Type:
Solution Manual
Resource:
Experiential Approach to Organization Development
Edition:
8th Edition
Author(s):
Donald R. Brown
Contents Instructor Manual PART 1: ANTICIPATING CHANGE Chapter 1 Organization Development and Reinventing the Organization Chapter 2 Organization Renewal: The Challenge of Change Chapter 3 Changing the Culture
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17
35
PART 2: UNDERSTANDING THE OD PROCESS Chapter 4 Role and Style of the OD Practitioner Chapter 5 The Diagnostic Process
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69
Chapter 6 Overcoming Resistance to Change
87
PART 3: IMPROVING EXCELLENCE IN INDIVIDUALS Chapter 7 OD Intervention Strategies
107
Chapter 8 Process Intervention Skills
121
Chapter 9 Employee Empowerment and Interpersonal Interventions
135
PART 4: DEVELOPING HIGH PERFORMANCE IN TEAMS Chapter 10 Team Development Interventions Chapter 11 Intergroup Development
159
179
Chapter 12 Goal Setting for Effective Organizations Chapter 13 Work Team Development
195
209
PART 5: BUILDING SUCCESS IN ORGANIZATIONS Chapter 14 High-Performing Systems and the Learning Organization Chapter 15 Organization Transformation and Strategic Change Chapter 16 The Challenge and the Future for Organizations
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245
259
Test Bank PART 1: ANTICIPATING CHANGE Chapter 1 Organization Development and Reinventing the Organization Chapter 2 Organization Renewal: The Challenge of Change Chapter 3 Changing the Culture ii
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295
283
271
PART 2: UNDERSTANDING THE OD PROCESS Chapter 4 Role and Style of the OD Practitioner Chapter 5 The Diagnostic Process
303
315
Chapter 6 Overcoming Resistance to Change
327
PART 3: IMPROVING EXCELLENCE IN INDIVIDUALS Chapter 7 OD Intervention Strategies
339
Chapter 8 Process Intervention Skills
347
Chapter 9 Employee Empowerment and Interpersonal Interventions
355
PART 4: DEVELOPING HIGH PERFORMANCE IN TEAMS Chapter 10 Team Development Interventions Chapter 11 Intergroup Development
367
379
Chapter 12 Goal Setting for Effective Organizations Chapter 13 Work Team Development
389
401
PART 5: BUILDING SUCCESS IN ORGANIZATIONS Chapter 14 High-Performing Systems and the Learning Organization Chapter 15 Organization Transformation and Strategic Change Chapter 16 The Challenge and the Future for Organizations
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411
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429
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PREFACE This Instructor’s Manual is designed to allow flexibility in the use of An Experiential Approach to Organization Development, 8th edition. Since the needs of instructors vary greatly, the detailed structure and guidance of this manual will provide adequate support for those of you who are using the experiential method for the first time. Others of you will prefer to use your own teaching techniques. This manual provides opportunities for flexibility and improvisation for all instructors. Each of the units has been designed and tested in a two and one-half hour time period; however, each unit may be expanded or contracted to meet individual needs and requirements. This Instructor’s Manual is designed to follow the 16 chapters in the text. It contains lecture notes, hints and suggestions for running the simulations, additional resources, answers for cases, test questions, and transparency masters.
Introduction to the Instructor’s Manual An Experiential Approach to Organization Development was written as a text for courses in organization development taught in colleges and universities within schools of management and administration. The text can also be used as a training manual by organizations with OD programs. It was designed specifically to provide a broad conceptual framework appropriate for the study of change in all types of complex organizations. There is a wide variation among courses in organization development but, in most institutions, this course comes toward the end of the student’s course work. A large number of prerequisites have not been assumed for this course, as it is my goal to make this text appropriate for most programs offered by various institutions. It is desirable for the student to have a background in the behavioral sciences, management, and the functional areas of business. However, I have found most students and professionals, even without all those specific courses, have a sufficient background to succeed with the course material. Furthermore, students from outside the business school—such as those in education, public administration, psychology, and sociology—generally have satisfactory backgrounds via other similar courses. I have found that these students have little difficulty with the text and they frequently bring new insights and ideas to the class from their disciplinary areas, which add significantly to the discussions.
Organization of this Instructor’s Manual This manual is based upon experience in teaching courses in organization development and should prove to be a comprehensive aid in using An Experiential Approach to Organization Development, 8th edition. It is designed to share my ideas and experiences with you, the instructor. Each chapter in this Instructor’s Manual is divided into the following sections: ▪
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Learning Objectives – The specific learning objectives from the text are reproduced for that chapter. The learning objectives are worded to be specific and measurable.
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Student Premeeting Preparation – The preparations that a student should perform before coming to class are listed. These are the same Premeeting Preparations that are in the textbook. The list of preparations assumes that you will be using all the simulations and the case for that chapter. Since it is unlikely that you will have enough time for your class to use all the experiential material, you may want to modify the Student Premeeting Preparations to reflect the specific activities you have planned for that chapter and class period. For example, if you are not going to use a simulation or case in that chapter, then you can announce the student preparations the preceding class period.
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Instructor Preparation and Materials – This is a reminder of special materials and preparations that that you will need to make. The list is normally centered around the simulations. For example, if an answer sheet to a simulation problem needs to be reproduced to hand out in class, a reminder will be given in this section.
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Lecture Outline – This section is a detailed outline of the text material for the chapter. As the Instructor’s Manual is available online in Word format, you will be able to modify this outline to fit your needs. Power Point lecture outlines are also available online and these may be printed and used as teaching notes or used with a computer to give a lecture.
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OD Applications – Within each chapter are one are two highlighted examples that illustrate organizations use of concepts that are discussed within that chapter. The examples draw on material from publications such as the Wall Street Journal, Business Week, Fortune, and web sites of the organizations. Both good and bad practices are described. In an environment that is changing as quickly as what we are now experiencing, organizations’ successes and failures can quickly change. Likewise, the material in the examples can become dated. To maintain the relevancy of the examples, in my OD classes I assign several students to research the organizations discussed in that chapter’s OD Application and report any updates to the class.
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Review Questions – The answers to the Review Questions that are in the textbook are provided. Students may be assigned a question in advance or called upon in class to report their answers.
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Key Words and Concepts – Brief definitions are given to the Key Words and Concepts that are in the textbook. The Key Words and Concepts appear in the textbook material in boldface type.
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Additional Resources – This section varies from one chapter to another but typically includes a book that is particularly helpful in providing more information for the chapter. Additional simulations are provided in a format that you can easily reproduce for your class. Some chapters have a film that you may want to use. The films are “Hollywood” type films such as 12 Angry Men and you will probably want to have a list of discussion questions ready for your students. It is advisable to preview the film prior to using it in class to make sure it is appropriate to your class. A good source of information on films including their purchase is from http://imdb.com/. Most of the films are available in DVD format.
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Simulation Procedures – This sections lists student premeeting preparations, special materials that you will need to bring to class, hints for running a
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