SORUCETHE THETURKSANDCAICOSISLANDSHOSPITALHRBULLETIN DECEMBER2022|ISSUE2 AMESSAGEFROMOURCEO HRUPDATE POLICYCORNER TRAINING&DEVELOPMENT THANKYOU MATERIALSMANAGEMENTHOLIDAYSCHEDULE CHRISTMASAROUNDTHEWORLD INSIDETHISISSUE
02 Table of Contents 01 Message fromourCEO 03 Policy Corner 02 HR Update 09 Training & Development 14 Christmas around the world! Materials Management Holiday Schedule 13
Season’sgreetingstothenaturallyexcellentTurks&CaicosIslandsHospitalInterHealthCanadastaff,ourpatientsandfamilies,the Turks&CaicosIslandscommunity,andourvariousstakeholdersOnbehalfoftheBoardofDirectorsofInterHealthCanadaandthe seniormanagementteamofthisamazinghospital,wethankyou,ourvaluedstaff,foryourdedication,commitment,andservice
InJanuary2008,theprojectagreementwassignedbetweenInterHealthCanadaandtheTurksandCaicosIslandsGovernmentfor thedesign,build,commission,andmanagementofacutesecondaryhealthcareservicesandoperationsoffacilitiesmanagement Theprinciplevisionwasandcontinuestobethedeliveryofhigh-qualityservicestherebyimprovingthehealthandwellnessofthe communityWhilethesigningoftheProjectAgreementwasmomentous,aswellasthedesignandbuildphasesoftheproject,one ofthemostimportantandsustainablepartsoftheprojectisthequalityofcareandserviceswedelivertothecommunityandthe foundation of that is the contribution of our people from leadership to every team member How we care for people as a multidisciplinaryteamandmakepeoplefeelisbyfarthemostimportantpartofourmandateandiswhatotherswillremember aboutusinthefuture Therefore,inourjourneyofexceedingexpectations,itmeansthatasaserviceoperator,thestrengthand qualityofourservicesaredependentonthequalityofcontributionseachofusmakeswitheachpatientencounterwitheachteam engagement,eachvisitorengagement,andthemindsetweputintopracticetowardsexcellence,safety,professionalandpersonal developmentThereforeastheyearisswiftlycomingtoanendandasweembracetheseasonofthankfulnessandgratitudeforthe greatestgiftthathaseverbeengiventomankindIusethisopportunitytothankyouourstaffforallthatyouhaveandcontinueto dofortheTurks&CaicosIslandsHospital,andIthankourpatients,theirfamiliesandthecommunityfortheircontinuedsupport, especiallyduringthechallengingtimesthatimpactedourservicedelivery
Thispastyearhasseensuccessesandopportunities Wehaveadvancedtechnologywithinourdiagnosticimagingbyinstallinga newMRIandCTscan ThenewequipmentwouldnothavebeenpossiblewithoutthefundingfromtheTurksandCaicosIslands GovernmentandthesupportoftheInterHealthCanadaBoard andforthat weareimmenselygrateful Wehavedeliveredcareto manythousandsofpatientseachyear Weperformthousandsofdiagnostictestsandinvestigationsandcontinueleveragingour digitalplatformstocreateefficiencyandenhancedaccesstoqualitycareAspartofourTurks&CaicosIslandsCommunityCollege AffiliationAgreement we inpartnership havelaunchedthefirstclinicalrotationofnursingstudentsinbothourCheshireHalland CockburnTownmedicalcentresrecognizingandtakingourroleinhumancapacitydevelopmentandourstrategicpartnershipwith theMinistryofHealthandEducationseriously Wethankyoufortheplethoraofcommunityoutreachprogramspartneringwith severalNGOsanddeliveringcommunity-basedscreeningprogramstopromotethehealthandwell-beingofourcommunity Our Strategicplanfor2021to2024speakstoalearningenvironment Thisyear,wehavecontinuedtoadvanceoureducational programsbyintroducingnewtrainingcoursesinhealthandsafety,AdvancedLifeSupportinObstetrics,andspreadingquality expertiseandinfectioncontrolcompetenciesinourmasterclasses
Ourcollectiveeffortisourorganizationalsuccess,especiallyduringtimesofcrisis
Iknowitcanbetoughtostayfocusedduring thesedynamictimes,theCOVID-19pandemic,emergingcommunicablediseases,staffingchallenges,inflation,war,supplychain disruptions,foodinsecurity,climatecrisis,andlongdaysandnights,BUTweareindeedstrongertogether!Weareindomitable Whenwerallytogetheraroundacommongoalofhealthcarequality,safety,resiliency,andgreatteamdynamicswhereeveryone commitstogivingtheirbesttostrengthenourabilitiessothatweadvanceourcontributiontotheteam,toourpatients,andfamilies, wecreateanenvironmentforamazingthingstohappen When2023comes,letuscontinuetolivewithgratitude,practicemindfulness,staypositiveandpracticeourcorevaluesofbeing humble,beingfearless,showingyoucare,GoldenRule,andWhenwesaysomething,wemeanit EXCEEDEXPECTATIONSthroughourcommitmenttoexcellence HappyHolidaysandaHealthyandProsperousNewYearwhenitcomes Thankyouforyoursupport! DeniseBraithwaite-Tennant CEO,Turks&CaicosIslandsHospital
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ssagefromourCEO
A Gentle Reminder
Work permits are to be submitted to the Human Resources Department three (3) months/ninety (90) before the expiration date on the work permit card.
So for persons whose work permits are noncurrent/pending submission, we would like to suggest that you review and make the necessary attempts to have this actioned and submitted to the HR department.
FORMOREINFORMATION CONTACT: HR@INTERHEALTHCANADA.TC
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TIONS DIRECTOR – FACILITIES SERVICES POLICYCORNER STANDARDS OF CONDUCT WelcomeEveryoneto‘PolicyCorner’forDecember2022Eachmonthweaimtohighlight specificPoliciesthataffectusasEmployeesinthebusinessandtooutlinetheirimportanceto notonlyusbutourpatients,theIHCOrganisation,andourwiderstakeholders ThiseditionwillexamineInterhealthCanada,TurksandCaicosIslandsHospital'sStandardsof ConductPolicyThisisaHumanResourcesownedPolicywhichlooksathowwe,as Employees,arerequiredtoconductourselvesandisstronglylinkedtoourMissionVision, ValuesOurCommitmenttoExcellenceandourrequirementsforprofessionalismatalltimes #HR-036 03
STANDARDS OF CONDUCT
#HR 0-36
tartedbyansweringquestionsthathavebeenaskedbyteam hendiscussingthispolicy:
FAQ: IknowthatthereisaCodeof ConductPolicy,butwhodoesthis PolicyRelateto?
HR-036relatestoallpersonsinour employment and all those representingourorganization. It includes persons who are carrying our Locums, Visiting Consultants,TemporaryorProject roles, those completing ‘Trade Tests’, those working through Probationary Periods, and any othergroupswhoarepresenting IHC. This included our Cuban Brigade, who supported us throughout our peak Covid-19 Pandemicresponse.
FAQ:WhatisIHCtryingtoachieve by having this Policy in place? Surely persons know how to conductthemselves?
AtTurks&CaicosHospital,thereis anexpectationthatIHCemployees and representatives conduct themselves ethically and professionallyatalltimes.Weare expectedtoperformourdutiesina mannerconducivetoensuringa safe, well-organized, respectful, andcollaborativeenvironmentTo operate within our Corporate Values(andOurMissionVisionand Values
FAQ: This sounds prescriptive. Do employees have any say in theseelementsatwork?
Yes, of course. IHC promote freedomofexpressionandopen communication. AsHealthcare Providers,weworkprofessional andethicallythepointsinthe policy should not come as a surpriseorbeofconcern. Thereisarequirementhowever, thattheorganisationisclearof, andhascommunicatedtoall employeesandrepresentatives thisexpectationinwriting This policyprovidesthatforus,and asemployeeswereexpectedto followthisatalltimes.
FAQ: So,whatamIexpectedto do?DoIhavetochangewhatI do?
The principals are around professionalism, ethics, Core Competencies, and delivery of ourMission,Vision,andValues. For the majority, there is no actiontobetaken.Professionally weconsiderthesafetyandcare of our work environment, our colleagues, and most importantly our patients We demonstrate good standards, andrespect,andweworksafely
Pleaseseeasarefresherour Mission Vision and Values, following by our Core Competencies,itispartofour Culture.
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TheTurksandCaicosHospital,by nature,willexceedexpectations throughitscommitmentto professionalexcellence,safetytoall andcontinuousqualityimprovement. Ourinnovativeandlearning environmentshalldeliverefficient andeffectiveservicesprovidingvalue formoney Treat people as you would want to be treated Our interpretation of the golden rule is that every person walking into our hospital shall be “surrounded with care and compassion” The Golden rule implies tolerance, consideration, compassion, and reciprocity. We treat and care for our customers as if they were family membersbecausethatisthewaywewouldwant to be treated if we were hospitalized That philosophyisextendedtoeachandeveryoneof our colleagues who contribute to our Mission andVision Naturallyexcellent,where everyoneisenviousofour cultureandcustomersreceive thefullbenefitofour obsessionwithquality TheseareourcorevaluesThey arethefundamentalbeliefsofour hospitalteamandwillremainour unwaveringcommitmentand guide OURMISSION OURVISION OURVALUES GOLDENRULE: Showyoucare Befearless Whenwesaysomething,wemeanit BeHumble Ouractivitiesareframedanddrivenbyourvalues,andeachteammemberis expectedtoexcelatthefollowingcorecompetenciesof“GreatCare”: G–Gifted–talentedwithhighperformance R–Respectfortheteamandpatientsexhibitedbyeffectivecommunication, constructivecriticism,andintervention E–Excellenceincaredeliveryusingevidenced-basedguidelines ·A–Accountability–committedtocompletingtasksontimeandwithahighdegree ofquality ·T–Teamwork–effectivecommunicationandleverageofmultidisciplinaryteams C–Continuouslearning–highlyskilledwithcorecompetenciesconsistentwith ourvalues A–Achievement–results-orientedandhealthcareleadership R–Responsive–usinghealthsystemdatatodevelopandtransformservices E–Empathy–caringandcompassionateproviders Ourprogramsarecustomizedtoensuretrainingisgearedtodrivingcore competencies,staffrecruitment,andtalentdevelopmentOurcorecompetencies willmakethevisionarealitythroughstrategicpeoplemanagement CORECOMPETENCIES 05
notclearintermsofwhatIcanandcannotdo?Idelivertheabove, esomeoftheissuesthatwouldbeinbreachofthepolicy?
Thelistbelowisanexampleofbreachesbutisnotexhaustive.Itisimportant thateachofustakethetimetoreviewthepolicyinthelinkabove:
Examplesof‘OntheJob’PerformanceBreaches:
InsubordinationdirectedtowardsanyTCIHsupervisor,memberofthe management
Leavingearlywithoutpriorapprovalfromyoursupervisor.
Sleepingwhileatwork.
Repeatedlatenessorabsenteeism.
Inability to perform duties according to expectations, standards, or practices.
Falsifyingrecords,includingcustomercharts/records,TCIHrecordsor documents,employmentapplications,resumes,andreferences.
Requestingproducts,gratuities,gifts,money,etc.fromcustomersortheir family,otheremployees,suppliers,orcommunitymembers.
ExamplesofFailuretoFollowPolicy
DeliberateviolationofanyTCIHpolicieswrittenorimplied.
BreachingtheNoSmokingPolicy,bysmokingonthecompound.
ViolationoftheSocialMediapolicy.
BreachingtheConfidentialityPolicy.
Acceptinggifts,favors,orgratuitiesfromfirms,organizations,suppliers,or otherindividualswhomayordoconductbusinesswithTCIH.
SpeakingwiththemediawithoutpermissionoftheCEOorhisdesignate.
ExamplesofPatientCareBreaches
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Beingrudetocustomers,co-workers,management,orsuppliers. BreachingPatientConfidentiality FailuretofollowPharmaceuticPoliciesorProtocols FailuretofollowPathwayofCarerequirements
STANDARDS OF CONDUCT #HR 0-36
STANDARDS OF CONDUCT
sofActsofViolenceinBreachofPolicy
ng,threatening,bullying,intimidating,orcoercinganypersonatany time.
Immoralconduct,obsceneorabusivelanguage. PossessionofanytypeofdangerousorillegalweapononorinTCIH property
Threatening,intimidating,provoking,orinstigatingafightwhileonTCIH premisesorTCIHbusiness
CarelessnessordeliberatedamagetoTCIHproperty. Spreadingmaliciousgossiporrumors.
ExamplesofLawBreakinginBreachofPolicy
Removal of TCIH customer, co-worker, or supplier property without authorization
RemovaloruseofIHCIntellectualProperty. UsingTCIHpropertyforpersonalreasonsorpersonalgain.
AsTCIHEmployees,weareboundbyourContract(AppendixA)tofollowour EmployeeCodeofConductwhileperformingourduties.Anyonewhoviolates thispolicyorexhibitsinappropriateorunacceptablebehaviorswillbesubject todiscipline.
InlinewithIHCDisciplinaryandGrievanceProcedure,eachincidentorevent issubjecttoaninvestigation.Theoutcomeofanyinvestigationcannotbe pre-determined.Oncompletionofthisprocess,dependantonthecase,and severity, formal warnings could be issued, suspension, demotion, or terminationofemployment
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FAQ: What can happen if there is a breach? Will it result in Disciplinary Action?
#HR 0-36
ouldnevercarryoutanyoftheselistedactions.ItisagainstwhatI asaProfessionalandagainstmyownCoreValuesaswellasthe Hospitals.WhatcanIdoinrelationtothisPolicy?
WecanallbeGreatRoleModelsandAmbassadorsfortheValuesupheldat TCIHospitals.Someexamplesarebelow.Wecanexhibitthemandencourage thistobefollowedconsistentlyinourteams:
WecanbeinformedastothePolicyandbeclearofexpectationsfor everyone
We can hold others around us to the standards ourselves and the Organisationset.
Weallcanguideandcoach,andwecangivedirectiontothosewhoare unclear.Thisispartofworkingasateam.
Asmentionedabove,wecanallbegoodrolemodelsandsupportothers, i.e.,newstaff,thosethatarenotclearofexpectations,andthosewho struggletomaintainstandardsconsistently.
Wecanescalateissuestopersonswhocansupportandrectifythemifwe cannot.
We can actively use our Incident Management Tool Datix’ for some examplesasappropriatetoprovidedetailsofincidents,events,andnear missesthathelpusimproveandlookforrootcausesandsolutions.
For serious breaches, we can take advice from our Line Manager concerninghowamattershouldbehandled
The Human Resources Departments ask that this Policy is not seen as punitive.Itisguidanceforall.Itprovidesboundariesandexpectationthatis
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fair,unbiased,andachievable.Thisformsthebasisofourrelationshipsat workandisechoedwithinourMission,Vision,andValues Wehopethiseditionhasbeeninformativeandprovidesinsightintothe ‘Standard of Conduct Policy’ Should you have any further queries or comments,don'thesitatetogetintouchwitheitherHumanResourcesLeads: ForClinicalServices: LorenzoSeymourlseymour@interhealthcanada.tc ForFacilitiesServices: KarenBartholomewkbartholomew@interhealthcanada.tc Thankyoufortakingthetimetoreviewthisarticle.Welook forwardtoseeingyounextmonth,wherewewillbe discussingtheInterhealthCanadaAlcohol&DrugPolicy.
OF CONDUCT #HR 0-36
STANDARDS
R A I N I N G & D E V E L O P M E N
T
Training & Development
GENCY & DISASTER CODE TRAINING
Allcodetrainingwillbedeliveredintheclassroom(faceto-facesession).
Allparticipantsmustregisterforclassesat vmforbes@interhealthcanada.tc,withregistrationclosing one(1)weekbeforethesession.
Allparticipantswillreceivethetrainingslidesviaemail, allowingthemtopre-readone(1)weekbefore.
Duringthesession,allparticipantswillreceive‘notes pages’tosupportthetrainingdeliveryandtheabilityto recordcomments.
Attheendofeachsession,participantswillreceivean MCQAssessmentviaaQRcodetocompletean assessmentoflearning.Ifcellphonesdonotacceptthis link,thosecandidateswillhavethelinkfortheassessment senttotheiremailaddressforcompletiononthesame day.Thisisimportant,asneitherEducationTeamscan chasecandidatestocomplete.
Marksforattendancewillnolongerbegranted,and creditsandrecordsofcompletionwilltakeplaceon successfulcompletionoftheassessmentforallpersons.
Thosewhofailtopassthecoursewillbeaskedtoreattendafurthersession.Itisessentialthattheoptionto re-readandsubmitisnottaken,asthisdoesnot demonstrateknowledge.
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UPDATE2023 FORMOREINFORMATIONEMAIL: VMFORBES@INTERHEALTHCANADA.TC
2022 YEAR IN REVIEW AOLFOUNDATIONSYOUTHEMPOWERMENT 2022CONFERENCE-SOUTHCAICOS MANUALHANDLING NEWTRAINERS FIREEXTINGUISHER TRAINING CAREER DAY AT TCICCGDT CAMPUS RMANUALHANDLING EFRESHERTRAIN-THE TRAINER SKILLSTRAINING-NURSING STUDNETS LEADERSHIPDEVELOPMENT SERIES-SUPERVISORSAND RISINGLEADERS LEADERSHIP DEVELOPMENT SERIES - SMT QUALITYRISK&PATIENT SAFETYMANDATORY TRAINING SUMMERREADYPROGRAMSHADOWINGMDRDEPT TCICCNURSINGSTUDENTS1STCOHORT T r a i n i n g & D e v e l o p m e n t LEADERSHIP DEVELOPMENT SERIES -MANAGERS 10
2022 T r a i n i n g l o p m e n t FRE EXTNGUISHER TRAINING- NURSING STUDENTS YEAR IN REVIEW JCAREERDAY-OSETA OLLYPRIMARYSCHOOL ADVANCEDLIFESUPPORTIN OBSTETRICS(ALSO®) GLOBALPROVIDERCOURSE IPC DISPLAY BOOTH CAREER TALK CODESILVER(ACTIVE SHOOTER)TRAINING BREASTCANCER EDUCATIONALPOPUIP SESSION MRI TRAINING WITH GE SPECIALIST LOUISE GARDLAND THOMAS HIGH SCHOOL CAREER DAY NURSINGSTUDENTS-2ND COHORT MANUALHANDLINGTRAINING -NURSINGSTUDENTS FIREEXTINGUISHER TRAINING-NURSING STUDENTS 11
Thank you AHeartfeltThankYou TOALLOURAMAZINGMRI VOLUNTEERS! Wecouldn'tdothetraining withoutyou! FROMTHEDIAGNOSTICIMAGAING&EDUCATIONTEAM 12
08.00am-01.00pm Friday,December2022 Tuesday,December27th,2022 closed M Sc INANYCASEOFANEMERGENCY, PLEASECALL: VALERIEOUTTEN232-9579CHMC BERDETTETATEM232-7872-CTMC MondayDecember26th,2022 closed Wednesday,December28th,2022 Businessasusual Friday,December30th,2022 08.00am-01.00pm Monday,January2nd,2023 closed TuesdayJanuary3rd,2023 Businessasusual 13
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y interesting to hear! sk your colleague about their country l cuisine!
TURKS & CAICOS ISLANDS PINEAPPLE GLAZED HAM INDIA PALAPPAM TRINIDAD & TOBAGO PASTELLES GUYANA PEPPERPOT ARGENTINA VITEL THONÉ PHILIPPINES LECHON 15
DIRI DJON DJON (MUSHROOM RICE) THE BAHAMAS SAINT VINCENT AND THE GRENADINES HAITI THE UNITED SATES OF AMERICA TURKEY CUBA LECHON ASADO (CROAST PORK) ITALY PANETTONE GUAVA DUFF BREADFRUIT (CHEESE) PIE 16
FRUIT CAKE JAMAICA BARBADOS JUG-JUG THE UNITED KINGDOM CHRISTMAS PUDDING DOMINICAN REPUBLIC PASTELITOS Y QUIPES GRENADA OILDOWN EL SALVADOR ERSTBROOD 17
NANAIMO BARS CANADA KRUIDNOTEN GINGER NUTS THE NETHERLANDS VENEZUELA HALLACAS HUNGARY BEJGLI SAINT LUCIA CZECH REPUBLIC ČESKÝ KAPR / CARP BLACK PUDDING 18
POLAND GUATEMALA BURACZKI TAMALES AFRICA FUFU BRITISH VIRGIN ISLANDS GUAVA TART 19 FOOD PLAYS AN INTEGRAL ROLE IN OUR LIVES, AND RIGHTFULLY SO, THE FOOD WE EAT IS INTERTWINED WITH OUR CULTURE. YOU CAN LEARN A LOT ABOUT A PARTICULAR CULTURE BY EXPLORING ITS FOOD!
CHRISTMAS MERRY
HAPPY HAPPY NEWYEAR NEWYEAR
