TaxiPoint September 2024 Edition 65

WWW.TAXI-POINT.CO.UK OVER 5 MILLION MAGAZINE READS AND COUNTING...

1 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

THE UK’S #1 TAXI NEWS SOURCE

Edition 65 | SEPTEMBER 2024

DRIVERS OR PASSENGERS

DRIVER SNAPSHOT FOR 2024 ACSS Q&A: CCTV DRIVER FEARS COVERED PLUS… MISINFORMATION AND RECRUITMENT, INNOVATIVE CROSS BORDER PROPOSAL, AND UK NEWS ROUND-UP

IMAGE CREDIT: DALL.E (AI GENERATED)

WHO HOLDS THE KEY TO APP SUCCESS?

2 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

FROM THE EDITOR PERRY RICHARDSON

TaxiPoint Chief Editor: Perry Richardson TaxiPoint Publishing & Advertising Manager:

AUTUMN PROMISE

Lindsey Richardson Visit us online at: www.taxi-point.co.uk Write to us at: contact@taxi-point.co.uk Advertising enquiries at: advertising@taxi-point.co.uk The publishers reserve the right to refuse, withdraw, amend or otherwise deal with all advertisements without explanation. All advertisers must comply with the British Code of Advertising practice.

The views expressed in this publication are not necessarily those of the publishers.

All written and image rights are reserved by the author as displayed.

Reproduction in whole or in part without prior permission from the publisher is strictly prohibited.

Copyright brand TaxiPoint 2024.

Creative Common image licences displayed where applicable.

may bring clearer indications on whether these proposals will gain traction.

Hello and welcome to the latest edition of TaxiPoint Magazine.

In this month’s issue, we examine misinformation in the trade and how it affects recruitment. The As the school gates swing open and children return to classrooms, growing calls for mandatory CCTV in vehicles are also explored, as the taxi industry anticipates the the trade looks for ways to return of steady work. The improve safety and accountability. autumn months often bring a surge in demand, and with it, With these and many more hopes for a fruitful period of important topics on the horizon, business. the September 2024 edition It’s not just the students making a provides valuable insights for those in the trade. comeback. Politicians, too, are resuming their duties after the Be lucky, summer break, and for the taxi trade, this means a renewed focus on long-awaited reforms. Before the recess, there were whispers of changes to taxi and private hire regulations, particularly around TaxiPoint Editor and Founder cross-border rules and national standards. The next few months

3 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

4 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

THE IMPACT OF MISINFORMATION ON TAXI DRIVER RECRUITMENT

IMAGE CREDIT: DALL.E (AI GENERATED)

APPLICANTS WANT TO HEAR FROM THOSE PEOPLE THAT ARE THRIVING, NOT SURVIVING

M

isinformation from those within the taxi trade has increasingly become a formidable challenge when it comes to recruitment in the taxi driver industry. In an era where social media dominates public opinion, the portrayal of the profession has been significantly skewed, leading to potential recruits forming distorted views about what it means to be a taxi driver.

misconceptions from those that continue to work and enjoy the fruits of labour from within.

traffic and the perceived lack of job satisfaction - the true earning potential and job satisfaction that many drivers experience is obscured.

The role of a taxi driver is one that, like all jobs, comes with its own set of challenges and The Role of Social rewards. However, the narrative Media in Shaping circulating on social media Perceptions platforms often overly highlights the negatives while downplaying Social media has undeniably the financial benefits. This skewed transformed how we communicate and share portrayal does a disservice to information, but it has also both the industry and to those become a double-edged sword, This has had an impact on the who might otherwise consider particularly in niche industries like recruitment of drivers, with many joining it. By focusing taxi driving. In various online taxi deterred from pursuing a career disproportionately on the driver groups, discussions can in the trade due to downsides - operating costs,

5 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

easily spiral into echo chambers where negative experiences are amplified, and positive ones are often overshadowed or ignored.

Taxi drivers who could be classed as ‘dinosaurs’ of the trade who are unwilling or unable to adapt to modern day taxi driving are more vocal than those enjoying what the job has to offer. A controversial message is also likely to bring in more comments and user reactions, which in turn sparks algorithms and provides more reach to that of more truthful and accepted opinion.

While these groups can provide valuable support and community for existing drivers, they can also inadvertently serve as a barrier to recruitment by painting an overly bleak picture of the profession.

Potential recruits, especially those unfamiliar with the industry, researching the viability of the sector will undoubtedly stumble upon these discussions and form their opinions based solely on misinformation being discussed by a tiny minority of the trade. The reality, however, is more nuanced.

Taxi driving, like any profession, has its challenges, but it also offers a range of benefits that are often overlooked in these online conversations.

Is There a Need for Verified Information and Ambassadors?

business, could provide insights into the realities of the job, including potential earnings, the flexibility that comes with being your own boss, and the satisfaction that comes from serving the community. They could also address common concerns Addressing this issue requires about the job, offering practical advice on how to a concerted effort from navigate the challenges that within the industry. Now, come with the territory like more than ever, there is a heavy traffic and speeding clear need for verified, cameras. reliable information that presents a balanced view of Furthermore, industry the profession. The stakeholders could take a introduction of industry more active role in ambassadors could play a key disseminating accurate role in this. These information. This could ambassadors would be involve sharing content that experienced and nonhighlights the success stories controversial drivers who can within the industry, offering a speak authoritatively about more balanced perspective both the challenges and the that includes the rewards benefits of the job. They provided by the job if you run would serve as trusted your business successfully. By sources of information for showcasing the experiences those considering a career in of those who have built taxi driving, helping to successful careers in the counteract the industry, the narrative around misinformation prevalent on taxi driving could begin to social media. shift, rather than listening to These ambassadors, who are able to run a successful taxi

those who were unable to thrive.

6 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

7 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

8 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

Q&A

WWW.TAXI-POINT.CO.UK

SHOULD TAXI DRIVERS FEAR CCTV IN THEIR VEHICLES?

DIVANSHU SARAF ACSS MARKETING EXECUTIVE

C

CTV is becoming increasingly prevalent in the taxi industry for several reasons. These range from helping to deter and record incidents such as assaults, to them simply becoming a mandatory licensing requirement.

We caught up with specialists on the topic at ACSS, a UK-based company specialising in safety and security solutions for commercial vehicle fleets such as taxis, to learn more.

guidance on data handling & multiple protective functions that control, including ICO registration directly impact their job security. process.

Firstly, it provides a clear, unbiased record of events inside “We also provide on-going the vehicle, which can be technical support for either invaluable in resolving disputes. operating, maintaining or For those in the industry repairing the system. All For instance, if a passenger makes a false accusation against a that haven’t come across recordings are encrypted to driver—whether it’s about ACSS yet, what service do AES256 standard, the highest overcharging, rudeness, or you prove to the taxi encryption level commercially available, as recommended by the inappropriate behaviour—the industry? recorded footage can provide ICO, and now required by “ACSS can offer the UK taxi concrete evidence to refute the industry several key components Transport for London (TfL).” claim. This not only helps in around CCTV. This includes advice How can internal CCTV maintaining the driver's on the best and most costreputation but also protects them protect a taxi driver’s effective system meeting driver’s from unjust disciplinary actions, job? specific needs, assurance that any potentially saving their job.

“Internal CCTV can be a crucial ACSS system will meet the local safeguard for taxi drivers, serving Authority’s requirements, and

9 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

“Moreover, internal CCTV can deter passengers from engaging in aggressive or inappropriate behaviour, knowing that their actions are being recorded. This preventive measure creates a safer working environment, reducing the likelihood of incidents that could lead to a driver being unfairly penalised or even dismissed. In cases where incidents do occur, the footage can also be used to assist law enforcement, further protecting the driver from legal liabilities.”

WWW.TAXI-POINT.CO.UK

effectively mitigated. The key to understanding this lies in how the data is managed and protected.

The recordings are stored directly in the vehicle, specifically in a Mobile Digital Video Recorder (MDVR) placed in the boot of the vehicle.

to physically access the MDVR, they wouldn’t be able to view the recordings without the appropriate decryption key. The key is an additional layer of security that further ensures that the data remains private and under the control of the cabbie.”

“This setup offers a couple of Can you see more local significant advantages. First, authorities making CCTV because the data is stored locally mandatory in the years within the vehicle, the cabbie ahead? retains control over it. There’s no “Absolutely. Concerns about third-party cloud storage where either Privacy Laws or the the footage could potentially be A cabbie’s biggest worry accessed or misused by others. perceived burden of becoming the data controller, have led some This local storage setup ensures around CCTV is usually local Authorities not to make that the cabbie knows exactly around data ownership.

CCTV mandatory in Taxis. Many where the data is and who has Should they be are now realising, however, that access to it. Moreover, the concerned and how does recordings are protected by these concerns can be relatively it work? easily managed as the experience AES256 encryption, the most of early adopters demonstrate “Data ownership is indeed a valid secure encryption standard concern for cabbies, but with the commercially available today. This and that the benefits far outweigh right setup, these worries can be means that even if someone were any risks or burden.”

10 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

T

WWW.TAXI-POINT.CO.UK

he taxi and private hire industry The average age of a taxi or private hire driver continues to be a profession marked in 2024 was 48 years, a figure that aligns by experience, independence, and a closely with previous years. This statistic striking gender imbalance, according highlights the experience-driven nature of the to the latest government data from 2024. profession, where seasoned drivers often While the core demographics of the industry continue working well into their later years. remain consistent, subtle shifts in age and However, the age profile has subtly shifted ethnicity highlight how this traditional sector is over the last decade. There has been a slight slowly evolving. decrease in the proportion of younger drivers, with only 22% of the workforce under 40 in A Male-Dominated Profession 2024. In contrast, those aged 60 or over now One of the most enduring characteristics of make up 18% of drivers, indicating that the the taxi and private hire industry is its industry may be aging, with fewer younger overwhelming male majority. In 2024, 93.6% entrants replacing those who retire or leave of drivers were male, a statistic that has the profession. remained steadfast for over a decade. This A Diverse Workforce gender disparity has consistently hovered above 90%, reflecting a profession where men While the gender and age dynamics remain have long dominated the landscape. While relatively stable, the ethnic composition of taxi efforts to diversify the workforce have been and private hire drivers has seen more discussed, the numbers suggest that the noticeable changes. In 2024, the two largest industry remains firmly in the hands of men, ethnic groups were Asian or Asian British, with little change on the horizon. comprising 42.1% of the workforce, and White, making up 41.5%. This is a significant Age: A Marker of Experience shift from 2010 when 63% of drivers were

IMAGE CREDIT: DALL.E (AI GENERATED)

11 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

White, and only 29% identified as Asian or stability and access to benefits traditionally Asian British. This change reflects broader associated with full-time employment. demographic trends in the UK and points to the Part-Time Work on the Decline growing presence and influence of minority While the overall number of drivers has ethnic groups within the industry. remained robust, the proportion of part-time The Rise of Self-Employment drivers appears to be on the decline. In 2024, Another defining characteristic of the taxi and 17.2% of drivers were working part-time, a private hire industry is the high level of selfslight decrease compared to previous years. employment. In 2024, a staggering 89.1% of This could indicate a shift towards more fulldrivers were self-employed, a figure that has time work within the industry, possibly driven risen steadily from 76% in 2010. This trend by the increasing costs associated with vehicle underscores the independent nature of the maintenance, insurance, and licensing. For profession, where many drivers prefer the many drivers, the financial pressures of the job flexibility and autonomy that comes with being may make part-time work less viable, pushing their own boss. However, this rise in selfthem towards full-time commitments to sustain employment comes with its own set of their livelihoods. challenges, particularly in terms of financial IMAGE CREDIT: DALL.E (AI GENERATED)

12 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

BORDER

COULD LICHFIELD'S INNOVATIVE OUT-OF-AREA PRIVATE HIRE DRIVER PROPOSAL BE A BLUEPRINT FOR NATIONWIDE REFORM?

L

ichfield District Council has introduced a proposal that could potentially reshape the way private hire vehicle (PHV) services operate across local authority boundaries… will other authorities follow?

Traditionally, taxi and private hire vehicle (PHV) drivers were expected to operate primarily within the area where they were licensed. However, the rise of app-based booking platforms and the advent of new technology have blurred these boundaries.

The council's proposed policy, which would require Drivers can now easily accept bookings from operators to inform passengers when their driver is outside their licensed area, often working in licensed by another authority, aims to bring greater locations where they may be unfamiliar with local transparency to the increasingly complex landscape regulations and road conditions. of cross-border taxi and private hire services.

The practice of cross-border hiring has led to a number of challenges for local authorities. Licensing The proposal is straightforward but significant. It authorities have found it increasingly difficult to mandates that bookings allocated to vehicles licensed by a different authority must be recorded enforce their own rules and standards when drivers from other areas operate within their jurisdiction. in a separate register. Furthermore, operators are required to notify passengers clearly if their driver This has raised concerns about public safety, as local councils have no control over the licensing and vehicle are not licensed by Lichfield District Council. The notification must include a specific statement that the council has no authority to take licensing action against the driver or vehicle in the event of a complaint, directing customers instead to the authority that issued the licence.

This proposal comes at a time when the issue of cross-border hire has become a major point of contention within the taxi industry.

IMAGE CREDIT: DALL.E (AI GENERATED)

13 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

process of out-of-area drivers and vehicles, which may have different standards of scrutiny.

Lichfield District Council's proposal attempts to address these concerns by enhancing transparency and ensuring that passengers are fully informed Critics of cross-border hiring argue that it undermines the integrity of local licensing systems. about the licensing status of their drivers. By They point out that drivers who operate in multiple making it clear to passengers when a driver is licensed elsewhere, the council hopes to empower jurisdictions might choose to be licensed in areas with less stringent requirements, leading to a "race consumers to make informed decisions and direct complaints to the appropriate authority if issues to the bottom" in terms of safety and quality. This situation has created frustration among drivers and arise. operators who adhere to stricter local regulations, The question now is whether this approach could as they find themselves competing with those who become the standard across the UK. If widely may have been licensed under more lenient adopted, it could lead to a more consistent and conditions. transparent framework for managing cross-border taxi services, helping to resolve some of the current On the other side of the debate, proponents of controversies. cross-border hiring argue that it promotes competition and provides consumers with more However, for this approach to be truly effective, it choices. They might argue that the flexibility offered would require a concerted effort from ALL licensing by modern booking platforms benefits both drivers authorities. A patchwork of different policies across and passengers by allowing for more efficient the country could lead to further confusion and matching of supply and demand. undermine the very transparency the proposal seeks to promote.

14 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

WHEELCHAIR TAXI SHORTAGES: “DISABLED PEOPLE SHOULD BE ABLE TO TRAVEL EASILY, CONFIDENTLY, AND WITH DIGNITY” SAYS TRANSPORT MINISTER

T

IMAGE CREDITS: LEVC

he Transport Minister has stated that disabled people should expect to be able to travel ‘easily, confidently, and with dignity’, as a shortage of wheelchair accessible taxis is highlighted.

Sarah Green MP raised concerns about the lack of wheelchair accessible taxis and private hire vehicles (PHVs) in Buckinghamshire.

In response, Simon Lightwood MP, the Transport Minister, highlighted the Government’s commitment to ensuring that disabled people can However, the Minister noted that the Department travel with ease, dignity, and confidence. for Transport was unaware of any local loan or grant schemes to assist in the purchase of WAVs. Lightwood acknowledged the challenges The Government does offer an existing Plug-In wheelchair users face when trying to secure Taxi Grant (PiTG), which offers up to £6,000 suitable transport. He referred to best practice guidance, issued in November 2023, which advises towards the cost of an eligible WAV, though he local authorities to assess demand for wheelchair confirmed that the scheme is regularly reviewed to ensure value for money. accessible vehicles (WAVs) and work towards ensuring an adequate supply as part of a varied fleet that meets different passenger needs.

15 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

The discussion highlights ongoing concerns about accessible transport for wheelchair users, particularly outside major urban areas, where availability can be limited. Further action may be necessary to close the gap and ensure all passengers can access suitable services.

Simon Lightwood MP said: ”Disabled people should be able to travel easily, confidently, and with dignity.

“I know that in some areas it can be difficult for wheelchair users to obtain a suitable wheelchair accessible taxi or PHV when they need one. Best practice guidance, published in November 2023, recommends authorities assess the demand for wheelchair accessible vehicles (WAVs) and take steps to ensure that there are sufficient available, as part of a “mixed fleet” of vehicles suitable for a range of passenger needs.

WWW.TAXI-POINT.CO.UK

“The Department is not aware of whether there are any loan or grant schemes run by Local Authorities to encourage the purchase of WAVs. “The Government’s Plug-In Taxi Grant (PiTG) continues to provide up to £6,000 towards the cost of an eligible vehicle, which must be wheelchair accessible. We keep grants under the Scheme under review to ensure best value for the taxpayer.

“As of 1 April 2023, 67% of authorities, including Buckinghamshire Council required all or part of their taxi fleet to be wheelchair accessible. Whilst the most recent annual taxi and PHV statistics survey included a new question on the nature of authority policies on WAVs, the responses are yet to be analysed.”

16 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

DRIVER OR PASSENGERS:

WHO HOLDS THE KEY TO SUCCESS FOR APPS?

R

even a high volume of trips will work but ensuring that work is not likely keep drivers content. rewarding enough to prevent They may fulfil the demand but drivers from splitting their time at the expense of their earnings, and attention between which leads to dissatisfaction competing platforms. and, ultimately, attrition.

Operators must carefully

However, too much work offered at subpar rates presents a similar problem. Drivers are not just after volume; they seek quality in the fares they accept.

If fares are consistently low,

multiple apps simultaneously.

This means that securing driver loyalty isn’t just about providing

The key lies in offering a balance calibrate their offerings to of fare quality and quantity. If drivers while keeping fares ride prices are set too high, competitive for passengers. The passengers will turn to success of these platforms alternative services, eroding the hinges on getting this balance For these platforms, having too customer base. On the flip side, right. Too far in either direction, many drivers with insufficient if drivers feel they’re not being and the entire ecosystem could work can be detrimental. fairly compensated, they will falter.

Drivers, like any workforce, switch to other platforms that require a steady flow of work to might offer better maintain their livelihood. If this rates or more balance tips, leaving drivers with favourable too little to do, the appeal of conditions. staying on that platform An added diminishes rapidly. Retention challenge is the rates drop, and drivers may start flexibility of looking elsewhere. drivers to use

IMAGE CREDIT: DALL.E (AI GENERATED)

ide-hailing companies like Uber, Bolt, and FreeNow have long faced a crucial balancing act: attracting enough passengers while also ensuring they have a reliable and satisfied driver base. But which is more important, the number of passengers or the number of drivers?

17 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

18 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

UK NEWS

CROSS BORDER HIRE: DFT ‘AWARE’ OF TAXI AND PRIVATE HIRE CONCERNS AND ‘CONSIDERING WAYS TO SUPPORT LOCAL AUTHORITIES’

T

he Department for Transport (DfT) are ‘aware of the concerns’ around out-of-area working, and will be ‘considering ways to support local authorities with the issue’, Manchester Evening News was told.

private hire vehicles registered in Wolverhampton and other areas operate in Greater Manchester, leading to concerns about regulatory control and safety.

Critics argue that this cross-border hiring undermines local authorities' ability to manage and The ongoing debate surrounding enforce standards. It creates private hire vehicle (PHV) licensing disparities between regions, with has long taken centre stage, with some areas facing an influx of Labour pledging to crack down on drivers and vehicles over which ‘out of area’ working in the lead they have little oversight. This up to the elections . This practice situation can lead to issues around allows private hire drivers to public safety, driver vetting, and register their vehicles in one inconsistent service standards. licensing area but operate in In response to growing discontent, another, often far from where Andy Burnham, the Mayor of they were originally licensed.

Greater Manchester, announced a The issue has become particularly Labour commitment to ban this contentious in regions like Greater practice back in February 2024.

Manchester, where it is known as Speaking on BBC Radio the ‘Wolverhampton Problem’.

Manchester, Burnham highlighted Here, a significant number of his discussions with Labour’s

IMAGE CREDIT: CHRIS VINCE MP IMAGE CREDIT: UK PARLIAMENT (HTTPS://CREATIVECOMMONS.ORG/LICENSES/BY/3.0/)

19 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

shadow transport secretary, who confirmed the party’s intention to end ‘out of area’ working if they come into power.

Burnham said on BBC Radio Manchester: “Out of area working, the ‘Wolverhampton Problem’. I was in Westminster yesterday, discussing HS2 with the government, but I was also with the shadow transport secretary.

“I got a firm commitment from the shadow transport secretary that out of area working will be stopped under a Labour government.”

The Department for Transport (DfT) recently acknowledged the concerns surrounding PHV licensing. A spokesperson indicated that the DfT is considering ways to support local authorities in addressing the challenges posed by cross-border hiring.

A Department for Transport (DfT) spokesperson told Manchester Evening News: “We are aware of the concerns around private hire vehicle licensing, including out-of-area working, and will be considering ways to support local authorities with the issue.”

WWW.TAXI-POINT.CO.UK

20 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

FREENOW URGES BALANCE AFTER GREEN LIGHT GIVEN TO LOCAL AUTHORITIES TO ROLLOUT NEW 20MPH ZONES

T

axi and mobility app firm FREENOW has called for a more balanced approach around new Low Traffic Neighbourhoods (LTNs) and 20 mph zones after Transport Secretary Louise Haigh reaffirmed her stance that such decisions should be made by local communities.

Transport Secretary Haigh has assured that local authorities will receive her full support in implementing such schemes. However, the debate continues over how to best integrate these measures while addressing the practical challenges faced by drivers and ensuring that all road users benefit from safer streets.

This policy has sparked diverse reactions, particularly from those working in the transport sector.

Pooke said: “While we always welcome regulations that aim to make our streets safer and more accessible, it is also important that policies

Sam Pooke, Senior Public Affairs Manager at FREENOW UK, welcomed efforts to improve road safety but emphasises the need for policies that take into account the needs of all road users, including taxi drivers. According to a recent survey conducted by FREENOW, a significant portion of Black Cab drivers are finding new road schemes, including Low Traffic Neighbourhoods (LTNs) and 20mph speed restrictions, challenging.

The survey revealed that 33% of drivers identify LTNs as the biggest hurdle in providing efficient service, while 31% cite 20mph zones as a major concern. More strikingly, 95% of drivers reported difficulties in picking up and dropping off passengers due to LTNs, which they believe has negatively impacted service quality and efficiency.

like Low Traffic Neighbourhoods (LTNs) and 20mph speed zones also considers everyone who uses our roads."

Pooke added: “At FREENOW, we are committed to supporting our drivers and delivering the best possible experience to our customers. We believe this needs a balanced approach between policy makers and those who are working on the front line – like taxi drivers. Better collaboration will FREENOW stresses the importance of ensure changes such as these can benefit collaboration between policymakers and those on everyone and avoid the unintended consequences the front line, such as taxi drivers. like increased traffic, longer journeys and higher pollution.”

21 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

22 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

WILL OTHER PRIVATE HIRE VEHICLE LICENSING AUTHORITIES FOLLOW WOLVERHAMPTON'S LEAD IN REMOVING OPERATOR SIGNAGE?

C

ity of Wolverhampton Council are the latest licensing authority in the private hire vehicle (PHV) industry to ban operator signage on PHVs.

This move is said to align with government guidelines aimed at curbing the rise of fake taxis and enhancing passenger safety. But as Wolverhampton takes this bold step, questions arise about whether other licensing authorities

will now adopt similar measures to stay competitive in the licensing market.

As of 1 August, Wolverhampton PHV drivers will be prohibited from displaying livery signage on their vehicles. The change comes after a threemonth consultation period with industry stakeholders, during which 93% of over 2,250 respondents expressed support for the new rule.

The overwhelming backing suggests that the trade sees clear benefits in the change, including reduced vehicle vandalism and less confusion between legitimate PHVs and taxis.

IMAGE CREDIT: DALL.E (AI GENERATED)

23 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

The council’s initiative primarily seeks to prevent Wolverhampton’s decision could make it a more unlicensed drivers from masquerading as attractive option for PHV drivers, as the absence legitimate PHV operators by creating fake signage. of branding may reduce the likelihood of their Nationally, there have been troubling reports of vehicles being targeted for vandalism. However, it individuals using imitation signage to illegally ply may also pose challenges for enforcement officers for hire, sometimes leading to dangerous tasked with identifying and regulating PHVs, encounters for unsuspecting passengers. By potentially making vehicles harder to spot. removing external operator branding, The move raises an important question: will other Wolverhampton aims to make it easier for licensing authorities follow Wolverhampton’s passengers to verify their bookings through lead? The adoption of licence plates and direct communication with similar measures could operators. see a nationwide shift While this step aims to enhance security, it also brings potential implications for the broader PHV landscape. Wolverhampton is the second largest PHV licensing authority in the UK, trailing only Transport for London (TfL), which has long maintained a ban on operator signage.

in how PHVs are regulated, but the impact on enforcement and the broader trade remains to be seen.

24 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

YORK TAXI DRIVERS MAKE POSITIVE PROGRESS WITH LNER TO RESOLVE UBER DROP-OFF AND COMMUNICATION CONCERNS IMAGE CREDIT: YCTA

Y

ork Station Permit Holder Alliance and other taxi trade representatives have reached an important agreement with London North Eastern Railway (LNER) following a pivotal meeting aimed at resolving off after LNER agreed to meet a mounting tensions. key demand from the taxi drivers.

Key figures from LNER, CMAC, and The dispute had stemmed from concerns over perceived unfair York Taxi Licensing joined competition from Uber and other members of the York taxi private hire vehicles, alongside community to discuss pressing concerns. The meeting, attended frustrations over the removal of live stream TV screens and the

by Steph Walker from LNER and lack of marshals at the feeder Stephen Murray from CMAC, rank. focused on the challenges

Tearoom Square loading bay or the Drop-Off point inside Portico next to taxi rank.

“We will continue our discussions and meetings with LNER and other authorities for the betterment of taxi trade and public safety.”

Arfan Asif, a taxi driver and representative for the York Station permit holders, echoed this currently faced by permit holders Arshad Mahmoo, York City Taxi sentiment, thanking all at York Station.

Association Chairman and participants for their commitment member of the York Station One significant outcome from the to finding a resolution. He Permit Holder Alliance, expressed meeting is the decision to closely highlighted the importance of satisfaction with the meeting's monitor the Tearoom Square and continued collaboration with outcome, confirming that LNER Portico areas for parking LNER, stating that regular updates will begin issuing parking tickets to violations. LNER has committed to and meetings would be crucial for unauthorised vehicles waiting in issuing fines to enforce proper use ensuring smooth operations and restricted areas.

He emphasised of these spaces, which should help meeting the needs of the station’s the commitment to ongoing ease traffic flow and ensure that permit holders. discussions with LNER and other designated areas are used authorities for the betterment of correctly. the taxi trade and public safety.

This development follows the suspension of the planned strike, Mr Arshad said: “LNER will be which had been set for 22 August implementing measures to issue parking tickets to Uber or other to coincide with York Races’ Ladies' Day. The strike was called private hire vehicles waiting at

IMAGE CREDIT: ARFAN ASIF

25 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

WHY ARE TAXI TARIFFS DIFFERENT ACROSS REGIONS AND WHY ISN’T THERE A NATIONAL TARIFF?

A

nyone who’s travelled across different high volume of business. In quieter, less populated parts of the UK may have noticed that taxi areas, taxis are in lower demand, and tariffs maybe fares fluctuate considerably depending on higher per fare to make up for the fact that there the region. Whether you’re hailing a black are have fewer journeys. cab in London or flagging down a taxi in a smaller This balancing act between supply and demand town, the cost per mile can differ substantially. means that a national tariff would be impractical. A The reasons behind these differences are largely rooted in local economic conditions, regulations, and practicalities that make a national, standardised tariff unfeasible.

standardised rate would likely undercharge in highcost regions, driving taxi companies out of business or pushing drivers to leave the profession. On the other hand, it could overcharge in areas with lower operating costs, making taxis unaffordable for many passengers in those regions.

Taxi tariffs are set by local councils or other relevant regulatory bodies, who take into account the specific circumstances of their area. Factors like By allowing local authorities to set taxi tariffs, there fuel prices, vehicle maintenance, insurance, and is a degree of flexibility that can accommodate the cost of living all play significant roles in shaping regional variations. Councils can adjust fares based these fares. on local circumstances, whether that’s an increase in fuel prices or changes in demand. For instance, a In large cities like London, where drivers face rise in the cost of living in a specific region could congested roads and high operating costs, fares tend to be higher. This is not just to compensate for lead to an increase in taxi fares, but only in that the longer journey times due to traffic, but also to area, thus preventing unnecessary fare hikes elsewhere. cover the high vehicle costs and a higher cost of living. Taxi drivers in other cities also need to deal with costs that limit vehicles to wheelchair accessible or be compliant with stricter emissions standards. In rural areas, meanwhile, there may be fewer passengers but longer journeys, which demands a different fare structure to make the service viable.

Beyond operational costs, regional differences in demand also affect taxi pricing. In high-demand areas such as major cities or tourist destinations, there’s a steady stream of passengers. This means lower fares per journey while still maintaining a

While the idea of a uniform national taxi tariff might seem fairer or simpler on the surface, it overlooks the complexities of the industry. Regional differences in costs, demand, and even local regulations make a one-size-fits-all approach unworkable. Allowing local authorities to set tariffs based on their unique conditions ensures that fares remain fair and taxis remain accessible across the country, while also ensuring that drivers can earn a fair living wage for the area.

26 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

LONDON NEWS

DECLINE IN LONDON TAXI DRIVER NUMBERS HITS BLACK CAB MANUFACTURER LEVC AMID MARKET CHALLENGES

L

ondon EV Company (LEVC) revealed declining taxi driver numbers in London are having a negative impact on the black cab manufacturer.

In papers filed with Companies House, market analysis shows a steady reduction in drivers within LEVC's central London stronghold. The factors driving this decline include the ongoing pressure of inflation on drivers, high interest rates dissuading many from refinancing, and a decreasing number of new drivers completing the rigorous Knowledge of LEVC's commercial strategy was said to have London. remained focused on the growing demand for Despite these challenges in the capital, there are environmentally friendly transport, driven by positive signs outside London. The regional UK government policies aimed at reducing emissions. market remains stable, with Scotland seeing Although demand for the TX model remained particularly strong uptake, thanks to Energy Saving robust, the company responded to the decline in VN Trust grants offering 0% financing options for taxi sales by enhancing financing options for fleet drivers. customers and adjusting warranty pricing and In 2023, LEVC saw a dip in total sales to 2,024 units, discount structures. marking a 14% decline compared to the previous In terms of financial health, LEVC made strategic year. This reduction was primarily linked to a drop in moves to bolster its position. Two major capital VN model sales. However, there was a silver lining injections from Natixis SA and Geely UK Limited with UK sales of the TX model reaching their highest strengthened its financial footing. A further £100 levels since 2019. The rise in TX sales is attributed to million recapitalisation is planned for 2024, aimed at diversifying into new markets, including patient addressing declining net worth and improving transfers, school transport for children with mobility liquidity. needs, and tourist mobility services.

27 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

CROSS-BORDER CHECKS: TFL CONDUCTS COMPLIANCE CHECKS AT GATWICK AIRPORT TO ENSURE SAFETY BEYOND LONDON Transport for London (TfL) conducted out-of-area compliance checks at Gatwick Airport to ensure safety beyond London.

WWW.TAXI-POINT.CO.UK

The inspection uncovered six instances of vehicle defects. Notable issues included two vehicles with tyre wear below the legal limit, two without the mandatory ‘No Smoking’ signage, and two fitted with unapproved CCTV systems.

Though Gatwick Airport lies outside London, TfL has a mandate to ensure that any vehicles licensed under its authority adhere to strict safety and regulatory standards, even when operating beyond the city’s boundaries.

On 29 July, TfL executed a ’Compliance Reassurance Patrol’ at Gatwick Airport. The operation aimed to assess the compliance of taxi and private hire vehicles (PHVs) with safety regulations.

According to a Freedom of Information (FOI) request, five TfL officers inspected a total of 32 vehicles and checked the credentials of an equal number of drivers during the patrol.

REPORTED FIGURES: A CLOSER LOOK AT TFL TAXI AND PRIVATE HIRE VEHICLE CHECKS CONDUCTED AT LONDON’S PADDINGTON Recent data released by Transport for London (TfL) sheds light on compliance issues among taxi and private hire drivers at Paddington Station over the past three years.

reveal that 102 taxi drivers were reported for various infractions, with the most common being failure to wear badges, failure to produce bills, smoking inside the vehicle, and issues related to hire and reward insurance. Additionally, unattended taxis on the rank also contributed to the number of issues found.

Private hire drivers fared worse, with 541 reported cases of non-compliance. Common issues included failure to wear badges, problems with hire and reward insurance, smoking in the vehicle, and defaced licence discs.

When it comes to vehicle compliance, 213 taxi vehicles were flagged, predominantly due to issues like lack of MOT, tyre problems, and bodywork According to the figures, 643 drivers and 559 issues, including improper signage. Private hire vehicles were reported as non-compliant during this vehicles again showed a higher rate of nonperiod. compliance, with 346 vehicles reported for similar TfL's compliance operations at Paddington Station issues. focus on a range of regulatory checks. The figures

28 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

BUSINESS NEWS

WWW.TAXI-POINT.CO.UK

TAKE ME GROUP EXPANDS REACH WITH GM TRAVEL PRIVATE HIRE ACQUISITION IMAGE CREDIT: TAKE ME GROUP

FREENOW SET TO TAKE ACTION ON HOTELS WITH HIGH CANCELLATION RATES TO PROTECT TAXI DRIVERS

Take Me Group Limited has announced their expansion in the North West following the acquisition of GM Travel, a Northwich-based private hire firm.

The deal brings an additional 50 vehicles into the Take Me fleet, enhancing the group's ability to serve customers in the region.

David Hunter, CEO of Take Me Group, expressed his enthusiasm for the partnership, highlighting the strong reputation GM Travel has built under the leadership of Mustafa Ghulam.

FREENOW, a leading taxi app, is taking decisive steps to address the issue of high cancellation rates by hotels. The company has announced plans to collaborate closely with hotels to reduce these This behaviour then leads to a so-called "circle of cancellations, a move aimed at improving the rejection" where drivers are then forced to decline overall experience for drivers using the app. new future jobs from the same venue after being stood up by hotels without any cancellation fees The problem of frequent cancellations by hotels has been a growing concern, negatively impacting paid. This cycle of frustration damages the trust drivers and their livelihoods. When a hotel cancels between all parties involved and erodes the a booking, drivers often find themselves left in the reliability of the service as passengers are then left lurch, with wasted time and fuel costs. This creates stranded. a ripple effect, frustrating not just drivers, but also passengers and venues when future legitimate requests are ignored.

FREENOW has made it clear that hotels failing to address their cancellation rates may face removal from the app. This measure is intended to ensure In ongoing commentary highlighted by TaxiPoint, it that drivers are not repeatedly subjected to the was revealed that cancellations often occur due to financial and operational setbacks caused by a lack of consideration by hotel staff to ensure the unfulfilled bookings. passenger gets into the correct vehicle ordered or By tightening the reins on cancellations, FREENOW multiple vehicles are ordered to make sure at least aims to create a more stable and reliable service one taxi arrives. for drivers, passengers, and hotel partners alike.

29 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

30 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

UBER SLAPPED WITH £245 MILLION FINE BY DUTCH DATA REGULATOR

T

The Dutch Data Protection Authority (DPA) Wolfsen said: “In Europe, the GDPR protects the has levied a substantial €290 million (£245 fundamental rights of people, by requiring million) fine on Uber for violating European businesses and governments to handle personal data protection laws. The regulator found data with due care. that Uber had transferred personal data of "But sadly, this is not self-evident outside Europe.

European taxi drivers to the United States without Think of governments that can tap data on a large sufficient safeguards, breaching the General Data scale. That is why businesses are usually obliged to Protection Regulation (GDPR). take additional measures if they store personal data The investigation revealed that Uber transferred of Europeans outside the European Union. Uber did sensitive driver information, including account not meet the requirements of the GDPR to ensure details, taxi licences, location data, photos, payment the level of protection to the data with regard to information, identity documents, and, in some transfers to the US. That is very serious." cases, even criminal and medical records, to its US The violation was seen to become particularly headquarters. This data transfer occurred over a serious after the EU-US Privacy Shield was period of more than two years without the required invalidated by the European Court of Justice in protection mechanisms in place.

2020. While Standard Contractual Clauses could still Uber have called the decision ‘flawed’ and will be used for data transfers to countries outside the appeal. In a statement from the ridehail giants it EU, companies must ensure equivalent protection says: “This flawed decision and extraordinary fine to the GDPR. The Dutch DPA found that Uber failed are completely unjustified. Uber’s cross-border data to meet these requirements, particularly after transfer process was compliant with GDPR during a August 2021, when the company stopped using three-year period of immense uncertainty between these clauses. the EU and US. The fine follows a complaint lodged by more than “We will appeal and remain confident that common 170 French drivers through the Ligue des droits de sense will prevail.” l’Homme (LDH) to the French DPA. Given Uber's Aleid Wolfsen, chairman of the Dutch DPA, however European headquarters in the Netherlands, the highlighted the importance of GDPR in safeguarding Dutch DPA led the investigation, working closely the fundamental rights of Europeans. He noted that with its French counterpart and coordinating with businesses must take additional precautions when other European regulators. storing personal data outside the European Union, a This marks the third significant fine imposed on responsibility that Uber neglected.

Uber by the Dutch DPA, following penalties of €600,000 in 2018 and €10 million earlier this year.

31 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

32 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

IMAGE CREDIT: CAMCAB

PRIVATE HIRE OPERATOR CAMCAB CELEBRATES 20 YEARS WITH FRESH REBRAND AND GIVEAWAY Cambridge private hire service, CamCab, is celebrated two decades of service with a striking rebrand and a golden opportunity for its passengers.

The rebrand, designed by creative agency Dot.Social, introduces a contemporary colour scheme, shifting from the previous bright yellow to a sleek red and dark green. This new palette reflects On Friday 23 August, CamCab unveiled its new look, the company’s commitment to sustainability while also paying tribute to Cambridgeshire’s verdant marking the occasion with a special offer. A select landscapes. Despite the fresh colours, the iconic number of passengers were treated to free rides throughout the day. Those customers were able to chauffeurs-driver hat logo, a staple of CamCab’s spot their lucky ride by the golden taxi-driver’s cap identity, remains firmly in place. prominently displayed on the dashboards of three CamCab, which became part of the DG Group in CamCab vehicles.

2022, continues to be a key player in the UK’s private hire sector. This rebrand not only In addition to the golden ride giveaway, all commemorates its 20-year milestone but also passengers who travelled in CamCab-branded signals the company’s ongoing evolution in a vehicles between 23 August to 1 September also competitive market. benefitted from a 20% discount on their fares.

SPECIALIST RISK GROUP EXPANDS TAXI INSURANCE PRESENCE WITH KEY ACQUISITION Specialist Risk Group (SRG) has bolstered its position in the UK taxi insurance market through the acquisition of Morton Insurance Brokers’ ongoing renewal rights.

tailored solutions, Morton has built a solid reputation among taxi operators nationwide.

By integrating Morton into SRIS, SRG aims to enhance its existing services, particularly within its This move is the latest in SRG’s strategy to expand Cabsurance business, which specialises in London its Specialist Risk Insurance Solutions (SRIS) Black Cab insurance. The combination of Morton’s division. experience with SRG’s resources is set to offer UK taxi and private hire operators a more extensive Morton Insurance Brokers, based in London, has range of insurance products and improved support been a cornerstone in the UK’s taxi and private systems. hire insurance sector since 1987. Known for its

33 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

UBER AND CRUISE FORGE STRATEGIC ALLIANCE TO INTRODUCE AV TO RIDEHAILING

WWW.TAXI-POINT.CO.UK

VEEZU ROLLS OUT FREE TESLA RIDES IN CARDIFF AMID COST-OF-LIVING SQUEEZE

The collaboration will see a fleet of Chevy Bolt-based autonomous vehicles from Cruise made available to Uber users starting next year.

Dara Khosrowshahi, Uber CEO, said: “As the largest mobility and delivery platform, we believe Uber can play an important role in helping to safely and reliably introduce autonomous technology to consumers and cities around the world.

The partnership represents a pivotal step in the evolution of both companies. For Uber, it expands its “We’re thrilled to partner transportation options with Cruise and look by incorporating forward to launching next Cruise's driverless technology. Cruise, a year.” leader in the autonomous vehicle sector, will gain access to Uber's vast user base, enhancing its presence in the competitive landscape of urban transportation.

When the partnership goes live, Uber riders may have the opportunity to choose a Cruise autonomous vehicle when booking their journeys through the app. This development could mark a significant shift in how passengers experience ridehailing, as driverless technology begins to ramp up in certain communities.

IMAGE CREDIT: VEEZU

Uber Technologies and Cruise have announced a significant multiyear partnership aimed at integrating autonomous vehicles into the Uber rideIMAGE CREDIT: CRUISE hailing platform.

Veezu has launched a new initiative offering Cardiff residents complimentary rides in its Tesla private hire vehicles.

This promotion, running until the end of 2024, aims to support locals during the ongoing cost-of-living crisis while also promoting low-emission transport in the city.

The scheme allows passengers to enjoy free rides on any local journey within Cardiff, provided they are lucky enough to be allocated one of Veezu's Tesla cars. The allocation is random, with the vehicle being assigned on a daily basis, offering an unexpected benefit to those who book.

Veezu's initiative provides an ecofriendly and economical option for residents, ensuring that transportation costs do not become a barrier to travel.

This project is the first of its kind for Veezu in the region and is seen as a commitment to both community support and sustainable travel.

34 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

REGIONAL NEWS BASINGSTOKE'S NEW GREEN TAXI REVOLUTION STARTS WITH A £5,000 LEVC TX GRANT FOR LOCAL DRIVERS

IMAGE CREDIT: MARK TWYMAN

Basingstoke and Deane Borough has taken a significant step towards sustainable transport with the introduction of ultra-low carbon hackney carriages.

The first of up to 17 new electric taxis has begun service, marking a milestone in the borough’s efforts to support greener and more accessible travel.

The new vehicles are part of a council-led initiative offering local taxi drivers a £5,000 grant to assist in upgrading to these environmentally friendly cabs. The initiative aims to increase the number of ultra -low emission hackney carriages on the road.

Cabinet Member for the Climate and Ecological Emergency Cllr Chris Tomblin said: “I welcome to Basingstoke’s taxi ranks the first of what I hope is many new low-carbon hackney carriages under our scheme to get more people travelling in cleaner and greener ways.

“Not only are the emissions from these electrically powered vehicles up to 94% lower than regular diesel taxis, helping to support our aim for a net zero carbon borough by December 2030, but they can also save taxi drivers upwards of £150 a week on fuel too.”

PRIVATE HIRE DRIVER RALLY IN WOLVERHAMPTON AIMED TO ADDRESS OPERATOR PAY AND SAFETY CONCERNS The Private Hire Drivers Alliance (PHDA) staged a demonstration in St Peter’s Square. The action was part of the PHDA's ongoing campaign to address critical issues affecting private hire drivers, specifically pay, recruitment, and safety at work.

The PHDA sought to raise awareness about the challenges its members face, which they argue are rooted in decisions made by private hire operators and shaped by government legislation. Contrary to what might be assumed, the protest was not directed at the local council.

City of Wolverhampton Council officials clarified that the issues raised by the PHDA—such as pay rates and driver safety—are beyond the council’s control. The council’s licensing team has engaged with the alliance but has reiterated that they lack the legal authority to implement the changes demanded, such as setting higher minimum pay standards or limiting the number of new drivers.

This demonstration in St Peter’s Square follows a similar event held outside private hire operators’ offices in Birmingham.

35 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

ELEVEN EAST AYRSHIRE TAXI DRIVERS FACE LICENCE SUSPENSIONS OVER DISABILITY TRAINING NON-COMPLIANCE

T

his week, the Local Government Licensing Panel in East Ayrshire will consider the suspension of licences for eleven taxi drivers who failed to attend mandatory disability awareness training.

drivers in the region are adequately prepared to serve passengers with disabilities.

Regular sessions are held at the council headquarters, with the next one scheduled for 9 September.

A council report outlines the issue, noting that the The report highlights that some of the drivers may drivers were given at least three opportunities to no longer be using their licences but have not attend the required training before being referred officially surrendered them, leading to outdated to the Licensing Panel. Despite multiple attempts by records. licensing staff to contact these drivers through The Licensing Panel will now decide whether to letters, emails and phone calls, some remain proceed with suspensions for those who have failed unresponsive. to comply with the training requirement.

The training is a condition of their licences, intended to ensure that all taxi and private hire

36 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

ONE OR THE OTHER: NORTH YORKSHIRE COUNCIL PROPOSES TAXI DRIVERS MUST CHOOSE EITHER AN ELECTRIC OR WAV TAXI BY 2030

N

orth Yorkshire Council is set to consider significant updates to its taxi licensing policy, aiming to make services more inclusive and environmentally friendly.

The proposed changes, which will be reviewed by the General Licensing and Registration Committee, could lead to a mandatory requirement for new hackney carriage vehicles to be either Wheelchair Accessible Vehicles (WAVs) or Zero-Emission Vehicles (ZEVs).

the availability of WAVs across the region, prompting the council to take action.

Currently, there is no requirement for hackney carriages to be wheelchair accessible, a situation the council aims to rectify. Despite previous incentives, such as waiving licence fees and relaxing age limits for WAVs, their numbers have remained static.

If the proposals are approved, new licensing requirements would be phased in from 1 April 2025 The move follows the council's formation on 1 April for new vehicles and 1 January 2030 for existing 2023, when a single policy incorporating ones. This timeline would be set to allow current Department for Transport guidance was introduced. licence holders ample time to transition to However, further improvements are now being compliant vehicles. sought to ensure taxi services meet the needs of all residents, particularly those requiring WAVs. A newly drafted Inclusive Service Plan (ISP) will accompany the updated policy.

This plan is designed to enhance accessibility, address noncompliance issues, and educate drivers on the legal rights of disabled passengers. Research has identified a gap in IMAGE CREDIT: NORTH YORKSHIRE COUNCIL

37 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

These changes will be limited to hackney carriages, with private hire vehicles unaffected. Additionally, the council is responding to trade requests by introducing new emission standards, revising vehicle testing frequency, and offering drivers the chance to apply for specific types of licences.

The committee's recommendations will be presented to the council's executive on 17 September. Should the executive approve, a 12week public consultation will follow, allowing residents and stakeholders to share their views on the proposed changes via the council’s website.

Cllr Greg White, Executive Member for Licensing, said: "We remain committed to ensuring the availability of an accessible and affordable taxi service across North Yorkshire, especially for those who are particularly reliant on it as a means of travel.

"In the past, we have explored other incentives to increase the number of Wheelchair Accessible Vehicles. However, the number in North Yorkshire remains steady, so we are proposing to take a bold step and require all new applications for hackney carriages to be either a Wheelchair Accessible

WWW.TAXI-POINT.CO.UK

Vehicle or Zero-Emission Vehicle, along with a phasing out period for existing vehicles.

"This new approach, along with our Inclusive Service Plan, shows that we’re serious about improving services, which are invaluable to so many in our community to assist in just living their everyday lives, getting to work, medical appointments, education or meeting up with friends."

Cllr White added: "At the time of adoption, we knew there were further adjustments we could make to the policy. These improvements help us provide a service that is both fair to the trade and also ensure the ongoing provision of safe and accessible hackney carriage and private hire vehicles for customers."

Cllr Tim Grogan, Chair of the General Licensing and Registration Committee, said: “The licensing policy is never static, it is always changing, being interpreted or redefined. The committee understands this and will robustly debate the issues raised in order to improve our hackney carriage and private hire service.”

38 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

WWW.TAXI-POINT.CO.UK

ENFORCEMENT NEWS EARLY MORNING ATTACK ON BOOTLE TAXI DRIVER LEADS TO FIVE ARRESTS

UNINSURED DRIVER ACTING AS A ‘TAXI DRIVER’ STOPPED AFTER CAR BREAKDOWN IN PETERBOROUGH IMAGE CREDIT: PETERBOROUGH POLCING

Five men have been arrested in connection with an early morning assault on a taxi driver in Bootle.

The incident occurred on Friday, 30 August, shortly after 5.30am on Linacre Lane.

Police were alerted to the situation after receiving a report that three men had assaulted a taxi driver and stolen money from his cab.

The driver did not sustain any injuries during the altercation.

Following a swift investigation, officers tracked the suspects to an address in Walton. Five men were arrested at the scene.

They are currently being held on suspicion of a series of serious offences, including threats to kill, racially aggravated public order, affray with a weapon, and theft.

A recent routine breakdown assistance on the Fletton Parkway in Peterborough took an unexpected turn. A driver, initially in need of help after his car broke down, was discovered to be operating an unlicensed taxi service.

This case highlights the ongoing issue of unlicensed and uninsured vehicles operating on the roads, posing a significant risk to passengers and other road users. The investigation is ongoing.

Authorities confirmed that the individual has been reported for this offence.

reported for the offence.”

A Policing Peterborough spokesperson said via The incident unfolded social media: “It was a bad when local police arrived at day for one driver on the scene, intending to Saturday… first his car assist the stranded broke down on the Fletton motorist. However, a closer Parkway, then we came inspection revealed that along (initially to help) but the driver was providing found he had been running transport services without a ‘taxi service’ without the holding the necessary correct insurance! insurance coverage.

“The driver has been

39 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65

INSURANCE

APPS

EMISSIONS SYSTEMS

WWW.TAXI-POINT.CO.UK

OUTSOURCE

CARD PAYMENTS

WWW.TAXI-POINT.CO.UK

VEHICLE SALES

FINANCE

40 | TAXIPOINT | SEPTEMBER 2024 | EDITION 65