Landmark

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w w w. l a n d m a r k . b g

Landmark Property Management AD (LPM) is a full-service provider in the field of real estate investment, property and facility management.

LPM is one of the first property and facility management companies in Bulgaria. The company was set up in 2007 as a 100 % subsidiary of one of the biggest integrated real estate holding in Bulgaria - Landmark Holdings.

The team of the company combines excellent understanding of the real estate market and field experience, in order to provide clients with knowledgeable, creative solutions to their real estate needs.

The managed by LPM properties are with built up area in excess of 250,000 sq. m. across the country.

Currently the property management mandates of Landmark include some of the most high profile real estate projects in Bulgaria, such as: Landmark Centre Sofia, Porsche Centre, Bulgaria Centre, Landmark Airport Centre, Landmark Centre Varna and others.

By integrating services, Landmark Property Management AD can create further cost synergies and increase efficiency and flexibility.

ABOUT US

The company holds the following certificates:

• ISO 9001:2015 • ISO 14001:2015 • ISO: 45001: 2018

We aim to grow and maximize value by accommodating and servicing business and people professionally, relying on our talent, skills and passion.

OUR MISSION

AND VISION. Vision - A comprehensive sourcing strategy that clearly defines the current and the desired state. Customers share their vision and we will make it our goal. We know how important it is for our clients to focus on their core business.

Flexibility - A relationship governance model that is vigorous and capable of adapting to changes as business conditions evolve.

Working in a team - Best productivity comes from working in a strong and cohesive environment. Effective and efficient teamwork goes beyond individual accomplishments. Our team knows that the key goal of the property and facility manager is to make qualified decisions that will embrace the most cost effective solutions for the execution of best practices.

WHO TRUSTED US

The Landmark portfolio consists of major international companies.

WHO TRUSTED US

The Landmark portfolio consists of major international companies.

OUR SERVICES. Landmark has experience in real estate development

and

management

in

different segments – industrial plots and building, office buildings, residential and multifunctional complexes.

We cover the total cycle of real estate assets

Project management

Development management

Cost planning & control

Predevelopment: market assessment, feasibility studies, detailed concept

Scheme design

Design & documentation

Acquisition execution: due diligence and transaction structuring

Procurement Development and construction management

Property management

Marketing

Warranty management

Facility management

Security, cleaning, snow cleaning & greenery Maintenance and operation of building installations

Tenant relations Energy & cost efficiency programs Financial, Legal and General management of companies

Hotline & corporate reception services

Why you should choose our Services?

To find the best property service soluti on you need a partner with a combination of ambition to innovate and long-term experience .

Key Benefits: • We will save you money All maintenance services will be customized to meet your needs.

We can focus on just on the services your facility requires, allowi ng your pockets to pay a price that’s fair for services that you actually need!

• We will keep your real assets working at its best

Repair & Maintenance The Repair and Maintenance Services are about providing you with a welcoming and wellmaintained building today, and about securing the value of your property for tomorrow and the future.

With a mai ntenance service you can increase the life expectancy of your assets and keep everything worki ng at i ts best. Reducing the possibility of l owering your facility’s value on the market due to deterioration .

• We will improve safety Safety is one of the principal reasons a maintenance service should be carried out in any facili ty. Our maintenance service will improve safety and will ensure your employees wor k in the best quality conditions.

• We will keep your property in good order Making an i mprovement on your fac ility wil l keep your property in good order and will save you money at the same ti me . I f your property is in good order your clients will feel better.

• We will prevent large-scale repairs Having your facility checked and well maintained at all ti mes will help as prevent cos tly large-scale repairs that can even be dangerous to your clients and employees if left unattended

Helpdesk Services In today’s extremely fast-paced business environment, even seemingly straightforward tasks need to be optimized for speed. Having a quality help desk service helps companies deal with customer support in the most efficient manner.

Advantages of Trouble Ticketing Systems (TTS): • The client has a standard way of reporting helpdesk issues.

• The client builds a helpdesk history that will help establish and identify problem areas with equipment, training etc.

• The client can have confidence that each issue has been logged and is being dealt with.

• The client should receive better service, and have issues resolved in a timely manner • The client can gain access to on-line knowledge base information for "self-help“.

• The client can use the internet to log their own jobs, or check on progress.

• The client will receive autom atic email notification abou t status of their helpdesk job.

Helpdesk services include: • Cost controlled business model with excellent customer satisfaction .

• Centralized, single-point-of-contact (SPOC) for all problems and service requests.

• Reduced end-user down time and site visits with high firs t call resolution (FCR).

• Reduced enterprise support cos ts by shortening incident resolution time.

• Excellent custom er satisfac tion achieved by measuring, monitoring, and reporting.

What makes our reception services unique?

• Dedicated to client-specific training We transform our employees into brand ambassadors through custom training tailored to your needs and company culture.

• We provide you with receptionists who actively engage your guests & offer great first impressions Boost interac tion with clients and visitors. Your receptionist is the initial, and sometimes only, point of contact between your organization and potential clients.

Corporate Reception Your reception desk is the public face of your organization and the first point of contact for all your guests.

• Tailored recruitment strategies After determining your needs, we recruit specifically for your company and offer a thorough background check and industry-customized training.

• Utilizing a multi-stage hiring process We work with you to determine your exact needs. From there, we recruit top talent with your brand in mind. All candidates undergo a thorough background check and interview process, helping to bring in the right support staff.

What makes our cleaning services unique?

We have a relentless pursuit of perfection.

Professional Cleaning “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives."

• We have years of experience of helping our cus tomers focus on their core business, by making their non-core jobs our speciality.

• We use conceptualised methods based on worldwide best practice to optimise quality, planning, internal efficiency, and workflows.

• We use professional cleaning m aterials carefully selected for the sake of our employees, the environment, and efficiency.

• We have Key Performance I ndicators (KPI s) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship .

These include assessing employee turnover rates, employee engagement, gauging cus tomer experience / satisfaction, and service efficiency.

Sustainable quality over a longer period of time is one of the things that differentiates Landmark from its competitors .

CLEANING SERVICE PORTFOLIO The portfolio of Landmark Professional Cleaning includes all Landmark`s properties in Sofia and Varna, as well as most of its tenants: CMS Cameron McKenna, Servier Medical, EVN Bulgaria, HRS Bulgaria, Multisport and others.

When you trust your property to LPC, you can order: Move-in and move-out cleaning; • Deep and maintenance cleaning; • Daily, Weekly, bi-weekly and monthly cleanings;

Landmark Professional Cleaning – Your Satisfaction Is Our Priority!

Drop in our office, Yo u r

r e l i a b l e

p a r t n e r

11-13 “Yunak” Str., 1612 Sofia, Bulgaria

+359 2 4898 700

Contact Us office@landmark.bg

www.landmark.bg f in

i n

B u l g a r i a !