Understanding and Managing Diversity, 5E Carol Harvey M. June Allard Test Bank

Type:

Test Bank

Resource:

Understanding and Managing Diversity

Edition:

5th Edition

Author(s):

Carol Harvey M. June Allard

Harvey..………………….…………………….…Introduction to Understanding & Managing Diversity ____________________________________________________________________________________

TEST BANK FOR THE 5TH EDITION While the authors think that well constructed essay questions that require critical thinking are the best way to measure learning, we do recognize that many instructors may need a test bank of multiple choice questions based on the material from the text. In our experience, frequently, measuring students’ basic knowledge does promote reading before class and increase class discussion levels. Consequently, we are providing some questions for each of the six major sections of the book. We selected the longer readings for the test bank and have provided both ten question quizzes and shorter five question quizzes. This allows instructors to customize this material in several different ways. ➢ If you want to administer unannounced or announced quizzes to encourage students to read articles before class, you can just delete the highlighting on a quiz for that reading and print it out for students. The highlighted original becomes your scoring key. ➢ If you want to incorporate some objective type questions into a test, you can delete the “NAME_____________________” from the quiz sheet, remove the highlighting, and string several together to assemble the desired number of questions. So, two ten point quizzes and one five question quiz could equal a twenty-five point question. This is the reason that there are some five question quizzes included in each section. ➢ If you are teaching online and want to administer a timed test, you can construct one using many of these quizzes. ➢ If you want to measure how much a particular class has learned in this course, you could administer all of these questions from the readings that you assigned at the end of each semester.

This would give you an assessment that allows you to change how you present the material in the following semester and the ability to compare the learning between classes.

The number of questions varies by section of the text because some of the sections have more cases and exercises than articles. We have found that the readings are more suitable for multiple-choice questions than cases and exercises.

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Harvey..………………….…………………….…Introduction to Understanding & Managing Diversity ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. An inclusion breakthrough means that an organization a. Has lost a major diversity lawsuit. b. Includes many types of diversity in its mission statement. c. Keeps statistics on the numbers of women and minorities employed there. d. Has changed its culture to one that truly values diversity and inclusion for every employee.

2. The term the “business case for diversity” means a. That diversity if handled well, can positively impact an organization’s bottom line. a. That an organization has won an award for its diversity efforts. b. That an organization has diverse employees c. That it is always expensive to manage diversity well.

3. According to Thomas & Ely’s three stage paradigm model, an organization that values diversity because it considers it to be a competitive advantage for selling to diverse markets is operating at which level of the paradigm? a. Discrimination and fairness b. Learning and effectiveness c. Access and legitimacy d. None of the above 4. According to Schein’s levels of organizational culture, which of the following is considered a surface level artifact? a. Operational values b. The physical layout of the organization c. Espoused values d. Underlying assumptions

5. The forces pushing for diversity changes include all but which of the following? a. Demographics b. Global business c. Technology d. Making diversity a competitive advantage 6. Today diversity a. Is the same for all organizations. b. Is defined by U. S. law.

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Harvey..………………….…………………….…Introduction to Understanding & Managing Diversity ____________________________________________________________________________________ c. Includes only race, age, religion and gender. d. Has no one universal definition.

7. Which of the following is a behavior rather than a mental process? a. Discrimination b. Prejudice c. Stereotypes d. A mental map 8. All of the following are examples of primary dimensions of diversity except a. Age b. Religion c. Gender d. Sexual Orientation

9. Prejudices can originate from a. The media b. Our socialization as children c. Our friends d. All of the above 10. If your race is salient to you, this means that this dimension of diversity is ________ to you. a. Visible b. Important c. Not important d. Invisible

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Dunlap……………………………………………….…Article 5. Thriving in a Multicultural Classroom _____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. According to the author, learning about race and culture can be a. b. c. d.

Both an emotional and an intellectual process Only an intellectual process Stressful A&C

2. Racial identity development is defined as the process of a. b. c. d.

Learning about current racial issues in the U.S. Being connected with the experiences of one’s racial group.

Growing up with people of many races.

Being able to identify who is prejudiced.

3. For many European Americans, who are in the early stages racial identity development, the learning process a. b. c. d.

Is more difficult than it is for people of color.

Requires creating an awareness of oppression and difference around race.

Can cause anxiety and stress All of the above

4. Applying the Kubler-Ross Model of Death and Dying to the study of racial identity theory can help one to understand racial identity formation because a. It is so different from the other models in this reading and may be a better fit with some students’ experiences. b. Everyone is going to die, so it applies to all. c. The author feels that this model is superior to the others discussed in the article. d. B &C 5. The term “White Privilege” means that a. White people have more money than people of color. b. Most white people have a deeper understanding of racial issues than people of color. c. Whites have unearned advantages that they often don’t are not aware of having. d. Harry White’s racial identity development theory makes the most sense.

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McIntosh…………………………………………...………Article 8. White Privilege and Male Privilege ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1.

Most white people a. Clearly understand that they have a privilege because of their race. b. Need to know that they have unearned privileges because of their race. a. Who are prejudiced against people of color are also prejudiced against gays and lesbians. b. Are not prejudiced against anybody.

2. When white people learn about race they are always taught a. b. c. d.

3.

That it creates an advantage for them in society.

That they may experience the world differently than people of color.

About racial oppression.

None of the above.

Both white privilege and heterosexual privilege a. b. c. d.

Are always visible Apply only to males Are based on unearned power and privilege.

Are no longer an issue in today’s workforce.

4. According to the author, it is more difficult for white people than people of color to understand racism and privilege because a. b. c. d.

There are more whites than people of color in the world White people never have close friends who are people of color Slavery no longer exists in the U.S. They are less apt to experience a lack of privilege themselves.

5. Male privilege still exists a. b. c. d.

Because males are still more powerful than females in most of the world.

There are simply more men than women in the population.

Masculinity is more visible than femininity.

A & B.

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McIntosh…………………………………………...………Article 8. White Privilege and Male Privilege ____________________________________________________________________________________

6. Which of the following groups is most apt to experience being privileged? a. b. c. d.

People without disabilities Muslims in the United States Immigrants to the United States Workers over sixty-fifty years of age

7. The author says that she, like most white people was a. Taught that she was an oppressor of other people by her parents. b. Unaware that she had an unfair advantage because she was white. c. Socialized as a child to believe that her life experiences were not the same for people of color. d. Brought up to believe that race didn’t matter anymore in the world.

8. McIntosh says that white and male privilege a. Must be conscious to be an advantage for whites and males. b. Makes some things in life easier for males and whites even if they are unaware of their privileges. b. Only exists in the United States. c. Is forbidden by the Civil Rights Act of 1964 9. Which of the following statements is true? a. Members of privileged groups have more power to change society than members of less privileged groups. b. Privilege is beneficial to everyone in a culture. c. Members of less privileged groups have more power to change society than members of privileged groups. d. None of the above is true.

10. Example(s) of religious privilege in the United States could include a. Not closing retail stores on Easter b. Taking out the “under God” phrase in the pledge of allegiance to the flag. c. Giving all employees Christmas day off with pay but requiring Jewish employees to work on all of their high holy days. d. A & B

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Parker.………………….Article 9. The Emotional Connection of Distinguishing Differences & Conflict _____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. According to the author, incorporating diversity into an organization can a. Increase costs b. Reduce conflict c. Cause conflict d. A & C 2. An example of a person managing differences by avoidance, would be a. b. c. d.

Moving the offices of the two people who don’t get along further from each other Talking to each one separately Bringing this problem to the attention of higher management Addressing the problem in a team meeting.

3. A statement that exemplifies repressing differences would be a. b. c. d.

“Let’s talk about this now” “We all have to get along in this department” “I am glad that this has happened. We need to be open about this.”

“Both of you, in my office now!”

4. It may be appropriate to avoid or repress differences when a. It is an emergency situation b. There is no time to get into these discussions because one of the participants must leave for the airport c. Not enough is known about the situation d. All of the above 5. Differences between people can add to the quality of an organization’s decision making process because a. It always takes longer to make a decision when there are multiple perspectives on a problem and time is money b. Differences decrease creativity c. Differences provide multiple perspectives d. Any type of conflict can never be positive

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Parker.………………….Article 9. The Emotional Connection of Distinguishing Differences & Conflict _____________________________________________________________________________________

6. Which of the following statements is true about managing people with different perspectives in an organization? a. All people want and are motivated by the same things because we are all alike. b. Differences need to be considered as a manageable process rather than as a problem. c. The less contact you have with diverse people the easier they are to understand. d. Dealing with differences doesn’t evoke emotions.

7. According to the author, if differences are not acknowledged and dealt with, they usually a. b. c. d.

Go away Decrease Escalate Cause few problems

8. From this article an historic event that is an example differences intensifying into a conflict is a. b. c. d.

The last recession.

The Beijing Olympics.

The election of President Obama.

The 9/11 attack on the World Trade Center.

9. Which of the following is not true about conflict? a. b. c. d.

Conflict is never emotional Conflict can be internal or within a group Conflict increases, if the stakes are high.

Conflict can be enjoyable for some people

10. To have emotional intelligence, one must possess a. b. c. d.

Self-awareness Ability to recognize personal emotions Ability to control emotions when necessary All of the above

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Thomas……………………………………………………..……………..Article 10. The Best of the Best ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. In terms of diversity management, why is the term “best practices” somewhat inaccurate? a. Because no diversity program is the “best” for all organizations. b. Because what is best could be expensive. c. Because it is a matter of opinion which one really is best and managers don’t agree on which is the best practice. d. Because an organization needs to win an award before their practice can be considered as best.

2. An advantage of learning about other organizations best practices is that a. It can be a starting place to stimulate ideas for what to do in your organization. b. If it worked elsewhere, it can be successfully copied because these programs cannot be protected by a copyright. c. It makes you look more creative to your boss. d. None of the above is an advantage of best practice programs.

3. According to the author, to successfully implement a best practice an organization a. Should start by hiring a consultant. b. Needs to consider many options to find the best program. c. Delegate this responsibility to the minority employees. d. Should just copy the most successful ones.

4. The benefits of a best practices approach include all but which of the following? a. You don’t have to start from scratch. b. It increases your organizations credibility around diversity. c. Such programs offer tax benefits. d. Provides an opportunity to benchmark your diversity efforts against other organizations programs.

5. Before implementing a new best practice, Chief Diversity Officers (CDOs) should a. Clarify their organization’s definition of diversity b. Identify the organizations motives and expectations for the program. c. Evaluate alternative practices d. Do all of the above

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Sowell………………………………………………….…Article 22. A World View of Cultural Diversity ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. Inventions like paper, printing and the magnetic compass, are examples of a. b. c. d.

things invented by Gutenberg inventions adopted from non-western cultures inventions that are increasing in use all of the above

2. According to the author, many of the advances of western civilization resulted from a. b. c. d.

the invention of electricity the United States winning wars replacing elements of a culture with superior advances from another culture mandatory education in public schools

3. Which of the following is not true? a. Any one culture will probably be superior at all things forever b. Any one culture will probably not be superior at all things forever but can maintain its dominance by adapting the best ideas from other cultures. c. Any one culture will probably not be superior at all things forever but can excel in special occupations and certain industries d. All of the above are true.

4. According to Sowell, cultural differences between groups can be attributed to a. b. c. d.

a combination of heredity, social, and geographical environmental influences language religion politics

5. Which of the following statements is/are true about cultures over time? a. Cultures discard some of their elements that are no longer useful. b. One culture enriches another culture. c. Cultures are more apt to grow if not isolated d. A & B & C are all true.

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Harvey & Larsen……………………….………………….…Article 22. Women in Leadership Positions ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. Which of the following statements is not true? a. Since the passage of the Civil Rights Act of 1964, women have made progress in the workforce. b. In the Fortune 500 listing of corporations, there are approximately 50 female CEOs. c. Gender roles vary from culture to culture. d. According to the 2000 census, 60% of all women in America are employed outside of the home.

2. Horizontal job segregation means that a. People on the same job level receive the same pay. b. Men are often perceived as being more suitable to work in management positions. c. Women often tend to work in occupations that are predominately female, such as nursing. d. In the workplace, women tend to socialize mostly with other women and miss valuable networking opportunities.

3. In terms of pay, which of the following statements is true? a. Men make more money than most women. b. Because of the progress that women have made in the workplace, the gap between male and female salaries is starting to close. c. Women average seventy-eight cents to every dollar made by a male. d. Over the past five years there has been a huge improvement in the gap between male and female salaries in the workplace.

4. Female conversational styles tend to a. b. c. d.

Reinforce the perception that men make better leaders than women.

Be as assertive as male styles Be more direct than men’s patterns of conversation A&C

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Harvey & Larsen……………………….………………….…Article 22. Women in Leadership Positions ____________________________________________________________________________________

5. In the United States, women are a. b. c. d.

As a group, better educated than men.

Earning higher starting salaries than men.

Over represented in science and engineering professions.

Serve in equal numbers on corporate board with men.

6. Today, women of color in the workforce a. b. c. d.

Experience dual privileges because of their race and gender.

Are not as hampered by the glass ceiling as white women.

Are less apt to be promoted or to sit on corporate boards as white women.

Benefit greatly from formal mentoring programs.

7. Which of the following factors hold women back in the workplace? a. Lack of the right type of job experience b. Being excluded from informal networks c. Family and household responsibilities d. All of the above

8. In general, when people think of leadership, there is a tendency to a. Associate leadership traits with more masculine behaviors such as directness and aggressiveness. b. Realize that a variety of styles is the most effective leadership model. c. Value the ability to lead a global team regardless of gender. d. Ignore a person’s gender.

9. A business case for diversity argument for more women in leadership roles would be a. That there are more women than men in the population. b. That much talent is being wasted when women are not perceived as being effective leaders and managers. c. If more women were on the corporate level, businesses would operate more ethically. d. Women who are not promoted can sue.

10. According to Eagly and Carli’s research, the dilemma for women who want to advance in their careers is attributable to a. Childcare responsibilities. b. Sexism and racism. c. Needing to find a leadership style that balances aggressiveness and nurturing. d. All of the above

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Holtzman et al..…………………………..…………………….…….…Article 25. Generational Diversity ___________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. According to the author, which of the following statements is true? a. Despite some progress on LGBT issues, many people and institutions still discriminate against the LGBT population. b. In the United States, new federal legislation has made it illegal to discriminate against LGBTs in the workplace. c. The Boy Scouts of America have rescinded their decision to exclude gay men from becoming troupe leaders. d. LGBT characters in the media have greatly reduced discrimination.

2. If someone identifies as being transgendered, it means that this person a. Does not conform to traditional gender norms. b. Has lived a portion of his/her life as other than his/her birth gender. c. May dress or behave in a manner usually characterized by a different gender. d. All of the above

3. In recent years, why are more LGBT people becoming more open about their sexuality? a. Because they now are protected in the workplace under the Civil Rights Act b. Because all people today are accepting of those who are open about their sexual identity c. Because they want to be who they are and work towards equality for LGBTs d. Because a person’s sexual orientation is not that important

4. A worker’s sexual orientation a. Is treated the same as any other difference in the workplace. b. Can be a more controversial because it may make others more uncomfortable than racial or other differences. c. Is always easily identified by his/her dress and demeanor. d. Is a choice of a lifestyle.

5. The Corporate Equity Index a. Lists the 1000 largest corporations in the United States. b. Is a listing of companies that have discriminated against LGBT workers in the past. c. Examines standards, sets benchmarks and evaluates corporate policies affecting LGBT workers. d. Calculates the number of LGBT workers on the boards and corporate levels in the Fortune 500 list of corporations.

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Holtzman et al..…………………………..…………………….…….…Article 25. Generational Diversity ___________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. In the workplace, generational differences matter because a. There are currently four different generational groups in the workforce. b. Workers from different generations can have different values, work ethics, leadership styles, etc. c. Today, people are working longer. d. All of the above

2. Workers who are consider as part of the Veterans age cohort (1922- 1943) are characterized as a. b. c. d.

Having a preference for working in a team format Appreciating diversity Respecting authority and hard work Being the most flexible age cohort

3. Which of the following is not true about the Baby Boomer (1943-1960) age cohort? a. b. c. d.

They have a desire to please others.

They tend to avoid conflict They are motivated by others appreciating their contributions They tend to use delegation as a style of leadership

4. Compared to previous age cohorts, Gen Xers (1960-1980) a. b. c. d.

Prefer to work in an organizational culture characterized by clear rules and regulations.

Tend to have lower expectations about their job security Believe that work comes before family obligations Are less techno-literate

5. Millennial workers (1980-2000) tend to be motivated by a. b. c. d.

Gradual organizational change Flexibility and feedback.

Working on projects alone.

None of the above

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D. Harvey..………………………………….………………………….…….…Article 28. Best Buy Case ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. Best Buy’s corporate culture is built upon what they call their three pillars which are a. Employees, customers and the community b. Employees, profits and shareholders c. Profits, customers and management d. Diversity, retailing and sales 2. According to the U.S. Census Bureau, in 2008 what percentage of the population between 21 and 64 years old had a disability? a. 10.5% b. 5% c. 16.5% d. 20% 3. According to the Job Accommodation Network, which of the following statements about employees with disabilities is not true? a. The average cost of an accommodation is $600. b. The average cost of an accommodation is $1,200. c. It costs more to replace a person with disabilities than to accommodate his/her disability. d. As much as 56% of the accommodations cost nothing.

4. The advantages of employing people with disabilities include all but which of the following? a. Attracting new employees b. Retaining current employees c. Increased absenteeism d. Increased business due to good publicity 5. At Best Buy, the Employee Resource Groups (ERGs), are called Employee Business Networks (EBNs). Which of the following is not true for the Best Buy EBNs? a. They are supported by senior management b. Members communicate only electronically c. EBNs are expected to have goals d. EBNs must submit an annual report

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D. Harvey..………………………………….………………………….…….…Article 28. Best Buy Case ____________________________________________________________________________________

6. Which of the following is not true about Include, Best Buy’s Employee Business Network for people with disabilities? a. It has clearly defined roles for its leaders. b. It asks each new member to make a formal commitment to the group. c. It checks on members progress towards their personal goals for their membership in Include. d. All of the above are true.

7. According to this case, only one of the following has not been done by Best Buy employees for people with disabilities. Which one is it? a. Worked with the Geek squad to identify products that would make it easier for people with disabilities to use technology. b. Recruited new employees. c. Volunteered at a nursing home. d. Created a training program about understanding Autism.

8. The Americans with Disabilities Act prohibits discrimination on the basis of a disability a. In employment. b. In transportation. c. In telecommunications. d. In all of the above.

9. In terms of the deaf, Best Buy a. Provides hearing aids at wholesale prices. b. Provides American Sign Language interpreters to work with deaf customers online via a window on its website c. Gives deaf customers a special discount. d. Has yet to develop special programs but is intending to do so soon.

10. Example(s) of “reasonable accommodation” under the Americans with Disabilities Act include a. Reducing clutter and distractions for an employee with a brain injury. b. Installing an elevator at a small business that has five employees. c. Hiring a person with a disability even if she cannot perform the essential functions of the job. d. All of the above are examples of “reasonable accommodation” under the law.

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Fahy..…………………….………...……Article 31. Social Class: The Fiction of American Meritocracy _____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. Many people believe that everyone who works hard has an equal chance to advance in social class because a. That is always true in the United States. b. We see examples of famous people who have done this. c. Social class in the United States is fluid. d. Merit contributes the most to class mobility.

2. One’s social class status is determined by a. How much money a person has. b. Where a person lives. c. Income, wealth, educational achievement and occupational prestige. d. Income and wealth alone.

3. Classism can lead to problems in the workplace because a. There are many false stereotypes about lower class workers. b. Many Americans believe that there is social class mobility for anyone who works hard. c. Movement between social classes is the exception, not the rule. d. All of the above are true.

4. Research reveals that a. Social class mobility in the United States has not increased in decades. b. Immigrants are causing a problem in terms of social class mobility. c. The importance of social class in the workplace is decreasing sharply because of technology. d. Social mobility in the United States is one of the highest in developed countries.

5. Which of the following explains why education is important to one’s ability to achieve social mobility? a. Recent improvements in public education have contributed significantly to people’s ability to move up in social class. b. Everybody in the U.S. has access to educational opportunities if they want to take them. c. Resources for public education come from property taxes, so all communities offer the same educational opportunities. d. None of the above

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Fahy..…………………….………...……Article 31. Social Class: The Fiction of American Meritocracy _____________________________________________________________________________________

6. Which of the following is/are a significant obstacle to poorer children obtaining a college education? a. The closing of many public colleges b. Not knowing how to prepare college applications and complete financial aid forms c. The military draft d. Their attitudes about higher education

7. The term cultural capital means a. One’s ethnic background. b. The amount of money each ethnic group earns. c. What one knows about manners, how one speaks, dresses, etc. d. One’s social class.

8. Home ownership relates to social class mobility because a. It can become a source of wealth. b. People who own their own homes are less apt to stay in the same school systems as people who rent. c. The expenses of homeownership decrease the money available to send children to college. d. All of the above

9. The advantage of social capital is that a. Having many friends increases one’s ability to finish school. b. Who you know who can help you to get jobs. c. You will have more contacts on social networking sites. d. Being sociable is always an advantage.

10. In terms of the relationship between race, gender and social class which of the following statements is not true? a. It is harder for African Americans to move up in social class than white people. b. The income gap between African Americans and whites is due solely to parental attitudes. c. Gender is also linked to social class mobility problems. d. Social class in the United States is stickier for non-whites and women.

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Fisher et al...……………...………………………….………….…Article 33. Religion in the Workplace ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. Which of the following statements is/are true about religion in the U.S. workplace? a. The American colonies were founded on Christian principles but the first religion was not Christianity. b. The pilgrims came to America for religious freedom c. The belief in the Protestant Ethic is often cited as the reason that the U. S. has been so financially successful. d. All of the above are true.

2. In descending order of the size of their membership, the three main religions in the U.S. are a. Protestant, Jewish, Catholic b. Protestant, Catholic, Jewish b. Catholic, Protestant, Jewish c. Protestant, Catholic, Muslim

3. How can religion make a positive contribution to organizational culture in the workplace? a. It provides a framework of commonly held shared beliefs and values. b. It assures that all people adhere to the same ethical beliefs. c. It prevents conflicting views. d. It ensures that employees will not steal from the company.

4. Religion in the workplace can cause conflict about a. How to dress, wear one’s hair, etc b. Which holy days to observe c. Trying to convert others to one’s religious beliefs d. All of the above can cause workplace conflicts

5. Under Title VII of the Civil Rights Act of 1964, which of the following statements is not true? a. This law defines religion as observances, beliefs and practices. b. This law also protects those who have no religious beliefs from discrimination. c. This law does not require an employer to protect employees from religious harassment by co-workers. d. This law requires reasonable accommodation for religion as long as it does not cause undue hardship for the employer.

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Fisher et al...……………...………………………….………….…Article 33. Religion in the Workplace ____________________________________________________________________________________

6. Which of the following would be illegal under Title VII of the Civil Rights Act of 1964? a. In a store, a customer objects to the religious dress of a Jewish employee who is earring a skull cap. So, the manager tells the man that he can no longer wear his yarmulke to work. b. Not allowing a Muslim employee to pray on his prayer rug in the lobby of the building. c. Telling an employee who is distributing religious leaflets to co-workers that he must stop doing this. d. Not building a chapel where workers who requested this could pray on their lunch hour.

7. Best practices for religious diversity in the workplace include all but which of the following? a. Posting an anti-religious harassment policy in a public place b. Complying with all customer complaints about employees wearing clothing or jewelry that is related to their religion. c. Providing training to managers and employees about religious rights in the workplace. d. Taking employees requests seriously and making accommodations for religion when these are reasonable needs.

8. Good business practices for religion in the workplace do not include which of the following? a. Having a dress code b. Having clear policies for paid and unpaid time off that could include religious holidays c. Asking every employee his or her religion d. Providing food options at events such as vegetarian, kosher, etc.

9. Understanding religion in the workplace is more important today because a. There is a growing trend in the U.S. today towards more integration of faith and work life. b. It is covered under Title VII of the Civil Rights Act of 1964. c. Religion gives meaning and values to people’s lives. d. All of the above

10. An employer can protect his company for conflicts and lawsuits involving religion by a. Ignoring religion because it does not belong in the U.S. workplace. b. Being more sensitive to the beliefs of others and attempting to make reasonable accommodation for religion. c. Treating everyone the way he wants to be treated in terms of religion d. None of the above.

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Allard.…………..………..…….…Article 34. Appearance and Weight Inclusion Issue in the Workplace ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. In terms of weight and appearance, which of the following is an example of an instance where an employee may have federal legal protection in the U.S. workplace? a. If he is not hired because he is unattractive, because this falls under the protection of the Civil Rights Act. b. If he is fired because he is obese and his weight issue qualifies for protection under the Americans with Disabilities Act. c. Because men are not required to wear make-up, if a female employee refuses to wear make-up to work she cannot be fired for this because it falls under the Civil Rights Act and is considered as discrimination because of one’s gender. d. Under the Age Discrimination in Employment Act, if a job applicant has a very youthful appearance and he was not hired because the employer felt that customers would not trust him because he looked so young.

2. In the workplace, being attractive can result in all except which of the following situations? a. Being hired more often than unattractive applicants b. Earning more money than unattractive people c. Being a disadvantaged if you are female and apply for a job usually held by a man or aspire to move up to a corporate level position d. Being promoted

3. Why are some organizations implementing dress codes for employees? a. b. c. d.

To minimize the distractions of provocative dress in the workplace To project a professional image for customers To increase employee compliance All of the above are reasons that organizations implementing dress codes for employees.

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Allard.…………..………..…….…Article 34. Appearance and Weight Inclusion Issue in the Workplace ____________________________________________________________________________________

4. The most important reason that employers need to be careful when requiring certain standards of weight and appearance as a bona fide occupational qualification is that a. This policy can sometimes be tied to racial, religious, age, or sexual discrimination and be grounds for a legitimate lawsuit. b. It is always bad for an organization’s image. c. Unattractive employees are less expensive to hire. d. It will decrease the applicant pool.

5. Obesity in the workplace is a problem because a. b. c. d.

Obese people do experience discrimination in hiring and promotion.

More people today tend to be overweight.

Obesity can lead to health problems and increased health care costs for the employer All of the above are reasons that obesity is becoming more of a problem in the workplace.

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McNett.…………..……………………….………..…….…Article 38. The Ethics of Workplace Diversity _____________________________________________________________________________________

Home ___________________________________

Circle the correct answer for each question.

1. The economic arguments for increased diversity in the workplace include all but which of the following reasons? a. Responding to the need for a broader base of cultural knowledge b. Increasing the potential for more creativity c. Lowering payroll costs d. Drawing from a larger talent pool 2. The term “resource-based theory of the firm” means that a. Organizations must strive to conserve natural resources b. Organizations are a bundle of resources, which includes employees that are used to take advantage of external opportunities. c. Achieving sustainability is part of the organizational mission d. An organization has sufficient financial resources to seek out and hire diverse people.

3. In a culture high on universalism, which of the following statements apply? a. The rules of ethical behavior apply to all people equally. b. The context determines what is the right thing to do c. People are very uncertain of what is considered as ethical behavior and what is determined to be unethical behavior. d. All of the above 4. Which of the following is not true about the pragmatic/economic approach to diversity? a. The business and profit results are the most important. b. The resources of the firm should be allocated using financial success as the primary criteria for making decisions. c. Doing the right thing usually will lead to the most profitability. d. A & C 5. Which of the following statements is true about deontological ethical systems? a. These belief systems are all about the outcomes of the decision making process. b. These beliefs systems require attention to external rules and obligations. c. These beliefs provide the greatest good for the greatest number of people. d. These beliefs do not vary much between cultures.

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McNett.…………..……………………….………..…….…Article 38. The Ethics of Workplace Diversity _____________________________________________________________________________________

6. According to teleological ethical theories, one might expect a. That an organization would willingly comply with Civil Rights laws. b. That people would feel a duty to accept people with differences because it is the right thing to do. c. That the business case for implementing diversity would be an important factor. d. That tolerating differences is a duty.

7. A caring ethical approach would be exemplified by which of the following actions? a. An organization allowing its employees paid time off to volunteer at a non-profit agency. b. Not violating the Civil Rights Act in the hiring process. c. Paying for a worker to attend a training program for new software. d. Hiring the most qualified person for a job.

8. In terms of diversity, an example of a pragmatic ethical approach to hiring would be a. Being efficient about the process. b. Conducting an effectively search. c. Hiring the candidate that meets the needs of the organization. d. All of the above

9. Diversity in the workplace is pragmatic and ethical when a. The decision is costly for the business but the right thing to do. b. The decision is both good for business and the right thing to do. c. The decision is based on doing what is best under the law. d. The decision is based on what is the kindest to the employee.

10. According to Laura Nash’s discussion-based ethical analysis, ethical considerations in diversity related decisions are a. Often tacit and not articulated. b. Seldom considered. c. Always considered. d. None of the above.

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Mentzer.…………..…………………………....…Article 40. How Canada Promotes Workplace Diversity ____________________________________________________________________________________

Name _______________________________________________

Circle the correct answer for each question.

1. In terms of the differences in diversity legislation between the United States and Canada, which of the following statements is false? a. Because both countries have similar cultures, they have comparable diversityrelated laws. b. The Canadian government has less power than the U.S. government when it comes to federal legislation. c. Canadian federal employment laws are applicable only to federally regulated industries. d. In Canada, employment laws differ between provinces.

2. According to the Canadian Human Rights Act of 1977, which of the following statements is/are true? a. b. c. d.

Employers cannot ask a potential employee about her plans to have children Employers can discriminate against an employee because of his race Employee complaints are heard by tribunals and commissions not courts All of the above are true

3. In Canada, pay equity legislation a. Is essentially the same as in the United States. b. Requires that predominately female occupations are paid the same as predominately male occupations, i.e., comparable worth in compensation applies to workers in different professions with the same degree of importance or difficulty. c. Does not exist. d. Requires that men and women doing the same job receive the same wages.

4. Under the Canadian Employment Equity legislation a. Employees are encouraged to sue employers who discriminate against them. b. LGBT employees are given equal rights in the workplace. c. Covered employers submit their diversity data to the government which assigns grades of A, B, C, etc., to reports and then makes these data public. d. The government always heavily fines employers who do not make progress in terms of diversifying their workforce.

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Mentzer.…………..…………………………....…Article 40. How Canada Promotes Workplace Diversity ____________________________________________________________________________________

5. Which of the following are included in the category of “visible minorities” under the Canadian law? a. b. c. d.

Women, Arabs, and Pacific Islanders Blacks, Asians, and Pacific Islanders People with disabilities, women, and Blacks All of the above are visible minorities

6. The four main social identity groups protected under Canadian Employment Equity Act include which of the following? a. b. c. d.

Asians, Blacks, women, and people with disabilities Women, immigrants, Aboriginal peoples, and visible minorities Visible minorities, Aboriginal people, women, and people with disabilities Older workers over sixty, women, people with disabilities and people of color

7. To be counted as a “visible minority” in Canada an employee must a. Look very different from white Canadians b. Be low income c. Speak at least two languages d. Self identify to one’s employer 8. Which of the following is a major difference between Canadian and U.S. discrimination law? a. In the United States, reverse discrimination can be the basis for a lawsuit but this is not true in Canada. b. In the United States, some employers are required to be proactive about hiring diverse employees but this is not true in Canada. c. In Canada the French-speaking citizens of Quebec are protected under federal legislation but in the United States there is no similar law for those who speak a different language. d. None of the above is a major difference between these two countries.

9. A U.S. based airline that operates in Canada a. Must obey only Canadian federal employment legislation. b. Must obey only Canadian provincial employment legislation. c. Is not bound by any Canadian employment legislation but must follow the United States employment laws even in Canada. d. Must comply with both Canadian federal employment legislation and that of the province(s) in which it does business.

10. If Wal-Mart opens a store in the Canadian province of Quebec, its managers would need to be knowledgeable about and comply with which of the following legislation? a. Federal legislation like the Employment Equity Act. b. The anti-discrimination laws of the provinces of Quebec. c. Both the federal and provincial employment laws. d. Because Wal-Mart’s corporate headquarters is in the United States, the corporation is obligated only to adhere to U.S. employment law.

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Allard.…………..………………………………..…Article 41. Media Messages: The Shaping of Culture _____________________________________________________________________________________

Name ___________________________________ Circle the correct answer for each question.

1. Cultures enrich and change each other through all but which of the following? a. Electronic media b. Immigration c. Emigration d. Print media

2. In terms of the ability to utilize technology, a. Today everybody has unlimited access no matter where they live. b. There are still disparities to access between people in developed and undeveloped countries. c. There has been a decline in usage in the past five years. d. It does not impact most organizations in terms of transmitting cultural differences.

3. In terms of media consumption, Hispanics/Latinos tend to a. Read Spanish language newspapers and watch Spanish television channels. b. Avoid Spanish language television, radio and newspapers. c. Prefer to receive their information entirely in English. d. a & c

4. In low context cultures a. Print media tends to be less important than in low context cultures. b. Low and high context cultures exhibit little differences in terms of media usage. c. Print media tends to be more important than in high context cultures. d. None of the above

5. Minority media such as television and newspapers targeted to specific groups has increased because a. Today’s minorities are better educated than in the past b. Minority news items were often ignored by mainstream media c. The financial potential of these markets are now being recognized as lucrative by advertisers. d. All of the above have contributed to the growth of minority media.

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Allard.…………..………………………………..…Article 41. Media Messages: The Shaping of Culture _____________________________________________________________________________________

6. In the media, women are often depicted a. As having more power than men. b. Realistically. c. As being more beautiful, thin and sexy than in real life. d. As strong role models for young women.

7. The media contribute to the perpetuation of stereotypes by a. b. c. d.

Treating all members of a group as though they are the same.

Emphasizing negative perceptions about those groups.

Emphasizing stereotypical behaviors. a, b, & c

8. In terms of social class in the media, which of the following statements is not true? a. Today class differences are not an issue in the media. b. The poor are seldom given much coverage and when they are, they are blamed for causing their situation c. The middle class is often portrayed as being responsible for providing for the lower class d. The upper class is over represented in most media.

9. Issues with diversity and the media include all but which of the following? a. b. c. d.

There has been an increase in minority media outlets Youths are underrepresented in today’s media.

Males are over represented in today’s LGBT characters are often stereotypically portrayed

10. Concerning the media, which of the following reinforce stereotypes? a. Ownership and control of most electronic media is limited to a small number of organizations b. There is minimal diversity within the ranks of the employees of the mass media. c. There is a lack of racial diversity within advertising agencies. d. All of these are reasons that media messages may foster stereotypes.

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Colavecchio and Harvey.…………..……………..…Article 42. Improving Interpersonal Communication _____________________________________________________________________________________

Name ___________________________________

Circle the correct answer for each question.

1. Why is improving one’s ability to communicate well with people from different cultures in the U.S. workplace so important today? a. Because the United States is becoming increasingly heterogeneous. b. Because of the increase of global technology c. Because of immigration to the United States. d. All of the above are valid reasons to improve one’s intercultural communication skills.

2. What percentage of the U.S. workforce is estimated not to be fluent in English? a. 10% b. 23% c. 31% d. 5%

3. Asian Americans as a group tend to have a communication style that could be described as a. Indirect b. Animated c. Emotionally expressive d. Direct

4. Why is the following statement false? You can easily figure out how to communicate with your co-workers as long as you know their ethnicity. a. This statement assumes that all people from a culture have the same communication style and patterns. b. This statement does not take into account the saliency or importance of various factors on these co-workers’ communication styles. c. This statement does not factor in individuals’ socialization and life experiences. d. All of the above are reasons that one cannot generalize about how other’s will communicate just because they belong to a certain ethnic group.

5. In Hispanic cultures important decisions tend to be made a. Top down b. After consulting with others, especially family members c. By the oldest relative d. By the mother 29

Allard.……………….……..…Article 43. Changing Consumer Markets: The Business Case for Diversity _____________________________________________________________________________________

Name ___________________________________

Circle the correct answer for each question.

1. Multicultural markets provide business opportunities because a. b. c. d.

They are growing in size and number.

These markets have increasing disposable income.

People are living longer.

All of the above are reasons that these markets are attractive to businesses

2. Asian Americans from India represent an attractive target market because a. They are more affluent and better educated that many other segments. b. They have more children than other groups. c. They are the fastest growing minority group in the U.S. d. They spend more of their disposable income than other minority groups.

3. Brand name products appeal particularly to which of the following groups? a. Older consumers b. Black/African American consumers c. Women d. Native Americans

4. Purchases by members of the LGBT market are often influenced by a. Knowing that a company is gay-friendly. b. Brand loyalty c. Company sponsorship of LGBT events d. All of the above.

5. Which of the following market segments spends the most on internet purchases? a. Teenage consumers b. Hispanic consumers c. Older consumers d. Male consumers

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Harvey.…………..……………………………….…Article 46. Leadership, ERGs & Social Responsibility _____________________________________________________________________________________

Name ___________________________________

Circle the correct answer for each question.

1. According to the author, which of the following is not one of the leadership roles in terms of organizational diversity? a. The board b. The corporate attorney c. The Chief executive officer (CEO) d. The Chief Diversity officer (CDO) 2. Which of the following is true about the boards of the major corporations in the United States? a. The members are still predominately male and white b. The membership is racially proportionate to that of the general population c. Women hold 40% of the board seats on the Fortune 500 company boards d. All of the above are true 3. Why are many organizations now moving responsibility for diversity programs out of Human Resource departments? a. Because Human Resource personnel do not know diversity law. b. Because Human Resource departments tend to be staffed mostly by women c. Because diversity should be considered as a strategic not just a legal issue d. Because diversity is not as important as a business issue as it once was in most organizations 4. To be effective, Chief Diversity Officers should a. Report to the President or to someone on the corporate level. b. Control sufficient financial and people resources to accomplish the diversity goals of the organization. c. Function as a change agent for the organization. d. Do all of the above.

5. Which of the following makes employee resource groups (ERGs) different from affinity groups? a. ERGs do not offer personal support for individuals. b. ERGs are tied more closely to the mission of the organization and to utilizing diversity as a business resource. c. ERGs must hold their meetings on workers’ personal time while affinity groups can meet on company time. d. Affinity groups are formed by people of similar races, while ERGs can be for any social identity.

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Harvey.…………..……………………………….…Article 46. Leadership, ERGs & Social Responsibility _____________________________________________________________________________________

6. The most successful ERGs have all except which of the following in common? a. Membership dues b. Membership is open to any employees with an interest. c. Linking the corporation with community groups d. Serving as a source for recruiting diverse employees

7. Supplier diversity programs benefit the community by a. Decreasing taxes. b. Supporting businesses that are owned by diverse people. c. Increasing imports. d. Lowering the crime rate.

8. Tier II suppliers are usually owned by women, minorities, veterans, people with disabilities and a. Always offer the cheapest prices. b. Are known for having the best quality products. c. Provide goods and services to Tier I organizations. d. Provide second rate products and services.

9. Which of the following is not true about well-managed supplier diversity programs? a. Corporations should buy from women and minority owned businesses even if these companies charge more and produce inferior products. b. The ownership of the supplying business should be verified by an external independent agency. c. Well run supplier diversity programs can benefit the purchasing organization by providing inroads to new markets and ideas for new products. d. There should be ongoing assessment of policies and procedures.

10. Corporate philanthropy benefits organizations by a. Providing tax breaks. b. Promoting good will and a positive public image. c. Helping to attract more employees. d. All of the above.

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Harvey……………………………………………..……………..…Article 47. Work Life Balance Issues ____________________________________________________________________________________

Name ___________________________________

Circle the correct answer for each question.

1. Why is work-life balance an increasingly important issue in today’s workforce? a. b. c. d.

Because more fathers are involved in childrearing Because more people are responsible for caring for an elderly relative Because people are working longer All of the above are reasons that work-life-balance is important to today’s workers.

2. For an organization, which of the following is not a business argument for developing more flexible work policies? a. b. c. d.

Offering such programs can help an organization recruit better employees.

There are corporate tax benefits when a company offers flexible schedules.

Flexible work programs decrease employee stress and absenteeism.

Meeting employee needs for work-life balance can result in more motivated and productive workers.

3. In terms of work-life balance and flexible work schedules the “implementation gap” refers to a. The amount of time it takes to change corporate policies. b. The number of employees who opt for flexible schedules. c. The resistance of organizational cultures to change to meet the needs of today’s employees. d. Not allowing men time off for childcare needs.

4. The Family Medical Leave Act a. Requires United States employers to grant limited paid time off for family emergencies. b. Is more progressive than the work-life balance legislation in most European countries. c. Allows parents and care-givers unpaid time off for family emergencies. d. Has recently been amended to include men and fathers under its provisions.

5. The annual cost of employee absences, turnover, time lost, etc., due to care-giving responsibilities in the United States is estimated to cost employers approximately _____________. a. 17.1 billion dollars b. 12 million dollars c. 3 billion dollars d. 150 million dollars

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Harvey……………………………………………..……………..…Article 47. Work Life Balance Issues ____________________________________________________________________________________

6. More and more mature workers desire flexible work arrangements because a. Even if they are employed, they no longer have Social Security deducted from their paychecks after sixty-six years of age. b. They want more time for travel, family, hobbies, and volunteer work. c. They want to make room in the workforce for younger employees. d. All of the above are reasons that mature workers want flexible work arrangements.

7. Many organizations that do not offer flexible work programs for mature workers avoid doing so because a. The number of older people who want to work is declining rapidly. b. These programs are never cost effective. c. They fear age discrimination lawsuits. d. It is difficult to find experienced and qualified mature employees.

8. Phased retirement programs a. Retain current employees and allow them to gradually retire by reducing their hours. b. Recruit new employees in phases throughout the year. c. Phases in new workers. d. Are illegal because of the provisions of the Social Security program.

9. Which of the following are true for the Age Discrimination in Employment Act (ADEA)? a. This law protects workers over forty years of age from workplace discrimination. b. This law applies to organizations with twenty or more employees. c. This law forbids retaliation against workers who file age discrimination claims. d. All of the above are true for the ADEA law.

10. Which of the following is not a reason that mature workers want to continue working past traditional retirement ages? a. To produce additional income b. To minimize their tax obligations c. To stay active d. To maintain social contact with others

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DeRosa………………………………………………………………………Article 48. Diversity Training ____________________________________________________________________________________

Name ___________________________________

Circle the correct answer for each question.

1. The intercultural approach to diversity training a. b. c. d.

Stresses diversity and human resource law.

Explores the differences between cultural world views.

Is focused on helping diverse workers assimilate into the dominant culture.

Helps employees to understand the business case for diversity perspective.

2. Which of the following is not true about the managing diversity and inclusion approach to training a. It is declining in popularity because it does not clarify how diversity impacts the bottom line. b. It offers less emphasis than other approaches on understanding one’s personal stereotypes and prejudices. c. It aligns with the business case for diversity model. d. This approach is driven by the changing demographics in the U.S. and the impact that this will have on changing consumer markets and employee recruitment.

3. If a trainer is using a Legal Compliance approach, she would a. Be more apt to stress how to overcome one’s biases. b. Be presenting material on the financial gains from effective diversity programs c. Train employees about how to control hiring and recruitment practices to avoid lawsuits. d. Do all of the above.

4. If you attend a training session that features the Prejudice Reduction approach, you might experience all except which of the following? a. People sharing stories about how they have been discriminated against b. A realization that everyone is different and can add value to the workplace c. Expressions of emotion and guilt d. An orientation towards the past 5. A training approach that utilizes Anti-Racism/Anti-Oppression theory is favored by the author because a. It is the most economical program to deliver. b. It can be easily offered in a web-based format. c. It can help to build social change. d. It focuses on race and gender and these are the most prevalent areas of discrimination

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Allard………………………………….………Article 49. The Diversity Awards: What Do They Mean? ____________________________________________________________________________________

Name __________________________________

Circle the correct answer for each question.

1. Which of the following statements is not true about diversity awards? a. The criteria against which organizations are evaluated are clear, open, and consistent. a. The sponsoring organization determines the criteria for the award. b. For some awards, certain criteria may count for more than other factors. c. Sponsoring organizations seldom reveal all of the details that determine why an organization does or doesn’t receive an award.

2. When an organization receives a diversity award, prospective diverse employees a. Can be sure that it was well deserved. b. Known that the policies and practices that helped the organization win, will be implemented at all locations. c. Should be assured that they will benefit from these policies and practices if they accept a job at that company. d. Should carefully examine the award and its criteria before deciding if the award really means that the organization values diversity in its workforce.

3. Most diversity awards include all except which of the following steps in the selection process? a. Gathering qualitative and/or quantitative data b. Applications/questionnaires completed by management c. Surveying of all diverse personnel about the effectiveness of diversity within the organization d. Public recognition of the winning organizations through press releases, media publications award dinners, or ceremonies, etc.

4. What are the costs and/or risks associated with applying for a diversity award? a. It can take time and resources to prepare the submission materials b. Investigating an organization may reveal negative information about company practices. c. An organization may receive a lower ranking than in previous years. d. All of the above are costs and risks to applying for a diversity award.

5. Which of the following is not a benefit from receiving a diversity award? a. It may generate good publicity for an organization. b. The cost of preparing the award package is tax deductible. c. It may help to attract talented diverse employees. d. It may encourage consumers to support the winning organizations by buying their products or services.

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