Type:
Solution Manual and Test Bank
Business & Professional Resource: Communication Principles and Skills for Leadership Edition:
2nd Edition
Author(s):
Steven A. Beebe Timothy P. Mottet
Instructor's Manual and Test Bank for
Beebe and Mottet
Business and Professional Communication: Principles and Skills for Leadership
Prepared by
Valerie Manno Giroux, Ph.D. University of Miami
John T. Soltau, M.A. Texas State University
TABLE OF CONTENTS PREFACE................................................................................................................................ v SAMPLE COURSE SYLLABUS ..........................................................................................vii SAMPLE CLASS SCHEDULE .......................................................................................... xi CHAPTER RESOURCES Chapter One Communicating and Leading at Work ............................................................... 1 Experiential Activity ............................................................................................................. 5 Chapter Two Being Aware of Self and Others ....................................................................... 7 Experiential Activity ........................................................................................................... 11 Chapter Three Using Verbal and Nonverbal Messages ........................................................ 12 Experiential Activity ........................................................................................................... 16 Chapter Four Listening and Responding ............................................................................. 17 Experiential Activity ........................................................................................................... 20 Chapter Five Adapting to Differences ................................................................................. 21 Experiential Activity ........................................................................................................... 24 Chapter Six Relating to Others at Work .............................................................................. 25 Experiential Activity ........................................................................................................... 29 Chapter Seven Interviewing Principles and Skills ................................................................ 30 Experiential Activity ........................................................................................................... 34 Chapter Eight Interview Types .......................................................................................... 35 Experiential Activity ........................................................................................................... 39 Chapter Nine Collaborating in Teams ................................................................................. 40 Experiential Activity ........................................................................................................... 45 Chapter Ten Enhancing Team Meetings ............................................................................. 46 Experiential Activity ........................................................................................................... 50 Chapter Eleven Developing Your Professional Presentation ................................................. 51 Experiential Activity ........................................................................................................... 55 Chapter Twelve Delivering Professional Presentations ......................................................... 57 Experiential Activity ........................................................................................................... 62 Chapter Thirteen Achieving Your Presentation Goals: Informing, Persuading, and Relating . 63 Experiential Activity ........................................................................................................... 67
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Chapter Fourteen Writing for Business .............................................................................. 69 Experiential Activity ........................................................................................................... 72 Motivated Sequence Worksheet ........................................................................................... 73 Appendix Managing Time: Managing Communication ......................................................... 74 Experiential Activity ........................................................................................................... 77 TEST BANK Chapter One Communicating and Leading at Work ............................................................. 78 Chapter Two Being Aware of Self and Others ..................................................................... 91 Chapter Three Using Verbal and Nonverbal Messages ...................................................... 105 Chapter Four Listening and Responding ........................................................................... 117 Chapter Five Adapting to Differences ............................................................................... 131 Chapter Six Relating to Others at Work ............................................................................ 145 Chapter Seven Interviewing Principles and Skills .............................................................. 159 Chapter Eight Interview Types ........................................................................................ 173 Chapter Nine Collaborating in Teams ............................................................................... 187 Chapter Ten Enhancing Team Meetings ........................................................................... 200 Chapter Eleven Developing Your Professional Presentation ............................................... 214 Chapter Twelve Delivering Professional Presentations ....................................................... 230 Chapter Thirteen Achieving Your Presentation Goals: Informing, Persuading, and Relating ................................................................................................... 243 Chapter Fourteen Writing for Business ............................................................................ 257 Appendix Managing Time: Managing Communication ....................................................... 270
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Preface Steve Beebe and Tim Mottet’s Business And Professional Communication: Principles And Skills For Leadership is like a breath of fresh air in the form of a business textbook. The authors revive and realign theories and practices in the twenty-first century world of business through a set of five principles: First, Be mindful of others when communicating; Second, Use verbal communication effectively; Third, Be aware and carefully interpret nonverbal communication; Fourth, Listen and respond thoughtfully and empathetically to others; and Fifth, Adapt message to others in order to enhance understanding. These principles, which are essential to leadership, are reiterated throughout the text. The instructor can choose to follow the text consecutively, chapter by chapter, or use it to give theoretical support to practical, hands-on experiences that will benefit the students as they enter the workforce. I design my class more from a practical perspective. A memorandum is written after the syllabus is distributed. In this memo the students communicate their goals, desires, and expectations of the class. This also gives the instructor an immediate writing sample. Chapter Fourteen “Writing for Business” covers the essential information regarding format and writing style for the memo assignment, as well as subsequent writing projects. After a formal oral introduction of themselves, students choose groups of four or five, in which to work for two projects during the semester, interviews and an informative symposium. The resume and cover letters are written at the beginning of the semester which is in preparation for the interviews that follow. By the groups sharing their resumes, they get to know one another and help create effective resumes that will be useful for the job search experience. The interview project also helps students understand the format of a well planned interview, typical questions that are asked, and responses to these questions that are clear, concise and thoughtful. Interpersonal communication is studied by exploring one’s own styles through measures that are included in Chapter Five, “Adapting to Differences.” These measures include their willingness to communicate by filling out the WTC measure; their communication apprehensions as measured by their Personal Report of Communication Apprehension (PRCA-24) score; and their measure of argumentativeness (ARG). Communicating with other cultures, genders, and personalities in an empathetic manner is an important skill in the world of business, specifically from a leadership perspective. Conflict management and negotiation strategies are also pertinent issues. Chapter Six “Relating to Others at Work” explains the different conflict styles and how to resolve conflict so that it improves the workplace climate. Not only is the student encouraged to explore his or her own conflict style but also learn to adapt the conflict style that is most suitable to the situation. After the midterm examination, the course focuses on team work and public presentation as the groups prepare for the informative symposium on a current business-related topic. The following chapters help prepare the students prepare for professional presentations from organization to delivery: • Chapter Eleven "Developing Your Professional Presentation” • Chapter Twelve “Delivering Professional Presentations” • Chapter Thirteen Achieving Your Presentation Goad: Informing, Persuading and Relating”
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