contributing or nominating someone for a feature, please email us at terra.csotty@realproducersmag.com.

DISCLAIMER: Any articles included in this publication and/or opinions expressed therein do not necessarily reflect the views of The N2 Company d/b/a Real Producers but remain solely those of the author(s). The paid advertisements contained within the Grand Rapids Real Producers magazine are not endorsed or recommended by The N2 Company or the publisher. Therefore, neither The N2 Company nor the publisher may be held liable or responsible for business practices of these companies.

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Grand Rapids Real Producers • 5

PREFERRED PARTNERS

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6 • September 2021

HOME WARRANTY Home Warranty of America Tiffany McDugle (281) 731-7231

Inlanta Mortgage Jonathan Arnold (616) 581-2374 www.inlanta.com

PHOTOGRAPHY harr Creative (517) 974-7809 harrcreative.com

INSURANCE Crosby & Henry Insurance Tessa Misner (616) 325-2864 crosbyhenry.com

Lake Michigan Credit Union Jake Williams (616) 265-3837 LMCU.org

PROFESSIONAL JUNK REMOVAL & HAULING Junk Knights Joe Howard (616) 881-4242 junkknights.com

INSURANCE AGENCY Farm Bureau Insurance Ryan Loucks (616) 988-5072 Farmbureauinsurance.com Goosehead Insurance Philipp Reinartz (616) 755-6411 gooseheadgr.com Michigan Insurance and Financial Services Ben Kacprzyk (616) 918-6868 JUNK REMOVAL / DEMOLITION We Cleanout Everything (877) 932-8922 MORTGAGE Guaranteed Rate Mike Milanowski (616) 259-5506 Rate.com/ MichaelMilanowski

Lake Michigan Credit Union Zach Tebos (616) 234-6361 LMCU.org Prime Lending (616) 202-0101 Lo.PrimeLending.com/ GrandRapids Ruoff Mortgage Stacy Miller-Kuiper (616) 430-4141 ruoff.com Team Mortgage (616) 974-9710 ruqualified.com VanDyk Mortgage Corporation (616) 940-3000 lendingexcellence.com MOVING SERVICES The Trusted Movers LLC (616) 214-2169 www.thetrusted moversllc.com

RESIDENTIAL PROPERTY MANAGEMENT S & G Property Management (616) 719-0819 rentsg.com ROOFING Summit Point Roofing (616) 622-6343 www.summitpoint roofing.com ROOFING/ RESTORATION Roof Maxx Jeff Antvelink (616) 334-3432 roofmaxx.com VIDEO PRODUCTION/ DRONE SERVICES harr Creative (517) 974-7809 harrcreative.com

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Grand Rapids Real Producers • 7

With every closing, we’re

clear. concise. communi cation

• Real-time information regarding your loan’s progress.

• Includes status updates and/or requested documents.

• Alerts you when your loan enters a new stage.

• Keeps you informed throughout the entire process: from application to funds wired.

Stacy Miller-Kuiper VP, Branch Manager NMLS: 503826

616.430.4141

stacy.miller-kuiper@ruoff.com Ruoff.com/stacymillerkuiper Ruoff Mortgage Company, Inc., d/b/a Ruoff Home Mortgage, is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and pricing are subject to change at any time and without notice. Equal Housing Lender. NMLS#141868. 06262020

8 • September 2021

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C O N N E C T I N G .

E L E VAT I N G .

I N S P I R I N G .

Top Producer

KIM HENSLEY

Photo by Jacob Harr with harr Creative LLC

SEPTEMBER 2021

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Grand Rapids Real Producers • 9

10 • September 2021

@realproducers

top producer

kim

HENSLEY A Bountiful Serving of Industry Knowledge and Ambition

By Robbyn Moore | Photos by Jacob Harr with harr Creative LLC

After earning a degree in business from Grand Valley State University and a culinary arts degree from the prestigious Le Cordon Bleu College of Culinary Arts — formerly the Western Culinary Institute — in Portland, Oregon, Kim Hensley moved back home to Frankfort, Michigan, to start her first business as a chef and restaurant owner. “My desire to be an entrepreneur was influenced by my dad and supported by my family and

wonderful community,” she said. Kim successfully owned and operated her restaurant for four years before meeting her husband, Micah, in 2004. She later sold her restaurant business to build her life — and a family — with Micah in Grand Rapids.

After having four kids and taking five years to focus on her family, Kim was ready to continue her adventure … this time, in real estate.

“My dad is a very successful broker in northern Michigan, and I have always looked up to him,” Kim said. “He built so many wonderful relationships while balancing time for our family, which inspired me to want to do the same.”

In 2013, Kim joined the group at RE/MAX United and has since established a name for herself in the real estate community. She is a top-producing agent who is supported by referral-based clients and has a career volume totaling more than $88 million. She is in the RE/MAX Hall of Fame and has earned agency honors at the platinum and chairman levels. She has also been recognized by the Greater Regional Alliance of REALTORS® as a top 100 agent and by Grand Rapids magazine as a Real Estate All-Star.

When Kim first launched her career, her biggest challenge was balancing her schedule with family and work. “When I first started in real estate, I was always a ‘yes, I’m available’ type of agent,” she recalled. “I would schedule appointments with my clients before checking the home calendar, and

realproducersmag.com

Grand Rapids Real Producers • 11

I was constantly feeling like I was never enough for everyone, especially myself.”

As time went on, and as her confidence and knowledge of the industry grew, Kim created a schedule that allowed her to equally focus on her clients and family. She also realized the value of having an assistant who could aid in her scheduling and marketing — an all-important investment to her life, business and sanity.

I really want to be remembered for being available when others needed me and for supporting a person during major life decisions.

Kim’s high-energy personality is a hallmark among her clients and a perfect fit for the fast-paced industry of real estate. “I love that every day is different,” she said. “I am the type of person who always needs to be doing something — I don’t relax well. I love that this ever-changing business keeps me on my toes.”

However, Kim does balance her spirited disposition with patience and authenticity. “I never want to be thought of as ‘just an agent,’” she explained. “I really want to be remembered for being available when others needed me and for supporting a person during major life decisions.”

Kim has a service-forward approach to her business that pairs well with her relentless ambition to get the job done seamlessly. “It’s about having open communication and developing trust with your clients and other agents,” she said. “Buying or selling a home is a huge event, and making sure everyone is on the same page with every detail is so very important.”

When Kim is away from work, she and Micah are very involved in their kids’ active lives. Their son Hudson, 15, goes to Rockford High School where he plays football and lacrosse.

12 • September 2021

Their daughter Lily, 14, is a dancer and recently added volleyball, basketball and lacrosse to her activities.

The couple’s third child, Lincoln, 11, is a great athlete who loves to race everyone. He also plays football and lacrosse. The youngest daughter, London, 7, adores her older siblings and is a delight to the family.

love the animals,” Kim said. “We enjoy spending a lot of time outside together, and this environment has brought us all so close together.” Kim and her family are hoping to use some of the space to host charity events, weddings, school events and other outdoor gatherings. Beyond the farm, Kim loves to cook, travel, ski and spend time with her family on their boat.

Recently, Kim’s family moved to a 28-acre horse farm in Rockford, which was a dream purchase for everyone.

“The boys do motocross, and the girls

As a child who survived cancer, Kim is a longtime supporter of the Children’s Miracle Network. “I had cancer as an infant, and I know my parents would have loved

@realproducers

the opportunity to have an organization like this available when they were going through such a difficult time,” she said.

incredible brokers, I have truly found what I was meant to do.”

Starting out in the business, Kim said she made many mistakes but realized that it was the best way to learn and grow. “I had a lot of tears, and I have never worked harder in my life to become successful than in real estate,” she shared. “I didn’t expect I’d ever be where I am today, but because of my hard work and the support from my

Success to Kim is happiness. “If you enjoy what you are doing and who you are doing it with, that’s success,” she said. “However, happiness doesn’t just come to you without effort. I believe you have to work extremely hard to accomplish your goals, and that should be celebrated.”

realproducersmag.com

Grand Rapids Real Producers • 13

$2.5 MILLION DONATED THIS YEAR TO HELP END MODERN-DAY SLAVERY.

Did you know there are more victims held against their will today than ever before? That’s why The N2 Company – the company behind this publication and 850+ others like it – is financially committed to end human trafficking.

FOR EVERY AD SALE WE MAKE, N2 DONATES ENOUGH MONEY TO FREE 2 SLAVES FROM CAPTIVITY. The average Fortune 500 company donates about 1% of their profits to charity. The N2 Company donates 2.6% of their gross revenue.

Thanks to the businesses within these pages, our Area Directors, and readers like you, we’re able to break the chains of this horrible reality.

Visit n2gives.com to learn more about our fight.

14 • September 2021

@realproducers

THANK YOU for joining us at our

SUMMER SOCIAL!

event Special thanks to our Platinum Sponsor — GR Auto Gallery — for hosting this event as well as to our Silver Sponsors — Stacy Miller-Kuiper with Ruoff Mortgage, Jake Williams and Zachary Tebos from Lake Michigan Credit Union, and Ben Kacprzyk from Michigan Insurance and Financial Services.

Event photos by Jacob Harr with harr Creative LLC will be published in the October issue.

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Grand Rapids Real Producers • 15

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16 • September 2021

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Commercial & Residential Services

Grand Rapids Real Producers • 17

partner spotlight

By Amanda Matkowski Photos by Jacob Harr with harr Creative LLC

Goosehead Insurance REINARTZ AGENCY

18 • September 2021

@realproducers

A FAMILY-FOCUSED INDEPENDENT INSURANCE AGENCY

T

The fastest-growing personal lines insurance distributor in the United States, Goosehead Insurance provides products and consultations from 140 leading carriers. A full-service independent insurance brokerage, they primarily assist real estate agents and their referral partners. For Phil Reinartz of Reinartz Agency, however, it’s all about family.

“We are a family business,” Phil said.

“Our families and loved ones have been incredibly supportive of the challenges and difficulties that the industry presents.”

Originally employed in banking after college, Phil saw how fulfilled his father was while working for an insurance company. “I had watched my father’s success and satisfaction in the insurance industry, and I pivoted in that direction,” he explained. Phil worked for over a decade in various facets of the insurance industry before deciding that he wanted to dedicate his focus and time to personal lines, launching Reinartz Agency on October 1, 2019.

In January of 2021, Phil’s cousin Tom Voglewede joined the business full time. Tom had a long internship within the agency beforehand, but he now helps drive growth and provides service for their referral partners as an account executive.

With their combined industry expertise, Phil and Tom have become a valuable asset to the real estate community.

They use their best-in-class service and speedy responses to come up with solutions for homebuyers through Goosehead’s independent model.

“We find that educating and assisting first-time homebuyers is incredibly fulfilling,” Tom said. “Our goal is to make it as smooth and simple of a process as possible for the clients. Saving a deal for our referral partners is something we live for.”

not having a “one-size-fits-all” model.

They even offer services that other agencies cannot match such as the ability to return binder change requests in less than an hour — the average time being 14 minutes. “We will never be the cause for a delay in the homebuying process,” Phil stated.

Lately, Phil and Tom have noticed an unfortunate trend in their industry: Insurance carriers are spending an exorbitant amount of money on advertising, which has altered people’s insurance habits and their overall perception of insurance. The team at Reinartz Agency is determined to clear up any confusion that clients may have about conflicting information. “Our clients appreciate the time we take to make sure that we are explaining insurance in a way that is understandable,” Tom said.

For the Reinartz Agency, providing quality service to their referral partners and clients is how they measure success. “Our favorite thing is when someone trusts us enough to work with their friends and family,” Phil said.

Beyond helping clients at work, Phil and Tom make sure to carve out moments for their own families. “In the limited free time we have, we prioritize spending time with our family and friends,” Phil shared. With Phil originally from Ada and Tom from Allegan, they also enjoy the gorgeous outdoors that are found on the western side of Michigan.

Although Goosehead Insurance is known for their numerous carriers and client-focused solutions, Phil would like people to see the business in another way. “We want to be remembered for the connections that we make with the community that has supported us,” he said. With their helpful and welcoming nature, the Reinartz Agency should be remembered by another word: family.

For more information about Goosehead Insurance, visit gooseheadgr.com.

As an independent brokerage, Goosehead disrupts the status quo by realproducersmag.com

Grand Rapids Real Producers • 19

Insuring from the house to the lives that make a home.

From home to life insurance we have you covered Ryan Loucks Farm Bureau Agency 616.988.5072 20 • September 2021

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RoofMaxx.com | (616) 334-3432 Grand Rapids Real Producers • 21

behind-the-scenes all-star

Rhonda Farr GIVING HER A L L T O G E N E R AT E SUCCESS Position/Title: Executive Admin Office/Company: Lucas Howard

Group — KW East How long have you been working with the person who nominated you?

7 years How long have you been working in the real estate industry?

18 years What did you do before you began working in your current position?

I was the director of operations for another real estate brokerage. I then joined Lucas Howard as his transaction coordinator and am now the executive admin for the team.

What does your typical workday look like?

My typical workday includes assisting our team members — whether it is an agent or someone on the admin team — with any of their needs that

22 • September 2021

arise throughout the day, and sometimes that might be just being there for someone who needs a listening ear. I work on creating processes and procedures to help provide our clients with a 10+ experience and to assist all team members in their roles. I keep a pulse on our financials and pay all company invoices. I also help plan and implement our community and client appreciation events. I can touch many parts of the business in a days’ time.

How would you describe your job in one word? Integrator Why do you think you excel at your job?

I am passionate about helping others be successful, and that drives me to excel in my role.

What is the most rewarding aspect of your job?

I get to continue to learn and grow and am surrounded by caring and giving individuals.

@realproducers

Lucas Howard, CEO of Lucas Howard Group, admires Rhonda’s growth mindset and respects her loyalty. “Rhonda has been the backbone and heart of our company for almost eight years, and she always pushes herself to be better,” Lucas said. “She gives her all and loves supporting and helping others succeed at a high level.”

Lucas says that Rhonda is always willing to go above and beyond. “She always makes sure I’m supported and have what I need to focus on my 20%,” he shared. “For clients, she’s always diving into our systems and finding ways we can give a better client experience — I am so thankful for Rhonda, and she is deserving of all great things!”

Do you work with someone who truly makes a difference in the industry, in your business or at your office? Email Terra Csotty at terra.csotty@realproducersmag.com to nominate them to be featured as a Behind-the-Scenes All-Star in an upcoming issue.

What is the most challenging aspect of your job?

I tend to be a perfectionist, so it’s challenging to let that go and to implement and refine things as I go versus waiting for everything to be perfect before I start.

What is one thing about you that others might find surprising or interesting?

RISK AND INSURANCE SOLUTIONS S

I

N

C

E

1

8

I enjoy driving dirt bikes, ATVs, snowmobiles and fast cars — particularly muscle cars.

5

8

Happy Labor Day

When you’re not working, what do you like to do for fun?

Hang out with my children and grandchildren How do you feel about being nominated as a Behindthe-Scenes All-Star?

I am shocked because I didn’t even know there was such a thing. I also feel blessed that I am appreciated and loved by a great team.

Is there anything else you’d like to share about yourself, about your job or about your relationship with the person who nominated you?

When Lucas Howard first started in the real estate business, I onboarded him as a new agent. I’ve got to watch him and his wife build this team, and it has been a joy to be a part of their journey.

Tessa Misner

590 Cascade West Parkway, SE Grand Rapids, MI 49546-2182 Direct number 616.325.2864 www.crosbyhenry.com realproducersmag.com

Grand Rapids Real Producers • 23

around

town

Photographer Jacob Harr from harr Creative LLC with Terra Csotty & Jodie Hawkins from GR Real Producers

GRRP Monthly Mingle

Angela Worth from Bellabay Realty & Relationship Manager Dina Ranieri

Ann Wasson from Gatehouse Real Estate & Relationship Manager Dina Ranieri

Drew Boeve from BP Realty & Relationship Manager Dina Ranieri

Emily Piersma from City2Shore Real Estate & Relationship Manager Dina Ranieri

24 • September 2021

@realproducers

Preferred Partner Tom Ruemenapp from Big Moose Home Inspections & Publisher Terra Csotty

Jeremy Crump from Bellabay Realty & Relationship Manager Dina Ranieri

Micah Childress from Five Star Real Estate & Relationship Manager Dina Ranieri

Sara Suidinski from Suburban Realty Group & Relationship Manager Dina Ranieri

Darin Elliott from Greenridge Realty & Relationship Manager Dina Ranieri

Sarah Medina from Green Square Properties & Relationship Manager Dina Ranieri

Preferred Partner Ben Kacprzyk from Michigan Insurance & Financial Services with Publisher Terra Csotty

Cherie Smith from Keller Williams Grand Rapids North & Relationship Manager Dina Ranieri

Chris & Laura Carr from City2Shore Real Estate with Relationship Manager Dina Ranieri

Joshua McCracken from Greenridge Realty & Relationship Manager Dina Ranieri

Ashleigh VanDuinen-Leistra from RE/MAX of Grand Rapids & Relationship Manager Dina Ranieri

realproducersmag.com

Preferred Partner Tessa Misner from Crosby & Henry, Inc. with Publisher Terra Csotty

Cait Wisniewski from 616 Realty & Relationship Manager Dina Ranieri

Grand Rapids Real Producers • 25

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@realproducers

realproducersmag.com

Grand Rapids Real Producers • 27

There are Mortgage Lenders

AND THEN THERE’S US

Ed Napieralski

GREG CLAUSEN

BEN KAKKURI

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Loan Originator NMLS# 1527296 616-970-9800 ed.napieralski@primelending.com

Loan Originator NMLS# 1065023 616-901-0690 greg.clausen@primelending.com

Production Manager NMLS# 728157 616-822-6557 ben.kakkuri@primelending.com

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Our core purpose is working together to have a profound and positive impact on the lives of all we serve. With our national strength and local expertise, you can feel secure.

We make the home loan process simple, clear and timely www.primelending.com Grand Rapids Branch | 3210 Eagle Run Drive NE #202 | Grand Rapids, MI 49525

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