Type:
Test Bank and Instructor Manual
Business & Professional Resource: Communication Plans, Processes, and Performance Edition:
5th Edition
Author(s):
James DiSanza Nancy Legge
Instructor’s Manual and Test Bank for
Business and Professional Communication Plans, Processes, and Performance
Fifth Edition
James R. DiSanza Idaho State University
Nancy J. Legge Idaho State University
Table of Contents
Introduction
1
Syllabi
1
Demonstrations, Exercises, and Handouts
7
Chapter 1
The Role of Communication in Business and the Professions
7
Chapter 2
Listening and Feedback in Organizational Relationships
10
Chapter 3
Communicating in Organizational Groups and Teams
14
Chapter 4
Interpersonal Politics and Power in Communication
16
Chapter 5
Professional Interviews
17
Chapter 6
Considering Audience Feedback
20
Chapter 7
Preparing and Delivering Presentations
21
Chapter 8
Creating and Using Visual Aids
25
Chapter 9
Technical Presentations
26
Chapter 10
Proposal Presentations
34
Chapter 11
Sales Presentations
41
Chapter 12
Risk Communication
43
Chapter 13
Crisis Communication
47
Test Bank
59
iii .
The goal of this textbook is the same as it was when we began writing the first edition, to create an entirely new approach to the business and professional course, one that eliminates coverage of dated management theories (Theory X and Y, anyone?) and focuses exclusively on communication theories and content directly related to professional settings. Instead of abstract discussions of ethics we include tightly focused Ethics Briefs that provide specific criteria for making difficult situations. In place of disconnected communication theories we base the book on concepts like meaning, shared meaning, and role-taking, and carry those concepts forward through subsequent chapters. We focus on presentations without excluding units on interviewing, interpersonal communication, and groups and teams. We do not simply repeat content from the basic public speaking course, but focus on presentations unique to business and professional settings including: technical communication, business proposals, sales presentations, risk communication, and crisis communication. We are pleased you have adopted our book and believe it will provide your students a unique, comprehensive learning experience, one that will prove its value whatever their career aspirations. The instructor’s manual is designed to assist your use of Business and Professional Communication: Plans, Process, and Performance. The manual is divided into three parts. The first, Syllabi, discusses several ways of organizing course materials. Section two, Demonstrations, Exercises, and Handouts, provides a variety of instructional materials for classroom use. Finally, section three, Test Bank, includes multiple choice and essay questions for use in examinations. We hope you find these materials useful.
Syllabi The four major sections in Business and Professional Communication: Plans, Process, and Performance can be ordered in a variety of ways. The book’s sequence of chapters and units (introductory chapter, Dyadic and Group Communication, Creating a Professional Presentation, and Types of Business and Professional Presentations) is designed for students with little or no background in public speaking or general communication. This order can be modified by interspersing the chapters in the dyadic and group unit between students’ technical, proposal, sales, risk, or crisis presentations, giving the course more overall variety. You will see this arrangement reflected in Syllabus I below. For students with a previous course in public speaking, we still recommend opening the class with Chapter 1 and also interspersing the dyadic and group chapters around the major speaking assignments. The more experienced students, however, may benefit by giving a proposal presentation for their first speaking assignment, since this is very similar to the persuasive speeches conducted at the end of most public speaking courses. At Idaho State University, we start with the proposal presentation and teach it, in part, as a review of the last speaking assignment in the basic course. We then cover material on interviewing, technical communication, and the crisis briefing. You can see this arrangement reflected in Syllabus II below. Despite the obvious need for flexibility, there are some foundational units and chapters that should precede other units. Instructors should think twice before taking these units out of order. 1 .
Because Chapter 1 defines basic concepts and lays the theoretical foundation for the entire book, it should be read first. Because the chapters under Creating a Professional Presentation include vital information on researching, structuring, designing, and rehearsing presentations these should be read prior to chapters in the last unit on Types of Business and Professional Presentations. Finally, although some instructors may choose not to assign a proposal presentation, students should still read the material in Chapter 10 because of its importance to later material in the chapters on sales and crisis communication. Aside from these constraints, chapters and assignments may be ordered in a variety of ways according to the pedagogical goals of the individual instructor. Two syllabi are included below each of which organizes the material in a different way. While the first syllabus is designed for students with no background in public speaking or communication, the second rearranges material for students with more experience. Whereas the first syllabus includes a sales presentation, the second drops that assignment in favor of interviewing. Of course, the inclusion or exclusion of modules and their eventual order depends on the nature of the students, faculty expertise, and constraints imposed by the instructor’s department and/or college.
Syllabus I Required Text DiSanza, J. R., and Legge, N. J. (2003). Business and Professional Communication: Plans, Process, and Performance. Boston: Allyn and Bacon. Goals This course trains students to recognize, understand, and perform communication in settings common to business and the professions. Instruction includes interpersonal communication, small group communication, interviewing, technical communication, proposal presentations, sales presentations, and crisis communication. Policies Attendance: Students are expected to attend class on a regular and timely basis. Low attendance tends to result in lower grades. Plagiarism: The Random House Dictionary defines plagiarism as the "appropriation or imitation of the language, ideas, and thoughts of another author, and representation of them as one's original work." The penalty for plagiarism is a failing grade for the course. The work you do and present in this class should be your own, accurately giving credit to your sources. Grading: All assignments must be completed to receive a passing grade in this class. Technical Presentation Proposal Presentation Sales Presentation Crisis Briefing Midterm Exam Final Exam
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