Type:
Instructor Manual and Test Bank
Resource:
Check-in Check-Out Managing Hotel Operations
Edition:
10th Edition
Author(s):
Gary K. Vallen Jerome J. Vallen
Online Instructor’s Manual with Testbank for
Check-In, Check-Out: Managing Hotel Operations Tenth Edition Gary K. Vallen Jerome J. Vallen
Table of Contents
CHAPTER NO. 1 2 3 4 5 6 7 8 9 10 11 12 13
Notes to the Instructor The Traditional Hotel Industry The Modern Hotel Industry The Structures of the Hotel Industry Forecasting Availability and Overbooking Global Reservations Technologies Individual Reservations and Group Bookings Managing Guest Services From Arrival to Rooming The Role of the Room Rate Billing the Guest Folio Cash or Credit: The City Ledger The Night Audit Hotel Technology
UNIT AND FINAL EXAMINATIONS FIVE SEPARATE UNIT EXAMINATIONS & ONE FINAL EXAMINATION BONUS SUPPLEMENTAL “PICK AND CHOOSE” QUESTION
PAGE iv 1 9 18 29 42 53 62 71 81 101 113 124 131
Check-In Check-Out Notes to the Instructor This 10th edition maintains the traditions that have assured the text’s popularity over nearly four decades! It has been revised again and again to keep the content current, accurate and interesting. A work as complete as this allows each instructor to pick and choose sections that best meet class needs. Whether the book is used for an introductory course, a rooms management class, a hotel management seminar or as a supplement to accounting or housekeeping classes, information is available. Detailed chapter outlines and a complete index quickly reference the proper text sections. Since its inception, friends and users have suggested ideas, examination questions, overheads, and photos. They have pointed out errors, misprints and misspellings. Thank you. Please continue contributing to the quality of both the text and the Instructor’s Manual. To contact us: Gary Vallen; Professor School of Hotel and Restaurant Management Northern Arizona University NAU Box 5638, Flagstaff, AZ 86001-5638 Tel: 928-523-1702; Fax 928-523-1711 Gary.Vallen@nau.edu
Jerome Vallen; Dean Emeritus Harrah College of Hotel Administration University of Nevada Las Vegas 2183 Eagle Watch Drive Las Vegas, 89012 Tel: 702-260-4548 jvallen@nevada.edu
Recommended Approach For Each Chapter: This 10th Edition has some excellent resources for the instructor. Take advantage of these (identified below in italics) by: • Introducing each chapter using PowerPoint visually reinforces the outline and content. • Remaining sensitive to the Objectives and Goals of the chapter. • Emphasizing the Professional Vocabulary and Key Concepts throughout classroom discussion. • Engaging in interactive discussion around each Incident in Hotel Management and deciding if the class brainstormed better answers than the authors of the text! • Assigning end-of-chapter Problems. o Ask a different student (previously unannounced) to explain his/her answer. • Reviewing Answers to the 5 True/False Challenges. • Administering the Chapter Quiz provided for each chapter.
Recommended Extra Credit Assignments In addition to the usual extra credit assignments, we suggest two other options.
1. Require a weekly written answer to one of the Problems, say #3 of each chapter, for 5 or 6 consecutive weeks. Miss one week and the extra credit is lost! But this allows someone to join in for the second 5 or 6 weeks. Extra, extra credit for those who complete both 5 or 6 week assignments. 2. Require a one-page summary of a magazine article that pertains to anything in the outline. Student must attach a copy—no originals accepted (they’ll cut the library’s magazines)—of the article. This broadens the faculty member’s resources as well as the student’s understanding.
Enrichment for Student and Faculty Use Each edition of the text strives to be more readable and to provide the user more resources than with previous editions. Here are some of the available resources: NOTE: Please remember the entire Instructor’s Manual is available online. That means you can download, alter, and print exams, vocabulary terms, chapter outlines, end-ofchapter questions… whatever you wish. THE INSTRUCTOR’S MANUAL has been structured so that each chapter follows the same format: o Preparing The Lecture: A listing of objectives and goals. o What The Chapter Is All About: A brief recap of key content. o Some Chapter Highlights: Key concepts. o Chapter Outline: Stands alone on separate page for easy distribution or overhead. o Professional Vocabulary: Several important terms re-stated and defined. o Answer to An Incident in Hotel Management: Answer to assist discussion of incident listed at the end of each text chapter. o End-Of-Chapter Questions o Chapter Quiz: For each of 13 chapters, a quiz is provided. Each quiz has 5 true/false questions, 5 multiple choice questions, and 1 short essay question. o Answers to Quiz Questions: Provides instructor answers against which to grade quizzes.